About imPRESS
imPRESS is a press-on artificial nail brand operated through its official beauty commerce website. The official website is https://www.impressbeauty.com. An imPRESS purchase may be fulfilled by the brand’s online store or by a retailer, depending on where the order was placed; the order confirmation identifies the controlling order party.
Pro Tip: Use the order number on the imPRESS order confirmation for the brand’s order system, but use a carrier tracking number for 17TRACK or a carrier website.
Brand Entity & Order Ownership
| Entity or order party | Role and control summary |
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| imPRESS online store | Receives the order and provides order-status information. |
View all details for imPRESS online store| What it controls | Order acceptance, available fulfillment information, cancellation or return handling under the applicable order terms. |
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| What it cannot control | Carrier scans after handoff or the customer’s bank posting time. |
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| Why it matters | The official order record is the first source for orders placed on the official website. |
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| Retailer or seller | Controls orders purchased through that retailer or seller. |
View all details for retailer or seller| What it controls | Its order record, seller messages, fulfillment decision and return route. |
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| What it cannot control | Carrier movement or scans once the parcel is in the delivery network. |
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| Why it matters | imPRESS cannot necessarily access a purchase made through another merchant. |
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| Carrier | Records transport events and delivery scans. |
View all details for carrier| What it controls | Physical movement, scanning and delivery attempt records. |
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| What it cannot control | Brand refunds, product replacement or payment authorization. |
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| Why it matters | A carrier scan is different from a store’s “shipped” order status. |
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| Buyer and 17TRACK | The buyer supplies identifiers; 17TRACK aggregates available tracking events. |
View all details for buyer and 17TRACK| Buyer responsibility | Keep order emails, labels and delivery evidence, and use the correct merchant or carrier escalation path. |
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| 17TRACK relationship | 17TRACK is independent and cannot view private order details, change an order, contact a seller, issue a refund or approve a return. |
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Quick Answer
To track an imPRESS order placed on the official website, sign in to the account used at checkout, open the order, and select the available shipment or tracking link. You can also use the tracking number in the dispatch email with the carrier or 17TRACK.
An order number identifies the purchase in the store system; it is not necessarily a carrier tracking number. If no tracking number is available, check whether the order is still processing or contact the merchant shown on the confirmation.
For a retailer purchase, contact that retailer first. 17TRACK can identify a supported carrier and display available public tracking events, but it cannot modify the order, start a refund or access private account information.
How to Track imPRESS Orders
Choose the path that matches where the order was placed. An order can contain more than one shipment, so inspect each shipment entry rather than assuming one tracking number covers every item.
Tracking Path Comparison
| Tracking path | Use when |
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| Official account or order page | The order was placed on the official imPRESS website. |
View all details for official account or order page| Identifier needed | Account credentials and order number or the order record. |
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| What you can see | Available order, shipment and tracking information exposed by the store. |
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| Next step | Sign in, open orders, select the relevant order, then open shipment or tracking details. |
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| Limitation | A carrier may not show movement until its first scan. |
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| Dispatch email or SMS | A shipment notification contains a carrier link or number. |
View all details for dispatch email or SMS| Identifier needed | The tracking number, shipment link or order reference in the message. |
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| What you can see | The information included by imPRESS or its fulfillment provider. |
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| Next step | Open the original message and verify the destination before sharing the number. |
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| Limitation | Promotional or order-confirmation messages may not contain carrier tracking. |
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| 17TRACK | A carrier tracking number is available. |
View all details for 17TRACK| Identifier needed | Carrier tracking number, not normally an imPRESS order number. |
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| What you can see | Public carrier events available to 17TRACK. |
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| Next step | Enter the number and review the detected carrier and latest event. |
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| Limitation | It cannot show private order details or decide delivery disputes. |
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| Retailer, seller or guest route | The purchase was made through another store, as a guest or as a gift. |
View all details for retailer, seller or guest route| Identifier needed | Order email, order number, gift notification or seller message reference. |
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| What you can see | Only the order information made available by the merchant. |
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| Next step | Ask the purchaser or contact the merchant named on the confirmation. |
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| Limitation | A recipient may not be able to access the purchaser’s account or payment record. |
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Order Numbers, Tracking Numbers and Where to Find Them
Do not substitute one identifier for another. A store order number can locate a purchase, while a carrier tracking number locates a shipment in a delivery network.
