SAME Order Tracking

https://www.samelosangeles.com

Enter a tracking number that can be used for shipment tracking to check the logistics history of your SAME order.

About Same

Same is a direct-to-consumer fashion and apparel brand operating through its official online store. The official website is https://www.samelosangeles.com. Same is not a marketplace in this guide; an order placed on the official store is primarily an agreement between the buyer and Same, while the delivery carrier controls transport scans.

Brand Entity & Order Ownership

Entity / order party

Role in the order

Same

Sells the merchandise and provides the store order record.

View all details for Same

What it controls	Order acceptance, fulfillment communication, store policies and available support options.
What it cannot control	Every carrier scan, weather event, customs decision or delivery attempt.
Why it matters to tracking	The store order page can show order progress, but carrier tracking requires a shipment identifier.

Buyer account or guest buyer

Owns access to the purchase information and delivery address.

View all details for buyer account or guest buyer

What it controls	Account access and permitted order actions before or after shipment.
What it cannot control	Carrier custody or a completed delivery scan.
Why it matters to tracking	The confirmation email is often the starting point when no account dashboard is available.

Carrier

Transports the parcel and records operational events.

View all details for carrier

What it controls	Acceptance scans, movement events, delivery attempts and delivery scans.
What it cannot control	Same’s refund approval, product decisions or store order changes.
Why it matters to tracking	A tracking number may remain inactive until the carrier receives and scans the parcel.

17TRACK

Independent tracking aggregator for available carrier events.

View all details for 17TRACK

What it controls	Presentation of tracking data received from supported carriers.
What it cannot control	Same orders, addresses, shipping methods, refunds, returns or carrier operations.
Why it matters to tracking	Use a carrier tracking number, not a Same order number, payment reference or invoice number.

Quick Answer

To track a Same order, open the order-confirmation or shipment email and follow its order or tracking link. If a carrier tracking number is shown, enter that number at the carrier website or 17TRACK.

A Same order number identifies the purchase in the store system; it is not necessarily a carrier tracking number. If tracking is missing, first check whether the order is still processing, then contact Same through the official website with the order number and email used at checkout.

Pro Tip: 17TRACK can identify a supported carrier from a usable tracking number, but it cannot access private Same order details, change an order, start a refund or contact the seller for you.

How to Track Same Orders

Start with Same’s order communication: sign in if an account was used, open the order, select the shipment or order-status link, and check whether the order has one or more shipments. For guest purchases, use the confirmation email and the official support route.

Tracking Path Comparison

Tracking path

Use when

Same account order page

You checked out with an account.

View all details for Same account order page

Identifier needed	Account access and the relevant order.
What you can see	Available order, shipment and tracking information supplied by Same.
Best next step	Open each shipment separately if the order was split.
Important limitation	An order can exist before a carrier scan is available.

Order email or SMS

You used guest checkout or cannot sign in.

View all details for order email or SMS

Identifier needed	The email address or phone used at checkout and the message link.
What you can see	Only the information contained in the official message or linked order page.
Best next step	Search inbox and spam folders for the order or shipment confirmation.
Important limitation	A gift recipient may need the purchaser or Same to retrieve private order details.

17TRACK or carrier website

A carrier tracking number is available.

View all details for 17TRACK or carrier website

Identifier needed	Carrier tracking number.
What you can see	Public carrier events made available for that number.
Best next step	Compare the latest event with the delivery address and order details.
Important limitation	Neither route replaces Same’s order support or refund process.

Order Numbers and Tracking Numbers

Keep the Same order number for store support and use the carrier tracking number for transport tracking. The exact format of either identifier should be taken from the official email or order page rather than guessed.

Identifier & Tracking Number Guide

Identifier type

Where users find it

Same order number

Order confirmation, account order page or support correspondence.

View all details for Same order number

Looks like / example	Use the exact value shown by Same; do not infer a format.
Who issues it	Same’s store order system.
Can 17TRACK use it?	Usually no, unless it is also a valid carrier tracking number.
What it proves	It identifies the purchase, not necessarily carrier possession.

