Walmart

www.walmart.com

Enter a tracking number that can be used for shipment tracking to check the logistics history of your Walmart order.

About Walmart

Walmart is a U.S.-based omnichannel retailer and marketplace operated through Walmart.com, Walmart stores, Walmart app accounts, Walmart fulfillment networks, third-party Marketplace sellers, pickup and delivery services, and carrier partners. Order tracking can therefore involve Walmart order status, seller handling status, carrier scans, pickup readiness, return package tracking, and refund processing as separate layers.

Brand Entity & Order Ownership

Entity / order party

Role in the order

Walmart platform

Displays orders, pickup or delivery options, returns, refunds and support routes for eligible Walmart.com purchases.

View all details for Walmart platform

What it controls	Account order records, official order status, eligible cancellations, return initiation, customer help workflows and Walmart-controlled fulfillment updates.
What it cannot control	Every carrier scan timing, every third-party seller warehouse event, weather, security access, customs or final delivery scan accuracy.
Why it matters to tracking	The Walmart order page is the first place to confirm whether the purchase is shipped, split into multiple packages, ready for pickup, delayed, cancelled or returned.

Buyer account

Holds private order details, payment context, shipping address and messages associated with the purchase.

View all details for buyer account

What it controls	Access to order history, available support options, return requests and some delivery preferences before shipment.
What it cannot control	Carrier scans after handoff, seller dispatch decisions and refund approval outside official policy workflows.
Why it matters to tracking	Without account or order email access, users may not see the private order number, seller name, package split or return status.

Marketplace seller or merchant

May sell items on Walmart Marketplace and may control item handling, shipping method and package handoff depending on the fulfillment model.

View all details for Marketplace seller or merchant

What it controls	Seller-provided item accuracy, preparation, dispatch confirmation and sometimes carrier selection or tracking upload.
What it cannot control	Walmart account authentication, carrier network events after tender and Walmart payment refund release once a case is handled through Walmart systems.
Why it matters to tracking	A Marketplace order can show Walmart order status while the seller is the party that has not yet shipped, used a different carrier or must respond to item issues.

Fulfillment party

The warehouse, store, seller warehouse or fulfillment program that prepares the parcel, pickup order or delivery batch.

View all details for fulfillment party

What it controls	Packing, package split, label creation, pickup staging and physical handoff to a carrier or delivery driver.
What it cannot control	Payment settlement, customer refund approval and all downstream carrier scan intervals.
Why it matters to tracking	Label-created or preparing statuses do not always mean the carrier has the package yet.

Carrier or last-mile carrier

Moves the parcel and publishes delivery events when a carrier tracking number is available.

View all details for carrier or last-mile carrier

What it controls	Acceptance scans, transit scans, delivery attempts, out-for-delivery events, proof of delivery where offered and return-to-sender events.
What it cannot control	Walmart order modifications, seller refunds, item substitution decisions or Marketplace dispute outcomes.
Why it matters to tracking	17TRACK and carrier websites need the carrier tracking number, not the Walmart order number, to retrieve public parcel events.

Payment and refund channel

Processes charges, cancellations, refund approvals and refund posting according to Walmart and payment-provider workflows.

View all details for payment and refund channel

What it controls	Refund initiation records, payment method posting and refund case status when visible in the account.
What it cannot control	Carrier movement of a return parcel before it reaches the return destination.
Why it matters to tracking	Return tracking proves movement of the return package; it does not prove that a refund has been approved or posted.

17TRACK relationship

Independent tracking platform that can track supported carrier tracking numbers and help identify carriers when data is available.

View all details for 17TRACK relationship

What it controls	Aggregating available carrier tracking events for submitted tracking numbers.
What it cannot control	Walmart account data, order changes, address edits, seller contact, refunds, returns approval or carrier delivery decisions.
Why it matters to tracking	Use 17TRACK after you have a carrier tracking number; use Walmart for private order actions and seller or refund issues.

Quick Answer

To track a Walmart order, sign in at Walmart.com or the Walmart app, open Purchase History or Your Orders, select the order, and review the shipment or order status. If a carrier tracking number is shown, you can also paste that number into 17TRACK or the carrier website.

Question	Direct answer
Where do I find the tracking number?	Check the Walmart order details, shipment area, order email, shipping email, text alert or app notification.
What if there is no tracking?	The order may be processing, scheduled for pickup or delivery, seller-handled, split into packages, digital, cancelled or not yet tendered to a carrier.
Who should I contact?	Use Walmart order help for account, seller, return or refund actions; use the carrier for delivery scan and access issues; use 17TRACK only to view supported tracking events.

Pro Tip: A Walmart order number is not the same as a carrier tracking number. 17TRACK cannot open private Walmart order details, modify the order, start a return, issue a refund or contact a Marketplace seller.

How to Track Walmart Orders

Start with Walmart because it can show private order details, package splits, pickup status and seller context. Then use 17TRACK or a carrier website when the order exposes a carrier tracking number.

Tracking Path Comparison

Tracking path

Use when

Walmart account / Purchase History

You bought while signed in or can access the account used for the purchase.

View all details for Walmart account tracking

Identifier needed	Walmart account login and the order record.
What you can see	Order status, shipment status, package split, pickup readiness, cancellation or return options where eligible, seller name and support entry points.
Best next step	Open the order, choose the shipment or item, then look for Track shipment, Track order, order status, carrier name or tracking number.
Important limitation	Some orders may show processing or delivery status without a public carrier tracking number.

