About Move
Move is the canonical brand name supplied for this guide. The official website provided for verification is https://move.one. Publicly verifiable details about Move’s exact retail model, account system, order-status route, seller structure, parent organization, headquarters, and shipping policy are not confirmed here; users should use the order-specific information shown by Move.
Pro Tip: An order confirmation identifies a purchase, while a carrier tracking number identifies a shipment. They are not interchangeable.
Brand Entity & Order Ownership
| Entity / order party | Role in the order |
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| Move | Brand or merchant-facing order party shown to the buyer. |
View all details for Move| What it controls | Its own checkout, order records, fulfillment decisions, and support processes, if applicable to the purchase. |
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| What it cannot control | Carrier scans, customs decisions, or a payment provider’s posting time. |
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| Why it matters to tracking | The official order page is the first place to resolve an order-level question. |
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| Buyer account | Connects the buyer with order history and messages when an account exists. |
View all details for buyer account| What it controls | Access to the buyer’s visible order information and available account actions. |
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| What it cannot control | Carrier custody or delivery scans. |
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| Why it matters to tracking | Account access may reveal a tracking number that is absent from a general order reference. |
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| Seller or merchant | May accept the order, prepare goods, and provide shipment information. |
View all details for seller or merchant| What it controls | Item availability, packing, dispatch handoff, and seller-side remedies where applicable. |
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| What it cannot control | A carrier’s later route or scan timing. |
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| Why it matters to tracking | A seller-provided “shipped” message may precede the first carrier acceptance scan. |
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| Fulfillment party | Warehouse, delivery partner, or other party physically handling the parcel. |
View all details for fulfillment party| What it controls | Packing, handoff, and sometimes the first shipment record. |
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| What it cannot control | Buyer account permissions or refund approval unless separately authorized. |
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| Why it matters to tracking | Different fulfillment paths can create different shipment identifiers. |
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| Carrier or last-mile carrier | Transports the parcel and publishes transport events. |
View all details for carrier or last-mile carrier| What it controls | Physical delivery operations and carrier tracking events. |
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| What it cannot control | Move’s refund decision, product remedy, or order cancellation policy. |
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| Why it matters to tracking | The carrier record is the strongest source for movement after handoff. |
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| Payment or refund channel | Processes payment authorization, settlement, or refund posting. |
View all details for payment or refund channel| What it controls | Financial posting after an authorized transaction or refund instruction. |
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| What it cannot control | Parcel movement or delivery evidence. |
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| Why it matters to tracking | A refund status must be checked with Move and, when necessary, the payment provider. |
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| 17TRACK | Independent multi-carrier tracking platform. |
View all details for 17TRACK| What it controls | Its own presentation of available carrier tracking events. |
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| What it cannot control | Move orders, addresses, shipping methods, refunds, returns, or seller communication. |
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| Why it matters to tracking | 17TRACK can track an available carrier number but cannot expose private Move order details. |
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Quick Answer
To track a Move order, sign in to the account or order-access route used at checkout and open the relevant order. Look for shipment details, a carrier name, or a tracking number. If an email or message includes a carrier number, it can usually be checked on the carrier website or 17TRACK.
An order number normally identifies the purchase in the Move system; it does not necessarily work on a carrier website or in 17TRACK. If no tracking number is available, first check whether the order is still processing or whether the seller has not yet handed it to a carrier.
Contact Move or the applicable seller for order, address, cancellation, return, and refund matters. Contact the carrier for transport or delivery-event questions. 17TRACK can help interpret available carrier events but cannot modify an order or issue a refund.
How to Track Move Orders
Use the official Move order route first because it connects the shipment with the purchase. The exact labels and available options may vary by order, region, checkout method, and fulfillment arrangement.
