Urban Planet Order Tracking

http://urban-planet.com

Enter a tracking number that can be used for shipment tracking to check the logistics history of your Urban Planet order.

About Urban Planet

Urban Planet is a Canadian fashion retailer selling apparel, footwear and accessories through its official online store and retail-store network. For online-order tracking, the most reliable starting points are the Urban Planet account area, the order confirmation or shipping email, and the carrier tracking number when one has been issued.

Official website: https://urban-planet.com/. Urban Planet is associated with the YM Inc. group of retail brands. A public third-party marketplace or public seller model for Urban Planet online orders is not confirmed, so this guide treats Urban Planet as a retailer-controlled order experience unless an order page or email states otherwise.

Brand Entity & Order Ownership

Entity / order party

Role in the order

Urban Planet

Retailer and official online-store brand for the purchase.

View all details for Urban Planet

What it controls	Order account records, order confirmation, fulfillment handling, returns instructions and customer-service review.
What it cannot control	Every carrier scan after the parcel is in the carrier network, weather, building access, customs processing or third-party payment authorization rules.
Why it matters to tracking	Urban Planet can identify the purchase by order details, but carrier movement usually requires a carrier tracking number.

Buyer account

The signed-in customer record used to review orders and shipping updates.

View all details for buyer account

What it controls	Access to order history, saved contact data and visible order status.
What it cannot control	Carrier acceptance scans, proof of delivery or refund approval.
Why it matters to tracking	It is usually the fastest way to find the order number, shipment record and tracking link.

Seller or merchant

For Urban Planet official-site purchases, the merchant is normally Urban Planet.

View all details for seller or merchant

What it controls	Order processing, item availability review and whether a shipment is created.
What it cannot control	The carrier’s live route, missed delivery attempt or delivery scan timing.
Why it matters to tracking	If no shipment exists yet, the issue is normally order processing rather than carrier tracking.

Fulfillment party

Warehouse, store or logistics partner preparing the parcel.

View all details for fulfillment party

What it controls	Packing, shipment creation, handoff to the carrier and split shipments when items are fulfilled separately.
What it cannot control	Carrier network transit after handoff.
Why it matters to tracking	A shipping label may exist before the first carrier acceptance scan appears.

Carrier or last-mile carrier

Delivery company that scans and transports the parcel.

View all details for carrier or last-mile carrier

What it controls	Acceptance, transit, out-for-delivery, delivery attempt, pickup notice and delivered scans.
What it cannot control	Urban Planet refund approval, exchange eligibility or item replacement.
Why it matters to tracking	17TRACK can display carrier events only when a usable carrier tracking number and carrier data are available.

Payment/refund channel

Payment method and retailer refund process used after return or cancellation review.

View all details for payment and refund channel

What it controls	Payment authorization, settlement and the time it takes a posted refund to appear on the customer’s payment account.
What it cannot control	Whether the return parcel has physically arrived unless the return tracking shows it.
Why it matters to tracking	Return delivery and refund posting are separate statuses.

17TRACK relationship

Independent parcel tracking platform.

View all details for 17TRACK relationship

What it controls	Tracking-number lookup, carrier auto-detection where supported and display of available carrier events.
What it cannot control	Urban Planet orders, addresses, delivery method, returns, refunds, replacements or customer-service decisions.
Why it matters to tracking	17TRACK is useful after you have a carrier tracking number, not as a private Urban Planet account portal.

Quick Answer

To track an Urban Planet order, sign in to your Urban Planet account or open the shipping confirmation email, then look for the shipment link, carrier name and tracking number. If a carrier tracking number is available, you can use it on the carrier website or on 17TRACK.

If there is no tracking number yet, the order may still be processing, the shipping label may not have received a carrier scan, or the order email may not have been sent to the address you are checking. 17TRACK cannot search private Urban Planet order records by email, payment card, invoice, or order number.

Pro Tip: Use Urban Planet for order-level questions such as cancellation, address correction, item issue or refund status. Use the carrier or 17TRACK for parcel-movement events after a carrier tracking number exists.

How to Track Urban Planet Orders

Start with the official Urban Planet account or order email, then use 17TRACK only after you have a carrier tracking number. Check whether the order was split into more than one shipment before assuming an item is missing.

Tracking Path Comparison

Tracking path

Use when

Official account / order history

You placed the order while signed in or can access the account email.

View all details for official account tracking

Identifier needed	Account login and the relevant Urban Planet order.
What you can see	Order status, shipment information when available, and links provided by the store system.
Best next step	Open the order, check each shipment, and copy the carrier tracking number if shown.
Important limitation	Account status may show order processing before the carrier has any scan.

