Track123 Order Tracking

https://www.track123.com/

Enter a tracking number that can be used for shipment tracking to check the logistics history of your Track123 order.

About Track123

Track123 is an ecommerce order tracking and shipment visibility platform used by online merchants, including Shopify merchants, to create branded tracking experiences, shipment notifications, and buyer-facing order lookup pages. It is not normally the seller of the goods, the payment processor, or the parcel carrier.

Track123 entity facts

Field	Confirmed information
Official name	Track123
Official website	https://www.track123.com/
Brand type	Ecommerce shipment tracking software and branded tracking-page provider.
Primary users	Merchants, ecommerce operators, and shoppers tracking orders through a merchant page powered by Track123.
Marketplace or seller model	Track123 is not a marketplace seller model; the merchant that accepted the order remains the order owner.

Brand Entity & Order Ownership

Entity / order party

Role in the order

Track123

Provides tracking-page and shipment visibility software for merchants.

View all details for Track123

What it controls	Tracking-page display, shipment data presentation, notifications configured by merchants, and integrations offered through its platform.
What it cannot control	The merchant’s inventory, order approval, address changes, carrier delivery, refund approval, or return acceptance.
Why it matters to tracking	A page powered by Track123 can show available shipment events, but order authority stays with the store where the purchase was made.

Buyer account

Stores the purchaser’s order history with the merchant or marketplace.

View all details for buyer account

What it controls	Access to order confirmation, shipping address on file, order number, and merchant support history.
What it cannot control	Carrier scans or shipment handoff after the parcel is given to a carrier.
Why it matters to tracking	The buyer account is usually the first place to confirm whether the order has actually shipped and whether a tracking number exists.

Seller or merchant

Accepts the order and is usually responsible for fulfillment, support, returns, and refunds.

View all details for seller or merchant

What it controls	Order confirmation, item availability, packing, selecting a shipping option, sending tracking, and deciding refund or return eligibility under its policy.
What it cannot control	Every carrier scan, weather delay, customs inspection, or final delivery action.
Why it matters to tracking	If there is no tracking number or the wrong item was sent, the merchant is usually the first accountable party.

Fulfillment party

Warehouse, dropshipper, fulfillment provider, or store location that prepares the parcel.

View all details for fulfillment party

What it controls	Packing, label creation, handoff scheduling, and sometimes shipment split decisions.
What it cannot control	Refund decisions or carrier network delays after acceptance.
Why it matters to tracking	A label can be created before the carrier physically receives the package, which explains “shipped” with no scans.

Carrier or last-mile carrier

Transports the parcel and publishes logistics scans when available.

View all details for carrier or last-mile carrier

What it controls	Acceptance scans, transit events, delivery attempts, proof of delivery, pickup availability, and return-to-sender scans.
What it cannot control	Merchant refund approval, replacement shipment creation, or order cancellation.
Why it matters to tracking	17TRACK and Track123-powered pages depend on carrier events when a carrier tracking number is available.

Payment/refund channel

Processes the buyer’s payment and refund settlement after merchant approval.

View all details for payment or refund channel

What it controls	Payment authorization, refund posting, and transaction record after the merchant or platform initiates a refund.
What it cannot control	Whether a parcel is delivered or whether a return qualifies under the merchant policy.
Why it matters to tracking	A delivered or returned scan is evidence, not the same as refund approval or payment settlement.

17TRACK relationship

Independent tracking platform that can display available carrier tracking events.

View all details for 17TRACK relationship

What it controls	Tracking lookup and API registration for supported carrier tracking numbers.
What it cannot control	Private order details, seller communication, address edits, returns, refunds, or carrier delivery operations.
Why it matters to tracking	Use 17TRACK after you have a carrier tracking number, not only a store order number.

Quick Answer

If you see Track123 on an order tracking page, it usually means the merchant is using Track123 software to display shipment updates. To track the package, use the store’s order page or order email first, then copy the carrier tracking number into 17TRACK when a carrier tracking number is available.

Question	Direct answer
How do I track it?	Open the merchant’s order tracking link, order details page, or shipping email. If it shows a carrier tracking number, you can also check it on 17TRACK.
Where is the tracking number?	Look in the shipping confirmation email, the merchant account order page, or the tracking page powered by Track123.
What if there is no tracking?	The merchant may not have shipped yet, a label may have been created without carrier acceptance, or the shipment may use an untracked method.
Who should I contact?	Contact the store that sold the item for order, refund, address, or missing-item issues; contact the carrier for delivery attempts or proof of delivery; use 17TRACK for carrier-event lookup only.

Pro Tip: 17TRACK can help identify and track many carrier tracking numbers, but it cannot view private merchant order records, modify addresses, start refunds, or contact the seller for you.

