Arhaus Order Tracking

https://www.arhaus.com

Enter a tracking number that can be used for shipment tracking to check the logistics history of your Arhaus order.

About Arhaus

Arhaus is a direct-to-consumer home furnishings retailer. Its official website is https://www.arhaus.com. Order ownership and delivery responsibility can change as an order moves from the retailer’s order system to a fulfillment operation and then to a delivery carrier.

Brand Entity & Order Ownership

Entity or order party

Role in the order

Arhaus

Retailer and order-system party.

View all details for Arhaus

What it controls	Order records, retailer-side order communication, and the customer-service path provided for the order.
What it cannot control	Every carrier scan or the physical movement of a parcel after handoff.
Why it matters to tracking	An order page can show an order or shipment state even when a carrier has not yet posted a scan.

Buyer account or guest order details

Identifies the purchase and provides access to order information.

View all details for buyer order access

What it controls	Information the buyer can view and the account or email route used to retrieve it.
What it cannot control	Carrier acceptance, delivery scans, address changes after fulfillment, or refund approval.
Why it matters to tracking	The order number and tracking number serve different purposes and may be issued at different stages.

Fulfillment party

Prepares the merchandise and transfers shipment information to the delivery network.

View all details for the fulfillment party

What it controls	Preparation, packaging, shipment release, and the timing of the initial handoff.
What it cannot control	All subsequent carrier routing decisions or delivery scans.
Why it matters to tracking	A shipment may be prepared before a carrier scan appears.

Carrier or last-mile carrier

Moves the shipment and records transportation events.

View all details for the carrier

What it controls	Carrier scans, routing, delivery attempts, and delivery-event information within its network.
What it cannot control	Retailer refund decisions, product issues, or every order-level change.
Why it matters to tracking	The carrier tracking number is the identifier most suitable for parcel-level tracking.

17TRACK

Independent tracking platform for available carrier events.

View all details for 17TRACK

What it controls	Display and organization of tracking information received from supported carrier sources.
What it cannot control	Arhaus order records, delivery promises, address changes, cancellations, returns, or refunds.
Why it matters to tracking	17TRACK can help interpret a usable tracking number but cannot replace the retailer’s order-support channel.

Quick Answer

To track an Arhaus order, open the order information supplied by Arhaus and look for a shipment or tracking link. When a carrier tracking number is shown, enter that number on the carrier’s website or use 17TRACK.

An Arhaus order number identifies the purchase in the retailer’s system; it is not automatically a carrier tracking number. If no carrier number is shown, use the Arhaus order-support route first. 17TRACK cannot view private order details, change an order, initiate a refund, or contact Arhaus on the buyer’s behalf.

How to Track Arhaus Orders

Start with the Arhaus order record or order communication, then move to carrier-level tracking only after a shipment tracking number is available. Check whether the order has more than one shipment before treating a missing item as lost.

Tracking Path Comparison

Tracking path

Use when

Arhaus order page or account

You need the complete order-level view.

View all details for the Arhaus order page

Identifier needed	Account access or the order information supplied by Arhaus.
What you can see	Order details and any shipment or tracking information attached to the order.
Best next step	Sign in, open the order list, select the order, and review shipment, order-status, or tracking links.
Important limitation	An order status may precede a carrier acceptance scan.

Arhaus order email or message

You are locating the original purchase or shipment information.

View all details for the Arhaus order email

Identifier needed	Email access and the order reference or shipment link.
What you can see	Purchase confirmation, shipping communication, or a link supplied by the retailer.
Best next step	Search for Arhaus order or shipment messages and open the latest relevant message.
Important limitation	A confirmation message does not itself prove carrier custody.

17TRACK

A carrier tracking number is already available.

View all details for 17TRACK

Identifier needed	Carrier tracking number or a supported shipment identifier.
What you can see	Available tracking events associated with the shipment.
Best next step	Confirm the number carefully and review the latest event and event date.
Important limitation	17TRACK does not provide private Arhaus order details or refund decisions.

Carrier website

The shipment has a carrier number and a carrier has been identified.