Official order email or SMS

You checked out as a guest or prefer email-based tracking.

View all details for official order email or SMS

Identifier needed	Order confirmation email, shipping confirmation email, or notification sent to the checkout contact.
What you can see	Order number, shipping address summary, tracking link or shipment update if the order has shipped.
Best next step	Search your inbox and spam folders for Urban Planet and open the most recent shipping message.
Important limitation	An order confirmation email is not proof that the carrier has received the parcel.

17TRACK

You have a carrier tracking number and want multi-carrier tracking in one place.

View all details for 17TRACK

Identifier needed	Carrier tracking number, not the Urban Planet order number.
What you can see	Available carrier scans such as accepted, in transit, out for delivery, delivered or exception.
Best next step	Paste the tracking number, confirm the detected carrier if needed, and compare the latest scan with your order email.
Important limitation	17TRACK cannot access private order contents, modify an address or approve a refund.

Carrier website

You know the delivery company or need delivery-specific options.

View all details for carrier website tracking

Identifier needed	Carrier tracking number and sometimes destination postal code for delivery-management tools.
What you can see	Carrier scans, attempted-delivery notes, pickup instructions or proof-of-delivery options if supported.
Best next step	Use the carrier’s official page for delivery instruction, pickup, hold or redelivery options when available.
Important limitation	The carrier usually cannot decide Urban Planet returns, exchanges or refunds.

Guest or gift order route

You do not have the buyer’s Urban Planet account login.

View all details for guest or gift order route

Identifier needed	Shipping email, order link, order number, purchaser email, recipient details or gift information requested by Urban Planet support.
What you can see	Only the information exposed in the email or link unless the purchaser shares more details.
Best next step	Ask the purchaser for the shipping confirmation or contact Urban Planet with non-sensitive order evidence.
Important limitation	Privacy rules may prevent full order disclosure to a recipient who is not the purchaser.

Official tracking workflow: sign in to Urban Planet, open the order list, select the relevant order, review order status or shipment details, find the carrier and tracking number, then verify whether the order has multiple parcels or separate shipment emails.

Order Numbers, Tracking Numbers and Where to Find Them

An Urban Planet order number identifies your purchase with Urban Planet. A carrier tracking number identifies a parcel in the shipping network. 17TRACK needs the carrier tracking number when carrier tracking is available.

Identifier & Tracking Number Guide

Identifier type

Where users find it

Urban Planet order number

Order confirmation email and order details in the Urban Planet account.

View all details for Urban Planet order number

Looks like / example	Use a masked example such as UP-ORDER-#### when writing to support; exact public format is not confirmed.
Who issues it	Urban Planet order system.
Can 17TRACK use it?	No, not for carrier tracking.
What it can and cannot prove	It helps Urban Planet locate the purchase, but it does not prove carrier pickup or delivery.

Shipment or tracking number

Shipping confirmation email, order shipment details, or carrier tracking link.

View all details for shipment or tracking number

Looks like / example	Carrier-specific masked format such as 1Z #### #### #### #### or #### #### ####.
Who issues it	The carrier or shipping-label system used for the parcel.
Can 17TRACK use it?	Yes, when the number belongs to a supported carrier and has usable tracking data.
What it can and cannot prove	It can show parcel scans, but it does not show item contents or refund approval.

Carrier tracking number

Usually embedded in the tracking link from the shipping email.

View all details for carrier tracking number

Looks like / example	Varies by carrier; do not alter spaces or letters when copying.
Who issues it	The delivery carrier or its shipping technology provider.
Can 17TRACK use it?	Usually yes if the carrier is detectable or selected correctly.
What it can and cannot prove	It proves carrier events only to the extent the carrier has scanned and published them.

Return tracking number

Return label, return confirmation email, or carrier receipt when you ship a return.

View all details for return tracking number

Looks like / example	Carrier-specific masked return label number.
Who issues it	The return carrier or label system.
Can 17TRACK use it?	Yes, when it is a carrier tracking number.
What it can and cannot prove	It shows return parcel movement, not whether Urban Planet has approved or posted the refund.

Return authorization or case ID

Return instructions, customer-service email or return portal if provided.

View all details for return authorization or case ID

Looks like / example	Masked example such as RMA-####; exact public format is not confirmed.
Who issues it	Urban Planet or its return service if a return authorization is required.
Can 17TRACK use it?	No, unless it also contains a carrier tracking number.
What it can and cannot prove	It may prove a return request exists, but it does not prove the return parcel is in transit.

Gift or order link

Forwarded order email or link shared by the purchaser.

