Flying Monkey Order Tracking

https://flyingmonkeyusa.com

Enter a tracking number that can be used for shipment tracking to check the logistics history of your Flying Monkey order.

About Flying Monkey

Flying Monkey is a denim and apparel brand selling through its official U.S. website and through retail partners. For orders placed on the official website, order ownership starts with the Flying Monkey checkout and order system; for items bought from another boutique, marketplace, or retailer, the retailer that accepted payment usually owns the customer order and support workflow.

Official website: https://flyingmonkeyusa.com. Use the website account, order confirmation email, shipping email, or official contact page for private order details. Use 17TRACK only after you have a carrier tracking number.

Brand Entity & Order Ownership

Entity / order party

Role in the order

Flying Monkey official website

The brand storefront for eligible official website purchases.

View all details for Flying Monkey official website

What it controls	Order records, product availability shown in its store, order emails, support routing, and any return instructions it publishes for official website orders.
What it cannot control	Carrier scan timing after handoff, mailbox or front-desk handling, or orders placed with an independent retailer.
Why it matters to tracking	The official order page or email is the first place to find whether the order has shipped and whether a carrier tracking number exists.

Buyer account or checkout email

Identifies the customer who can access private order details.

View all details for buyer account or checkout email

What it controls	Access to order confirmation, shipping notices, saved contact information, and support verification.
What it cannot control	It cannot create a carrier scan or change a shipped parcel unless Flying Monkey support confirms that a change is still possible.
Why it matters to tracking	If you cannot sign in, the email inbox used at checkout is usually the most reliable backup path.

Retailer, boutique, or marketplace seller

Owns orders not placed on the Flying Monkey official website.

View all details for retailer, boutique, or marketplace seller

What it controls	Payment receipt, order number, packing, carrier choice, seller support, and return authorization for its own sale.
What it cannot control	It cannot expose Flying Monkey official account details for an order it did not place through the brand storefront.
Why it matters to tracking	A Flying Monkey product purchased elsewhere must be tracked through that retailer first, not through the Flying Monkey account page.

Fulfillment party

Picks, packs, labels, and hands the parcel to a carrier.

View all details for fulfillment party

What it controls	Package preparation, shipment creation, label generation, and split shipments when items cannot ship together.
What it cannot control	Downstream carrier delays, weather disruptions, customs decisions, or final delivery access issues.
Why it matters to tracking	There may be a gap between label creation and the carrier’s first physical acceptance scan.

Carrier or last-mile carrier

Transports and scans the shipment after carrier acceptance.

View all details for carrier or last-mile carrier

What it controls	Origin scan, transit scan, delivery attempt scan, delivered scan, proof of delivery when offered, and return-to-sender scans.
What it cannot control	Order approval, item substitution, refund approval, or seller return policy.
Why it matters to tracking	17TRACK and carrier websites depend on carrier-visible tracking events, not private store order status alone.

Payment and refund channel

Processes payment capture and any approved refund.

View all details for payment and refund channel

What it controls	Payment authorization, settlement, refund posting, and bank or wallet processing after a merchant approves a refund.
What it cannot control	Whether the package is delayed or whether a return parcel has physically arrived.
Why it matters to tracking	A delivered return tracking event does not automatically mean the refund has been inspected, approved, or posted.

17TRACK relationship

Independent tracking platform for carrier tracking numbers.

View all details for 17TRACK relationship

What it controls	Carrier detection and display of available public tracking events supported by the tracking ecosystem.
What it cannot control	17TRACK cannot access private Flying Monkey account data, change addresses, cancel orders, contact sellers, approve returns, or issue refunds.
Why it matters to tracking	Use 17TRACK after you have the carrier tracking number, not as a replacement for the Flying Monkey order page.

Quick Answer

To track a Flying Monkey order, start with the order confirmation or shipping confirmation email from the place where you bought the item. If the order was placed on the official Flying Monkey website, sign in or use the email sent to the checkout address to open the order details and look for shipment status, carrier name, and tracking number.

If you have a carrier tracking number, paste it into 17TRACK or the carrier website. 17TRACK can help recognize many carrier tracking numbers and display available carrier events, but it cannot view private Flying Monkey order details, modify your order, start a refund, or contact the seller for you.

