LEGiT Order Tracking

http://www.legit.co.za

Enter a tracking number that can be used for shipment tracking to check the logistics history of your LEGiT order.

About LEGiT

LEGiT is a South African fashion retailer selling women’s clothing, footwear and accessories through its official online store and retail channels. The official website is https://www.legit.co.za. For tracking, the most reliable first source is the LEGiT account, order confirmation email, dispatch email or official customer service channel connected to the purchase.

Field	Confirmed summary
Official name	LEGiT
Official website	https://www.legit.co.za
Brand type	Fashion retailer / DTC retail e-commerce store, not a public open marketplace in the same sense as Amazon or eBay.
Primary shopping region	South Africa, based on the official South African domain and retail positioning.
Parent organization	LEGiT is presented as part of TFG’s retail brand portfolio in South Africa.

Brand Entity & Order Ownership

Entity / order party

Role in the order

LEGiT

Retail brand and online store that accepts the customer order.

View all details for LEGiT

What it controls	Product listing, order record, dispatch instruction, customer account order details and official service channels.
What it cannot control	It cannot create carrier scans before the parcel is accepted by a delivery network and cannot make 17TRACK change private order data.
Why it matters to tracking	If you only have an order number, LEGiT is the party most likely to show the shipment or carrier tracking number when one is issued.

Buyer account

Holds order history, customer email, delivery address and order communications.

View all details for buyer account

What it controls	The buyer can review order details, save confirmation emails and contact support with proof of purchase.
What it cannot control	The buyer cannot force carrier scans or approve refunds from 17TRACK.
Why it matters to tracking	Account access is often required to view private order information that public tracking tools cannot display.

Seller or merchant

For normal LEGiT online retail orders, the merchant is LEGiT or its retail group rather than an open third-party seller.

View all details for seller or merchant

What it controls	Order acceptance, inventory allocation and customer service escalation for the purchase.
What it cannot control	Carrier route decisions after handover.
Why it matters to tracking	Marketplace-style seller messaging is not the primary tracking route unless LEGiT explicitly routes the order through another seller channel.

Fulfillment party

The warehouse, store or fulfillment operation preparing the parcel for dispatch.

View all details for fulfillment party

What it controls	Packing, split shipments, dispatch timing and handover to the delivery service.
What it cannot control	Public tracking visibility before a parcel receives a carrier event.
Why it matters to tracking	An order can be confirmed before the parcel has a usable carrier scan.

Carrier / last-mile carrier

Delivery network that transports and scans the parcel.

View all details for carrier or last-mile carrier

What it controls	Pickup scans, transit events, delivery attempts, proof of delivery and exception events when available.
What it cannot control	LEGiT order approval, refunds or product replacement decisions.
Why it matters to tracking	17TRACK can only show logistics events made available by the carrier or delivery network for a valid tracking number.

Payment / refund channel

Payment method and LEGiT refund workflow tied to the order.

View all details for payment and refund channel

What it controls	Refund posting depends on merchant approval and payment provider processing.
What it cannot control	It does not prove that a return parcel has been delivered unless matched with return tracking or warehouse processing.
Why it matters to tracking	Refund status is separate from outbound or return parcel tracking.

17TRACK relationship

Independent tracking platform for usable carrier tracking numbers.

View all details for 17TRACK relationship

What it controls	Carrier detection and display of available tracking events from supported data sources.
What it cannot control	17TRACK cannot view private LEGiT account data, modify delivery details, contact LEGiT, approve refunds or issue return labels.
Why it matters to tracking	Use 17TRACK after you have a shipment or carrier tracking number, not as a replacement for LEGiT customer service.

Quick Answer

To track a LEGiT order, first check your LEGiT account order history and the order confirmation or dispatch email. If a carrier tracking number is shown, enter that tracking number on 17TRACK or on the carrier website. If you only have a LEGiT order number, use the official LEGiT order or support route because an order number is not the same as a carrier tracking number.

Question	Direct answer
How do I track my LEGiT order?	Open the order details or dispatch message, copy the carrier tracking number when available, and track it with the carrier or 17TRACK.
Where is the tracking number?	Look in the dispatch email, SMS notification, order details page or customer service response.
What if there is no tracking?	The order may still be processing, awaiting dispatch, split into parcels or not yet scanned by the carrier.
Who should I contact?	Contact LEGiT for private order, payment, refund or address issues; contact the carrier for delivery-attempt and proof-of-delivery questions after a carrier tracking number exists.

