TrackingMore Order Tracking

https://www.trackingmore.com/

Enter a tracking number that can be used for shipment tracking to check the logistics history of your TrackingMore order.

About TrackingMore

TrackingMore is a shipment tracking and order tracking technology platform for consumers, e-commerce merchants and developers. It is not a retailer, marketplace or parcel carrier, so a “TrackingMore order” usually means either a shipment viewed on TrackingMore or a subscription/service account with TrackingMore, not a physical product sold by TrackingMore.

Official website: https://www.trackingmore.com/. TrackingMore provides public parcel tracking, branded tracking pages, shipment notifications, order lookup tools, and developer APIs for businesses that need multi-carrier tracking.

Brand Entity & Order Ownership

Entity / order party

Role in the order

TrackingMore

Tracking technology provider and account service provider.

View all details for TrackingMore

What it controls	Its website, tracking interfaces, business dashboard, API services, integrations, and support for TrackingMore accounts.
What it cannot control	Carrier scans, seller shipping speed, delivery attempts, customs decisions, or refunds from stores that use TrackingMore.
Why it matters to tracking	TrackingMore can display carrier data when a valid carrier tracking number is available, but it is not the shipment owner.

Buyer account

The shopper’s account with the original store or marketplace.

View all details for buyer account

What it controls	Private order details, payment history, shipping address, cancellation eligibility, and return requests.
What it cannot control	Public carrier scans after parcel handoff.
Why it matters to tracking	The original store account is usually where the carrier tracking number first appears.

Seller or merchant

The business that sold the product to the buyer.

View all details for seller or merchant

What it controls	Order acceptance, inventory handling, package creation, label purchase, seller communications, and return approval.
What it cannot control	Carrier operational scans after pickup, unless the carrier has not yet received the parcel.
Why it matters to tracking	If tracking is missing or only “label created,” the seller or merchant is often the first party to check.

Fulfillment party

Warehouse, dropshipper, 3PL, store location, or marketplace fulfillment network.

View all details for fulfillment party

What it controls	Packing, handoff timing, split shipments, package labels, and pickup scheduling.
What it cannot control	Final carrier route decisions or refund approval by the merchant.
Why it matters to tracking	Fulfillment delays can look like no tracking even after an order is marked processed.

Carrier/last-mile carrier

The delivery network that physically transports the parcel.

View all details for carrier or last-mile carrier

What it controls	Pickup scans, transit scans, customs or handoff events when reported, delivery attempts, proof of delivery and exceptions.
What it cannot control	Store refunds, seller disputes, payment reversals, or order edits inside the merchant account.
Why it matters to tracking	Carrier tracking events are the primary data that tracking platforms can display.

Payment/refund channel

Merchant, marketplace, payment processor, or app store billing path.

View all details for payment or refund channel

What it controls	Refund eligibility, charge status, invoices, billing records, and subscription payment issues.
What it cannot control	Carrier delivery scans or warehouse movement.
Why it matters to tracking	A delivered scan does not automatically prove refund approval, and a refund status does not update a carrier record.

17TRACK relationship

Independent multi-carrier tracking platform.

View all details for 17TRACK relationship

What it controls	17TRACK can query and present available tracking events for supported carrier tracking numbers.
What it cannot control	17TRACK cannot access private TrackingMore accounts, merchant dashboards, seller messages, order changes, refunds, or carrier operations.
Why it matters to tracking	Use 17TRACK for parcel visibility, then contact the seller, TrackingMore account support, or carrier depending on the issue.

Quick Answer

To track a parcel shown through TrackingMore, use the carrier tracking number on TrackingMore, the carrier website, or 17TRACK. If you purchased goods from another store, find the tracking number in that store’s order page or shipment email first.

17TRACK can help track available carrier tracking numbers and may auto-detect carriers, but it cannot view private TrackingMore dashboards, change an order, contact a seller, issue a refund, or modify delivery instructions.

Question	Short answer
How do I track my TrackingMore order?	Use the shipment’s carrier tracking number, not a merchant order number.
Where do I find the tracking number?	Check the original seller’s order details, shipment email, SMS, or TrackingMore tracking page.
What if there is no tracking?	Confirm whether the seller has shipped and whether the carrier has received the parcel.
Who should I contact?	Contact the seller for order issues, the carrier for delivery scans, or TrackingMore for TrackingMore account/API service issues.

How to Track TrackingMore Orders

If you mean a parcel tracked on TrackingMore, enter the carrier tracking number on TrackingMore or another multi-carrier tracker. If you mean a paid TrackingMore subscription or business account, sign in to the TrackingMore dashboard or contact TrackingMore support; parcel tracking tools cannot verify billing or subscription status.

Tracking Path Comparison

Tracking path

Use when

Original store account / orders page

You bought a physical product from a merchant that may use TrackingMore.

