Infinity Travel Order Tracking

https://infinitypillow.co

Enter a tracking number that can be used for shipment tracking to check the logistics history of your Infinity Travel order.

About Infinity Travel

Infinity Travel is a direct-to-consumer online store for travel and everyday comfort products, including the Infinity Pillow, Packable Blanket and Packable Travel Bag. The official website is https://infinitypillow.co. Orders are sold through the website’s Shopify-hosted storefront.

Pro Tip: An order confirmation identifies a purchase, while a carrier tracking number identifies a shipment. Use the identifier that matches the system you are checking.

Brand Entity & Order Ownership

Entity or order party

Role in the order

Infinity Travel

Operates the storefront and sells the listed products.

View all details for Infinity Travel

What it controls	Order processing, dispatch communication and customer support for website purchases.
What it cannot control	Carrier scans, customs decisions and the physical movement of a parcel after handoff.
Why it matters to tracking	The store’s shipping policy states that tracking information is sent after dispatch.

Buyer

Provides order, payment and delivery information and receives order notices.

View all details for buyer

What the buyer can do	Check the dispatch email, preserve order evidence and contact the store about an order problem.
Limitation	The buyer cannot create a carrier scan or change a carrier’s delivery event through 17TRACK.

Fulfillment party

A distribution center dispatches the order; the shipping policy identifies centers in the US and Hong Kong.

Carrier or last-mile carrier

Transports the parcel and generates shipment events; the specific carrier can vary by order.

Payment or refund channel

Processes payment or refund instructions separately from physical tracking.

17TRACK

Can display available carrier events for a usable tracking number, but cannot modify the order or approve a refund.

Quick Answer

To track an Infinity Travel order, open the dispatch confirmation email and use its tracking information with the carrier or 17TRACK. The official shipping policy says orders usually take 1 to 3 working days to dispatch and that tracking information is sent once an order ships.

If there is no tracking number, the order may still be processing or awaiting carrier handoff. Check the order email first, then contact Infinity Travel through the official contact page or the support email identified in the shipping policy.

17TRACK can help identify a carrier and show available shipment events. It cannot view private order details, change an address, cancel an order, contact Infinity Travel for you, or initiate a refund.

How to Track Infinity Travel Orders

Start with the dispatch email because it is the confirmed route identified by Infinity Travel’s shipping policy. If the message contains a tracking number, enter it into the named carrier’s site or 17TRACK.

Search your email for the Infinity Travel order or dispatch confirmation.
Open the shipment or tracking link and copy the shipment tracking number.
Check the carrier’s events, or enter the number into 17TRACK.
If the order was split, review each shipment or tracking number separately.
For a missing email or unresolved delivery issue, contact Infinity Travel with the order number and delivery details.

Tracking Path Comparison

Tracking path

Use when

Dispatch email

Infinity Travel has marked the order as shipped.

View all details for dispatch email

Identifier needed	Tracking number or shipment link supplied in the email.
What you can see	Available carrier events and an estimated delivery indication when supplied by the carrier.
Best next step	Follow the link or copy the tracking number into 17TRACK.
Limitation	An order confirmation before dispatch may not contain a usable carrier number.

17TRACK

You have a carrier tracking number but are unsure which carrier handles it.

View all details for 17TRACK

Identifier needed	A shipment tracking number, not only the Infinity Travel order number.
What you can see	Carrier events made available to the tracking platform.
Best next step	Use the latest event to decide whether to wait, contact the carrier or contact Infinity Travel.
Limitation	17TRACK cannot access private order records or resolve a refund.

Carrier website

The dispatch email names a carrier or supplies a carrier-specific link.

View all details for carrier website

Identifier needed	The carrier tracking number.
What you can see	Carrier scans, delivery attempts and delivery evidence when offered by that carrier.
Best next step	Follow the carrier’s instructions for delivery exceptions.
Limitation	The carrier cannot normally explain an order that has not yet been dispatched by Infinity Travel.

Contact page or support email

There is no tracking information, or the parcel appears lost, stolen or incorrect.

View all details for contact support

Identifier needed	Order number, email used for purchase, tracking number if available and the latest event.
What you can see	Order-specific assistance from Infinity Travel.
Best next step	Describe the issue and attach relevant carrier evidence.
Limitation	Support must review the order before deciding on a remedy.

Order Numbers, Tracking Numbers and Where to Find Them

Keep the Infinity Travel order number and shipment tracking number separate. The order number identifies the purchase in the store; the tracking number identifies a parcel in a carrier system.

Identifier & Tracking Number Guide

Identifier type

Where users find it

Infinity Travel order number

Order confirmation or other order communication.

View all details for Infinity Travel order number

Who issues it	The Infinity Travel storefront order system.
Can 17TRACK use it?	Usually no. Find the shipment tracking number first.
What it proves	It helps support locate the purchase; it does not prove carrier custody or delivery.