Question	Direct answer
Where do I find tracking?	Check the shipping email, account order page, or retailer order page.
Can I use my order number on 17TRACK?	Usually no; use the carrier tracking number when available.
What if there is no tracking?	The order may still be processing, the label may not be scanned, or the seller has not provided carrier details.
Who should I contact?	Contact the store or seller for order issues; contact the carrier for delivery-scan issues after carrier acceptance.

How to Track Flying Monkey Orders

Use the path that matches where the order was placed. A Flying Monkey product bought from a third-party boutique or marketplace will not necessarily appear in a Flying Monkey official website account.

Tracking Path Comparison

Tracking path

Use when

Official account / order page

You ordered directly from the Flying Monkey official website.

View all details for official account tracking

Identifier needed	Checkout email, account login, or official website order number.
What you can see	Order status, shipment status if available, and any tracking link included in the order system.
Best next step	Open the order, check whether it is split into shipments, and copy the carrier tracking number if one is shown.
Important limitation	Private order pages may require the original checkout email or account access.

Official order email or SMS

You cannot find the order page or checked out as a guest.

View all details for official order email or SMS

Identifier needed	Order confirmation email, shipping confirmation email, or mobile message sent after checkout.
What you can see	Order number, shipping address summary, tracking button, or carrier tracking number if shipment was created.
Best next step	Search your inbox for Flying Monkey and terms such as order, shipped, tracking, or confirmation.
Important limitation	An order confirmation confirms purchase creation; it does not prove carrier acceptance.

17TRACK

You already have a carrier tracking number.

View all details for 17TRACK tracking

Identifier needed	Carrier tracking number, not a Flying Monkey order number or payment reference.
What you can see	Available carrier events such as accepted, in transit, out for delivery, delivered, exception, or return movement.
Best next step	Compare the latest scan with the order page, especially if the order is split or recently shipped.
Important limitation	17TRACK cannot display private order contents or decide refunds.

Carrier website

You know the carrier or need proof-of-delivery features.

View all details for carrier website tracking

Identifier needed	Carrier tracking number and sometimes destination ZIP or delivery address verification.
What you can see	Carrier-specific scans, delivery attempts, pickup notices, proof of delivery, or delivery options when offered.
Best next step	Use the carrier page for access issues, missed delivery, hold requests, or delivery-photo review if available.
Important limitation	The carrier usually cannot change what was ordered or approve a merchant refund.

Retailer or marketplace order page

You bought a Flying Monkey item from another seller.

View all details for retailer or marketplace order page

Identifier needed	Retailer account, marketplace order ID, seller message thread, or order confirmation email from that retailer.
What you can see	Seller processing status, shipment confirmation, seller-provided tracking, return window, and dispute options under that retailer’s rules.
Best next step	Contact the retailer or seller first if no tracking was supplied or the item was not shipped.
Important limitation	Flying Monkey official support may not be able to access a third-party seller’s order record.

Guest or gift route

You are not the account holder or used guest checkout.

View all details for guest or gift route

Identifier needed	Gift receipt, order link, tracking link, recipient email, or the purchaser’s help.
What you can see	Only the information included in the email, gift receipt, or tracking link.
Best next step	Ask the purchaser for the carrier tracking number or contact the selling retailer with proof that you are the recipient.
Important limitation	Privacy rules may prevent support from sharing full order or payment details with a recipient.

Pro Tip: If the order shows shipped but the carrier page says only a label was created, wait for the first physical carrier scan and keep the shipping email. Label creation and carrier possession are different lifecycle events.

Order Numbers, Tracking Numbers and Where to Find Them

A Flying Monkey order number identifies a purchase in the seller’s order system. A tracking number identifies a shipment in a carrier’s network. 17TRACK needs the carrier tracking number, not the store order number.

Identifier & Tracking Number Guide

Identifier type

Where users find it

Flying Monkey order number

Order confirmation email or official website order page.

View all details for Flying Monkey order number

Looks like / example	Store order reference such as FM-#### or order #####; exact format varies and should not be assumed.
Who issues it	Flying Monkey or the selling retailer’s order system.
Can 17TRACK use it?	Usually no. Use it with Flying Monkey support or the seller to locate the carrier tracking number.
What it can and cannot prove	It proves an order record exists in the seller’s system; it does not prove that the parcel is in carrier custody.

