R&L Tracking

Please enter the R+L Carriers tracking number to check the latest shipping status.

https://www.rlcarriers.com/

TRACK

About R+L Carriers

R+L Carriers is a U.S.-based freight carrier best known for less-than-truckload transportation, with official tools for tracing freight by shipment identifiers such as PRO, bill of lading, purchase order and pickup request numbers. R+L Carriers should not be confused with an online marketplace order number: R+L Carriers controls the freight movement only after the freight is tendered to its network or an authorized pickup has occurred.

R+L Carriers Core Profile

Field	Verified information
Official name	R+L Carriers; legal corporate details and operating authority may appear in contracts, tariffs or bills of lading as R+L Carriers, Inc. or affiliated operating entities.
Official website	https://www.rlcarriers.com/
Carrier type	Freight carrier focused on LTL freight, pickup, linehaul, terminal handling and delivery for business and heavy or palletized shipments.
Primary region	United States domestic freight network, with official service pages describing North American and selected offshore or international freight options where available.
Tracking page	R+L Carriers Shipment Tracing
Founded	Not included here because a current official source was not relied on for a specific founding date.
Headquarters	Wilmington, Ohio is associated with R+L Carriers corporate contact materials; verify contractual notices on the current official contact or tariff page before legal use.

Carrier Entity Relationships

Entity

Relationship

R+L Carriers

R+L Carriers is the canonical carrier brand used for official freight shipment tracing.

View all details for R+L Carriers

Entity type	Canonical freight carrier
Why it matters to tracking	Users should trace freight on R+L Carriers only when the label, receipt, bill of lading or merchant shipping notice names R+L Carriers or provides an R+L Carriers PRO.
Official evidence	Official website and shipment tracing page.

LTL freight services

LTL freight services are operated by R+L Carriers for shipments that do not require a full trailer.

View all details for LTL freight services

Entity type	Operated service family
Why it matters to tracking	LTL tracking usually follows pickup, origin service center, linehaul, destination service center and delivery rather than small-parcel scans at every neighborhood stop.
Official evidence	Official freight service and transit-time pages.

PRO number

A PRO number is the primary freight tracking identifier used by R+L Carriers after a shipment is created or accepted.

View all details for PRO number

Entity type	Tracking product or shipment identifier
Why it matters to tracking	The PRO number is normally more reliable than a purchase order or marketplace order number because it is tied to the carrier freight record.
Official evidence	Shipment tracing page supports PRO tracing.

Service centers and terminals

R+L Carriers service centers handle freight pickup, sorting, linehaul transfer, appointment coordination and local delivery.

View all details for service centers and terminals

Entity type	Network and facility entity
Why it matters to tracking	A terminal scan means the freight is at or moving through a freight facility; it does not necessarily mean the freight is on a delivery truck.
Official evidence	Official service center locator and transit-time tools.

Partner carriers

Partner or interline carriers may appear when freight moves outside the direct R+L Carriers network or under specialized logistics arrangements.

View all details for partner carriers

Entity type	International, interline or last-mile partner
Why it matters to tracking	A partner pickup or delivery event should not be treated as a physical R+L Carriers scan unless the tracking record confirms R+L Carriers possession or handoff.
Official evidence	Official service descriptions and shipment documents.

17TRACK

17TRACK aggregates available R+L Carriers tracking events but does not operate R+L Carriers transportation.

View all details for 17TRACK

Entity type	Independent multi-carrier tracking platform
Why it matters to tracking	17TRACK can help identify the carrier and centralize visibility, but freight appointments, address changes, claims and refunds must be handled by the shipper, consignee, merchant or R+L Carriers through official channels.
Official evidence	17TRACK carrier tracking and API documentation.

Quick Answer

To track R+L Carriers freight, enter the PRO number, bill of lading number, purchase order number or pickup request number on the official R+L Carriers shipment tracing page, or enter the tracking number on 17TRACK to see available carrier events in a multi-carrier view. If tracking is empty, first confirm that the number is not a store order number, that R+L Carriers is the actual carrier, and that the freight has been physically picked up or accepted.