Pro Tip: 17TRACK can help track a usable carrier tracking number and may identify the carrier automatically, but it cannot access private LEGiT account information, change an address, cancel an order, start a return or approve a refund.

How to Track LEGiT Orders

Use the official LEGiT account or order message first, then use 17TRACK or the carrier site once you have a carrier tracking number. Check whether your order has multiple parcels before assuming an item is missing.

Tracking Path Comparison

Tracking path

Use when

Official account / order history

You placed the order while signed in or can access the same email account.

View all details for official account tracking

Identifier needed	Account login, order number or order email details.
What you can see	Order status, fulfillment status and any shipment information LEGiT makes available.
Best next step	Open the order, check each shipment, and copy the carrier tracking number if shown.
Important limitation	Private account data is not visible to 17TRACK.

Official order email or SMS

You received confirmation, dispatch or delivery communication.

View all details for order email or SMS tracking

Identifier needed	Order number, dispatch link or tracking number in the message.
What you can see	Order confirmation, dispatch notice and sometimes a carrier link.
Best next step	Search your inbox and spam folder for LEGiT and the order number.
Important limitation	A confirmation email proves purchase creation, not carrier handover.

17TRACK

You have a carrier tracking number or shipment tracking number.

View all details for 17TRACK tracking

Identifier needed	Carrier tracking number, not a LEGiT order number or payment reference.
What you can see	Available carrier events such as accepted, in transit, out for delivery, delivered or exception.
Best next step	Paste the tracking number and compare the latest event with your LEGiT order status.
Important limitation	17TRACK cannot create scans where the carrier has not provided data.

Carrier website

LEGiT or the dispatch message names the delivery company.

View all details for carrier website tracking

Identifier needed	Carrier tracking number and sometimes destination postal code or phone verification.
What you can see	Carrier-specific scans, delivery attempts and proof-of-delivery options when offered.
Best next step	Use carrier support for delivery instructions only after the parcel is in the carrier network.
Important limitation	The carrier generally cannot approve a LEGiT refund or replacement.

Guest or gift route

You do not control the purchasing account.

View all details for guest or gift tracking

Identifier needed	Order email, order number, delivery address verification or tracking link from the purchaser.
What you can see	Only the information shared with you by LEGiT notifications, the purchaser or the carrier.
Best next step	Ask the purchaser for the dispatch email or tracking number if you are the recipient.
Important limitation	LEGiT may restrict account-specific details for privacy and fraud prevention.

Typical official-account steps: sign in on the LEGiT website, open your account or order list, select the order, review order status or shipment details, find the carrier and tracking number when available, and check whether the order was split into more than one parcel.

Order Numbers, Tracking Numbers and Where to Find Them

A LEGiT order number identifies the purchase inside LEGiT systems. A tracking number identifies a parcel inside a carrier network. 17TRACK needs the carrier tracking number or supported shipment tracking number, not the retail order number alone.

Identifier & Tracking Number Guide

Identifier type

Where users find it

LEGiT order number

Order confirmation email, account order history or customer service message.

View all details for LEGiT order number

Looks like / example	Example only: LEGIT-ORDER-#### or an online order reference shown by LEGiT.
Who issues it	LEGiT order system.
Can 17TRACK use it?	Usually no; use it to ask LEGiT for shipment details.
What it can and cannot prove	It proves an order record exists, but it does not prove carrier pickup.

Shipment / tracking number

Dispatch email, shipment section of the order page or carrier link.

View all details for shipment tracking number

Looks like / example	Example only: ZA1234567890 or TRK123456789ZA.
Who issues it	Carrier, delivery platform or fulfillment system.
Can 17TRACK use it?	Yes, when it is a supported carrier tracking number and carrier data is available.
What it can and cannot prove	It can show parcel logistics events, but it does not decide refund eligibility.

Carrier tracking number

Carrier link in dispatch communication or carrier notification.

