Lowes Order Tracking

https://www.lowes.com/

Enter a tracking number that can be used for shipment tracking to check the logistics history of your Lowes order.

About Lowe's

Lowe's is a U.S.-based home improvement retailer and e-commerce shopping site operated by Lowe's Companies, Inc. Customers can buy products for home improvement, appliances, tools, outdoor living and related services through stores, the Lowe's website and the Lowe's app. Official website: https://www.lowes.com/.

Brand Entity & Order Ownership

Entity / order party

Role in the order

Lowe's

Retailer, website operator, account and order-status source.

View all details for Lowe's

What it controls	Order records shown in the account, order status pages, eligible pickup, delivery, cancellation, return and customer-service workflows.
What it cannot control	Every carrier scan after a package is in carrier custody, third-party marketplace seller handling, weather, access issues or carrier delivery exceptions.
Why it matters to tracking	Lowe's is the first place to confirm whether an order has shipped, split into multiple shipments, been scheduled for delivery or is ready for pickup.

Buyer account

Holds order history, saved contact details and order messages.

View all details for buyer account

What it controls	Access to personal order information after sign-in and some order-management actions when still available.
What it cannot control	Carrier possession, refund approval, marketplace seller decisions or delivery rescheduling outside Lowe's tools.
Why it matters to tracking	The account is usually the safest place to find the order number, shipment details and the exact item-level status.

Lowe's Marketplace seller

Third-party merchant for eligible marketplace items.

View all details for Lowe's Marketplace seller

What it controls	Seller processing, item availability, some shipment timing, carrier selection and return handling for marketplace orders, subject to Lowe's marketplace rules.
What it cannot control	Carrier scans after handoff, Lowe's account authentication or payment-card settlement by financial institutions.
Why it matters to tracking	If an item is sold by a third-party seller, the seller may be the party that supplies the tracking number or resolves seller-caused shipping issues.

Fulfillment party

Warehouse, store, delivery service or seller preparing the order.

View all details for fulfillment party

What it controls	Picking, packing, handoff, pickup readiness, scheduled delivery preparation and split-shipment creation.
What it cannot control	Final carrier routing once handed off or customer availability for attended delivery.
Why it matters to tracking	A package may not show carrier scans until the fulfillment party has completed handoff and the carrier has scanned it.

Carrier or last-mile carrier

Transports parcel, freight or delivery-order shipments.

View all details for carrier or last-mile carrier

What it controls	Transportation scans, delivery attempts, proof of delivery when available, delays and exception messages.
What it cannot control	Order cancellation, product refunds, replacement approvals or Lowe's account data.
Why it matters to tracking	17TRACK and carrier websites can only show events available from the carrier tracking number or carrier data source.

Payment/refund channel

Payment method, Lowe's refund workflow and issuing bank or card network.

View all details for payment and refund channel

What it controls	Authorization, capture, refund posting and statement visibility after Lowe's or a seller processes an eligible refund.
What it cannot control	Physical package movement or carrier delivery scans.
Why it matters to tracking	Return tracking proves a return package is moving; it does not prove the refund has been approved or posted.

17TRACK relationship

Independent tracking platform for supported carrier tracking numbers.

View all details for 17TRACK relationship

What it controls	Tracking-number lookup, carrier auto-detection when available and unified display of carrier events.
What it cannot control	Lowe's order details, private account data, address changes, refunds, seller contact, cancellations or claims decisions.
Why it matters to tracking	Use 17TRACK after you have a carrier tracking number; use Lowe's for order ownership and account-specific issues.

Quick Answer

To track a Lowe's order, sign in to your Lowe's account or use the order-status link in the confirmation or shipping email, then open the order details and look for shipment, delivery, pickup or carrier tracking information.

If Lowe's shows a carrier tracking number, you can paste that number into 17TRACK to check supported carrier events. If you only have a Lowe's order number, receipt number, payment reference or invoice number, first use Lowe's order tools or customer service to locate the carrier tracking number.

Pro Tip: 17TRACK can help track available carrier tracking numbers and may auto-detect the carrier, but it cannot view private Lowe's order details, change an address, cancel an order, request a refund or contact a Lowe's Marketplace seller for you.

How to Track Lowe's Orders

The most reliable path is Lowe's order details first, then the carrier or 17TRACK after a carrier tracking number is available. Check whether the order was shipped, scheduled for delivery, prepared for store pickup or split into multiple shipments.

Tracking Path Comparison

Tracking path

Use when

Lowe's account / My Orders

You placed the order while signed in or can access the same email/account.

View all details for Lowe's account tracking

Identifier needed	Lowe's account sign-in or order details connected to the purchaser.
What you can see	Order status, item status, pickup readiness, scheduled delivery information and shipment tracking when available.
Best next step	Open the order, check each item or shipment, and copy the carrier tracking number if one is shown.
Important limitation	A Lowe's order status can update before the carrier has scanned the package.

Official order email or SMS

You received confirmation, shipping, delivery or pickup notifications.

