Mint Order Tracking

https://www.shopmint.com

Enter a tracking number that can be used for shipment tracking to check the logistics history of your Mint order.

About Mint

Mint is a Long Island, New York fashion retailer with physical stores and an online shop at https://www.shopmint.com/. Its website presents women’s apparel, accessories, beauty and self-care products from multiple designers, together with Mint Exclusives.

Pro Tip: 17TRACK can help identify and follow a usable carrier tracking number. It cannot open private Mint order details, change an order, approve a return, or issue a refund.

Brand Entity & Order Ownership

Order party

Role in the order

Mint

Retailer and online storefront for fashion products.

View all details for Mint

What Mint controls	Its store catalog and the customer order record held by its online shop.
What Mint cannot control	Carrier scans after a parcel enters the delivery network.
Why it matters	The Mint order record and carrier shipment record are different identifiers.

Buyer

Places the order and supplies account, contact and delivery information.

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Next action	Keep the confirmation email and use the shipment identifier when it is issued.
Limitation	A buyer cannot create a carrier scan by entering an order number.

Carrier or last-mile network

Moves the parcel and records transport events.

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What it controls	Physical delivery handling and carrier tracking events.
What it cannot control	Mint’s product, order-cancellation or refund decision.

17TRACK

Independent tracking service for available carrier events.

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What it can do	Accept a carrier tracking number and display matching tracking events when supported.
What it cannot do	View private Mint account data, modify delivery details, or decide a refund.

Quick Answer

To track a Mint order, open the order confirmation or shipment message, locate the carrier tracking number, and enter that number on the carrier website or in 17TRACK. If the number has not been issued, check the Mint order record and contact Mint through the official website for order-specific help.

An order number identifies the purchase in the retailer’s system; it is not automatically a carrier tracking number. 17TRACK cannot use a private Mint order number to retrieve private order details.

How to Track Mint Orders

Start with the Mint order confirmation or shipment communication. Sign in if the order is associated with an account, open the relevant order, look for shipment or tracking information, and then use the carrier number separately from the Mint order number.

Tracking Path Comparison

Tracking path

Use when

Mint order record

You need the purchase or shipment record.

View all details for Mint order record

Identifier needed	Account access or the order communication.
What to do	Open the order, select the shipment information, and check whether a carrier number has been issued.
Limitation	An order number may identify the purchase without producing carrier events.

Order email or message

You cannot immediately locate the order online.

View all details for order email or message

What to find	Order reference, shipment notice and any carrier tracking link or number.
Next step	Follow the carrier link or copy the tracking number into 17TRACK.

17TRACK

A carrier tracking number is available.

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What you can see	Available shipment events associated with the number.
Limitation	17TRACK does not show private order information or decide delivery disputes.

Carrier website

The carrier is named and its number is accepted.

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What you can see	Carrier-specific scans and delivery information.
Next step	Use the latest event when contacting Mint about an order issue.

Order Numbers, Tracking Numbers and Where to Find Them

Use the label attached to the identifier. Do not assume that an order reference can be entered into a carrier tracker or 17TRACK.

Identifier & Tracking Number Guide

Identifier type

Where users find it

Mint order number

Order confirmation or Mint order record.

View all details for Mint order number

Who issues it	Mint’s online order system.
Can 17TRACK use it?	Use it to discuss the purchase with Mint; use a carrier tracking number for shipment tracking.
What it proves	It identifies an order record, not carrier custody or delivery.

Carrier tracking number

Shipment message, order record or carrier link.

View all details for carrier tracking number

Who issues it	The carrier or shipping system handling the parcel.
Can 17TRACK use it?	Yes, when the number is supported and has usable carrier data.
What it proves	It connects to shipment events; it does not by itself approve a refund.

Return tracking number

Return label or carrier receipt.

View all details for return tracking number

Can 17TRACK use it?	It may help follow the return parcel when the carrier is supported.
What it proves	Transit or delivery events for the return parcel, not refund approval.

Fulfillment, Sellers and Carriers

A Mint order may pass through the retailer, a fulfillment location and a carrier. The carrier responsible for a particular shipment can depend on the order and delivery arrangement.

Fulfillment & Carrier Relationship

Fulfillment model

Who ships it

Online retail order

Mint or its fulfillment operation.

