EAC Tracking
Please enter the EAC tracking number to check the latest shipping status.
About EAC
EAC is the tracking identity used on this page for the logistics business presented on szeac.com. The official site identifies the operating company as 深圳市富皇美运国际商贸物流有限公司 and describes a China–United States–Southeast Asia cross-border logistics service provider. Its published services include FBA first-leg logistics, international ocean and air freight, overseas warehousing, customs clearance, trucking, delivery and fulfilment.
| Fact | Verified information |
|---|---|
| Official name | 深圳市富皇美运国际商贸物流有限公司 |
| Official website | https://www.szeac.com/ |
| Carrier type | Cross-border freight forwarder and integrated logistics provider. |
| Primary region | China, the United States and Southeast Asia, with published service lanes extending to other international destinations. |
| Tracking page | EAC official tracking page |
| Headquarters | Shenzhen, China. |
Carrier Entity Relationships
| Entity | Entity type | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| EAC | EAC is the page-level tracking identity for the logistics provider described by the official website. | ||||||||||
View all details for EAC relationships
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Quick Answer
Enter the shipment or waybill number supplied by the seller or EAC into the official EAC tracking page, or enter it in 17TRACK for available multi-carrier events. If no result appears, check the number character by character, confirm that it is a tracking number rather than an order number, and ask the seller whether EAC has physically received the cargo. A label, booking or electronic pre-alert may exist before the first acceptance scan.
How to Track EAC Packages
Use the official EAC page when the shipment was booked directly with EAC. Use 17TRACK when the shipment involves several logistics providers or when you need a consolidated event history.
| Path | Steps |
|---|---|
| Official EAC tracking | Open the official tracking page, enter the shipment number, submit the query and save the latest event and location for follow-up. |
| 17TRACK | Open 17TRACK, enter the number without confusing it with an order ID, allow automatic carrier detection, then compare the newest event with the seller’s dispatch record. |
| Number source | Check the EAC booking confirmation, freight label, warehouse receipt, seller dispatch notice or commercial shipping documents. |
| No number or no activation | Ask the seller or shipper for the waybill number and physical handover status. Do not treat an order number, reference number or FBA shipment reference as a carrier tracking number unless EAC confirms it. |
Tracking Number Formats and Examples
The supplied EAC pages do not publish a complete public numbering specification. EAC shipments may therefore be identified by a forwarder waybill, an ocean or air transport reference, a warehouse reference, or a downstream carrier number. A number being searchable by EAC or 17TRACK does not prove that EAC issued it.
Tracking Number Format
| Identifier family | Normalized pattern | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| EAC forwarder waybill | Use the exact alphanumeric string supplied by EAC; a public fixed length is not stated. | ||||||||||||
View all details for EAC forwarder waybills
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| Ocean container or booking reference | Use the booking, bill-of-lading or container reference exactly as shown on freight documents. | ||||||||||||
View all details for EAC ocean references
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| Partner or last-mile number | A separate number may be assigned after customs, warehouse release or handoff. | ||||||||||||
View all details for EAC partner numbers
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S10 postal numbers, GS1 identifiers, SSCC logistics labels and destination-carrier parcel numbers belong to their issuing networks. They should not be attributed to EAC without a matching EAC document. Examples on this page are intentionally masked: EAC-####-####, #### #### ####, and REF-####.
Tracking Statuses and Meanings
| Status | Lifecycle stage | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Label created / booking received | Pre-shipment: data or a booking exists; physical acceptance may not have occurred. | ||||||||
View all details for label created / booking received
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| Received / in transit | Accepted and moving through warehouse, line-haul, port, airport or customs stages. | ||||||||
| Customs or clearance processing | Documentation or inspection is being handled; arrival at customs is not proof of release. | ||||||||
| Handoff / partner received | A downstream party may be receiving electronic data or the physical shipment. | ||||||||
| Out for delivery / delivered | The final-mile party is attempting or has recorded delivery. Check proof of delivery and delivery location. | ||||||||
| Exception / returned | An address, refusal, customs, damage, capacity or other event requires intervention; the shipper should coordinate corrective action. | ||||||||
Services and Delivery Times
EAC publishes freight products rather than one universal parcel delivery standard. Product pages show United States sea-freight options of 20–30 or 30–40 days and a Canada sea-freight option of 30–55 days. These are service estimates beginning from sailing under the cited product rules, not guaranteed delivery dates.
