Indigo Order Tracking

https://www.indigo.ca

Enter a tracking number that can be used for shipment tracking to check the logistics history of your Indigo order.

About Indigo

Indigo is a Canadian retail brand operated by Indigo Books & Music Inc. It sells books, lifestyle products, toys, gifts and related merchandise through Indigo stores and the Indigo online store. Official website: https://www.indigo.ca/.

Brand Entity & Order Ownership

Entity / order party

Role in the order

Indigo

Retailer and online order account owner.

View all details for Indigo

What it controls	Order confirmation, item availability, order status shown in the account, store pickup options, returns entry points and customer service processes.
What it cannot control	Carrier scan timing after a parcel is handed to a delivery network, weather, customs, recipient access issues or carrier routing exceptions.
Why it matters to tracking	The Indigo order page is the first place to confirm whether the order has shipped and whether a carrier tracking number exists.

Buyer account

The customer identity used to place and review the order.

View all details for buyer account

What it controls	Access to order history, email address, saved delivery information and eligible self-service actions shown by Indigo.
What it cannot control	It cannot create carrier scans or prove physical delivery without tracking events or delivery evidence.
Why it matters to tracking	Most private order details are visible only to the account holder or the email recipient of the order confirmation.

Seller or merchant

Normally Indigo for Indigo.ca orders; if a listing identifies another seller, that seller may affect fulfillment.

View all details for seller or merchant

What it controls	Item sourcing, shipment handoff readiness and some product-specific return conditions when disclosed on the order or listing.
What it cannot control	Last-mile delivery scans once the package is with the carrier.
Why it matters to tracking	If an order is not sold or fulfilled directly by Indigo, the order page and seller information determine who can explain shipment preparation.

Carrier or last-mile carrier

The delivery network that scans and transports the parcel.

View all details for carrier or last-mile carrier

What it controls	Acceptance scans, transit scans, delivery attempts, proof of delivery where available and return-to-sender scans.
What it cannot control	Order cancellation, refund approval, item replacement or Indigo account corrections.
Why it matters to tracking	17TRACK and carrier sites depend on carrier tracking numbers and scan data, not on the Indigo order number alone.

Payment/refund channel

The payment method and Indigo refund workflow tied to the purchase.

View all details for payment and refund channel

What it controls	Refund posting depends on Indigo approval, return receipt and the payment provider’s processing steps.
What it cannot control	It does not update parcel movement or carrier delivery status.
Why it matters to tracking	A delivered return scan is evidence of return movement, but it is not the same as a refund approval.

17TRACK relationship

Independent package tracking platform.

View all details for 17TRACK relationship

What it controls	17TRACK can query supported carrier tracking events when a valid carrier tracking number is available.
What it cannot control	17TRACK cannot access private Indigo order records, modify addresses, cancel orders, approve returns, issue refunds or contact sellers.
Why it matters to tracking	Use Indigo for order ownership questions and 17TRACK for parcel visibility after a usable tracking number exists.

Quick Answer

To track an Indigo order, sign in to your Indigo account or open the order confirmation or shipping email, then look for the order status, carrier name and tracking number. If a carrier tracking number is available, you can also enter it on 17TRACK to view supported carrier events.

Question	Direct answer
Where do I find tracking?	Check the Indigo order details and the shipping confirmation email.
Can 17TRACK track it?	Yes, when you have a carrier tracking number supported by the carrier network.
What if there is no tracking?	The order may still be processing, not yet scanned, split into another shipment, digital, pickup-only or not eligible for parcel tracking.
Who should I contact?	Contact Indigo for order, payment, return and refund issues; contact the carrier for delivery-scan issues after handoff.

Pro Tip: 17TRACK can help follow available carrier tracking numbers and may auto-detect carriers, but it cannot view private Indigo account data, change delivery addresses, start returns or issue refunds.

How to Track Indigo Orders

Start with Indigo because it owns the order record. Log in, open your order list, select the order, check whether the order has multiple shipments, and copy the carrier tracking number if one is shown.

Tracking Path Comparison

Tracking path

Use when

Indigo account order page

You placed the order while signed in or can access the account used at checkout.

View all details for Indigo account order page

Identifier needed	Account login and the order selected from order history.
What you can see	Order status, shipped items, pickup information, tracking link when available and possible split shipments.
Best next step	Open the shipment details and copy the carrier tracking number into the carrier site or 17TRACK.
Important limitation	An order number alone may not work on a carrier website.