How to Track Track123 Orders

Because Track123 is a tracking technology provider, the correct path depends on where you bought the item. Start with the merchant that sold the product, then use the tracking number on 17TRACK or the carrier site when available.

Tracking Path Comparison

Tracking path

Use when

Official merchant account / order page

You bought from a store and can sign in or open the order details.

View all details for merchant account tracking

Identifier needed	Merchant login, order number, email address, or order lookup information requested by the store.
What you can see	Order status, shipment status, tracking link, split shipments, and merchant support options when provided.
Best next step	Open the order list, select the order, view shipment or order status, and copy the carrier tracking number.
Important limitation	The merchant page can show “shipped” before the carrier has the first acceptance scan.

Official order email or SMS

You received a shipping confirmation, delivery alert, or tracking link.

View all details for order email or SMS

Identifier needed	Tracking link, order number, and carrier tracking number if included.
What you can see	Merchant message, shipment link, estimated delivery if the merchant or carrier provides one.
Best next step	Open the link and verify the sender domain before entering personal information.
Important limitation	Emails can be forwarded to gift recipients, but refunds and address changes usually require the purchaser or merchant account holder.

17TRACK

You have a carrier tracking number and want independent carrier-event lookup.

View all details for 17TRACK tracking

Identifier needed	Carrier tracking number, not only a merchant order number.
What you can see	Available carrier scans, carrier detection results, and shipment progress events where supported.
Best next step	Paste the tracking number exactly as shown and compare the latest event with the merchant page.
Important limitation	17TRACK cannot access private store records or approve refunds.

Carrier website

You know the carrier name or need proof of delivery, pickup, redelivery, or delivery instructions.

View all details for carrier website tracking

Identifier needed	Carrier tracking number and sometimes destination postal code or recipient information.
What you can see	Carrier scans, delivery attempts, pickup location, proof of delivery, and exception notices when available.
Best next step	Use carrier tools for delivery attempt, pickup, or proof-of-delivery issues.
Important limitation	The carrier normally cannot approve merchant refunds or replacements.

Seller or marketplace message center

A third-party seller controls shipment or support on the marketplace where you purchased.

View all details for seller message center tracking

Identifier needed	Marketplace order ID, seller name, and tracking number if provided.
What you can see	Seller shipment confirmation, promised handling information, and dispute or support route.
Best next step	Ask for the carrier tracking number and shipment handoff proof.
Important limitation	Marketplace deadlines and dispute rules depend on the marketplace, not Track123.

Guest or gift order route

You do not own the buyer account or checked out without creating one.

View all details for guest or gift tracking

Identifier needed	Order email, tracking link, recipient information, or information requested by the merchant’s lookup form.
What you can see	Only the information made available by the merchant or carrier; private billing details may be unavailable.
Best next step	Ask the purchaser or merchant for the official tracking link or carrier tracking number.
Important limitation	Gift recipients may track delivery but usually cannot change payment, refund, or account details.

Official account tracking steps: sign in to the store where you purchased, open the order list, select the order, view shipment or order status, find the carrier and tracking number, then check whether the order was split into multiple packages.

Order Numbers, Tracking Numbers and Where to Find Them

A merchant order number identifies the purchase with the store. A carrier tracking number identifies a parcel in a carrier network. 17TRACK uses carrier tracking numbers; it cannot normally track a store order number alone.

Identifier & Tracking Number Guide

Identifier type

Where users find it

Brand order number

Order confirmation email, merchant account, marketplace order page, or receipt.

View all details for brand order number

Looks like / example	Example only: ORDER-##### or store-specific formats.
Who issues it	The merchant or marketplace order system.
Can 17TRACK use it?	Usually no; first find the carrier tracking number.
What it can and cannot prove	It proves an order record exists with the merchant, but it does not prove carrier acceptance.

Shipment or tracking number

Shipping confirmation email, tracking page powered by Track123, or order shipment details.

View all details for shipment or tracking number

Looks like / example	Example only: YT###########, 1Z##########, or another carrier-specific format.
Who issues it	The carrier, shipping label provider, merchant, or fulfillment system.
Can 17TRACK use it?	Yes, when it is a supported carrier tracking number.
What it can and cannot prove	It can show parcel events when scanned; it does not prove refund eligibility.

Carrier tracking number

Carrier link, shipping label, order tracking page, or merchant support reply.

View all details for carrier tracking number

Looks like / example	Format varies by carrier and country; do not assume a single Track123 format.
Who issues it	The logistics carrier or shipping platform connected to the merchant.
Can 17TRACK use it?	Yes, if the carrier is supported and the number is valid.
What it can and cannot prove	It is the best identifier for physical movement, but it does not show private order contents.

Internal delivery ID

Only appears if a specific merchant or delivery network uses an internal ID.