View all details for carrier tracking number

Looks like / example	Varies by carrier; use the exact number from the official message without spaces added by formatting.
Who issues it	The delivery company or logistics partner.
Can 17TRACK use it?	Yes, if supported and correctly entered.
What it can and cannot prove	It is the best public evidence of carrier custody and movement, but delivery disputes still require LEGiT or carrier review.

Return tracking number

Return label, courier receipt or return collection confirmation.

View all details for return tracking number

Looks like / example	Example only: RET123456789ZA.
Who issues it	Return carrier or return label provider.
Can 17TRACK use it?	Yes, when it is a carrier-supported return parcel number.
What it can and cannot prove	It can show return parcel movement; it does not prove refund approval or warehouse inspection completion.

Return authorization or case reference

Return request page, email from LEGiT or customer service case.

View all details for return authorization

Looks like / example	Example only: RETURN-CASE-####.
Who issues it	LEGiT or its returns support process.
Can 17TRACK use it?	No, unless it is also a carrier tracking number.
What it can and cannot prove	It identifies a return request but does not show parcel movement by itself.

Gift or shared order link

Shared by the buyer or included in a recipient notification when available.

View all details for gift or shared order link

Looks like / example	A private order or tracking URL rather than a universal number.
Who issues it	Buyer, LEGiT notification system or carrier notification.
Can 17TRACK use it?	No; extract the carrier tracking number if visible.
What it can and cannot prove	It may help a recipient view limited information, but privacy rules may prevent full account access.

Fulfillment, Sellers and Carriers

LEGiT order tracking depends on how the order is fulfilled. Unless LEGiT names a specific carrier for your order, the delivery network can vary by region, order type, item availability and delivery option.

Fulfillment & Carrier Relationship

Fulfillment model

Who ships it

Online retail order

LEGiT fulfillment operation or appointed logistics partner.

View all details for online retail order

Typical carriers or delivery network	Carrier varies by order, region, item type and delivery option unless named in your dispatch message.
Who updates tracking	LEGiT updates order status; the carrier updates parcel scans.
Who handles delivery issues	LEGiT for order-level issues; carrier for active delivery-attempt details when a tracking number exists.
What the customer should check first	Dispatch email, order details and latest carrier event.

Split shipment

One order may be sent in more than one parcel if fulfillment requires it.

View all details for split shipment

Typical carriers or delivery network	Each parcel can have its own tracking number and may not update at the same time.
Who updates tracking	Carrier updates each parcel; LEGiT order page may show item-level fulfillment.
Who handles delivery issues	LEGiT if one item is not dispatched; carrier if a specific parcel has a scan issue.
What the customer should check first	Item list, parcel count and whether multiple tracking numbers exist.

Store or pickup-related order

If offered for the order, LEGiT or its store network prepares the handover.

View all details for store or pickup-related order

Typical carriers or delivery network	A store pickup flow may show readiness messages instead of a carrier tracking number.
Who updates tracking	LEGiT order or store notification updates pickup readiness.
Who handles delivery issues	LEGiT customer service or the pickup location, depending on the issue.
What the customer should check first	Pickup confirmation, required identification and the selected collection point.

Marketplace seller order

Not confirmed as the standard LEGiT model on the official retail site.

View all details for marketplace seller order

Typical carriers or delivery network	If you bought LEGiT-branded goods on another marketplace, that marketplace or seller may control shipping.
Who updates tracking	The marketplace, seller and carrier for that external order.
Who handles delivery issues	Use the marketplace order page, not the LEGiT website, unless LEGiT is the merchant of record.
What the customer should check first	Merchant name, marketplace order ID and seller message center.

Tracking Statuses and Meanings

Order status, shipment status, carrier scan status, return status and refund status are different. Use the table below to decide whether the next action belongs to LEGiT, the carrier or you.

Status Quick Lookup

Status shown

Lifecycle stage

Pending / order received

Order creation and payment verification.

View all details for pending order

What it usually means	LEGiT has an order record but fulfillment may not have started.
Who is responsible now	LEGiT and payment channel.
What happens next	Order moves to processing or is contacted for payment or stock issues.
What the customer should do	Keep the confirmation email and monitor official updates.

Processing / preparing shipment

Inventory allocation and packing.