Shipment tracking number

Dispatch confirmation email.

View all details for shipment tracking number

Who issues it	The shipping or carrier system used for the dispatched parcel.
Can 17TRACK use it?	Yes, when the number is supported and carrier events are available.
What it proves	It links to a shipment record; it does not by itself prove a refund or successful delivery.

Return tracking number

The return carrier label or receipt, if a return is arranged.

View all details for return tracking number

Who issues it	The carrier handling the return parcel.
Can 17TRACK use it?	It may show available return movement.
What it proves	It shows return transportation events, not whether Infinity Travel approved a refund.

Seller reference or marketplace ID

Not applicable to the direct Infinity Travel storefront unless supplied in a separate sales channel.

Fulfillment, Sellers and Carriers

Infinity Travel’s shipping policy states that US orders ship from its US distribution center, while orders for the rest of the world ship from the US or Hong Kong distribution center. The named carrier may vary by destination and shipping option.

Fulfillment & Carrier Relationship

Fulfillment model

Who ships it

Direct website order

An Infinity Travel distribution center prepares and dispatches the parcel.

View all details for direct website order

Typical carrier network	Carrier varies by order, destination and delivery option.
Who updates tracking	The carrier creates scans after receiving or processing the parcel.
Who handles delivery issues	The carrier handles transport events; Infinity Travel handles order-level support.
Customer first check	Check dispatch timing, tracking email and the latest carrier event.

International order

The US or Hong Kong distribution center identified by the shipping policy.

View all details for international order

Typical carrier network	International transport and local delivery arrangements can vary by destination.
Who updates tracking	Each participating carrier may add events at its handoff.
Who handles delivery issues	Contact the carrier for a current transport event and Infinity Travel for order support.
Customer first check	Check customs or duty notices and the latest destination-country event.

Third-party marketplace order

Not established by the direct-store evidence; use the marketplace’s order record and seller channel.

Tracking Statuses and Meanings

An order status describes store processing; a shipment status describes carrier movement. A carrier scan is not the same as a refund approval.

Status Quick Lookup

Status shown

Lifecycle stage

Order confirmed or processing

Purchase received; dispatch may not have occurred.

View all details for order processing

Responsible party	Infinity Travel order processing.
What happens next	The order is prepared for dispatch.
Customer action	Allow the stated dispatch window and watch for the dispatch email.

Shipped or in transit

The parcel has been dispatched or has carrier movement.

View all details for shipped or in transit

Responsible party	The carrier controls transport scans after handoff.
What happens next	Further scans may appear as the parcel moves between facilities.
Customer action	Use the tracking number and follow any carrier instructions.

Out for delivery

The carrier indicates final delivery activity.

View all details for out for delivery

Responsible party	The local delivery carrier.
What happens next	Delivery may be attempted according to the carrier’s route and procedures.
Customer action	Check delivery instructions and remain alert for an attempt or exception.

Delivered

A carrier delivery event has been recorded.

View all details for delivered

Responsible party	The carrier records the delivery event; Infinity Travel handles order-level support.
What happens next	The customer should verify the delivery location and evidence.
Customer action	Check entrances, household members, building staff and neighbors before escalating.

Exception, held or returned

A transport, address, customs or delivery problem requires review.

View all details for an exception

Responsible party	The carrier may control the immediate event; Infinity Travel may need to review the order outcome.
What happens next	The carrier may request information, reattempt delivery or return the parcel.
Customer action	Read the exact event, preserve evidence and contact the appropriate party promptly.

Delivery Time and Delay Factors

The official shipping policy states that dispatch usually takes 1 to 3 working days. For US orders, standard delivery is estimated at 5 to 14 days and expedited delivery at 2 to 6 days. International shipping cost and estimated delivery are calculated at checkout.

Delivery Time & Delay Factors

Scenario or service

Timing source

Dispatch

Usually 1 to 3 working days according to the shipping policy.

View all details for dispatch timing

Possible delay factors	Order processing, product availability, weekends or operational volume.
When tracking may update	After dispatch and carrier processing.
Contact first	Infinity Travel if the stated dispatch window has passed without dispatch communication.

US Standard

Estimated delivery: 5 to 14 days; shipping cost depends on order value.

View all details for US Standard

Possible delay factors	Carrier processing, weather, address issues and delivery volume.
When tracking may update	When the carrier receives and scans the parcel.
Important caveat	The estimate is not a guarantee of delivery on a particular date.

US Expedited

Estimated delivery: 2 to 6 days.

View all details for US Expedited

Possible delay factors	Dispatch time, carrier operations and destination conditions.
When tracking may update	After dispatch and carrier acceptance or processing.
Important caveat	The shipping policy describes an estimate, not a guaranteed delivery time.