Order email or SMS

You checked out as a guest, received a gift, or do not want to sign in.

View all details for order email or SMS

Identifier needed	Order confirmation, shipment confirmation or tracking link sent by Indigo.
What you can see	Order number, items, shipped notice, carrier link and estimated delivery details when provided.
Best next step	Use the tracking link or copy the tracking number without sharing private order details publicly.
Important limitation	Gift recipients may have limited visibility unless the purchaser shares tracking information.

17TRACK

You have a carrier tracking number and want consolidated tracking visibility.

View all details for 17TRACK

Identifier needed	Carrier tracking number, not the Indigo order number.
What you can see	Carrier events that are available through supported tracking networks.
Best next step	If no events appear, re-check the number, wait for the first carrier scan, or confirm the carrier in Indigo.
Important limitation	17TRACK cannot display Indigo-only statuses such as payment review or item preparation.

Carrier website

A carrier name and tracking number are shown by Indigo.

View all details for carrier website

Identifier needed	Carrier tracking number and sometimes destination postal code for delivery options.
What you can see	Delivery attempts, pickup card information, redelivery options and proof-of-delivery features when offered.
Best next step	Use carrier tools for delivery instructions, depot pickup or delivery dispute evidence when available.
Important limitation	The carrier cannot approve an Indigo refund or resend an item.

Guest, gift or app notification route

You do not control the purchaser account or rely on mobile notifications.

View all details for guest, gift or app notification route

Identifier needed	Email link, gift tracking information shared by the buyer, or app account notification.
What you can see	Usually only the shipment information disclosed in the message or app.
Best next step	Ask the purchaser for the carrier tracking number if you cannot access the order record.
Important limitation	Customer service may need the purchaser’s order details before discussing private account information.

Order Numbers, Tracking Numbers and Where to Find Them

An Indigo order number identifies a purchase inside Indigo systems. A carrier tracking number identifies a parcel inside a delivery network. 17TRACK normally needs the carrier tracking number.

Identifier & Tracking Number Guide

Identifier type

Where users find it

Indigo order number

Order confirmation email and Indigo order history.

View all details for Indigo order number

Looks like / example	Use a masked example such as Indigo-ORDER-##### when discussing it publicly.
Who issues it	Indigo order system.
Can 17TRACK use it?	Usually no; use it with Indigo support or the Indigo account page.
What it can and cannot prove	It proves an Indigo purchase record, but not carrier possession of a parcel.

Shipment or tracking number

Shipping confirmation email, shipment details or carrier tracking link.

View all details for shipment or tracking number

Looks like / example	Carrier-specific; use a masked example such as TRACKING-########.
Who issues it	The carrier, shipping system or fulfillment party.
Can 17TRACK use it?	Yes, when it is a valid supported carrier tracking number.
What it can and cannot prove	It can show carrier scan history; it does not prove item condition or refund eligibility.

Carrier tracking number

Carrier page linked from the Indigo shipment email.

View all details for carrier tracking number

Looks like / example	Format varies by carrier; avoid posting a full live number publicly.
Who issues it	The delivery carrier or label provider.
Can 17TRACK use it?	Often yes, depending on carrier support and data availability.
What it can and cannot prove	It can prove scan events, but a missing scan does not always mean Indigo has not shipped.

Return tracking number

Return label, drop-off receipt or carrier receipt.

View all details for return tracking number

Looks like / example	Carrier-specific; keep the drop-off receipt until the return is resolved.
Who issues it	Return carrier or label provider.
Can 17TRACK use it?	Yes, if it is a supported carrier tracking number.
What it can and cannot prove	It can show return parcel movement; it does not confirm refund approval.

Return authorization or case reference

Indigo return workflow or customer service message.

View all details for return authorization or case reference

Looks like / example	Masked example: RETURN-CASE-#####.
Who issues it	Indigo or its returns system.
Can 17TRACK use it?	No, unless it is also a carrier tracking number.
What it can and cannot prove	It identifies a return request, not carrier transit.

Gift, guest or seller reference

Gift message, guest checkout email, invoice or order communication.

View all details for gift, guest or seller reference

Looks like / example	Varies by message; do not assume it is a carrier tracking number.
Who issues it	Indigo, purchaser, seller or gift sender depending on the order path.
Can 17TRACK use it?	Only if it is a real carrier tracking number.
What it can and cannot prove	It may help Indigo identify the order, but it may not provide parcel scans.

