TIKI Tracking

Please enter the TIKI tracking number to check the latest shipping status.

https://www.tiki.id/

TRACK

About TIKI

TIKI is the consumer-facing brand of PT. Citra Van Titipan Kilat, an Indonesian parcel delivery company. Its official website presents domestic and international shipping products, shipment tracking, shipping-rate lookup, outlet location search, and corporate customer services.

Verified item	Information
Official name and website	PT. Citra Van Titipan Kilat; https://www.tiki.id/
Carrier type and region	Indonesian parcel and courier operator serving domestic shipments and offering an International Service.
Official tracking page	TIKI shipment tracking
Head office address shown on site	Jl. Raden Saleh Raya No. 2, Jakarta Pusat 10430, Indonesia.

Carrier Entity Relationships

Entity	Relationship summary
TIKI	TIKI is the brand customers use for shipment booking and tracking.
PT. Citra Van Titipan Kilat	PT. Citra Van Titipan Kilat is the corporate name displayed in the official site copyright.
TIKI services	Same Day, Over Night, Reguler, Economy, Trucking, and International Service are listed as TIKI products.
Tracking products	The TIKI website and mobile application provide shipment tracking based on a resi number.
17TRACK	17TRACK is an independent platform that can aggregate available events; it does not transport TIKI shipments or decide claims.

Quick Answer

Enter the TIKI resi number from the shipping receipt, label, seller message, or dispatch notification on the official TIKI tracking page or in 17TRACK. If no result appears, check spelling, remove accidental spaces, confirm that the number is a resi rather than an order number, and allow time for the first acceptance scan.

Pro Tip: 17TRACK is an independent tracking platform. It cannot change an address, accelerate delivery, approve a refund, or open a TIKI claim.

How to Track TIKI Packages

Use the TIKI resi number, not the marketplace order ID. TIKI's tracking page accepts more than one resi when numbers are separated by commas.

Tracking route	Steps
Official TIKI website	Open the tracking page, enter the resi number, and select the tracking action. The official page identifies invalid resi input.
17TRACK	Open 17TRACK, enter the resi number, and review the normalized events supplied by the available carrier data.
TIKI mobile application	TIKI describes shipment tracking in its mobile application, including the latest location, status, and estimated arrival information.
Where to find the number	Check the TIKI receipt, shipment label, seller dispatch message, or order-shipping notification. An order number is not automatically a tracking number.

Tracking Number Formats and Examples

The supplied official pages call the identifier a resi number but do not publish a complete public pattern, fixed length, checksum, or service-prefix catalogue. Do not infer a service solely from a prefix. Use the official tracker or 17TRACK to validate the identifier.

Tracking Number Format

Identifier family	Normalized pattern and use
TIKI resi number	Official public pages identify a resi number for tracking but do not state a universal character pattern. Use a redacted example such as TIKI-RESI-#### only as a placeholder, not as a valid lookup number.
Merchant order/reference ID	An e-commerce order or reference ID identifies a sale or customer transaction; it is not necessarily issued by TIKI and may not be searchable in TIKI tracking.
Multiple resi numbers	The official TIKI tracker instructs users to separate multiple resi numbers with commas.

Tracking Statuses and Meanings

A tracking event describes the latest recorded handling point; it does not necessarily prove that the parcel is physically moving at the instant of lookup.

Status Quick Lookup

Status or lifecycle stage	Meaning and next action
Pre-shipment or label created	Shipment data may exist before physical acceptance. The sender should confirm handover; the recipient should ask the seller for the dispatch date.
Accepted or picked up	A carrier acceptance scan has been recorded. TIKI sorting and transport events should follow.
In transit	The parcel is recorded between handling points. Wait for the next scan unless the seller or TIKI advises an exception.
Out for delivery	The parcel has entered a delivery stage. Keep the phone available and verify the address.
Delivered	A delivery event was recorded. Check the delivery location, household, reception desk, or neighbours before escalating.
Exception, failed delivery, or return	A delivery obstacle or return process is recorded. The sender should contact TIKI or the selling platform promptly because return decisions may be time-sensitive.

Services and Delivery Times

TIKI lists service names and broad positioning, but the supplied official evidence does not establish one universal delivery calendar for every route. Confirm the applicable promise and route-specific estimate through TIKI's rate or service information.