View all details for online retail order

Who updates tracking	The shipping network records carrier events after the shipment is accepted.
Who handles a delivery issue	Contact the carrier for transport-specific information and Mint for the order or merchandise issue.
Check first	Confirm whether the order has a carrier number and whether the latest event is a carrier scan.

Multiple-item order

Items may be sent in separate shipments.

View all details for multiple-item order

What to check	Compare every shipment entry with every item on the order.
Important limitation	A delivered shipment does not necessarily mean every item in the order was delivered.

Tracking Statuses and Meanings

Status Quick Lookup

Status shown

Lifecycle stage

Processing or preparing shipment

Order preparation.

View all details for processing or preparing shipment

Meaning	The order record indicates preparation, but a carrier acceptance scan may not yet exist.
Customer action	Check the order communication and allow the shipment record to update before escalating.

Shipped or in transit

Carrier movement.

View all details for shipped or in transit

Meaning	The shipment has a carrier record or movement event.
Customer action	Use the latest scan and the carrier’s instructions if an exception appears.

Out for delivery

Final delivery route.

View all details for out for delivery

Meaning	The carrier has assigned the parcel to a delivery route.
Customer action	Follow the carrier’s delivery instructions and monitor for the delivery event.

Delivered

Delivery event recorded.

View all details for delivered

Meaning	The carrier reports a delivery event; this does not itself decide a merchandise or refund claim.
Customer action	Check the delivery location, household, building staff and neighbors, then preserve the delivery evidence.

Exception or return

Delivery problem or reverse movement.

View all details for exception or return

Meaning	The carrier has reported an interruption, failed attempt, address issue or return movement.
Customer action	Read the event reason, follow carrier instructions, and contact Mint for order resolution where needed.

Delivery Time and Delay Factors

Use the delivery estimate shown for the specific order rather than assuming a universal Mint delivery time. A displayed estimate is not the same as a guarantee.

Delivery Time & Delay Factors

Scenario

What can affect timing

Order preparation

Inventory, processing and shipment handoff.

View all details for order preparation

When tracking may update	After a shipment identifier is created and carrier data begins to appear.
Contact first	Mint for an order-specific shipment question.

Carrier transit

Network volume, routing and handoffs.

View all details for carrier transit

When tracking may update	When the carrier records another scan; scans may not appear continuously.
Contact first	Use the carrier for a transport event and Mint for an order or item concern.

Split shipment

Different items may have different shipment events.

View all details for split shipment

When to escalate	Compare each item with each shipment before reporting a missing item.
Important caveat	One delivery event may cover only one part of an order.

Common Tracking Problems and Solutions

Problem & Next Step

Problem

Check first

No tracking number

The latest Mint order email and order record.

View all details for no tracking number

Likely explanation	The order may still be in preparation or the shipment message may not include the number.
Immediate action	Contact Mint with the order number and purchaser contact details.

Tracking number not working

Characters, spaces and the selected carrier.

View all details for tracking number not working

Immediate action	Copy the number again from the original message and try the carrier link or 17TRACK.
Escalation	Ask Mint to confirm that the shipment identifier belongs to the order.

Shipped but no scans

Whether the first carrier acceptance event exists.

View all details for shipped but no scans

Important distinction	A shipment notice is not the same as a carrier scan.
Next step	Contact Mint if the order record and carrier status remain inconsistent.

Delivered but not received

Delivery location, household, front desk and neighbors.

View all details for delivered but not received

Priority action	Check the carrier’s photo or proof of delivery when supplied, then contact the carrier and Mint with the latest event.
Important limitation	A delivery scan does not automatically guarantee a refund or claim outcome.

Address problem, damage or wrong item

Order details, parcel condition and photographs.

View all details for address problem, damage or wrong item

Immediate action	Preserve packaging, labels, photos and the order communication.
Who to contact	Mint for the merchandise or order remedy; the carrier for transport-specific delivery information.

Returns, Exchanges and Refunds

Return tracking and refund status are separate. 17TRACK may show movement of a return parcel when a supported return tracking number exists, but Mint decides the order-side return or refund outcome.

Returns & Refunds

Scenario

Where to start

Return request

Use the official Mint order or customer-support route.

View all details for return request

Prepare	Order number, purchaser contact details, item information and reason for return.
Limitation	Eligibility and any applicable conditions must be confirmed through Mint’s current instructions.

Return parcel in transit

Carrier return number or return label.