Shipment or carrier tracking number

Shipment email, order page or carrier notice.

View all details for shipment or carrier tracking number

Looks like / example	Use the real number supplied for your parcel; examples should be fictional and must not be used as live references.
Who issues it	The carrier or fulfillment operation handling the shipment.
Can 17TRACK use it?	Yes, when the carrier and number are supported.
What it proves	It can connect public transport events to a shipment; it does not prove refund approval.

Return tracking number

Return label, drop-off receipt or carrier receipt.

View all details for return tracking number

Looks like / example	The carrier’s return-shipment identifier.
Who issues it	The carrier or return-label provider.
Can 17TRACK use it?	Often, if it is a supported carrier number.
What it proves	Movement of the return parcel, not Same’s inspection or refund decision.

Fulfillment, Sellers and Carriers

For an official Same store purchase, fulfillment and carrier selection can depend on the order, destination, inventory and delivery option. Check the shipment message for the actual carrier rather than assuming a carrier list.

Fulfillment & Carrier Relationship

Fulfillment model

Who ships it

Official Same online order

Same or its fulfillment provider, as identified in the order communication.

View all details for official Same online order

Typical carriers or network	Carrier varies by order, region, inventory and delivery option; no unverified carrier list is provided here.
Who updates tracking	The carrier supplies scans; Same may display them in the order communication.
Who handles delivery issues	Carrier for transport events and Same for order-level support or policy decisions.
Customer should check first	Shipment email, order page, tracking number and latest carrier event.

Third-party marketplace order

The marketplace seller or marketplace fulfillment network.

View all details for third-party marketplace order

Typical carriers or network	Varies by marketplace, seller, region and item.
Who updates tracking	The shipping carrier and the seller or marketplace system.
Who handles delivery issues	Usually the seller first, with marketplace escalation where its rules apply.
Customer should check first	The marketplace order page and seller message center; do not assume this is an official Same order.

Split shipment

The fulfillment operation may send separate parcels.

View all details for split shipment

Typical carriers or network	Each parcel may have a separate carrier or tracking number.
Who updates tracking	Each parcel’s carrier creates its own event history.
Who handles delivery issues	Same for missing merchandise in the order; the carrier for a specific parcel’s movement.
Customer should check first	Whether every item has a separate shipment record.

Tracking Statuses and Meanings

Status Quick Lookup

Status shown

Lifecycle stage

Processing or preparing shipment

Order preparation.

View all details for processing or preparing shipment

What it usually means	The order is not yet confirmed as moving through the carrier network.
Who is responsible now	Same or its fulfillment operation.
What happens next	A shipment notice and carrier event may appear after dispatch.
Customer should do	Check the promised or displayed order information and contact Same if support is needed.

Shipped or in transit

Carrier movement.

View all details for shipped or in transit

What it usually means	A shipment record or carrier scan exists, although scans may not occur continuously.
Who is responsible now	The carrier for transport events; Same remains responsible for order support.
What happens next	Further route, arrival or delivery events may be posted.
Customer should do	Monitor the carrier record and preserve the tracking number.

Out for delivery or delivered

Final-mile delivery.

View all details for out for delivery or delivered

What it usually means	The carrier has scheduled a delivery attempt or recorded delivery.
Who is responsible now	The carrier for the event, and Same for order-level resolution.
What happens next	Delivery, another attempt or an exception may follow.
Customer should do	Check the delivery location and proof-of-delivery information before escalating.

Exception, return or refund

After-delivery problem or post-purchase service.

View all details for exception, return or refund

What it usually means	An event needs action, or a return/refund workflow has started.
Who is responsible now	Carrier for transit exceptions; Same for return eligibility and refund decisions.
What happens next	Follow the official instructions and keep all receipts and case references.
Customer should do	Do not treat a delivered scan as proof that a refund has been approved.

Delivery Time and Delay Factors

Use the delivery estimate displayed by Same for the specific order and destination. A displayed estimate is not automatically a guarantee, and timing can change after dispatch.

