Staple Order Tracking

https://www.staplepigeon.com

Enter a tracking number that can be used for shipment tracking to check the logistics history of your Staple order.

About STAPLE

STAPLE is a streetwear and lifestyle apparel brand associated with the Pigeon identity and the official ecommerce site https://www.staplepigeon.com. For order tracking, buyers should first use the STAPLE account area or order email, then use the carrier tracking number with the carrier or 17TRACK when a carrier number is available.

Brand Entity & Order Ownership

Entity / order party

Role in the order

STAPLE

Brand and online store for purchases placed on staplepigeon.com.

View all details for STAPLE

What it controls	Product listing, order confirmation, store-account order view, return instructions and customer support for eligible STAPLE store orders.
What it cannot control	Carrier scan timing after parcel handoff, local delivery access, customs decisions or 17TRACK data ingestion.
Why it matters to tracking	The STAPLE order page or email is the best place to find the carrier tracking number before using a carrier site or 17TRACK.

Buyer account

Shows order history when the buyer checked out with or later accesses an account.

View all details for buyer account

What it controls	Access to private order details tied to the buyer email and account authentication.
What it cannot control	It cannot create carrier scans or prove that a parcel is in carrier custody without a tracking event.
Why it matters to tracking	If the customer only has an order number, the account is usually the route to locate shipment details.

Seller or merchant

For staplepigeon.com purchases, the merchant relationship is with the STAPLE online store.

View all details for seller or merchant

What it controls	Order support and available after-sale options for eligible purchases from the official site.
What it cannot control	Orders bought from a separate retailer, resale marketplace or collaboration partner may be governed by that seller's policy.
Why it matters to tracking	The correct support party depends on where the order was placed, not only on the product brand.

Fulfillment party

Prepares the parcel and gives it to a carrier after the order is ready.

View all details for fulfillment party

What it controls	Picking, packing, label creation, split shipment handling and physical handoff.
What it cannot control	Downstream carrier routing, weather, access issues or customs processing.
Why it matters to tracking	A label can exist before the carrier has scanned the parcel.

Carrier / last-mile carrier

Transports and scans the parcel once it enters the delivery network.

View all details for carrier or last-mile carrier

What it controls	Carrier tracking events, attempted delivery, delivery proof if offered, and operational delivery exceptions.
What it cannot control	STAPLE order edits, refunds, product replacements or return approval.
Why it matters to tracking	17TRACK and carrier sites rely on carrier-accessible tracking events, not private order notes.

Payment / refund channel

Processes charges and refunds after STAPLE or the relevant seller authorizes them.

View all details for payment or refund channel

What it controls	Payment settlement and the banking or wallet posting path after refund submission.
What it cannot control	Whether a return is approved or whether a carrier successfully delivers a parcel.
Why it matters to tracking	Return delivery tracking and refund status are related but separate processes.

17TRACK relationship

Independent package tracking platform for carrier tracking numbers.

View all details for 17TRACK relationship

What it controls	Tracking-number registration, carrier auto-detection where supported, tracking-event display and tracking API tools.
What it cannot control	17TRACK cannot access private STAPLE order details, change addresses, cancel orders, contact STAPLE, approve refunds or create return labels.
Why it matters to tracking	Use 17TRACK after you have a usable carrier tracking number, not as a replacement for STAPLE order support.

Quick Answer

To track a STAPLE order, open your STAPLE order confirmation email or sign in through the account area on staplepigeon.com/account, then look for the shipment, order status or tracking link. If a carrier tracking number is shown, you can track it on the carrier website or with 17TRACK.

If there is no tracking number yet, the order may still be processing, the label may not have been created, or the shipment email may not have been sent. Use STAPLE support for private order questions and the carrier for delivery-scan or delivery-attempt questions after carrier tracking is active.

Pro Tip: 17TRACK can help track a usable carrier tracking number and may auto-detect the carrier, but it cannot view your private STAPLE order, modify delivery details, issue a refund, start a return or contact STAPLE for you.

How to Track STAPLE Orders

Use the official STAPLE account or order email first because those sources connect the purchase to the shipment. Then use the carrier tracking number on the carrier website or 17TRACK when carrier tracking is available.