View all details for gift or order link

Looks like / example	A secure email link rather than a standardized public tracking-number format.
Who issues it	Urban Planet order notification system or the purchaser who forwards it.
Can 17TRACK use it?	No; extract the carrier tracking number if the page or email shows one.
What it can and cannot prove	It may show shipment information, but access can be limited by privacy and link permissions.

Fulfillment, Sellers and Carriers

Urban Planet does not publish a single carrier rule that applies to every order. The carrier can vary by destination, shipping option, item availability and fulfillment location.

Fulfillment & Carrier Relationship

Fulfillment model

Who ships it

Official online warehouse fulfillment

Urban Planet or its fulfillment operation prepares and releases the parcel.

View all details for official online warehouse fulfillment

Typical carriers or delivery network	Carrier varies by order, region, item type and delivery option.
Who updates tracking	The carrier updates parcel scans after acceptance; Urban Planet updates order-level status.
Who handles delivery issues	Carrier handles route events; Urban Planet handles order, item and post-purchase support.
What the customer should check first	Shipping email and order page for carrier name, tracking number and split-shipment details.

Store-assisted or inventory-based fulfillment

A store or internal fulfillment location may support availability and handling when enabled by Urban Planet.

View all details for store-assisted fulfillment

Typical carriers or delivery network	Not publicly fixed; check the shipping email for the actual carrier.
Who updates tracking	Urban Planet updates order status until handoff; carrier updates transit scans afterward.
Who handles delivery issues	Urban Planet support for order problems, carrier for route or pickup issues.
What the customer should check first	Whether all items shipped together or a later shipment email is pending.

Split shipment

More than one parcel may be created when items ship separately.

View all details for split shipment

Typical carriers or delivery network	Each parcel may have its own carrier and tracking number.
Who updates tracking	Each carrier updates its own parcel scans.
Who handles delivery issues	Escalate the missing parcel, not the entire order, with the exact tracking number.
What the customer should check first	Count shipment emails and compare delivered items with the order details.

In-store purchase

A physical retail transaction is normally not a parcel shipment unless a separate delivery service is arranged.

View all details for in-store purchase

Typical carriers or delivery network	Not applicable for ordinary carry-out purchases.
Who updates tracking	No carrier tracking exists unless a parcel service is arranged.
Who handles delivery issues	Store or Urban Planet customer service for receipt, return or product issues.
What the customer should check first	Receipt and store return policy information.

Digital gift card or service-only order

Delivery may be electronic rather than physical.

View all details for digital or service-only order

Typical carriers or delivery network	No parcel carrier if the product is delivered electronically.
Who updates tracking	Urban Planet email or account system, not a carrier scan.
Who handles delivery issues	Urban Planet support if the email was not received or the code does not work.
What the customer should check first	Inbox, spam folder, checkout email and order confirmation.

Tracking Statuses and Meanings

Urban Planet order status, carrier shipment status, return status and refund status are separate. A delivered scan is about the parcel; it is not the same as a completed return or refund.

Status Quick Lookup

Status shown

Lifecycle stage

Pending or order received

Order placed and awaiting processing.

View all details for pending or order received

What it usually means	Urban Planet has recorded the order but may not have packed it yet.
Who is responsible now	Urban Planet order system and payment review.
What happens next	Processing, cancellation, or shipment creation.
What the customer should do	Confirm the email address, payment status and shipping address.

Processing or preparing shipment

Items are being prepared before carrier handoff.

View all details for processing or preparing shipment

What it usually means	A label may not exist yet, or it may exist without a carrier scan.
Who is responsible now	Urban Planet fulfillment operation.
What happens next	Shipping confirmation or an order update.
What the customer should do	Wait for the shipping email and avoid using the order number as a tracking number.

Shipped

A shipment record or label has been created.

View all details for shipped

What it usually means	The parcel is ready for or has entered carrier handling.
Who is responsible now	Fulfillment party until handoff; carrier after acceptance scan.
What happens next	First carrier scan, transit movement or delivery estimate update.
What the customer should do	Open the tracking link and check whether the carrier has scanned the parcel.

In transit

Carrier network movement.

View all details for in transit

What it usually means	The parcel is moving between carrier facilities or waiting for the next scan.
Who is responsible now	Carrier or logistics network.
What happens next	Arrival scan, out-for-delivery scan or delay notice.
What the customer should do	Monitor the latest scan and compare it with the delivery estimate, if shown.

Out for delivery

Last-mile delivery attempt is planned.

View all details for out for delivery

What it usually means	The parcel is with a local courier or delivery route.
Who is responsible now	Last-mile carrier.
What happens next	Delivered, attempted, pickup notice or exception.
What the customer should do	Check building access, delivery instructions and safe delivery location.