Shipment or tracking number

Shipping confirmation email, order status page, or carrier tracking link.

View all details for shipment or tracking number

Looks like / example	Carrier-issued alphanumeric string such as 1Z #### #### #### #### or 9400 #### #### #### #### ##; examples are masked.
Who issues it	The carrier, shipping label platform, or fulfillment provider.
Can 17TRACK use it?	Yes, when it is a supported carrier tracking number and carrier events are available.
What it can and cannot prove	It can show shipment movement; it cannot verify item authenticity, order contents, or refund eligibility.

Carrier tracking number

Carrier link in the shipping email or retailer order page.

View all details for carrier tracking number

Looks like / example	Format depends on the carrier and service; do not infer the carrier only from the store name.
Who issues it	The delivery carrier after a label is created.
Can 17TRACK use it?	Yes, this is the preferred identifier for 17TRACK.
What it can and cannot prove	It shows carrier-side logistics events but cannot prove which item was inside the parcel.

Return tracking number

Return label, return email, carrier drop-off receipt, or return portal if offered.

View all details for return tracking number

Looks like / example	Carrier return label number; masked example 9202 #### #### #### #### ##.
Who issues it	The return carrier or return label provider.
Can 17TRACK use it?	Yes, if the return carrier is supported and the number is carrier-visible.
What it can and cannot prove	It can show the return parcel moving; it cannot prove refund approval or inspection outcome.

Return authorization or RMA

Return approval email or seller support message.

View all details for return authorization or RMA

Looks like / example	Return case reference such as RMA-####; exact format varies by seller.
Who issues it	Flying Monkey support or the selling retailer, depending on where the purchase was made.
Can 17TRACK use it?	No. It is a return case identifier, not a carrier tracking number.
What it can and cannot prove	It can prove a return case was created; it does not prove the package was mailed back.

Gift or order link

Gift receipt, forwarded email, or link from the purchaser.

View all details for gift or order link

Looks like / example	Private order status URL or email link; never share it publicly.
Who issues it	The store or retailer order system.
Can 17TRACK use it?	No. Copy the carrier tracking number from the page if it is shown.
What it can and cannot prove	It may show limited shipment information to a recipient; it may not expose payment or full account details.

Marketplace order ID

Marketplace account, seller message thread, or marketplace receipt.

View all details for marketplace order ID

Looks like / example	Marketplace-specific order reference; format depends on the platform.
Who issues it	The marketplace where the Flying Monkey product was purchased.
Can 17TRACK use it?	No. Use the marketplace page to find the seller-provided carrier tracking number.
What it can and cannot prove	It proves a platform purchase record; it does not prove carrier movement unless a carrier tracking number is attached.

Fulfillment, Sellers and Carriers

The carrier for a Flying Monkey package can vary by order, region, seller, item type, and delivery option. Do not assume a fixed carrier unless your shipping email names one.

Fulfillment & Carrier Relationship

Fulfillment model

Who ships it

Official website warehouse shipment

Flying Monkey or its fulfillment provider.

View all details for official website warehouse shipment

Typical carriers or delivery network	Carrier varies by order, region, item type, and selected shipping option unless the shipping email names a carrier.
Who updates tracking	The carrier updates shipment scans after it receives or processes the parcel.
Who handles delivery issues	Flying Monkey support handles order-level issues; the carrier handles carrier access, delivery attempt, and proof-of-delivery questions.
What the customer should check first	Order confirmation, shipping confirmation, carrier name, tracking number, and whether multiple shipments exist.

Retail boutique order

The boutique or retailer that sold the item.

View all details for retail boutique order

Typical carriers or delivery network	Carrier varies by retailer and shipping option.
Who updates tracking	The retailer’s chosen carrier or shipping platform.
Who handles delivery issues	The retailer is the first order-support contact; the carrier may help after a scan is available.
What the customer should check first	The retailer receipt, seller order page, and seller support channel.

Marketplace seller order

The marketplace seller or marketplace fulfillment service.