Tracking Path Comparison
| Tracking path | Use when |
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| Official account or order page | You have the account used for checkout. |
View all details for official account or order page| Identifier needed | Account access and the order record; a shipment number may appear later. |
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| What you can see | Order status, shipment details, available carrier information, and any split shipment information shown by Move. |
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| Best next step | Sign in, open orders, select the order, and choose the available shipment or tracking link. |
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| Important limitation | Order visibility does not prove that a carrier has accepted the parcel. |
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| Order email or SMS | You received a confirmation or dispatch message. |
View all details for order email or SMS| Identifier needed | The order reference or carrier tracking number contained in the message. |
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| What you can see | Only the status and links included in the message. |
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| Best next step | Open the original message and verify the destination before following a link. |
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| Important limitation | A confirmation message may not contain a carrier number yet. |
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| 17TRACK | You have a carrier tracking number and want consolidated events. |
View all details for 17TRACK| Identifier needed | A carrier tracking number, not normally a Move order number. |
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| What you can see | Available tracking events and carrier identification. |
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| Best next step | Compare the latest event with the Move order page and carrier record. |
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| Important limitation | It cannot access private order details or decide a refund. |
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| Carrier website | The carrier is known and the parcel has a carrier number. |
View all details for carrier website| Identifier needed | The number issued for that carrier’s tracking system. |
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| What you can see | Carrier-originated scans, exceptions, and delivery evidence when published. |
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| Best next step | Use the carrier’s support process for a transport event or delivery dispute. |
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| Important limitation | The carrier cannot normally change Move’s order or refund decision. |
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| Seller or marketplace messages | A third-party seller or separate merchant handled the order. |
View all details for seller or marketplace messages| Identifier needed | The platform order reference, seller name, and any shipment number. |
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| What you can see | Seller replies, dispatch claims, and information attached to the order. |
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| Best next step | Ask for the carrier name and carrier tracking number in the same message thread. |
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| Important limitation | A seller reference may not be recognized by a carrier or 17TRACK. |
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| Guest or gift order route | The order was placed by another person or without an account. |
View all details for guest or gift order route| Identifier needed | The purchaser’s confirmation, an order-access link, or the carrier tracking number. |
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| What you can see | Only information permitted by the order-access method. |
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| Best next step | Ask the purchaser to forward dispatch details or contact Move using the purchaser’s information. |
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| Important limitation | A recipient may not be able to change the order or disclose payment information. |
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For an official-account route, sign in, open the order list, select the order, choose the shipment or order-status view, and check whether the order contains more than one shipment. Save each carrier tracking number separately.
Order Numbers, Tracking Numbers and Where to Find Them
The identifier that finds a purchase in Move may not find a parcel in a carrier system. Use the identifier’s issuing system as the starting point.
Identifier & Tracking Number Guide
| Identifier type | Where users find it |
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| Move order number | Order confirmation, order email, or account order details. |
View all details for Move order number| Looks like / example | Use the exact reference displayed by Move; no public format is confirmed for this guide. |
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| Who issues it | Move or the applicable merchant order system. |
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| Can 17TRACK use it? | Usually not unless it is also a carrier tracking number. |
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| What it can and cannot prove | It identifies the purchase but does not by itself prove carrier custody or delivery. |
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| Carrier tracking number | Dispatch email, shipment page, label, or carrier message. |
View all details for carrier tracking number| Looks like / example | Use the number exactly as issued; a universal format for Move shipments is not confirmed. |
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| Who issues it | The carrier or a fulfillment system acting for the seller. |
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| Can 17TRACK use it? | Yes, when the number belongs to a supported carrier and has usable events. |
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| What it can and cannot prove | It can identify a shipment record; it does not prove that the item matches the order. |
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| Shipment or seller reference | Seller message, packing record, or order details. |
View all details for shipment or seller reference| Looks like / example | A merchant-defined reference; no public Move format is confirmed. |
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| Who issues it | The seller, warehouse, or platform. |
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| Can 17TRACK use it? | Only if it is also recognized as a carrier tracking number. |
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| What it can and cannot prove | It may help support locate an internal record but is not necessarily a transport identifier. |
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| Return tracking number | Return receipt, carrier label, or return-center record. |
View all details for return tracking number| Looks like / example | The carrier number printed on the return label; no universal Move format is confirmed. |
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| Who issues it | The return carrier or return-label provider. |
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| Can 17TRACK use it? | Yes, when it is a supported carrier number. |
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| What it can and cannot prove | It can show return movement, but not whether Move approved the refund. |
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| Return authorization or RMA | Return approval email or return center. |
View all details for return authorization or RMA| Looks like / example | Use the exact authorization reference provided by Move or the seller. |
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| Who issues it | Move or the responsible seller. |
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| Can 17TRACK use it? | No, unless the reference is separately a carrier number. |
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| What it can and cannot prove | It authorizes or links a return request; it is not proof of transit or refund approval. |
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Fulfillment, Sellers and Carriers
The fulfillment model for a particular Move order must be confirmed from the order details. Carrier choice can vary by region, seller, item, warehouse, and delivery option.