Tracking Path Comparison

Tracking path

Use when

Official account / order history

You used the buyer email and can sign in or access account order details.

View all details for official account tracking

Identifier needed	Buyer account login or order email access.
What you can see	Order status, shipment status when available, item grouping and tracking link if issued.
Best next step	Open the order, check whether it has one or multiple shipments, then copy the carrier tracking number.
Important limitation	An order number shown in the account is not necessarily a carrier tracking number.

Official order email or SMS

You checked out as a guest or want the fastest route to the shipment link.

View all details for order email or SMS

Identifier needed	Order confirmation email, shipping confirmation email or delivery notification sent to the buyer contact.
What you can see	Order number, purchased items, shipping address summary, tracking link or tracking number if shipment has been created.
Best next step	Search your mailbox for STAPLE, staplepigeon.com, order confirmation, shipped or tracking.
Important limitation	If the email was mistyped or forwarded without links, support may need to verify the purchaser.

17TRACK

You have a carrier tracking number and want one tracking page across carriers.

View all details for 17TRACK tracking

Identifier needed	Carrier tracking number, not the STAPLE order number.
What you can see	Available carrier tracking events, carrier handoffs and delivery scans when supported.
Best next step	Paste the tracking number exactly as shown; if detection is uncertain, select the carrier shown in the STAPLE email.
Important limitation	17TRACK does not show private order contents, payment status or refund approval.

Carrier website

The STAPLE shipment email identifies a carrier or the carrier offers delivery management.

View all details for carrier website tracking

Identifier needed	Carrier tracking number and sometimes destination ZIP or postal code for delivery options.
What you can see	Carrier scans, delivery attempt notices, delivery proof when offered and available delivery instructions.
Best next step	Use carrier tools for delivery attempts, pickup instructions or proof of delivery questions.
Important limitation	The carrier cannot approve a STAPLE return, exchange or refund.

Guest / gift route

You do not control the buyer account or the order was purchased by someone else.

View all details for guest or gift tracking

Identifier needed	Forwarded shipping confirmation, gift link if provided, or help from the purchaser.
What you can see	Only the information shared with you; private payment and account details may not be available.
Best next step	Ask the purchaser for the carrier tracking number rather than the order number.
Important limitation	STAPLE support may need the purchaser's verification before discussing account-level order details.

Official tracking steps: sign in to the STAPLE account area, open the order list, select the order, review order status or shipment details, copy the carrier and tracking number, then check whether the order was split into more than one shipment.

Order Numbers, Tracking Numbers and Where to Find Them

A STAPLE order number identifies the purchase inside the store system. A carrier tracking number identifies a parcel inside a carrier network. 17TRACK generally needs the carrier tracking number.

Identifier & Tracking Number Guide

Identifier type

Where users find it

STAPLE order number

Order confirmation email and official account order page.

View all details for STAPLE order number

Looks like / example	Example only: STP-#### or order number shown by the store system.
Who issues it	STAPLE online store order system.
Can 17TRACK use it?	Usually no; find the carrier tracking number first.
What it can and cannot prove	It proves an order record exists for the store, but it does not prove carrier pickup.

Shipment / tracking number

Shipping confirmation email, order details page or carrier link.

View all details for shipment tracking number

Looks like / example	Example only: 1Z #### #### #### ####, 9400 #### #### #### #### ## or another carrier-issued format.
Who issues it	The shipping carrier or shipping label system.
Can 17TRACK use it?	Yes, when the number is a supported carrier tracking number.
What it can and cannot prove	It can show carrier events once available; it does not prove refund eligibility or product condition.

Carrier tracking number

Carrier-branded tracking link or shipment email.

View all details for carrier tracking number

Looks like / example	Carrier-specific; use the exact number displayed in the email or order page.
Who issues it	Carrier or label provider.
Can 17TRACK use it?	Yes, if it is supported and active in the carrier network.
What it can and cannot prove	It can show parcel movement but not account ownership or payment status.

Return tracking number

Return label, return email or carrier receipt after you ship a return.