View all details for the carrier website

Identifier needed	The carrier’s tracking number.
What you can see	Carrier-originated movement, attempt, exception, or delivery events.
Best next step	Use the carrier’s support path when an event conflicts with the physical delivery.
Important limitation	The carrier cannot normally approve an Arhaus refund or resolve a product-quality issue.

Guest, gift, or assisted purchase route

The recipient does not control the purchasing account.

View all details for guest or gift tracking

Identifier needed	The order reference, shipment link, or tracking number shared by the purchaser.
What you can see	Only the information available through the shared order or shipment route.
Best next step	Ask the purchaser to forward the shipment information or contact Arhaus using the purchaser’s details.
Important limitation	A recipient may not be able to access private account-level order details.

Pro Tip: Compare the number in the shipment communication with the number shown by the carrier. Do not substitute an order number for a carrier tracking number.

Order Numbers, Tracking Numbers and Where to Find Them

The order number identifies the purchase in the Arhaus order system. A shipment or carrier tracking number identifies a parcel in a delivery network. A return identifier, when issued, belongs to the return process and should not be confused with the original order reference.

Identifier & Tracking Number Guide

Identifier type

Where users find it

Arhaus order number

Order confirmation, account order details, or retailer correspondence.

View all details for Arhaus order number

Looks like or example	Use the exact reference shown in the Arhaus order record; do not invent a format.
Who issues it	Arhaus’s order system.
Can 17TRACK use it?	It is generally intended for retailer-side order lookup rather than carrier lookup.
What it can and cannot prove	It identifies the purchase but does not by itself prove that a carrier accepted a parcel.

Shipment or carrier tracking number

Shipment details, dispatch communication, or the carrier’s tracking page.

View all details for a carrier tracking number

Looks like or example	Use the exact alphanumeric value supplied for the parcel; do not rely on a guessed format.
Who issues it	The delivery network or shipping system handling the parcel.
Can 17TRACK use it?	Yes, when the carrier and number are supported.
What it can and cannot prove	It can identify a shipment and its available events; it does not decide refunds or product claims.

Return tracking number

Return label, return receipt, or return-carrier communication.

View all details for a return tracking number

Looks like or example	Use the number printed on the return label or carrier receipt.
Who issues it	The return shipping network or label provider.
Can 17TRACK use it?	It may be trackable when it is a supported carrier number.
What it can and cannot prove	It can show return movement; it does not prove that the return was approved or that a refund was issued.

Return authorization or case reference

Return instructions or retailer support correspondence.

View all details for a return authorization

Looks like or example	Use the exact reference assigned in the return instructions.
Who issues it	The retailer or its returns system.
Can 17TRACK use it?	Usually it is for retailer-side case handling rather than parcel tracking.
What it can and cannot prove	It links the return to a case but does not show carrier movement unless a separate return tracking number exists.

Fulfillment, Sellers and Carriers

Arhaus orders should be followed through the retailer’s order channel first. The specific fulfillment operation and carrier can vary by order, item, destination, and delivery arrangement. A single purchase may receive separate shipment information if items move at different times.

Fulfillment & Carrier Relationship

Fulfillment model

Who ships it

Retailer or warehouse fulfillment

The Arhaus fulfillment operation or an assigned logistics partner.

View all details for warehouse fulfillment

Typical carriers or network	Carrier selection varies by order and delivery arrangement.
Who updates tracking	The fulfillment and carrier systems at their respective stages.
Who handles delivery issues	The carrier handles transport events; Arhaus handles order-level assistance.
What to check first	Confirm whether the order has shipped and whether a carrier number is present.

Large, special, or scheduled delivery

The delivery service assigned to the order.

View all details for scheduled delivery

Typical carriers or network	The delivery network selected for the merchandise and destination.
Who updates tracking	The assigned delivery network and the retailer’s order system.
Who handles delivery issues	Contact the delivery provider for an active appointment issue and Arhaus for order-level assistance.
What to check first	Review the latest appointment, delivery, or order communication.

Multiple shipments

Each shipment may be released separately by the fulfillment operation.