View all details for marketplace seller order

Typical carriers or delivery network	Carrier varies by platform, seller, region, inventory location, and service level.
Who updates tracking	The seller-provided carrier or marketplace fulfillment network.
Who handles delivery issues	The seller or marketplace handles shipment promises and disputes; the carrier handles physical delivery scans.
What the customer should check first	Marketplace order details, seller name, estimated delivery date, shipment ID, and dispute deadline.

Split shipment

One order ships in more than one parcel.

View all details for split shipment

Typical carriers or delivery network	Each package may have the same or a different carrier tracking number.
Who updates tracking	Each package’s carrier updates its own tracking events.
Who handles delivery issues	The seller handles missing-item questions; the carrier handles package-level scans.
What the customer should check first	Whether the missing item is assigned to a different shipment or has not shipped yet.

Pickup point or store pickup

Not publicly confirmed as a standard Flying Monkey official website option.

View all details for pickup point or store pickup

Typical carriers or delivery network	If a third-party retailer offers pickup, that retailer’s pickup or carrier network controls it.
Who updates tracking	The retailer or pickup network, not necessarily Flying Monkey.
Who handles delivery issues	The retailer that offered the pickup option.
What the customer should check first	Pickup confirmation, store name, pickup code, and retailer instructions.

Tracking Statuses and Meanings

Order status, shipment status, carrier scan status, return status, and refund status are related but not the same. Read the status in the context of the order lifecycle.

Status Quick Lookup

Status shown

Lifecycle stage

Pending or order placed

Payment and order confirmation.

View all details for pending or order placed

What it usually means	The store received the order, but fulfillment may not have started.
Who is responsible now	Flying Monkey or the selling retailer.
What happens next	Payment review, inventory check, picking, or cancellation if the seller cannot fulfill.
What the customer should do	Save the confirmation email and check the seller’s order page for updates.

Processing or preparing shipment

Warehouse or seller handling.

View all details for processing or preparing shipment

What it usually means	The order is being packed or a shipping label may be created soon.
Who is responsible now	The seller or fulfillment provider.
What happens next	A shipping email or carrier tracking number may be generated.
What the customer should do	Check whether cancellation or address correction is still allowed before shipment.

Label created or pre-shipment

Shipment record exists before carrier scan.

View all details for label created or pre-shipment

What it usually means	A label was generated, but the carrier may not have scanned the parcel yet.
Who is responsible now	The fulfillment party until carrier acceptance; then the carrier.
What happens next	The first origin or acceptance scan should appear when the carrier processes the parcel.
What the customer should do	Wait for the first scan and contact the seller if pre-shipment remains unchanged beyond the seller’s expected handling period.

In transit

Carrier transportation.

View all details for in transit

What it usually means	The parcel is moving through the carrier network or between facilities.
Who is responsible now	The carrier, with seller support available for order-level problems.
What happens next	Arrival at a sorting facility, customs if applicable, destination facility, then local delivery.
What the customer should do	Monitor carrier scans and compare them with the estimated delivery window.

Out for delivery

Last-mile delivery attempt.

View all details for out for delivery

What it usually means	The parcel is with a local route or delivery facility for delivery that day or soon.
Who is responsible now	The last-mile carrier.
What happens next	Delivered, delivery attempted, held, or exception status.
What the customer should do	Watch for delivery instructions, secure pets or access gates, and check the carrier page for options.

Delivered

Carrier delivery completion scan.

View all details for delivered status

What it usually means	The carrier recorded delivery to the address, mailbox, front desk, parcel room, locker, or other delivery point.
Who is responsible now	The carrier for proof of delivery; the seller for item-not-received support under its policy.
What happens next	If not found, the customer gathers evidence and contacts the carrier and seller.
What the customer should do	Check all delivery locations, household members, neighbors, building staff, delivery photo, and carrier proof before escalating.

Exception or delivery attempted

Carrier issue or access problem.

View all details for exception or delivery attempted

What it usually means	The carrier could not deliver because of access, address, weather, damage, customs, pickup requirement, or another exception.
Who is responsible now	The carrier for delivery instructions; the seller for order support if the parcel is returned or lost.
What happens next	Redelivery, pickup, address correction, return to sender, or claim investigation.
What the customer should do	Open the carrier page immediately and follow the stated pickup or redelivery instruction.

Return in transit

Return parcel moving back.