View all details for Lowe's email or SMS tracking

Identifier needed	Order-status link, order number or tracking link from the message.
What you can see	Shipment status, delivery estimates, pickup instructions or item-specific updates included by Lowe's.
Best next step	Use the official link and avoid entering order data on non-official pages.
Important limitation	Forwarded gift or household emails may not provide full account-level order controls.

17TRACK

You have a carrier tracking number from Lowe's, a seller or the carrier.

View all details for 17TRACK tracking

Identifier needed	Carrier tracking number, not the Lowe's order number.
What you can see	Supported carrier scan events such as accepted, in transit, out for delivery, delivered or exception.
Best next step	Compare the latest carrier scan with Lowe's order status if the two do not match.
Important limitation	17TRACK cannot authenticate your Lowe's account or display private order contents.

Carrier website

Lowe's displays the carrier name and tracking number.

View all details for carrier website tracking

Identifier needed	Carrier tracking number and sometimes destination ZIP/postal code for detailed delivery tools.
What you can see	Carrier-originated scans, delivery attempts and proof-of-delivery information when offered by the carrier.
Best next step	Use carrier tools for delivery instructions only if the carrier supports them and the shipment is eligible.
Important limitation	The carrier generally cannot authorize Lowe's refunds or replacements.

Seller or marketplace contact route

The item is sold by a Lowe's Marketplace seller or the seller controls shipment.

View all details for Lowe's Marketplace seller tracking

Identifier needed	Lowe's order number, seller name and any tracking number provided.
What you can see	Seller-provided shipment updates and marketplace order messages, depending on the order page.
Best next step	Use Lowe's order or help channels to resolve seller tracking problems rather than messaging outside the official flow.
Important limitation	Seller-provided tracking may not scan until the package is physically accepted by the carrier.

Guest or gift route

You did not sign in, the purchaser used another account, or you are the recipient.

View all details for Lowe's guest or gift tracking

Identifier needed	Order number, order email, receipt, phone number or official tracking link available to the purchaser.
What you can see	Limited order or shipment status if Lowe's provides a guest order-status route; otherwise the purchaser may need to check the account.
Best next step	Ask the purchaser for the carrier tracking number if account access is not appropriate.
Important limitation	Gift recipients may not be allowed to change orders, address details or refunds tied to the purchaser's payment method.

Lowe's app notifications

You use the Lowe's mobile app and want account-based order updates.

View all details for Lowe's app notifications

Identifier needed	Signed-in Lowe's account and app notification permissions where supported.
What you can see	Order updates, pickup or delivery notifications and account-based order history.
Best next step	Compare the app status with carrier scans when a package is already shipped.
Important limitation	App notifications can be delayed or disabled by device settings.

Official account steps: sign in at Lowe's, open My Orders or Order Status, select the order, review each item or shipment, look for Track Package, Order Status, delivery appointment or pickup-ready information, and copy the carrier tracking number if shown. If the order is split, track each shipment separately.

Order Numbers, Tracking Numbers and Where to Find Them

A Lowe's order number identifies the purchase inside Lowe's systems. A carrier tracking number identifies a shipment moving through a carrier network. 17TRACK needs the carrier tracking number when carrier tracking is available.

Identifier & Tracking Number Guide

Identifier type

Where users find it

Lowe's order number

Order confirmation email, Lowe's account order details, receipt or order-status page.

View all details for Lowe's order number

Looks like / example	Use a masked example such as LOWE-ORDER-#######; exact formats can vary and should be copied from official Lowe's messages.
Who issues it	Lowe's order system.
Can 17TRACK use it?	No, not by itself.
What it can and cannot prove	It proves the order record exists in Lowe's systems, but it does not prove carrier custody or delivery.

Shipment or package tracking number

Shipping email, Lowe's order details, app notification or carrier link.

View all details for shipment tracking number

Looks like / example	Carrier-specific masked example such as 1Z ### ### ## #### ### # or 9400 #### #### #### #### ##.
Who issues it	The carrier, fulfillment provider or seller shipping system.
Can 17TRACK use it?	Yes, when the carrier and number are supported and scan data is available.
What it can and cannot prove	It can show shipment movement; it cannot prove the correct item was inside the package.

Carrier tracking number

Carrier-branded tracking link or the shipment section in Lowe's order details.

View all details for carrier tracking number

Looks like / example	Varies by carrier; copy the full number exactly, including letters if present.
Who issues it	The transportation carrier or delivery network.
Can 17TRACK use it?	Usually yes if supported.
What it can and cannot prove	It is the strongest identifier for transport events but not for refunds, returns approval or account ownership.

Internal delivery or appointment ID

Delivery scheduling page, delivery confirmation or installation/service communication when applicable.

View all details for internal delivery or appointment ID

Looks like / example	Masked example such as APPT-#######; Lowe's does not publish one universal public format for all orders.
Who issues it	Lowe's, a delivery scheduling partner or service provider.
Can 17TRACK use it?	No, unless it is also a carrier tracking number.
What it can and cannot prove	It may identify a scheduled service or delivery appointment, not a parcel scan trail.