Identifier & Tracking Number Guide
| Identifier type | Where users find it |
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| imPRESS order number | Order confirmation, account order history or customer-service correspondence. |
View all details for imPRESS order number| Example | Use the exact value shown in the confirmation; do not infer a format. |
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| Who issues it | The merchant or commerce platform. |
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| Can 17TRACK use it? | Usually no, unless it is also a recognized carrier number. |
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| What it proves | It identifies an order record, not carrier possession or delivery. |
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| Carrier tracking number | Dispatch notice, order shipment details, label or carrier link. |
View all details for carrier tracking number| Example | Use a clearly fictional value such as TRACK-EXAMPLE-0001. |
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| Who issues it | The carrier or fulfillment system. |
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| Can 17TRACK use it? | Yes, when the number belongs to a supported carrier and has usable events. |
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| What it proves | It supports shipment lookup; it does not itself prove product condition or refund approval. |
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| Return tracking number | Return label, drop-off receipt or return portal. |
View all details for return tracking number| Who issues it | The return-label carrier or merchant return system. |
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| Can 17TRACK use it? | Often, if it is a carrier number supported by 17TRACK. |
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| What it proves | Movement of the return parcel; it does not prove that the merchant approved the refund. |
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| Seller reference or marketplace ID | The retailer account, seller message center or marketplace order page. |
View all details for seller reference or marketplace ID| Who issues it | The retailer, seller or marketplace. |
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| Can 17TRACK use it? | Generally no; obtain the carrier number from the seller or retailer. |
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| What it proves | It connects a transaction to a merchant account, not a physical parcel. |
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Fulfillment, Sellers and Carriers
The carrier and fulfillment party can vary by sales channel, destination, inventory location and delivery option. The merchant shown on the order record is the correct starting point for an order problem.
Fulfillment & Carrier Relationship
| Fulfillment model | Who ships it |
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| Official online order | The merchant’s designated warehouse or fulfillment partner. |
View all details for official online order| Carrier network | Carrier varies by order, destination and delivery service; a carrier list is not assumed here. |
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| Who updates tracking | The carrier creates scans; the merchant may relay them to the order page. |
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| Delivery issue owner | Contact the carrier for a route or scan issue and the merchant for replacement, order or refund decisions. |
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| Check first | Shipment details, dispatch message and the latest carrier event. |
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| Retailer purchase | The retailer or its fulfillment provider. |
View all details for retailer purchase| Carrier network | Determined by the retailer and destination. |
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| Who updates tracking | The carrier supplies events; the retailer displays the shipment record. |
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| Delivery issue owner | The retailer handles its order policy; the carrier handles transport events. |
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| Check first | The retailer account and its shipping confirmation. |
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| Split shipment | One order may be dispatched in separate parcels. |
View all details for split shipment| Carrier network | Each parcel may have a different tracking number or carrier. |
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| Who updates tracking | Each assigned carrier records its own events. |
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| Delivery issue owner | Use the merchant for missing-item investigation and the relevant carrier for parcel movement. |
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| Check first | Every shipment line in the order details. |
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Tracking Statuses and Meanings
A store status describes order handling, while a carrier status describes parcel movement. They may update at different times.