View all details for return in transit

What it usually means	The return label has scans and the parcel is moving to the return address.
Who is responsible now	The return carrier until delivery; the seller after receiving and inspecting the return.
What happens next	Return delivery, inspection, refund approval, exchange, store credit, or denial depending on policy.
What the customer should do	Keep the drop-off receipt and return tracking number until the refund is completed.

Refund pending or refunded

Payment and after-sales stage.

View all details for refund pending or refunded

What it usually means	The seller or payment system is processing an approved refund, or the refund has been issued.
Who is responsible now	The seller and payment provider; the bank or wallet may affect posting time.
What happens next	Refund posting to the original payment method or store credit if policy allows.
What the customer should do	Check the refund email, payment account, and seller support if the expected processing stage is unclear.

Delivery Time and Delay Factors

Use the shipping estimate shown at checkout, in the order email, or on the seller’s shipping policy page. A public, universal delivery time for every Flying Monkey order should not be assumed because orders can be sold by different retailers and shipped by different carriers.

Delivery Time & Delay Factors

Scenario/service

Typical timing source

Official website domestic shipment

Checkout estimate, shipping confirmation, and official shipping policy.

View all details for official website domestic shipment

What can delay it	Payment review, inventory handling, label creation delay, carrier pickup, weather, high-volume periods, or address issues.
When tracking may update	After the carrier scans the parcel, not necessarily when the order email is sent.
Who to contact first	Flying Monkey support for order handling; carrier after carrier acceptance.
Important caveat	Estimated dates are planning information unless the seller’s policy explicitly states a guarantee and conditions.

Retailer or marketplace purchase

The retailer or marketplace delivery estimate.

View all details for retailer or marketplace purchase

What can delay it	Seller handling time, third-party warehouse processing, seller-provided tracking delay, marketplace fulfillment, or carrier disruptions.
When tracking may update	When the seller uploads tracking and the carrier scans the shipment.
Who to contact first	The retailer or marketplace seller that accepted payment.
Important caveat	Flying Monkey official support may not be able to change or locate a third-party retailer order.

Preorder, restock, or backorder

Product page, order email, or seller update.

View all details for preorder, restock, or backorder

What can delay it	Inventory arrival, product allocation, warehouse processing, or seller cancellation.
When tracking may update	Only after the item is ready to ship and a carrier label is created and scanned.
Who to contact first	The seller or retailer for inventory and release timing.
Important caveat	17TRACK cannot see a shipment that has not received a carrier tracking number.

Split package

Order details showing multiple shipments or multiple tracking links.

View all details for split package

What can delay it	Items leaving different locations, separate packaging, or one item being delayed while another has shipped.
When tracking may update	Each shipment updates independently after its own carrier scan.
Who to contact first	The seller if an item is missing from the shipment list; the carrier if a specific tracking number stalls.
Important caveat	One delivered package does not prove that every item in the order was delivered.

Holiday or peak period

Seller notices, carrier service alerts, and latest carrier scans.

View all details for holiday or peak period

What can delay it	Warehouse backlog, carrier capacity limits, severe weather, missed pickups, or local delivery congestion.
When tracking may update	Scans may appear in batches or after the parcel reaches a major facility.
Who to contact first	The carrier for scan-specific issues; seller for order-level missed estimate questions.
Important caveat	Do not treat a carrier estimate as a guaranteed refund trigger unless the seller’s policy says so.

Cross-border or customs-related shipment

Seller shipping page, carrier tracking, and customs or destination carrier events.

View all details for cross-border or customs-related shipment

What can delay it	Export processing, customs review, duties or tax collection, handoff between carriers, or destination address validation.
When tracking may update	At export, import, customs release, and last-mile carrier handoff, depending on data availability.
Who to contact first	The seller for shipping terms and documents; the carrier for customs or delivery instructions shown in tracking.
Important caveat	Do not assume cross-border service exists for every Flying Monkey official website order unless shown at checkout.

Common Problems and Next Steps

Start by identifying whether the issue is order-level, shipment-level, delivery-level, return-level, or refund-level. That determines whether Flying Monkey, the selling retailer, the carrier, or payment channel is the right next contact.

Problem & Next Step

Problem shown

Check first

No tracking number

Order email, account page, spam folder, and seller handling status.