View all details for processing order

What it usually means	The order is being prepared and may not yet have a carrier scan.
Who is responsible now	LEGiT fulfillment.
What happens next	A dispatch message or tracking number may be issued.
What the customer should do	Wait for dispatch unless the official delivery window has clearly passed.

Shipped / dispatched

Handover requested or completed.

View all details for shipped order

What it usually means	A parcel has been prepared for delivery; carrier events may lag behind.
Who is responsible now	LEGiT until carrier acceptance is visible; carrier after acceptance scan.
What happens next	Carrier scan appears when the network processes the parcel.
What the customer should do	Track the carrier number and check for multiple parcels.

In transit

Parcel is moving through the delivery network.

View all details for in transit parcel

What it usually means	The carrier has the parcel and is routing it to the destination area.
Who is responsible now	Carrier or last-mile partner.
What happens next	Arrival at a local depot or out-for-delivery scan.
What the customer should do	Monitor the latest scan and keep your phone available for delivery contact.

Out for delivery

Last-mile delivery attempt is planned.

View all details for out for delivery

What it usually means	The parcel is with a driver or local route.
Who is responsible now	Last-mile carrier.
What happens next	Delivered, attempted delivery, rescheduled or exception.
What the customer should do	Check delivery instructions and ensure the delivery contact is reachable.

Delivered

Carrier reports delivery completed.

View all details for delivered status

What it usually means	The carrier recorded a delivery event, sometimes with location or proof of delivery.
Who is responsible now	Customer to check location; carrier and LEGiT if delivery is disputed.
What happens next	No more outbound movement unless a dispute, return or redelivery is opened.
What the customer should do	Check reception, household members, neighbours, delivery photo and carrier proof before escalating.

Exception / failed delivery

Carrier needs action or encountered a problem.

View all details for delivery exception

What it usually means	Address issue, access problem, attempted delivery, hold, damaged parcel or operational delay.
Who is responsible now	Carrier for delivery handling; LEGiT for order-level support.
What happens next	Redelivery, pickup, return to sender or investigation.
What the customer should do	Contact the carrier if named, and notify LEGiT if the issue affects delivery completion.

Return / refund

Post-delivery or cancellation workflow.

View all details for return or refund status

What it usually means	A return parcel, inspection, cancellation or refund process is being handled.
Who is responsible now	LEGiT and payment channel; carrier only for return parcel movement.
What happens next	Return received, inspected and refund processed according to the official policy and payment method.
What the customer should do	Keep return tracking and refund case references.

Delivery Time and Delay Factors

Use the delivery estimate shown at checkout, in your order email or on the official LEGiT delivery information page. Do not treat an estimated date as a guaranteed delivery promise unless LEGiT explicitly says so for that order and service.

Delivery Time & Delay Factors

Scenario/service

Typical timing source

Standard online delivery

Checkout estimate, dispatch email and official LEGiT delivery page.

View all details for standard online delivery

What can delay it	Payment checks, stock allocation, warehouse workload, regional routing and carrier capacity.
When tracking may update	After dispatch and after the carrier processes the parcel.
Who to contact first	LEGiT before carrier handover; carrier after a valid carrier scan appears.
Important caveat	No universal delivery-day number should be assumed without the official order-specific estimate.

No carrier scan after dispatch

Dispatch email plus carrier tracking page.

View all details for no carrier scan after dispatch

What can delay it	Label created before pickup, batch handover, weekend processing or carrier data lag.
When tracking may update	When the carrier first scans the parcel into its network.
Who to contact first	LEGiT if there is no scan after the official waiting period or expected window.
Important caveat	A shipped status is not always the same as a physical acceptance scan.

Split shipment or missing item

Order details, item-level dispatch messages and package count.

View all details for split shipment delays

What can delay it	Items dispatched from different stock locations or at different times.
When tracking may update	Each parcel updates independently.
Who to contact first	LEGiT if an item has no associated shipment or does not arrive after the rest of the order.
Important caveat	Do not open a lost-parcel case until you confirm whether a second parcel exists.

Peak season / public holidays

Official website notices, checkout estimate and carrier updates.

View all details for peak season delays

What can delay it	High order volume, courier capacity, store closures and regional service constraints.
When tracking may update	Less frequently during backlog periods.
Who to contact first	LEGiT for order delay; carrier for parcel already in last-mile delivery.
Important caveat	Official notices should override generic assumptions about timing.

