DPD (AT)

DPD (AT) Tracking

Please enter the DPD (AT) tracking number to check the latest shipping status.

https://www.mydpd.at/
TRACK

About DPD Austria

DPD Austria is the Austrian parcel delivery business using the DPD brand and myDPD receiver tools for parcel tracking, redirection and delivery management. DPD Austria acts as a parcel carrier for domestic Austrian shipments and as part of the European DPD/Geopost network for cross-border parcel movements; customs and local delivery responsibility can transfer to network partners when a parcel leaves Austria or enters another country.

Core carrier profile

FieldVerified information
Official nameDPD Austria, operated in Austria by DPD Direct Parcel Distribution Austria GmbH
Official websitehttps://www.mydpd.at/
Carrier typeParcel carrier, domestic delivery operator, cross-border DPD network participant and last-mile delivery carrier
Primary regionAustria, with international parcel routing through the DPD and Geopost network
Tracking pagemyDPD Austria tracking and parcel management
Parent organizationDPD brand is part of Geopost, the international parcel delivery network of La Poste Groupe
Founded / HeadquartersNot publicly confirmed on the myDPD Austria tracking page for this carrier landing page; use the official legal notice for current company registration details.

Carrier Entity Relationships

EntityRelationship summary
DPD AustriaDPD Austria is the canonical Austrian carrier entity for parcels tracked on myDPD Austria.
View all details for DPD Austria
Entity typeCanonical carrier
Why it matters to trackingUsers should select DPD Austria when the shipping label, merchant email or delivery notice points to myDPD Austria or an Austrian DPD parcel route.
Official evidencemyDPD Austria official website and DPD Austria legal pages.
DPD CLASSIC and parcel servicesDPD CLASSIC and related parcel products are parcel delivery services operated under the DPD network.
View all details for DPD CLASSIC and parcel services
Entity typeOperated services
Why it matters to trackingThe service name affects delivery speed, pickup-shop eligibility, proof of delivery and whether a parcel crosses borders.
Official evidenceDPD Austria service and myDPD help pages.
myDPDmyDPD is the official receiver-facing tracking and delivery management tool for DPD Austria parcels.
View all details for myDPD
Entity typeTracking product
Why it matters to trackingmyDPD can show parcel events, delivery options, parcel shop options and notifications where the shipment is eligible.
Official evidencemyDPD Austria official website.
DPD depots, parcel shops and Pickup pointsDPD Austria depots and pickup locations are network entities that can appear when parcels are sorted, held or redirected.
View all details for DPD depots and pickup points
Entity typeNetwork and facility entities
Why it matters to trackingA depot scan means DPD has operational custody at that stage; a pickup point scan means the parcel may be waiting for the consignee rather than moving on a truck.
Official evidenceDPD Austria parcel shop finder and myDPD delivery option pages.
Geopost / DPD network partnersGeopost and DPD network partners connect DPD Austria parcels to cross-border transport and destination-country delivery.
View all details for Geopost and partners
Entity typeInternational or last-mile partners
Why it matters to trackingCross-border visibility may change at export, import or partner handoff; DPD Austria can track network events but the destination partner may perform the final delivery.
Official evidenceGeopost corporate network information and DPD country websites.
17TRACK17TRACK aggregates available tracking events for DPD Austria and other carriers but does not transport parcels.
View all details for 17TRACK
Entity typeIndependent multi-carrier tracking platform
Why it matters to tracking17TRACK helps identify the carrier, normalize statuses and monitor multiple shipments, while DPD Austria or the sender remains responsible for delivery actions, claims and address changes.
Official evidence17TRACK carrier tracking and 17TRACK API documentation.

Quick Answer

To track a DPD Austria parcel, enter the parcel number from the shipper email, label, receipt or delivery notice on myDPD Austria or on 17TRACK. If no result appears, first check whether the number is a merchant order number instead of a parcel number, whether the sender has only created a label, and whether another DPD country or partner carrier issued the identifier.

Pro Tip: 17TRACK is an independent tracking platform. 17TRACK can help you view available DPD Austria tracking events and multi-carrier handoffs, but 17TRACK cannot change an address, approve compensation, refund an order, release customs, or instruct a driver.

How to Track DPD Austria Packages

Use the DPD Austria parcel number, not the marketplace order ID, to see parcel events. The official path is myDPD Austria; the multi-carrier path is 17TRACK, which is useful when a shipment crosses DPD country networks or when a marketplace provides only one tracking identifier.

  1. Open myDPD Austria and enter the parcel number exactly as shown, ignoring spaces if the form normalizes them.
  2. Track the same number on 17TRACK if you need automatic carrier detection, standardized statuses, or cross-border visibility in one dashboard.
  3. Find the parcel number in the merchant shipping email, DPD notification, delivery notice, sender label, or business shipping system. An order number, invoice number or internal reference is not always trackable by DPD Austria.
  4. If the number is new, wait for the first physical acceptance or depot scan. A label or electronic pre-advice can exist before DPD Austria has the parcel.
  5. If the carrier is not recognized, try the exact country-specific DPD page shown in the email, then use 17TRACK to test whether another DPD country, Geopost unit or partner carrier has the first events.

Tracking Number Formats and Examples

DPD Austria parcel identifiers are generally carrier or network parcel numbers used on DPD labels and notifications. DPD Austria does not publish a single consumer-facing rule that proves the service from a prefix alone, so treat the examples below as normalized, masked patterns rather than live numbers.