Delivered

Carrier reports completed delivery.

View all details for delivered

What it usually means	The carrier marked the parcel delivered to the address, pickup point, mailroom or other delivery location.
Who is responsible now	Carrier for proof of delivery; Urban Planet for order support if the parcel cannot be found.
What happens next	Customer inspection, missing-package investigation or return request if needed.
What the customer should do	Check all delivery locations and gather proof before escalating.

Exception, attempted or address issue

Delivery problem or carrier action required.

View all details for exception or address issue

What it usually means	The carrier could not complete normal delivery because of address, access, customs, weather, damage, or pickup requirement.
Who is responsible now	Carrier for delivery action; Urban Planet if a corrected order or claim review is needed.
What happens next	Redelivery, pickup, return to sender or investigation.
What the customer should do	Follow carrier instructions quickly and save screenshots of the tracking event.

Return in transit

Return parcel is moving back through a carrier.

View all details for return in transit

What it usually means	The return package has a carrier scan or label event.
Who is responsible now	Return carrier until delivery to the return destination.
What happens next	Return delivered, inspection and refund or exchange processing if eligible.
What the customer should do	Keep the drop-off receipt and return tracking number.

Refund pending or refunded

Payment and retailer refund stage.

View all details for refund pending or refunded

What it usually means	Urban Planet or the payment channel is reviewing, approving or posting a refund.
Who is responsible now	Urban Planet and the payment provider, depending on the stage.
What happens next	Refund confirmation or payment-account posting.
What the customer should do	Use Urban Planet support for refund-status questions; do not rely on carrier tracking alone.

Delivery Time and Delay Factors

Use the delivery estimate shown at checkout, in the order email or on the current Urban Planet shipping page. Do not treat a delivery estimate as a guarantee unless Urban Planet explicitly states that it applies to your order and shipping method.

Delivery Time & Delay Factors

Scenario/service

Typical timing source

Standard online delivery

Checkout estimate, shipping confirmation and Urban Planet shipping page.

View all details for standard online delivery

What can delay it	Order volume, payment review, packing queue, carrier pickup timing, weather or local delivery access.
When tracking may update	After the label is scanned by the carrier, then at carrier network events.
Who to contact first	Urban Planet before carrier acceptance; carrier after a clear carrier scan.
Important caveat	Published delivery windows can change and should be checked on the official page for the current order.

Remote or regional delivery

Carrier tracking and region-specific checkout estimate.

View all details for remote or regional delivery

What can delay it	Longer routing, fewer carrier handoffs, weather, pickup-point rules or address validation.
When tracking may update	Less frequently between major hubs or local handoffs.
Who to contact first	Carrier for route scans; Urban Planet for missing shipment or order questions.
Important caveat	Carrier frequency can differ outside major service areas.

Pre-order, backorder or item availability issue

Urban Planet order status and customer-service update.

View all details for item availability delay

What can delay it	Inventory confirmation, substitution not available, cancellation review or split shipment.
When tracking may update	Only after a shipment is created and scanned.
Who to contact first	Urban Planet, because the carrier cannot track a parcel that has not shipped.
Important caveat	Do not assume a tracking problem if the order is still in processing.

Split package

Multiple shipping emails or multiple shipment lines in the order.

View all details for split package timing

What can delay it	Different fulfillment locations, separate carrier pickups or out-of-stock items.
When tracking may update	Each parcel updates independently.
Who to contact first	Urban Planet if an item never receives a shipment line; carrier if one tracking number is delayed.
Important caveat	A delivered parcel may not contain every item in the order.

Holiday or promotion period

Official shipping page, order email and carrier notices.

View all details for holiday or promotion delay

What can delay it	High order volume, carrier capacity, weather and local facility congestion.
When tracking may update	After carrier scan; gaps may appear between acceptance and hub movement.
Who to contact first	Urban Planet for unshipped orders; carrier for parcels with scans.
Important caveat	Seasonal delivery estimates may be different from ordinary estimates.

Customs or cross-border handling

Carrier tracking and customs-related carrier messages when applicable.

View all details for customs or cross-border handling

What can delay it	Customs inspection, duties, incorrect address data or handoff between carriers.
When tracking may update	At export, import, clearance and last-mile handoff events if the carrier publishes them.
Who to contact first	Carrier for customs status; Urban Planet for order paperwork or return questions.
Important caveat	Only rely on cross-border information that appears on your order or carrier record.