Pro Tip: 17TRACK is an independent tracking platform. 17TRACK can display available tracking events, but 17TRACK cannot pick up freight, change a delivery appointment, authorize a claim, issue a refund or correct the consignee address.

How to Track R+L Carriers Packages

R+L Carriers freight can be traced through the official R+L Carriers tool or through 17TRACK when a compatible shipment identifier is available.

Use the official R+L Carriers shipment tracing page when you have a PRO, bill of lading, purchase order or pickup request number from the shipper, consignee paperwork or R+L Carriers documentation.
Use 17TRACK when you want carrier recognition, multi-carrier monitoring or a single view across marketplace, parcel and freight shipments.
Normalize the number before searching: remove spaces, dashes and labels such as “PRO #”, but do not remove meaningful letters from partner or reference identifiers.
If no result appears, ask the seller or shipper for the actual R+L Carriers PRO number rather than the ecommerce order ID.

Where to Find the Right Identifier

Identifier	Where users usually find it
PRO number	Carrier label, freight receipt, bill of lading, shipment confirmation or shipper portal.
Bill of lading number	BOL document prepared by the shipper for a freight shipment.
Purchase order number	Commercial paperwork or merchant order workflow; it may be searchable only if the shipper associated it with the freight record.
Pickup request number	Pickup scheduling confirmation; it may show pickup-stage information before a PRO is active.

Tracking Number Formats and Examples

R+L Carriers does not publish a complete public validation rule for every identifier family. For freight tracking, the PRO number is the most carrier-specific identifier; BOL, PO and pickup request numbers are references that can be associated with an R+L Carriers shipment record but are not always carrier-issued tracking numbers.

Tracking Number Format

Identifier family

Normalized pattern

R+L Carriers PRO number

Usually numeric; example format shown as ######### or ### ### ###.

View all details for R+L Carriers PRO number

Length/structure	Commonly presented as a freight PRO; exact public validation rules are not fully published, so users should not infer service type from length alone.
Issued by	R+L Carriers or the shipping system preparing the R+L Carriers freight record.
Typical service/use	LTL freight pickup, linehaul and delivery tracing.
Who sees it and where	Shippers see it on labels, receipts or BOL records; consignees may see it in delivery notices or merchant shipment emails.
Tracking scope	Best end-to-end visibility within the R+L Carriers freight lifecycle.
Important caveat	Use a masked example such as 123 456 ###; do not publish real customer PRO numbers.

Bill of lading number

Alphanumeric or numeric shipper document reference; format varies by shipper.

View all details for bill of lading number

Length/structure	No single R+L Carriers public pattern because the BOL number is a document identifier.
Issued by	Usually the shipper, shipper software or logistics provider.
Typical service/use	Freight tendering, audit, documentation and tracing when linked to a PRO.
Who sees it and where	Freight desk, warehouse, consignee receiving team and accounting teams see it on BOL paperwork.
Tracking scope	Searchable only when the BOL has been associated with an R+L Carriers shipment record.
Important caveat	A BOL number is not proof that R+L Carriers has physically picked up the freight.

Purchase order number

Merchant or buyer reference; examples are PO-##### or alphanumeric internal references.

View all details for purchase order number

Length/structure	Varies by business system and is not a carrier number format.
Issued by	Buyer, merchant, ERP system or marketplace.
Typical service/use	Business receiving and order reconciliation.
Who sees it and where	Marketplace buyers, purchasing departments and warehouse receivers may see it on order paperwork.
Tracking scope	May return freight data only if the shipper transmitted it to R+L Carriers as a searchable reference.
Important caveat	An ecommerce order number is often not the same as a searchable R+L Carriers PO reference.

Pickup request number

Pickup confirmation reference; format varies by booking channel.

View all details for pickup request number

Length/structure	Not publicly standardized for all users.
Issued by	R+L Carriers pickup scheduling system or authorized shipper portal.
Typical service/use	Pickup appointment or pickup request lookup before full in-network movement.
Who sees it and where	Shipper or warehouse team sees it after scheduling a pickup.
Tracking scope	May show pickup-stage status; freight movement tracking improves after pickup and PRO assignment.
Important caveat	A scheduled pickup does not mean freight has been accepted by R+L Carriers.