View all details for internal delivery ID

Looks like / example	Merchant-specific; no universal Track123 internal delivery ID is confirmed for shoppers.
Who issues it	The merchant, marketplace, or delivery network if used.
Can 17TRACK use it?	Only if it is also recognized as a carrier tracking number; otherwise usually no.
What it can and cannot prove	It may identify a shipment inside a merchant system but may not be trackable externally.

Return tracking number

Return label, return center email, carrier receipt, or marketplace return case.

View all details for return tracking number

Looks like / example	Carrier-specific tracking number printed on the return label or receipt.
Who issues it	The return carrier, merchant return system, or marketplace return center.
Can 17TRACK use it?	Yes, if it is a supported carrier tracking number.
What it can and cannot prove	It can prove return movement or delivery to a returns address; it does not prove refund approval.

Return authorization / RMA

Merchant return portal, return approval email, or support case.

View all details for return authorization or RMA

Looks like / example	Example only: RMA-##### or return-case-specific reference.
Who issues it	The merchant or marketplace returns system.
Can 17TRACK use it?	No, unless it is also a carrier tracking number, which is uncommon.
What it can and cannot prove	It identifies a return request; it does not by itself show parcel movement.

Gift or order link

Forwarded tracking email, gift tracking link, or message from the purchaser.

View all details for gift or order link

Looks like / example	A store or Track123-powered URL rather than a carrier number.
Who issues it	The merchant’s ecommerce system or tracking-page provider.
Can 17TRACK use it?	No; extract the carrier tracking number from the page if one is shown.
What it can and cannot prove	It may let a recipient view shipment progress, but it may not grant access to billing or refunds.

Seller reference or marketplace order ID

Marketplace order details, seller message center, invoice, or support case.

View all details for seller reference or marketplace order ID

Looks like / example	Marketplace-specific; do not treat it as a universal carrier format.
Who issues it	The marketplace or third-party seller system.
Can 17TRACK use it?	Usually no; request the carrier tracking number from the seller.
What it can and cannot prove	It identifies the transaction with the marketplace or seller, not necessarily carrier custody.

Fulfillment, Sellers and Carriers

Track123 can display tracking for many merchant shipping setups, but it does not determine who ships your order. The shipping model depends on the store, marketplace, seller, item type, region, and delivery option.

Fulfillment & Carrier Relationship

Fulfillment model

Who ships it

Merchant warehouse shipment

The store or its fulfillment warehouse prepares and hands the parcel to a carrier.

View all details for merchant warehouse shipment

Typical carriers or delivery network	Carrier varies by order, region, seller, item type and delivery option.
Who updates tracking	Carrier scans and merchant system updates; Track123 may display the integrated result.
Who handles delivery issues	Carrier for delivery attempts; merchant for missing items, replacements, and refunds.
What the customer should check first	Order details and whether a label exists but carrier pickup has not happened yet.

Third-party seller shipment

The seller or seller’s fulfillment partner selects the carrier and dispatches the order.

View all details for third-party seller shipment

Typical carriers or delivery network	Varies by seller and marketplace policy; no universal Track123 carrier list applies.
Who updates tracking	The seller provides tracking; the carrier updates scans after acceptance.
Who handles delivery issues	Seller first for no shipment or wrong tracking; marketplace if seller support fails under marketplace rules.
What the customer should check first	Seller name, promised handling time, carrier number, and marketplace dispute window.

Cross-border shipment

Merchant, export carrier, customs broker, line-haul provider, and last-mile carrier may all participate.

View all details for cross-border shipment

Typical carriers or delivery network	Carrier varies by route; one number may later hand off to a destination-country carrier.
Who updates tracking	Origin carrier, transit network, customs events if shared, and final-mile carrier.
Who handles delivery issues	Carrier for customs or delivery scans; merchant for commercial documents, replacement, or refund requests.
What the customer should check first	Latest scan location, customs status, handoff carrier, and whether a local tracking number appears.

Store pickup or pickup point

Merchant, pickup location, or carrier pickup network holds the package for collection.

View all details for pickup model

Typical carriers or delivery network	Varies by merchant and region; some pickup orders may not have normal home-delivery scans.
Who updates tracking	Merchant or carrier updates pickup-ready and collected events if integrated.
Who handles delivery issues	Pickup location for collection instructions; merchant for order or refund issues.
What the customer should check first	Pickup confirmation, required ID, hold deadline, and collection address.

Digital goods or services

No parcel carrier is involved unless a physical item is also shipped.

View all details for digital goods or services

Typical carriers or delivery network	Not applicable for pure digital fulfillment.
Who updates tracking	The merchant’s order system, not a parcel carrier.
Who handles delivery issues	Merchant support handles access, license, download, or service activation issues.
What the customer should check first	Email inbox, account access page, spam folder, and merchant support instructions.