Tracking Number Format

Identifier familyNormalized pattern
DPD Austria parcel numberTypically numeric; masked example: #### #### #### ##
View all details for DPD Austria parcel number
Length/structureCommon DPD parcel numbers are numeric and may be displayed with spaces; length can vary by label system and network product.
Issued byDPD Austria or the DPD network shipping system used by the sender.
Typical service/useDomestic Austrian parcels, B2C deliveries, returns and DPD network parcels.
Who sees it and whereConsumers see it in a DPD notification, merchant email or delivery notice; business senders see it in shipping software and label data.
Tracking scopeTrackable on myDPD Austria when DPD Austria has data for the parcel; also trackable on 17TRACK where carrier data is available.
Important caveatDo not infer the exact service or delivery promise from the first digits alone.
DPD network parcel number from another DPD countryNumeric or alphanumeric network ID; masked example: 0### #### #### ##
View all details for DPD network parcel numbers
Length/structureDisplayed structure depends on the DPD country and shipper platform.
Issued byThe origin DPD country, Geopost unit or contracted shipping platform.
Typical service/useInbound parcels to Austria or outbound parcels from Austria to another DPD country.
Who sees it and whereMarketplace buyers may see the origin DPD number first, then DPD Austria events after import or local handoff.
Tracking scopeMay show origin, line-haul, import and final delivery scans across DPD systems.
Important caveatA number trackable by DPD Austria is not necessarily issued by DPD Austria.
Pickup parcel shop or delivery notice numberNotice or parcel reference; masked example: #### ####
View all details for delivery notice identifiers
Length/structureMay be shorter or formatted differently from the parcel number because it is used to retrieve or manage a delivery.
Issued byDPD Austria delivery process or notification system.
Typical service/usePickup from parcel shop, missed delivery, identity check or delivery option management.
Who sees it and whereRecipient sees it on a door notice, email, text message or myDPD notification.
Tracking scopeMay help with collection or redirection but is not always the same as the main parcel tracking number.
Important caveatIf myDPD rejects the notice number, ask the sender for the full parcel number.
Merchant order or reference IDStore-defined text or digits; masked example: ORDER-#####
View all details for merchant references
Length/structureNo DPD Austria standard; the merchant chooses the format.
Issued byOnline shop, marketplace or warehouse system.
Typical service/useCustomer support, invoice lookup and fulfillment matching.
Who sees it and whereBuyer sees it on the order page or invoice before the parcel number is created.
Tracking scopeUsually not trackable on myDPD unless the merchant has linked it in a customer portal.
Important caveatAsk the seller for the DPD Austria parcel number if only an order ID is available.

Tracking Statuses and Meanings

DPD Austria tracking follows the parcel lifecycle from electronic data to pickup, depot sorting, cross-border routing where applicable, out-for-delivery, delivery, pickup-point storage, exception or return. The key operational question is who physically has the parcel at the current event.

Status Quick Lookup

StatusWhat it means
Order information received / label createdThe sender has transmitted parcel data, but a physical DPD acceptance scan may not exist yet.
View all details for label created
Lifecycle stagePre-shipment
Current responsible partySender or warehouse until DPD Austria physically receives the parcel.
What happens nextA pickup, depot or parcel shop scan should appear after handover.
What you should doAsk the seller whether the parcel has been handed to DPD if the status does not progress.
Parcel handed to DPD / acceptedDPD Austria or a DPD network unit has physically accepted the parcel.
View all details for parcel accepted
Lifecycle stageAccepted
Current responsible partyDPD Austria or the origin DPD unit named in the event.
What happens nextThe parcel moves to a depot, hub or export route.
What you should doMonitor normally unless the delivery address or customs information is wrong.
In transit / at parcel centerThe parcel is moving through a DPD depot, hub or transport leg.
View all details for in transit
Lifecycle stageIn transit
Current responsible partyDPD operational network or a DPD partner hub named by the event.
What happens nextAnother line-haul, import, destination depot or delivery preparation event.
What you should doNo action unless the status is unchanged beyond the expected service pattern.
Exported / handed to international networkThe parcel is leaving the origin country or moving through the DPD cross-border network.
View all details for international handoff
Lifecycle stageCustoms/Handover
Current responsible partyOrigin DPD unit, line-haul provider, destination DPD unit or customs authority depending on the latest scan.
What happens nextImport processing, customs review for non-EU movements, or destination depot scan.
What you should doCheck for tax, invoice or identity requests if the shipment crosses a customs border.
Out for deliveryThe parcel is assigned to a driver or local delivery route.
View all details for out for delivery
Lifecycle stageOut for delivery
Current responsible partyLocal DPD delivery depot and driver.
What happens nextDelivery, pickup-shop drop-off, failed attempt or redirection event.
What you should doUse myDPD delivery options if available and ensure someone can receive the parcel.
DeliveredDPD records the parcel as delivered to the recipient, authorized location, neighbor, concierge, parcel shop or other allowed delivery point.
View all details for delivered
Lifecycle stageDelivered
Current responsible partyRecipient or recorded receiving location after delivery; DPD remains the source of proof of delivery data.
What happens nextNo further transit events unless a correction, return or investigation is opened.
What you should doCheck the proof of delivery, safe place, household, reception and neighbors before escalating.
Ready for pickupThe parcel is waiting at a DPD parcel shop or pickup point.
View all details for ready for pickup
Lifecycle stagePickup
Current responsible partyPickup point or DPD location holding the parcel.
What happens nextRecipient collection or return if the holding period expires.
What you should doBring the required ID and pickup code or notice shown by DPD Austria.
Delivery exception / address problemDelivery could not be completed because of address, access, recipient absence, damage, customs, routing or operational issues.
View all details for delivery exception
Lifecycle stageException
Current responsible partyDepends on the cause: DPD depot, driver, sender, recipient, pickup point or customs authority.
What happens nextRedelivery, pickup-shop delivery, address clarification, return or investigation.
What you should doUse myDPD options immediately or contact the sender if the address or customs document must be corrected.
Return to senderThe parcel is being sent back because delivery or pickup was not completed or because the sender requested return handling.
View all details for return to sender
Lifecycle stageReturn
Current responsible partyDPD network until the parcel is returned to the sender.
What happens nextReturn transport, sender receipt and possible merchant refund or reshipment.
What you should doContact the seller because the sender normally controls refund, replacement or reshipment decisions.