View all details for return tracking number

Looks like / example	Carrier-issued return label number; format varies by carrier.
Who issues it	Return label provider or carrier.
Can 17TRACK use it?	Yes, if it is a carrier tracking number supported by 17TRACK.
What it can and cannot prove	It can show the return parcel route; it does not confirm refund approval.

Return authorization / RMA

Return instructions or return approval message if STAPLE provides one.

View all details for return authorization or RMA

Looks like / example	Example only: RMA-#### or a return request reference.
Who issues it	STAPLE or the return workflow if used.
Can 17TRACK use it?	No, unless it is also a carrier tracking number, which is uncommon.
What it can and cannot prove	It identifies the return case, not physical movement through a carrier.

Gift / forwarded order link

Forwarded email or shared tracking link from the purchaser.

View all details for gift or forwarded order link

Looks like / example	A private email link or carrier tracking link; do not post it publicly.
Who issues it	STAPLE email system, purchaser or carrier.
Can 17TRACK use it?	Only if the shared information includes a carrier tracking number.
What it can and cannot prove	It may let a recipient see delivery progress, but it may not grant return or refund authority.

Marketplace order ID

Only relevant if a STAPLE product was bought through another retailer or marketplace.

View all details for marketplace order ID

Looks like / example	Format depends on the marketplace; do not assume a STAPLE format.
Who issues it	The third-party marketplace or retailer.
Can 17TRACK use it?	Usually no; use the carrier tracking number supplied by that seller or marketplace.
What it can and cannot prove	It identifies the marketplace purchase, not a STAPLE direct-store order.

Fulfillment, Sellers and Carriers

For official-site purchases, STAPLE is the store of record, while the carrier controls transportation scans after handoff. Carrier choice may vary by order, region, item type and shipping option unless the order email states a specific carrier.

Fulfillment & Carrier Relationship

Fulfillment model

Who ships it

Official STAPLE online order

STAPLE or its fulfillment provider prepares and ships the parcel.

View all details for official STAPLE online order

Typical carriers or delivery network	Carrier varies by order, region, item type and delivery option.
Who updates tracking	The carrier updates parcel scans; STAPLE may display shipment milestones from the carrier or label system.
Who handles delivery issues	Carrier handles delivery scans and attempts; STAPLE handles order-level support and eligible after-sale requests.
What the customer should check first	Check the STAPLE shipment email for carrier name, tracking number and whether the order is split.

Split shipment

Items may ship separately if fulfillment, inventory or item type differs.

View all details for split shipment

Typical carriers or delivery network	Each parcel can have its own carrier tracking number.
Who updates tracking	Each carrier tracking number updates separately.
Who handles delivery issues	Carrier for a specific parcel; STAPLE support for missing item or order completeness questions.
What the customer should check first	Compare item list against each shipment confirmation before reporting a missing item.

Collaboration or limited release

The seller depends on the checkout site used for the release.

View all details for collaboration or limited release

Typical carriers or delivery network	Carrier varies by the selling site or fulfillment partner.
Who updates tracking	The carrier named by the seller updates tracking.
Who handles delivery issues	The merchant of record or release partner handles order support.
What the customer should check first	Use the exact store where you paid, not only the brand name on the product.

Third-party marketplace purchase

The marketplace seller, retailer or resale platform ships according to its own system.

View all details for third-party marketplace purchase

Typical carriers or delivery network	Determined by that seller or marketplace.
Who updates tracking	The seller-selected carrier or marketplace fulfillment service.
Who handles delivery issues	The marketplace or seller support channel, not necessarily STAPLE direct support.
What the customer should check first	Open the order page on the marketplace where payment was made.

Tracking Statuses and Meanings

Order status, shipment status, carrier scans, return status and refund status are different layers. Use the table below to decide who is responsible at each stage.

Status Quick Lookup

Status shown

Lifecycle stage

Pending / order placed

Order confirmation and payment review.

View all details for pending order

What it usually means	STAPLE has received the order record, but shipment may not be created yet.
Who is responsible now	STAPLE order system and payment channel.
What happens next	Order review, inventory allocation and fulfillment preparation.
What the customer should do	Save the order confirmation and verify the shipping address in the email.

Processing / preparing shipment

Warehouse or fulfillment preparation.