Official order email or SMS

You cannot sign in immediately but still have Walmart confirmation, shipment or delivery messages.

View all details for Walmart email or SMS tracking

Identifier needed	Order email, phone message, order number or tracking link provided by Walmart.
What you can see	Order confirmation, shipped notice, pickup notice, delivery notice or link to Walmart order status.
Best next step	Use the official link or sign in to the same account for more complete information.
Important limitation	Do not share private order links publicly; they may reveal personal order information.

17TRACK

You have a carrier tracking number and want consolidated tracking across supported carriers.

View all details for 17TRACK tracking

Identifier needed	Carrier tracking number, not the Walmart order number.
What you can see	Available carrier events, transit status, delivery attempts and return package events when the carrier publishes them.
Best next step	Copy the tracking number exactly from Walmart, email or carrier notice and submit it to 17TRACK.
Important limitation	17TRACK cannot access Walmart-only private order details or refund decisions.

Carrier website

A carrier name and tracking number are visible and you need delivery proof, delivery instructions or local depot details.

View all details for carrier website tracking

Identifier needed	Carrier tracking number and sometimes destination ZIP code or account verification.
What you can see	Carrier scan history, attempted delivery notes, pickup location, delivery photo or delivery proof where the carrier offers it.
Best next step	Use the carrier for delivery access problems; use Walmart for refunds, seller issues and missing item claims.
Important limitation	The carrier normally cannot change Walmart order contents, seller handling or refund status.

Seller or Marketplace message route

The item is sold by a Marketplace seller or the tracking looks incorrect, missing or seller-managed.

View all details for Marketplace seller tracking

Identifier needed	Walmart order number, seller name, item name and any tracking number shown.
What you can see	Seller responses through Walmart support flows or messages where available.
Best next step	Contact the seller through Walmart order help rather than using off-platform contact details.
Important limitation	Seller statements do not replace carrier acceptance scans when proving parcel movement.

Guest, gift or recipient route

You received a gift, someone else bought the order, or you only have a Walmart order email or pickup notice.

View all details for guest or gift tracking

Identifier needed	Official order link, order number, recipient email or phone, and sometimes the purchaser's assistance.
What you can see	Only the information Walmart makes available to the link holder or recipient; private purchaser data may remain hidden.
Best next step	Ask the purchaser for the shipment tracking number or use Walmart gift/return help if available for that order.
Important limitation	17TRACK cannot retrieve an order from a name, address, email, phone number or gift message.

Official account steps: sign in, open Purchase History or Your Orders, select the order, review each item or shipment, use the shipment tracking link if present, and check whether Walmart split the order into multiple packages with separate tracking numbers.

Order Numbers, Tracking Numbers and Where to Find Them

Walmart order identifiers prove a purchase within Walmart systems; carrier tracking numbers prove parcel movement after a package is created and accepted into a delivery network. Do not treat these identifiers as interchangeable.

Identifier & Tracking Number Guide

Identifier type

Where users find it

Walmart order number

Order confirmation email, Purchase History, order details page or receipt.

View all details for Walmart order number

Looks like / example	Clearly fictional example: WMT-ORDER-####-####.
Who issues it	Walmart order system.
Can 17TRACK use it?	No, not for parcel tracking; use it with Walmart support or account lookup.
What it can and cannot prove	It identifies the purchase, but it does not prove carrier custody or delivery.

Shipment tracking number

Shipment section of the Walmart order, shipping email, app notification or carrier link.

View all details for shipment tracking number

Looks like / example	Varies by carrier; fictional example: 1Z #### #### #### ####.
Who issues it	The carrier, Walmart shipping system or seller shipping system depending on fulfillment.
Can 17TRACK use it?	Yes, when it is a supported carrier tracking number and carrier data is available.
What it can and cannot prove	It can show parcel movement; it cannot prove item correctness or refund approval.

Carrier tracking number

Carrier website link, Walmart shipment details or delivery notification.

View all details for carrier tracking number

Looks like / example	Format depends on the carrier; do not infer the carrier from format alone if Walmart shows a carrier name.
Who issues it	The delivery carrier or shipping label provider.
Can 17TRACK use it?	Usually yes for supported carriers.
What it can and cannot prove	It can support delivery investigations; it does not reveal the private Walmart cart or payment details.

Return tracking number

Return label, return email, Walmart returns center or carrier drop-off receipt.

View all details for return tracking number

Looks like / example	Carrier-dependent; fictional example: RETURN #### #### ####.
Who issues it	Carrier or return label provider through Walmart or the seller.
Can 17TRACK use it?	Yes when it is a supported carrier tracking number.
What it can and cannot prove	It proves return parcel movement, not refund approval or item inspection result.

Return authorization or return barcode

Walmart return confirmation, return instructions or in-store return barcode.

View all details for return authorization or barcode

Looks like / example	Fictional example: RMA-WMT-####; actual format varies and should not be guessed.
Who issues it	Walmart returns system or seller return process.
Can 17TRACK use it?	No, unless it is also a carrier tracking number.
What it can and cannot prove	It proves a return request or barcode exists, not that a carrier received the package.

Gift or order link

Gift email, recipient notification or link shared by the purchaser.

View all details for gift or order link

Looks like / example	Private Walmart URL or email link; do not post it publicly.
Who issues it	Walmart or the purchaser through official sharing or gift workflows.
Can 17TRACK use it?	No; copy the carrier tracking number if one is visible.
What it can and cannot prove	It can identify the gift context, but recipient visibility may be limited.