Fulfillment, Sellers and Carriers

The carrier for an Indigo package can vary by destination, item, fulfillment location and delivery option. If Indigo does not publish a fixed carrier list for your exact order, rely on the carrier name shown in your order or shipping email.

Fulfillment & Carrier Relationship

Fulfillment model

Who ships it

Indigo warehouse shipment

Indigo or its fulfillment partner prepares the parcel.

View all details for Indigo warehouse shipment

Typical carriers or delivery network	Carrier varies by order, region, item type and delivery option.
Who updates tracking	The carrier after label creation and scan acceptance.
Who handles delivery issues	Carrier for delivery attempts and scans; Indigo for order replacement, refund or item issues.
What the customer should check first	Indigo shipment email and carrier tracking link.

Store pickup or pickup-ready order

Indigo store holds the item for pickup.

View all details for store pickup or pickup-ready order

Typical carriers or delivery network	Often no parcel carrier for in-store pickup; status is managed by Indigo store systems.
Who updates tracking	Indigo updates order and pickup readiness messages.
Who handles delivery issues	The selected store or Indigo customer service handles pickup issues.
What the customer should check first	Pickup-ready email, identification requirements and store information.

Split shipment

Multiple fulfillment locations or shipment batches may ship separately.

View all details for split shipment

Typical carriers or delivery network	Each package may have its own carrier and tracking number.
Who updates tracking	Each carrier updates its own shipment events.
Who handles delivery issues	Indigo can confirm whether the missing item shipped separately; the carrier handles scanned parcel movement.
What the customer should check first	Item-level shipment details rather than only the top-level order status.

Third-party or marketplace-style seller

If disclosed on the listing or order, the seller or partner may fulfill the item.

View all details for third-party or marketplace-style seller

Typical carriers or delivery network	Carrier varies by seller, item and region.
Who updates tracking	The seller or fulfillment provider provides shipment data; the carrier provides scan data.
Who handles delivery issues	Start from the Indigo order page or support channel to confirm the responsible party.
What the customer should check first	Seller name, fulfillment note and any seller-specific return or shipping instructions.

Digital item or service order

No physical carrier shipment may exist.

View all details for digital item or service order

Typical carriers or delivery network	Not applicable for non-physical delivery.
Who updates tracking	Indigo or the service provider updates account or email status.
Who handles delivery issues	Indigo customer service or the relevant service provider.
What the customer should check first	Email inbox, account library or redemption instructions.

Tracking Statuses and Meanings

Status Quick Lookup

Status shown

Lifecycle stage

Pending or order received

Order creation and payment review.

View all details for pending or order received

What it usually means	Indigo has recorded the order, but the parcel may not exist yet.
Who is responsible now	Indigo order system and payment channel.
What happens next	Items move to preparation, cancellation, backorder or pickup workflow depending on availability.
What the customer should do	Review the confirmation email and wait for shipment or pickup notice.

Processing or preparing shipment

Fulfillment before carrier handoff.

View all details for processing or preparing shipment

What it usually means	Items are being sourced, packed or assigned to a fulfillment location.
Who is responsible now	Indigo or the disclosed fulfillment party.
What happens next	A shipping label may be created and a tracking number may appear.
What the customer should do	Check for split shipments or any item-level delay notices.

Shipped or label created

Shipment created; carrier scans may still be pending.

View all details for shipped or label created

What it usually means	Indigo has generated shipment information or handed the package to the carrier.
Who is responsible now	Transition from fulfillment party to carrier.
What happens next	The carrier should show acceptance or origin scans when processed.
What the customer should do	Use the tracking number and allow time for the first carrier scan.

In transit or out for delivery

Carrier transportation and last-mile delivery.

View all details for in transit or out for delivery

What it usually means	The carrier has scanned the parcel in its network or assigned it for delivery.
Who is responsible now	Carrier and last-mile delivery network.
What happens next	Delivery, pickup notice, exception or return-to-sender update.
What the customer should do	Monitor carrier events and check delivery instructions or access requirements.

Delivered, pickup ready, exception, return or refund

Final delivery, customer action, failed delivery, reverse logistics or payment resolution.