Status Quick Lookup
| Status shown | Lifecycle stage and immediate meaning |
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| Pending or Processing | Order received or being prepared; there may be no carrier scan yet. |
View all details for pending or processing| Responsible now | Merchant or fulfillment operation. |
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| What happens next | Dispatch information may be added after packing and carrier handoff. |
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| Customer action | Check the order record and avoid treating the order number as a tracking number. |
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| Shipped or In transit | A shipment has been marked dispatched or has carrier movement. |
View all details for shipped or in transit| Responsible now | Merchant for order information; carrier for transport scans. |
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| What happens next | Further scans may appear at sorting, handoff or delivery stages. |
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| Customer action | Compare the tracking number and destination with the shipment notice. |
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| Out for delivery or Delivered | The carrier reports final-mile delivery activity or a delivery scan. |
View all details for out for delivery or delivered| Responsible now | Carrier for delivery evidence; merchant for order remedy decisions. |
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| What happens next | Delivery may be completed, attempted or followed by an exception. |
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| Customer action | Check the stated delivery location and proof of delivery before escalating. |
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| Exception, Return or Refund pending | A transport problem, return movement or financial review is in progress. |
View all details for exception, return or refund pending| Responsible now | Carrier for transit exceptions; merchant for return acceptance and refund status. |
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| What happens next | Follow the carrier instruction or the merchant’s return and refund workflow. |
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| Customer action | Keep screenshots, receipts, photos and case references. |
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Delivery Time and Delay Factors
A delivery estimate depends on the destination, inventory, selected service, fulfillment party and the current official order terms. Do not treat an estimate as a guarantee.
Delivery Time & Delay Factors
| Scenario or factor | What to check |
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| Order preparation | The estimated dispatch or delivery information shown at checkout and in the confirmation. |
View all details for order preparation| Possible delay | Inventory availability, order review, peak demand or processing time. |
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| When tracking may update | After a label is created and the carrier receives a scannable parcel. |
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| Contact first | The merchant or retailer if the order remains unshipped beyond its stated terms. |
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| Caveat | No universal delivery duration applies to every imPRESS order. |
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| Carrier transit or handoff | Latest event, destination and whether a second carrier has received the parcel. |
View all details for carrier transit or handoff| Possible delay | Sorting, weekends, weather, address issues or a transfer between delivery networks. |
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| When tracking may update | At the next physical scan; a label-created event is not proof of movement. |
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| Contact first | The carrier for a transport event and the merchant for a replacement or order remedy. |
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| Caveat | Tracking frequency varies by carrier and service. |
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| International or customs movement | The tracking event, destination-country requirements and any customs request. |
View all details for international or customs movement| Possible delay | Customs examination, incomplete information, duties or local delivery handoff. |
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| When tracking may update | After customs or the next delivery network records an event. |
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| Contact first | Follow the carrier or customs instruction; contact the merchant if the notice is unclear. |
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| Caveat | 17TRACK displays available events but cannot clear customs or pay charges. |
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Common Problems and Next Steps
Start with the latest event and the order channel. Keep the confirmation, tracking history and any delivery evidence before opening a merchant or carrier case.