Service Comparison

Service	Best use
Same Day Service	Same-day delivery where the selected route and service conditions support it.
Over Night Service	Delivery to the destination in one day according to TIKI's service description.
Reguler Service	Single shipments with medium weight and size.
Economy Service	Lower-cost shipping where speed is less important.
Trucking Service	Shipments weighing at least 10 kg according to the official description.
International Service	International shipments at an affordable tariff; destination conditions must be checked.

Delivery Time

Service	Published description
Same Day Service	TIKI describes delivery on the same day; route eligibility and cut-off conditions should be confirmed before booking.
Over Night Service	TIKI describes delivery in one day; this is a service description, not a universal money-back guarantee.
Reguler, Economy, Trucking, International	The supplied official page does not state one fixed number of days. Delivery varies by origin, destination, route, handling, weekends, disruptions, and customs where applicable.

Destination Country Delivery Times

Destination	Verified delivery guidance
Indonesia domestic	Use the selected TIKI service and route-specific estimate. The official evidence supports named service descriptions, not a nationwide day range.
International destinations	TIKI lists International Service, but the supplied official evidence does not publish country-by-country ranges, averages, or confirmed last-mile partners. Check the route quote and tracking events.

Common Tracking Problems and Solutions

Problem/status shown	First action
Invalid number	Copy the resi again, remove unintended spaces, and distinguish it from an order or reference number.
No tracking event	Ask the sender whether the parcel was physically handed to TIKI; a label or booking record is not proof of acceptance.
No update for a long period	Compare the last scan with the expected route, then contact the sender or TIKI with the resi and shipment date.
Address problem or failed delivery	Provide the complete street, house number, RT/RW, district, village, postal code, landmark, recipient name, and active phone number.
Delivered but not received	Check the stated delivery location, household, reception desk, neighbours, and local delivery contact; then ask the sender to escalate.
Customs or return status	For international shipments, check required import information and contact the sender or the responsible destination authority.
Loss or damage	Preserve packaging and contents, photograph the condition, retain proof of value, and ask the sender to request the applicable TIKI investigation or claim process.

International Shipping, Customs and Carrier Handoffs

TIKI lists an International Service. The supplied evidence does not identify a fixed overseas partner network or country-specific customs timetable, so an international event should be interpreted from the actual tracking record rather than assumed to represent a TIKI-operated facility abroad.

International Flow

Stage	Customer interpretation and action
Origin acceptance and export processing	The origin operator records acceptance, sorting, and preparation for international dispatch.
Export customs or security	Regulatory checks may occur; arrival at customs does not equal release.
Line-haul and destination handoff	Events may pause between transport legs. A partner scan can indicate electronic pre-advice rather than physical handover.
Import customs and last mile	The destination authority or delivery operator may request documents or payment. The recipient should follow the official local instructions.

Delivery Management and Post-shipment Options

The supplied official pages confirm outlet-location search and describe outlets as places for shipment and package-related services. They do not confirm a universal public menu for interception, rerouting, holds, or guaranteed redelivery.

Option	Confirmed guidance
Find an outlet	Use TIKI's location function or mobile application to identify nearby outlets; verify operating details before visiting.
Address correction	Contact TIKI promptly with the resi and complete corrected address. Success depends on shipment stage and destination handling.

Lost, Damaged, Claims, Insurance and Refunds

A tracking inquiry, a transport investigation, an insurance claim, a postage refund, and a marketplace refund are separate processes. The supplied official pages do not establish filing deadlines or compensation limits, so request the applicable rule from TIKI or the sender for the selected service.

Process	Use and preparation
Tracking inquiry	Use when an event is unclear or delayed; prepare the resi, shipment date, service, and latest scan.
Loss or damage investigation	The sender should contact TIKI or the seller with the resi, photographs, packaging, contents description, and value evidence.
Marketplace refund	The seller or marketplace controls this decision; 17TRACK cannot approve it.

Shipping Restrictions and Special Handling

TIKI publishes a prohibited-items information resource. Senders should consult the current rules before presenting a parcel because prohibited or restricted contents can cause refusal, delay, return, or regulatory action.

