Tricot Order Tracking
https://www.tricot.clEnter a tracking number that can be used for shipment tracking to check the logistics history of your Tricot order.
About Tricot
Tricot is a Chilean fashion retail brand and online store. Its official website is https://www.tricot.cl. Orders placed through Tricot should be managed through the order account, order communication, or customer-service route provided by Tricot. Publicly confirmed information in the supplied official domain does not establish that Tricot is a multi-seller marketplace, offers a public developer API, or publishes a single carrier list for every order.
Brand Entity & Order Ownership
| Entity or order party | Role in the order | ||||||
|---|---|---|---|---|---|---|---|
| Tricot | Retailer and order-system owner for purchases made through its official store. | ||||||
View all details for Tricot
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| Buyer account | Provides access to the buyer's order history and order communications. | ||||||
View all details for buyer account
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| Fulfillment party | Prepares, hands over, or dispatches the merchandise. | ||||||
| Carrier or last-mile carrier | Scans and transports the parcel and records delivery events. | ||||||
| Payment or refund channel | Processes the payment reversal after the retailer authorizes it. | ||||||
| 17TRACK | Independent platform that displays available carrier events; it cannot modify a Tricot order. | ||||||
Quick Answer
To track a Tricot order, sign in to the official website if an account is available, open the relevant order, and look for its shipment or delivery information. Check the order confirmation and dispatch messages as well.
Use 17TRACK only with the carrier tracking number, not the Tricot order number. If no tracking number is available, ask Tricot through the official order or customer-service route whether the order has been dispatched and whether a carrier number has been issued.
How to Track Tricot Orders
The official Tricot route is the source of order-level information. A carrier website or 17TRACK becomes useful after Tricot or its logistics partner provides a carrier tracking number.
Tracking Path Comparison
| Tracking path | Use when | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Official account or order page | You need order, payment, fulfilment, or shipment details. | ||||||||
View all details for official account or order page
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| Order email or SMS | You cannot access the account or need the original dispatch message. | ||||||||
View all details for order email or SMS
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| 17TRACK | A carrier tracking number is available. | ||||||||
View all details for 17TRACK
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| Carrier website | The carrier name and number are known. | ||||||||
| Tricot customer service | The order is missing, delayed, disputed, or requires a commercial decision. | ||||||||
Order Numbers, Tracking Numbers and Where to Find Them
A Tricot order number identifies the purchase in the retailer's system. A tracking number identifies a shipment in a carrier network. One cannot normally be substituted for the other.
Identifier & Tracking Number Guide
| Identifier type | Where users find it | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Tricot order number | Order confirmation, account order history, or customer-service communication. | ||||||||
View all details for Tricot order number
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| Carrier tracking number | Dispatch email, order details, shipping label, or carrier notice. | ||||||||
View all details for carrier tracking number
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| Return tracking number | Return label, drop-off receipt, or carrier receipt. | ||||||||
View all details for return tracking number
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| Seller reference or marketplace ID | Only applicable if the purchase was made through a separate seller or platform. | ||||||||
| Gift or guest order link | The purchaser's message or the retailer's order communication, when provided. | ||||||||
Fulfillment, Sellers and Carriers
For a standard Tricot purchase, Tricot or its contracted fulfilment and delivery partners may handle different stages. The exact carrier can vary by destination, stock location, delivery option, and the shipment record shown in the order.
Fulfillment & Carrier Relationship
| Fulfillment model | Who ships it | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Tricot online order | Tricot or a fulfilment partner selected for the order. | ||||||||
View all details for Tricot online order
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| Store or warehouse dispatch | The Tricot location or warehouse assigned to the order. | ||||||||
| Third-party seller | Not confirmed as a general Tricot marketplace model; verify the seller named in the order. | ||||||||
| Split shipment | Each parcel may have its own carrier number and event history. | ||||||||
| Digital product or service | Not applicable to a physical fashion shipment; no carrier scan is expected. | ||||||||
Tracking Statuses and Meanings
Status Quick Lookup
| Status shown | Lifecycle stage | ||||||
|---|---|---|---|---|---|---|---|
| Pending or processing | Order received or being prepared. | ||||||
View all details for pending or processing
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| Shipped | Tricot indicates dispatch; carrier scans may be pending. | ||||||
View all details for shipped
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| In transit | Carrier movement between facilities or delivery stages. | ||||||
| Out for delivery | The carrier reports a delivery run; timing is not guaranteed. | ||||||
| Delivered | A delivery event was recorded; it is not a refund approval. | ||||||
| Exception or attempted delivery | An address, access, weather, operational, or recipient issue needs attention. | ||||||
| Return in transit | The parcel is moving back; refund handling is separate. | ||||||
| Refund pending | A financial process is incomplete; tracking cannot determine approval or posting. | ||||||
Delivery Time and Delay Factors
Do not treat a general estimate as a guarantee. The applicable date or estimate should come from the Tricot order, delivery option, or current carrier event.
