Bulgarian Post Tracking

Please enter the Bulgarian Post tracking number to check the latest shipping status.

http://www.bgpost.bg/

TRACK

About Bulgarian Post

Bulgarian Post is Bulgaria’s national postal operator. It provides postal services through a nationwide branch network and offers international courier delivery through EMS. Bulgarian Post’s official website provides shipment search, office lookup, postal-code search, price calculation and business quotation services.

Field	Verified information
Official name	Bulgarian Post
Official website	https://www.bgpost.bg/
Carrier type	National postal operator with domestic postal operations and international courier services.
Primary region	Bulgaria, with international EMS destinations.
Tracking page	Shipment search on the official website
International courier service	EMS is described by Bulgarian Post as serving 89 countries and carrying goods and documents up to 30 kg.

Carrier Entity Relationships

Entity	Relationship to Bulgarian Post
Bulgarian Post	Bulgarian Post operates postal services in Bulgaria and provides the official shipment-search entry point.
EMS	EMS is an international courier service offered by Bulgarian Post for goods and documents.
Bulgarian Post branch network	The branch network provides office-related services and is relevant when a shipment is available for collection.
17TRACK	17TRACK is an independent tracking platform that may aggregate available Bulgarian Post events; it does not operate or deliver the shipment.

Quick Answer

Enter the shipment or tracking number from the postal receipt, shipping label or merchant dispatch message on the official Bulgarian Post website, or enter it in 17TRACK. If no result appears, first check the characters, remove spaces or punctuation, confirm that the label has been physically accepted, and ask the sender which carrier issued the number.

Pro Tip: 17TRACK is an independent tracking platform. It cannot transport a parcel, change an address, approve a refund or decide a Bulgarian Post claim.

How to Track Bulgarian Post Packages

Route	Steps
Official Bulgarian Post search	Open the official website, choose shipment search, enter the tracking number, and review the available events.
17TRACK search	Open 17TRACK, enter the number, allow carrier identification or select Bulgarian Post when offered, and compare the event history.
No number or no result	Ask the sender or marketplace for the shipment number. An order number, invoice number, reference number or delivery notice number may not be a postal tracking number.
Number not activated	A created label or electronic pre-advice does not prove physical acceptance. Wait for an acceptance scan or ask the sender to confirm handover.

Tracking Number Formats and Examples

Bulgarian Post shipment identifiers depend on the postal product and origin. International postal items commonly use the UPU S10 structure, while a merchant reference or order number may not be trackable. Do not infer the exact service from a prefix alone.

Tracking Number Format

Identifier family	Normalized pattern
International postal S10 identifier	AA ######### BB, with two letters, nine digits and a two-letter country code; example: EE 123456789 BG.
EMS international item	Often uses an international postal identifier associated with EMS; example: EE ####### ## BG. The exact service must be verified in tracking.
Domestic postal identifier	Format depends on the domestic product and receipt or label. Use the complete identifier printed by Bulgarian Post.
Merchant order or reference number	A seller-created reference may contain letters, digits or separators and is not necessarily a Bulgarian Post tracking number.

The first two letters and final country code in an S10 identifier relate to the postal identifier and issuing country; an item ending in BG is not, by itself, proof that every transport leg was performed by Bulgarian Post. A marketplace buyer should normally use the number shown in the dispatch message, while a sender should use the identifier on the postal receipt or label.

Tracking Statuses and Meanings

Status	Lifecycle stage
Shipment information received	Pre-shipment: electronic data or a label exists; physical acceptance may not have occurred.
Accepted	Acceptance: a postal operator has recorded receipt; sorting or dispatch follows.
In transit	Transport: the item is moving between processing points; scans may be intermittent.
Arrived at destination or exchange office	Handover: the item has reached a destination processing point; this does not necessarily mean customs release.
Out for delivery	Last mile: delivery staff or the destination postal operator is attempting delivery.
Delivered	Completion: a delivery event was recorded. If the item is missing, check the delivery location and contact the responsible delivery operator or sender.
Available for collection	Pickup: the item is held at a postal office or designated collection point; follow the notice instructions.
Exception or return to sender	Problem: delivery, address, customs or handling needs resolution; the sender should also be involved.

Services and Delivery Times

Service Comparison

Service	Service type and best use
Domestic postal services	Domestic postal operations in Bulgaria; tracking and product conditions depend on the selected service.
EMS	International courier service for goods and documents, up to 30 kg, to 89 countries, with online shipment tracking.
Interconnect international courier service	The official website promotes Interconnect as an international courier option and provides a price calculator and business quotation route.

Delivery Time

Service	Published delivery standard
EMS to European countries	3–5 working days after dispatch to the relevant international destination; the page does not present this as a money-back guarantee.
EMS to countries outside Europe	5–9 working days after dispatch to the relevant international destination; customs and destination handling can affect actual delivery.
Other domestic or international products	Use the applicable Bulgarian Post product information or tariff calculator rather than applying the EMS standard.

Destination Country Delivery Times

Destination	EMS planning range
European destinations	Use the published range of 3–5 working days after dispatch; the exact destination, customs and local delivery arrangements determine the result.
Non-European destinations	Use the published range of 5–9 working days after dispatch; customs, flight routing and destination processing may add time.
89 EMS countries	The official EMS page confirms the destination count but directs users to the country-zone list for destination-specific applicability.