Services and Delivery Times

DPD Austria focuses on parcel delivery, including Austrian domestic parcels, European DPD network parcels, returns and receiver pickup/redirection options. Delivery times are service standards or planning estimates unless DPD Austria explicitly states a guaranteed product for the shipment.

Service Comparison

ServiceBest for
DPD CLASSIC AustriaStandard domestic parcel delivery inside Austria.
View all details for DPD CLASSIC Austria
Service typeDomestic parcel
CoverageAustria
Tracking levelParcel tracking with depot, out-for-delivery and delivery events when scanned.
Key size/weight conditionSubject to current DPD Austria parcel limits and packaging rules.
Included protection/extra serviceDepends on the shipper contract and service terms.
Main limitationAddress quality, access restrictions and holidays can affect delivery.
DPD CLASSIC EuropeStandard cross-border parcels within the DPD European network.
View all details for DPD CLASSIC Europe
Service typeInternational road parcel
CoverageEuropean DPD network countries and routes available to the sender.
Tracking levelOrigin, export, import, destination depot and last-mile scans where available.
Key size/weight conditionSubject to DPD international parcel rules and route limits.
Included protection/extra serviceDepends on DPD contract, declared value and shipment type.
Main limitationCustoms applies for non-EU or special territories; partner handoffs can create scan gaps.
DPD returnsMerchant-authorized returns from consumers to the seller or warehouse.
View all details for DPD returns
Service typeReturn parcel
CoverageDepends on the merchant return label and origin country.
Tracking levelTracking from parcel shop drop-off, pickup or first DPD scan to return delivery.
Key size/weight conditionMust match the return label and merchant instructions.
Included protection/extra serviceControlled by merchant return terms and DPD transport terms.
Main limitationThe merchant, not 17TRACK, decides refund timing after return receipt.
Pickup parcel shop deliveryRecipients who cannot receive at home or choose parcel-shop collection.
View all details for pickup parcel shop delivery
Service typeDelivery management / pickup option
CoverageAvailable where DPD Austria pickup locations support the parcel.
Tracking levelShows arrival at pickup point and collection/return events.
Key size/weight conditionLimited by pickup-point acceptance rules and parcel size.
Included protection/extra serviceRecipient notification and collection instructions where enabled.
Main limitationStorage period and ID requirements must be checked in myDPD or the notice.

Delivery Time

ServicePublished delivery standard
DPD CLASSIC AustriaOften planned for next-business-day domestic delivery after handover, subject to route and cutoff.
View all details for DPD CLASSIC Austria delivery time
Business or calendar daysBusiness days unless DPD Austria states otherwise for the route.
Guarantee statusPlanning standard, not a universal money-back guarantee for every parcel.
Starts counting fromPhysical DPD acceptance or pickup scan, not label creation.
Main delay factorsCutoff time, weekends, public holidays, address quality, weather and depot capacity.
Official source date/validityCheck current DPD Austria service pages for shipper-specific terms.
DPD CLASSIC EuropeUsually several business days depending on destination country and route.
View all details for DPD CLASSIC Europe delivery time
Business or calendar daysBusiness days for transport planning; customs territories can extend elapsed time.
Guarantee statusEstimated or standard transit time unless the sender purchased a specific guaranteed service.
Starts counting fromOrigin acceptance scan and successful export routing.
Main delay factorsLine-haul schedule, import processing, partner handoff, customs, remote regions and holidays.
Official source date/validityVerify with the current DPD Austria international service information and route availability.
ReturnsReturn transit follows the route from drop-off or pickup back to the merchant.
View all details for return delivery time
Business or calendar daysBusiness-day transport plus merchant receiving and refund processing time.
Guarantee statusMerchant refund timing is separate from DPD transport timing.
Starts counting fromFirst return scan at pickup, parcel shop or DPD depot.
Main delay factorsLate drop-off, missing return label, merchant warehouse intake and cross-border return routing.
Official source date/validityMerchant return instructions plus current DPD return service rules.

Destination Country Delivery Times

The ranges below are practical planning estimates for DPD Austria cross-border parcel tracking from Austria after carrier acceptance. They are not a DPD Austria guarantee and can change with route, shipper contract, customs territory, peak season and local delivery capacity.