Return delivery

Return label, courier receipt and LEGiT return confirmation.

View all details for return delivery timing

What can delay it	Return pickup, carrier route, warehouse receiving and inspection queues.
When tracking may update	When the return carrier scans the parcel and when LEGiT processes receipt.
Who to contact first	Carrier for return tracking movement; LEGiT for refund status after receipt.
Important caveat	Return delivered does not automatically mean refund completed.

Common Problems and Next Steps

Most tracking issues can be solved by separating three questions: has LEGiT dispatched the order, has the carrier accepted the parcel, and has the latest carrier event created a delivery problem?

Problem & Next Step

Problem shown

Check first

No tracking number

Order status, dispatch email and spam folder.

View all details for no tracking number

Likely cause	Order is still processing, tracking not issued or pickup not completed.
Immediate action	Wait for official dispatch communication and keep your order number.
When to escalate	When the official delivery estimate or support guidance indicates the order is overdue.
Who to contact	LEGiT customer service.

Tracking number not working

Exact number, carrier name and whether it is a carrier number or order number.

View all details for tracking number not working

Likely cause	Typo, carrier data delay, label created but not scanned, or wrong identifier type.
Immediate action	Copy the number directly from the official dispatch message and try the named carrier.
When to escalate	If LEGiT says dispatched but neither carrier nor 17TRACK can locate it after a reasonable carrier intake period.
Who to contact	LEGiT first if no scan exists; carrier if the carrier recognizes the number.

Order says shipped but no scans

Dispatch time, carrier handover and first acceptance scan.

View all details for shipped but no scans

Likely cause	Label or dispatch created before carrier processing.
Immediate action	Monitor the carrier tracking page and LEGiT order page.
When to escalate	When the order is outside the official delivery or support window.
Who to contact	LEGiT if no carrier acceptance appears.

Package stuck

Last scan location, date and exception message.

View all details for stuck package

Likely cause	Depot backlog, route transfer, address check, carrier investigation or missed scan.
Immediate action	Save the latest event and compare 17TRACK with the carrier page.
When to escalate	If the carrier or LEGiT support window for no movement is reached.
Who to contact	Carrier for active parcel investigation; LEGiT for order resolution.

Delivery attempted

Carrier message, delivery address and contact phone.

View all details for delivery attempted

Likely cause	No one available, access issue or contact failure.
Immediate action	Follow carrier redelivery or pickup instructions if offered.
When to escalate	If the carrier cannot redeliver or the parcel is returning to sender.
Who to contact	Carrier first, then LEGiT if return or cancellation is triggered.

Address problem

Order address, carrier exception and whether the parcel is already in transit.

View all details for address problem

Likely cause	Incomplete address, inaccessible location or mismatch in contact details.
Immediate action	Contact LEGiT quickly if not dispatched; contact carrier if already in last-mile handling.
When to escalate	If the carrier marks return to sender or cannot update the address.
Who to contact	LEGiT for order address; carrier for delivery route instruction where permitted.

Delivered but not received

Delivery location, household, reception, neighbours, proof of delivery and carrier scan.

View all details for delivered but not received

Likely cause	Safe-place delivery, reception handoff, neighbour handoff, scan error or theft after delivery.
Immediate action	Check all delivery locations, ask household or front desk, request proof of delivery if available, and save screenshots.
When to escalate	If the parcel cannot be found after checking local delivery evidence.
Who to contact	Carrier for proof of delivery; LEGiT for order investigation or resolution. Refund is not automatic.

Split shipment missing item

Item list, parcel count and tracking number per parcel.

View all details for split shipment missing item

Likely cause	Item dispatched separately, cancelled due to stock or packed incorrectly.
Immediate action	Compare invoice, packing slip and order details.
When to escalate	If no second tracking number or cancellation/refund update appears.
Who to contact	LEGiT customer service.

Wrong, lost or damaged item

Photos, packaging, invoice, order number and tracking event.

View all details for wrong lost or damaged item

Likely cause	Picking error, transit damage or delivery loss.
Immediate action	Keep packaging, take photos and contact LEGiT through official support.
When to escalate	As soon as damage or wrong item is identified according to official policy requirements.
Who to contact	LEGiT; carrier only if LEGiT asks for carrier evidence or claim support.