Tracking Statuses and Meanings

Order status, shipment status, carrier scan status, return status, and refund status are different. Use the latest event and the responsible party to decide what to do next.

Status Quick Lookup

Status shown

Lifecycle stage

Pending / order placed

Order confirmation before shipment.

View all details for pending status

What it usually means	The merchant accepted or is reviewing the order; a parcel may not exist yet.
Who is responsible now	Merchant or seller.
What happens next	Payment review, inventory allocation, packing, or cancellation if the merchant cannot fulfill.
What the customer should do	Check order confirmation and merchant account; wait for shipping confirmation unless the store’s promised handling time has passed.

Processing / preparing shipment

Fulfillment and packing.

View all details for processing status

What it usually means	The order is being packed or a shipping label is being prepared.
Who is responsible now	Merchant, seller, or fulfillment warehouse.
What happens next	Carrier label creation and handoff.
What the customer should do	Check for split shipments and confirm shipping address before the merchant locks fulfillment.

Shipped / label created

Shipment record exists, but carrier custody may or may not have started.

View all details for shipped status

What it usually means	A label or tracking number was generated; first scan may appear after pickup or sorting.
Who is responsible now	Merchant until carrier acceptance; carrier after accepted scan.
What happens next	Carrier pickup, acceptance scan, or origin facility processing.
What the customer should do	Track again after the carrier has time to scan; contact merchant if no movement persists beyond its handling expectations.

In transit

Carrier movement between facilities or countries.

View all details for in transit status

What it usually means	The package is moving through the carrier or logistics network.
Who is responsible now	Carrier or logistics network.
What happens next	Arrival at destination facility, customs processing, or last-mile handoff.
What the customer should do	Watch for the next facility or handoff scan; compare carrier and 17TRACK events.

Out for delivery

Last-mile delivery attempt is scheduled or underway.

View all details for out for delivery status

What it usually means	The parcel is with the local delivery route or delivery partner.
Who is responsible now	Last-mile carrier.
What happens next	Delivered, attempted delivery, pickup notice, or exception.
What the customer should do	Check delivery instructions, access requirements, and carrier alerts.

Delivered

Carrier scan says the parcel was delivered.

View all details for delivered status

What it usually means	The carrier recorded delivery to an address, mailbox, locker, pickup point, front desk, or other delivery location.
Who is responsible now	Carrier for proof of delivery; merchant for order-resolution decisions.
What happens next	Customer confirms receipt or opens a missing-package inquiry.
What the customer should do	Check all delivery locations, household members, neighbors, photos, and proof of delivery before escalating.

Exception / attempted delivery

Carrier encountered a delivery problem.

View all details for exception status

What it usually means	Address issue, access issue, customs hold, weather disruption, failed attempt, or recipient unavailable.
Who is responsible now	Carrier for operational resolution; merchant if order data or documents are wrong.
What happens next	Redelivery, pickup, return to sender, customs release, or further carrier instruction.
What the customer should do	Open the carrier page and follow required action; notify merchant if address or invoice data is incorrect.

Return / refund pending

Return parcel or payment process is separate from outbound delivery.

View all details for return or refund status

What it usually means	A return shipment, return approval, inspection, or refund settlement is in progress.
Who is responsible now	Carrier for return tracking; merchant or marketplace for refund decision; payment provider for posting after approval.
What happens next	Return delivered, inspection, refund approval, replacement, or dispute review.
What the customer should do	Keep the return tracking receipt and check both return delivery and merchant refund case status.

Delivery Time and Delay Factors

Track123 does not set delivery promises for shopper orders. Delivery time comes from the merchant’s shipping policy, the selected delivery service, seller handling, and the carrier route.

Delivery Time & Delay Factors

Scenario/service

Typical timing source

Domestic merchant shipment

Merchant shipping policy and carrier service selected at checkout.

View all details for domestic merchant shipment

What can delay it	Handling backlog, carrier pickup delay, weather, address problems, or local delivery capacity.
When tracking may update	After label creation, carrier pickup, sorting, and local delivery scans.
Who to contact first	Merchant before carrier acceptance; carrier after the first accepted scan.
Important caveat	Estimated delivery is not automatically a guarantee unless the merchant or carrier states guarantee terms.

Cross-border shipment

Merchant shipping policy, international route, customs process, and destination carrier.

View all details for cross-border shipment delays

What can delay it	Export processing, line-haul capacity, customs inspection, duties, local carrier handoff, or incomplete documents.
When tracking may update	Scans may pause between export departure and destination arrival.
Who to contact first	Carrier for customs or handoff events; merchant for invoices, item declarations, or replacement decisions.
Important caveat	Tracking gaps can be normal during international transit, but a long unexplained gap should be escalated through the merchant and carrier.

Third-party seller order

Seller handling time, marketplace rules, and carrier service chosen by the seller.