View all details for multiple shipments

Typical carriers or network	Each shipment can have its own delivery path.
Who updates tracking	Each applicable shipment and carrier record.
Who handles delivery issues	The carrier for parcel movement and Arhaus for order completeness.
What to check first	Compare the item list with every shipment record before reporting an item missing.

Tracking Statuses and Meanings

A retailer order status, a shipment status, a carrier scan, a return status, and a refund status describe different stages. Read the status together with its source and timestamp.

Status Quick Lookup

Status shown

Lifecycle stage

Pending or processing

Order received or being prepared.

View all details for pending or processing

What it usually means	The order is progressing through retailer-side handling.
Who is responsible now	The retailer or fulfillment operation.
What happens next	Preparation, release, or a shipment communication may follow.
Customer action	Review the order details and contact Arhaus if the order requires a change or clarification.

Shipped or in transit

Shipment released to a delivery network.

View all details for shipped or in transit

What it usually means	A shipment record exists and movement or handoff information may be available.
Who is responsible now	The fulfillment operation and carrier at different stages.
What happens next	Additional scans, a delivery attempt, or a scheduled delivery event.
Customer action	Track the carrier number and retain the order reference.

Out for delivery or delivery appointment

Final delivery stage.

View all details for out for delivery

What it usually means	The delivery network has assigned the shipment to a final delivery route or appointment.
Who is responsible now	The final-mile delivery provider.
What happens next	Delivery, an attempt, rescheduling, or an exception.
Customer action	Follow the delivery instructions and monitor the carrier or appointment communication.

Delivered, exception, return, or refund

Completion or post-delivery issue stage.

View all details for completed or exception statuses

What it usually means	A carrier may have completed or interrupted delivery, while a return or refund remains a separate retailer process.
Who is responsible now	The carrier for delivery evidence and Arhaus for return, replacement, or refund decisions.
What happens next	Investigation, return movement, review, or financial processing may follow.
Customer action	Keep screenshots, photos, receipts, and the latest event when contacting the relevant party.

Delivery Time and Delay Factors

Use the delivery estimate or appointment information attached to the specific Arhaus order. A general tracking page cannot replace the order-specific delivery terms, especially for large merchandise or orders with multiple items.

Delivery Time & Delay Factors

Scenario or service

Timing source

Standard shipment

The estimate shown with the specific order or shipment.

View all details for standard shipment timing

What can delay it	Preparation, carrier handoff, routing, weather, address issues, or operational volume.
When tracking may update	After a shipment record or carrier event is created.
Who to contact first	Use the carrier for a carrier-event question and Arhaus for an order-specific question.
Important caveat	An estimate is not automatically a delivery guarantee.

Large or scheduled delivery

The appointment or delivery communication for that order.

View all details for scheduled delivery timing

What can delay it	Appointment availability, access conditions, delivery-area operations, or item readiness.
When tracking may update	When the delivery provider creates or changes the delivery event.
Who to contact first	Use the delivery contact supplied for the appointment and Arhaus for order coordination.
Important caveat	Parcel-style scans may not describe every scheduled-delivery step.

Split shipment

Separate shipment entries or communications for individual items.

View all details for split shipment timing

What can delay it	Different item readiness, fulfillment locations, or delivery arrangements.
When tracking may update	Each shipment can begin scanning on its own schedule.
Who to contact first	Arhaus for an incomplete order and the carrier for an active shipment event.
Important caveat	One delivered shipment does not establish that every item in the order was delivered.

Common Tracking Problems and Solutions

Match the problem to the system that can correct it. A carrier can investigate a delivery event, while Arhaus must handle order changes, product issues, returns, and refund decisions.

Problem & Next Step

Problem shown

Check first

No tracking number

Whether the order has reached a shipment stage.

View all details for no tracking number

Likely cause	The order is still being prepared or the shipment record has not yet been shared.
Immediate action	Review the Arhaus order record and shipment communication.
When to escalate	Use the order-specific support path when the expected order stage has passed.
Who to contact	Arhaus, rather than 17TRACK, for a missing retailer-side shipment reference.

Tracking number not working

Characters, spaces, carrier selection, and shipment date.