Return not updating or refund pending

Return tracking, return receipt and refund case status.

View all details for return not updating or refund pending

Likely cause	Return carrier has not scanned, warehouse has not processed receipt, or payment refund is still pending.
Immediate action	Track the return parcel separately and keep the return receipt.
When to escalate	When return delivery is confirmed but LEGiT refund status has not progressed within the policy or support guidance.
Who to contact	Carrier for return parcel movement; LEGiT for refund decision and payment status.

Returns, Exchanges and Refunds

Return tracking and refund status are separate. A return tracking number can show that a parcel is moving back, but only LEGiT and the payment channel can confirm whether a refund is approved, processed or posted.

Returns & Refunds

Scenario

Where to start

Return request

Official LEGiT returns information, account order page or customer service.

View all details for return request

Who can start it	The buyer or account holder, subject to official policy and product condition.
Identifier needed	Order number, item details, account email and proof of purchase.
Return shipping/tracking	Use the return label or courier receipt if a return shipment is created.
Refund timing dependency	Depends on return receipt, inspection and payment method processing.
Important limitation	17TRACK cannot confirm return eligibility or approve the return.

Exchange

LEGiT returns or customer service route, depending on product and availability.

View all details for exchange

Who can start it	The buyer or authorized account contact.
Identifier needed	Order number, item SKU or description, size or color requested and proof of purchase.
Return shipping/tracking	Track any return parcel separately from the replacement parcel.
Refund timing dependency	May depend on stock availability and return processing.
Important limitation	Exchange availability should be confirmed by LEGiT, not assumed from tracking.

Cancel order

Account order page or LEGiT customer service as soon as possible.

View all details for cancel order

Who can start it	The buyer, if the order is still eligible for cancellation.
Identifier needed	Order number and account email.
Return shipping/tracking	If already dispatched, cancellation may turn into delivery refusal or return workflow.
Refund timing dependency	Depends on whether LEGiT can stop fulfillment and how payment was captured.
Important limitation	A carrier tracking page cannot cancel a LEGiT order.

Return parcel tracking

Carrier site or 17TRACK using the return tracking number.

View all details for return parcel tracking

Who can start it	Anyone with the return tracking number can check public parcel events.
Identifier needed	Return tracking number from label or courier receipt.
Return shipping/tracking	Track return movement separately from refund case status.
Refund timing dependency	Refund review normally depends on return receipt and merchant processing, not just carrier movement.
Important limitation	17TRACK cannot see LEGiT warehouse inspection status.

Gift return

Ask the purchaser for order information or contact LEGiT with available proof.

View all details for gift return

Who can start it	Usually the purchaser or a recipient with sufficient proof, subject to LEGiT policy.
Identifier needed	Order number, gift receipt or purchaser-provided details.
Return shipping/tracking	Keep the return label and tracking receipt.
Refund timing dependency	Refund method may depend on original payment and policy.
Important limitation	Privacy rules may prevent the recipient from seeing full order or payment details.

Customer Service and Escalation

Use official LEGiT customer service for account, order, return and refund issues. Prepare evidence before contacting support so the team can identify the order and distinguish a fulfillment issue from a carrier issue.

Customer Service

Channel

Best for

LEGiT contact page

General order, delivery, account and return questions.

View all details for LEGiT contact page

Where to access	https://www.legit.co.za/contact-us
Information to prepare	Order number, account email or phone, delivery address, item details and latest tracking event.
Who should use it	Buyer or authorized account contact.
Important limitation	Do not rely on unverified phone numbers or social comments for order-specific service.

Order details / account area

Checking order status, shipment status and order history.

View all details for account order details

Where to access	Sign in from the official LEGiT website and open your account or orders area.
Information to prepare	Login details and order confirmation email.
Who should use it	The person who placed the order.
Important limitation	17TRACK cannot log into or retrieve private account details.

Carrier support

Delivery attempt, proof of delivery, local depot and routing questions after tracking exists.

View all details for carrier support

Where to access	Use the carrier link named in your LEGiT dispatch message or carrier notification.
Information to prepare	Tracking number, recipient name, delivery address and latest scan.
Who should use it	Buyer or recipient when the carrier has accepted the parcel.
Important limitation	The carrier cannot approve LEGiT refunds, exchanges or order cancellations.