Tracking Statuses and Meanings

R+L Carriers freight tracking follows a freight lifecycle: request or paperwork creation, pickup or tender, terminal processing, linehaul, destination terminal, delivery appointment or out for delivery, delivery, exception or return.

Status Quick Lookup

Status

What it means

Pickup requested

A shipper has requested pickup, but physical possession may not have transferred.

View all details for pickup requested

Lifecycle stage	Pre-shipment
Current responsible party	Shipper until pickup occurs; R+L Carriers after confirmed collection.
What happens next	Driver pickup, paperwork verification and origin terminal processing.
What you should do	Shipper should have freight ready; consignee should wait for an accepted or picked-up event.

Picked up

R+L Carriers or an authorized pickup operation has collected the freight.

View all details for picked up

Lifecycle stage	Accepted
Current responsible party	R+L Carriers, unless documents show an interline partner pickup.
What happens next	Origin service center scan and linehaul planning.
What you should do	Keep BOL, PRO and delivery contact information available.

In transit

The freight is moving between facilities or being processed at a terminal.

View all details for in transit

Lifecycle stage	In transit
Current responsible party	R+L Carriers or the named partner in an interline move.
What happens next	Arrival at destination terminal, appointment scheduling or delivery loading.
What you should do	Monitor for appointment or out-for-delivery events; avoid assuming no scan means no movement.

Arrived at destination service center

The freight is near the delivery area but may still need sorting or appointment scheduling.

View all details for destination service center

Lifecycle stage	Handover or destination processing
Current responsible party	Destination R+L Carriers service center.
What happens next	Delivery route planning, consignee contact or pickup availability where applicable.
What you should do	Consignee should ensure phone, dock, liftgate and appointment details are correct.

Out for delivery

The freight has been loaded for local delivery or assigned to a delivery route.

View all details for out for delivery

Lifecycle stage	Out for delivery
Current responsible party	Local R+L Carriers delivery operation.
What happens next	Delivery attempt, signature, dock delivery, exception or reschedule.
What you should do	Have receiving staff, equipment and appointment access ready.

Delivered

The freight was delivered and a delivery record or proof of delivery may be available.

View all details for delivered

Lifecycle stage	Delivered
Current responsible party	Consignee after receipt, subject to damage notation and claim rules.
What happens next	Invoice, proof of delivery retrieval, receiving reconciliation or claim review if damage exists.
What you should do	Check dock records, signature, receiving photos and any exceptions noted at delivery.

Exception or delayed

Delivery could not proceed normally because of address, appointment, access, weather, freight condition or network disruption.

View all details for exception or delayed

Lifecycle stage	Exception
Current responsible party	Depends on cause: consignee for access or appointment, shipper for address or documents, R+L Carriers for operational handling.
What happens next	Correction, reschedule, storage, return or claim investigation.
What you should do	Contact the party with authority to correct the issue and provide PRO, address and receiving contact.

Returned or refused

The freight is being returned or was not accepted by the consignee.

View all details for returned or refused

Lifecycle stage	Return
Current responsible party	R+L Carriers during return movement; shipper or merchant controls disposition and refund decisions.
What happens next	Return linehaul, redelivery instructions, storage or claim handling.
What you should do	Consignee should contact the seller or shipper; shipper should contact R+L Carriers with written disposition instructions.

Services and Delivery Times

R+L Carriers delivery time depends on origin, destination, service option, pickup date, cutoff, appointment requirements and freight conditions. Use the official R+L Carriers transit-time tool for lane-specific estimates.

Service Comparison

Service

Best for

LTL freight

Palletized or heavy business shipments that do not require a full truck.