View all details for a tracking number that does not work

Likely cause	The number may be newly created, entered incorrectly, or intended for a different tracking system.
Immediate action	Copy the number directly from the shipment communication and try the named carrier.
When to escalate	Contact Arhaus when the supplied number remains unusable or does not match the order.
Who to contact	The carrier for a recognized number and Arhaus for a shipment-record mismatch.

Shipped but no scans

The first carrier acceptance or movement event.

View all details for shipped but no scans

Likely cause	The shipment record was created before the physical handoff or first scan.
Immediate action	Keep the shipment reference and compare the retailer status with the carrier page.
When to escalate	Escalate through Arhaus when the order remains unchanged beyond the applicable order estimate.
Who to contact	Arhaus for release or handoff questions; the carrier after it recognizes the shipment.

Delivered but not received

Delivery location, household members, building staff, neighbors, and proof of delivery.

View all details for delivered but not received

Likely cause	The parcel may have been placed in an alternate location, accepted by another person, or scanned before discovery.
Immediate action	Check the delivery location, household or reception areas, neighbors, delivery photo, and proof-of-delivery details.
When to escalate	Contact the carrier promptly for an event investigation and then use Arhaus support for order-level resolution.
Who to contact	The carrier for delivery evidence and Arhaus for replacement, claim, or refund review.

Return or refund is not updating

Return tracking movement and the retailer’s return case separately.

View all details for a return or refund delay

Likely cause	Return transport and refund review are separate processes.
Immediate action	Save the return receipt, tracking event, return case reference, and communication.
When to escalate	Use Arhaus’s return or customer-service route when the return record needs review.
Who to contact	The carrier for return movement and Arhaus for acceptance or refund status.

Returns, Exchanges and Refunds

Return tracking shows movement of a return package. Refund status shows the retailer’s financial processing. 17TRACK can help with the first question when a supported return tracking number exists, but it cannot determine whether Arhaus approved a return or issued a refund.

Returns & Refunds

Scenario

Who can start it

Return request

The buyer through the applicable Arhaus return or support route.

View all details for a return request

Where to start	Use the order details or Arhaus customer-service route.
Identifier needed	Order number and the information requested for the item.
Return shipping or tracking	Follow the return instructions supplied for the case.
Refund timing dependency	Refund processing depends on the retailer’s review and the applicable return process.
Important limitation	Do not treat a carrier delivery scan as refund approval.

Return package in transit

The buyer ships it using the supplied return method.

View all details for a return package in transit

Where to start	Use the return-carrier receipt and the Arhaus return case.
Identifier needed	Return tracking number and return authorization or case reference.
Return shipping or tracking	Track the return number through the carrier or 17TRACK when supported.
Refund timing dependency	Return movement and retailer receipt or review can affect the next step.
Important limitation	Tracking movement alone does not establish the final refund outcome.

Refund status

Arhaus or the applicable payment channel after the return or cancellation process.

View all details for refund status

Where to start	Use Arhaus order support or the return case linked to the purchase.
Identifier needed	Order number, return reference, and any refund case information.
Return shipping or tracking	Provide return tracking evidence when the case concerns a shipped return.
Refund timing dependency	Processing can depend on return receipt, review, and payment-channel posting.
Important limitation	17TRACK cannot approve, issue, or accelerate a refund.

Customer Service and Escalation

Use Arhaus for order changes, product concerns, return authorization, and refund questions. Use the carrier for transport events, delivery attempts, proof of delivery, and a parcel marked delivered but not located.

Customer Service

Channel

Best for

Arhaus order details

Order status, shipment references, and order-specific information.

View all details for Arhaus order details

Where to access	Arhaus official website and the order route supplied for the purchase.
Information to prepare	Order number, purchaser email or account details, shipping address, and latest order event.
Who should use it	The purchaser or an authorized person handling the order.
Important limitation	Keep the carrier tracking number separate from the retailer order number.

Carrier support

Delivery scans, attempted delivery, routing, and proof of delivery.

View all details for carrier support

Where to access	Use the carrier link shown with the shipment or the carrier identified by the tracking record.
Information to prepare	Carrier tracking number, latest scan, delivery address, and delivery evidence.
Who should use it	The recipient or purchaser dealing with a transport event.
Important limitation	The carrier does not decide Arhaus return eligibility or refund approval.