The official range is a delivery standard or estimate beginning after dispatch, not a universal guarantee. Weekends, public holidays, address quality, weather, customs and handoffs can change the delivery date.

Common Tracking Problems and Solutions

Problem & Solution

Problem or status	Check first and immediate action
Invalid number	Check every character and ask the sender whether the number is an order reference rather than a tracking number.
No tracking events	Confirm physical handover; electronic pre-advice alone may not create an acceptance scan.
No update while in transit	Allow for processing and transport gaps, then compare the official search with 17TRACK and contact the sender if the promised delivery window passes.
Customs or destination handover	Check whether duties or documents are requested and identify which destination operator currently holds the item.
Delivered but not received	Check the address, mailbox, household members, reception desk, neighbours and collection notice; then ask the delivery operator or sender for delivery details.
Return or damage	Preserve packaging and photographs, notify the sender promptly, and ask Bulgarian Post about the applicable inquiry or claim route.

International Shipping, Customs and Carrier Handoffs

For an international EMS shipment, Bulgarian Post accepts and processes the item in Bulgaria, export procedures and transport follow, and a destination postal or delivery operator may perform import processing and final delivery. Arrival at an exchange office is not the same as customs release.

International Flow

Stage	What it means
Origin acceptance	Bulgarian Post records receipt and prepares the item for processing.
Export processing	The item moves through postal dispatch and export handling; scans can be separated by a transport gap.
International transport	Line-haul transport takes place between origin and destination networks.
Destination exchange and customs	The destination network may present the item for import processing; duties or information may be requested.
Last-mile delivery	A destination operator completes delivery or directs the recipient to collection.

Customer Service

Channel	Verified contact or purpose
Official shipment search	Bulgarian Post official website; use the shipment-search function.
Office network	Branch network lookup; useful for local collection and office questions.
Business quotation	For Interconnect quotations or contracts: *7678 or 02/ 949 32 80; sales email: [email protected].
Price and service information	Official tariff calculator and the applicable service page.

When escalating, prepare the complete tracking number, posting date, sender and recipient address, service type, latest scan, item description, value evidence and damage photographs. For a marketplace purchase, the seller or sender may need to start the postal inquiry.

FAQ

Basic FAQs

1. How do I track my Bulgarian Post package?

Enter the tracking number on the official Bulgarian Post website or use 17TRACK to view available shipment events.

2. Where can I find my Bulgarian Post tracking number?

Look on the postal receipt, shipping label or merchant dispatch message; an order number may be different.

3. What does a Bulgarian Post tracking number look like?

International postal items commonly use an S10-style identifier with letters, nine digits and a country code, but product formats differ.

4. When will the first Bulgarian Post scan appear?

The first meaningful scan appears after the item is accepted or processed; a label or electronic pre-advice does not prove handover.

5. Why is my Bulgarian Post tracking not updating?

Transport, sorting, customs and partner handoffs can create visibility gaps; verify the official result and ask the sender to investigate when the delivery window passes.

6. How long does Bulgarian Post EMS take?

Bulgarian Post publishes 3–5 working days for European EMS destinations and 5–9 working days for destinations outside Europe after dispatch.

7. What should I do after a Bulgarian Post delivery failure?

Read the delivery notice, check whether collection is available, and contact the relevant office or sender using the complete tracking number.

8. What should I do if Bulgarian Post says delivered but I have nothing?

Check the delivery location, household members, reception desk and neighbours first, then request delivery assistance from the responsible postal operator or sender.

9. How do I report a lost or damaged Bulgarian Post item?

Preserve the packaging and evidence, notify the sender promptly and ask Bulgarian Post about the applicable inquiry or claim process.

10. How can I contact Bulgarian Post?

Use the official website and office directory; business Interconnect questions can use *7678, 02/ 949 32 80 or [email protected].

Expert FAQs

11. Is an international tracking number ending in BG always issued by Bulgarian Post?

No; the issuing postal operator is associated with the identifier, while another postal operator may perform a later transport or delivery leg.

12. Does arrival at a Bulgarian Post exchange office mean customs clearance is complete?

No; arrival at an exchange office indicates processing at a network point and does not by itself prove import or export release.

13. What does Bulgarian Post EMS include?

Bulgarian Post describes EMS as an international courier service for goods and documents, with a maximum weight of 30 kg and online tracking.

14. Can Bulgarian Post delivery times be treated as guaranteed?

The published EMS ranges are stated as delivery periods after dispatch; users should not treat them as a universal money-back guarantee.

15. Can businesses request Bulgarian Post shipment quotations?

Yes; the official Interconnect quotation page provides a request route, telephone contacts and a sales email for quotation or contract inquiries.

16. Does Bulgarian Post publish a public tracking API here?

The reviewed official pages provide web shipment search and business contact routes; use the official developer documentation if Bulgarian Post supplies separate API access.

Tracking API

17TRACK request reference

// 1. Current public official Bulgarian Post tracking API: not confirmed
// 2. 17TRACK API
POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json
Body:
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]
// Confirm the current Bulgarian Post carrier code in 17TRACK documentation.