View all details for original store account

Identifier needed	Store login, order number, email or phone used at checkout.
What you can see	Order status, shipment status, carrier name, tracking number, returns and seller messages when the merchant provides them.
Best next step	Open the order, choose shipment or order status, copy the carrier tracking number, and check whether the order was split into multiple shipments.
Important limitation	TrackingMore and 17TRACK cannot access private merchant order pages.

Official order email or SMS

You checked out as guest or do not remember the store login.

View all details for official order email or SMS

Identifier needed	Order confirmation email, shipping confirmation email, SMS link, or notification from the merchant.
What you can see	Shipment link, branded tracking page, carrier name, estimated delivery if provided by the seller or carrier.
Best next step	Search your inbox for the merchant name, “tracking,” “shipped,” or the order number.
Important limitation	Email links can expire or require the original email/phone verification.

TrackingMore public tracking page

You already have a carrier tracking number and want to view carrier events through TrackingMore.

View all details for TrackingMore public tracking page

Identifier needed	Carrier tracking number; carrier selection may be automatic or manual depending on the tracking page.
What you can see	Carrier tracking milestones made available to TrackingMore.
Best next step	Compare the latest event with the carrier website if a delivery dispute occurs.
Important limitation	TrackingMore does not create scans; it displays data available from carriers or integrations.

17TRACK

You want independent multi-carrier tracking for the available carrier tracking number.

View all details for 17TRACK

Identifier needed	Carrier tracking number, not the merchant order number or invoice number.
What you can see	Available parcel events, carrier handoffs, delivery attempts, and delivered scans when supported.
Best next step	Use the latest event to decide whether to contact the seller, carrier, or account support.
Important limitation	17TRACK cannot edit shipments or approve refunds.

Carrier website

You need delivery proof, redelivery options, pickup instructions, or local carrier support.

View all details for carrier website

Identifier needed	Carrier tracking number and sometimes destination postal code or recipient verification.
What you can see	Carrier-controlled scans, delivery attempt notes, proof of delivery, pickup location and service alerts when offered.
Best next step	Use carrier tools for redelivery or pickup, then notify the seller if the item is missing or damaged.
Important limitation	The carrier normally cannot approve merchant refunds or replace items.

Seller or marketplace message center

The tracking number is missing, wrong, inactive, or the seller has not shipped.

View all details for seller or marketplace message center

Identifier needed	Marketplace order ID, seller name, order number, and screenshots of the tracking issue.
What you can see	Seller response, updated tracking number, cancellation options, return or dispute path.
Best next step	Ask for the carrier name and carrier tracking number, not only an internal reference.
Important limitation	TrackingMore is not the seller unless the purchase was a TrackingMore account service.

Guest/gift route

Someone else bought the item or you checked out without an account.

View all details for guest or gift route

Identifier needed	Gift tracking link, order email, recipient phone/email, or tracking number supplied by the buyer.
What you can see	Usually shipment movement only; payment, refund and invoice details may remain private to the buyer.
Best next step	Ask the buyer or merchant for the carrier tracking number if the gift link does not show it.
Important limitation	Privacy rules may prevent a recipient from changing the order or requesting a refund without the buyer.

Order Numbers, Tracking Numbers and Where to Find Them

A merchant order number identifies a purchase inside a store. A carrier tracking number identifies a parcel inside a carrier network. 17TRACK and TrackingMore tracking tools generally need the carrier tracking number for shipment events.

Identifier & Tracking Number Guide

Identifier type

Where users find it

Brand order number

Original store order page, order confirmation email, invoice or marketplace order history.

View all details for brand order number

Looks like / example	Store-specific example such as ORDER-#### or 100####; formats vary by merchant.
Who issues it	The seller, marketplace, or billing system.
Can 17TRACK use it?	Usually no; it is not a carrier tracking number.
What it can and cannot prove	It proves a merchant order reference, but not carrier acceptance or delivery.

Shipment/tracking number

Shipping confirmation email, TrackingMore tracking page, merchant shipment section, or carrier label.

View all details for shipment or tracking number

Looks like / example	Clearly fictional examples: 1Z9999999999999999, LV123456789CN, 9400 0000 0000 0000 0000 00.
Who issues it	Carrier, postal operator, shipping platform, or fulfillment provider.
Can 17TRACK use it?	Yes when the carrier and tracking number are supported and active.
What it can and cannot prove	It can show carrier custody events, but not payment status or refund approval.

Carrier tracking number

Carrier website link, delivery notification, label, or merchant tracking details.

View all details for carrier tracking number

Looks like / example	Carrier-specific alphanumeric or numeric strings; exact formats vary by carrier and country.
Who issues it	The physical delivery carrier or postal network.
Can 17TRACK use it?	Usually yes if supported; carrier auto-detection may still require manual correction.
What it can and cannot prove	It indicates carrier handling history; it cannot confirm order contents.

Internal delivery ID

Some merchants or apps show an internal shipment reference instead of a carrier number.