Marketplace seller reference

Seller messages, invoice, packing slip or Marketplace item details.

View all details for Marketplace seller reference

Looks like / example	Seller-defined; fictional example: SELLER-REF-####.
Who issues it	Marketplace seller or merchant system.
Can 17TRACK use it?	No, unless it is actually a carrier tracking number.
What it can and cannot prove	It may help seller support identify the order, but it does not prove delivery.

Fulfillment, Sellers and Carriers

The same Walmart cart can include items shipped from Walmart facilities, local stores, Marketplace sellers, fulfillment programs, pickup points, delivery batches or digital delivery. Carrier names vary by order, region, seller, item type and delivery option unless Walmart shows a specific carrier.

Fulfillment & Carrier Relationship

Fulfillment model

Who ships it

Walmart retail shipped order

Walmart-controlled warehouse, store or fulfillment operation.

View all details for Walmart retail shipped order

Typical carriers or delivery network	Carrier varies by order, region, item and delivery option.
Who updates tracking	Walmart updates order status; the carrier updates parcel scans after handoff.
Who handles delivery issues	Carrier for delivery scans and access; Walmart for order, refund and missing item help.
What the customer should check first	Order details for package split, carrier name and tracking number.

Marketplace seller self-fulfilled

The third-party seller or its warehouse ships the item.

View all details for Marketplace seller self-fulfilled order

Typical carriers or delivery network	Carrier varies by seller, item and region.
Who updates tracking	Seller uploads or confirms shipment; carrier updates scans after acceptance.
Who handles delivery issues	Seller and Walmart Marketplace support for order issues; carrier for delivery events.
What the customer should check first	Seller name, estimated delivery, tracking number and messages inside Walmart order help.

Walmart pickup or curbside order

A Walmart store prepares the order for pickup rather than parcel shipping.

View all details for Walmart pickup order

Typical carriers or delivery network	No parcel carrier if it is store pickup; status comes from Walmart pickup workflow.
Who updates tracking	Walmart store systems and app notifications.
Who handles delivery issues	Walmart store or order help, not a parcel carrier.
What the customer should check first	Pickup ready message, pickup location, substitutions and check-in instructions.

Local delivery or grocery delivery

Walmart delivery operation or delivery partner, depending on location and service.

View all details for local delivery order

Typical carriers or delivery network	Delivery network varies and may not provide a conventional parcel tracking number.
Who updates tracking	Walmart app, delivery notifications and delivery workflow updates.
Who handles delivery issues	Walmart customer help for substitutions, missing items, address and delivery outcome.
What the customer should check first	App notifications, delivery window, proof of delivery and item substitution notices.

Cross-border or import seller order

Seller, fulfillment provider and one or more carriers may be involved.

View all details for cross-border seller order

Typical carriers or delivery network	Carrier and last-mile provider can change during line-haul, customs and final delivery.
Who updates tracking	Seller or logistics provider first; final carrier after last-mile handoff.
Who handles delivery issues	Seller or Walmart Marketplace support for fulfillment problems; carrier for local delivery scans.
What the customer should check first	Seller location, tracking handoff, customs-related events and final-mile carrier number if provided.

Digital item or service

Delivered electronically or fulfilled through account access rather than parcel shipment.

View all details for digital item or service

Typical carriers or delivery network	No physical carrier tracking.
Who updates tracking	Walmart account, email delivery or service provider status.
Who handles delivery issues	Walmart or the service provider according to the order help route.
What the customer should check first	Email inbox, spam folder, account redemption instructions and order details.

Tracking Statuses and Meanings

Walmart order status, carrier shipment status, pickup status, return status and refund status are different. Use the table to decide who currently owns the next action.

Status Quick Lookup

Status shown

What it usually means

Pending or order placed

Walmart has the order record, but payment, inventory, seller processing or fulfillment steps may still be pending.

View all details for pending order status

Lifecycle stage	Order confirmation and validation.
Who is responsible now	Walmart, payment system or seller depending on item source.
What happens next	Order moves to processing, preparing, cancellation, pickup or shipment.
What the customer should do	Confirm order email and payment method; wait for the next official update unless Walmart asks for action.

Processing or preparing

The item is being prepared, sourced, packed or staged; a carrier may not have it yet.

View all details for processing or preparing status

Lifecycle stage	Fulfillment preparation.
Who is responsible now	Walmart store, warehouse or Marketplace seller.
What happens next	Shipment label, pickup ready notice, delay notice or cancellation option may appear.
What the customer should do	Check whether the order is pickup, delivery or shipping, and whether items were split.

Shipped or label created

A shipment exists, but the first carrier scan may not appear until the carrier receives and processes the parcel.

View all details for shipped or label created status

Lifecycle stage	Carrier handoff beginning.
Who is responsible now	Fulfillment party until carrier acceptance; carrier after acceptance scan.
What happens next	Carrier acceptance, origin scan or movement update.
What the customer should do	Track the carrier number and compare Walmart status with carrier scan history.

In transit

The carrier or logistics network is moving the parcel between facilities or toward the destination area.

View all details for in transit status

Lifecycle stage	Transportation and sorting.
Who is responsible now	Carrier or logistics provider.
What happens next	Facility scan, handoff, out-for-delivery or delay event.
What the customer should do	Watch for updated estimated delivery and carrier exceptions.

Out for delivery

The parcel is on a route or scheduled for final delivery, subject to driver route and access conditions.