17TRACK

Reviewing available tracking events across supported carriers.

View all details for 17TRACK support

Where to access	17TRACK tracking.
Information to prepare	Carrier tracking number and the latest event displayed.
Who should use it	Anyone who needs a consolidated view of supported shipment events.
Important limitation	17TRACK cannot access private Arhaus records or take action on an order.

FAQ

Basic FAQs

1. How do I track my Arhaus order?

Open your Arhaus order information, review the shipment details, and use the available carrier tracking number with the carrier or 17TRACK.

2. Where can I find my Arhaus tracking number?

Look in the shipment information associated with your Arhaus order or in the shipping communication sent for the order.

3. Can I track an Arhaus order number on 17TRACK?

Usually, you need a carrier tracking number rather than the Arhaus order number because the two identifiers belong to different systems.

4. What should I do if my Arhaus order has no tracking number?

Review the order stage first, then contact Arhaus through the order-support route if shipment information should already be available.

5. Why is my Arhaus tracking number not updating?

A shipment record can exist before the next carrier scan; verify the number, check the named carrier, and contact Arhaus if the order remains outside its stated delivery expectations.

6. How long does an Arhaus order take to arrive?

Use the estimate or appointment information attached to your specific Arhaus order because timing depends on the item, destination, fulfillment path, and delivery arrangement.

7. What should I do if my Arhaus package says delivered but I cannot find it?

Check the delivery location, household members, building staff, neighbors, delivery photo, and proof of delivery, then contact the carrier and Arhaus with the evidence.

8. Can I track an Arhaus return package?

Yes, use the return tracking number with the return carrier or 17TRACK when the carrier is supported, while keeping the Arhaus return reference for case handling.

9. Does return tracking show my Arhaus refund status?

No, return tracking shows transport events; Arhaus or the applicable payment channel must provide the refund status.

10. Who should I contact about an Arhaus delivery problem?

Contact the carrier for a delivery event and Arhaus for order, product, return, replacement, or refund decisions.

Expert FAQs

11. Does an Arhaus shipped status prove that the carrier has the package?

No, a retailer shipment status and a carrier acceptance scan are different events; compare the order record with the carrier’s first event.

12. Can one Arhaus order have more than one tracking number?

Yes, separate items or delivery arrangements can create separate shipment records, so review every shipment linked to the order before reporting an item missing.

13. Can an Arhaus gift recipient track an order without the purchaser’s account?

A recipient can track a shipment when the purchaser shares the tracking information, but private purchaser-account details may remain accessible only to the account holder.

14. What is the difference between Arhaus order status and carrier status?

Arhaus order status describes the retailer-side purchase process, while carrier status describes transport events for a particular shipment.

15. Can 17TRACK change an Arhaus delivery address?

No, 17TRACK only presents available tracking information; address changes must be handled through the applicable Arhaus or carrier process.

16. Can a carrier approve an Arhaus refund for a missing package?

No, the carrier can provide delivery evidence or investigate transport, while Arhaus handles the retailer-side resolution and refund review.

17. What evidence should I keep for an Arhaus delivery dispute?

Keep the order number, tracking number, latest scan, delivery photo or proof of delivery, correspondence, photographs, and return or case references.

Sources & References

Arhaus — Official website. Arhaus
17TRACK — Package tracking. 17TRACK

17TRACK is an independent tracking platform and is not affiliated with Arhaus.

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Arhaus Order Tracking

About Arhaus

Brand Entity & Order Ownership

Quick Answer

How to Track Arhaus Orders

Tracking Path Comparison

Order Numbers, Tracking Numbers and Where to Find Them

Identifier & Tracking Number Guide

Fulfillment, Sellers and Carriers

Fulfillment & Carrier Relationship

Tracking Statuses and Meanings

Status Quick Lookup

Delivery Time and Delay Factors

Delivery Time & Delay Factors

Common Tracking Problems and Solutions

Problem & Next Step

Returns, Exchanges and Refunds

Returns & Refunds

Customer Service and Escalation

Customer Service

FAQ

Sources & References

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