View all details for LTL freight

Service type	Domestic freight transportation
Coverage	R+L Carriers network and published service areas.
Tracking level	PRO, BOL, PO and pickup request tracing where associated.
Key size/weight condition	Freight terms, class, dimensions, weight, pallet count and accessorial requirements apply.
Included protection/extra service	Standard liability and freight claim rules depend on tariff, bill of lading and service agreement.
Main limitation	Not a small-parcel doorstep scan model; appointments and dock access may affect delivery.

Guaranteed or expedited freight

Time-sensitive freight when the shipper selects an eligible premium service.

View all details for guaranteed or expedited freight

Service type	Premium freight service where offered.
Coverage	Only eligible lanes and shipments shown by official rating or service tools.
Tracking level	Carrier shipment tracing plus service-specific delivery commitment if purchased.
Key size/weight condition	Freight must meet service rules, cutoff and documentation requirements.
Included protection/extra service	Any guarantee or refund condition is controlled by the official tariff or service agreement.
Main limitation	An estimated date is not automatically a money-back guarantee.

Trade show and special services

Event, convention, appointment-heavy or specialized freight moves.

View all details for trade show and special services

Service type	Specialized freight handling.
Coverage	Event sites and specialized lanes accepted by R+L Carriers.
Tracking level	PRO-based freight visibility and appointment documentation.
Key size/weight condition	Advance warehouse dates, delivery windows, labels and accessorial charges may apply.
Included protection/extra service	May include special appointment or event coordination when purchased.
Main limitation	Missed documentation or event deadlines can cause delays even when linehaul is on time.

Delivery Time

Service

Published delivery standard

LTL freight

Varies by origin, destination, pickup date, service center lane and selected service.

View all details for LTL freight delivery time

Business or calendar days	Freight transit standards are generally lane and business-day based; confirm in the official transit-time tool.
Guarantee status	Not guaranteed unless an eligible guaranteed service is purchased and all terms are met.
Starts counting from	Confirmed pickup or tender according to service rules, not from purchase order creation.
Main delay factors	Pickup cutoff, appointment, accessorials, weather, freight class, dimensions, missing documents and service disruptions.
Official source date/validity	Use current official R+L Carriers transit-time and service tools for live lane validation.

Guaranteed or expedited freight

Lane-specific commitment only when quoted and accepted under eligible official terms.

View all details for guaranteed or expedited delivery time

Business or calendar days	Defined by the quoted service and applicable cutoff.
Guarantee status	Guarantee conditions are controlled by the official tariff, quote and service agreement.
Starts counting from	Accepted freight after required documentation and cutoff compliance.
Main delay factors	Late tender, incorrect address, consignee not available, force majeure, restricted freight or documentation failure.
Official source date/validity	Confirm with current R+L Carriers rating or customer service before tender.

Common Tracking Problems and Solutions

Most R+L Carriers tracking problems are caused by using the wrong identifier, checking before pickup, missing appointment information, freight exceptions or consignee access issues.

Problem & Solution

Problem/status shown

Immediate action

Number invalid or no result

Remove spaces and labels, then confirm whether the number is a PRO, BOL, PO or pickup request rather than a store order number.

View all details for invalid number

Likely cause	Wrong identifier, not yet transmitted, carrier mismatch or typo.
Check first	Shipment confirmation, BOL, label and carrier name.
When to escalate	Escalate to the shipper if the freight should already have been picked up.
Who to contact	Seller or shipper first; R+L Carriers if you have a valid PRO or pickup request.

Pickup requested but no movement

Ask the shipper whether the freight was available and physically collected.

View all details for pickup requested with no movement

Likely cause	Pickup scheduled but not completed, freight not ready, paperwork issue or missed cutoff.
Check first	Pickup date, dock availability and pickup confirmation.
When to escalate	Escalate if pickup was missed or rescheduled without notice.
Who to contact	Shipper or pickup scheduling contact.

Stuck in transit

Compare the last terminal scan with the official transit-time lane and check for appointment or service disruption notices.

View all details for stuck in transit

Likely cause	Linehaul interval, missed scan, weather, capacity delay, appointment hold or partner handoff.
Check first	Last event, origin, destination, service type and requested delivery date.
When to escalate	Escalate when the lane estimate has passed or freight is needed for a time-critical receiving deadline.
Who to contact	Shipper for service commitment questions; R+L Carriers with the PRO for operational status.