View all details for processing order

What it usually means	The order is being prepared or a label may be created soon.
Who is responsible now	STAPLE or fulfillment provider.
What happens next	A shipment confirmation may be sent when the parcel is ready.
What the customer should do	Wait for the shipping email unless the order is outside the official support window or there is an address issue.

Shipped / label created

Shipment created, carrier scan may still be pending.

View all details for shipped or label created

What it usually means	A tracking number exists, but the first carrier acceptance scan may not appear immediately.
Who is responsible now	Fulfillment party until carrier acceptance; carrier after acceptance scan.
What happens next	Carrier pickup, acceptance, origin scan or movement scan.
What the customer should do	Track the carrier number and allow time for the first scan before escalating.

In transit

Carrier transportation stage.

View all details for in transit

What it usually means	The parcel is moving through carrier facilities or between networks.
Who is responsible now	Carrier or last-mile carrier.
What happens next	Arrival at destination facility, customs step if international, or out-for-delivery scan.
What the customer should do	Monitor the latest scan and compare it with the carrier's estimated delivery date.

Out for delivery

Last-mile delivery attempt.

View all details for out for delivery

What it usually means	The parcel is assigned for delivery on the carrier route.
Who is responsible now	Last-mile carrier.
What happens next	Delivered, attempted delivery, pickup notice or exception.
What the customer should do	Check carrier instructions, access codes and safe delivery location.

Delivered

Carrier reports delivery completed.

View all details for delivered

What it usually means	The carrier marked the parcel delivered to the address, mailroom, pickup point or another delivery location.
Who is responsible now	Carrier for delivery proof; customer and STAPLE support for order-resolution evidence.
What happens next	Customer verifies receipt or begins a missing-package investigation.
What the customer should do	Check delivery locations, household, front desk, neighbors, photos and proof of delivery before escalating.

Exception / delivery attempted

Carrier cannot complete delivery normally.

View all details for delivery exception

What it usually means	Address, access, weather, customs, payment, pickup or routing issue may be blocking delivery.
Who is responsible now	Carrier for delivery event; customer for requested information; STAPLE for order-level help when needed.
What happens next	Redelivery, pickup, return to sender or investigation depending on carrier rules.
What the customer should do	Follow the carrier notice quickly and keep screenshots of the latest tracking event.

Return / refund status

After-sale process, not outbound delivery.

View all details for return or refund status

What it usually means	A return parcel, inspection, approval or payment refund process may be underway.
Who is responsible now	Carrier for return delivery; STAPLE for return review; payment channel for posting after submission.
What happens next	Return received, inspection, refund decision or exchange handling.
What the customer should do	Track the return label separately and check STAPLE support for refund status.

Delivery Time and Delay Factors

Delivery timing depends on the shipping option, fulfillment readiness, destination, carrier network and any cross-border steps. Do not treat a displayed estimate as a guarantee unless the official checkout or carrier explicitly says so for your order.

Delivery Time & Delay Factors

Scenario/service

Typical timing source

Standard official-site delivery

Checkout estimate, shipping confirmation and carrier tracking page.

View all details for standard official-site delivery

What can delay it	Payment review, fulfillment queue, carrier pickup timing, weather, address issues and local delivery capacity.
When tracking may update	After label creation, carrier acceptance and each major carrier scan.
Who to contact first	STAPLE before carrier acceptance; carrier after an active tracking scan.
Important caveat	Published timing can vary by order and should be verified at checkout or in the shipping policy.

Label created but no scan

Shipment email and carrier tracking page.

View all details for label created but no scan

What can delay it	Pickup batching, scan backlog or the parcel not yet accepted by the carrier.
When tracking may update	At carrier origin scan, facility arrival or later movement scan.
Who to contact first	STAPLE if there is no carrier acceptance after a reasonable waiting period.
Important caveat	A label is not the same as proof of carrier possession.

International or cross-border order

Checkout, carrier tracking, customs-related carrier events and local carrier handoff.

View all details for international or cross-border order

What can delay it	Export processing, customs inspection, duties or taxes, incomplete address and last-mile handoff.
When tracking may update	At export, import, customs release and local delivery scans.
Who to contact first	Carrier for customs-event instructions; STAPLE for order documentation if requested.
Important caveat	Customs fees, documentation and timing depend on destination rules and carrier process.