View all details for out for delivery status

Lifecycle stage	Last-mile delivery.
Who is responsible now	Carrier, delivery driver or delivery partner.
What happens next	Delivered, attempted delivery, delayed route or exception.
What the customer should do	Check delivery instructions, building access and safe delivery location.

Delivered

The carrier or delivery workflow recorded delivery, but the customer should still verify location and proof if the package is missing.

View all details for delivered status

Lifecycle stage	Delivery completion or delivery scan.
Who is responsible now	Carrier for delivery event details; Walmart or seller for order-resolution workflow.
What happens next	Keep item, report missing, start return or request help depending on the issue.
What the customer should do	Check doors, mailbox, parcel room, front desk, neighbors, delivery photo and carrier proof before escalating.

Pickup ready

The order is staged for store or pickup-point collection according to Walmart instructions.

View all details for pickup ready status

Lifecycle stage	Pickup fulfillment.
Who is responsible now	Walmart pickup location or pickup workflow.
What happens next	Customer checks in or collects the order.
What the customer should do	Bring required confirmation, follow app check-in or pickup instructions and review substitutions.

Exception, delayed or attempted

Delivery was interrupted by address, access, weather, volume, customs, damage, signature or routing issues.

View all details for exception or delayed status

Lifecycle stage	Delivery exception or network delay.
Who is responsible now	Carrier for scan resolution; Walmart or seller if the item never shipped or needs order help.
What happens next	Redelivery, pickup, return to sender, updated delivery estimate or support case.
What the customer should do	Read the carrier event, fix address or access issues where possible, then contact the correct party.

Return or refund status

A return shipment, item inspection, refund approval or payment posting step is in progress.

View all details for return or refund status

Lifecycle stage	Post-delivery service and refund handling.
Who is responsible now	Carrier for return movement; Walmart, seller and payment channel for refund processing.
What happens next	Return received, inspection, refund issued or request for more information.
What the customer should do	Keep the drop-off receipt, return tracking number and Walmart return confirmation.

Delivery Time and Delay Factors

Use the estimated delivery or pickup time shown in your Walmart order as the authoritative timing source for that purchase. Walmart timing can vary by item, inventory, seller, location, delivery option, pickup slot, carrier and holiday volume.

Delivery Time & Delay Factors

Scenario/service

Typical timing source

Standard shipped order

Estimated delivery shown in Walmart order details and shipment email.

View all details for standard shipped order timing

What can delay it	Inventory allocation, label-to-scan gap, carrier backlog, weather, address issues and peak periods.
When tracking may update	After the carrier accepts or scans the parcel, or after Walmart posts a shipment update.
Who to contact first	Walmart if no shipment has begun; carrier if scans show a delivery exception.
Important caveat	An estimated date is not the same as a guaranteed delivery promise unless Walmart states that for your order.

Marketplace seller order

Walmart order page and seller-provided shipment information.

View all details for Marketplace seller timing

What can delay it	Seller handling time, seller warehouse schedule, inaccurate tracking upload, cross-border movement or carrier pickup delay.
When tracking may update	After the seller ships and the carrier scans; sometimes after a logistics handoff.
Who to contact first	Seller through Walmart order help if it has not shipped; carrier if accepted and delayed in transit.
Important caveat	Do not contact a seller outside Walmart channels when Walmart provides an official support path.

Pickup or curbside

Pickup window and ready-for-pickup message in Walmart app, email or order details.

View all details for pickup timing

What can delay it	Store inventory, substitutions, high store volume, identity verification or pickup location changes.
When tracking may update	When the store finishes preparing the order or changes pickup instructions.
Who to contact first	Walmart pickup help or the pickup instructions in the app.
Important caveat	17TRACK is not useful for pickup orders without parcel carrier tracking.

Local delivery or grocery delivery

Delivery window and notifications shown in Walmart app or order messages.

View all details for local delivery timing

What can delay it	Shopper availability, substitutions, traffic, local weather, address access and delivery window volume.
When tracking may update	When shopping, substitution, out-for-delivery or delivered events appear in Walmart notifications.
Who to contact first	Walmart order help for item, substitution, delivery or refund issues.
Important caveat	There may be no standard carrier tracking number for 17TRACK.

Large, regulated or high-value item

Order-specific instructions, seller details or carrier appointment updates.

View all details for special item timing

What can delay it	Appointment scheduling, signature requirement, delivery access, item restrictions, damage checks or seller handling.
When tracking may update	After appointment confirmation, carrier pickup or delivery attempt scan.
Who to contact first	Walmart order help or the carrier if a carrier appointment is already active.
Important caveat	Do not assume small-parcel tracking rules apply to freight-like or appointment deliveries.

Cross-border or customs route

Walmart order estimate, seller logistics updates and carrier scans.

View all details for cross-border timing

What can delay it	Export processing, customs review, line-haul handoff, local carrier handover and address normalization.
When tracking may update	At export, import, customs release or final-mile acceptance events.
Who to contact first	Seller or Walmart Marketplace support for missing handoff; final-mile carrier for local delivery issues.
Important caveat	Tracking gaps during international handoff do not automatically mean the parcel is lost.

Common Problems and Next Steps

Most tracking problems can be solved by separating order processing, seller shipping, carrier scans, delivery proof, return movement and refund approval.

Problem & Next Step

Problem shown

Check first

No tracking number

Confirm whether the order is still processing, pickup-only, local delivery, digital or seller-handled.