Service Comparison
| Service | Service type | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| United States FBA express sea freight, tax included | FBA first-leg ocean freight with overseas clearance and truck delivery. | ||||||||||
View all details for United States FBA sea freight
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| Canada LCL sea freight | Less-than-container-load ocean freight with customs and truck or express delivery. | ||||||||||
| Overseas warehousing and fulfilment | Warehouse storage, one-piece fulfilment and delivery support. | ||||||||||
| International air, express and exhibition logistics | International logistics solutions described on the official About and product pages; individual quotations determine route and service level. | ||||||||||
Delivery Time
| Service | Published delivery standard |
|---|---|
| United States FBA sea freight product | 20–30 days on one listed product; another listed product states 30–40 days. |
| Canada LCL sea freight | 30–55 days. |
| Exhibition logistics | The listed exhibition product says to consult customer service for timing. |
Destination Country Delivery Times
| Destination country or region | Planning range | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| United States | 20–40 days for listed United States sea-freight products. | ||||||||
View operational details for United States delivery
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| Canada | 30–55 days for the listed Canada LCL sea-freight product. | ||||||||
| Southeast Asia | Quote-specific planning required; EAC lists Bangkok, Jakarta, Ho Chi Minh City and other Southeast Asian port and city lanes. | ||||||||
| Europe | Quote-specific planning required; the official destination selector lists ports and cities in the United Kingdom, Germany, France, Italy, Spain and other European markets. | ||||||||
| Other international destinations | A route, service, port and customs quotation is required before relying on a delivery estimate. | ||||||||
The destination selector demonstrates broad lane coverage but does not publish country-by-country averages. Sailing date, cut-off time, weekends, port congestion, customs, document quality, destination delivery mode and warehouse receiving can change the actual result.
Common Tracking Problems and Solutions
| Problem or status shown | Likely cause and first action |
|---|---|
| Invalid number | Check transcription, spaces and whether the number is an order or FBA reference; ask the shipper for the EAC waybill. |
| No events | The label or booking may precede physical receipt; ask the shipper to confirm warehouse handover. |
| Long time without update | Freight may be between scans, at sea, awaiting customs or awaiting warehouse receiving; request the latest internal milestone from the shipper. |
| Customs hold | Documents, inspection, duties or import restrictions may be involved; the importer or shipper should provide the requested records. |
| Address error or delivery failure | Contact the booking party promptly. EAC product rules state that address changes and holds may incur charges and are not guaranteed. |
| Delivered but not received | Check the delivery address, receiving dock, household, front desk and neighbours; request proof of delivery and ask the seller to open a delivery investigation. |
| Returned to sender | The shipper must determine whether refusal, Amazon receiving, customs, address or documentation caused the return and arrange the next instruction. |
| Lost or damaged | Preserve packaging, photographs, invoice and value evidence; the contracting shipper should contact EAC under the applicable product terms. |
International Shipping, Customs and Carrier Handoffs
EAC’s international shipment lifecycle can involve the shipper, EAC warehouse, export customs, an ocean or air carrier, destination customs, an overseas warehouse and a final-mile provider. A port arrival is not the same as customs release, and an electronic handoff event is not proof that the physical cargo has been accepted.
| Stage | Typical event and responsible party |
|---|---|
| Origin pickup and warehouse receipt | The shipper hands cargo to EAC or its nominated origin facility; a receipt scan may follow. |
| Export processing | EAC and its export agents prepare documents and consolidate freight. |
| Export customs and security | Authorities and transport operators review declarations and cargo eligibility. |
| Line-haul | A named ocean carrier or air carrier transports the consolidated shipment; supplied EAC product pages name COSCO, OOCL and EMC for specified lanes. |
| Destination customs | The importer, customs broker and authorities handle entry, duties, inspection and release. |
| Overseas warehouse and last mile | EAC’s overseas logistics operation or a delivery partner receives the released cargo and arranges truck, express or fulfilment delivery. |
| Handoff visibility gap | A new partner number may appear, or no event may show while data, documents or physical cargo move between systems. |
Delivery Management and Post-shipment Options
| Option | Who should request it | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Address change or delivery instruction | The shipper or contracting customer should contact EAC before the cargo reaches the relevant delivery stage. | ||||||||
View all details for EAC delivery instructions
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| Proof of delivery | The consignee or seller should request delivery evidence from the contracting party or final-mile provider. | ||||||||
| Warehouse fulfilment | The merchant should coordinate overseas warehousing and one-piece fulfilment instructions with EAC. | ||||||||
Lost, Damaged, Claims, Insurance and Refunds
A tracking enquiry, a loss investigation, an insurance claim and a marketplace refund are different processes. The supplied EAC product terms state that confirmed transport loss may be compensated by declared value up to three times the freight charge, without freight refund, subject to the specific product terms.