Limited release, preorder or stock issue

Product page terms, order email and STAPLE support response.

View all details for limited release or preorder

What can delay it	Inventory allocation, production schedule, release volume or verification checks.
When tracking may update	Only after the item is ready and a shipment is created.
Who to contact first	STAPLE support if the order is beyond the stated product or order communication.
Important caveat	Do not assume normal in-stock timing for preorder or special-release items.

Split shipment or missing item concern

Order details, shipment emails and packing slip.

View all details for split shipment timing

What can delay it	Separate inventory locations, backorder handling or packaging constraints.
When tracking may update	Each parcel updates independently after shipment creation.
Who to contact first	STAPLE if the order page shows all items shipped but a parcel or item is missing.
Important caveat	One delivered parcel does not always mean every item in the order was in that parcel.

Common Problems and Next Steps

Start with the latest official order page and carrier event. Escalate to the party that controls the next action: STAPLE for order and return decisions, the carrier for delivery scans and attempts, and the payment channel only after a refund has been submitted.

Problem & Next Step

Problem shown

Check first

No tracking number

Order confirmation, spam folder, account order page and whether the order has shipped.

View all details for no tracking number

Likely cause	Order still processing, label not created, email not sent or checkout email issue.
Immediate action	Wait for shipment confirmation and verify your buyer email.
When to escalate	Escalate to STAPLE if the order is past the communicated processing window or address details are wrong.
Who to contact	STAPLE support.

Tracking number not working

Copy the number exactly and confirm it is not the order number.

View all details for tracking number not working

Likely cause	Carrier has not activated the label, wrong carrier selected, typo or private/internal identifier.
Immediate action	Try the carrier named in the shipment email and then 17TRACK carrier auto-detection.
When to escalate	Escalate if no scan appears after the carrier would normally receive the parcel.
Who to contact	STAPLE before carrier acceptance; carrier after acceptance.

Order says shipped but no scans

Whether status is only label created or a true carrier acceptance scan.

View all details for shipped but no scans

Likely cause	Parcel is awaiting pickup, scan is delayed or tracking feed has not refreshed.
Immediate action	Monitor the carrier page and keep the shipment email.
When to escalate	Escalate to STAPLE if no acceptance scan appears after a reasonable handoff period.
Who to contact	STAPLE support first.

Package stuck

Latest scan location, scan age and whether a customs or exception event appears.

View all details for package stuck

Likely cause	Carrier backlog, hub transfer, weather, customs, address review or missed scan.
Immediate action	Check the carrier page and save the last event.
When to escalate	Escalate to carrier if the parcel is active in their network and no movement occurs beyond their support threshold.
Who to contact	Carrier for network investigation; STAPLE if carrier requires shipper involvement.

Delivery attempted / address problem

Carrier notice, delivery access, address line, apartment number and pickup instructions.

View all details for delivery attempted or address problem

Likely cause	Access issue, missing unit number, business closed, signature requirement or invalid address.
Immediate action	Follow the carrier notice to reschedule, pick up or provide instructions if allowed.
When to escalate	Escalate quickly if the parcel may be returned to sender.
Who to contact	Carrier first; STAPLE if a return to sender occurs or address correction needs shipper approval.

Delivered but not received

Delivery location, household, front desk, parcel locker, neighbors, photo proof and carrier event.

View all details for delivered but not received

Likely cause	Safe-place delivery, mailroom receipt, neighbor receipt, premature scan, theft or misdelivery.
Immediate action	Check all delivery areas, ask household/front desk/neighbors, review proof of delivery and capture screenshots.
When to escalate	Escalate after checking local delivery evidence and if the parcel is still missing.
Who to contact	Carrier for proof or misdelivery investigation; STAPLE support for order-resolution options without assuming a refund is guaranteed.

Wrong item or damaged package

Order confirmation, packing slip, photos of item, label, packaging and damage.