View all details for no tracking number

Likely cause	Carrier label not created, no public carrier number, pickup workflow or Marketplace seller not shipped.
Immediate action	Monitor Walmart order details and email notifications.
When to escalate	When the expected date or Walmart support prompt indicates the order needs help.
Who to contact	Walmart order help or Marketplace seller through Walmart.

Tracking number not working

Copy the number exactly and confirm it is a carrier tracking number, not an order or return authorization number.

View all details for tracking number not working

Likely cause	New label, wrong carrier, typo, seller-uploaded reference or carrier data not yet published.
Immediate action	Try Walmart tracking link, 17TRACK carrier auto-detection and the carrier website if the carrier is known.
When to escalate	When Walmart shows shipped but no carrier activity appears after a reasonable carrier processing window.
Who to contact	Walmart or seller first if the number appears invalid; carrier if the number exists but scan issue persists.

Shipped but no scans

Look for a label-created status and whether the carrier has an acceptance scan.

View all details for shipped but no scans

Likely cause	Label printed before pickup, seller prepared but not tendered, scan missed or carrier data delay.
Immediate action	Compare Walmart status, carrier page and 17TRACK.
When to escalate	When the order misses its Walmart-supported help threshold or delivery estimate changes to delayed.
Who to contact	Walmart or seller before carrier acceptance; carrier after acceptance.

Package stuck or delayed

Review the latest scan location, exception text and Walmart estimated delivery update.

View all details for stuck or delayed package

Likely cause	Carrier backlog, weather, sorting delay, customs hold, missed connection or delivery access issue.
Immediate action	Keep screenshots of latest events and wait for the next carrier or Walmart update unless action is requested.
When to escalate	When Walmart or carrier marks it delayed beyond the expected date or requests recipient action.
Who to contact	Carrier for scan-specific issues; Walmart for order resolution.

Delivery attempted or address problem

Read the carrier note for access, signature, pickup, redelivery or address correction instructions.

View all details for delivery attempted or address problem

Likely cause	Closed business, apartment access, wrong address, signature requirement, unsafe location or driver could not deliver.
Immediate action	Use the carrier's available redelivery, pickup or instruction options if offered.
When to escalate	When the parcel is returning to sender or the address cannot be corrected through carrier tools.
Who to contact	Carrier for route issue; Walmart if order cancellation, replacement or refund may be needed.

Customs hold

Check whether the order is cross-border and whether carrier or seller asks for documentation or duties.

View all details for customs hold

Likely cause	Import review, missing data, restricted item, duty processing or customs backlog.
Immediate action	Follow official carrier or seller instructions only; keep copies of messages.
When to escalate	When no update appears and the order support page allows help escalation.
Who to contact	Seller or Walmart Marketplace support for seller shipments; carrier if they request recipient action.

Delivered but not received

Check delivery location, mailbox, porch, parcel room, front desk, neighbors, household members and proof of delivery.

View all details for delivered but not received

Likely cause	Delivered to a safe place, front desk, neighbor, wrong location, early scan, theft or scan error.
Immediate action	Collect proof, compare carrier event, check Walmart order details and report through official Walmart order help if still missing.
When to escalate	When the carrier proof conflicts with actual receipt or Walmart order help offers an item-not-received route.
Who to contact	Carrier for delivery proof; Walmart or seller for order resolution. Refund is not automatic.

Split shipment missing item

Open each item in the Walmart order and confirm whether it has a separate shipment or delivery date.

View all details for split shipment missing item

Likely cause	Multiple packages, different sellers, separate fulfillment locations or partial cancellation.
Immediate action	Track each shipment number separately and compare item-level status.
When to escalate	When an item is marked delivered but was not in the delivered package.
Who to contact	Walmart order help or seller through Walmart with photos and packing slip.

Seller did not ship

Check seller name, order estimate and whether the shipment has carrier acceptance.

View all details for seller did not ship

Likely cause	Seller handling delay, stock issue, invalid tracking upload or cancellation pending.
Immediate action	Use Walmart order help to contact the seller or request support when available.
When to escalate	When the order is past the expected shipment or delivery path shown by Walmart.
Who to contact	Seller through Walmart first, then Walmart Marketplace support.

Wrong item, lost or damaged package

Keep photos of item, packaging, label, tracking events and order details.

View all details for wrong item, lost or damaged package

Likely cause	Packing error, carrier damage, misdelivery, seller issue or return-to-sender event.
Immediate action	Start Walmart order help or return flow and provide evidence if requested.
When to escalate	When the seller response, carrier proof or Walmart case does not match the evidence.
Who to contact	Walmart order help; carrier for damage notation or delivery scan proof.

Return not updating or refund pending

Separate return carrier tracking from Walmart refund status and payment posting.

View all details for return not updating or refund pending

Likely cause	Return not scanned, return in transit, awaiting receipt, inspection, seller review or payment processing.
Immediate action	Keep drop-off receipt and check both return tracking and Walmart return status.
When to escalate	When Walmart return status asks for action or the return has proof of delivery but refund status remains unresolved.
Who to contact	Carrier for return movement; Walmart for refund status.

Returns, Exchanges and Refunds

Start returns and refund checks from the Walmart order or returns center. 17TRACK can help track a return parcel if you have a supported carrier return tracking number, but it cannot determine whether Walmart or a seller has approved a refund.

Returns & Refunds

Scenario

Where to start

Return an eligible item

Walmart Purchase History, order details or official returns help.