Delivery Time & Delay Factors

Scenario / service

Timing source

Standard online order

Estimate shown at checkout or in the order communication.

View all details for standard online order

What can delay it	Inventory handling, carrier capacity, weather, address issues and peak periods.
When tracking may update	After the carrier receives or scans the parcel; the interval is not necessarily continuous.
Who to contact first	Same for an order estimate or dispatch question; the carrier for a specific scan issue.
Important caveat	Do not convert an estimate into a guaranteed delivery promise.

Cross-border or customs movement

The order’s destination-specific estimate and carrier events.

View all details for cross-border or customs movement

What can delay it	Customs review, duties, handoffs between networks and local delivery conditions.
When tracking may update	Updates depend on the responsible carrier and the availability of event data.
Who to contact first	Follow the carrier or Same instructions shown for the shipment.
Important caveat	17TRACK displays available events but cannot clear customs or change delivery instructions.

Pre-order, unavailable item or split shipment

The product and order information supplied by Same.

View all details for pre-order, unavailable item or split shipment

What can delay it	Release date, restocking, separate fulfillment or multiple parcels.
When tracking may update	Only the dispatched parcel may initially receive a carrier number.
Who to contact first	Same, because the question concerns inventory or order allocation.
Important caveat	One delivered parcel does not establish that every item in the order was delivered.

Common Problems and Next Steps

Problem & Next Step

Problem shown

Check first

No tracking number

Whether the order is still processing or a shipment email is pending.

View all details for no tracking number

Likely cause	The parcel has not been dispatched or the number has not been sent.
Immediate action	Search the confirmation and contact Same with the order number if the status does not explain the delay.
When to escalate	When the store’s displayed estimate or support guidance indicates follow-up is appropriate.
Who to contact	Same, not 17TRACK.

Tracking number not working or no scans

Number accuracy, carrier selection and dispatch status.

View all details for tracking number not working or no scans

Likely cause	Pre-advice without acceptance, a new label, a handoff or an incorrect identifier.
Immediate action	Copy the number exactly, retry the carrier site and 17TRACK, then ask Same to confirm the shipment number.
When to escalate	When the order has been marked shipped but remains unsupported or unchanged beyond the store’s guidance.
Who to contact	Same for the shipment record; carrier after it has accepted the parcel.

Delivered but not received

Delivery location, household, front desk, neighbors and proof of delivery.

View all details for delivered but not received

Likely cause	Safe-place delivery, reception by another person, an early scan or misdelivery.
Immediate action	Check the address, delivery photo or signature record, household members, building staff and nearby locations.
When to escalate	Promptly through the carrier and Same’s official support or claim route.
Who to contact	Carrier for delivery evidence and Same for order resolution; do not assume a refund.

Damaged, wrong or missing item

Parcel condition, packing slip, item count and photographs.

View all details for damaged, wrong or missing item

Likely cause	Handling damage, packing error or split fulfillment.
Immediate action	Keep packaging and evidence and contact Same through its official support route.
When to escalate	When the initial support route does not resolve the documented issue.
Who to contact	Same for merchandise or order remedies; carrier when transit damage evidence is requested.

Return not updating or refund pending

Return tracking, drop-off receipt and the return case.

View all details for return not updating or refund pending

Likely cause	Carrier event delay, warehouse receipt delay or review of the returned item.
Immediate action	Track the return number and send the receipt and case details to Same.
When to escalate	According to the return instructions or support response for that order.
Who to contact	Same for approval and refund status; 17TRACK only for visible parcel movement.

Returns, Exchanges and Refunds

Start a return or exchange through the official Same order or support route and follow the current instructions shown for that purchase. Return tracking and refund status are separate: a carrier delivery scan for a return does not itself confirm approval or payment.

Returns & Refunds

Scenario

Who can start it

Return or exchange request

The buyer, through the official Same route.