View all details for wrong item or damaged package

Likely cause	Packing error, carrier damage or product issue.
Immediate action	Keep packaging and take clear photos before returning anything.
When to escalate	Contact STAPLE promptly through official support with evidence.
Who to contact	STAPLE support; carrier if STAPLE asks for carrier damage evidence.

Return not updating / refund pending

Return tracking number, return delivery scan and STAPLE return confirmation.

View all details for return not updating or refund pending

Likely cause	Return label not scanned, return still in transit, return inspection pending or payment posting pending.
Immediate action	Track the return number and keep the drop-off receipt.
When to escalate	Escalate to STAPLE after return delivery or if the carrier shows an exception.
Who to contact	Carrier for return transit; STAPLE for refund review; payment provider after STAPLE confirms refund submission.

Returns, Exchanges and Refunds

Use the official STAPLE refund policy and contact routes for return eligibility. A return tracking number shows the return parcel movement; refund status depends on STAPLE review and the payment channel after approval.

Returns & Refunds

Scenario

Where to start

Return request

Official refund policy and STAPLE support or return instructions.

View all details for return request

Who can start it	The purchaser or account holder with order details.
Identifier needed	STAPLE order number, buyer email and item details.
Return shipping/tracking	Use the return label or carrier receipt if a return is authorized.
Refund timing dependency	Depends on return delivery, inspection, approval and payment posting.
Important limitation	Eligibility depends on the official policy and item condition; 17TRACK cannot approve a return.

Exchange

STAPLE support or policy instructions if exchanges are offered for the item.

View all details for exchange

Who can start it	Purchaser or verified account contact.
Identifier needed	Order number, item, size/color and requested replacement information.
Return shipping/tracking	Track any return parcel separately from the replacement shipment.
Refund timing dependency	If exchange is not available, refund processing may follow the return review path.
Important limitation	Limited-release inventory may not have replacement stock.

Cancel order

STAPLE support as soon as possible before fulfillment progresses.

View all details for cancel order

Who can start it	Purchaser or verified account holder.
Identifier needed	Order number, buyer email and reason.
Return shipping/tracking	If already shipped, cancellation may no longer be possible and return rules may apply.
Refund timing dependency	Depends on whether cancellation is accepted before shipment and payment processing.
Important limitation	17TRACK cannot cancel orders or stop a parcel.

Return tracking

Carrier site or 17TRACK using the return label tracking number.

View all details for return tracking

Who can start it	Anyone with the return carrier tracking number can monitor public tracking events.
Identifier needed	Return carrier tracking number, not just an RMA.
Return shipping/tracking	Keep the drop-off receipt until STAPLE confirms receipt or resolution.
Refund timing dependency	Delivery to the return address is only one step before refund review.
Important limitation	17TRACK can show movement but cannot determine whether the return passes inspection.

Gift return or third-party purchase

Purchaser, original retailer or marketplace order page.

View all details for gift return or third-party purchase

Who can start it	Usually the purchaser or the account that placed the order.
Identifier needed	Retailer order number, buyer email or marketplace case ID.
Return shipping/tracking	Return label comes from the retailer or marketplace that sold the item.
Refund timing dependency	Governed by the selling retailer or marketplace, not automatically by STAPLE direct policy.
Important limitation	Brand identity on the product does not prove STAPLE direct-store order ownership.

Customer Service and Escalation

Use official STAPLE contact paths for order-level support. Prepare your order number, buyer email, tracking number, latest event, shipping address summary, photos, packing slip, return label and refund or case reference if available.

Customer Service

Channel

Best for

STAPLE account order page

Checking order status, shipment link and order details.

View all details for STAPLE account order page

Where to access	https://www.staplepigeon.com/account
Information to prepare	Buyer email, password or login method, order number and shipment email.
Who should use it	Purchaser or account holder.
Important limitation	Guest access may depend on email links or support verification.

STAPLE contact page

Order questions, return requests, wrong item, damaged item or missing parcel support.

View all details for STAPLE contact page

Where to access	https://www.staplepigeon.com/pages/contact-us
Information to prepare	Order number, buyer email, tracking number, item name, photos and latest carrier event.
Who should use it	Purchaser, gift recipient with purchaser help, or authorized contact.
Important limitation	Do not send full payment-card details or passwords in a support request.

