Pelican (宅配通) Tracking

Please enter the Pelican (宅配通) tracking number to check the latest shipping status.

https://www.e-can.com.tw/

TRACK

About Pelican

Pelican(ZhaiPeiTong or 宅配通) is a Taiwan-based home-delivery carrier serving domestic parcel movements. Its official materials describe ambient-temperature delivery, temperature-controlled delivery, airport baggage delivery, collection points, cash-on-delivery services and business logistics support.

Field	Confirmed information
Official name	Pelican
Official website	https://www.e-can.com.tw/
Carrier type	Domestic home-delivery and logistics carrier.
Primary region	Taiwan.
Founded	July 28, 2000.
Tracking page	Official shipment tracking entry

Carrier Entity Relationships

Entity	Relationship and tracking significance
Pelican	Pelican operates domestic home-delivery services in Taiwan.
Ambient and temperature-controlled delivery	These are service categories offered by Pelican; the selected service affects handling and delivery conditions.
Official tracking system	The official website provides a shipment-query entry where the carrier-issued shipment identifier can be submitted.
Collection points	Official materials describe collection-point services, which can affect the final delivery or pickup location.
17TRACK	17TRACK is an independent tracking platform that may display available carrier events; it does not operate Pelican shipments.

Quick Answer

To track a Pelican shipment, enter the carrier shipment number in the official shipment-query page or in 17TRACK. If no result appears, check the number character by character, confirm that it is a shipment number rather than an order number, and allow time for the first acceptance scan. 17TRACK is independent and cannot change an address, move a parcel, approve a refund or decide a claim.

How to Track Pelican Packages

Use the official carrier page when you need the carrier’s own result, and use 17TRACK when you want an independent multi-carrier view.

Route	Steps
Official tracking	Open the official website, choose the shipment-query function, enter the shipment number, and review the latest event and delivery information.
17TRACK	Open 17TRACK, enter the shipment number, allow carrier recognition, and compare the displayed events with the official carrier result.
Where to find the number	Check the carrier receipt, shipping label, dispatch notice, seller’s shipping message or the sender’s transaction record.
Wrong identifier	An order number, customer reference, pickup code or invoice number may not be trackable. Ask the sender to confirm the carrier shipment number.

Tracking Number Formats and Examples

The official evidence identifies the shipment-query function but does not publish a complete public pattern specification. Do not infer the service solely from a prefix or from the appearance of a seller’s order reference. Use the official query page or 17TRACK recognition to validate the identifier.

Tracking Number Format

Identifier family	Normalized pattern and use
Carrier shipment number	A carrier-issued identifier printed on the receipt or label; use a redacted form such as XX######## or ####-#### only as an illustration, not as a live number.
Merchant order number	A seller-created purchase reference. It identifies the transaction and is not necessarily searchable in the Pelican system.
Pickup or collection reference	A reference used for a collection-point process. It should not be substituted for the carrier shipment number unless the official system specifically accepts it.
Business shipment data	Business customers should submit the identifier assigned to the shipment record, not a customer purchase reference, and should follow their contractual data instructions.

Tracking Statuses and Meanings

Status wording can vary by service and scan location. The practical distinction is whether a label or record exists, whether the carrier has physical custody, and whether the shipment has reached final delivery.

Status Quick Lookup

Status stage	Meaning
Pre-shipment	A shipment record or label may exist, but the first physical acceptance scan may not yet be visible.
Accepted or collected	The carrier has recorded receipt or collection. The next step is sorting or movement toward the destination.
In transit	The shipment is moving between operating locations or delivery areas. Scan gaps can occur between handling points.
Out for delivery	The shipment has entered a delivery route. The recipient should remain available or follow the delivery instruction.
Exception or return	A delivery problem, address issue, refusal or other handling condition requires the sender or recipient to review the official event and contact the carrier or sender.

Services and Delivery Times

Official service categories include ambient-temperature delivery, temperature-controlled delivery, airport baggage delivery, collection-point service and business logistics. The supplied official material does not establish a universal published delivery promise for every route, so users should check the service quotation and current operating notice for the specific shipment.

Service Comparison

Service	Best use
Ambient-temperature delivery	Ordinary parcels that do not require temperature-controlled handling.
Temperature-controlled delivery	Goods requiring the carrier’s low-temperature service conditions; packaging and acceptance rules apply.
Airport baggage delivery	Baggage movements connected with the published airport delivery services.
Collection-point service	Senders or recipients who use an approved collection location rather than ordinary door delivery.

Delivery Time

Service	Timing guidance
Domestic home delivery	The applicable route standard depends on origin, destination, acceptance time, operating conditions and current official notices.
Temperature-controlled delivery	Timing depends on the accepted service, handling requirements and route conditions; it is not a universal guarantee.
Airport baggage delivery	Timing depends on the airport service, flight or baggage information and the selected delivery arrangement.

Destination Country Delivery Times

Destination region	Confirmed service position
Taiwan domestic destinations	The official materials confirm a Taiwan-wide delivery network, but route-specific day ranges must be obtained from the current service quotation or operating notice.
Cross-border destinations	The supplied official evidence does not establish a country-by-country delivery-time table. Do not treat a domestic Taiwan estimate as an international promise.