View all details for return or exchange request

Where to start	Same’s current order or customer-support instructions.
Identifier needed	Order number and the account or checkout contact details.
Return shipping/tracking	Keep any label and drop-off receipt; use its carrier number for parcel tracking.
Refund timing dependency	Eligibility, receipt and review under the applicable Same policy.
Important limitation	17TRACK cannot approve an exchange or refund.

Refund status

Same or the original payment channel, depending on the case.

View all details for refund status

Where to start	Check the Same case or order communication and then the payment account.
Identifier needed	Order number, return reference and any support case ID.
Return shipping/tracking	A delivered return is evidence of parcel movement only.
Refund timing dependency	Depends on Same’s review and the payment provider’s posting process.
Important limitation	17TRACK cannot see private payment records or determine whether a refund was approved.

Customer Service and Escalation

Use the official Same website and the order communication to locate the current support or contact route. Do not rely on an unverified phone number, social-media account or third-party directory.

Customer Service

Channel

Best for

Same order page or official help route

Order status, shipment questions, returns and store remedies.

View all details for Same order page or official help route

Where to access	Same official website and the links in its order messages.
Information to prepare	Order number, checkout email, shipping address, tracking number and latest event.
Who should use it	The purchaser or account holder; a gift recipient should ask the purchaser for order details where appropriate.
Important limitation	Support access and response options can change; follow the current official page.

Carrier support

Delivery attempts, address-handling instructions and carrier scan evidence.

View all details for carrier support

Where to access	Use the carrier named in the shipment record.
Information to prepare	Carrier tracking number, address and latest event.
Who should use it	The recipient or buyer handling a delivery event.
Important limitation	The carrier generally cannot decide Same’s refund or merchandise policy.

FAQ

Basic FAQs

1. How do I track my Same order?

Open the Same order page or shipment email and use the available carrier tracking number with the carrier or 17TRACK.

2. Where can I find my Same tracking number?

Look in the shipment email or order details; contact Same if the order has shipped but no carrier number is shown.

3. Can I track a Same order number on 17TRACK?

Usually no, because an order number identifies the store purchase rather than the carrier shipment.

4. What if my Same order has no tracking number?

Check whether Same is still processing the order, then contact Same with the order number and checkout email.

5. Why is my Same tracking not updating?

A label may exist before carrier acceptance, or a handoff may delay events; verify the number and ask Same to confirm the shipment.

6. How long will Same delivery take?

Use the estimate shown for your order and destination; actual timing depends on fulfillment and carrier conditions.

7. What should I do if Same says delivered but I have not received it?

Check the delivery location, household, neighbors, building staff and proof of delivery, then contact the carrier and Same.

8. How do I track a Same return?

Use the return label’s carrier tracking number; 17TRACK can show available parcel events but not return approval.

9. Can 17TRACK show my Same refund status?

No, because refund status belongs to Same and the payment channel, not the parcel-tracking system.

10. How do I contact Same about an order?

Use the current support route on the official Same website or the order email and provide the order and shipment details.

Expert FAQs

11. Does Same use one carrier for every order?

Not necessarily; the actual carrier can vary by order, destination, fulfillment arrangement and delivery option.

12. Can one Same order have multiple tracking numbers?

Yes, a split shipment can create separate parcel records, so check each shipment associated with the order.

13. Who is responsible when a Same parcel is delayed?

The carrier handles transport events while Same handles store-order support; escalate according to the latest event and the order instructions.

14. Can a gift recipient track a Same order?

A recipient can use a shared shipment link or tracking number, but private order details may remain available only to the purchaser or account holder.

15. Can I use a Same order number with the 17TRACK API?

No; the 17TRACK API is designed for a carrier tracking number, which must usually be obtained from Same first.

Tracking API

17TRACK API example

POST https://api.17track.net/track/v2.4/register
17token: YourKey
Content-Type: application/json

[
  {
    "number": "TRACKING_NUMBER"
  }
]

Use a carrier tracking number, not a Same order number, payment reference, invoice number or internal order ID. A current public official Same order-tracking API is not confirmed here; consult Same directly for any merchant integration requirements.