Payment provider

Payment posting or bank-card refund visibility after LEGiT confirms refund processing.

View all details for payment provider

Where to access	Your bank, card issuer or payment account support channel.
Information to prepare	Refund confirmation, transaction reference, amount and date.
Who should use it	Payer or account holder.
Important limitation	Contact this channel after merchant refund confirmation, not for parcel tracking.

Seller, Marketplace and Buyer Responsibility

This module is limited because the official LEGiT retail site is not confirmed as an open third-party marketplace. If you bought a LEGiT product through another marketplace, tracking and dispute responsibility may belong to that marketplace order, not to the LEGiT website.

Marketplace Responsibility

Issue

Buyer action

Bought on LEGiT website

Use LEGiT account, LEGiT order number and LEGiT customer service.

View all details for order bought on LEGiT website

Platform role	LEGiT acts as the retail order channel.
Seller role	LEGiT or its retail group is the merchant contact for the official order.
Carrier role	Moves and scans the parcel after dispatch.
Evidence to keep	Order confirmation, dispatch email, tracking number, invoice and photos if relevant.

Bought on another marketplace

Open the marketplace order page and contact the marketplace seller first.

View all details for LEGiT item bought on another marketplace

Platform role	The external marketplace controls its own order ID, buyer protection and dispute process.
Seller role	The listed seller controls shipment and seller-provided tracking unless the platform fulfills it.
Carrier role	The carrier controls scans after parcel acceptance.
Evidence to keep	Marketplace order ID, seller name, listing, messages, tracking number and delivery evidence.

Delivery scan conflict

Compare carrier evidence with the order platform and keep proof of delivery screenshots.

View all details for delivery scan conflict

Platform role	Reviews order dispute under its policy.
Seller role	May provide dispatch proof or respond to dispute.
Carrier role	Provides delivery scan or proof when available.
Evidence to keep	Tracking page, delivery photo, signed proof, address details and communication history.

Brand App, Notifications and Delivery Options

Use only delivery options and notification channels shown by LEGiT at checkout, in your account or in official messages. Publicly verifiable Map Tracking, Share Tracking, locker or developer-grade delivery instruction features were not confirmed for LEGiT orders in this guide.

App, Notifications and Delivery Options

Feature

Use case

Email notifications

Order confirmation, dispatch update and service communication.

View all details for email notifications

Where to enable	Use the email address provided at checkout or in your account.
When it appears	After order placement, dispatch or customer service update.
What it can change	It can provide order and tracking information; it does not change delivery by itself.
Limitations	Spam filtering or wrong email details can prevent receipt.

SMS or carrier notification

Delivery alert, courier contact or last-mile update when used for the order.

View all details for SMS or carrier notification

Where to enable	Phone number entered at checkout or order account.
When it appears	When LEGiT or the carrier sends delivery-related updates.
What it can change	Some carrier messages may allow delivery coordination where the carrier supports it.
Limitations	Not every order receives SMS, and 17TRACK cannot send carrier SMS instructions.

Pickup or collection option

Collection workflow if shown during checkout for the order.

View all details for pickup or collection option

Where to enable	Only where checkout or order page offers a collection method.
When it appears	After the order is ready for collection or the selected location confirms readiness.
What it can change	It may replace home delivery tracking with pickup readiness messages.
Limitations	Availability and requirements must be checked in the official order flow.

Business, Seller or Developer API

Current public official LEGiT order tracking API documentation was not confirmed. For businesses that need parcel visibility, use the carrier tracking number with a supported tracking API such as 17TRACK; do not send LEGiT order numbers as if they were carrier tracking numbers.

Developer/API Comparison

Option

Primary use

LEGiT public order tracking API

Current public official order tracking API not confirmed.

View all details for LEGiT public order tracking API

Provider	LEGiT, if privately available to authorized partners.
Order/tracking coverage	Not publicly confirmed for general developers.
Authentication/access	Not publicly confirmed.
Webhook/batch capability	Not publicly confirmed.
Current documentation	No public official documentation confirmed in this guide.
Important limitation	Do not invent endpoint URLs or scrape private customer order pages.