Fulfillment & Carrier Relationship
| Fulfillment model | Who ships it |
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| Move or warehouse dispatch | Move or its designated fulfillment operation. |
View all details for Move or warehouse dispatch| Typical carriers or delivery network | Carrier varies by order, region, item type, and delivery option; no fixed public list is confirmed here. |
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| Who updates tracking | The carrier publishes transport events; Move may display them in the order record. |
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| Who handles delivery issues | Carrier for transport events and Move for order remedies or support escalation. |
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| What the customer should check first | Shipment status, dispatch date, carrier name, tracking number, and delivery address. |
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| Third-party seller dispatch | The seller or the seller’s logistics provider. |
View all details for third-party seller dispatch| Typical carriers or delivery network | Varies by seller and destination; do not assume a carrier without an order-specific record. |
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| Who updates tracking | The carrier creates scans; the seller or platform may transmit them. |
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| Who handles delivery issues | Seller for dispatch and item issues, carrier for transport events, and Move or the platform where its rules apply. |
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| What the customer should check first | Seller name, promised dispatch information, tracking number, and message history. |
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| Cross-border shipment | Seller, export consolidator, or fulfillment provider. |
View all details for cross-border shipment| Typical carriers or delivery network | International transport and a destination-country last-mile carrier may both be involved. |
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| Who updates tracking | Each participating logistics provider may publish different events or identifiers. |
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| Who handles delivery issues | Carrier for movement, customs authority for customs decisions, and Move or seller for order remedies. |
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| What the customer should check first | Destination country, customs message, address, duties request, and latest handoff event. |
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| Pickup or digital order | Pickup location, service provider, or digital delivery system. |
View all details for pickup or digital order| Typical carriers or delivery network | May not involve parcel transport; public Move support for a pickup or digital model is not confirmed. |
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| Who updates tracking | The relevant order or service system rather than a parcel carrier. |
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| Who handles delivery issues | The service provider or Move support route shown for that order. |
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| What the customer should check first | Whether the order is a physical shipment, pickup, or non-parcel service. |
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Tracking Statuses and Meanings
A Move order status describes the purchase or fulfillment workflow. A carrier status describes parcel movement. A return status and refund status are separate processes.