Common Problems and Next Steps

Use the latest order email, the Urban Planet order page and the carrier’s last scan together. Escalate to the party that controls the current stage: Urban Planet before handoff, the carrier during delivery, and Urban Planet again for item, return or refund decisions.

Problem & Next Step

Problem shown

Check first

No tracking number

Order status, shipping email and spam folder.

View all details for no tracking number

Likely cause	Order is still processing or shipment email has not been issued.
Immediate action	Wait for shipping confirmation and confirm the checkout email address.
When to escalate	If the order is past the official estimate or Urban Planet asks you to contact support.
Who to contact	Urban Planet support.

Tracking number not working

Copy the number exactly and confirm the carrier.

View all details for tracking number not working

Likely cause	New label has no scan, wrong carrier selected, or an order number was entered instead of a tracking number.
Immediate action	Try the carrier link in the shipping email and then 17TRACK with carrier auto-detection.
When to escalate	If the carrier still shows no data after normal first-scan time for your service.
Who to contact	Urban Planet before first scan; carrier after scan appears.

Order says shipped but no scans

Whether the status is label created or carrier accepted.

View all details for shipped but no scans

Likely cause	Label was created before carrier pickup or first scan is delayed.
Immediate action	Monitor the carrier link and keep the shipping email.
When to escalate	If no scan appears after the reasonable scan window indicated by Urban Planet or the carrier.
Who to contact	Urban Planet if carrier never accepted it.

Package stuck

Latest carrier location, timestamp and whether the estimate changed.

View all details for package stuck

Likely cause	Hub delay, missed scan, weather, route congestion or handoff delay.
Immediate action	Check the carrier page and 17TRACK for the newest event.
When to escalate	If the carrier marks an exception or the parcel is beyond the official estimate.
Who to contact	Carrier for route investigation; Urban Planet for lost-package support.

Delivery attempted

Carrier notice, pickup location and redelivery instructions.

View all details for delivery attempted

Likely cause	No access, signature requirement, closed business or unavailable recipient.
Immediate action	Follow carrier instructions for pickup, redelivery or access update.
When to escalate	If the carrier is returning the parcel or the address is incorrect.
Who to contact	Carrier first; Urban Planet if return to sender occurs.

Address problem

Checkout address, unit number, postal code and carrier notice.

View all details for address problem

Likely cause	Incomplete unit, invalid postal code, inaccessible location or carrier routing issue.
Immediate action	Contact the carrier if it allows address clarification; contact Urban Planet if order correction is needed.
When to escalate	Before the carrier returns the parcel to sender.
Who to contact	Carrier and Urban Planet depending on whether the parcel is already in transit.

Customs hold

Carrier customs message and requested documents or fees.

View all details for customs hold

Likely cause	Import review, duties, missing data or carrier handoff.
Immediate action	Follow carrier customs instructions and keep payment or document receipts.
When to escalate	If the carrier needs merchant paperwork or the parcel is returned.
Who to contact	Carrier first, then Urban Planet for order documentation questions.

Delivered but not received

Delivery location, household, front desk, neighbors, parcel photo and proof of delivery.

View all details for delivered but not received

Likely cause	Safe-place delivery, mailroom drop, neighbor receipt, early delivered scan or delivery error.
Immediate action	Check all possible locations, ask household or building staff, review carrier proof and save screenshots.
When to escalate	If the package is still missing after checking nearby locations and carrier proof.
Who to contact	Carrier for proof of delivery; Urban Planet for missing-package support or claim instructions.

Split shipment missing item

Item list, packing slip and all shipment emails.

View all details for split shipment missing item

Likely cause	Separate package, delayed fulfillment or packing issue.
Immediate action	Track every shipment number and compare delivered contents with order details.
When to escalate	If no remaining shipment exists or the packing slip shows the item should be inside.
Who to contact	Urban Planet support.

Wrong, lost or damaged item

Photos, package condition, packing slip and order details.

View all details for wrong, lost or damaged item

Likely cause	Packing error, carrier damage, theft after delivery or inventory issue.
Immediate action	Keep packaging, take photos and contact Urban Planet with order and tracking details.
When to escalate	As soon as the issue is discovered and within the applicable official return or claim process.
Who to contact	Urban Planet for product resolution; carrier if external damage claim evidence is requested.

Return not updating or refund pending

Return tracking number, carrier drop-off receipt and return confirmation.

View all details for return not updating or refund pending

Likely cause	Carrier has not scanned the return, return has not been inspected, or payment posting is still pending.
Immediate action	Track the return parcel and keep proof of drop-off.
When to escalate	If the return is delivered but no refund update appears after Urban Planet’s stated processing window.
Who to contact	Urban Planet for refund status; carrier for missing return scans.