| Process | Use when and who files | ||||||
|---|---|---|---|---|---|---|---|
| EAC transport-loss claim | The contracting shipper files after EAC confirms loss, using shipment, declaration and value evidence. | ||||||
View all details for EAC transport-loss claims
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| Optional insurance | The shipper may request insurance where the selected product offers it; retain valuation and damage evidence. | ||||||
| Marketplace refund | The buyer requests a refund from the seller or marketplace; 17TRACK cannot approve it. | ||||||
Shipping Restrictions and Special Handling
| Category | Published EAC rule or practical impact |
|---|---|
| Prohibited cargo | Listed examples include liquids, powders, weapons, explosives, counterfeit or infringing goods and other dangerous goods. |
| Batteries and magnetic goods | Battery reports, MSDS and transport appraisal documents may be required for applicable cargo. |
| Regulated products | Products subject to FCC, FDA, DOT, EPA, HDMI, SD, BQB, CPC or similar requirements may require certificates or authorization. |
| Wood and packaging | Wood products may require inspection; product pages specify carton, size and weight rules for particular services. |
| Incorrect declaration | Misdeclaration, concealment or restricted cargo can cause fines, seizure, delay, return or refusal. Check the current product rules before tendering cargo. |
Customer Service
| Channel | Verified contact or link |
|---|---|
| Official website | EAC official website |
| Tracking page | EAC tracking page |
| Telephone | 0755-29827465; 18194086606. |
| Marketing@szeac.com. | |
| Office address | Central Avenue, Building C, 7G, Xixiang Street, Bao’an District, Shenzhen, China. |
When contacting EAC, prepare the tracking or waybill number, ship date, origin and destination, service, latest scan, cargo description, declaration, invoice, photographs and the requested remedy. The shipper or contracting customer should normally lead freight claims and instruction changes; a consumer should also notify the seller.
Ecommerce and Business Tracking
Merchants can reduce “where is my order” enquiries by storing the EAC reference together with the order ID, destination partner number, latest event, customs status and proof of delivery. The supplied EAC pages describe an official tracking page but do not publish a current public EAC tracking API, webhook specification or batch endpoint.
Developer/API Comparison
| Option | Provider | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Official web tracking | EAC | ||||||||||
View all details for official EAC web tracking
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| 17TRACK API | 17TRACK | ||||||||||
View all details for 17TRACK API
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FAQ
Basic FAQs
Enter the EAC waybill or shipment number on the official EAC tracking page or use 17TRACK for available multi-carrier events.
Look in the seller dispatch notice, EAC booking confirmation, freight label, warehouse receipt or shipping documents.
EAC does not publish one complete public format in the supplied materials, so use the exact masked or full reference issued for the booked service.
The first event appears after the relevant EAC warehouse or transport partner records receipt; label creation or booking alone does not prove physical acceptance.
Freight can be between warehouse, port, vessel, customs and delivery scans; ask the shipper for the latest operational milestone.
Listed examples show 20–30 or 30–40 days for United States sea-freight products and 30–55 days for a Canada LCL product.
Contact the seller or booking party quickly with the correct address and request the available correction or redelivery instruction.
Check the delivery dock, warehouse, household, reception desk and neighbours, then request proof of delivery and ask the seller to investigate.
The contracting shipper should contact EAC with the waybill, declaration, invoice, photographs, packaging evidence and value proof.
Use the official website or tracking page, call 0755-29827465 or 18194086606, or email Marketing@szeac.com.
Expert FAQs
The listed EAC ranges are service estimates, not stated money-back guarantees; vessel capacity, port congestion, customs and receiving can change the result.
Released cargo may be received for storage, fulfilment, truck delivery or one-piece dispatch as arranged under the booked service.
No; an electronic pre-alert can precede physical handover, so confirm the first receiving scan or warehouse receipt.
The importer, customs broker, authorities and logistics parties share the clearance workflow; the shipper must provide accurate declarations and required certificates.
Yes, a downstream warehouse or final-mile provider may create a partner reference, but the supplied EAC materials do not publish a universal conversion rule.
The supplied official pages publish web tracking but do not describe a current public EAC API, authentication method or webhook interface.
EAC lists FBA first-leg logistics and United States FBA sea-freight products; the exact route, cargo rules and destination address must be confirmed before booking.
Incorrect invoices, HS codes, declarations, certificates, battery documents, MSDS or regulated-product authorizations can delay export, import or delivery.
Tracking API
// 1. Current public official EAC tracking API: not confirmed
// Use the official EAC web tracking page for manual queries.
// 2. 17TRACK API
POST https://api.17track.net/track/v2.4/register
17token: YourKey
Content-Type: application/json
[
{
"number": "TRACKING_NUMBER",
"carrier": "CARRIER_CODE"
}
]
// Confirm the current EAC carrier code in 17TRACK documentation
// before production use; do not infer it from the EAC brand name.
Sources & References
- 富皇美运 — Official website and service selector. 深圳市富皇美运国际商贸物流有限公司
- 富皇美运 — Company profile and contact information. 深圳市富皇美运国际商贸物流有限公司
- 富皇美运 — Official tracking page. 深圳市富皇美运国际商贸物流有限公司
- 美国电商快船卡派(含税)-深圳 — Product rules and delivery estimate. 深圳市富皇美运国际商贸物流有限公司
- 加拿大海运散货-深圳 — Product rules and delivery estimate. 深圳市富皇美运国际商贸物流有限公司
- 17TRACK API documentation. 17TRACK
17TRACK is an independent tracking platform and is not affiliated with EAC.
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