View all details for internal delivery ID

Looks like / example	Merchant-specific reference such as SHIP-#### or delivery ID ####; no TrackingMore universal public format is confirmed.
Who issues it	Merchant platform, order management system, or delivery app.
Can 17TRACK use it?	Usually no unless it is also a carrier-recognized tracking number.
What it can and cannot prove	It can link to a merchant shipment internally but may not prove carrier custody.

Return tracking number

Return label, return email, carrier drop-off receipt, or merchant return center.

View all details for return tracking number

Looks like / example	Carrier-issued number on the return label; fictional formats may resemble outbound tracking numbers.
Who issues it	Return carrier or merchant return system.
Can 17TRACK use it?	Yes when it is a supported carrier tracking number.
What it can and cannot prove	It can show return parcel movement, but not whether the merchant inspected or approved the refund.

Return authorization/RMA

Merchant return portal or return approval email.

View all details for return authorization or RMA

Looks like / example	RMA-#### or return case ####; formats vary by merchant.
Who issues it	Merchant, marketplace, or returns platform.
Can 17TRACK use it?	No, unless a carrier tracking number is also provided.
What it can and cannot prove	It proves a return case exists, not physical movement of the return parcel.

Gift/order link

Gift notification, forwarded shipping email, or buyer-provided tracking link.

View all details for gift or order link

Looks like / example	HTTPS tracking link from the merchant or branded tracking page.
Who issues it	Merchant, seller, marketplace, or tracking page provider.
Can 17TRACK use it?	Not directly; copy the carrier tracking number if the link reveals one.
What it can and cannot prove	It may show delivery status but usually not private billing details.

Seller reference or marketplace order ID

Marketplace order details, seller messages, packing slip or invoice.

View all details for seller reference or marketplace order ID

Looks like / example	Marketplace-specific reference; no TrackingMore marketplace order format applies.
Who issues it	Marketplace or third-party seller.
Can 17TRACK use it?	No unless it is also the carrier tracking number.
What it can and cannot prove	It helps the seller locate the order but does not prove delivery.

Fulfillment, Sellers and Carriers

TrackingMore does not operate as the seller or carrier for ordinary online purchases. Carrier choice varies by the original merchant, region, shipping service, fulfillment party and delivery option.

Fulfillment & Carrier Relationship

Fulfillment model

Who ships it

Merchant warehouse shipment

The store or its warehouse ships the product.

View all details for merchant warehouse shipment

Typical carriers or delivery network	Carrier varies by order, region, item type and service selected by the merchant.
Who updates tracking	Carrier updates scans; merchant may update order status separately.
Who handles delivery issues	Carrier handles route and delivery events; merchant handles missing item, wrong item and refund issues.
What the customer should check first	Order page for carrier name and tracking number, then carrier or 17TRACK events.

Third-party seller shipment

Seller chooses fulfillment and carrier.

View all details for third-party seller shipment

Typical carriers or delivery network	Varies by seller, source country, marketplace rules and shipping method.
Who updates tracking	Seller uploads the number; carrier produces physical movement scans.
Who handles delivery issues	Seller first for wrong or inactive tracking; marketplace dispute path if seller does not resolve.
What the customer should check first	Seller message center and tracking number validity.

Marketplace fulfillment

Marketplace or fulfillment network handles storage and dispatch.

View all details for marketplace fulfillment

Typical carriers or delivery network	Carrier varies; some marketplaces use internal delivery networks or partner carriers.
Who updates tracking	Marketplace order system and carriers may both update status.
Who handles delivery issues	Marketplace support or seller path depends on marketplace policy and fulfillment model.
What the customer should check first	Marketplace order details and whether each shipment has its own tracking number.

Cross-border shipment

Exporter, consolidator, postal operator, international carrier and last-mile carrier may all participate.

View all details for cross-border shipment

Typical carriers or delivery network	Carrier varies by country, customs route, service level and final-mile partner.
Who updates tracking	Origin carrier, customs-related systems when reported, handoff partners and destination carrier.
Who handles delivery issues	Seller handles order promises; carrier or postal operator handles physical delivery; customs issues may require recipient action.
What the customer should check first	Latest carrier event, customs notice, destination postal service and seller shipping terms.

Digital product or TrackingMore subscription

No physical carrier shipment is normally involved.

View all details for digital product or TrackingMore subscription

Typical carriers or delivery network	Not applicable for software access, API plans or account billing.
Who updates tracking	Account dashboard, billing system or support ticket, not a carrier.
Who handles delivery issues	TrackingMore support for TrackingMore account or service problems.
What the customer should check first	TrackingMore login, billing email, invoice and support center.

Tracking Statuses and Meanings

Order status, shipment status, carrier scan status, return status and refund status are different. A seller can mark an order shipped before the first carrier scan, and a carrier can mark a package delivered before a merchant approves any refund or replacement.

Status Quick Lookup

Status shown

What it usually means

Pending / order placed

The merchant has received the order but shipment may not exist yet.

View all details for pending status

Lifecycle stage	Order confirmation.
Who is responsible now	Merchant or seller.
What happens next	Payment review, inventory allocation, packing or cancellation.
What the customer should do	Wait for shipping confirmation or contact seller if the merchant’s stated processing window has passed.