17TRACK Tracking API

View all details for 17TRACK Tracking API

Provider	17TRACK.
Order/tracking coverage	Carrier tracking numbers, not LEGiT order numbers, invoice numbers or payment references.
Authentication/access	API key using the 17token header.
Webhook/batch capability	See current 17TRACK API documentation for available endpoints and account permissions.
Current documentation	https://api.17track.net/en/doc
Important limitation	You must first obtain the carrier tracking number from LEGiT, the dispatch email or the carrier.

FAQ

Basic FAQs

1. How do I track my LEGiT order?

Sign in to your LEGiT account or open your dispatch email, then use the carrier tracking number on the carrier website or 17TRACK when carrier tracking is available.

2. Where do I find my LEGiT tracking number?

Look in the LEGiT dispatch email, SMS notification, order details page or official customer service response. If the order is still processing, a tracking number may not be available yet.

3. Can I track a LEGiT order with only the order number?

Usually no on public carrier tools; the LEGiT order number identifies the purchase in LEGiT systems. Use it with LEGiT support or your account to find the carrier tracking number.

4. Why does my LEGiT order say shipped but tracking is not updating?

The shipment may have been prepared before the carrier’s first acceptance scan. Check again after carrier processing and contact LEGiT if the official delivery window or support guidance indicates the order is overdue.

5. What should I do if my LEGiT tracking number is not working?

Copy the number exactly from the dispatch message and confirm it is not just a LEGiT order number. Try the named carrier first, then 17TRACK, and contact LEGiT if no carrier recognizes it.

6. How long does LEGiT delivery take?

Use the delivery estimate shown at checkout, in your order email or on the official LEGiT delivery information page. Timing can vary by region, stock availability, dispatch date and carrier capacity.

7. What should I do if my LEGiT package says delivered but I did not receive it?

Check the delivery location, reception, household members, neighbours and any proof of delivery first. Then contact the carrier for delivery evidence and LEGiT for order investigation; a refund is not automatic.

8. Can 17TRACK change my LEGiT delivery address?

No. 17TRACK can display available tracking events for a valid carrier tracking number, but address changes must be handled by LEGiT or the carrier if the carrier allows changes for that shipment.

9. How do I track a LEGiT return?

Use the return tracking number from the return label or courier receipt on the carrier site or 17TRACK. Refund status must still be checked with LEGiT because return delivery and refund approval are separate.

10. How do I contact LEGiT about an online order?

Use the official LEGiT contact page or your account order area, and prepare your order number, account email, delivery address, tracking number and photos if the issue involves damage or wrong items.

Expert FAQs

11. Is LEGiT a marketplace with third-party seller tracking?

The official LEGiT retail site is not confirmed as an open third-party marketplace. If you bought a LEGiT item on another marketplace, use that marketplace order page because the external seller or platform may control shipping and disputes.

12. Can one LEGiT order have more than one tracking number?

It can happen when an order is split into multiple parcels or fulfillment batches. Check the item list and each shipment section before reporting a missing item.

13. Who is responsible after a LEGiT package enters the carrier network?

The carrier controls transport scans and delivery attempts after acceptance, while LEGiT remains responsible for order-level support, replacement, return and refund decisions under its policy.

14. Does LEGiT have a public tracking API for developers?

A public official LEGiT order tracking API was not confirmed in this guide. Developers should use carrier tracking numbers with a supported tracking service such as 17TRACK and should not treat LEGiT order numbers as parcel numbers.

15. What evidence should I keep for a LEGiT delivery dispute?

Keep the order confirmation, tracking screenshots, delivery proof, address details, photos of packaging or damage, invoice and all LEGiT or carrier messages. This evidence helps separate a carrier event from an order-service decision.

16. Why can 17TRACK show delivered while LEGiT has not refunded my return?

17TRACK can show the return parcel’s carrier delivery event, but LEGiT still has to receive, verify and process the return through its refund workflow. Payment posting may also depend on the original payment provider.

Tracking API

POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json

Body:
[
  {
    "number": "TRACKING_NUMBER"
  }
]

Important:
Use the carrier tracking number from LEGiT dispatch information, not the LEGiT order number, invoice number, payment reference or return case ID.

Sources & References

17TRACK is an independent tracking platform and is not affiliated with LEGiT.

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