View all details for delivered, pickup ready, exception, return or refund

What it usually means	The parcel was delivered, is waiting for pickup, has a delivery problem, is being returned, or the order has entered a refund workflow.
Who is responsible now	Carrier for scan evidence, Indigo for refund or order remedy decisions.
What happens next	Proof review, pickup, redelivery, return receipt, inspection or refund processing.
What the customer should do	Keep tracking screenshots, photos, receipts and case numbers before escalating.

Delivery Time and Delay Factors

Use the delivery estimate shown at checkout, in the Indigo order details or in the carrier tracking page. Avoid treating an estimated date as a guaranteed delivery date unless Indigo explicitly states the terms for that order.

Delivery Time & Delay Factors

Scenario/service

Typical timing source

Standard shipped order

Checkout estimate, order email and carrier page.

View all details for standard shipped order

What can delay it	Item availability, warehouse processing, carrier capacity, weather, address issues and missed delivery attempts.
When tracking may update	After label creation, carrier pickup, depot processing or last-mile scan.
Who to contact first	Indigo before the first carrier scan; carrier after clear carrier acceptance.
Important caveat	Indigo does not use one universal delivery time for every item and region.

Preorder, backorder or unavailable item

Product page, order details and Indigo notifications.

View all details for preorder, backorder or unavailable item

What can delay it	Publisher or supplier release timing, stock allocation or partial fulfillment.
When tracking may update	Only after the physical item is ready to ship.
Who to contact first	Indigo customer service for availability or order changes.
Important caveat	No carrier tracking exists before shipment creation.

Split shipment

Item-level shipment details in the order.

View all details for split shipment

What can delay it	Different stock locations, item sizes or shipping constraints.
When tracking may update	Each package updates independently.
Who to contact first	Indigo if one item has no shipment record; carrier if one tracked parcel is stuck.
Important caveat	One delivered package does not always mean the whole order is complete.

Store pickup

Pickup-ready email and Indigo store status.

View all details for store pickup

What can delay it	Store inventory mismatch, reservation processing or transfer timing.
When tracking may update	When Indigo marks the order ready or changes pickup status.
Who to contact first	The selected Indigo store or Indigo support.
Important caveat	17TRACK is not useful unless a carrier tracking number is issued.

Peak season, severe weather or remote delivery

Carrier service alerts and Indigo order updates.

View all details for peak season, severe weather or remote delivery

What can delay it	Carrier volume, route disruptions, unsafe access, regional limitations or local holidays.
When tracking may update	After depot processing, rerouting or delivery attempt resolution.
Who to contact first	Carrier for live delivery network events; Indigo for order remedy after carrier investigation.
Important caveat	Delivery estimates may change as carriers update scans.

Common Problems and Next Steps

Problem & Next Step

Problem shown

Check first

No tracking number

Order status, shipment email, pickup status and whether the item is preorder or digital.

View all details for no tracking number

Likely cause	The order has not shipped, the carrier has not scanned it, the order is pickup-only, or it is split.
Immediate action	Wait for shipment confirmation and check item-level details.
When to escalate	If Indigo’s estimated or communicated shipment window has passed without an update.
Who to contact	Indigo.

Tracking number not working or no scans

Carrier name, copied digits, spaces, shipment date and first scan timing.

View all details for tracking number not working

Likely cause	Label created before carrier acceptance, wrong carrier selected, typo or delayed carrier ingestion.
Immediate action	Try the carrier link from Indigo and then 17TRACK with the exact carrier tracking number.
When to escalate	When the carrier still has no record after a reasonable scan window or Indigo says the parcel was shipped.
Who to contact	Indigo before acceptance; carrier after acceptance.

Package stuck, delivery attempted, address problem or customs hold

Latest carrier event, delivery notice, address line and any action required by the carrier.

View all details for package stuck or delivery exception

Likely cause	Carrier routing delay, failed access, incomplete address, depot hold or border-processing issue when applicable.
Immediate action	Use carrier tools for pickup, redelivery or address clarification if available.
When to escalate	After the carrier’s action window passes or the parcel is returned to sender.
Who to contact	Carrier for delivery instructions; Indigo for replacement, refund or order remedy.

Delivered but not received

Mailbox, porch, building desk, locker, neighbours, delivery photo or proof of delivery.