Processing / preparing shipment

The seller or warehouse is preparing the parcel or creating a label.

View all details for processing status

Lifecycle stage	Fulfillment before carrier acceptance.
Who is responsible now	Seller, warehouse or fulfillment provider.
What happens next	Label creation, package pickup, first scan.
What the customer should do	Check whether the order is pre-order, split, customized, or waiting for stock.

Shipped / label created

A shipment record exists, but the carrier may not have scanned the parcel yet.

View all details for shipped or label created

Lifecycle stage	Seller-to-carrier handoff.
Who is responsible now	Seller until carrier acceptance is visible; carrier after acceptance.
What happens next	First pickup or origin scan.
What the customer should do	If there are no scans after a reasonable carrier pickup period, ask the seller to confirm handoff.

In transit

The parcel is moving through carrier, postal, line-haul or handoff networks.

View all details for in transit

Lifecycle stage	Carrier movement.
Who is responsible now	Carrier and any partner carriers.
What happens next	Sorting, line-haul movement, customs if international, destination processing.
What the customer should do	Monitor latest event and compare with carrier service alerts if progress stops.

Out for delivery

The parcel is assigned for local delivery on the current carrier route.

View all details for out for delivery

Lifecycle stage	Last-mile delivery.
Who is responsible now	Last-mile carrier.
What happens next	Delivery, pickup notice, delivery attempt, or exception.
What the customer should do	Watch carrier delivery instructions and secure the delivery location.

Delivered

Carrier reports delivery to address, mailbox, locker, pickup point, reception or another accepted location.

View all details for delivered

Lifecycle stage	Delivery completion or reported completion.
Who is responsible now	Carrier for proof of delivery; seller or marketplace for item-not-received claim path.
What happens next	Customer checks location or opens missing package case if not found.
What the customer should do	Check delivery photo, mailbox, front desk, family, neighbors and carrier proof before escalating.

Exception / failed delivery

Carrier could not complete normal movement or delivery.

View all details for exception or failed delivery

Lifecycle stage	Delivery interruption.
Who is responsible now	Carrier for operational resolution; recipient may need to provide information.
What happens next	Redelivery, pickup, address correction, return to sender, customs clearance or claim.
What the customer should do	Open the carrier event details and follow the carrier’s required action.

Return / refund

Return parcel movement or merchant refund processing; these are separate records.

View all details for return or refund

Lifecycle stage	After-delivery or cancellation workflow.
Who is responsible now	Carrier for return scans; merchant or payment channel for refund decision.
What happens next	Return arrival, inspection, approval, replacement, store credit or refund.
What the customer should do	Track the return number and separately monitor the merchant refund case.

Delivery Time and Delay Factors

TrackingMore is a tracking technology provider and does not publish one universal delivery time for parcels shown through its tools. Delivery timing comes from the original seller’s shipping promise and the carrier’s service level.

Delivery Time & Delay Factors

Scenario/service

Typical timing source

Domestic merchant shipment

Original merchant shipping policy and carrier service level.

View all details for domestic merchant shipment

What can delay it	Inventory, address issue, missed pickup, weather, local carrier capacity or holiday volume.
When tracking may update	After label creation, pickup, sorting center scans and final delivery events.
Who to contact first	Seller before carrier acceptance; carrier after accepted scans begin.
Important caveat	Estimated dates are normally not delivery guarantees unless the seller or carrier states otherwise.

Cross-border shipment

Seller shipping method, origin carrier, customs process and destination carrier.

View all details for cross-border shipment timing

What can delay it	Export processing, line-haul capacity, customs inspection, tax or duty request, partner carrier handoff.
When tracking may update	Updates may pause between export and destination arrival or during customs handoff.
Who to contact first	Seller for promised service; destination carrier if a local tracking event asks for recipient action.
Important caveat	TrackingMore can display reported events but cannot clear customs.

Pre-order, backorder or customized item

Merchant product page, order confirmation and seller support.

View all details for pre-order or customized item

What can delay it	Production, personalization, stock arrival, payment review or fraud review.
When tracking may update	Only after the parcel is created and handed to a carrier.
Who to contact first	Seller or merchant.
Important caveat	No carrier tracker can show movement before a shipment exists.

Split shipment

Merchant order details and each shipment’s tracking number.

View all details for split shipment timing

What can delay it	Different warehouses, partial stock, separate carriers or different seller handling times.
When tracking may update	Each package updates independently.
Who to contact first	Seller if an item has no shipment record; carrier if one package is stuck after acceptance.
Important caveat	One delivered package does not mean every item in the order was delivered.

Pickup point, locker or store pickup

Merchant pickup notice or carrier pickup-point notification.

View all details for pickup timing

What can delay it	Transfer to pickup location, capacity limits, identity verification or missed notification.
When tracking may update	When ready for pickup, collected, expired, or returned.
Who to contact first	Carrier or pickup location for collection rules; merchant for order changes.
Important caveat	Pickup windows and ID requirements are set by the carrier or merchant, not 17TRACK.

