ECG Tracking

Please enter the ECG tracking number to check the latest shipping status.

http://www.ecgexpress.com/

TRACK

About ECG

ECG presents itself through its official website as an India-focused dedicated-line logistics service. The site provides waybill, quotation and remote-area inquiry tools for file and package shipments. The available public material does not establish a broader legal name, parent organization, headquarters or founding date.

Carrier Overview

Field	Verified information
Official display name	ECG
Official website	https://www.ecgexpress.com/
Carrier type	International dedicated-line logistics service.
Publicly indicated focus	India-focused express logistics, with waybill and quotation inquiries.
Official tracking entry	ECG English homepage waybill inquiry

Carrier Entity Relationships

Entity	Relationship
Canonical carrier	ECG is the carrier identity used by this landing page and the supplied official website.
Waybill inquiry	ECG provides a waybill inquiry function that accepts up to 10 waybill numbers separated by Enter.
Quotation inquiry	ECG provides quotation fields for destination, real weight, shipment type and volume weight.
Remote-area inquiry	ECG provides a destination, city and postal-code inquiry for remote-area checking.
17TRACK	17TRACK can serve as an independent tracking interface when ECG events are available to the aggregation service; 17TRACK does not transport the parcel or decide claims.

Quick Answer

Enter the ECG waybill number on the official ECG website or submit it to 17TRACK. Use the waybill number rather than an order number. If no result appears, first check every character, confirm that the label has been physically handed over, and allow time for the first scan. 17TRACK is an independent tracking platform and cannot change delivery instructions, issue refunds or approve claims.

How to Track ECG Packages

The official website offers a waybill inquiry in both its Chinese and English interfaces. The inquiry accepts up to 10 numbers, separated by the Enter key.

Path	Action
Official ECG tracking	Open the official site, select the waybill inquiry, enter the waybill number and submit the query.
17TRACK	Open 17TRACK, enter the waybill number and allow carrier identification or select ECG when available.
No number	Ask the merchant or sender for the waybill number; an order ID is not necessarily a transport identifier.
No first event	Check the number and shipment handover with the sender. A created label or booking record does not prove physical acceptance.

Tracking Number Formats and Examples

The public ECG pages identify the tracking identifier as a waybill number but do not publish a complete length, prefix, checksum or service-by-service format guide. Do not infer the service from a prefix alone. Use the original label or ask the sender to confirm the identifier.

Tracking Number Format

Identifier family

Normalized pattern

ECG waybill number

Format is service-specific and should be copied exactly from the shipment record.

View all details for ECG waybill numbers

Issued by	The waybill is the shipment identifier used in the ECG inquiry workflow; the public page does not describe a separate numbering authority.
Typical use	It is used for the file or package shipment inquiry shown on the official website.
Who sees it	A sender may see it in a booking or shipping record, while a buyer normally receives it from the merchant or sender.
Scope	Tracking visibility depends on ECG records and any available partner or destination scans.
Caveat	An order number, reference number, label number or delivery notice number may not be the ECG waybill number.

Merchant order or reference ID

Use only when the merchant explicitly identifies it as the ECG waybill number.

View all details for merchant reference identifiers

Tracking implication	A marketplace order ID can identify a purchase without identifying a physical shipment. Request the transport waybill from the sender.

Tracking Statuses and Meanings

Exact ECG event wording may vary by shipment and language. The lifecycle below separates electronic booking from physical custody and destination delivery.

Status Quick Lookup

Status

What it means

Label or waybill created

Shipment data exists; physical acceptance may not yet have occurred.

View all details for label or waybill created

Lifecycle stage	Pre-shipment.
Responsible party	The sender must confirm handover; ECG can show later acceptance after a scan.
Next action	Check the number and ask the sender whether the parcel was handed over.

Accepted or picked up

A carrier scan indicates that the shipment entered the recorded transport process.

In transit

The shipment is moving between recorded logistics points; scans may be intermittent.

Customs or handoff

The shipment may be undergoing export/import processing or transfer to another operator.

Out for delivery

A delivery route has been assigned; keep the address and recipient available.

Delivered

A delivery scan was recorded. Check the delivery location and ask the sender to investigate if the parcel is missing.

Exception or return

A delivery or transport obstacle requires sender or recipient follow-up.

Services and Delivery Times

The official site exposes quotation fields for destination, real weight, file/package type and volume weight, but it does not publish a public service catalogue or delivery guarantee. Obtain a route-specific quotation before promising a delivery date.

Service Comparison

Service type	Verified public scope
International dedicated line	The official English page is titled “International dedicated inquiry” and supports destination and shipment quotation inquiries.
File or package	The quotation interface distinguishes File and Package.

Delivery Time

Service	Published delivery standard
ECG international dedicated service	A public delivery-day standard and guarantee are not shown on the supplied official pages. Request a route-specific quotation.

Destination Country Delivery Times

Destination country or region	Officially supported timing information
India	The official website identifies ECG with India-focused dedicated-line express logistics, but does not publish a fixed delivery interval.
Other destinations	Use the destination-specific quotation inquiry; do not apply an India estimate to another route.

Common Tracking Problems and Solutions

Problem & Solution

Problem or status	Immediate action
Invalid number	Copy the waybill exactly, remove accidental punctuation and ask the sender to confirm the identifier.
No tracking events	Confirm physical handover; a booking record is not proof of acceptance.
Long tracking gap	Check the official inquiry and 17TRACK, then ask the sender to contact ECG with the shipment record.
Customs or delivery exception	Check whether documents, duties, address correction or recipient action is requested.
Delivered but not received	Check the entrance, reception desk, household members and neighbours, then request delivery evidence through the sender.
Lost or damaged parcel	Preserve packaging and photographs and ask the sender to begin the carrier inquiry or claim process.