View all details for delivered but not received

Likely cause	Safe-drop location, building handoff, premature scan, wrong address or theft after delivery.
Immediate action	Check delivery locations, household members, front desk and carrier proof before opening a case.
When to escalate	If the package cannot be found after checking local delivery evidence.
Who to contact	Carrier for scan evidence and Indigo for order-level resolution; do not assume refund approval.

Split shipment missing item or seller did not ship

Item-level shipment details, seller name and whether another parcel is still pending.

View all details for split shipment missing item or seller did not ship

Likely cause	Partial fulfillment, backorder, cancellation, seller processing delay or separate tracking number.
Immediate action	Compare delivered items against the order and check all shipment emails.
When to escalate	When the missing item has no future shipment or the seller/fulfillment party misses the expected handoff.
Who to contact	Indigo or the disclosed seller route in the order page.

Wrong item, damaged item, lost package, return not updating or refund pending

Photos, invoice, packaging, tracking event, return receipt and case reference.

View all details for item, return or refund problem

Likely cause	Fulfillment error, carrier damage, lost parcel investigation, return carrier delay or refund processing dependency.
Immediate action	Save evidence and open the appropriate Indigo support or return workflow.
When to escalate	When the carrier or Indigo case has not progressed according to the official instructions for your order.
Who to contact	Indigo for item and refund decisions; carrier for parcel evidence.

Returns, Exchanges and Refunds

Return tracking and refund status are different. A return tracking number can show the package moving back, while refund status depends on Indigo’s return receipt, inspection and payment processing rules for the order.

Returns & Refunds

Scenario

Where to start

Return request

Indigo returns help page, account order page or customer service route.

View all details for return request

Who can start it	The purchaser or authorized account holder; gift recipients may need gift-return instructions.
Identifier needed	Order number, item details and account or email information.
Return shipping/tracking	Use the return label or carrier receipt if a mail return is used.
Refund timing dependency	Depends on return receipt, eligibility review and payment provider processing.
Important limitation	Return eligibility varies by item and official return policy conditions.

Exchange or replacement

Indigo customer service or official return/exchange instructions.

View all details for exchange or replacement

Who can start it	Usually the purchaser, subject to item eligibility and stock availability.
Identifier needed	Order number, item SKU/title, photos for damage or wrong item, and shipment tracking.
Return shipping/tracking	Keep the drop-off receipt and return tracking number.
Refund timing dependency	Replacement or exchange timing depends on inventory and return processing.
Important limitation	17TRACK cannot create an exchange order.

Cancel order

Indigo order page or customer service, if cancellation is still available.

View all details for cancel order

Who can start it	The purchaser or account holder.
Identifier needed	Order number and account email.
Return shipping/tracking	If the parcel already shipped, cancellation may no longer be possible and return tracking may be needed instead.
Refund timing dependency	Depends on whether the order was charged, cancelled before shipment or returned after delivery.
Important limitation	Carrier tracking cannot cancel an Indigo order.

Gift return or third-party seller return

Official Indigo gift-return instructions or seller-specific instructions shown with the order.

View all details for gift return or third-party seller return

Who can start it	Gift recipient or purchaser depending on the information available and policy requirements.
Identifier needed	Gift receipt, order number, purchaser information if required, and return label information.
Return shipping/tracking	Use the return label tracking and keep proof of drop-off.
Refund timing dependency	May depend on gift-card credit, original payment method or seller return processing.
Important limitation	Private order details may not be available to a gift recipient without proper proof.

Customer Service and Escalation

Customer Service

Channel

Best for

Indigo Help Centre

Shipping, delivery, returns, account and order questions.

View all details for Indigo Help Centre

Where to access	https://help.indigo.ca/hc/en-us
Information to prepare	Order number, account email, tracking number, shipping address, latest event and photos for damage.
Who should use it	Purchasers, gift recipients with proof, and customers needing policy guidance.
Important limitation	Do not rely on unverified phone numbers or hours from third-party pages.

Indigo order details

Order status, shipment tracking, split shipments and self-service options.

View all details for Indigo order details

Where to access	Sign in at Indigo account login and open order history.
Information to prepare	Order number, email address and item details.
Who should use it	The account holder or purchaser.
Important limitation	Guest or gift recipients may need the email link or purchaser help.

Carrier support

Delivery attempts, pickup notices, proof of delivery and address-access problems.