Common Problems and Next Steps

Problem & Next Step

Problem shown

Check first

No tracking number

Order page and shipping confirmation email.

View all details for no tracking number

Likely cause	Seller has not shipped, label not created, digital order, or guest email missing.
Immediate action	Ask the seller for carrier name and carrier tracking number.
When to escalate	After the seller’s stated processing window passes without shipment information.
Who to contact	Seller or merchant, not the carrier.

Tracking number not working

Number copied exactly and carrier selected correctly.

View all details for tracking number not working

Likely cause	New label, wrong carrier, internal reference, typo, or carrier not reporting yet.
Immediate action	Retry with the carrier website and ask seller to confirm the number if it remains invalid.
When to escalate	If the seller cannot provide a valid carrier-recognized number.
Who to contact	Seller first; carrier if the number is valid on carrier site but events conflict.

Order says shipped but no scans

Whether the event is only label created.

View all details for shipped but no scans

Likely cause	Parcel not yet picked up, batch scan delay, seller pre-created label, or carrier data delay.
Immediate action	Wait for first carrier acceptance scan if recently shipped; then ask seller for handoff proof.
When to escalate	When there is no carrier acceptance after the normal pickup period stated by seller or carrier.
Who to contact	Seller before acceptance; carrier after first accepted scan.

Package stuck

Latest event location, carrier alerts and customs notices.

View all details for package stuck

Likely cause	Sort delay, cross-border handoff, customs, weather, address review or missing scan.
Immediate action	Check carrier site and destination postal service if international.
When to escalate	When the carrier’s investigation or claim threshold is met, or seller promised delivery has passed.
Who to contact	Carrier for operational investigation; seller for order remedy.

Delivery attempted

Carrier note, pickup location and redelivery options.

View all details for delivery attempted

Likely cause	Recipient unavailable, access issue, signature required or delivery location closed.
Immediate action	Use carrier tools for redelivery or pickup and prepare identification if required.
When to escalate	If the carrier cannot redeliver or the parcel is returning to sender.
Who to contact	Carrier first; seller if return-to-sender begins.

Address problem

Address entered at checkout and carrier exception details.

View all details for address problem

Likely cause	Incomplete address, inaccessible building, postal code mismatch or restricted address change.
Immediate action	Contact carrier if they allow correction; contact seller if only shipper can authorize change.
When to escalate	If parcel is being returned or delivery cannot be completed.
Who to contact	Carrier and seller depending on who can modify the shipment.

Customs hold

Carrier customs message and any tax or document request.

View all details for customs hold

Likely cause	Duties, tax, missing documents, inspection or import restriction.
Immediate action	Follow carrier or customs broker instructions and ask seller for invoice if needed.
When to escalate	If documents cannot be supplied or the parcel risks return or abandonment.
Who to contact	Carrier/customs broker for clearance; seller for commercial documents.

Delivered but not received

Delivery photo, proof of delivery, mailbox, front desk, household and neighbors.

View all details for delivered but not received

Likely cause	Delivered to safe place, reception, wrong unit, premature scan, theft, or address mismatch.
Immediate action	Check all delivery locations, ask household/front desk/neighbors, save carrier proof, then contact carrier and seller.
When to escalate	If carrier confirms delivery conflict or seller requires an item-not-received claim.
Who to contact	Carrier for proof; seller or marketplace for claim, replacement or refund review.

Split shipment missing item

Whether the order has multiple packages and tracking numbers.

View all details for split shipment missing item

Likely cause	Item ships separately, delayed stock, seller error or warehouse packing issue.
Immediate action	Compare item list with each shipment tracking record.
When to escalate	If all packages are delivered and the item is still missing.
Who to contact	Seller or merchant support.

Seller did not ship

Order processing status and seller handling promise.

View all details for seller did not ship

Likely cause	Inventory issue, seller delay, payment review or pre-order.
Immediate action	Message seller for ship date or cancellation option.
When to escalate	When marketplace or merchant protection window allows a case.
Who to contact	Seller first, then marketplace or payment channel if unresolved.

Wrong, lost or damaged item

Photos, packaging, invoice and tracking events.

View all details for wrong, lost or damaged item

Likely cause	Warehouse error, carrier damage, theft, incorrect seller listing or delivery failure.
Immediate action	Preserve packaging and photos; open merchant or marketplace case.
When to escalate	If seller refuses remedy or carrier requires shipper-filed claim.
Who to contact	Seller or marketplace; carrier when damage inspection or proof is required.

Return not updating / refund pending

Return tracking number and merchant return case.

View all details for return not updating or refund pending

Likely cause	Return not scanned, dropped at partner location, not received by warehouse, inspection pending or refund still processing.
Immediate action	Keep drop-off receipt, track the return carrier number, and check merchant return portal.
When to escalate	If return is delivered but refund case remains unchanged beyond merchant policy.
Who to contact	Carrier for return scans; merchant or payment channel for refund status.