View all details for returning an eligible item

Who can start it	The purchaser or eligible account holder; gift options may differ.
Identifier needed	Order number, account access, item details and reason for return.
Return shipping/tracking	Use the return label, return barcode or in-store process shown by Walmart.
Refund timing dependency	Depends on return method, receipt, inspection, seller handling and payment channel.
Important limitation	Eligibility and instructions vary by item, seller and policy category.

Exchange or replacement

Order details or Walmart help options if an exchange or replacement is offered.

View all details for exchange or replacement

Who can start it	Eligible purchaser or account holder.
Identifier needed	Order number, item, reason, photos if damaged or wrong item.
Return shipping/tracking	May require return label or in-store return depending on the item.
Refund timing dependency	Replacement shipment and refund processes may be separate.
Important limitation	Not every item or seller supports exchange; refund and repurchase may be the available path.

Cancel order

Walmart order details while cancellation is still available.

View all details for cancel order

Who can start it	Purchaser or account holder before the order reaches a point where cancellation is no longer available.
Identifier needed	Order record and account access.
Return shipping/tracking	No return tracking if cancellation completes before shipment.
Refund timing dependency	Depends on whether the charge was authorized, captured or already shipped.
Important limitation	Once shipped, the next available route may be return or refusal rather than cancellation.

Track return package

Carrier return tracking link, return label, drop-off receipt or 17TRACK.

View all details for return package tracking

Who can start it	Anyone holding the return tracking number can check parcel movement.
Identifier needed	Carrier return tracking number.
Return shipping/tracking	17TRACK may show return scans when the carrier is supported.
Refund timing dependency	Refund may wait for return receipt, inspection or seller confirmation.
Important limitation	Return delivered does not automatically mean refund posted.

Gift return

Walmart gift return or order help route if available for that gift.

View all details for gift return

Who can start it	Gift recipient or purchaser depending on Walmart's available workflow and proof of purchase.
Identifier needed	Gift receipt, order link, order number or other proof requested by Walmart.
Return shipping/tracking	Use the official return instructions generated for the gift.
Refund timing dependency	May depend on gift return method and refund instrument available for that case.
Important limitation	Recipient may not see the purchaser's private payment information.

Marketplace seller return

Walmart order help for the Marketplace item and seller-specific return instructions.

View all details for Marketplace seller return

Who can start it	Purchaser through Walmart account or help flow.
Identifier needed	Order number, seller name, item and return reason.
Return shipping/tracking	Seller or Walmart may provide return instructions; keep tracking and proof of drop-off.
Refund timing dependency	Depends on seller return receipt, seller review and Walmart refund handling.
Important limitation	Do not send a return to an address not shown in official Walmart return instructions.

Customer Service and Escalation

Use official Walmart help pages, your order details, the Walmart app and Marketplace support routes. Prepare your order number, tracking number, seller name, account email or phone, shipping address, latest tracking event, photos, invoice, return label and refund case information before contacting support.

Customer Service

Channel

Best for

Walmart Help Center

General help for orders, shipping, returns, refunds, account access and delivery issues.

View all details for Walmart Help Center

Where to access	https://www.walmart.com/help
Information to prepare	Order number, account email or phone, item name, tracking number, address and latest status.
Who should use it	Buyers, gift recipients with proof, and users needing official Walmart help.
Important limitation	Use the current Help Center for available contact methods; do not rely on unverified phone numbers from third-party sites.

Order details / Purchase History

Order-specific tracking, cancellation, return, refund, missing item and seller support options.

View all details for order details support

Where to access	Sign in at Walmart.com or open the Walmart app and go to Purchase History or orders.
Information to prepare	Order number, item, seller name, tracking number and screenshots of the issue.
Who should use it	The account holder or purchaser.
Important limitation	Private order actions require account access or official proof of purchase.

Walmart app

Mobile order tracking, delivery alerts, pickup check-in, substitutions and local delivery updates.

View all details for Walmart app support

Where to access	Official Walmart app account and order screens.
Information to prepare	Account login, order details, delivery window, pickup location and notification screenshots.
Who should use it	Mobile shoppers, pickup users and grocery delivery customers.
Important limitation	App status may not equal public carrier tracking for parcel shipments.

Marketplace seller route

Seller shipment, wrong tracking, item not as described, missing item or seller return questions.

View all details for Marketplace seller route

Where to access	Walmart order details and official support options for the seller item.
Information to prepare	Seller name, item, order number, tracking number, photos and message history.
Who should use it	Buyers of Marketplace items.
Important limitation	Keep communication in Walmart-supported channels for dispute records.

Carrier support

Delivery proof, delivery attempt, access problem, pickup at carrier facility or last-mile scan questions.

View all details for carrier support

Where to access	The carrier website shown in the Walmart tracking link or shipment details.
Information to prepare	Carrier tracking number, destination ZIP or address, delivery notice and proof of identity if required.
Who should use it	Recipients dealing with last-mile delivery access or proof questions.
Important limitation	The carrier cannot issue Walmart refunds or change Marketplace seller decisions.

17TRACK

Independent visibility for supported carrier tracking numbers, including return tracking where available.

View all details for 17TRACK support role

Where to access	https://www.17track.net
Information to prepare	Carrier tracking number exactly as provided.
Who should use it	Buyers, sellers and support teams that need carrier-event visibility.
Important limitation	17TRACK cannot act on Walmart orders, sellers, addresses, returns or refunds.