Delivery exception

Identify whether the exception is address, appointment, access, payment, damage, weather or refusal related.

View all details for delivery exception

Likely cause	Bad address, no receiving contact, dock closed, liftgate need, residential appointment, weather or freight issue.
Check first	Consignee phone, delivery hours, accessorial requirements and BOL details.
When to escalate	Escalate immediately when appointment, access or address correction is required.
Who to contact	Authorized shipper for address changes; consignee and local service center for appointment coordination.

Delivered but not received

Check receiving dock, front desk, proof of delivery, signature name, nearby bays and internal receiving logs.

View all details for delivered but not received

Likely cause	Delivered to dock, signed by another employee, transferred internally, wrong address or scanning/documentation error.
Check first	Proof of delivery, receiver name, delivery time, pallet count and photos if available.
When to escalate	Escalate the same business day if freight cannot be located after internal receiving checks.
Who to contact	Consignee receiving team, shipper and R+L Carriers with PRO and POD request.

Lost, damaged or shortage

Preserve packaging, photograph damage, note exceptions on delivery paperwork and start a freight claim through official claim channels.

View all details for lost, damaged or shortage

Likely cause	Loss, visible damage, concealed damage, shortage or missing contents.
Check first	Delivery notation, item count, photos, invoice value, packing list and inspection evidence.
When to escalate	Escalate as soon as discovered; freight claim deadlines depend on governing tariff and law.
Who to contact	Claimant named by the transaction, shipper or R+L Carriers claims channel.

Return to shipper or refused

Ask the merchant or shipper for disposition because they usually control return, redelivery and refund instructions.

View all details for return to shipper

Likely cause	Refusal, inaccessible consignee, wrong address, unpaid charges or damage refusal.
Check first	Delivery attempt note, receiver reason, merchant return policy and freight condition.
When to escalate	Escalate before storage, reconsignment or return charges increase.
Who to contact	Shipper or merchant first; R+L Carriers if authorized to provide disposition.

International Shipping, Customs and Carrier Handoffs

R+L Carriers is primarily a freight carrier rather than a postal parcel operator. International or cross-border visibility may involve customs brokers, partner carriers, consignee documentation and freight handoffs, so a visible event does not always mean the freight has cleared customs or moved to final delivery.

International Flow

Stage

What is happening

Origin pickup

Freight is collected from the shipper and entered into a freight record.

View all details for origin pickup

Physical custodian/responsible entity	R+L Carriers or pickup partner named on the document.
Typical tracking event	Pickup requested or picked up.
Can the tracking number change?	PRO normally remains the carrier shipment reference; partner references may be added.
Normal visibility gap	Possible between pickup and first terminal processing.
What the customer should do	Confirm BOL, customs documents, consignee contact and commodity details.

Export or border preparation

Freight paperwork, classification, invoices and customs data are prepared for cross-border movement where applicable.

View all details for export or border preparation

Physical custodian/responsible entity	Shipper, broker, R+L Carriers or partner depending on service arrangement.
Typical tracking event	In transit, documentation hold or border-related update.
Can the tracking number change?	Partner or broker references can appear without replacing the PRO.
Normal visibility gap	Customs and border processing can create gaps without delivery failure.
What the customer should do	Provide invoices, tax IDs, broker details and import instructions promptly.

Partner handoff

A partner may take custody for portions not directly operated by R+L Carriers.

View all details for partner handoff

Physical custodian/responsible entity	The named partner after physical transfer; electronic tender before handoff is not the same as possession.
Typical tracking event	Interline, transferred, departed, arrived or partner delivery update.
Can the tracking number change?	Yes, a partner reference may be used alongside the R+L Carriers PRO.
Normal visibility gap	Gaps often occur between electronic pre-advice, physical handoff and first partner scan.
What the customer should do	Use both references and ask the shipper which carrier currently controls the freight.

Import customs or destination delivery

Freight may require import release, duty payment, appointment and local delivery coordination.