Return tracking number

Return label, carrier receipt, return email or return center page.

View all details for return tracking number

Looks like / example	Carrier-specific masked example; keep the drop-off receipt until the return is resolved.
Who issues it	Return carrier or return-label provider.
Can 17TRACK use it?	Yes, if it is a supported carrier tracking number.
What it can and cannot prove	It proves return parcel movement, but not refund approval or final inspection outcome.

Return authorization or RMA

Return instructions, return center, label page or customer-service case.

View all details for return authorization or RMA

Looks like / example	Masked example such as RMA-#######; format depends on the return channel.
Who issues it	Lowe's, seller or return system.
Can 17TRACK use it?	No, not unless a carrier tracking number is included separately.
What it can and cannot prove	It identifies an approved or initiated return request, but it is not proof that the return package was delivered.

Gift/order link

Forwarded Lowe's message from the purchaser or gift communication.

View all details for gift or order link

Looks like / example	Official Lowe's HTTPS link; do not use suspicious shortened or unrelated domains.
Who issues it	Lowe's notification system or purchaser forwarding the official message.
Can 17TRACK use it?	No; extract the carrier tracking number if visible.
What it can and cannot prove	It may allow limited viewing, but it does not transfer purchaser account rights.

Seller reference or marketplace order ID

Lowe's Marketplace order details, seller communication or packing slip.

View all details for seller reference or marketplace order ID

Looks like / example	Seller-specific masked reference; no single universal public format should be assumed.
Who issues it	Lowe's Marketplace seller or seller system.
Can 17TRACK use it?	No, unless it is a carrier tracking number.
What it can and cannot prove	It helps identify the seller-side transaction, but it does not show carrier movement.

Fulfillment, Sellers and Carriers

Lowe's orders can be fulfilled from stores, distribution facilities, scheduled delivery networks or Lowe's Marketplace sellers. Carriers vary by order, region, seller, item type and delivery option; do not assume one universal carrier for every Lowe's order.

Fulfillment & Carrier Relationship

Fulfillment model

Who ships it

Lowe's parcel shipment

Lowe's fulfillment location or shipping partner.

View all details for Lowe's parcel shipment

Typical carriers or delivery network	Carrier varies by order, region, item type and delivery option.
Who updates tracking	Lowe's updates order status; the carrier updates transport scans.
Who handles delivery issues	Carrier for scan or delivery-attempt details; Lowe's for order resolution, missing item or refund questions.
What the customer should check first	Check whether the carrier has an acceptance scan after the Lowe's shipped status.

Store pickup

A Lowe's store prepares the order for customer pickup.

View all details for Lowe's store pickup

Typical carriers or delivery network	No parcel carrier when the order is picked up in store.
Who updates tracking	Lowe's store and order system update pickup readiness.
Who handles delivery issues	The pickup store or Lowe's customer service.
What the customer should check first	Wait for pickup-ready instructions before going to the store.

Scheduled delivery or bulky item

Lowe's delivery network, store delivery operation or third-party delivery service.

View all details for scheduled delivery or bulky item

Typical carriers or delivery network	Delivery network varies by market, item, appointment and service level.
Who updates tracking	Lowe's or the delivery partner updates appointment and delivery status.
Who handles delivery issues	Lowe's customer service or the delivery contact shown in the order instructions.
What the customer should check first	Check appointment window, access requirements, contact phone and delivery instructions.

Lowe's Marketplace seller shipment

A third-party seller listed on Lowe's Marketplace.

View all details for Lowe's Marketplace seller shipment

Typical carriers or delivery network	Seller-selected carrier; varies by seller, product and region.
Who updates tracking	Seller supplies shipment data; carrier supplies scan events.
Who handles delivery issues	Seller for wrong or missing tracking; carrier for scans; Lowe's for official marketplace support escalation.
What the customer should check first	Confirm seller name, ship date, tracking number and whether the carrier has accepted the package.

Digital service, installation or non-parcel order

Lowe's service workflow or service provider, not a parcel carrier.

View all details for digital service or installation order

Typical carriers or delivery network	Not applicable unless a physical product also ships.
Who updates tracking	Lowe's service, appointment or order system.
Who handles delivery issues	Lowe's customer service or the service provider route shown in the order.
What the customer should check first	Check appointment, service confirmation and any required preparation instructions.

Tracking Statuses and Meanings

Separate Lowe's order status from carrier shipment status. An order may be processing in Lowe's systems before a carrier number exists, and a carrier may show delivered before Lowe's completes account-level aftercare or refund steps.

Status Quick Lookup

Status shown

Lifecycle stage

Pending or order received

Order placed and awaiting processing.

View all details for pending order

What it usually means	Lowe's has the order record but fulfillment has not completed.
Who is responsible now	Lowe's, payment system or seller depending on the item.
What happens next	Order moves to processing, pickup preparation, shipping or cancellation if not fulfilled.
What the customer should do	Confirm email, payment status and shipping or pickup method.