Seller, Marketplace and Buyer Responsibility

Because Walmart allows Marketplace sellers, some delivery problems are best handled by the seller through Walmart support, while carrier scan problems should be documented with carrier tracking events.

Marketplace Responsibility

Issue

Buyer action

Seller has not shipped

Use Walmart order help to contact the seller or request Walmart support when the official route permits.

View all details for seller has not shipped

Platform role	Shows order, seller and support options.
Seller role	Prepares and dispatches the item if seller-fulfilled.
Carrier role	No role until parcel is tendered.
Evidence to keep	Order status, seller name, estimated date and message history.

Wrong or invalid tracking

Compare Walmart, 17TRACK and carrier site, then report through Walmart seller support route.

View all details for wrong or invalid tracking

Platform role	Stores seller-uploaded tracking and provides support route.
Seller role	Corrects tracking or explains shipment.
Carrier role	Confirms whether the number exists and whether destination or scans match.
Evidence to keep	Tracking screenshots, carrier error and seller messages.

Item not received

Check proof of delivery first, then file official item-not-received help through Walmart if still missing.

View all details for item not received

Platform role	Routes order-resolution and seller escalation.
Seller role	Responds to fulfillment or item claim.
Carrier role	Provides delivery scan, attempt note or proof where available.
Evidence to keep	Delivery proof, photos of location, order details and tracking history.

Item not as described or wrong item

Document item, packaging and listing mismatch; start return or seller issue through Walmart.

View all details for item not as described

Platform role	Provides returns, refunds or complaint routes.
Seller role	Responsible for listing accuracy and item condition for seller merchandise.
Carrier role	Usually unrelated unless damage occurred in transit.
Evidence to keep	Photos, listing screenshots, packing slip and order details.

Return dispute or refund after delivery failure

Keep return tracking, drop-off receipt and Walmart case records; escalate through official support.

View all details for return dispute or refund after delivery failure

Platform role	Reviews return or refund path under Walmart systems.
Seller role	May inspect return or provide seller response.
Carrier role	Provides movement and delivery evidence for return or original package.
Evidence to keep	Return label, receipt, tracking events, photos and refund case ID.

Brand App, Notifications and Delivery Options

Walmart provides account, app, email and message-based order updates. Available delivery options depend on location, item, store, membership, seller and checkout selection.

App, Notifications and Delivery Options

Feature

Use case

Walmart app order notifications

Track order, pickup, delivery, substitution and return updates on mobile.

View all details for Walmart app order notifications

Where to enable	Walmart app notification settings and account communication preferences.
When it appears	After order placement, shipment, pickup preparation, delivery events or return updates.
What it can change	It can alert you and sometimes provide pickup check-in or delivery options.
Limitations	Notifications may lag carrier scans or may not include a public tracking number.

Email and SMS updates

Receive confirmation, shipped, delayed, pickup and delivered notices.

View all details for email and SMS updates

Where to enable	Account communication preferences or checkout contact information.
When it appears	When Walmart sends order lifecycle messages for that order.
What it can change	It can help you access the order link or tracking information.
Limitations	Lost email access can limit guest or gift tracking visibility.

Pickup and curbside check-in

Confirm arrival and collect eligible store pickup orders.

View all details for pickup and curbside check-in

Where to enable	Pickup instructions in the Walmart app or order email.
When it appears	When the store marks the order ready for pickup or provides a pickup window.
What it can change	It can tell the store you arrived and guide pickup location steps.
Limitations	It is not parcel tracking and cannot be tracked with 17TRACK.

Delivery instructions or rescheduling

Handle address access, delivery window, local delivery or carrier-managed delivery preferences when offered.

View all details for delivery instructions or rescheduling

Where to enable	Walmart order screen or carrier website, depending on who controls the delivery.
When it appears	When the order or carrier supports a change option before final delivery.
What it can change	It may update delivery notes, pickup option or delivery appointment if available.
Limitations	Not all shipped orders, sellers or carriers support changes after dispatch.

Walmart membership delivery benefits

Checkout may show delivery benefits or options for eligible members, items and locations.

View all details for membership delivery benefits

Where to enable	Walmart account membership settings and eligible checkout options.
When it appears	At checkout or in order details for eligible orders.
What it can change	It may affect available shipping, delivery or pickup options for eligible purchases.
Limitations	Benefits are conditional; verify the current official Walmart membership terms for your order.

Business, Seller or Developer API

Walmart Marketplace has official seller and developer resources for approved sellers and partners. Public buyer order tracking through a Walmart official API is not confirmed for general shoppers. For carrier-event tracking at scale, 17TRACK API uses carrier tracking numbers, not Walmart order numbers.

Developer/API Comparison

Option

Primary use

Walmart Marketplace seller APIs

Seller operations such as catalog, orders, fulfillment and Marketplace integration for approved seller accounts.

View all details for Walmart Marketplace seller APIs

Provider	Walmart Marketplace Developer Portal.
Order/tracking coverage	Seller-authorized Marketplace data; coverage depends on permissions, seller account and current documentation.
Authentication/access	Requires approved Marketplace developer or seller access according to Walmart documentation.
Webhook/batch capability	Use current Walmart developer documentation for available methods.
Current documentation	https://developer.walmart.com
Important limitation	Not a public consumer order lookup API.

Walmart Seller Center

Seller account management, order handling, shipping configuration and seller support.