Status Quick Lookup
| Status shown | Lifecycle stage |
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| Pending or processing | Order received or being prepared. |
View all details for pending or processing| What it usually means | The purchase may not yet have been dispatched. |
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| Who is responsible now | Move, seller, or fulfillment operation. |
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| What happens next | Preparation, allocation, cancellation, or dispatch information may follow. |
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| What the customer should do | Check the order record and contact the responsible order party if the available estimate has passed. |
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| Shipped or dispatched | Handoff is reported or shipment information was created. |
View all details for shipped or dispatched| What it usually means | A parcel record may exist, but “shipped” is not always the same as a carrier acceptance scan. |
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| Who is responsible now | Seller or fulfillment party until carrier custody is recorded; then the carrier for movement. |
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| What happens next | Carrier scans may appear after handoff. |
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| What the customer should do | Check for a tracking number and compare the carrier record with the Move order page. |
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| In transit | Carrier movement between facilities or regions. |
View all details for in transit| What it usually means | The carrier has published one or more movement events. |
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| Who is responsible now | The carrier or logistics providers handling the current leg. |
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| What happens next | Further scans, handoff, customs processing, or last-mile delivery. |
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| What the customer should do | Follow the carrier’s latest instruction and retain the tracking history. |
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| Out for delivery | Last-mile delivery attempt is underway. |
View all details for out for delivery| What it usually means | The carrier has assigned the parcel to a delivery route. |
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| Who is responsible now | The last-mile carrier. |
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| What happens next | Delivery, attempted delivery, or an exception may be recorded. |
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| What the customer should do | Follow any carrier instruction and check secure delivery locations. |
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| Delivered | Carrier recorded delivery. |
View all details for delivered| What it usually means | The carrier reports delivery to the recorded address or designated location. |
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| Who is responsible now | Start with the recipient’s delivery checks, then the carrier and Move or seller as appropriate. |
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| What happens next | A delivery dispute, investigation, replacement, or other remedy may be considered under applicable policy. |
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| What the customer should do | Check the delivery location, neighbors, reception, photo, and proof of delivery before escalating. |
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| Exception, return, or refund | An interruption or post-delivery process needs attention. |
View all details for exception, return, or refund| What it usually means | The parcel, return, or financial process has a separate issue or state. |
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| Who is responsible now | Carrier for transport exceptions; Move or seller for returns and refunds; payment channel for posting questions. |
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| What happens next | Instructions, investigation, return movement, decision, or payment posting may follow. |
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| What the customer should do | Use the identifier for the relevant process and contact the correct party. |
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Delivery Time and Delay Factors
No single Move delivery time is stated in this guide because a current, order-specific promise must come from the checkout, order page, or official dispatch communication.
Delivery Time & Delay Factors
| Scenario or service | Typical timing source |
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| Standard physical shipment | Checkout estimate, order page, or dispatch message. |
View all details for standard physical shipment| What can delay it | Preparation time, carrier capacity, address issues, weather, operational disruption, or a missed handoff. |
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| When tracking may update | After a shipment record or carrier scan is created; timing varies by carrier. |
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| Who to contact first | Move or seller for an order estimate; carrier for a published transport exception. |
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| Important caveat | An estimated date is not necessarily a guaranteed delivery commitment. |
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| Cross-border shipment | Order estimate plus carrier and customs events. |
View all details for cross-border shipment| What can delay it | Export processing, flight or linehaul capacity, customs review, duties, and destination-country handoff. |
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| When tracking may update | Events may pause between network handoffs or while customs processes the parcel. |
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| Who to contact first | Follow the carrier or customs instruction, and contact Move or seller for order-level help. |
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| Important caveat | Different legs may use different references and event detail. |
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| Pre-order, unavailable, or split shipment | Product availability and each shipment’s estimate. |
View all details for pre-order, unavailable, or split shipment| What can delay it | Stock allocation, separate warehouse locations, or different dispatch schedules. |
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| When tracking may update | Each parcel may receive its own number and update independently. |
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| Who to contact first | Move or seller for missing items and order allocation questions. |
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| Important caveat | One delivered shipment does not establish that every item in the order was delivered. |
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| Pickup or special handling | The order’s pickup notice or handling instruction. |
View all details for pickup or special handling| What can delay it | Location readiness, identity checks, appointment requirements, size, or signature handling. |
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| When tracking may update | The order system may update at readiness or collection rather than during parcel transit. |
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| Who to contact first | The pickup location or Move support route shown in the order. |
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| Important caveat | A parcel tracking number may not exist for every pickup or non-parcel order. |
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Common Problems and Next Steps
Match the problem to the system that owns the next action. Keep screenshots, the order reference, the tracking history, and any delivery evidence.