Processing / preparing

Item is being picked, packed or scheduled.

View all details for processing order

What it usually means	Fulfillment is underway, but a carrier scan may not exist.
Who is responsible now	Lowe's fulfillment location or marketplace seller.
What happens next	Shipment, pickup-ready message or delivery appointment details appear.
What the customer should do	Do not use 17TRACK until a carrier tracking number is available.

Shipped

Shipment created or handed to a carrier.

View all details for shipped status

What it usually means	A label or shipment exists; the carrier may need time to scan it.
Who is responsible now	Carrier after acceptance; Lowe's or seller before acceptance.
What happens next	Carrier scans such as accepted or in transit should appear when available.
What the customer should do	Track the carrier number and check for split shipments.

In transit

Carrier movement after acceptance.

View all details for in transit status

What it usually means	The package is moving through carrier facilities or linehaul.
Who is responsible now	Carrier or last-mile carrier.
What happens next	Arrival at local facility, out for delivery or an exception scan.
What the customer should do	Monitor carrier events and delivery estimate changes.

Out for delivery

Last-mile delivery attempt expected.

View all details for out for delivery status

What it usually means	The package is assigned for delivery on a route.
Who is responsible now	Last-mile carrier or delivery network.
What happens next	Delivered, attempted delivery or exception.
What the customer should do	Be available if signature or access is required and check delivery instructions.

Delivered

Carrier marked shipment delivered.

View all details for delivered status

What it usually means	The carrier recorded delivery at the destination or designated delivery point.
Who is responsible now	Carrier for delivery proof; Lowe's or seller for order-resolution support.
What happens next	Customer verifies receipt or reports a problem through official channels.
What the customer should do	Check all delivery locations, household members, neighbors and proof of delivery before escalating.

Pickup ready

Store pickup or pickup-point stage.

View all details for pickup ready status

What it usually means	The store has prepared the order for pickup according to Lowe's instructions.
Who is responsible now	Lowe's store and the pickup customer.
What happens next	Customer picks up, order is held under store rules or cancellation may occur under applicable policy.
What the customer should do	Bring required identification, order barcode or pickup instructions shown by Lowe's.

Exception / attempted / address issue

Carrier or delivery network could not complete normal delivery.

View all details for exception status

What it usually means	Access, address, damage, weather, missing recipient or routing problem may have occurred.
Who is responsible now	Carrier for the scan; Lowe's or seller for order-resolution options.
What happens next	Reattempt, pickup at facility, return to sender or customer support case.
What the customer should do	Read the carrier event, update delivery instructions if allowed and contact Lowe's if order resolution is needed.

Return or refund status

After-sales lifecycle.

View all details for return or refund status

What it usually means	A return has been initiated, shipped, received, inspected or a refund is being processed depending on the message.
Who is responsible now	Return carrier for parcel movement; Lowe's, seller and payment channel for refund handling.
What happens next	Return delivery, inspection, approval and payment posting if eligible.
What the customer should do	Keep return tracking and use Lowe's return/refund channel for refund questions.

Delivery Time and Delay Factors

Use the delivery estimate shown in your Lowe's checkout, order details, shipping email or delivery appointment page. Timing varies by product, location, availability, seller, delivery method and carrier.

Delivery Time & Delay Factors

Scenario/service

Typical timing source

Parcel shipping

Checkout estimate, shipping email, order details and carrier scans.

View all details for parcel shipping timing

What can delay it	Inventory, label-to-scan lag, carrier capacity, weather, address issues or access problems.
When tracking may update	After carrier acceptance, facility scans, route scans or delivery attempt scans.
Who to contact first	Carrier for scan questions after acceptance; Lowe's for order or item issues.
Important caveat	Estimated dates are not the same as guaranteed delivery unless Lowe's explicitly states the applicable guarantee.

Store pickup

Pickup-ready email, SMS, app or order page.

View all details for store pickup timing

What can delay it	Store inventory mismatch, item preparation, large item handling or payment verification.
When tracking may update	When the store marks the order ready or updates item availability.
Who to contact first	The selected Lowe's store or Lowe's help channel.
Important caveat	Do not go to the store before receiving pickup-ready instructions.

Scheduled delivery / appliance / bulky item

Order details, scheduling page and delivery confirmation.

View all details for scheduled delivery timing

What can delay it	Appointment availability, route capacity, access requirements, product availability or service preparation.
When tracking may update	When appointment details are confirmed, changed, dispatched or completed.
Who to contact first	Lowe's delivery or customer-service route shown in the order.
Important caveat	Some scheduled deliveries do not behave like parcel carrier tracking numbers.

Lowe's Marketplace seller

Seller shipment data in Lowe's order details and carrier scans.

View all details for Lowe's Marketplace seller timing

What can delay it	Seller processing, seller stock, incorrect tracking, carrier handoff or seller-selected service level.
When tracking may update	After seller supplies a valid tracking number and carrier scans the shipment.
Who to contact first	Use Lowe's official marketplace/order support path for seller issues.
Important caveat	Lowe's Marketplace items can have different shipping and return handling from items sold directly by Lowe's.