Returns, Exchanges and Refunds

Return tracking and refund status are different. 17TRACK can help follow a return parcel when you have a carrier tracking number, but only Urban Planet can confirm whether a return is eligible, received, inspected or refunded.

Returns & Refunds

Scenario

Where to start

Return request

Urban Planet returns instructions, order page or customer-service route.

View all details for return request

Who can start it	The purchaser or authorized account holder.
Identifier needed	Order number, email, item details and reason for return.
Return shipping/tracking	Use the return label or carrier receipt if a parcel return is required.
Refund timing dependency	Depends on return delivery, inspection and payment posting.
Important limitation	Eligibility depends on current Urban Planet return policy and item condition.

Exchange

Urban Planet return or customer-service instructions.

View all details for exchange

Who can start it	The purchaser, and sometimes the recipient if Urban Planet can verify the purchase.
Identifier needed	Order number, item SKU or description, size/color requested and proof of purchase.
Return shipping/tracking	Track any return parcel separately from any replacement shipment.
Refund timing dependency	Exchange timing depends on item availability and return receipt.
Important limitation	Do not assume an exchange is reserved until Urban Planet confirms the process.

Cancel order

Urban Planet order support as soon as possible.

View all details for order cancellation

Who can start it	The purchaser or account holder.
Identifier needed	Order number, email and reason for cancellation.
Return shipping/tracking	If the order already shipped, cancellation may become a return instead.
Refund timing dependency	Depends on whether payment was authorized, captured or refunded after shipment.
Important limitation	Address changes and cancellations may not be possible after fulfillment starts.

Return label tracking

Carrier link on the return label or the drop-off receipt.

View all details for return label tracking

Who can start it	Customer who has received return instructions and label.
Identifier needed	Return carrier tracking number.
Return shipping/tracking	Use 17TRACK or the carrier site if it is a standard carrier tracking number.
Refund timing dependency	Refund review usually begins after the return arrives and is processed.
Important limitation	A return scan is not a refund approval.

Gift return

Urban Planet support or the purchaser’s order information.

View all details for gift return

Who can start it	Purchaser is usually best positioned; recipient may need proof of purchase.
Identifier needed	Gift receipt, order number, purchaser email or information requested by Urban Planet.
Return shipping/tracking	Track a return parcel only after a return label or carrier number exists.
Refund timing dependency	Refund destination may depend on the original payment or Urban Planet’s gift-return process.
Important limitation	Privacy rules may limit what Urban Planet can disclose to a non-purchaser.

Customer Service and Escalation

Prepare the order number, tracking number, email or phone used at checkout, shipping address, latest carrier event, photos and packaging evidence before contacting Urban Planet or the carrier.

Customer Service

Channel

Best for

Urban Planet contact page

Order support, returns, product issues and customer-service escalation.

View all details for Urban Planet contact page

Where to access	Urban Planet Contact Us
Information to prepare	Order number, tracking number, account email, shipping address, item names, photos and latest carrier event.
Who should use it	Purchasers and recipients with enough order evidence.
Important limitation	Do not send full payment-card numbers or passwords.

Urban Planet account

Reviewing order history and shipment information.

View all details for Urban Planet account

Where to access	Urban Planet account login
Information to prepare	Account email and order confirmation details.
Who should use it	Customers who checked out while signed in or can access the account email.
Important limitation	Account access does not guarantee that a carrier tracking number has been issued.

Shipping or returns help pages

Checking current policy rules before escalation.

View all details for shipping or returns help pages

Where to access	Urban Planet official shipping and returns pages linked in the website footer or help area.
Information to prepare	Order date, delivery destination, item condition and return reason.
Who should use it	Any customer before asking for exceptions or refund review.
Important limitation	Policy pages can change; rely on the current official page and your order-specific messages.

Carrier customer service

Delivery attempt, pickup, proof of delivery or address-access issue after carrier scan.

View all details for carrier customer service

Where to access	The official carrier website shown in your Urban Planet shipping email or carrier tracking page.
Information to prepare	Carrier tracking number, destination postal code, delivery address, notice number and proof-of-delivery request.
Who should use it	Customers whose parcel has carrier scans or delivery exceptions.
Important limitation	The carrier normally cannot authorize Urban Planet refunds or exchanges.

17TRACK

Independent tracking lookup using a carrier tracking number.

View all details for 17TRACK support boundary

Where to access	17TRACK website, app or API.
Information to prepare	Carrier tracking number and carrier name if auto-detection needs confirmation.
Who should use it	Buyers, support teams and merchants who need parcel status visibility.
Important limitation	17TRACK cannot contact Urban Planet, change delivery, open a return or approve a refund.