View all details for carrier support

Where to access	The carrier website linked from the Indigo shipment email.
Information to prepare	Carrier tracking number, destination postal code, delivery notice and proof of identity where needed.
Who should use it	Recipient or purchaser after carrier acceptance scans appear.
Important limitation	Carrier support cannot approve Indigo refunds or replacements.

Seller, Marketplace and Buyer Responsibility

Indigo orders are primarily retail orders through Indigo, but if an order page or listing identifies a seller, partner or separate fulfillment party, use that disclosed information to decide who can answer shipment-preparation questions.

Marketplace Responsibility

Issue

Buyer action

Seller has not shipped or wrong tracking was provided

Check the Indigo order page, seller details and shipment emails before escalating.

View all details for seller has not shipped or wrong tracking

Platform role	Indigo provides the order record and customer support route when applicable.
Seller role	The disclosed seller or fulfillment party may need to confirm handoff and tracking accuracy.
Carrier role	The carrier can only confirm tracking after a valid parcel record exists.
Evidence to keep	Order page, seller name, tracking number and messages.

Item not received or delivery scan conflict

Collect proof-of-delivery evidence and report through the proper Indigo or carrier channel.

View all details for item not received or scan conflict

Platform role	Indigo reviews order-level remedies according to policy and case evidence.
Seller role	Seller may confirm shipment contents if the item was not fulfilled directly by Indigo.
Carrier role	Carrier provides scan events, delivery location, attempted-delivery records and proof when available.
Evidence to keep	Photos of delivery area, delivery notice, screenshots, invoice and case number.

Item not as described, return dispute or refund after delivery failure

Use Indigo support or the return workflow and keep item-condition evidence.

View all details for item dispute or refund after delivery failure

Platform role	Indigo determines available remedies for the order or routes the customer according to official instructions.
Seller role	If a seller is disclosed, seller-specific return handling may apply.
Carrier role	Carrier evidence may support loss or damage claims but does not decide refund eligibility.
Evidence to keep	Photos, packaging, return label, carrier receipt, item listing and communication history.

Brand App, Notifications and Delivery Options

App, Notifications and Delivery Options

Feature

Use case

Email notifications

Order confirmation, shipment updates, pickup-ready messages and return messages.

View all details for email notifications

Where to enable	Use the email entered at checkout and account communication settings where available.
When it appears	After order placement, shipment creation, pickup readiness or return activity.
What it can change	It helps you access tracking links and order information.
Limitations	Emails can be filtered to spam or sent to the purchaser rather than a gift recipient.

Indigo account or mobile experience

Review order history and account-linked order updates.

View all details for Indigo account or mobile experience

Where to enable	Sign in through Indigo web or official app channels when available in your region.
When it appears	After orders are associated with the account.
What it can change	It may make order lookup easier, but it does not create carrier scans.
Limitations	Private order details require account access.

Store pickup

Pick up eligible orders at a selected Indigo store.

View all details for store pickup

Where to enable	Select eligible pickup options during checkout where offered.
When it appears	On eligible product and checkout flows, followed by a pickup-ready notice.
What it can change	It changes the fulfillment path from parcel delivery to store collection.
Limitations	17TRACK cannot track a pickup-only order without a carrier tracking number.

Carrier delivery options

Redelivery, depot pickup, delivery instructions or proof of delivery when the carrier offers them.

View all details for carrier delivery options

Where to enable	The carrier website linked from the shipment tracking page.
When it appears	After the carrier has accepted the parcel and supports recipient options.
What it can change	It may affect delivery instructions or pickup arrangements.
Limitations	Carrier options vary and may require identity, postal code or account verification.

Business, Seller or Developer API

Current public official Indigo order tracking API documentation for external sellers or developers is not confirmed. Do not build an integration by guessing Indigo account endpoints. For shipment visibility, merchants can use 17TRACK API with carrier tracking numbers.

Developer/API Comparison

Option

Primary use

Indigo public order tracking API

Current public official order tracking API not confirmed.

View all details for Indigo public order tracking API

Provider	Indigo, if officially published.
Order/tracking coverage	Do not assume public access to private Indigo order records.
Authentication/access	Not confirmed for public developer use.
Webhook/batch capability	Not confirmed.
Current documentation	No public official developer tracking documentation confirmed for this page.
Important limitation	Scraping private account pages may violate terms and create privacy risk.