Common Tracking Problems and Solutions

Start with the official event and the shipment number. The sender should usually handle shipment-contract questions, while the recipient can verify delivery locations and provide access or address information.

Problem & Solution

Problem or status	First action
Number invalid	Remove accidental spaces or punctuation only if the official page requires it, recheck every character, and ask the sender whether the number is a shipment number.
No tracking event	Confirm that the shipment has been handed over and allow the carrier’s first scan to appear; the sender should contact Pelican if acceptance was expected.
No update for a long period	Compare the last official event with the expected route, check service notices, and ask the sender to request a shipment inquiry.
Address or delivery failure	Provide the correct address and contact details through the sender or official customer channel; do not assume that 17TRACK can edit the shipment.
Delivered but not received	Check the entrance, household members, reception desk, neighbours and collection-point instructions, then ask the sender or carrier for delivery evidence.
Lost or damaged parcel	Keep the packaging and contents, photograph the condition, preserve the receipt and ask the sender to follow the applicable inquiry or claim process.

International Shipping, Customs and Carrier Handoffs

The official evidence confirms Taiwan domestic delivery and describes a broader logistics vision, but it does not establish a complete international product map or a fixed international partner map. For an international shipment, confirm the contracting carrier, customs party and destination last-mile carrier with the sender before relying on a status.

Stage	Practical interpretation
Origin acceptance	The contracting carrier or origin operator records receipt. A created label is not proof of physical acceptance.
Export processing	Security, export documentation and line-haul preparation may occur; a scan at a facility is not customs release.
Partner handoff	Electronic pre-advice, physical handover and the partner’s first acceptance scan are separate events. The tracking number may remain the same or be supplemented by another identifier.
Import and last mile	The destination authority and last-mile operator control local clearance and delivery requirements. Taxes, documents and prohibited goods rules depend on the destination.

Customer Service

Contact the official carrier when a shipment requires an address correction, delivery investigation, service complaint or claim-related instruction. Prepare the shipment number, sender and recipient details, acceptance date, latest event and supporting photographs or value documents where relevant.

Channel	Verified contact and best use
Consumer service hotline	(02) 6618-1818; Monday to Saturday, 08:30–17:30. Use for consumer shipment questions.
Contract-customer hotline	(02) 7741-5666; Monday to Saturday, 08:30–17:30. Use for contract-customer inquiries.
Airport service hotline	0800-043-043; 06:00–23:30. Use for the published airport delivery service.
Online contact	Official contact page; the form asks for contact details, shipment number and inquiry content.

FAQ

Basic FAQs

1. How do I track my Pelican package?

Enter the shipment number on the official Pelican website or use 17TRACK to view available events.

2. Where can I find my Pelican tracking number?

Check the receipt, shipping label, dispatch message or ask the sender; an order number may be different.

3. What does a Pelican number look like?

The official evidence does not publish a complete public pattern, so validate the number in the official query tool rather than relying on a prefix.

4. When will the first Pelican scan appear?

The first event appears after the shipment is accepted and scanned; a seller-created label alone does not prove physical handover.

5. Why is my Pelican tracking not updating?

A scan gap can occur between handling locations; check official notices and ask the sender to begin an inquiry if the delay is material.

6. How long does Pelican delivery take?

Timing depends on origin, destination, service, acceptance time and operating conditions; obtain the route-specific standard from the official service channel.

7. What should I do after a Pelican delivery attempt fails?

Review the event, confirm the address and contact the sender or official customer service for the available redelivery or collection arrangement.

8. What should I do if Pelican says delivered but I have not received the parcel?

Check the entrance, reception desk, household members, neighbours and collection instructions, then request delivery evidence through the sender or carrier.

9. How do I report a lost or damaged Pelican parcel?

Keep the packaging and contents, take photographs, preserve the receipt and ask the sender to follow the applicable inquiry or claim route.

10. How can I contact Pelican?

Call (02) 6618-1818 during the published consumer-service hours or use the official online contact page.

Expert FAQs

11. Does Pelican operate temperature-controlled delivery?

Yes, the official service menu includes low-temperature delivery; packaging, acceptance conditions and route availability must be checked for the specific shipment.

12. Does Pelican provide airport baggage delivery?

Yes, official materials identify airport baggage services for Taoyuan and Songshan airports; use the airport-specific service channel for the applicable arrangement.

13. What is the difference between a Pelican shipment number and an order number?

The shipment number identifies the carrier movement, while an order number identifies the seller transaction and may not be searchable by the carrier.

14. Can 17TRACK change a Pelican delivery address?

No. 17TRACK displays available tracking information and cannot alter the shipment, address, delivery instruction or claim outcome.

15. Does an official Pelican tracking event prove customs clearance?

No. A facility or arrival event should not be treated as customs release unless the responsible authority or carrier explicitly records clearance.

Tracking API

API reference

# Carrier official API:
# Current public official tracking API documentation was not confirmed
# in the supplied official evidence. Do not use an undocumented endpoint.

# 17TRACK API:
POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json

Body:
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]

# Use the current 17TRACK documentation to confirm the carrier code
# and account requirements before production use.