Rest of world

Cost and estimated delivery are calculated at checkout.

View all details for international delivery

Possible delay factors	International handoffs, customs, local delivery and government duties or taxes.
When tracking may update	At export, transit, import and local-carrier events when available.
Contact first	Check the carrier or customs notice, then contact Infinity Travel for order assistance.

Common Tracking Problems and Solutions

Match the problem to the system showing it. A missing carrier scan should be handled differently from an order that has not yet been dispatched.

Problem & Next Step

Problem shown

Check first

No tracking number

Whether the order has passed the stated 1 to 3 working day dispatch window.

View all details for no tracking number

Likely cause	The order is still processing or the carrier information has not been sent.
Immediate action	Check email spam folders and contact Infinity Travel with the order number.
Escalate when	The dispatch window has passed without a dispatch message.

Tracking number not working

The number was copied correctly and the parcel was recently dispatched.

View all details for tracking number not working

Likely cause	Carrier data may not yet be visible or the wrong identifier was used.
Immediate action	Try the carrier named in the email and 17TRACK, then allow carrier processing time.
Who to contact	Infinity Travel if the number remains unusable after dispatch communication.

Shipped but no scans

The dispatch date and latest message.

View all details for shipped but no scans

Likely cause	The label may exist before the carrier records its first visible scan.
Immediate action	Check again using the same tracking number and retain the dispatch email.
Who to contact	Infinity Travel for an order-level check; the carrier once it has accepted the parcel.

Package delayed or stuck

The latest event, event date and destination.

View all details for a delayed package

Likely cause	Carrier backlog, international handoff, customs or local delivery conditions.
Immediate action	Read the exact event and follow a carrier request if one appears.
Escalate when	The tracking has no meaningful movement or the estimated delivery window has passed.

Delivered but not received

Entrance, mailbox, household members, neighbors, building staff and delivery photo or proof.

View all details for delivered but not received

Immediate priority	Check all likely delivery locations and the carrier’s proof of delivery or event details.
Next action	Contact the carrier about the delivery event, then contact Infinity Travel with the evidence.
Important limitation	A delivered scan does not automatically establish eligibility for a refund; Infinity Travel must review the case.

Customs hold or duty issue

The carrier or customs notice.

View all details for customs or duty issue

Likely cause	International import review or unpaid government duties and taxes.
Immediate action	Follow the official carrier or customs payment instructions.
Important limitation	The shipping policy says customers are responsible for applicable extra duties and taxes.

Lost, stolen or damaged package

Tracking events, delivery evidence, photographs and any carrier report.

View all details for lost, stolen or damaged package

Immediate action	Contact Infinity Travel support; for a missing or stolen package, provide a carrier report or security footage if possible.
Who to contact	The carrier for transport evidence and Infinity Travel for order resolution.
Important limitation	The shipping policy does not promise an automatic remedy for every case.

Return or refund not updating

Return tracking and the separate support or refund communication.

View all details for return or refund delay

Likely cause	Return transportation and refund review are separate processes.
Immediate action	Send the return tracking number and order details to Infinity Travel support.
Important limitation	17TRACK can show transport events but cannot determine refund approval.

Returns and Refunds

A return tracking number follows the parcel going back to Infinity Travel. A refund status describes the store or payment process. These are separate and should not be treated as the same event.

Returns & Refunds

Scenario

Where to start

Return request

Contact Infinity Travel through the official contact page or order support.

View all details for return request

Identifier needed	Order number, purchase email and reason for contact.
Return tracking	Use the carrier number supplied with an authorized return, if one is issued.
Refund dependency	Refund handling depends on Infinity Travel’s review and the applicable policy.

Return parcel in transit

Use the return carrier’s tracking page or 17TRACK.

View all details for return parcel in transit

What tracking can show	Available carrier movement and delivery events.
What tracking cannot show	Whether the return was accepted or the refund was approved.
Customer action	Keep the receipt and send the return number to Infinity Travel support.

Refund question

Contact Infinity Travel with the order and return evidence.

View all details for refund question

Identifier needed	Order number, return tracking number and any support correspondence.
Refund timing dependency	Processing depends on receipt, review and the payment channel.
Important limitation	17TRACK cannot approve, accelerate or confirm a refund.

Refused international package

Review the shipping policy and contact Infinity Travel.

View all details for refused international package

Policy condition	If refused because of duties, the shipping policy says the value may be refunded after shipping cost is deducted.
Different outcome	If the courier destroys the refused package, the shipping policy says the product value will not be refunded.
Customer action	Keep the carrier record and contact Infinity Travel before refusing or abandoning a parcel where possible.