Problem & Next Step
| Problem shown | Check first and immediate action |
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| No tracking number | Check the dispatch message and order details; ask the merchant whether the order has shipped. |
View all details for no tracking number| Likely cause | Processing is incomplete, or the merchant has not yet exposed a carrier number. |
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| Escalate when | The order exceeds the merchant’s stated processing or delivery terms. |
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| Who to contact | The merchant or retailer, not 17TRACK. |
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| Tracking not working or no scans | Re-enter the exact carrier number and check the carrier link from the dispatch notice. |
View all details for tracking not working or no scans| Likely cause | Label creation preceded first acceptance, the number is mistyped, or the carrier is not yet identified. |
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| Escalate when | Use the merchant when the number is invalid or the parcel appears not to have entered the network; use the carrier for an active transport issue. |
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| Who to contact | Merchant first for a newly issued or invalid number; carrier after acceptance. |
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| Stuck, delayed or customs hold | Read the latest event and follow any carrier instruction. |
View all details for stuck, delayed or customs hold| Likely cause | Transport congestion, weather, address information, customs processing or handoff delay. |
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| Escalate when | The carrier’s instruction requires action or the merchant’s stated delivery window has passed. |
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| Who to contact | Carrier for movement or customs instructions; merchant for order remedies. |
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| Delivered but not received | Check the stated location, household, reception desk, neighbours, photo and proof of delivery. |
View all details for delivered but not received| Likely cause | Safe-place delivery, an incorrect location, an early scan or possible loss. |
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| Immediate action | Record the delivery time and evidence, then contact the carrier and the merchant or retailer. |
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| Escalate when | After the checks above do not locate the parcel, use the merchant’s missing-order, dispute or support process. |
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| Who to contact | Carrier for delivery evidence; merchant for replacement, refund or claim decisions. |
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| Wrong, damaged or missing item | Photograph packaging and contents, then open the merchant’s support or return route. |
View all details for wrong, damaged or missing item| Likely cause | Fulfillment error, transit damage or a split shipment. |
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| Check first | Item lines and shipment list in the order record. |
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| Who to contact | The seller or retailer; 17TRACK cannot replace merchandise or approve a claim. |
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| Return not updating or refund pending | Separate return tracking from refund status and retain the drop-off receipt. |
View all details for return not updating or refund pending| Likely cause | The return carrier has not scanned the parcel, or the merchant has not completed inspection or approval. |
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| Immediate action | Use the return number with the carrier and the return case with the merchant. |
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| Who to contact | Carrier for movement; merchant for receipt, approval and refund status. |
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Returns, Exchanges and Refunds
Start a return or exchange through the merchant that accepted payment and issued the order. A return tracking event only shows parcel movement; it does not show whether a refund was approved or posted.
Returns & Refunds
| Scenario | Where to start |
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| Return or exchange request | Official imPRESS order support or the retailer’s return center. |
View all details for return or exchange request| Who can start it | The purchaser or account holder, subject to the merchant’s current terms. |
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| Identifier needed | Order number and the email or account connected to the order. |
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| Return tracking | Use the number printed on the return label or drop-off receipt. |
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| Refund dependency | Approval, receipt and processing depend on the merchant’s applicable policy. |
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| Return parcel in transit | Carrier tracking using the return tracking number. |
View all details for return parcel in transit| Who can start it | The person returning the item or the merchant’s authorized return process. |
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| What 17TRACK can show | Available carrier events for the return parcel. |
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| What 17TRACK cannot show | Whether the merchant accepted the return or released funds. |
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| Important limitation | Keep the receipt until the merchant confirms receipt and the refund process is complete. |
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| Gift or retailer return | The purchaser or original retailer account, according to that channel’s terms. |
View all details for gift or retailer return| Identifier needed | Order reference, gift information or return authorization where provided. |
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| Who handles approval | The merchant that sold the product; a gift recipient may have limited account and payment access. |
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| Important limitation | Do not assume an imPRESS return process applies to a retailer purchase. |
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Customer Service and Escalation
Use the support route belonging to the order channel. Before contacting support, prepare the order number, tracking number, purchaser email, latest event, delivery address, photos, invoice, return label and any existing case reference.
Customer Service
| Channel | Best for and access |
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| imPRESS official support | Official contact page for orders placed through the official website. |
View all details for imPRESS official support| Information to prepare | Order number, checkout email, tracking number, item information and a concise description of the issue. |
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| Who should use it | The purchaser or an authorized account holder. |
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| Limitation | Do not use 17TRACK as a substitute for merchant support or a refund request. |
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| Retailer or seller message center | Orders purchased from a retailer, marketplace or third-party seller. |
View all details for retailer or seller message center| Best for | Wrong tracking, non-shipment, item condition, replacement and return authorization. |
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| Information to prepare | Seller name, marketplace order ID, carrier events, photos and correspondence. |
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| Limitation | The seller may control fulfillment while the marketplace controls dispute or payment procedures. |
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| Carrier support | Address questions, delivery attempts, scans, safe-place details or proof of delivery. |
View all details for carrier support| Information to prepare | Carrier tracking number, destination details and latest event. |
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| Who should use it | The recipient or purchaser, subject to the carrier’s verification requirements. |
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| Limitation | The carrier cannot approve an imPRESS refund or change the merchant’s return policy. |
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FAQ
Basic FAQs
1. How do I track my imPRESS order?Sign in to the imPRESS order account, open the order details, and use the available shipment link or carrier tracking number with the carrier or 17TRACK.