View all details for no tracking number

Likely cause	The order has not shipped, the label was not created, or the retailer has not uploaded tracking.
Immediate action	Wait for shipment confirmation and contact the seller if the order remains processing past the stated handling expectation.
When to escalate	Escalate when the seller’s posted handling or delivery window has passed without a shipment update.
Who to contact	Flying Monkey for official website orders; the retailer or marketplace seller for third-party purchases.

Tracking number not working

Confirm you copied the carrier tracking number, not the order number.

View all details for tracking number not working

Likely cause	New label, wrong identifier, carrier not scanned yet, typo, or unsupported internal seller reference.
Immediate action	Try the carrier link from the email and then 17TRACK after removing spaces copied from the email.
When to escalate	Escalate if the seller confirms shipment but no carrier recognizes the number after reasonable scan time.
Who to contact	The seller for a corrected tracking number; the carrier after the number appears in its system.

Shipped but no scans

Whether the carrier page says label created or pre-shipment.

View all details for shipped but no scans

Likely cause	Label created before pickup, missed origin scan, batch pickup, or delayed carrier processing.
Immediate action	Monitor for the first acceptance scan and keep the shipping email.
When to escalate	Escalate to the seller when pre-shipment remains unchanged beyond the seller’s stated shipping handling guidance.
Who to contact	Seller before acceptance scan; carrier after acceptance scan.

Package stuck in transit

Latest scan location, carrier alert, and estimated delivery date.

View all details for package stuck in transit

Likely cause	Carrier network delay, missed scan, weather, facility backlog, customs, or handoff between carriers.
Immediate action	Check both 17TRACK and the carrier page; save the latest event and delivery estimate.
When to escalate	Escalate when the carrier’s investigation threshold or seller’s delivery support window is reached.
Who to contact	Carrier for scan investigation; seller for replacement, claim, or refund options under policy.

Delivery attempted

Carrier notice, pickup location, access instruction, or redelivery option.

View all details for delivery attempted

Likely cause	No access, signature needed, closed business, unsafe location, or address problem.
Immediate action	Use the carrier page to schedule redelivery, pick up the parcel, or provide missing instructions if available.
When to escalate	Escalate quickly if the package may be returned to sender.
Who to contact	Carrier first; seller if the carrier starts returning the parcel.

Address problem

Shipping address in the order email and carrier exception message.

View all details for address problem

Likely cause	Missing apartment number, invalid postal code, restricted access, or carrier address validation failure.
Immediate action	Contact the seller before shipment if not shipped; contact the carrier if the parcel is already in transit and correction options exist.
When to escalate	Escalate when the carrier marks the parcel undeliverable or return to sender.
Who to contact	Seller for order address before shipment; carrier for in-transit delivery instructions.

Customs hold

Carrier customs message and seller shipping terms.

View all details for customs hold

Likely cause	Import review, missing information, duties or taxes, or carrier customs brokerage process.
Immediate action	Follow the carrier’s customs instruction and keep seller invoices or order confirmation ready.
When to escalate	Escalate if customs requests documents you cannot provide or the carrier instructs you to contact the shipper.
Who to contact	Carrier for customs instructions; seller for invoice or shipment documentation.

Delivered but not received

Delivery location, household, front desk, neighbors, photo, and proof of delivery.

View all details for delivered but not received

Likely cause	Delivered to mailbox, parcel room, front desk, neighbor, alternate safe place, wrong address, premature scan, or theft.
Immediate action	Check all delivery locations, ask household or building staff, review carrier proof, then contact the carrier and seller with evidence.
When to escalate	Escalate when the carrier cannot locate the parcel or the seller requires an item-not-received claim.
Who to contact	Carrier for delivery proof; Flying Monkey or the selling retailer for order support. Refunds are not automatic.

Split shipment missing item

Order details for multiple packages and packing slip.

View all details for split shipment missing item

Likely cause	Item shipped separately, not yet shipped, canceled, substituted, or packing error.
Immediate action	Compare the packing slip with the order page and every tracking link.
When to escalate	Escalate if no second shipment exists or the packing slip shows the missing item as included.
Who to contact	The seller, not the carrier, unless a whole tracked package is missing.

Seller did not ship

Seller handling window, marketplace order messages, and cancellation options.