Destination Country / RegionEstimated Delivery Time Range
Austria domestic1–2 business days; Average ~1 day
View all delivery details for Austria domestic
Primary Service TypeDPD CLASSIC Austria
Average Delivery DaysAverage ~1 day after DPD acceptance in normal network conditions.
Last-Mile Partner / Handoff CarrierDPD Austria
Customs & Clearance TipsNo customs for domestic Austrian parcels; address and access issues are the main causes of delay.
Germany1–3 business days; Average ~2 days
View all delivery details for Germany
Primary Service TypeDPD CLASSIC Europe
Average Delivery DaysAverage ~2 days on main road lanes.
Last-Mile Partner / Handoff CarrierDPD Germany
Customs & Clearance TipsEU free circulation normally avoids customs clearance; failed delivery often relates to apartment access or parcel shop diversion.
Czech Republic1–3 business days; Average ~2 days
View all delivery details for Czech Republic
Primary Service TypeDPD CLASSIC Europe
Average Delivery DaysAverage ~2 days.
Last-Mile Partner / Handoff CarrierDPD Czech Republic
Customs & Clearance TipsNo routine EU customs; scan gaps can occur between export from Austria and first destination depot scan.
Slovakia1–3 business days; Average ~2 days
View all delivery details for Slovakia
Primary Service TypeDPD CLASSIC Europe
Average Delivery DaysAverage ~2 days.
Last-Mile Partner / Handoff CarrierDPD Slovakia
Customs & Clearance TipsNo routine EU customs; verify phone number for delivery notifications.
Hungary1–3 business days; Average ~2 days
View all delivery details for Hungary
Primary Service TypeDPD CLASSIC Europe
Average Delivery DaysAverage ~2 days.
Last-Mile Partner / Handoff CarrierDPD Hungary
Customs & Clearance TipsNo routine EU customs; incomplete business addresses can trigger depot exception scans.
Slovenia1–3 business days; Average ~2 days
View all delivery details for Slovenia
Primary Service TypeDPD CLASSIC Europe
Average Delivery DaysAverage ~2 days.
Last-Mile Partner / Handoff CarrierDPD Slovenia
Customs & Clearance TipsNo routine EU customs; alpine or rural routes may add local delivery time.
Italy2–5 business days; Average ~3 days
View all delivery details for Italy
Primary Service TypeDPD CLASSIC Europe
Average Delivery DaysAverage ~3 days; islands can take longer.
Last-Mile Partner / Handoff CarrierDPD / BRT network in Italy where used by route
Customs & Clearance TipsNo routine EU customs to mainland Italy; island surcharges and remote delivery cycles may affect scans.
France2–5 business days; Average ~3 days
View all delivery details for France
Primary Service TypeDPD CLASSIC Europe
Average Delivery DaysAverage ~3 days to major areas.
Last-Mile Partner / Handoff CarrierDPD France
Customs & Clearance TipsNo routine EU customs for mainland France; overseas territories are different customs routes.
Netherlands2–4 business days; Average ~3 days
View all delivery details for Netherlands
Primary Service TypeDPD CLASSIC Europe
Average Delivery DaysAverage ~3 days.
Last-Mile Partner / Handoff CarrierDPD Netherlands
Customs & Clearance TipsNo routine EU customs; parcel shop diversion is common when home delivery fails.
Belgium2–4 business days; Average ~3 days
View all delivery details for Belgium
Primary Service TypeDPD CLASSIC Europe
Average Delivery DaysAverage ~3 days.
Last-Mile Partner / Handoff CarrierDPD Belgium
Customs & Clearance TipsNo routine EU customs; include company name and local phone for business addresses.
Poland2–4 business days; Average ~3 days
View all delivery details for Poland
Primary Service TypeDPD CLASSIC Europe
Average Delivery DaysAverage ~3 days.
Last-Mile Partner / Handoff CarrierDPD Poland
Customs & Clearance TipsNo routine EU customs; peak e-commerce periods can increase hub dwell time.
Croatia2–5 business days; Average ~3 days
View all delivery details for Croatia
Primary Service TypeDPD CLASSIC Europe
Average Delivery DaysAverage ~3 days; islands can take longer.
Last-Mile Partner / Handoff CarrierDPD Croatia
Customs & Clearance TipsNo routine EU customs; coastal and island lanes can add delivery cycles.
Spain3–6 business days; Average ~4 days
View all delivery details for Spain
Primary Service TypeDPD CLASSIC Europe
Average Delivery DaysAverage ~4 days to mainland Spain.
Last-Mile Partner / Handoff CarrierSEUR / DPD network in Spain
Customs & Clearance TipsMainland Spain is usually EU free circulation; Canary Islands and special territories require customs handling.
Portugal3–7 business days; Average ~5 days
View all delivery details for Portugal
Primary Service TypeDPD CLASSIC Europe
Average Delivery DaysAverage ~5 days to mainland Portugal.
Last-Mile Partner / Handoff CarrierDPD Portugal
Customs & Clearance TipsMainland Portugal usually avoids customs; islands may use special lanes and longer delivery cycles.
Denmark3–5 business days; Average ~4 days
View all delivery details for Denmark
Primary Service TypeDPD CLASSIC Europe
Average Delivery DaysAverage ~4 days.
Last-Mile Partner / Handoff CarrierDPD network partner in Denmark
Customs & Clearance TipsNo routine EU customs; pickup-point routing may change final-mile timing.
Sweden3–7 business days; Average ~5 days
View all delivery details for Sweden
Primary Service TypeDPD CLASSIC Europe
Average Delivery DaysAverage ~5 days.
Last-Mile Partner / Handoff CarrierDPD network partner in Sweden
Customs & Clearance TipsNo routine EU customs; northern and remote regions can extend final delivery.
Finland4–8 business days; Average ~6 days
View all delivery details for Finland
Primary Service TypeDPD CLASSIC Europe
Average Delivery DaysAverage ~6 days.
Last-Mile Partner / Handoff CarrierDPD network partner in Finland
Customs & Clearance TipsNo routine EU customs; long-distance domestic routing can create scan gaps.
Ireland4–8 business days; Average ~6 days
View all delivery details for Ireland
Primary Service TypeDPD CLASSIC Europe
Average Delivery DaysAverage ~6 days.
Last-Mile Partner / Handoff CarrierDPD Ireland
Customs & Clearance TipsEU movement to Ireland usually avoids customs; ferry schedules and weather can affect line-haul timing.
Switzerland2–5 business days; Average ~3 days
View all delivery details for Switzerland
Primary Service TypeDPD CLASSIC international
Average Delivery DaysAverage ~3 days if customs data is complete.
Last-Mile Partner / Handoff CarrierDPD Switzerland
Customs & Clearance TipsCustoms applies; accurate invoice, tariff description and recipient contact reduce clearance holds.
United Kingdom3–7 business days; Average ~5 days
View all delivery details for United Kingdom
Primary Service TypeDPD CLASSIC international
Average Delivery DaysAverage ~5 days after export when customs data is accepted.
Last-Mile Partner / Handoff CarrierDPD UK
Customs & Clearance TipsCustoms applies; VAT, duties, EORI or invoice data issues can pause import processing.
Norway4–8 business days; Average ~6 days
View all delivery details for Norway
Primary Service TypeDPD CLASSIC international
Average Delivery DaysAverage ~6 days.
Last-Mile Partner / Handoff CarrierDPD network partner in Norway
Customs & Clearance TipsCustoms applies; recipient tax and import data requests may delay release.
Romania3–6 business days; Average ~4 days
View all delivery details for Romania
Primary Service TypeDPD CLASSIC Europe
Average Delivery DaysAverage ~4 days.
Last-Mile Partner / Handoff CarrierDPD Romania
Customs & Clearance TipsNo routine EU customs; local phone and address validation help avoid delivery exceptions.
Bulgaria4–7 business days; Average ~5 days
View all delivery details for Bulgaria
Primary Service TypeDPD CLASSIC Europe
Average Delivery DaysAverage ~5 days.
Last-Mile Partner / Handoff CarrierDPD network partner in Bulgaria
Customs & Clearance TipsNo routine EU customs; regional sorting and rural delivery cycles may add time.
Greece5–10 business days; Average ~7 days
View all delivery details for Greece
Primary Service TypeDPD CLASSIC Europe
Average Delivery DaysAverage ~7 days; islands can take longer.
Last-Mile Partner / Handoff CarrierDPD network partner in Greece
Customs & Clearance TipsNo routine EU customs for mainland/island Greece, but ferry routes and island delivery frequency can create delays.
Turkey6–12 business days; Average ~8 days
View all delivery details for Turkey
Primary Service TypeInternational parcel route where offered by sender
Average Delivery DaysAverage ~8 days when customs documents are complete.
Last-Mile Partner / Handoff CarrierDPD/Geopost partner or local delivery partner depending on route
Customs & Clearance TipsCustoms applies; recipient identification, value proof and import restrictions can affect release.