2. Where can I find my imPRESS tracking number?Check the dispatch email, shipment details or retailer order page. If it is absent, ask the merchant whether the parcel has been handed to a carrier.
3. Can I track an imPRESS order number on 17TRACK?Usually not, because an order number identifies the purchase rather than the carrier parcel. Find the carrier tracking number first.
4. What should I do if my imPRESS order has no tracking number?Check whether the order is still processing, then contact the merchant or retailer shown on the confirmation if shipment information is still unavailable.
5. Why is my imPRESS tracking number not updating?A label may have been created before the carrier’s first scan, or the parcel may be between network events. Verify the number and ask the merchant or carrier for clarification.
6. How long does imPRESS delivery take?The applicable estimate is the one shown for the destination, inventory and delivery option at checkout or in the order record; there is no single duration for every order.
7. What should I do if my imPRESS package says delivered but is missing?Check the delivery location, household, reception desk and neighbours, review proof of delivery, then contact the carrier and merchant without assuming a refund is automatic.
8. Can 17TRACK show my imPRESS return?Yes, when the return label contains a supported carrier tracking number. The return event does not determine whether imPRESS has approved a refund.
9. How do I check my imPRESS refund status?Check the merchant’s return or order support channel and the payment account used for purchase; 17TRACK only reports parcel movement.
10. How do I contact imPRESS about an order?Use the official imPRESS contact route for an official-site order, or contact the retailer or seller for a purchase made elsewhere.
Expert FAQs
11. Who is responsible when an imPRESS order was bought from a retailer?The retailer or selling seller owns that transaction record and normally handles order remedies. The carrier handles transport events, while imPRESS may not have access to the retailer’s order.
12. Can one imPRESS order have multiple tracking numbers?Yes, a merchant may split an order into separate shipments. Review every shipment line before reporting an item as missing.
13. Does an imPRESS shipped status prove that the carrier has the package?No. “Shipped” can describe a merchant fulfillment event; a carrier acceptance scan is separate evidence of entry into the delivery network.
14. Can a gift recipient track an imPRESS order?A gift recipient can use a shared shipment link or tracking number when provided, but may not access the purchaser’s account, payment record or private order details.
15. Can a guest buyer retrieve an imPRESS order?The guest buyer should use the original confirmation and the merchant’s guest-order support route; account-order history may not contain the purchase.
16. Can 17TRACK change an imPRESS delivery address?No. Address changes must be requested from the merchant or carrier, and availability depends on the shipment stage and applicable rules.
17. Does a delivered scan automatically approve an imPRESS refund?No. A delivered scan is a carrier event; refund approval is a separate merchant or retailer decision based on its order and return process.
18. Does imPRESS have a public order-tracking API?A current public official imPRESS order-tracking API is not confirmed here. Businesses should use documented merchant capabilities or a carrier-tracking integration rather than infer an API from the storefront.
Tracking API
curl --request POST \
--url https://api.17track.net/track/v2.4/register \
--header '17token: YourKey' \
--header 'Content-Type: application/json' \
--data '[{"number":"TRACKING_NUMBER"}]'
This is a generic 17TRACK API example. It uses a carrier tracking number, not an imPRESS order number, payment reference, invoice number or internal order ID. If the only available identifier is an order number, retrieve the carrier number from the merchant or order email first.
Sources & References
17TRACK is an independent tracking platform and is not affiliated with imPRESS.