International Shipping, Customs and Carrier Handoffs

For an international dedicated-line shipment, physical custody can change between origin handling, line-haul, customs and destination delivery. A destination scan or customs arrival does not by itself prove customs release or final delivery.

International Flow

Stage	What it means
Origin acceptance	The sender hands the file or package to the origin logistics operator and a waybill event may appear.
Export processing and line-haul	Sorting, security, export handling and international transportation occur; scan gaps can occur between facilities.
Customs	Authorities assess the declaration and may request documents, taxes or other action.
Partner handoff	Electronic pre-advice, physical handover and the first destination scan are separate events; the receiving operator is not necessarily responsible before acceptance.
Destination delivery	The destination operator performs local delivery or an exception process according to the route arrangement.

Delivery Management and Post-shipment Options

The supplied public ECG pages show tracking, quotation, remote-area and customer-login functions. They do not document public self-service options for interception, address changes, redelivery, pickup, signature release or proof of delivery.

Lost, Damaged, Claims, Insurance and Refunds

Tracking inquiries, transport investigations, insurance claims, postage refunds and marketplace refunds are separate processes. The sender should normally preserve the waybill, invoice, declared value, packaging and damage photographs and ask ECG or the shipping seller which process applies. 17TRACK cannot approve any of these outcomes.

Shipping Restrictions and Special Handling

The supplied public pages do not publish a complete ECG prohibited-goods or dangerous-goods manual. Shippers should obtain the current route rules before tendering batteries, liquids, aerosols, perishables, regulated goods or high-value items. Customs documents and packaging quality can affect clearance and delivery visibility.

Customer Service

Channel	Verified contact or link
Official website	ECG official website
Waybill inquiry	ECG English inquiry page
Contact route	The official site provides a “Contact us” navigation entry; use the current official page rather than an unverified third-party phone number.

When escalating, prepare the waybill number, booking date, origin and destination, shipment type, latest scan, complete address, contents description, declared value and photographs where relevant. The sender or merchant is usually best placed to request a transport investigation.

Ecommerce and Business Tracking

ECG’s public homepage supports up to 10 waybill numbers in one inquiry and provides a customer-login entry. A current public ECG API, webhook product or batch API documentation is not shown in the supplied evidence. Businesses should distinguish ECG’s own inquiry from a multi-carrier aggregation API.

Developer/API Comparison

Option

Provider

Official ECG inquiry

ECG

View all details for the official ECG inquiry

Primary use	Manual waybill lookup and quotation-related workflow.
Batch capability	The public English page accepts up to 10 waybill numbers separated by Enter.
Developer documentation	A public developer API specification is not shown in the supplied evidence.

17TRACK API

17TRACK

View all details for the 17TRACK API

Primary use	Programmatic multi-carrier tracking where the carrier is supported.
Authentication	17token header authentication is shown in the API reference example below.
Documentation	17TRACK API documentation

FAQ

Basic FAQs

1. How do I track my ECG package?

Enter the ECG waybill number on the official ECG website or use 17TRACK to view available shipment events.

2. Where can I find my ECG tracking number?

Ask the sender or merchant for the ECG waybill number shown in the shipping record or dispatch notice.

3. What does an ECG tracking number look like?

ECG identifies the shipment with a waybill number, but the public site does not publish one universal format.

4. When will the first ECG scan appear?

The first event appears after shipment data is recorded and the package receives a transport scan; label creation alone is not physical acceptance.

5. Why is my ECG tracking not updating?

A scan gap can occur between logistics points, so verify the number and ask the sender to confirm handover and request an inquiry if the gap persists.

6. How long will ECG take to deliver?

The official public pages do not state a universal delivery interval; timing depends on the quoted route, shipment and destination.

7. What should I do after an ECG delivery failure?

Review the latest exception, verify the address and ask the sender or ECG what redelivery or correction action is available.

8. What should I do if ECG says delivered but I cannot find the parcel?

Check the entrance, reception desk, household members and neighbours, then ask the sender to request delivery evidence or an investigation.

9. How do I report a lost or damaged ECG shipment?

Preserve the packaging and evidence and ask the sender or merchant to initiate the applicable ECG investigation or claim.

10. How can I contact ECG?

Use the Contact us route on the official ECG website and provide the waybill number and shipment details.

Expert FAQs

11. Does ECG publish a guaranteed delivery date?

The supplied public ECG pages do not publish a delivery guarantee; a quotation should be treated as route-specific information unless the written service terms state otherwise.

12. Does ECG support multiple waybill searches?

Yes, the official English page says that up to 10 waybill numbers can be entered with the numbers separated by the Enter key.

13. What information does ECG use for a quotation?

The quotation inquiry requests destination, real weight, file or package type and volume-weight dimensions.

14. What does an ECG remote-area inquiry do?

The official site provides destination, city and postal-code fields for checking whether a location is remote.

15. Can an order number replace an ECG waybill number?

No; an order or reference number should be used only when the sender explicitly confirms that it is the ECG transport identifier.

16. Does 17TRACK control ECG delivery?

No; 17TRACK displays available tracking data but ECG or the responsible shipping party controls transport operations, delivery decisions and claims.

Tracking API

// ECG official API:
// Current public official tracking API not confirmed.
//
// 17TRACK API
// Confirm the supported ECG carrier code in current 17TRACK materials before production use.
POST https://api.17track.net/track/v2.4/register
17token: YourKey
Content-Type: application/json

[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]