Common Tracking Problems and Solutions

Most DPD Austria tracking problems fall into three groups: the parcel has not been physically handed over, the parcel is moving but missing scans, or a delivery/customs/recipient action is required.

Problem & Solution

Problem/status shownImmediate action
Number invalidRemove spaces, check every digit, and confirm the number is a DPD parcel number rather than an order ID.
View all details for invalid number
Likely causeTyping error, wrong carrier, merchant reference or not yet transmitted data.
Check firstShipping email, DPD notification and sender label.
When to escalateEscalate to the seller if no DPD-compatible number is available after shipment confirmation.
Who to contactSeller first, then DPD Austria if the number is confirmed as a DPD parcel number.
No tracking eventsWait for the first DPD scan and ask the sender whether the parcel has actually been handed over.
View all details for no tracking events
Likely causeLabel created but no physical acceptance, delayed data feed or wrong carrier selection.
Check firstLabel creation date and merchant dispatch notice.
When to escalateEscalate when the sender says it was handed over but DPD has no acceptance scan for a reasonable route period.
Who to contactSender for handover proof; DPD Austria for confirmed DPD parcels.
Stuck in transitCompare the last scan location with the destination and check for weekends, holidays, customs borders or partner handoff.
View all details for stuck in transit
Likely causeLine-haul gap, missed scan, depot backlog, cross-border handoff or customs review.
Check firstLatest physical scan, destination country and estimated service range.
When to escalateEscalate when the parcel exceeds the expected route pattern and no delivery option or customs request is visible.
Who to contactDPD Austria for domestic/current-custody issues; seller for contractual investigation.
Delivery exception or failed attemptOpen myDPD and choose available redelivery, parcel shop, safe-place or address clarification options.
View all details for delivery exception
Likely causeRecipient absent, access blocked, wrong address, shop closed, damage or route issue.
Check firstDelivery notice, myDPD options and phone/email notifications.
When to escalateEscalate immediately if the address is wrong or the parcel is about to be returned.
Who to contactRecipient can use myDPD options; sender may need to authorize address changes.
Ready for pickupCollect the parcel with the required ID and pickup code before the holding period expires.
View all details for pickup problem
Likely causeRecipient chose pickup, home delivery failed or DPD redirected to a pickup location.
Check firstPickup address, opening hours, ID requirements and collection code.
When to escalateEscalate if the shop cannot locate the parcel although tracking says it is available.
Who to contactPickup point first, then DPD Austria customer service.
Delivered but not receivedCheck proof of delivery, safe place, household members, reception, neighbors and parcel shop before opening an investigation.
View all details for delivered but not received
Likely causeAuthorized location, neighbor delivery, wrong address, early scan correction or misdelivery.
Check firstDelivery photo/signature if available, address, mailbox area and building reception.
When to escalateEscalate promptly if the proof does not match your location or the parcel cannot be found.
Who to contactDPD Austria for delivery proof; seller for replacement/refund and transport investigation.
Customs holdLook for a request for invoice, value, tax payment or recipient identification and respond through the official channel.
View all details for customs hold
Likely causeNon-EU import control, missing commercial invoice, restricted goods, tax assessment or security check.
Check firstDestination customs rules, sender invoice and any official DPD or customs message.
When to escalateEscalate when customs asks for data you cannot provide or when the sender must correct export documents.
Who to contactSender for documents, customs/DPD broker channel for clearance instructions.
Lost or damaged parcelKeep packaging, take photos, save invoices and ask the sender to start the contractual investigation or claim.
View all details for lost or damaged parcel
Likely causeNetwork loss, damage, missing contents, misdelivery or return error.
Check firstLatest scan, delivery proof, photos, value documents and sender transport contract.
When to escalateEscalate as soon as damage is discovered or when tracking exceeds the normal delivery pattern.
Who to contactSender or merchant usually files transport claims; recipient provides evidence.