Problem & Next Step
| Problem shown | Check first |
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| No tracking number | Whether the order is still processing or only an order reference was issued. |
View all details for no tracking number| Likely cause | The parcel has not been dispatched, or the seller has not supplied the carrier number. |
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| Immediate action | Check order email and account details, then ask Move or the seller for the carrier name and number. |
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| When to escalate | When the order-specific dispatch estimate has passed without shipment information. |
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| Who to contact | Move or the responsible seller, not 17TRACK. |
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| Tracking number not working | Characters, carrier selection, and whether the carrier has received the parcel. |
View all details for tracking number not working| Likely cause | Typing error, recently created label, wrong identifier, unsupported carrier, or delayed first scan. |
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| Immediate action | Copy the number from the original message and try the named carrier and 17TRACK. |
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| When to escalate | Ask the seller or Move to validate the number if no carrier record appears after the stated dispatch process. |
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| Who to contact | Seller or Move for identifier validation; carrier for a known carrier record. |
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| Shipped but no scans | Dispatch date and first carrier acceptance event. |
View all details for shipped but no scans| Likely cause | Label creation or seller dispatch was recorded before physical carrier acceptance. |
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| Immediate action | Check again using the carrier number and ask the seller to confirm handoff. |
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| When to escalate | When the dispatch promise or carrier handoff window has passed. |
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| Who to contact | Seller or Move for dispatch confirmation; carrier after acceptance. |
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| Package stuck, customs hold, or delivery attempt | Latest event, carrier instruction, address, and any customs request. |
View all details for package stuck, customs hold, or delivery attempt| Likely cause | Network congestion, customs processing, missing information, failed access, or an address problem. |
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| Immediate action | Follow the carrier or customs instruction and do not ignore a payment or document request. |
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| When to escalate | When the event requests action, repeats, or exceeds the order-specific expected window. |
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| Who to contact | Carrier or customs for their instruction; Move or seller for order remedies. |
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| Delivered but not received | Delivery location, household, front desk, neighbors, photo, and proof of delivery. |
View all details for delivered but not received| Likely cause | Safe-place delivery, reception or neighbor acceptance, scan timing, misdelivery, or theft. |
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| Immediate action | Check all likely locations and delivery evidence, then contact the carrier to report the discrepancy. |
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| When to escalate | Promptly under the carrier and Move or seller reporting process. |
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| Who to contact | Carrier for delivery investigation and Move or seller for replacement, dispute, or refund review. No remedy is guaranteed. |
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| Split shipment or wrong, lost, or damaged item | Each shipment number, item list, packaging, and photographs. |
View all details for split shipment or wrong, lost, or damaged item| Likely cause | Separate dispatches, packing error, transit loss, or transport damage. |
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| Immediate action | Compare the order line items with every shipment and preserve packaging and evidence. |
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| When to escalate | As soon as the item is missing, incorrect, or visibly damaged. |
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| Who to contact | Move or seller for item remedy; carrier for a transport claim where required. |
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| Return not updating or refund pending | Return tracking number, return authorization, receipt, and refund case status. |
View all details for return not updating or refund pending| Likely cause | Carrier scan delay, warehouse receipt not yet recorded, review pending, or payment posting delay. |
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| Immediate action | Track the return separately and contact Move or seller with proof of posting. |
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| When to escalate | Use the applicable return or payment dispute route when its stated process requires escalation. |
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| Who to contact | Carrier for return movement, Move or seller for approval, and payment provider for posting questions. |
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Returns, Exchanges and Refunds
Return tracking follows the parcel back to Move or the seller. Refund status follows the approval and payment process. 17TRACK can help with the first question, not the second.