Returns, Exchanges and Refunds

For products bought from another merchant, returns and refunds are controlled by that merchant or marketplace. For TrackingMore subscriptions or account services, use TrackingMore account support and billing records. 17TRACK can help view return parcel movement only when you have a carrier return tracking number.

Returns & Refunds

Scenario

Where to start

Return a physical item

Original seller, marketplace order page, or merchant return center.

View all details for returning a physical item

Who can start it	Buyer or authorized account holder; gift recipients may have limited options.
Identifier needed	Order number, email, item SKU, reason, photos if damaged.
Return shipping/tracking	Use the merchant-provided label or carrier receipt and keep the return tracking number.
Refund timing dependency	Return delivery, warehouse inspection and merchant refund approval.
Important limitation	TrackingMore and 17TRACK cannot approve the seller’s refund.

Exchange

Merchant exchange or return portal if offered.

View all details for exchange

Who can start it	Usually the buyer account or seller support.
Identifier needed	Order number, item details, size/color choice and return tracking if requested.
Return shipping/tracking	Return and replacement may have separate tracking numbers.
Refund timing dependency	Depends on merchant exchange rules and stock availability.
Important limitation	No universal TrackingMore exchange policy applies to third-party merchant orders.

Cancel order

Original merchant account before fulfillment or seller support.

View all details for cancel order

Who can start it	Buyer account holder or marketplace support if policy allows.
Identifier needed	Order number and account email.
Return shipping/tracking	If already shipped, cancellation may become a return.
Refund timing dependency	Payment authorization status and merchant cancellation processing.
Important limitation	Carrier tracking tools cannot cancel an order.

Track a return parcel

17TRACK, TrackingMore, or carrier website using the return tracking number.

View all details for tracking a return parcel

Who can start it	Anyone with the carrier return tracking number can usually view public movement events.
Identifier needed	Carrier return tracking number, not just RMA.
Return shipping/tracking	Save the drop-off receipt until refund is complete.
Refund timing dependency	Refund may wait for merchant receipt and inspection even after carrier delivery.
Important limitation	Delivered return tracking does not equal refund approval.

TrackingMore account billing issue

TrackingMore dashboard, billing email, or TrackingMore support center.

View all details for TrackingMore account billing issue

Who can start it	TrackingMore account owner or billing contact.
Identifier needed	Account email, invoice, plan name, payment reference and support ticket details.
Return shipping/tracking	Not applicable to software subscription billing.
Refund timing dependency	Depends on TrackingMore service terms and support review.
Important limitation	17TRACK cannot access or change TrackingMore subscription billing.

Customer Service and Escalation

Customer Service

Channel

Best for

TrackingMore support / help center

TrackingMore account, dashboard, API, integration, billing, notification or tracking page service issues.

View all details for TrackingMore support

Where to access	TrackingMore website support, help center, contact page or logged-in dashboard support route.
Information to prepare	TrackingMore account email, plan, API request ID if available, tracking number, carrier, screenshots and error message.
Who should use it	TrackingMore customers, merchants, developers and users with TrackingMore service problems.
Important limitation	TrackingMore support cannot refund an order placed with an unrelated merchant.

Original merchant or seller support

Missing tracking number, seller did not ship, wrong item, returns, refunds and address changes.

View all details for original merchant or seller support

Where to access	Store account, order details, marketplace message center, return center or order email.
Information to prepare	Order number, item name, seller name, account email, shipping address, tracking number and photos.
Who should use it	Buyers and authorized account holders.
Important limitation	Seller support may not control carrier route after pickup.

Carrier support

Delivery attempt, pickup, proof of delivery, address access, local delay or damaged parcel inspection.

View all details for carrier support

Where to access	Official carrier website or app shown in the tracking record.
Information to prepare	Carrier tracking number, recipient name, address, postal code, delivery notice and latest event.
Who should use it	Recipient or shipper depending on carrier rules.
Important limitation	Some investigations or claims must be filed by the shipper rather than recipient.

Marketplace dispute or protection center

Seller not responding, item not received, tracking conflict, or return dispute on a marketplace order.

View all details for marketplace dispute center

Where to access	Marketplace order details, help center, resolution center or buyer protection page.
Information to prepare	Marketplace order ID, seller messages, tracking events, delivery proof, photos and return receipts.
Who should use it	Marketplace buyers after seller escalation path is available.
Important limitation	Dispute deadlines and evidence rules are set by the marketplace, not TrackingMore or 17TRACK.

17TRACK support or tracking tools

Independent parcel tracking display questions for supported carrier tracking numbers.

View all details for 17TRACK support or tracking tools

Where to access	17TRACK tracking page, app or API documentation.
Information to prepare	Carrier tracking number, carrier name, latest event and screenshots if a display issue occurs.
Who should use it	Users who need tracking visibility or developers integrating 17TRACK tracking.
Important limitation	17TRACK is independent and cannot contact TrackingMore, sellers or carriers on your behalf for refunds or order edits.