International Shipping, Customs and Carrier Handoffs

DPD Austria participates in cross-border parcel flows through DPD and Geopost network routing. A tracking gap during export, import or partner handoff does not always mean the parcel is lost; it can mean the parcel is between physical scans or awaiting customs processing.

International Flow

StageWhat is happening
Electronic pre-adviceThe sender sends parcel data to DPD before the parcel is physically scanned.
View all details for electronic pre-advice
Physical custodian/responsible entitySender or warehouse
Typical tracking eventOrder information received or label created
Can the tracking number change?Usually the parcel number is already assigned, but the merchant may still show an internal reference.
Normal visibility gapUntil first DPD acceptance scan.
What the customer should doWait for handover or ask the seller for proof of dispatch.
Origin acceptanceDPD Austria or the origin DPD unit takes physical custody.
View all details for origin acceptance
Physical custodian/responsible entityDPD origin depot or pickup point
Typical tracking eventParcel handed to DPD or at parcel center
Can the tracking number change?Usually no, but partner systems may add internal references.
Normal visibility gapShort gap before hub sorting.
What the customer should doMonitor status and confirm destination address.
Export and line-haulThe parcel leaves the origin route and moves by road or network transport to the destination country.
View all details for export and line-haul
Physical custodian/responsible entityDPD network line-haul or contracted transport leg
Typical tracking eventIn transit, departed hub or export routing
Can the tracking number change?The customer-facing number normally remains linked, but partner references can appear.
Normal visibility gapOne or more transport legs may pass without a public scan.
What the customer should doDo not treat the absence of scans alone as customs release or loss.
Customs or import reviewFor non-EU or special-territory shipments, documents, value and restrictions may be reviewed before delivery.
View all details for customs or import review
Physical custodian/responsible entityCustoms authority, broker process, DPD import depot or destination partner
Typical tracking eventCustoms clearance, import scan, awaiting documents or held
Can the tracking number change?Usually the same parcel number remains linked; customs may use separate declarations.
Normal visibility gapUnpredictable; clearance time is not guaranteed by 17TRACK.
What the customer should doRespond only through official DPD, customs or seller channels and verify tax requests before payment.
Destination handoff and last mileThe destination DPD unit or partner receives the parcel for final delivery or pickup-point routing.
View all details for destination handoff and last mile
Physical custodian/responsible entityDestination DPD unit, DPD Austria for inbound Austria, or local partner
Typical tracking eventAt destination depot, out for delivery, delivered or ready for pickup
Can the tracking number change?The original number normally remains searchable, but local notifications may show a local reference.
Normal visibility gapShort gap between import scan and route assignment; longer in remote areas.
What the customer should doUse destination-country DPD tools or 17TRACK if the parcel is no longer in Austria.

Delivery Management and Post-shipment Options

myDPD Austria may allow recipients to manage delivery before the final attempt, but availability depends on the parcel, sender restrictions, service type and current delivery stage.

Delivery Management

OptionWho can request
Change delivery day or time windowRecipient where myDPD offers the option for the parcel.
View all details for changing delivery day
EligibilityParcel must be eligible in myDPD and not already completed or returned.
Deadline/available stageBefore the final delivery route or within the window shown in myDPD.
FeeUse current myDPD information; fees are not publicly fixed for all cases.
Guaranteed?No; operational feasibility applies.
Official action linkmyDPD Austria
Redirect to parcel shop or pickup pointRecipient where parcel-shop delivery is supported.
View all details for parcel shop redirection
EligibilitySubject to parcel dimensions, pickup location capability and sender restrictions.
Deadline/available stageBefore out-for-delivery completion or as shown in myDPD.
FeeCheck myDPD for the parcel-specific option.
Guaranteed?No; confirmation appears in tracking when accepted.
Official action linkmyDPD Austria
Safe-place or delivery instructionRecipient where DPD Austria permits a release instruction.
View all details for delivery instructions
EligibilityMay be restricted for signature, age-check, high-value or sender-controlled shipments.
Deadline/available stageBefore the driver completes delivery.
FeeCheck current myDPD conditions.
Guaranteed?No; driver safety and site access affect execution.
Official action linkmyDPD Austria
Proof of deliveryRecipient or sender may view available delivery proof where DPD provides it.
View all details for proof of delivery
EligibilityAvailable after a delivery scan and subject to privacy and service restrictions.
Deadline/available stageAfter delivery event is recorded.
FeeNot confirmed as a universal consumer fee; check official support.
Guaranteed?Proof details depend on delivery method and data captured.
Official action linkmyDPD Austria

Lost, Damaged, Claims, Insurance and Refunds

A tracking inquiry, transport claim, insurance settlement and ecommerce refund are different processes. For DPD Austria shipments, the sender usually holds the transport contract and may need to open the formal investigation or claim, while the recipient should preserve evidence and report problems quickly.