View all details for third-party seller timing

What can delay it	Seller has not shipped, wrong tracking uploaded, stock issue, or low-service shipping method.
When tracking may update	Only after the seller provides a valid carrier tracking number and the carrier scans it.
Who to contact first	Seller through the marketplace message center.
Important caveat	Escalate to the marketplace only according to marketplace dispute rules and deadlines.

Presale, backorder, or split shipment

Merchant product page, order detail page, and shipment email for each package.

View all details for presale or split shipment timing

What can delay it	Inventory release, separate warehouse locations, partial fulfillment, or item restrictions.
When tracking may update	Each package may update at a different time and with a different tracking number.
Who to contact first	Merchant support with the order number and missing item name.
Important caveat	One delivered package does not prove every item in a split order was delivered.

Pickup, locker, signature, or high-value delivery

Carrier or merchant delivery option rules.

View all details for pickup or signature timing

What can delay it	Recipient unavailable, missing ID, access restrictions, pickup hold rules, or signature requirement.
When tracking may update	After pickup-ready, delivery attempt, collected, or returned-to-sender scans.
Who to contact first	Carrier or pickup location for collection instructions; merchant for order changes.
Important caveat	Changing delivery options depends on the carrier and merchant permissions.

Common Problems and Next Steps

Most Track123-related tracking questions are really merchant, seller, carrier, or return questions. Use the table to identify the first useful action before escalating.

Problem & Next Step

Problem shown

Check first

No tracking number

Order details, shipping email, spam folder, and whether the merchant has shipped.

View all details for no tracking number

Likely cause	Order still processing, untracked shipping, digital order, or seller has not provided tracking.
Immediate action	Ask the merchant for shipment status and carrier tracking number.
When to escalate	When the merchant’s stated handling period has passed without shipment or response.
Who to contact	Merchant or seller.

Tracking number not working

Exact characters, carrier selection, and whether the label was just created.

View all details for tracking number not working

Likely cause	Typo, wrong carrier, tracking too new, internal order ID, or unsupported carrier event feed.
Immediate action	Copy the number from the official email and try carrier site plus 17TRACK.
When to escalate	If the merchant confirms shipment but the number remains invalid after carrier acceptance should have happened.
Who to contact	Merchant first; carrier if the number is valid on its system.

Shipped but no scans

Whether it says label created, pre-advice, or carrier accepted.

View all details for shipped but no scans

Likely cause	Label generated before pickup, batch handoff delay, or carrier has not scanned yet.
Immediate action	Wait for first scan and keep the order email.
When to escalate	If no acceptance event appears after the merchant’s expected handoff window.
Who to contact	Merchant or seller.

Package stuck or delayed

Latest scan location, customs, route handoff, weather, or holiday peak.

View all details for package stuck or delayed

Likely cause	Transit gap, customs processing, carrier backlog, missed connection, or last-mile handoff.
Immediate action	Check both carrier site and 17TRACK for the newest scan.
When to escalate	When no update appears beyond the carrier or merchant’s investigation threshold.
Who to contact	Carrier for shipment investigation; merchant for order-resolution options.

Delivery attempted / address problem

Carrier notice, access code, address details, pickup location, and redelivery options.

View all details for delivery attempted or address problem

Likely cause	Recipient unavailable, incomplete address, secure building, customs tax notice, or pickup required.
Immediate action	Follow the carrier’s redelivery or pickup instructions.
When to escalate	If address data is wrong or the carrier is returning the parcel to sender.
Who to contact	Carrier first for delivery action; merchant for address or replacement decisions.

Delivered but not received

Delivery location, mailbox, front desk, neighbors, household members, photo, and proof of delivery.

View all details for delivered but not received

Likely cause	Alternate drop-off point, scanned early, building reception, misdelivery, theft, or carrier error.
Immediate action	Check all locations, ask nearby people, save proof of delivery, and compare carrier events.
When to escalate	If the package is still missing after checking delivery evidence and local carrier guidance.
Who to contact	Carrier for proof and investigation; merchant or marketplace for missing-package claim or resolution.

Split shipment missing item

Order details, packing slip, item-level shipment numbers, and delivered package contents.

View all details for split shipment missing item

Likely cause	Multiple packages, partial shipment, separate warehouse, or packing error.
Immediate action	Track each shipment number and document what was received.
When to escalate	If all shipments are delivered but an item is missing.
Who to contact	Merchant or seller with photos and packing slip.

Seller did not ship / wrong item / damaged package

Seller messages, photos, packaging, tracking events, and marketplace case deadlines.

View all details for seller or item problems

Likely cause	Seller fulfillment failure, incorrect product picked, damaged-in-transit parcel, or incorrect listing.
Immediate action	Photograph item and packaging; contact seller or merchant through official channel.
When to escalate	If seller does not respond or denies a valid marketplace or merchant-policy claim.
Who to contact	Merchant, seller, marketplace dispute center, and carrier if damage claim evidence is needed.

