About Mercari
Mercari is a C2C marketplace where individuals can enjoy buying and selling items. Through our unique payment deposit system and our use of AI to monitor for fraud, anyone can enjoy safe and secure transactions. Merpay is a mobile payment service within the Mercari app.
How do I track my Mercari order?
You can track your Mercari order using two simple methods:
- Enter your tracking number in the input box on this page.
- Click the "Track my order" button to get real-time updates on your package status.
Visiting the 17TRACK Website:
- Go to the 17TRACK tracking page.
- Enter your tracking number in the search bar at the top of the homepage.
- Click the "Track" button to view the latest information on your shipment.
How to find your tracking number?
- Order Confirmation Email: When you place an order, Mercari sends a confirmation email that includes your tracking number.
- Shipping Notification Email: Once your order has been shipped, you will receive a shipping notification email containing the tracking number.
- Mercari Account: Log in to your Mercari account, go to "My Orders" and select the order you want to track. The tracking number will be listed there.
- Shipping Label or Receipt: Check the shipping label or receipt you received with your package. The tracking number is usually printed there.
- Contact Shipping Carrier: Reach out to the customer service of the shipping carrier with your order details. They can provide you with the tracking number.
How to track Mercari order without tracking number?
- Contacting Mercari Customer Service: Reach out to Mercari's customer service with your order details, such as order number, email address, and shipping address. They can provide you with the tracking number.
- Checking Your Mercari Account: Sometimes, the tracking number is updated in your order details in your Mercari account even if you did not receive an email notification.
- Using Order Reference Number: Some brands allow tracking with the order reference number instead of the tracking number. Check the Mercari website or contact their support for this option.