Carrier support

Delivery attempt, pickup instruction, proof of delivery, address-access or misdelivery investigation.

View all details for carrier support

Where to access	The carrier website named in the STAPLE shipment email.
Information to prepare	Carrier tracking number, destination postal code, delivery address, latest event and proof-of-delivery screenshot.
Who should use it	Recipient or purchaser after carrier tracking is active.
Important limitation	Carrier support cannot approve STAPLE refunds or exchanges.

Third-party retailer or marketplace

Orders not placed on staplepigeon.com.

View all details for third-party retailer or marketplace support

Where to access	The order page, seller message center or help center of the site where you paid.
Information to prepare	Marketplace order ID, seller name, payment receipt, tracking number and evidence.
Who should use it	Buyer of a STAPLE item from a separate retailer, resale platform or marketplace seller.
Important limitation	STAPLE direct support may not be able to access third-party order records.

Seller, Marketplace and Buyer Responsibility

STAPLE official-site orders are not treated as a multi-seller marketplace order on the STAPLE site. If you bought a STAPLE product from another retailer, resale platform or marketplace, that seller's order system controls tracking and support.

Marketplace Responsibility

Issue

Buyer action

Seller has not shipped

Open the order on the site where payment was made and message that seller or platform.

View all details for seller has not shipped

Platform role	Shows order status and may provide buyer-protection routes.
Seller role	Creates shipment and provides tracking if seller-fulfilled.
Carrier role	No role until the parcel is handed to the carrier.
Evidence to keep	Order ID, seller messages, promised ship date and payment receipt.

Wrong tracking or delivery scan conflict

Compare carrier destination evidence with marketplace order details and keep screenshots.

View all details for wrong tracking or delivery scan conflict

Platform role	May evaluate dispute evidence under its own rules.
Seller role	Must provide valid tracking for the buyer's order when required by the platform.
Carrier role	Provides tracking events and proof of delivery if available.
Evidence to keep	Tracking number, delivery city or postal evidence, proof of delivery and seller messages.

Item not as described or return dispute

Use the selling platform's return or dispute process, not the STAPLE direct-store process.

View all details for item not as described or return dispute

Platform role	Defines evidence rules, deadlines and refund decision process.
Seller role	Responds to the claim and may provide return instructions.
Carrier role	Tracks return shipment only if a return label is used.
Evidence to keep	Photos, listing screenshot, invoice, packaging, return label and carrier receipt.

Brand App, Notifications and Delivery Options

A current public STAPLE shopping app, map tracking, locker program or branded delivery-management tool was not confirmed from the official site. Delivery notifications are generally handled through order emails, account order pages and the carrier named in the shipment email.

App, Notifications and Delivery Options

Feature

Use case

Order email notifications

Receive order confirmation and shipment details.

View all details for order email notifications

Where to enable	Provided at checkout through the buyer email and contact information.
When it appears	After order placement and again when shipment information is available.
What it can change	It helps you access tracking links but does not change carrier routing.
Limitations	Email delivery can be affected by spam filters, forwarding or a mistyped address.

Carrier delivery tools

Manage delivery attempt, pickup, proof of delivery or delivery instructions when offered by the carrier.

View all details for carrier delivery tools

Where to enable	The carrier website or app named by the tracking link.
When it appears	After the carrier has accepted or scheduled the parcel.
What it can change	Depending on carrier rules, it may allow pickup, rescheduling or delivery instructions.
Limitations	Some changes require shipper approval or are unavailable for certain services.

Business, Seller or Developer API

Current public official STAPLE order tracking API documentation was not confirmed. Merchants that need tracking automation can use a carrier tracking number with the 17TRACK Tracking API; do not send STAPLE order numbers as tracking numbers.

Developer/API Comparison

Option

Primary use

STAPLE public order tracking API

Current public official order tracking API not confirmed.

View all details for STAPLE public order tracking API

Provider	STAPLE, if privately available to partners.
Order/tracking coverage	Not publicly confirmed.
Authentication/access	Not publicly confirmed.
Webhook/batch capability	Not publicly confirmed.
Current documentation	No public official developer documentation was confirmed from the official site.
Important limitation	Do not infer API availability from the consumer account page.