17TRACK API

View all details for 17TRACK API

Provider	17TRACK.
Order/tracking coverage	Carrier tracking events, not Indigo order numbers or payment records.
Authentication/access	17token header with an API key.
Webhook/batch capability	Refer to current 17TRACK API documentation for supported features and limits.
Current documentation	17TRACK API documentation.
Important limitation	Requires the carrier tracking number; an Indigo order number is usually not sufficient.

FAQ

Basic FAQs

1. How do I track my Indigo order?

Sign in to your Indigo account, open order history, select the order, and use the shipment tracking link if one is available. If the page shows a carrier tracking number, you can also track that number on 17TRACK.

2. Where is my Indigo tracking number?

Your Indigo tracking number is usually in the shipping confirmation email or shipment details, not necessarily in the first order confirmation. If the order is still processing, pickup-only or not a physical shipment, a tracking number may not exist yet.

3. Can I track Indigo with an order number?

An Indigo order number is mainly for Indigo account and customer service lookup. 17TRACK and carrier websites normally need a carrier tracking number.

4. What should I do if my Indigo order shipped but has no scans?

Check whether the carrier has accepted the package yet and verify the tracking number from the Indigo email. A label can be created before the carrier’s first scan appears.

5. Why is my Indigo tracking number not working on 17TRACK?

The number may be an Indigo order number, a return case reference, a copied typo or a label that has not been scanned by the carrier. Try the carrier link from Indigo and then re-enter the exact carrier tracking number.

6. How long does Indigo delivery take?

Use the delivery estimate shown at checkout, in your Indigo order page or on the carrier page. Timing varies by item availability, region, fulfillment path, delivery option and carrier conditions.

7. What if Indigo tracking says delivered but I did not receive it?

First check all delivery locations, household members, building staff, neighbours and carrier proof of delivery. If the package is still missing, contact the carrier for scan evidence and Indigo for order-level help.

8. How do I track an Indigo return?

Use the tracking number on the return label or carrier drop-off receipt. 17TRACK can help follow the return parcel if the number is a supported carrier tracking number.

9. Does return tracking mean my Indigo refund is approved?

No. Return tracking shows parcel movement, while refund approval depends on Indigo’s return receipt, eligibility review and payment processing.

10. How do I contact Indigo about an order?

Use the official Indigo Help Centre or your Indigo order details page. Prepare the order number, tracking number, account email, shipping address, latest tracking event and photos if the item is damaged.

Expert FAQs

11. Can one Indigo order have multiple tracking numbers?

Yes, an Indigo order can be split when items ship separately or are fulfilled from different locations. Check item-level shipment details because one delivered package may not complete the entire order.

12. Who delivers Indigo packages?

The delivery carrier can vary by order, region, item type and delivery option. Use the carrier name shown in the Indigo shipment email or order page instead of assuming a fixed carrier.

13. What is the difference between Indigo order status and carrier status?

Indigo order status describes the purchase and fulfillment process, while carrier status describes parcel movement after shipment creation and acceptance. 17TRACK shows carrier events, not private Indigo payment or preparation statuses.

14. Can a gift recipient track an Indigo order?

A gift recipient can track the package if the purchaser shares the carrier tracking number or tracking link. Indigo may limit access to private order details unless the recipient has sufficient proof or gift-return information.

15. What if my Indigo order is pickup-ready instead of shipped?

Pickup-ready means Indigo expects you to collect the order at the selected store according to the pickup instructions. 17TRACK is not useful unless a parcel carrier tracking number was issued.

16. Does Indigo have a public tracking API for sellers?

Current public official Indigo order tracking API documentation is not confirmed. Developers should not guess private account endpoints; use 17TRACK API only with carrier tracking numbers when shipment tracking is needed.

Tracking API

POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json

Body:
[
  {
    "number": "TRACKING_NUMBER"
  }
]

Note:
Use the carrier tracking number from the Indigo shipment email or order details.
Do not send an Indigo order number, payment reference, invoice number or return case ID unless it is also a carrier tracking number.

Sources & References

Indigo official website. Indigo
Indigo account login. Indigo
Indigo Help Centre. Indigo
Indigo Help — Shipping & Delivery. Indigo
Indigo Help — Returns & Exchanges. Indigo
Indigo Help — Orders. Indigo
Indigo Help — Contact Us. Indigo
17TRACK API documentation. 17TRACK

17TRACK is an independent tracking platform and is not affiliated with Indigo.

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