Seller, Marketplace and Buyer Responsibility

TrackingMore is not a marketplace and does not assign third-party sellers to shoppers. This responsibility guide applies when the shipment you are viewing through TrackingMore came from a separate marketplace or merchant.

Marketplace Responsibility

Issue

Buyer action

Seller has not shipped

Message seller and check marketplace cancellation or case window.

View all details for seller has not shipped

Platform role	Provides order record and dispute rules if purchased on a marketplace.
Seller role	Must process, pack and hand over the item.
Carrier role	No role until parcel is accepted.
Evidence to keep	Order confirmation, seller messages, promised handling time and screenshots.

Wrong tracking supplied

Ask seller to correct carrier and number; keep invalid tracking proof.

View all details for wrong tracking supplied

Platform role	May review tracking validity in a dispute.
Seller role	Must provide the correct shipment reference.
Carrier role	Can verify whether a tracking number belongs to its network.
Evidence to keep	Carrier invalid result, screenshots and seller replies.

Item not received

Check delivery evidence, then open seller or marketplace claim if unresolved.

View all details for item not received

Platform role	May mediate according to buyer protection rules.
Seller role	May need to file shipper claim or offer remedy if policy requires.
Carrier role	Provides delivery events and proof of delivery.
Evidence to keep	Tracking events, proof of delivery, photos, communication and address confirmation.

Item not as described or damaged

Photograph item and packaging before return or disposal.

View all details for item not as described or damaged

Platform role	May require evidence and seller response before refund.
Seller role	Handles replacement, return label or refund offer.
Carrier role	May inspect damage if shipping damage is claimed.
Evidence to keep	Photos, video, package label, invoice and tracking number.

Return dispute or refund after delivery failure

Keep return tracking, delivery failure scan and marketplace case ID.

View all details for return dispute or refund after delivery failure

Platform role	Applies dispute and refund rules.
Seller role	Reviews returned goods or failed delivery outcome.
Carrier role	Shows return-to-sender, failed delivery or return delivery events.
Evidence to keep	Return label, drop-off receipt, tracking events, case messages and refund case ID.

Brand App, Notifications and Delivery Options

TrackingMore offers tracking-related business products such as shipment tracking, notifications, branded tracking pages and integrations. Delivery instructions, redelivery, lockers and address changes are controlled by the original merchant or carrier, not by TrackingMore’s tracking display alone.

App, Notifications and Delivery Options

Feature

Use case

TrackingMore tracking page

View parcel events by tracking number.

View all details for TrackingMore tracking page

Where to enable	Public tracking page or merchant’s TrackingMore-powered branded page.
When it appears	When a valid tracking number is submitted or embedded by a merchant.
What it can change	It can change visibility of tracking events, not the actual delivery route.
Limitations	It cannot correct wrong carrier data or force carrier scans.

Email/SMS shipment notifications

Merchants can notify customers about shipment milestones when configured.

View all details for shipment notifications

Where to enable	Merchant TrackingMore account settings or integration, if the merchant uses this feature.
When it appears	After the merchant imports or registers tracking numbers and notification rules are active.
What it can change	Customer communication timing and visibility.
Limitations	It does not speed up delivery or guarantee every carrier event is reported.

Merchant-branded tracking page

A store may show tracking under its own brand using TrackingMore tools.

View all details for merchant-branded tracking page

Where to enable	Merchant TrackingMore dashboard or e-commerce integration.
When it appears	On the store’s tracking link after order shipment.
What it can change	Branding, messaging and tracking visibility.
Limitations	Order remedies still belong to the store or marketplace.

Carrier delivery options

Redelivery, pickup, delivery instructions, signature or locker options when a carrier offers them.

View all details for carrier delivery options

Where to enable	Official carrier website, app or delivery notice.
When it appears	After the parcel is in the carrier network and eligible for recipient changes.
What it can change	Possible delivery date, pickup location or delivery instruction, depending on carrier rules.
Limitations	Some changes require shipper authorization and are not controlled by TrackingMore.

Business, Seller or Developer API

TrackingMore provides official developer and e-commerce tracking products for businesses. This section compares TrackingMore business tools with 17TRACK’s tracking API; the full code sample below uses the 17TRACK API only.

Developer/API Comparison

Option

Primary use

TrackingMore API

Business shipment tracking, carrier detection, tracking events and merchant integrations.

View all details for TrackingMore API

Provider	TrackingMore.
Order/tracking coverage	Carrier tracking numbers and shipment records supported by TrackingMore documentation and account plan.
Authentication/access	Requires TrackingMore account credentials or API key according to current TrackingMore developer documentation.
Webhook/batch capability	TrackingMore documentation describes business tracking workflows; confirm current webhook and batch details in official docs before integration.
Current documentation	Use TrackingMore official API and developer documentation.
Important limitation	It tracks shipments; it is not a universal refund, payment or order-edit API for unrelated merchants.