View all details for return parcel in transit

17TRACK role	May display supported return-carrier events.
Refund dependency	Parcel movement does not by itself prove that Mint has approved or completed a refund.

Refund status

Mint’s order or support channel.

View all details for refund status

What to provide	Order number, return tracking number and any return confirmation.
Important distinction	A carrier delivery event and a payment refund event are different records.

Customer Service and Escalation

Use Mint’s official website as the starting point for order assistance. Include enough identifying information for Mint to locate the purchase without sending unnecessary payment data.

Customer Service

Channel

Best for

Mint website

Finding the current official shopping and support route.

View all details for Mint website

Prepare	Order number, email used for purchase, shipping address, tracking number and latest event.
Limitation	Use only the current contact route displayed by Mint rather than relying on an unverified third-party listing.

Carrier support

Delivery scan, attempted delivery or route question.

View all details for carrier support

Prepare	Carrier tracking number, latest event and delivery address.
Limitation	The carrier generally cannot change Mint’s product, return or refund decision.

17TRACK

Reading available shipment events.

View all details for 17TRACK

Prepare	A carrier tracking number.
Limitation	17TRACK cannot contact Mint on the buyer’s behalf or resolve an order dispute.

FAQ

Basic FAQs

1. How do I track my Mint order?

Open the Mint order communication or order record, find the carrier tracking number, and use the carrier website or 17TRACK. If no carrier number appears, contact Mint with the order reference.

2. Where can I find my Mint tracking number?

Look in the shipment message and the Mint order record. The tracking number is separate from the Mint order number.

3. Can I track a Mint order number in 17TRACK?

Usually you need a carrier tracking number for 17TRACK. An order number identifies the purchase for Mint but does not necessarily identify a carrier shipment.

4. What should I do if Mint has not provided tracking?

Check the latest order message and then contact Mint with the order number and purchaser contact details. A shipment notice may precede the first carrier scan.

5. Why is my Mint tracking number not updating?

The carrier may not have recorded a new event yet, or the number may not match the selected carrier. Recheck the original message, try the carrier link, and contact Mint if the order and shipment records conflict.

6. How long will a Mint order take to arrive?

Use the delivery estimate shown for your specific order. Preparation, carrier routing and shipment handoffs can affect the estimate, which should not be treated as a guaranteed delivery time.

7. What if Mint says my package was delivered but I cannot find it?

Check the delivery location, household, building staff and neighbors, review any carrier proof of delivery, then contact the carrier and Mint with the delivery event.

8. Can 17TRACK show my Mint return?

Yes, when you have a supported return tracking number. 17TRACK can show return movement, while Mint handles return eligibility and the refund decision.

9. Who should I contact about a Mint delivery problem?

Contact the carrier for a transport event or delivery attempt and Mint for an order, merchandise, return or refund issue.

10. What information should I give Mint support?

Provide the order number, purchase email, delivery address, tracking number, latest event and relevant photographs or return information.

Expert FAQs

11. Is a Mint shipment notice the same as carrier acceptance?

No. A Mint shipment notice identifies a shipping step, while carrier acceptance requires a carrier event in the shipment record.

12. Can one Mint order have more than one tracking number?

Yes, an order containing multiple items can have separate shipment records. Compare each item with each tracking entry before reporting a missing item.

13. Does a delivered Mint scan prove that a refund is due?

No. A delivered scan is a carrier event; refund eligibility and approval are handled through Mint’s order or support process.

14. Can 17TRACK change my Mint delivery address?

No. 17TRACK only presents available tracking information, so address changes must be handled through Mint or the carrier when their rules permit them.

15. What is the difference between return tracking and refund status for Mint?

Return tracking follows the parcel moving back to the retailer, while refund status concerns Mint’s order and payment processing after the return is reviewed.

16. Who is responsible when a Mint parcel has a carrier exception?

The carrier controls the transport event, while Mint handles the customer’s order-side resolution. Use the exception wording and tracking number when contacting both parties.

17. Can a guest recipient track a Mint gift order?

A recipient can use any shipment link or carrier tracking number shared by the purchaser. Order changes and refund questions generally require the purchaser’s order information.

18. What should I preserve for a Mint delivery dispute?

Keep the order communication, tracking number, latest event, delivery evidence, photographs, packaging and return documents so Mint and the carrier can review the same record.