Returns & Refunds
| Scenario | Where to start |
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| Return or exchange request | Move order details, return center, or the responsible seller route. |
View all details for return or exchange request| Who can start it | The buyer or authorized recipient, subject to the applicable order process. |
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| Identifier needed | Order number and item details; a return authorization may be issued. |
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| Return shipping or tracking | Use the supplied or approved label when one is provided; save the carrier number and receipt. |
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| Refund timing dependency | Approval, receipt, inspection, and payment posting may be separate steps. |
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| Important limitation | 17TRACK cannot approve an exchange or determine eligibility. |
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| Return parcel in transit | Carrier website or 17TRACK using the return tracking number. |
View all details for return parcel in transit| Who can start it | The buyer after an authorized return is prepared. |
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| Identifier needed | Return carrier tracking number. |
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| Return shipping or tracking | Track the return separately from the original outbound shipment. |
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| Refund timing dependency | Movement alone does not establish that the return was received or accepted. |
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| Important limitation | Contact Move or seller for receipt and refund status. |
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| Refund pending | Move or seller order/refund status, then the payment provider if needed. |
View all details for refund pending| Who can start it | Move or the responsible seller normally initiates an approved refund. |
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| Identifier needed | Order number, return authorization, refund case ID, and payment information requested by support. |
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| Return shipping or tracking | Provide proof of return or delivery if requested. |
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| Refund timing dependency | Approval and payment posting are separate from parcel tracking. |
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| Important limitation | 17TRACK cannot confirm approval, amount, or posting date. |
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| Gift or guest return | Purchaser’s order access or the official return route. |
View all details for gift or guest return| Who can start it | The purchaser or an authorized recipient, depending on Move’s order process. |
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| Identifier needed | Order reference, recipient information, and any return authorization. |
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| Return shipping or tracking | Keep the return label and carrier receipt. |
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| Refund timing dependency | The recipient’s remedy and the payer’s refund may follow different processes. |
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| Important limitation | Access may be restricted to protect purchaser and payment information. |
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Customer Service and Escalation
Start from the official Move website and the order-specific support route displayed there. A current public phone number, email address, opening hours, and dedicated help-center URL are not confirmed in this guide, so none is presented as fact.
Customer Service
| Channel | Best for |
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| Official Move website | Finding the currently published support or order-access route. |
View all details for official Move website| Where to access | Move official website. |
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| Information to prepare | Order number, account email or phone, delivery address, latest event, and screenshots. |
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| Who should use it | Buyers, gift recipients with authorized access, and account holders. |
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| Important limitation | Available channels and eligibility depend on the current official site and order. |
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| Order details or app route | A specific order, cancellation, address question, return, or refund. |
View all details for order details or app route| Where to access | Use the support or contact option shown inside the relevant Move order, if available. |
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| Information to prepare | Order reference, item, tracking number, photos, invoice, return label, or refund case ID. |
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| Who should use it | The purchaser or an authorized account user. |
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| Important limitation | 17TRACK cannot open or update this case for you. |
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| Carrier support | Transit scan, delivery attempt, address instruction, or proof of delivery. |
View all details for carrier support| Where to access | Use the carrier website identified in the shipment record. |
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| Information to prepare | Carrier tracking number, delivery address, latest event, and proof-of-delivery details. |
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| Who should use it | The recipient or authorized sender. |
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| Important limitation | The carrier may not change Move’s order, product remedy, or refund. |
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| Seller or platform message route | Third-party dispatch, wrong item, non-delivery, or seller communication. |
View all details for seller or platform message route| Where to access | Use the seller or order message center shown by Move, if applicable. |
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| Information to prepare | Seller name, order ID, shipment number, promised dispatch information, and evidence. |
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| Who should use it | Buyers whose order involves a separate seller. |
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| Important limitation | Do not assume a platform is the seller or carrier unless the order identifies it as such. |
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FAQ
Basic FAQs
1. How do I track my Move order?Open the Move order page or dispatch message and use the available carrier tracking number on the carrier website or 17TRACK. If no shipment number appears, check whether the order is still processing.