17TRACK API

View all details for 17TRACK API

Provider	17TRACK.
Order/tracking coverage	Carrier tracking numbers, not merchant order numbers or TrackingMore account invoices.
Authentication/access	Uses a 17TRACK API token according to 17TRACK API documentation.
Webhook/batch capability	Refer to current 17TRACK API documentation for available endpoints and limits.
Current documentation	https://api.17track.net/en/doc
Important limitation	17TRACK cannot query private TrackingMore dashboards or merchant order systems.

Marketplace seller API

Order and fulfillment management inside the marketplace where the item was sold.

View all details for marketplace seller API

Provider	The marketplace, not TrackingMore, unless the merchant separately integrates TrackingMore.
Order/tracking coverage	Marketplace orders, fulfillment status, seller shipment uploads and returns depending on platform scope.
Authentication/access	Marketplace seller account and developer authorization.
Webhook/batch capability	Depends on the marketplace.
Current documentation	Use the marketplace’s current developer documentation.
Important limitation	Do not assume TrackingMore credentials provide marketplace order access.

FAQ

1. How do I track my TrackingMore order?

Use the carrier tracking number on TrackingMore, the carrier website, or 17TRACK. If you bought goods from another store, first open that store’s order details or shipment email to find the carrier tracking number.

2. Is TrackingMore a store or marketplace?

TrackingMore is a shipment tracking technology platform, not a general online store or marketplace. Product orders, refunds and returns normally belong to the original merchant that sold the item.

3. Where is my TrackingMore tracking number?

The tracking number is usually in the seller’s shipping email, order page, SMS notification, or branded tracking page. A TrackingMore account invoice or merchant order number is not the same as a carrier tracking number.

4. Can I track with an order number on 17TRACK?

Usually no, because 17TRACK needs a carrier tracking number. Use the order number inside the original merchant account to locate the shipment and copy the carrier tracking number if available.

5. Why does my TrackingMore tracking number not update?

The number may be newly created, the carrier may not have scanned the parcel, the wrong carrier may be selected, or the parcel may be between handoff points. Check the carrier website and ask the seller to confirm handoff if there are no acceptance scans.

6. What should I do if TrackingMore says delivered but I did not receive the package?

Check the delivery photo or proof, mailbox, porch, reception, household members and neighbors first. Then contact the carrier for delivery evidence and the seller or marketplace for an item-not-received claim if the package is still missing.

7. How long does TrackingMore delivery take?

TrackingMore does not set one delivery time for parcels because it is not the carrier or seller. The delivery estimate comes from the original merchant’s shipping promise and the carrier service used for that shipment.

8. How do I track a return shown on TrackingMore?

Use the return carrier tracking number from the return label or drop-off receipt. Return tracking shows parcel movement, while refund approval must be checked in the merchant return portal or support case.

9. Can TrackingMore refund my order?

TrackingMore cannot refund purchases made with unrelated merchants. Contact the seller, marketplace, or payment channel that accepted the order; contact TrackingMore only for TrackingMore account or service billing issues.

10. How do I contact TrackingMore customer service?

Use the official TrackingMore support or help center for TrackingMore dashboard, API, account, billing or integration questions. Prepare your TrackingMore account email, tracking number, carrier name, screenshots and error details.

11. Why can a store page powered by TrackingMore show less detail than the carrier website?

A branded tracking page may show the events the merchant and tracking provider receive, while the carrier may expose extra proof-of-delivery or local delivery controls. Use the carrier website when you need redelivery, pickup or delivery evidence.

12. Who is responsible if a seller provides a wrong tracking number that appears on TrackingMore?

The seller is responsible for providing the correct shipment reference, while the carrier can verify whether a number belongs to its network. Keep screenshots and escalate through the marketplace or merchant case process if the seller does not correct it.

13. Can one order have multiple TrackingMore tracking numbers?

Yes, if the original merchant splits an order into multiple parcels, warehouses or sellers. Track each carrier number separately because one delivered package does not prove every item in the order was delivered.

14. Does TrackingMore control customs clearance?

No, TrackingMore can display customs-related tracking events when reported, but it cannot clear customs or pay duties. Follow the carrier, broker or customs notice and ask the seller for invoice documents if required.

15. Can I use the TrackingMore API and 17TRACK API for the same shipment?

A business can compare tracking visibility across providers, but each API uses its own account, documentation, limits and carrier coverage. Do not assume a TrackingMore API key works with 17TRACK or that either API can edit merchant orders.

16. What identifier should developers send to the 17TRACK API for a TrackingMore-related shipment?

Send the carrier tracking number, not a TrackingMore account ID, merchant order number, invoice number or return authorization. If only an order number is available, retrieve the carrier tracking number from the merchant system first.

Tracking API

POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json

Body:
[
  {
    "number": "TRACKING_NUMBER"
  }
]

Note:
Use the carrier tracking number for a parcel. Do not send a TrackingMore account ID,
merchant order number, payment number, invoice number, return authorization, or internal
order reference unless it is also a carrier-recognized tracking number.