Split shipment

Item-level order details and separate tracking numbers.

View all details for split shipment timing

What can delay it	Items ship from different locations, sellers or inventory pools.
When tracking may update	Each package updates separately when its own carrier scans occur.
Who to contact first	Lowe's for missing item questions; carrier for the specific package scan.
Important caveat	One delivered package does not mean every item in the order has arrived.

Common Problems and Next Steps

Start by identifying the current owner of the problem: Lowe's order processing, seller handling, carrier transport, delivery access, return shipping or refund posting. Escalate with evidence instead of only saying “tracking is wrong.”

Problem & Next Step

Problem shown

Check first

No tracking number

Whether the order is still processing, pickup-only, scheduled delivery or seller pending.

View all details for no tracking number

Likely cause	No carrier shipment has been created or the order does not use parcel tracking.
Immediate action	Check Lowe's order details and email updates.
When to escalate	If the promised order status does not update or seller processing appears overdue according to Lowe's order page.
Who to contact	Lowe's or the marketplace support route shown in the order.

Tracking number not working

Full number, carrier name, spaces, copied characters and recent label creation.

View all details for tracking number not working

Likely cause	Carrier has not scanned, number was copied incorrectly, carrier was misidentified or seller supplied invalid data.
Immediate action	Try the carrier website and 17TRACK with the exact number.
When to escalate	If Lowe's shows shipped but no carrier accepts the number after normal scan lag.
Who to contact	Lowe's for order/seller issues; carrier for accepted shipment scan issues.

Shipped but no scans

Whether the first carrier acceptance scan exists.

View all details for shipped but no scans

Likely cause	Label created before carrier handoff, batch scan delay or seller marked shipment early.
Immediate action	Monitor the carrier number and order page.
When to escalate	When the expected delivery estimate is at risk or Lowe's order page provides no update.
Who to contact	Lowe's or seller route before carrier acceptance; carrier after acceptance.

Package stuck

Latest carrier event, location and whether an exception is present.

View all details for package stuck

Likely cause	Carrier routing, weather, facility backlog, address issue or missing scan.
Immediate action	Check the carrier website for detailed exception text.
When to escalate	If the package passes the carrier or Lowe's estimated delivery window without recovery.
Who to contact	Carrier for route details; Lowe's for order resolution.

Delivery attempted

Carrier notice, access requirements and reattempt instructions.

View all details for delivery attempted

Likely cause	Recipient unavailable, signature needed, access blocked or address unclear.
Immediate action	Follow carrier reattempt or pickup instructions if offered.
When to escalate	If the carrier starts return-to-sender or cannot correct the issue.
Who to contact	Carrier first; Lowe's if order intervention is needed.

Address problem

Address in Lowe's order details and carrier exception text.

View all details for address problem

Likely cause	Missing apartment number, wrong ZIP/postal code, restricted delivery location or carrier validation issue.
Immediate action	Use carrier tools only if address correction is available; otherwise contact Lowe's quickly.
When to escalate	Immediately if the shipment may be returned or delivered to the wrong location.
Who to contact	Lowe's for order address limits; carrier for active delivery instructions.

Customs hold

Whether the seller shipment is cross-border and carrier customs events are shown.

View all details for customs hold

Likely cause	International documentation, duties, restricted goods or customs inspection.
Immediate action	Follow carrier/customs instructions and check seller details.
When to escalate	If documents or duties are unclear or shipment becomes unrecoverable.
Who to contact	Carrier for customs process; Lowe's or seller for commercial invoice or order support.

Delivered but not received

Delivery location, household, front desk, neighbors, photo and proof of delivery.

View all details for delivered but not received

Likely cause	Alternate drop location, premature scan, neighbor/front-desk receipt, theft, misdelivery or split shipment confusion.
Immediate action	Check property areas, household members, building staff, neighbors, carrier proof and all package tracking numbers.
When to escalate	If the package cannot be located after checking proof and delivery areas.
Who to contact	Carrier for proof; Lowe's or seller for official order-resolution options. Refunds are not automatic.

Missing item in split shipment

Item-level shipment details and all tracking numbers.

View all details for missing item in split shipment

Likely cause	Separate package, delayed fulfillment, partial cancellation or packing error.
Immediate action	Match each item to its shipment and delivered package.
When to escalate	If all shipments show delivered but an item is still missing.
Who to contact	Lowe's or seller depending on the item owner.

Wrong item, lost or damaged package

Photos, packing slip, tracking event, box condition and item details.

View all details for wrong lost or damaged package

Likely cause	Fulfillment error, carrier damage, seller error or misdelivery.
Immediate action	Keep packaging and take clear photos before starting a claim or return.
When to escalate	As soon as the issue is discovered and evidence is ready.
Who to contact	Lowe's for direct orders; seller route through Lowe's for marketplace orders; carrier when delivery damage claim evidence is requested.

Return not updating or refund pending

Return tracking, return receipt, return authorization and refund status in Lowe's.