Return not updating / refund pending

Return tracking receipt, return authorization, return delivered scan, and refund case status.

View all details for return or refund problem

Likely cause	Return carrier has not scanned, return is in transit, warehouse inspection pending, or payment refund not posted yet.
Immediate action	Track the return number separately and keep the drop-off receipt.
When to escalate	When return delivery is confirmed but merchant refund status has not progressed under its policy.
Who to contact	Carrier for return parcel movement; merchant or marketplace for refund decision.

Returns, Exchanges and Refunds

Returns and refunds are controlled by the merchant or marketplace where you purchased. Track123 may help display return logistics if the merchant uses it, and 17TRACK can track a return carrier number, but neither can approve a refund for a merchant order.

Returns & Refunds

Scenario

Where to start

Return request

Merchant return portal, order details page, or marketplace return center.

View all details for return request

Who can start it	Usually purchaser or account holder; gift rules depend on merchant policy.
Identifier needed	Order number, email, item name, reason, and photos if damaged or wrong item.
Return shipping/tracking	Use the merchant-provided return label or approved carrier method.
Refund timing dependency	Depends on return delivery, inspection, merchant approval, and payment posting.
Important limitation	17TRACK can track the return parcel only when you have a carrier tracking number.

Exchange

Merchant support or return portal if the store offers exchanges.

View all details for exchange

Who can start it	Purchaser or authorized account holder under merchant policy.
Identifier needed	Order number, item SKU or name, requested replacement, and return tracking if required.
Return shipping/tracking	Return and replacement shipments may have separate tracking numbers.
Refund timing dependency	Some exchanges require item receipt or inspection before replacement shipment.
Important limitation	Track123 display does not determine exchange eligibility.

Cancel order

Merchant order details or support before fulfillment is locked or shipped.

View all details for cancel order

Who can start it	Purchaser or merchant support.
Identifier needed	Order number, email, and reason for cancellation.
Return shipping/tracking	If already shipped, cancellation may become a return instead.
Refund timing dependency	Depends on merchant approval and payment channel posting.
Important limitation	17TRACK cannot cancel an order or stop a package in transit.

Gift return

Merchant gift-return process if provided, otherwise ask purchaser or merchant support.

View all details for gift return

Who can start it	Gift recipient only if the merchant supports gift returns; otherwise purchaser may be required.
Identifier needed	Gift receipt, order link, tracking number, purchaser information if requested.
Return shipping/tracking	Use the return label provided by the merchant.
Refund timing dependency	May result in store credit or purchaser refund depending on merchant policy.
Important limitation	Billing information may not be visible to the recipient.

Third-party seller return

Marketplace return center or seller message center.

View all details for third-party seller return

Who can start it	Buyer through marketplace rules or seller return process.
Identifier needed	Marketplace order ID, seller name, tracking, photos, and return reason.
Return shipping/tracking	Use the approved marketplace or seller return label to preserve protection.
Refund timing dependency	Depends on marketplace rules, seller response, delivery of return, and dispute outcome.
Important limitation	Track123 is not the dispute authority for marketplace returns.

Customer Service and Escalation

For a purchased item, contact the merchant that sold the item. Contact Track123 only for questions about Track123 software or a merchant tracking page that appears to be malfunctioning. Contact 17TRACK only for tracking lookup or API questions.

Customer Service

Channel

Best for

Merchant order details or help center

Missing tracking, address changes, order cancellation, wrong item, damaged item, returns, and refunds.

View all details for merchant support

Where to access	The store where you placed the order, the order confirmation email, or merchant account page.
Information to prepare	Order number, email or phone used at checkout, shipping address, item name, latest tracking event, and photos if relevant.
Who should use it	Purchaser, account holder, or authorized recipient when the merchant allows it.
Important limitation	Merchant policies and marketplace rules decide order remedies.

Seller or marketplace message center

Third-party seller not shipped, wrong tracking, item not as described, return dispute, or seller response issues.

View all details for seller or marketplace support

Where to access	The marketplace where the purchase was made.
Information to prepare	Marketplace order ID, seller name, messages, tracking number, delivery evidence, photos, and case ID.
Who should use it	Marketplace buyers with third-party seller orders.
Important limitation	Escalation availability depends on marketplace rules and deadlines.

Carrier support

Delivery attempt, pickup, proof of delivery, address exception, customs notice, or delivery scan conflict.

View all details for carrier support

Where to access	Official carrier website or delivery notice using the carrier tracking number.
Information to prepare	Tracking number, recipient name, destination postal code, delivery notice, and proof-of-delivery request information.
Who should use it	Recipient or purchaser handling delivery operations.
Important limitation	Carrier support usually cannot refund the purchase price without merchant involvement.