Seller, Marketplace and Buyer Responsibility

A public third-party marketplace model for Urban Planet official online orders is not confirmed. The responsibility table below is therefore adapted for a retailer order rather than a marketplace dispute system.

Marketplace Responsibility

Issue

Buyer action

Order has not shipped

Check Urban Planet order status and contact Urban Planet if the order is beyond the official estimate.

View all details for order has not shipped

Platform role	Not confirmed as a marketplace platform for official-site orders.
Seller role	Urban Planet controls official order processing.
Carrier role	No role until a parcel is handed over or scanned.
Evidence to keep	Order confirmation, payment confirmation and screenshots of order status.

Wrong tracking or no carrier data

Confirm whether you copied the carrier number rather than the order number.

View all details for wrong tracking or no carrier data

Platform role	Not applicable as a third-party marketplace dispute unless your order states otherwise.
Seller role	Urban Planet can confirm the correct shipment record.
Carrier role	Carrier can verify its own tracking number after it exists.
Evidence to keep	Shipping email, tracking link and screenshots from 17TRACK or the carrier page.

Item not received

Check proof of delivery, delivery location and all shipment numbers before escalation.

View all details for item not received

Platform role	Not applicable unless a separate marketplace transaction exists.
Seller role	Urban Planet reviews order and missing-package support.
Carrier role	Carrier provides delivery scans and proof-of-delivery information.
Evidence to keep	Tracking history, delivery photo, mailroom notes and communication records.

Item not as expected or damaged

Photograph the item and packaging, then use Urban Planet return or support process.

View all details for item not as expected or damaged

Platform role	Not a confirmed third-party marketplace issue for official-site orders.
Seller role	Urban Planet determines return, exchange or resolution under its policy.
Carrier role	Carrier may be relevant if transit damage evidence is needed.
Evidence to keep	Photos, packing slip, order number and tracking event showing delivery.

Refund after delivery failure

Keep carrier events and Urban Planet case messages until the refund is resolved.

View all details for refund after delivery failure

Platform role	Not applicable as a marketplace refund unless another platform processed the sale.
Seller role	Urban Planet reviews eligibility and refund handling.
Carrier role	Carrier documents delivery failure, return to sender or loss investigation.
Evidence to keep	Return-to-sender scan, exception scan, case ID and refund confirmation.

Brand App, Notifications and Delivery Options

A current public Urban Planet order-tracking app feature is not confirmed. Customers should rely on account pages, order emails and carrier delivery tools shown for the actual shipment.

App, Notifications and Delivery Options

Feature

Use case

Order confirmation email

Confirm that Urban Planet received the order.

View all details for order confirmation email

Where to enable	Use a correct email address at checkout or in the account.
When it appears	After order placement if the email is sent successfully.
What it can change	It helps identify the purchase; it does not move the parcel.
Limitations	It may not include carrier tracking until the shipment is created.

Shipping confirmation email

Find the carrier tracking link for a shipped parcel.

View all details for shipping confirmation email

Where to enable	Use the checkout email or account email associated with the order.
When it appears	After Urban Planet creates or releases shipment information.
What it can change	It gives you the link needed for carrier tracking or 17TRACK lookup.
Limitations	The first carrier scan may appear later than the email.

Urban Planet account

Review order records from the official store.

View all details for Urban Planet account feature

Where to enable	Create or sign in to the Urban Planet account.
When it appears	When the order is associated with the account and data is available.
What it can change	It centralizes order access and may show shipment records.
Limitations	Guest orders may not automatically appear unless linked by the store system.

Carrier delivery management

Delivery instructions, pickup, redelivery or proof requests when the carrier supports them.

View all details for carrier delivery management

Where to enable	On the official carrier website linked from the tracking record.
When it appears	After the parcel is in the carrier network and the carrier provides options.
What it can change	It may allow delivery instruction, hold, pickup or redelivery depending on carrier policy.
Limitations	Carrier tools cannot change Urban Planet refund or return eligibility.

Business, Seller or Developer API

Current public official Urban Planet order tracking API documentation is not confirmed. Businesses that need parcel visibility can use 17TRACK API with carrier tracking numbers after those numbers are generated by the shipping process.

Developer/API Comparison

Option

Primary use

Urban Planet public order API

Current public official order tracking API not confirmed.

View all details for Urban Planet public order API

Provider	Urban Planet, if such access is provided privately.
Order/tracking coverage	Not publicly documented for general developers.
Authentication/access	Not publicly confirmed.
Webhook/batch capability	Not publicly confirmed.
Current documentation	No public official developer documentation confirmed for order tracking.
Important limitation	Do not build integrations by scraping private customer account pages.