View all details for return not updating or refund pending

Likely cause	Carrier scan delay, return not received, inspection pending or payment posting delay.
Immediate action	Track the return carrier number and check Lowe's return/refund status.
When to escalate	If the return is delivered but Lowe's refund status does not progress under the applicable return process.
Who to contact	Lowe's or seller return support; bank/payment provider only for posted refund visibility.

Returns, Exchanges and Refunds

Return tracking and refund status are different. A return tracking number can show movement back to Lowe's or a seller, while refund status depends on return eligibility, receipt, inspection, seller handling and payment posting.

Returns & Refunds

Scenario

Where to start

Start a return

Lowe's order details, returns page, store return route or customer service.

View all details for starting a Lowe's return

Who can start it	Purchaser or eligible account holder; gift recipients may have limited options.
Identifier needed	Order number, receipt, account email and item information.
Return shipping/tracking	Use the label or instructions provided by Lowe's or the seller.
Refund timing dependency	Depends on return method, receipt, inspection, seller handling and payment channel.
Important limitation	Eligibility and method vary by item, condition, seller and official return policy.

Exchange or replacement

Lowe's customer service, store or order issue route.

View all details for exchange or replacement

Who can start it	Purchaser or authorized account/contact according to Lowe's process.
Identifier needed	Order number, item SKU, photos for damage or wrong item, and tracking number.
Return shipping/tracking	A return label or pickup may be issued if required.
Refund timing dependency	Replacement timing depends on item availability and approval.
Important limitation	17TRACK cannot create replacement orders.

Cancel order

Order details or customer service while cancellation is still available.

View all details for canceling a Lowe's order

Who can start it	Purchaser or signed-in account holder.
Identifier needed	Order number and account/contact details.
Return shipping/tracking	Not applicable if cancellation succeeds before shipment; returns may be needed after shipment.
Refund timing dependency	Depends on payment authorization/capture state and Lowe's cancellation result.
Important limitation	Orders already prepared, shipped or scheduled may not be cancelable online.

Track return package

Carrier site or 17TRACK using the return tracking number.

View all details for tracking a Lowe's return package

Who can start it	Anyone holding the return carrier tracking number can view public carrier scans.
Identifier needed	Return tracking number, not just the RMA.
Return shipping/tracking	Carrier scans show drop-off, transit and delivery when available.
Refund timing dependency	Refund may wait for receipt and processing after delivery.
Important limitation	17TRACK cannot tell whether Lowe's approved the refund.

Marketplace seller return

Lowe's order or marketplace support route for the seller item.

View all details for Lowe's Marketplace seller return

Who can start it	Purchaser through Lowe's official process.
Identifier needed	Order number, seller name, item details and return reason.
Return shipping/tracking	Follow the seller or Lowe's return instructions; keep tracking proof.
Refund timing dependency	Depends on seller return receipt, inspection and Lowe's marketplace process.
Important limitation	Do not ship returns to an address not provided by the official Lowe's return workflow.

Customer Service and Escalation

Use official Lowe's help pages, order details, store support and return workflows. Prepare evidence before contacting support so the agent can distinguish an order problem from a carrier scan problem.

Customer Service

Channel

Best for

Lowe's order details / My Orders

Order status, cancellation availability, shipment details and item-level tracking.

View all details for Lowe's order details support

Where to access	Lowe's account, order-status page or app.
Information to prepare	Order number, email/phone/account, item name, tracking number and shipping address.
Who should use it	Purchaser or authorized account holder.
Important limitation	Guest or gift recipients may not see full controls.

Lowe's Help Center

Official shipping, delivery, return, pickup and account guidance.

View all details for Lowe's Help Center

Where to access	https://www.lowes.com/l/help
Information to prepare	Order number, receipt, latest status, screenshots and photos if damaged or wrong item.
Who should use it	Customers needing official policy and next-step routes.
Important limitation	Policy pages can change; follow the current page shown by Lowe's.

Store or pickup location

Pickup-ready problems, local pickup instructions and store-held items.

View all details for store or pickup support

Where to access	Store information in the Lowe's order, store locator or pickup email.
Information to prepare	Order barcode or number, pickup name, ID requirements and item list.
Who should use it	Pickup customers and authorized pickup persons.
Important limitation	Stores may not resolve parcel carrier scans for shipped orders.

Carrier support

Accepted package scans, delivery attempts, proof of delivery and access problems.

View all details for carrier support

Where to access	Carrier tracking page linked from Lowe's order details or carrier website.
Information to prepare	Carrier tracking number, destination ZIP/postal code, latest event and delivery address.
Who should use it	Recipient or purchaser after carrier acceptance.
Important limitation	Carriers usually cannot authorize Lowe's refunds, replacements or seller disputes.

Return center / return route

Return labels, return tracking and refund case follow-up.

View all details for return support

Where to access	Lowe's returns page, order details or official customer-service route.
Information to prepare	Order number, return authorization, return label, drop-off receipt and tracking number.
Who should use it	Customers returning eligible items.
Important limitation	Return delivery does not automatically mean refund has posted.