Category	Practical implication
Prohibited items	Do not tender items identified by TIKI's current shipping rules as prohibited; refusal or return may follow.
Dangerous, liquid, battery, or special-handling goods	Ask TIKI for acceptance and packaging requirements before booking; ordinary packaging and tracking do not override transport regulations.
Incomplete address	Missing street, RT/RW, district, village, postal code, landmark, recipient name, or active phone can make delivery harder.

Customer Service

Channel	Verified contact and best use
Tracking	Official TIKI tracking page; use for resi status.
Hotline	1500 125, identified by TIKI's customer-service article as a hotline for shipment questions.
Live Chat	Live Chat on the official TIKI website; use for written support and shipment questions.
Official social media	TIKI's official social-media accounts are described as an alternative contact channel; use verified accounts only.
Information to prepare	Prepare the resi, sender and recipient details, shipment date, service, address, latest scan, contents description, and photographs where relevant.

For efficient escalation, start with tracking, then contact TIKI with complete shipment details; the seller or sender should lead loss, damage, and compensation requests where shipment documents are required.

Ecommerce and Business Tracking

Merchants can use the TIKI website or application for individual shipment visibility and can use a multi-carrier platform for normalized monitoring across logistics providers. The supplied official TIKI evidence does not confirm a public API, webhook product, or batch interface.

Option	Provider
Official carrier integration	TIKI
Multi-carrier tracking API	17TRACK

For production use, confirm current authentication, carrier-code mapping, polling limits, event coverage, and commercial terms in the provider's current developer documentation.

FAQ

Basic FAQs

1. How do I track my TIKI package?

Enter the TIKI resi number on the official TIKI tracking page or use 17TRACK to view available shipment events.

2. Where can I find my TIKI tracking number?

Look on the TIKI receipt, shipping label, seller dispatch message, or shipment notification.

3. What does a TIKI tracking number look like?

TIKI calls it a resi number, but the supplied official pages do not publish one universal public format; validate the number in the official tracker.

4. When will the first TIKI tracking event appear?

The first event appears after the relevant booking or acceptance data is recorded; a label alone does not prove physical handover.

5. Why is my TIKI tracking not updating?

The parcel may be between scans, awaiting handover, or affected by routing or operational delay; confirm dispatch with the sender and then contact TIKI.

6. How long does TIKI delivery take?

TIKI describes Same Day and Over Night services, while other delivery timing depends on service and route; check the applicable TIKI estimate.

7. What should I do after a failed TIKI delivery?

Check the address and phone details, review the latest event, and contact TIKI or the sender promptly about the next delivery action.

8. What if TIKI says delivered but I have not received the package?

Check the delivery location, household, reception desk, and neighbours, then ask the sender and TIKI to review the delivery record.

9. How do I report a lost or damaged TIKI shipment?

Preserve packaging, photograph the parcel and contents, retain value evidence, and ask the sender to initiate the applicable TIKI inquiry or claim.

10. How can I contact TIKI?

Use the official tracker, the 1500 125 hotline, website Live Chat, or verified TIKI social-media channels.

Expert FAQs

11. Does TIKI's resi number prove that TIKI has received the parcel?

No. A resi or label record can precede physical acceptance, so look for an acceptance or pickup event.

12. Can one TIKI tracking page search several shipments?

Yes. TIKI's official tracker instructs users to separate multiple resi numbers with commas.

13. Does TIKI publish country-by-country international delivery averages?

The supplied official pages list International Service but do not publish country-by-country averages; use route-specific TIKI information and tracking events.

14. Does arrival at customs mean a TIKI international parcel is cleared?

No. A customs-arrival event indicates processing, not release; the destination authority may still require documents, assessment, or payment.

15. Does TIKI provide a public tracking API?

A current public TIKI tracking API is not established by the supplied official pages; obtain written developer information from TIKI before building a direct integration.

16. Can 17TRACK change a TIKI delivery address?

No. Address changes and delivery decisions belong to TIKI, the sender, or the applicable selling platform.

Tracking API

17TRACK API reference

// Carrier official API:
// Current public official TIKI tracking API not confirmed.

// 17TRACK API: register a shipment for tracking.
POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json

Body:
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]

// Confirm the current TIKI carrier code in 17TRACK documentation
// before sending production requests.