View all details for import customs or destination delivery

Physical custodian/responsible entity	Customs authority, broker, R+L Carriers or destination partner depending on lane.
Typical tracking event	Hold, arrived, out for delivery, delivered or exception.
Can the tracking number change?	Partner delivery may use a local reference while the PRO remains useful for shipper inquiries.
Normal visibility gap	No universal customs time should be assumed.
What the customer should do	Do not treat arrival at a border or destination terminal as customs release; confirm release and appointment status.

Delivery Management and Post-shipment Options

Freight delivery management is usually controlled by the shipper, consignee and local service center rather than by a consumer self-service parcel portal.

Delivery Management

Option

Who can request

Delivery appointment or receiving coordination

Consignee, shipper or authorized receiving contact.

View all details for delivery appointment

Eligibility	Shipment must be at a stage where destination coordination is possible.
Deadline/available stage	Before delivery route dispatch whenever possible.
Fee	Accessorial charges may apply under tariff or quote.
Guaranteed?	Not guaranteed unless purchased as an eligible guaranteed service.
Official action link	Use official shipment tracing, service center contact or customer service.

Address correction or reconsignment

Usually the shipper or payer with authority over the freight bill.

View all details for address correction

Eligibility	Depends on shipment status, service rules and whether freight has been loaded for delivery.
Deadline/available stage	Request before destination delivery attempt to reduce storage or redelivery charges.
Fee	Correction, reconsignment or storage charges may apply.
Guaranteed?	No; execution depends on operational feasibility.
Official action link	Contact R+L Carriers with the PRO and written authorization.

Proof of Delivery

Shipper, consignee or authorized party with shipment details.

View all details for Proof of Delivery

Eligibility	Available after delivery where delivery documentation is recorded.
Deadline/available stage	After delivered status posts.
Fee	Not confirmed publicly for all account types.
Guaranteed?	Document availability depends on successful delivery recording.
Official action link	Use shipment tracing or contact customer service for POD assistance.

Lost, Damaged, Claims, Insurance and Refunds

A tracking inquiry, a freight claim and a merchant refund are separate processes. 17TRACK cannot approve an R+L Carriers claim or refund; claim rights depend on the bill of lading, tariff, service agreement, commodity and evidence.

Claims and Refunds

Process

Use when

Shipment status inquiry

Use when tracking is delayed, unclear or missing but no claim is ready.

View all details for shipment status inquiry

Who files	Shipper, consignee or authorized contact with PRO.
Earliest/latest filing time	As soon as an operational clarification is needed; no universal claim deadline applies to a status inquiry.
Required evidence	PRO, BOL, pickup date, origin, destination and last event.
Possible outcome	Status explanation, appointment coordination, correction request or recommendation to file a claim.
Official link	R+L Carriers shipment tracing and customer service.

Freight loss, damage or shortage claim

Use when freight is lost, damaged, missing contents or delivered short.

View all details for freight claim

Who files	The party with claim rights under the transaction, often the shipper, consignee or third-party payer.
Earliest/latest filing time	File promptly after discovery; U.S. freight claims commonly use a nine-month claim period under governing rules, but users must verify the current R+L Carriers tariff and shipment contract.
Required evidence	Claim form, PRO, invoice, photos, repair estimate, packing list, delivery receipt notation and retained packaging.
Possible outcome	Investigation, settlement, partial payment, denial or request for more documentation.
Official link	R+L Carriers claims resources and claim forms.

Merchant refund or replacement

Use when the buyer purchased goods from a seller and needs a refund, replacement or order resolution.

View all details for merchant refund

Who files	Buyer files with the merchant; merchant may separately file with R+L Carriers.
Earliest/latest filing time	Governed by merchant policy, marketplace rules and payment method rules.
Required evidence	Order number, PRO, photos, delivery exception, damage details and communication history.
Possible outcome	Refund, replacement, investigation, refusal or claim filed by merchant.
Official link	Merchant support channel, not 17TRACK.

Shipping Restrictions and Special Handling

Freight restrictions are controlled by law, safety rules, commodity requirements, R+L Carriers tariffs and the service agreement. This summary is not a complete legal or hazardous-materials guide.