Seller, Marketplace and Buyer Responsibility

Lowe's Marketplace can involve third-party sellers. Use Lowe's official order and help routes so messages, evidence and escalation stay connected to the order.

Marketplace Responsibility

Issue

Buyer action

Seller has not shipped

Check seller item status in Lowe's order details and use Lowe's official support route.

View all details for seller has not shipped

Platform role	Lowe's displays the order and provides marketplace support routes.
Seller role	Processes the item and supplies shipment information.
Carrier role	No role until a shipment is accepted.
Evidence to keep	Order page, seller name, promised estimate and any messages.

Wrong or invalid tracking

Verify on carrier site and 17TRACK, then report through Lowe's if invalid.

View all details for wrong or invalid tracking

Platform role	Provides the order-support path.
Seller role	Corrects seller-supplied tracking if the seller issued it.
Carrier role	Confirms whether the number exists and has scans.
Evidence to keep	Tracking screenshots, order number and carrier response.

Item not received

Check delivery proof and all split shipments before escalating.

View all details for item not received

Platform role	Supports official order-resolution process.
Seller role	May need to address seller fulfillment or replacement.
Carrier role	Provides delivery scan and proof.
Evidence to keep	Photos, delivery proof, tracking event, address and packaging if received.

Item not as described or wrong item

Document the item and start the official return or issue route.

View all details for item not as described

Platform role	Provides marketplace support and order record.
Seller role	Responsible for seller listing accuracy and item fulfillment.
Carrier role	Usually not responsible if package was delivered intact.
Evidence to keep	Listing screenshot, packing slip, product photos and order details.

Return dispute or refund after delivery failure

Keep return tracking and all support case references.

View all details for return dispute or refund after delivery failure

Platform role	Reviews marketplace support route and refund process under applicable rules.
Seller role	May inspect return and respond to return claim.
Carrier role	Shows return delivery or failed delivery evidence.
Evidence to keep	Return label, drop-off receipt, tracking, photos, case ID and messages.

Brand App, Notifications and Delivery Options

Lowe's provides account, app, email and order-status experiences for order updates. Available delivery or pickup features depend on the item, store, address and checkout option.

App, Notifications and Delivery Options

Feature

Use case

Lowe's app

Viewing account orders, store pickup updates and shopping information.

View all details for Lowe's app

Where to enable	Install the official Lowe's app and sign in; notification settings depend on device permissions.
When it appears	After order placement and account association.
What it can change	May support account-based order viewing and eligible order actions.
Limitations	It cannot create carrier scans and may not show third-party seller details beyond Lowe's order data.

Email/SMS order notifications

Confirmation, shipping, pickup-ready, delivery and return updates.

View all details for email and SMS notifications

Where to enable	Checkout contact information, account preferences or order communication settings where available.
When it appears	When Lowe's sends order, shipment, pickup or delivery messages.
What it can change	Provides links and reminders; may not change the shipment itself.
Limitations	Spam filters, phone number errors and notification settings can prevent receipt.

Store pickup

Collecting eligible items from a selected Lowe's store.

View all details for store pickup option

Where to enable	Choose eligible pickup option at checkout.
When it appears	When item and store inventory support pickup.
What it can change	Changes fulfillment from delivery to pickup if selected and available.
Limitations	Requires pickup-ready confirmation and required identification or instructions.

Scheduled delivery

Large items, appliances or deliveries requiring appointment handling.

View all details for scheduled delivery option

Where to enable	Checkout or delivery scheduling workflow when eligible.
When it appears	For products and locations that require or support scheduling.
What it can change	May allow appointment selection or update through Lowe's official process.
Limitations	Not the same as parcel tracking; access and preparation requirements may apply.

Business, Seller or Developer API

Current public official Lowe's consumer order-tracking API access is not confirmed. Businesses should use Lowe's official supplier, marketplace or partner channels if they have approved access. For shipment visibility, 17TRACK API can register carrier tracking numbers, not Lowe's order numbers.

Developer/API Comparison

Option

Primary use

Lowe's public consumer order tracking API

Current public official order tracking API not confirmed.

View all details for Lowe's public consumer order tracking API

Provider	Lowe's, if made available through official channels.
Order/tracking coverage	Not publicly verified for general consumer use.
Authentication/access	Do not scrape private account pages; use only official authorized access.
Webhook/batch capability	Not confirmed publicly.
Current documentation	No general public consumer order tracking API documentation confirmed.
Important limitation	This page does not claim an official Lowe's tracking API exists.

Lowe's supplier or marketplace partner channels

Approved seller, vendor, supplier or marketplace operations.

View all details for Lowe's partner channels

Provider	Lowe's partner or marketplace programs.
Order/tracking coverage	Depends on approved partner scope and official agreement.
Authentication/access	Requires approved partner credentials or onboarding.
Webhook/batch capability	Depends on partner documentation.
Current documentation	Use official Lowe's supplier or marketplace sources available to approved partners.
Important limitation	Partner access should not be confused with consumer order tracking.