Delivery Time & Delay Factors
| Scenario or service | Timing source | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Standard online delivery | The estimate shown during checkout or in the order record. | ||||||||
View all details for standard online delivery
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| Pre-order or unavailable stock | The product and order information supplied by Tricot. | ||||||||
| Split shipment | Each shipment's own estimate and scans. | ||||||||
| Cross-border shipment | Not assumed for a domestic Tricot order; customs and handoff can add uncertainty where applicable. | ||||||||
| Pickup or store collection | Only applicable if the order explicitly offers and confirms that option. | ||||||||
Common Problems and Next Steps
Problem & Next Step
| Problem shown | Check first | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| No tracking number | Order page, dispatch email, spam folder, and whether the order is still processing. | ||||||||
View all details for no tracking number
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| Tracking number not working | Digits, spaces, carrier selection, and whether the parcel has received its first scan. | ||||||||
| Shipped but no scans | Dispatch time and carrier acceptance; request confirmation from Tricot. | ||||||||
| Package stuck or delayed | Latest event, location, promised estimate, and any exception message. | ||||||||
| Delivery attempted or address problem | Carrier instructions and the address saved on the order. | ||||||||
| Customs hold | Only relevant where the shipment crosses a border; check the carrier or customs request. | ||||||||
| Delivered but not received | Delivery location, household members, reception desk, neighbours, photo, and proof of delivery. | ||||||||
| Split shipment missing an item | Every shipment line and every tracking number in the order. | ||||||||
| Wrong, lost, or damaged item | Photographs, packaging, invoice, order record, and the retailer's claim route. | ||||||||
| Return not updating or refund pending | Return receipt, return number, return tracking, and refund case information. | ||||||||
For “delivered but not received,” first check the delivery location, household or building reception, and neighbours. Then review the carrier's proof of delivery and contact the carrier and Tricot through official channels. A delivery scan does not by itself guarantee a refund.
Returns, Exchanges and Refunds
Return tracking and refund status are separate. 17TRACK may show movement of a return parcel, but only Tricot can confirm whether a return is accepted and whether a refund has been authorized.
Returns & Refunds
| Scenario | Where to start | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Return or exchange request | The Tricot order, returns area, or official customer-service route. | ||||||||||
View all details for return or exchange request
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| Return parcel in transit | Carrier tracking using the return number. | ||||||||||
| Refund status | Tricot's order or support channel and, after authorization, the payment provider. | ||||||||||
| Gift return | The purchaser or the recipient should use the route Tricot makes available for that order. | ||||||||||
| Cross-border return | Not assumed for Tricot's standard domestic order; confirm destination, label, and customs instructions with Tricot. | ||||||||||
Customer Service and Escalation
Customer Service
| Channel | Best for |
|---|---|
| Tricot order details | Order status, shipment information, cancellation or return options shown for that purchase. |
| Official Tricot website | Finding the currently published help and contact route. |
| Carrier support | A carrier scan, attempted delivery, address instruction, or proof-of-delivery question. |
| 17TRACK | Reading supported carrier events after a tracking number is available. |
Prepare the order number, tracking number, account email or phone, delivery address, latest event, photographs, invoice, return label, and refund case information where relevant. Do not publish private order details in a public tracking query.
App, Notifications and Delivery Options
A current Tricot app, map-tracking feature, locker service, pickup-point option, or delivery-instruction feature was not confirmed from the supplied official website. Use only options displayed in the specific Tricot order or official communication.