Track123 official website or help resources

Merchant software questions, tracking page setup, ecommerce integration, or Track123 account issues.

View all details for Track123 support

Where to access	Track123 official website and official help resources linked by Track123.
Information to prepare	Track123 merchant account, store URL, tracking page URL, example tracking number, and screenshots.
Who should use it	Merchants and ecommerce operators using Track123 software.
Important limitation	Track123 is generally not the seller of shopper orders and cannot override merchant order decisions.

17TRACK support or documentation

17TRACK tracking lookup, carrier detection, API registration, and tracking-number troubleshooting.

View all details for 17TRACK support or documentation

Where to access	17TRACK API documentation or 17TRACK tracking interface.
Information to prepare	Carrier tracking number, carrier name if known, latest scan, and API token for developer issues.
Who should use it	Shoppers tracking a carrier number and developers integrating 17TRACK.
Important limitation	17TRACK cannot change orders, delivery addresses, refunds, returns, or seller actions.

Seller, Marketplace and Buyer Responsibility

Track123 itself is not confirmed as a consumer marketplace that sells third-party goods. However, Track123-powered tracking pages are often used by merchants and marketplace sellers, so buyers should separate seller, marketplace, carrier, and buyer responsibilities.

Marketplace Responsibility

Issue

Buyer action

Seller has not shipped

Ask seller or merchant for shipment confirmation and carrier tracking number.

View all details for seller has not shipped

Platform role	May provide order record, seller messaging, and dispute route if a marketplace is involved.
Seller role	Responsible for handling, shipment, and providing valid tracking.
Carrier role	No role until a parcel is accepted.
Evidence to keep	Order confirmation, promised ship date, seller messages, and screenshots.

Wrong tracking or scan conflict

Compare merchant page, carrier site, and 17TRACK, then request correction from seller.

View all details for wrong tracking or scan conflict

Platform role	May review evidence under buyer protection rules if applicable.
Seller role	Must provide tracking tied to the correct order and destination.
Carrier role	Provides shipment events and proof of delivery when available.
Evidence to keep	Tracking screenshots, destination mismatch evidence, seller replies, and delivery proof.

Item not received or not as described

Use official merchant or marketplace claim route with tracking and product evidence.

View all details for item not received or not as described

Platform role	May mediate if the sale happened on a marketplace.
Seller role	Must fulfill correct item and respond to buyer issue.
Carrier role	Provides delivery evidence only; cannot validate item description.
Evidence to keep	Photos, packaging, item labels, tracking number, and order details.

Return dispute or refund after delivery failure

Keep return tracking and follow merchant or marketplace deadlines.

View all details for return dispute or refund after delivery failure

Platform role	May enforce dispute process where applicable.
Seller role	Reviews return condition and refund eligibility under policy.
Carrier role	Shows return delivery or delivery-failure evidence.
Evidence to keep	Return label, drop-off receipt, delivered return scan, photos, and case ID.

Brand App, Notifications and Delivery Options

Track123 is designed for merchant-configured tracking pages and notifications. The exact buyer features you see depend on what the merchant enables and what carriers provide.

App, Notifications and Delivery Options

Feature

Use case

Branded tracking page

Merchant displays order and shipment progress on a store-branded page.

View all details for branded tracking page

Where to enable	Merchant’s Track123 or ecommerce admin configuration.
When it appears	After the merchant sends an order tracking link or embeds lookup on the store.
What it can change	It can improve visibility and buyer self-service display.
Limitations	It does not create carrier scans or approve order changes.

Email or SMS notifications

Merchant sends shipment updates or delivery alerts to buyers.

View all details for notifications

Where to enable	Merchant notification settings and buyer checkout contact preferences.
When it appears	When shipment status triggers configured messages.
What it can change	It can notify buyers earlier about milestones or issues.
Limitations	Delivery-event accuracy still depends on carrier data and merchant configuration.

Order lookup page

Buyer enters order-related information to view merchant tracking status if the store supports it.

View all details for order lookup page

Where to enable	Merchant store settings and Track123 tracking page configuration.
When it appears	On the store’s tracking page or link sent after purchase.
What it can change	It may allow guest buyers to view status without full account login.
Limitations	Required lookup fields and privacy restrictions depend on the merchant.

Delivery instructions, pickup, reschedule, or signature release

Operational delivery changes handled by the carrier or merchant if allowed.

View all details for delivery options

Where to enable	Carrier website, delivery notice, or merchant order page when available.
When it appears	After carrier acceptance and only for eligible services.
What it can change	May change delivery attempt, pickup, or delivery instruction where the carrier permits.
Limitations	Track123 and 17TRACK cannot force carrier delivery-option changes.