Claims and Refunds

ProcessUse when
Tracking inquiryUse when scans stop, the status is unclear or delivery proof is needed.
View all details for tracking inquiry
Who filesRecipient can ask DPD Austria about visible delivery information; sender may have more contractual rights.
Earliest/latest filing timeStart after the parcel exceeds the expected route pattern or immediately for wrong delivery proof.
Required evidenceParcel number, address, latest scan, delivery notice and contact details.
Possible outcomeStatus clarification, delivery proof, depot check or instruction to contact sender.
Official linkmyDPD Austria support entry
Damage or missing contents reportUse when the parcel arrives damaged or contents are missing.
View all details for damage report
Who filesRecipient should notify the seller immediately; sender normally files the carrier claim.
Earliest/latest filing timeReport as soon as discovered; claim deadlines depend on DPD terms and the shipper contract.
Required evidencePhotos of outer packaging, inner packaging, label, damage, contents, invoice and value proof.
Possible outcomeCarrier investigation, claim settlement to contract holder, seller refund or replacement.
Official linkDPD Austria official information
Loss investigationUse when tracking indicates a likely lost parcel or no delivery occurs after normal route time.
View all details for loss investigation
Who filesSender or merchant usually files the formal investigation because they purchased the shipment.
Earliest/latest filing timeDepends on service terms; do not wait if a return or misdelivery event appears.
Required evidenceParcel number, dispatch date, contents description, value proof, recipient statement and delivery proof if shown.
Possible outcomeDepot search, confirmed delivery, return, loss confirmation or claim decision.
Official linkmyDPD Austria
Marketplace or seller refundUse when you bought goods online and need a refund, replacement or reshipment.
View all details for seller refund
Who filesBuyer files with the seller or marketplace; seller handles carrier reimbursement if applicable.
Earliest/latest filing timeFollow the shop or marketplace buyer-protection window.
Required evidenceOrder number, tracking number, screenshots, messages, photos and proof of non-receipt or damage.
Possible outcomeRefund, replacement, reshipment, dispute decision or request to wait for investigation.
Official linkUse the seller or marketplace order page; 17TRACK cannot issue refunds.

Shipping Restrictions and Special Handling

DPD Austria parcels must comply with DPD transport terms, dangerous goods rules, packaging requirements, customs rules and destination restrictions. This summary is not a substitute for the official DPD Austria prohibited and restricted goods rules.

Shipping Restrictions

CategoryProhibited or restricted
Dangerous goodsRestricted or prohibited unless specifically accepted under DPD rules and law.
View all details for dangerous goods
Typical examplesFlammable liquids, aerosols, chemicals, gases and regulated hazardous materials.
Key condition/packagingOnly ship if DPD Austria and the sender contract permit it and labeling is compliant.
Transport limitationMay be refused, returned, delayed or routed differently.
Possible tracking/delivery impactException, security hold, return or disposal under legal rules.
Official rulesDPD Austria official rules
Batteries and electronicsRestricted when lithium batteries or damaged electronics are involved.
View all details for batteries and electronics
Typical examplesPhones, laptops, power banks, battery packs and used electronics.
Key condition/packagingBattery type, watt-hour rating, installation status and packaging determine eligibility.
Transport limitationAir or cross-border routes may have extra restrictions.
Possible tracking/delivery impactSecurity hold, return or customs query if declared incorrectly.
Official rulesDPD Austria official rules
Perishables and temperature-sensitive goodsRestricted unless the shipper has a suitable service and packaging arrangement.
View all details for perishables
Typical examplesFresh food, medicines, biological samples and heat-sensitive goods.
Key condition/packagingRequires appropriate packaging, route duration and legal compliance.
Transport limitationStandard parcel service may not protect temperature or shelf life.
Possible tracking/delivery impactDelay can cause spoilage; claims may be limited if prohibited or poorly packed.
Official rulesDPD Austria official rules
Customs-controlled goodsRestricted by destination law and customs documentation requirements.
View all details for customs-controlled goods
Typical examplesAlcohol, tobacco, high-value goods, regulated medical items and dual-use products.
Key condition/packagingAccurate invoice, HS description, value and licenses where required.
Transport limitationMay need specific route approval or be refused for some destinations.
Possible tracking/delivery impactCustoms hold, tax request, return or seizure.
Official rulesDPD Austria official rules

Customer Service

For the fastest DPD Austria support path, start with myDPD for parcel-specific delivery options, then use the official DPD Austria contact page if a parcel is delayed, misdelivered, damaged or requires depot action. Prepare the parcel number, delivery address, latest scan and evidence before contacting support.

Customer Service

ChannelVerified contact/link
Official tracking and delivery managementhttps://www.mydpd.at/
View all details for myDPD Austria support
Best forTracking, redirection, delivery day changes, pickup-shop options and delivery proof where available.
Region/languageAustria; German interface is primary, language options may vary.
Hours and time zoneOnline self-service availability; operational support hours must be checked on the current site.
Information to prepareParcel number, postal code, delivery notice, email or phone linked to the parcel.
Important limitationOptions are parcel-specific and can disappear after delivery, return or route assignment.
DPD Austria official websitehttps://www.dpd.com/at/en/
View all details for DPD Austria official website
Best forService information, parcel shop finder, contact entry points, business shipping and legal rules.
Region/languageAustria; German and selected localized pages.
Hours and time zoneCheck current contact page for live support hours in Austrian local time.
Information to prepareParcel number, sender name, recipient address, screenshots and issue description.
Important limitationPublic phone numbers and opening hours can change; rely on the current official contact page.
Parcel shop findermyDPD Austria location tools
View all details for parcel shop finder
Best forFinding pickup locations, checking where a redirected parcel may be collected and planning returns.
Region/languageAustria and supported DPD locations.
Hours and time zoneLocation hours vary by shop and public holiday.
Information to preparePostal code, pickup code, parcel number and identity document.
Important limitationShop staff may not be able to change the address or start a transport claim.
17TRACK tracking supporthttps://www.17track.net/
View all details for 17TRACK support
Best forMulti-carrier tracking display, carrier recognition issues and standardized status viewing.
Region/languageGlobal multi-language tracking platform.
Hours and time zoneOnline platform availability; not a DPD Austria transport office.
Information to prepareTracking number, selected carrier, screenshot and timestamp of the tracking issue.
Important limitation17TRACK cannot contact the DPD driver, change delivery, approve claims or refund purchases.