Customer Service and Escalation

Use Infinity Travel for order, dispatch, missing-package and refund questions. Use the carrier for a current delivery event, delivery attempt or carrier-held parcel. Prepare the order number, tracking number, email used for purchase, address, latest event and photographs or reports where relevant.

Customer Service

Channel

Best for

Official contact page

General order, product and support requests.

View all details for the official contact page

Information to prepare	Name, email, phone number, order number, tracking number and a concise description.
Who should use it	The purchaser or someone with the order details.
Limitation	The contact page itself does not replace carrier tracking.

Support email

The shipping policy identifies hello@infinitypillow.co for order help.

View all details for support email

Information to prepare	Order number, tracking number, latest carrier event and supporting photographs or reports.
Best use	Missing, stolen or otherwise unresolved order issues.
Limitation	Do not send payment card numbers or unrelated personal information.

Carrier support

Delivery attempt, address issue, customs event or delivery evidence.

View all details for carrier support

Information to prepare	Carrier tracking number, delivery address and latest event.
Who should use it	The recipient or purchaser with access to the tracking record.
Limitation	The carrier may not be able to change Infinity Travel’s order or refund decision.

FAQ

Basic FAQs

1. How do I track my Infinity Travel order?

Open the Infinity Travel dispatch email and use its tracking number with the named carrier or 17TRACK. If the order has not been dispatched, tracking may not yet be available.

2. Where can I find my Infinity Travel tracking number?

Look in the dispatch confirmation email sent after Infinity Travel ships the order. Search your inbox and spam folder using the store name or your order email.

3. Can I track an Infinity Travel order number on 17TRACK?

Usually you need the shipment tracking number rather than the Infinity Travel order number. The order number is primarily useful when contacting Infinity Travel about the purchase.

4. What should I do if my Infinity Travel order has no tracking number?

Check whether the order is still within the usual 1 to 3 working day dispatch period. After that period, contact Infinity Travel with your order number and purchase email.

5. Why is my Infinity Travel tracking number not updating?

A carrier record may not yet contain a visible scan, especially around dispatch or a handoff. Verify the number, check the named carrier and contact Infinity Travel if the lack of movement continues.

6. How long does Infinity Travel delivery take?

The official policy estimates 5 to 14 days for US Standard and 2 to 6 days for US Expedited, after the stated dispatch process. International estimates are calculated at checkout.

7. What should I do if Infinity Travel says delivered but I cannot find the package?

Check entrances, mail areas, household members, neighbors and building staff, then review delivery evidence and contact the carrier. Send the evidence to Infinity Travel for order-level assistance.

8. Can I track an Infinity Travel return?

Yes, a return carrier number may be trackable through the carrier or 17TRACK. Return movement does not by itself confirm that Infinity Travel approved a refund.

9. Can 17TRACK show my Infinity Travel refund status?

No. 17TRACK can show available parcel events, but refund status must be confirmed by Infinity Travel or the relevant payment channel.

10. How do I contact Infinity Travel about an order?

Use the official contact page or the support email identified in the shipping policy. Include your order number, tracking number, latest event and a clear description of the issue.

Expert FAQs

11. Which distribution center ships an Infinity Travel order?

US orders are stated to ship from Infinity Travel’s US distribution center, while orders for the rest of the world may ship from the US or Hong Kong distribution center.

12. Does an Infinity Travel dispatch email prove the carrier has accepted the parcel?

No. Dispatch communication indicates that Infinity Travel has sent shipment information; carrier acceptance is established by a carrier event when one appears.

13. Who is responsible when an Infinity Travel parcel is held by customs?

The carrier or customs authority controls the hold itself, while Infinity Travel can assist with the order. The shipping policy states that customers are responsible for applicable extra duties and taxes.

14. Can 17TRACK resolve an Infinity Travel lost-package claim?

No. 17TRACK may provide shipment events, but Infinity Travel’s shipping policy directs customers with missing or stolen packages to its support team, preferably with a carrier report or security footage.

15. What happens if an international Infinity Travel package is refused because of duties?

The shipping policy says the order value may be refunded after shipping cost is deducted if the items return because of refused duties. If the courier destroys the parcel, the policy says the product value will not be refunded.

16. Can one Infinity Travel order have more than one tracking number?

It can happen when products are dispatched separately, although the supplied policy does not promise a particular split-shipment process. Check every dispatch message and ask Infinity Travel if an item is missing.

17. Can a gift recipient track an Infinity Travel package?

A recipient can use a tracking number shared by the purchaser or dispatch email. Without the order or tracking information, Infinity Travel may need the purchaser’s details to locate the transaction.

18. Is a delivered scan the same as an approved Infinity Travel refund?

No. A delivered scan is a carrier event, while a refund is an order and payment decision that must be handled by Infinity Travel or the relevant payment channel.