17TRACK Tracking API

View all details for 17TRACK Tracking API

Provider	17TRACK.
Order/tracking coverage	Carrier tracking numbers supported by 17TRACK.
Authentication/access	17token header with an API key.
Webhook/batch capability	See current 17TRACK API documentation for supported tracking workflows.
Current documentation	https://api.17track.net/en/doc
Important limitation	The API uses carrier tracking numbers, not STAPLE order numbers, payment IDs or invoice numbers.

FAQ

1. How do I track my STAPLE order?

Sign in to your STAPLE account or open the shipping confirmation email, then use the carrier tracking number on the carrier site or 17TRACK when carrier tracking is available.

2. Where is my STAPLE tracking number?

Your STAPLE tracking number is usually in the shipping confirmation email or the order details page after the order has shipped. If only an order number is shown, the parcel may not yet have a carrier tracking number.

3. Can I track STAPLE with an order number?

Usually no on 17TRACK; an order number identifies the purchase in STAPLE systems, while 17TRACK needs a carrier tracking number. Use the STAPLE account or email to find the shipment number first.

4. What should I do if my STAPLE order has no tracking number?

Check your order email, spam folder and STAPLE account before contacting support. If the order has not shipped or no label was created, 17TRACK cannot generate a tracking number.

5. Why is my STAPLE tracking number not updating?

Tracking may not update until the carrier accepts or scans the parcel. If the latest event is old or shows an exception, check the carrier page and contact the carrier or STAPLE depending on whether carrier acceptance has occurred.

6. How long does STAPLE delivery take?

STAPLE delivery timing depends on checkout estimates, fulfillment readiness, destination and carrier service. Use the official shipping policy, order email and carrier estimate for your specific order rather than assuming a fixed number of days.

7. What if my STAPLE package says delivered but I did not receive it?

First check all delivery locations, household members, front desk, parcel lockers, neighbors and proof of delivery. Then contact the carrier for delivery evidence and STAPLE support for order-resolution options.

8. Can 17TRACK track my STAPLE return?

Yes, if you have a carrier return tracking number supported by 17TRACK. 17TRACK can show return parcel movement but cannot confirm whether STAPLE has approved a refund.

9. How do I check my STAPLE refund status?

Check STAPLE return communications and contact STAPLE support with your order number and return tracking. Refund status depends on return delivery, review, approval and payment-channel posting.

10. How do I contact STAPLE about an order?

Use the official STAPLE contact page or account order route and prepare your order number, buyer email, tracking number, latest carrier event and photos if the item is missing, wrong or damaged.

11. Does STAPLE use the same carrier for every order?

No single carrier should be assumed for every STAPLE order because carrier choice can vary by order, destination, item type and shipping option. Use the carrier shown in your shipping confirmation.

12. Can one STAPLE order have multiple tracking numbers?

Yes, one order can be split into multiple shipments when items are fulfilled separately. Track each carrier number separately and compare the shipment contents before reporting a missing item.

13. Who helps if I bought a STAPLE item from another marketplace?

The marketplace or retailer where you paid should be your first support channel. STAPLE direct support may not have access to third-party seller order records, tracking IDs or refund cases.

14. Is a STAPLE shipment email proof that the carrier has the package?

Not always; a shipment email may mean a label has been created before the first carrier acceptance scan. Carrier custody is better supported by an origin, acceptance or movement scan.

15. What happens if my STAPLE return tracking shows delivered?

Return delivery means the carrier reports delivery to the return destination, but refund approval may still require receiving, inspection and processing by STAPLE. Keep the tracking proof and drop-off receipt.

16. Does STAPLE have a public developer API for order tracking?

A current public official STAPLE order tracking API was not confirmed from the official site. For tracking automation, use carrier tracking numbers with an external tracking API such as 17TRACK where appropriate.

Tracking API

POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json

Body:
[
  {
    "number": "TRACKING_NUMBER"
  }
]

Note:
Use the carrier tracking number from the STAPLE shipment email or order page.
Do not use a STAPLE order number, payment ID, invoice number or return authorization as the tracking number.