View all details for Walmart Seller Center

Provider	Walmart Marketplace.
Order/tracking coverage	Seller's own Marketplace orders and fulfillment actions.
Authentication/access	Seller account credentials and Walmart approval.
Webhook/batch capability	Depends on Seller Center tools and developer integrations currently available.
Current documentation	https://sellerhelp.walmart.com
Important limitation	Buyer support and seller operations are separate workflows.

17TRACK API

View all details for 17TRACK API

Provider	17TRACK.
Order/tracking coverage	Carrier tracking events for submitted tracking numbers, subject to carrier support and data availability.
Authentication/access	17TRACK API token.
Webhook/batch capability	Refer to the current 17TRACK API documentation.
Current documentation	https://api.17track.net/en/doc
Important limitation	Use carrier tracking numbers, not Walmart order numbers, invoices, payment IDs or internal seller references.

FAQ

1. How do I track my Walmart order?

Sign in to Walmart.com or the Walmart app, open Purchase History, select the order, and check each shipment or item status. If a carrier tracking number is shown, you can also track it with 17TRACK or the carrier website.

2. Where is my Walmart tracking number?

Your tracking number is usually in the shipment area of the Walmart order details, a shipping email, SMS alert or app notification. If only an order number is shown, the package may not have a public carrier number yet.

3. Can I track a Walmart order with the order number?

You can use the Walmart order number inside Walmart support or account workflows, but it is usually not usable on 17TRACK or a carrier website. For parcel tracking, first find the carrier tracking number.

4. What should I do if my Walmart order has no tracking number?

Check whether the order is still processing, pickup-only, local delivery, digital, split into another shipment or handled by a Marketplace seller. Use Walmart order help if the order is past the expected path or the seller has not shipped.

5. Why is my Walmart tracking number not updating?

Tracking may not update until the carrier receives and scans the package, and scans can be delayed during handoff or peak periods. Compare Walmart order status, carrier tracking and 17TRACK before escalating.

6. How long does Walmart delivery take?

Use the estimated delivery or pickup time shown in your Walmart order because timing varies by item, inventory, seller, location, delivery option and carrier. Do not treat a general estimate as a guarantee unless Walmart states it for your order.

7. What if Walmart says delivered but I did not receive the package?

First check delivery locations, mailbox, parcel room, front desk, neighbors, household members and any delivery photo or proof. If it is still missing, contact the carrier for delivery evidence and Walmart or the seller for order-resolution options.

8. How do I track a Walmart return?

Use the return tracking number from the return label, drop-off receipt, return email or Walmart returns center. 17TRACK can show return parcel movement when the number belongs to a supported carrier.

9. How do I check my Walmart refund status?

Check the Walmart order or return details for refund status because refund approval and payment posting are handled by Walmart, the seller and the payment channel. 17TRACK can only show the return parcel movement, not whether a refund is approved.

10. How do I contact Walmart or a seller about my order?

Start from Walmart Help Center, Purchase History or the Walmart app so your order context and seller route are preserved. Prepare the order number, tracking number, seller name, address, latest scan, photos and return or refund case details.

11. Who is responsible for a Walmart Marketplace order?

Walmart provides the marketplace, order record and support route, while the third-party seller may control item handling and shipping if the order is seller-fulfilled. The carrier controls delivery scans after handoff, so evidence should include both seller messages and tracking events.

12. Why did my Walmart order split into multiple packages?

Walmart orders can split because items come from different warehouses, stores, sellers or fulfillment methods. Track each shipment separately and do not assume one delivered package contains every item in the order.

13. Can 17TRACK track Walmart pickup or grocery delivery?

Usually no, unless Walmart provides a carrier tracking number for a parcel shipment. Pickup, curbside and many local delivery updates are Walmart app or account statuses rather than public carrier tracking events.

14. What should I do if a Walmart seller uploaded the wrong tracking number?

Save screenshots from Walmart, 17TRACK and the carrier website, then contact the seller through Walmart order help. If the seller does not resolve it through the official route, escalate with Walmart using the order and tracking evidence.

15. Can a gift recipient track or return a Walmart order?

A gift recipient may be able to use the official gift link, receipt or Walmart gift return route when available, but private purchaser payment details may remain hidden. If tracking is needed, ask the purchaser for the carrier tracking number.

16. Does Walmart have a public order tracking API for buyers?

A public official Walmart buyer order tracking API is not confirmed for general shoppers. Walmart Marketplace provides seller and developer resources for approved sellers, while 17TRACK API tracks carrier numbers rather than Walmart order numbers.

Tracking API

Use the 17TRACK API when your system has carrier tracking numbers from Walmart order details, seller shipments or return labels. The API does not accept Walmart order numbers, payment IDs, invoices, internal seller references or return authorization numbers as substitutes for carrier tracking numbers.

curl -X POST "https://api.17track.net/track/v2.4/register" \
  -H "17token: YourKey" \
  -H "Content-Type: application/json" \
  -d '[
    {
      "number": "TRACKING_NUMBER"
    }
  ]'

Sources & References

Walmart official website. Walmart
Walmart Help Center. Walmart
Walmart Purchase History / Orders. Walmart
Walmart Help — Track your order. Walmart
Walmart Help — Returns and refunds. Walmart
Walmart Help — Shipping and delivery. Walmart
Walmart Marketplace. Walmart
Walmart Marketplace Developer Portal. Walmart
Walmart Seller Help. Walmart
17TRACK API Documentation. 17TRACK

17TRACK is an independent tracking platform and is not affiliated with walmart.

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