17TRACK Tracking API

View all details for 17TRACK Tracking API

Provider	17TRACK.
Order/tracking coverage	Carrier tracking events, not Urban Planet private order contents.
Authentication/access	17token header with an API key.
Webhook/batch capability	See current 17TRACK API documentation for supported features and limits.
Current documentation	17TRACK API documentation
Important limitation	Requires carrier tracking numbers; Urban Planet order numbers are not carrier tracking numbers.

FAQ

Basic FAQs

1. How do I track my Urban Planet order?

Sign in to your Urban Planet account or open the shipping confirmation email, then use the available carrier tracking number with the carrier website or 17TRACK.

2. Where do I find my Urban Planet tracking number?

Look in the Urban Planet shipping confirmation email, the order details page, or the carrier tracking link included with the shipment update.

3. Can I track an Urban Planet order with only the order number?

Usually no on 17TRACK, because an Urban Planet order number identifies the purchase rather than the parcel; use it with Urban Planet support or account pages to find the carrier tracking number.

4. What should I do if my Urban Planet order has no tracking number?

Check whether the order is still processing and search your inbox for a separate shipping email; if the official delivery estimate has passed, contact Urban Planet with your order details.

5. Why is my Urban Planet tracking number not updating?

The carrier may not have scanned the parcel yet, the number may be copied incorrectly, or the wrong carrier may be selected; confirm the carrier link in the shipping email and try again later.

6. How long does Urban Planet delivery take?

Use the current delivery estimate shown at checkout, in the order email or on the Urban Planet shipping page, because timing can vary by destination, shipping option and carrier conditions.

7. What should I do if Urban Planet tracking says delivered but I did not receive it?

Check the delivery location, mailbox, front desk, neighbors, household members and carrier proof of delivery first, then contact the carrier and Urban Planet with screenshots if the parcel is still missing.

8. Can 17TRACK show my Urban Planet return tracking?

Yes, if your return label has a carrier tracking number supported by 17TRACK; 17TRACK cannot confirm whether Urban Planet has approved or posted the refund.

9. Where can I check my Urban Planet refund status?

Check Urban Planet return or customer-service updates and your payment account, because refund status is controlled by Urban Planet and the payment channel rather than the carrier.

10. How do I contact Urban Planet about an order?

Use the official Urban Planet contact page or account route and prepare your order number, tracking number, checkout email, shipping address, photos and the latest carrier event.

Expert FAQs

11. Does Urban Planet use third-party marketplace sellers?

A public third-party marketplace model for Urban Planet official online orders is not confirmed, so order processing and post-purchase support should normally start with Urban Planet unless your order page states a different seller.

12. Can one Urban Planet order have more than one tracking number?

Yes, an order can be split when items ship separately, so compare all shipment emails and track each carrier number before reporting a missing item.

13. Is a shipped Urban Planet status the same as carrier acceptance?

No, shipped can mean a shipment record or label exists, while carrier acceptance requires the carrier to scan or receive the parcel.

14. Can a gift recipient track an Urban Planet package without the purchaser account?

Only if the recipient has the shipping email, tracking link or information Urban Planet can verify; privacy rules may prevent full order disclosure to someone who is not the purchaser.

15. Does Urban Planet provide a public developer API for order tracking?

Current public official Urban Planet order tracking API documentation is not confirmed; businesses should use 17TRACK API for carrier tracking numbers rather than Urban Planet order numbers.

Tracking API

POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json

Body:
[
  {
    "number": "TRACKING_NUMBER"
  }
]

Note:
Use the carrier tracking number from the Urban Planet shipping email or carrier link.
Do not send an Urban Planet order number, invoice number, payment ID or return case ID
unless it is also a valid carrier tracking number.

Sources & References

Urban Planet official website. Urban Planet
Urban Planet account login. Urban Planet
Urban Planet Shipping & Delivery. Urban Planet
Urban Planet Returns & Exchanges. Urban Planet
Urban Planet Contact Us. Urban Planet
YM Inc. official website. YM Inc.
17TRACK API documentation. 17TRACK

17TRACK is an independent tracking platform and is not affiliated with Urban Planet.

An order tracking app built for Shopify sellers, keeping track of packages.

4.9/5Get started →

Tracking API makes auto track & trace and webhook push a breeze.

3500+ Carrier partnersStart a free trial →

Get real-time notifications on delivery updates.

260,000 InstallsDownload now →

17TRACK Order Tracking

AI-Powered Branded Order Tracking for DTC