Shipping Restrictions

Customer Service

Contact R+L Carriers with the PRO number, BOL number, pickup date, origin, destination, consignee contact, last scan and any delivery or damage evidence. For ecommerce purchases, contact the seller first if you do not control the freight bill.

Customer Service

Channel

Verified contact/link

Shipment tracing

R+L Carriers Shipment Tracing

View all details for shipment tracing

Best for	Checking PRO, BOL, PO or pickup request status.
Region/language	Official R+L Carriers website; English interface.
Hours and time zone	Online tool availability; live support hours are not stated here.
Information to prepare	PRO, BOL, PO or pickup request number.
Important limitation	Tracing does not change appointment, address or claim outcome.

Main phone support

1-800-543-5589, shown by R+L Carriers as a main customer-service contact.

View all details for main phone support

Best for	Shipment status, pickup, delivery appointment, service center routing and urgent freight questions.
Region/language	United States customer support; language availability depends on representative resources.
Hours and time zone	Current hours should be confirmed on the official contact page.
Information to prepare	PRO, BOL, shipper, consignee, address, phone, last event and service type.
Important limitation	Address changes or disposition may require shipper authorization.

Service center locator

R+L Carriers Service Center Locator

View all details for service center locator

Best for	Finding the local freight facility or service coverage for an origin or destination.
Region/language	Official R+L Carriers service network; English interface.
Hours and time zone	Facility hours vary; confirm locally.
Information to prepare	ZIP code, city, state and PRO if asking about a shipment.
Important limitation	Do not go to a facility for pickup unless R+L Carriers confirms availability and release requirements.

Claims resources

R+L Carriers Claims

View all details for claims resources

Best for	Loss, damage, shortage and claim-document questions.
Region/language	Official R+L Carriers claims resources; English interface.
Hours and time zone	Online resource; claims department response times vary.
Information to prepare	PRO, claim amount, invoice, photos, delivery receipt, repair estimate and packaging.
Important limitation	A claim is not a merchant refund and may require contractual standing.

Ecommerce and Business Tracking

Businesses shipping bulky ecommerce, B2B replenishment or palletized goods should distinguish consumer tracking, R+L Carriers account tools and 17TRACK multi-carrier tracking. R+L Carriers account tools are carrier-specific; 17TRACK is useful when a business monitors shipments across many carriers.

Developer/API Comparison

Option

Provider

Official R+L Carriers web and account tools

R+L Carriers

View all details for official R+L Carriers tools

Carrier coverage	R+L Carriers shipments and account services.
Primary use	Shipment tracing, rate or transit tools, pickup and account workflows.
Authentication	Account access may be required for business functions; a current public tracking API endpoint was not confirmed for this page.
Tracking/batch/webhook capability	Use official tools for carrier-specific tracing; public webhook details were not confirmed.
Current developer documentation	Not confirmed as a public self-service tracking API in the reviewed official pages.
Migration/deprecation note	No current public migration or deprecation notice is included here because it was not confirmed from official documentation.

17TRACK Tracking API

17TRACK

View all details for 17TRACK Tracking API

Carrier coverage	Multi-carrier tracking, including supported freight and parcel carriers where carrier data is available.
Primary use	Register numbers, standardize tracking events and support multi-carrier shipment visibility.
Authentication	Uses 17token header with a 17TRACK API key.
Tracking/batch/webhook capability	Supports registration and tracking workflows documented by 17TRACK; check API documentation for plan-specific features.
Current developer documentation	17TRACK API documentation
Migration/deprecation note	Use the current v2.4 registration endpoint shown in the API section; R+L Carriers carrier code is left as a placeholder if not confirmed by the integration account.

FAQ

1. How do I track my R+L Carriers shipment?

Enter the PRO, bill of lading, purchase order or pickup request number on the official R+L Carriers shipment tracing page, or use 17TRACK for a multi-carrier tracking view.