App, Notifications and Delivery Options
| Feature | Current handling |
|---|---|
| Email or SMS notice | Use it when Tricot sends an order or dispatch message; availability depends on the order information. |
| App notification | Not publicly confirmed for this page; do not assume an app alert exists. |
| Map, share, locker, or reschedule | Only use when explicitly offered by the responsible carrier or Tricot order. |
Seller, Marketplace and Buyer Responsibility
Tricot is treated here as a retailer rather than a confirmed open marketplace. The table below explains the boundary that applies if an order communication identifies a separate seller or fulfilment party.
Marketplace Responsibility
| Issue | Buyer action |
|---|---|
| Seller has not shipped | Check the order promise and contact the named seller or Tricot order support. |
| Wrong tracking | Keep the message and request a corrected carrier number from the responsible seller or retailer. |
| Item not received | Check carrier proof, then open the applicable retailer or seller case. |
| Item not as described or damaged | Keep photos, packaging, invoice, and the original listing or order record. |
| Return or refund dispute | Use the official case route; 17TRACK cannot decide the dispute. |
Business, Seller or Developer API
A current public official Tricot order, seller, shipping, webhook, or developer API was not confirmed from the supplied official website. The 17TRACK API can be used for carrier tracking integration when the merchant has permission and a carrier tracking number.
Developer/API Comparison
| Option | Current status | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Tricot official API | Current public official order tracking API not confirmed. | ||||||||
View all details for Tricot official API
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| 17TRACK API | Carrier tracking registration through the documented 17TRACK endpoint. | ||||||||
View all details for 17TRACK API
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FAQ
Basic FAQs
Sign in to the Tricot website, open the order details, and use the available shipment information with the carrier or 17TRACK when a carrier tracking number is available.
Check the dispatch message and the shipment area of your Tricot order; if it is absent, ask Tricot whether the parcel has been dispatched and numbered.
Usually not, because an order number identifies the purchase while 17TRACK needs a carrier tracking number.
Review the order status first, then contact Tricot through its official order or support route to confirm dispatch and request the carrier number if one exists.
A label may exist before the first carrier scan, or movement may be between scan points; compare the latest event with the order estimate and ask Tricot or the carrier if it remains inactive.
Use the estimate shown for your specific order or delivery option because a single public time does not apply to every Tricot shipment.
Check the delivery location, household, reception, and neighbours, review proof of delivery, and then contact the carrier and Tricot without assuming that a refund is automatic.
Yes, when the return has a carrier tracking number supported by 17TRACK; that shows transport and does not confirm return acceptance.
No, because refund approval and payment posting are retailer and payment-channel processes rather than carrier tracking events.
Use the contact or help route currently published on the official Tricot website or available inside the order record, and include your order reference and latest shipment event.
Expert FAQs
No such general marketplace model is confirmed here; inspect the order for a separately named seller or fulfilment party before assigning responsibility.
Yes, a retailer may split an order into shipments, so compare every shipment line and tracking number shown in the order record.
No, it may indicate dispatch preparation or handover while the carrier acceptance scan is still pending.
Only if the purchaser or Tricot provides an appropriate tracking link or carrier number; private order details may remain available only to the purchaser or account holder.
A guest should use the order email, supplied order link, or official support route and provide the purchase details requested for verification.
It may identify a supported carrier from a usable tracking number, but carrier identification does not grant access to Tricot's private order or refund records.
A current public official Tricot tracking API was not confirmed; merchants should ask Tricot about private integrations and use 17TRACK only for carrier-number tracking under its documentation.
The carrier handles transport evidence and delivery scans, while Tricot handles the retail order and applicable remedy; preserve both records before escalating.
Tracking API
POST https://api.17track.net/track/v2.4/register
17token: YourKey
Content-Type: application/json
[
{
"number": "TRACKING_NUMBER"
}
]
Use a carrier tracking number, not a Tricot order number,
payment reference, invoice number, or internal order ID.
Sources & References
- Tricot — Official website. Tricot
- Tricot — Official order and customer-service entry. Tricot
- Tricot — Official shopping and delivery information entry. Tricot
- Tricot — Official returns and refunds information entry. Tricot
- 17TRACK API Documentation. 17TRACK
17TRACK is an independent tracking platform and is not affiliated with Tricot.
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