Business, Seller or Developer API

Track123 is a merchant-facing tracking solution. For public shopper use, do not assume that a Track123 order-page link is a public Track123 API. For independent tracking automation, 17TRACK provides a documented tracking API that registers carrier tracking numbers.

Developer/API Comparison

Option

Primary use

Track123 merchant integration

Merchant-branded tracking pages, order tracking display, and shipment notifications.

View all details for Track123 merchant integration

Provider	Track123.
Order/tracking coverage	Depends on merchant ecommerce platform, carriers, and Track123 configuration.
Authentication/access	Merchant account access; current public shopper API access is not confirmed from this page.
Webhook/batch capability	Use only features confirmed in the merchant’s Track123 plan and documentation.
Current documentation	Track123 official website and help resources.
Important limitation	Do not use Track123 as proof that Track123 is the seller or carrier.

17TRACK API

View all details for 17TRACK API

Provider	17TRACK.
Order/tracking coverage	Carrier tracking number coverage according to supported carriers and available events.
Authentication/access	17token header with API key.
Webhook/batch capability	Refer to 17TRACK API documentation for current supported endpoints and workflows.
Current documentation	17TRACK API documentation.
Important limitation	Use carrier tracking numbers, not merchant order numbers, payment IDs, invoice IDs, or private order IDs.

FAQ

Basic FAQs

1. How do I track my Track123 order?

Open the tracking link from the store where you purchased, or sign in to that store’s order page, then use the carrier tracking number with 17TRACK when carrier tracking is available.

2. Is Track123 the store that sold my item?

Usually no. Track123 is a tracking software provider, so the seller is normally the merchant or marketplace shown on your order confirmation.

3. Where do I find my Track123 tracking number?

Look in the merchant’s shipping confirmation email, order details page, or tracking page powered by Track123. The number you need for 17TRACK is the carrier tracking number.

4. Can I track a Track123 order number on 17TRACK?

Usually no. A store order number identifies the purchase with the merchant, while 17TRACK needs a carrier tracking number to show parcel events.

5. What if my Track123 page shows no tracking number?

The order may still be processing, the label may not be created, or the merchant may use an untracked method. Contact the store or seller for shipment confirmation.

6. Why is my Track123 tracking number not updating?

Tracking may not update until the carrier scans the parcel, especially after label creation or during cross-border handoff. Check the carrier site and 17TRACK for the latest available event.

7. How long does Track123 delivery take?

Track123 does not set shopper delivery times. Delivery timing depends on the merchant’s shipping policy, seller handling, selected service, route, customs, and carrier network.

8. What should I do if Track123 says delivered but I did not receive it?

Check the mailbox, porch, front desk, neighbors, household members, delivery photo, and carrier proof of delivery first. If still missing, contact the carrier for delivery evidence and the merchant for resolution options.

9. Can I track a Track123 return?

Yes, if you have a carrier return tracking number. Track the return parcel separately from the outbound shipment and keep the drop-off receipt.

10. How do I contact Track123 customer service for an order problem?

For order problems, contact the merchant that sold the item, not Track123 first. Contact Track123 for merchant software or tracking-page issues, and prepare screenshots, store URL, and example tracking information.

Expert FAQs

11. Why does a Track123-powered page show shipped before the carrier has scans?

A merchant can create a shipping label before the carrier physically receives the parcel. Wait for an accepted or origin scan before treating the package as in carrier custody.

12. Who is responsible when a third-party seller uses Track123?

The seller or merchant remains responsible for shipment, item accuracy, and support, while the carrier is responsible for transport scans. Track123 only displays tracking information configured by the merchant.

13. Can one Track123 order have multiple tracking numbers?

Yes, if the merchant splits the order across packages, warehouses, sellers, or partial shipments. Track each package separately and compare item-level shipment details.

14. Does Track123 create the carrier tracking number?

Not necessarily. Carrier tracking numbers are usually issued by the carrier, shipping label provider, merchant, or fulfillment system and then displayed through Track123 if integrated.

15. Why does my international Track123 tracking stop for several days?

Cross-border shipments can pause between export, line-haul, customs, and last-mile handoff. Look for a destination-country carrier number or customs event before escalating.

16. Can Track123 or 17TRACK approve my refund after a return is delivered?

No. A return delivered scan is evidence for the merchant or marketplace, but refund approval depends on the seller’s return policy, inspection, and payment processing.

17. Can I use the 17TRACK API for Track123 orders?

Yes, if you have the carrier tracking number. The 17TRACK API registers tracking numbers, not merchant order numbers, payment IDs, or private Track123 page URLs.

Tracking API

POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json

Body:
[
  {
    "number": "TRACKING_NUMBER"
  }
]

Important:
Use the carrier tracking number from the merchant order page, shipping email, or Track123-powered tracking page.
Do not send the merchant order number, payment ID, invoice number, return authorization number, or private order-page URL as the tracking number.