Ecommerce and Business Tracking

Consumers should use myDPD Austria or 17TRACK to check one parcel. Ecommerce businesses need batch visibility, carrier normalization, exception monitoring and notifications across DPD Austria and other carriers. The official DPD Austria business tools are best for DPD-specific shipping operations; 17TRACK API is best for multi-carrier tracking aggregation.

Developer/API Comparison

OptionProvider
myDPD consumer trackingDPD Austria
View all details for myDPD consumer tracking
Carrier coverageDPD Austria and linked DPD network events for eligible parcels.
Primary useSingle-parcel tracking and receiver delivery options.
AuthenticationParcel and recipient verification as required by myDPD.
Tracking/batch/webhook capabilityConsumer tracking; not intended as a public batch API.
Current developer documentationNot a developer API.
Migration/deprecation noteNo public migration note for consumers.
DPD business shipping and integration toolsDPD Austria / DPD network
View all details for DPD business integrations
Carrier coverageDPD services enabled under the shipper contract.
Primary useShipment creation, labels, manifests and DPD-specific tracking in business workflows.
AuthenticationContract or account-based access; public anonymous tracking API not confirmed for this page.
Tracking/batch/webhook capabilityDepends on the contracted DPD integration product and country.
Current developer documentationUse official DPD Austria business contact or account integration resources.
Migration/deprecation noteVerify current integration documents with DPD Austria; do not reuse old endpoints without confirmation.
17TRACK API17TRACK
View all details for 17TRACK API
Carrier coverageMulti-carrier tracking, including DPD Austria where carrier data is supported.
Primary useBatch tracking, carrier recognition, standardized events, store tracking pages and notification workflows.
Authentication17TRACK API token in the 17token header.
Tracking/batch/webhook capabilityRegister shipments, query tracking results and use API features documented by 17TRACK.
Current developer documentation17TRACK API documentation
Migration/deprecation noteUse the current v2.4 documentation and confirm the carrier code in 17TRACK resources.

FAQ

1. How do I track my DPD Austria package?

Enter the DPD Austria parcel number on myDPD Austria or track it with 17TRACK to view available shipment events and possible DPD network handoffs.

2. Where can I find my DPD Austria tracking number?

The DPD Austria tracking number is usually in the merchant dispatch email, DPD notification, sender label, receipt or delivery notice; an order number is not always a parcel tracking number.

3. What does a DPD Austria tracking number look like?

DPD Austria parcel numbers are commonly numeric and may be displayed with spaces, but DPD Austria does not publish one prefix rule that safely identifies every service.

4. When will the first DPD Austria tracking event appear?

The first reliable event usually appears after DPD Austria or the origin DPD unit physically receives and scans the parcel, not when the seller only creates a label.

5. Why is my DPD Austria tracking not updating?

DPD Austria tracking may pause during line-haul transport, depot processing, weekends, public holidays, customs review or partner handoff; check the latest physical scan before escalating.

6. How long does DPD Austria delivery take?

DPD Austria domestic parcels are often planned for fast business-day delivery, while European cross-border parcels take several business days depending on destination, service, customs and route.

7. What should I do after a failed DPD Austria delivery attempt?

Open myDPD Austria and choose any available redelivery, pickup-point, safe-place or delivery instruction option before the parcel is returned or the option expires.

8. What should I do if DPD Austria says delivered but I did not receive the parcel?

Check the proof of delivery, safe place, reception, household members, neighbors and pickup-point notice first, then contact DPD Austria and the seller if the parcel cannot be found.

9. How do I report a lost or damaged DPD Austria parcel?

Keep the parcel, packaging, photos and value proof, then notify the seller because the sender normally starts the formal DPD Austria transport claim.

10. How do I contact DPD Austria customer service?

Use myDPD Austria for parcel-specific actions or the official DPD Austria website for contact options, and prepare the parcel number, delivery address, latest scan and evidence.

11. Can DPD Austria tracking show a parcel before DPD physically receives it?

Yes, DPD Austria tracking can show electronic shipment data before physical acceptance, but responsibility may still be with the sender until a DPD acceptance scan appears.

12. Who delivers an international DPD Austria parcel after it leaves Austria?

The destination DPD country unit or a DPD network partner usually performs the last-mile delivery, while DPD Austria remains linked to the origin shipment data and network tracking.

13. Can the DPD Austria tracking number change during international delivery?

The customer-facing DPD parcel number usually remains linked, but local partner references or delivery notice numbers may appear for destination-country delivery or pickup.

14. Does DPD Austria customs tracking mean the parcel has cleared customs?

No, an arrival or customs processing event is not the same as customs release; wait for a release, import depot or onward delivery scan and respond to official document requests.

15. Can businesses track DPD Austria shipments through an API?

Businesses can use DPD Austria account integrations where contracted, or use the 17TRACK API for multi-carrier tracking; a public anonymous DPD Austria tracking API was not confirmed for this page.

16. Can 17TRACK change a DPD Austria delivery address or approve a claim?

No, 17TRACK only displays available tracking information and cannot change DPD Austria delivery instructions, approve claims, release customs or refund marketplace orders.

Tracking API

// 1. DPD Austria official tracking API
// Current public official tracking API not confirmed for anonymous public use.
// Use DPD Austria business integration documentation only if your DPD Austria account
// manager provides current endpoints, authentication and contract permission.

// 2. 17TRACK API
// Register a DPD Austria shipment for multi-carrier tracking.
// Confirm the current 17TRACK carrier code for DPD Austria in your 17TRACK account;
// if not confirmed, keep CARRIER_CODE as a placeholder.

POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json

Body:
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]

Sources & References

17TRACK is an independent tracking platform and is not affiliated with DPD Austria.

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