17TRACK API

View all details for 17TRACK API

Provider	17TRACK.
Order/tracking coverage	Carrier tracking events for supported tracking numbers.
Authentication/access	17token header with your API key.
Webhook/batch capability	Refer to 17TRACK API documentation for current capabilities.
Current documentation	https://api.17track.net/en/doc
Important limitation	It accepts carrier tracking numbers, not Lowe's order numbers, payment IDs or invoices.

FAQ

Basic FAQs

1. How do I track my Lowe's order?

Sign in to your Lowe's account, open My Orders or the order-status link, select the order and check each shipment or pickup status. If a carrier tracking number is shown, you can also track it on the carrier website or with 17TRACK.

2. Where do I find my Lowe's tracking number?

Look in your Lowe's shipping email, order details, app notification or carrier link. If the order is still processing, pickup-only or scheduled delivery, a parcel tracking number may not be available.

3. Can I track a Lowe's order with only the order number?

You can use the Lowe's order number inside Lowe's order tools or customer service, but 17TRACK and carrier websites usually need the carrier tracking number. First locate the shipment tracking number in Lowe's messages or order details.

4. What should I do if my Lowe's order has no tracking number?

Check whether the order is still being prepared, is for store pickup, is scheduled delivery or is handled by a Lowe's Marketplace seller. Use Lowe's order details or help channels if the order does not progress as expected.

5. Why is my Lowe's tracking number not updating?

The carrier may not have accepted or scanned the package yet, or the number may have been copied incorrectly. Verify the full number, carrier and latest Lowe's order status before escalating.

6. How long does Lowe's delivery take?

Use the estimate shown at checkout, in your Lowe's order details or in the shipping/delivery message. Timing varies by item, inventory, address, seller, carrier, pickup option and scheduled delivery availability.

7. What if my Lowe's package says delivered but I did not receive it?

Check your porch, garage, mailbox area, building office, household members, neighbors, delivery photo and proof of delivery first. If the package is still missing, contact the carrier for delivery proof and Lowe's or the seller for official order-resolution options.

8. Can 17TRACK track my Lowe's return?

17TRACK can track a Lowe's return only when you have a supported carrier return tracking number. It cannot determine whether Lowe's or a seller has approved the refund.

9. How do I check my Lowe's refund status?

Check Lowe's return or order details and any refund messages from Lowe's. Return package delivery is only one step; refund posting also depends on return processing, seller handling when applicable and your payment channel.

10. How do I contact Lowe's about an order?

Use Lowe's official order details, Help Center, returns route, store contact or customer-service options shown on lowes.com. Prepare your order number, tracking number, account email or phone, shipping address, latest event and photos if relevant.

Expert FAQs

11. Does Lowe's have third-party sellers?

Yes, Lowe's Marketplace can involve third-party sellers for certain items. Lowe's may show the order and support route, while the seller may control shipment preparation, tracking submission and seller-specific return handling.

12. Why did part of my Lowe's order arrive but another item is missing?

Lowe's orders can split into multiple shipments or fulfillment methods. Match each item in the order details to its own tracking number, pickup status or scheduled delivery before reporting a missing item.

13. Who delivers Lowe's packages?

The carrier or delivery network varies by order, region, seller, item type and delivery option. Use the carrier name shown in your Lowe's shipment details instead of assuming a universal Lowe's carrier.

14. Is a Lowe's scheduled delivery number the same as a carrier tracking number?

Not necessarily. Scheduled delivery, appliance delivery or service appointments may use Lowe's or partner appointment information rather than a parcel carrier number that 17TRACK can track.

15. Can a gift recipient track a Lowe's order?

A gift recipient can track a package if the purchaser shares the carrier tracking number or an official Lowe's tracking link. The recipient may not have permission to change the order, address or refund tied to the purchaser's account and payment method.

16. What happens if a Lowe's Marketplace seller gives the wrong tracking number?

Verify the number with the carrier and 17TRACK, then use Lowe's official order support route if it remains invalid. Keep screenshots, seller name, order number and the latest carrier response as evidence.

17. Can 17TRACK contact Lowe's, a Lowe's Marketplace seller or the carrier for me?

No. 17TRACK displays available carrier tracking events for supported tracking numbers, but it cannot contact Lowe's, sellers or carriers, and it cannot change orders, addresses, returns or refunds.

18. Is there a Lowe's official public order tracking API I can use?

A public official Lowe's consumer order-tracking API is not confirmed here. For tracking automation, use carrier tracking numbers with a tracking API such as 17TRACK, and use only authorized Lowe's partner channels for seller or supplier data.

Tracking API

The 17TRACK API example below registers a carrier tracking number for tracking. It does not use a Lowe's order number, payment number, invoice number, receipt number or internal delivery appointment ID. If you only have a Lowe's order number, first open Lowe's order details or official emails to find the carrier tracking number when one exists.

POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json

Body:
[
  {
    "number": "TRACKING_NUMBER"
  }
]