2. Where is my R+L Carriers tracking number?

The most useful number is usually the PRO number on the freight label, bill of lading, shipper confirmation, delivery paperwork or merchant shipment email.

3. What does an R+L Carriers PRO number look like?

An R+L Carriers PRO number is commonly numeric, but R+L Carriers does not publish a complete public validation rule, so use the exact number from the freight document and avoid guessing from the prefix.

4. Why is my R+L Carriers tracking not showing yet?

Tracking may not show because the freight has not been picked up, the shipper provided a PO or order number instead of a PRO, or the identifier has not yet been linked to the carrier record.

5. Why has my R+L Carriers shipment not updated for a long time?

Freight can move between terminals without frequent consumer-style scans; check the last terminal event, transit-time lane, appointment status and any weather or access exceptions.

6. How long does R+L Carriers delivery take?

R+L Carriers delivery time varies by origin, destination, service, pickup date, cutoff and appointment needs, so use the official transit-time tool for lane-specific estimates.

7. What should I do if R+L Carriers shows a delivery exception?

Identify the cause first: address, appointment, dock access, consignee availability, weather, charges or freight condition; then have the authorized shipper or consignee contact R+L Carriers with the PRO.

8. What if R+L Carriers says delivered but I did not receive the freight?

Check the receiving dock, front desk, warehouse logs, signature name, delivery time and proof of delivery before escalating to the shipper and R+L Carriers.

9. How do I report lost or damaged R+L Carriers freight?

Preserve packaging, take photos, keep the invoice and delivery receipt, and use R+L Carriers claims resources or the party with claim rights under the freight transaction.

10. How do I contact R+L Carriers customer service?

Use the official R+L Carriers contact resources or main customer-service number 1-800-543-5589, and prepare the PRO, BOL, origin, destination, pickup date and last tracking event.

11. Can R+L Carriers track by bill of lading or purchase order?

R+L Carriers shipment tracing supports bill of lading and purchase order lookups when those references were transmitted and linked to the freight record, but the PRO is usually the most reliable identifier.

12. Does a pickup request mean R+L Carriers has the freight?

No, a pickup request can mean a pickup was scheduled; physical custody starts only when the freight is actually collected or accepted by R+L Carriers or an authorized partner.

13. Can I change the delivery address for an R+L Carriers shipment?

Address correction or reconsignment usually requires shipper or payer authorization and may involve fees, so contact the merchant or shipper before asking R+L Carriers to change instructions.

14. Does R+L Carriers provide Proof of Delivery?

R+L Carriers delivery records or Proof of Delivery may be available after delivery; use shipment tracing or customer service with the PRO to request delivery documentation.

15. How are R+L Carriers freight handoffs different from parcel handoffs?

Freight handoffs may involve terminals, interline partners, brokers and appointment delivery, so electronic tender, physical transfer and first partner scan can happen at different times.

16. Can businesses track R+L Carriers shipments through an API?

A current public self-service R+L Carriers tracking API was not confirmed here; businesses can use official account tools where available or use the 17TRACK API for supported multi-carrier tracking workflows.

17. Can 17TRACK change an R+L Carriers delivery or claim?

No, 17TRACK only displays available tracking information and cannot change freight delivery, approve claims, schedule appointments, redirect freight or issue merchant refunds.

Tracking API

// 1. R+L Carriers official tracking API
// Current public official tracking API not confirmed from the reviewed official pages.
// Use the official R+L Carriers shipment tracing page or authenticated account tools
// for carrier-specific freight tracing where available.

// 2. 17TRACK API
// Endpoint: POST https://api.17track.net/track/v2.4/register
// Headers:
//   17token: YourKey
//   Content-Type: application/json
// Body:
//   carrier: use the confirmed 17TRACK carrier code for R+L Carriers in your account;
//   if not confirmed, keep CARRIER_CODE as a placeholder.

curl -X POST "https://api.17track.net/track/v2.4/register" \
  -H "17token: YourKey" \
  -H "Content-Type: application/json" \
  -d '[
    {
      "number": "TRACKING_NUMBER",
      "carrier": "CARRIER_CODE"
    }
  ]'