2. Where can I find my Move tracking number?Look in the dispatch email, shipment notification, or order details. The order number may be shown separately and may not be usable for parcel tracking.
3. Can I track a Move order number on 17TRACK?Usually, 17TRACK requires a carrier tracking number rather than a Move order number. Find the shipment identifier in Move’s order information first.
4. What should I do if my Move order has no tracking number?Check whether the order is still being prepared, then ask Move or the responsible seller for the carrier name and tracking number. 17TRACK cannot create a missing number.
5. Why is my Move tracking not updating?A label may have been created before the carrier’s first scan, or an operational handoff may be pending. Verify the number with the named carrier and ask Move or the seller to confirm dispatch.
6. How long will my Move order take to arrive?Use the estimate shown at checkout, in the order page, or in the official dispatch message. Timing can depend on preparation, destination, carrier, item, and delivery option.
7. My Move package says delivered but I cannot find it. What should I do?Check the delivery location, household members, reception, neighbors, delivery photo, and proof of delivery, then contact the carrier and Move or the seller. A refund or replacement is not automatic.
8. Can I track a Move return?Yes, use the return carrier tracking number on the carrier website or 17TRACK when supported. Return movement does not by itself confirm that Move approved the refund.
9. Who delivers Move packages?The carrier depends on the specific order, destination, seller, fulfillment path, and delivery option. Confirm the carrier in the shipment details rather than assuming one.
10. How do I contact Move about an order?Start at the official Move website or the support route shown inside the order. Prepare the order number, account contact, tracking number, latest event, and any relevant evidence.
Expert FAQs
11. Is a Move “shipped” status proof that the carrier has the parcel?No. It may indicate dispatch or label creation, while carrier custody is better supported by an acceptance or movement scan. Ask the seller or Move to confirm handoff if scans do not appear.
12. Can one Move order have multiple tracking numbers?Yes, an order can be split when items or fulfillment locations differ. Review every shipment in the order record before reporting an item as missing.
13. Who is responsible when a Move third-party seller does not ship?The seller is the first party to ask about dispatch, while Move’s role depends on the order structure and applicable terms. Keep the seller messages and promised dispatch information for escalation.
14. Does 17TRACK show private Move order details?No. 17TRACK can display available carrier events for a carrier tracking number, but it cannot access private order contents, change an address, or submit a refund request.
15. Does return tracking prove that my Move refund was approved?No. Return tracking proves movement recorded by a carrier; refund approval, inspection, and payment posting must be checked with Move or the responsible seller.
16. How should a guest or gift recipient track a Move order?Use the purchaser’s order-access link or request the carrier tracking number from the purchaser. Account, payment, cancellation, and refund actions may remain restricted to the purchaser.
17. Who handles a Move customs delay?Follow the instruction from the carrier or customs authority for documents, duties, or clearance. Contact Move or the seller for order-level assistance because 17TRACK cannot clear customs.
18. Is a Move order number suitable for the 17TRACK API?The 17TRACK API is intended for a carrier tracking number. If you only have a Move order number, retrieve the carrier number from Move or the seller before registering tracking.
Tracking API
No current public official Move order-tracking API is confirmed in this guide. The following is a generic 17TRACK example. Register a carrier tracking number, not a Move order number, payment reference, invoice number, or internal seller ID.
POST https://api.17track.net/track/v2.4/register
17token: YourKey
Content-Type: application/json
[
{
"number": "TRACKING_NUMBER"
}
]
Sources & References
The official Move website should be used to locate the current order, shipping, returns, refund, and customer-support pages for the relevant order. A separate public Move help-center, order-tracking, returns, customer-service, seller, or developer URL was not confirmed for this guide and is therefore not presented as a verified source.
17TRACK is an independent tracking platform and is not affiliated with Move.