View all details for seller did not ship

Likely cause	Inventory issue, seller backlog, preorder, payment review, or seller non-performance.
Immediate action	Message the seller and use the platform’s cancellation or dispute workflow if applicable.
When to escalate	Escalate when the marketplace or retailer deadline allows a non-shipment claim.
Who to contact	The retailer or marketplace platform; 17TRACK cannot compel shipment.

Wrong item or damaged package

Photos, packing slip, order confirmation, and delivery box condition.

View all details for wrong item or damaged package

Likely cause	Packing error, warehouse damage, transit damage, or seller listing mismatch.
Immediate action	Photograph the item, packaging, label, and packing slip before starting a support request.
When to escalate	Escalate within the seller’s issue-reporting period if one is stated.
Who to contact	The seller for replacement or return instructions; carrier if the seller asks for damage evidence from the carrier.

Return not updating or refund pending

Return tracking, drop-off receipt, return authorization, and refund email.

View all details for return not updating or refund pending

Likely cause	Return carrier scan delay, missing drop-off scan, seller inspection queue, refund approval wait, or bank posting time.
Immediate action	Track the return parcel separately and keep proof of drop-off until the refund is posted.
When to escalate	Escalate when the return is delivered but the seller has not updated the return case according to its policy.
Who to contact	Carrier for return movement; seller for refund status; payment provider only after the seller confirms refund issuance.

Returns, Exchanges and Refunds

Return eligibility, return address, exchange availability, and refund method depend on where you purchased the Flying Monkey item. Track the return parcel with the return tracking number, but check refund approval with the seller or payment channel.

Returns & Refunds

Scenario

Where to start

Return request for official website order

Flying Monkey official return or contact instructions.

View all details for official website return request

Who can start it	The purchaser or verified account holder.
Identifier needed	Order number, checkout email, item details, and reason for return.
Return shipping/tracking	Use the label and tracking number provided or approved by the seller if available.
Refund timing dependency	Depends on return delivery, inspection, approval, and payment-provider posting.
Important limitation	Do not send a return without following the seller’s current return instructions.

Exchange request

Seller support or return instructions for size or style exchange.

View all details for exchange request

Who can start it	The purchaser or authorized recipient if the seller permits.
Identifier needed	Order number, item SKU or style, size, photos if damaged, and preferred replacement.
Return shipping/tracking	May require a return shipment before replacement; track return and replacement separately.
Refund timing dependency	If exchange is unavailable, seller may offer refund or store credit according to policy.
Important limitation	Inventory for an exchange is not guaranteed unless the seller confirms it.

Cancel order before shipment

Order page or seller support as soon as possible.

View all details for cancellation before shipment

Who can start it	The purchaser or account holder.
Identifier needed	Order number, email, and request details.
Return shipping/tracking	No return tracking if the order is successfully canceled before shipment.
Refund timing dependency	Depends on whether payment was authorized, captured, or refunded by the seller and payment processor.
Important limitation	Cancellation may not be possible after packing, label creation, or carrier handoff.

Return tracking

Carrier website or 17TRACK using the return tracking number.

View all details for return tracking

Who can start it	Anyone with the return carrier tracking number can check carrier movement.
Identifier needed	Return tracking number, not RMA alone.
Return shipping/tracking	Scan may begin at drop-off, carrier pickup, or first processing facility.
Refund timing dependency	Refund review usually begins after the seller receives and processes the return.
Important limitation	17TRACK can help track the return parcel but cannot determine whether the refund is approved.

Gift return

Seller or retailer gift-return instructions.

View all details for gift return

Who can start it	The recipient only if the seller supports gift returns; otherwise the purchaser may need to start it.
Identifier needed	Gift receipt, order link, purchaser information if required, and item details.
Return shipping/tracking	Use the label or return instructions provided by the seller.
Refund timing dependency	May result in store credit or purchaser refund depending on seller rules.
Important limitation	Support may not share payment details with a recipient for privacy reasons.

Third-party retailer return

The retailer or marketplace where the item was purchased.

View all details for third-party retailer return

Who can start it	The purchaser under that retailer’s account or marketplace rules.
Identifier needed	Marketplace order ID, seller name, item details, and reason for return.
Return shipping/tracking	Follow the retailer’s label and dispute workflow, not the Flying Monkey official website workflow.
Refund timing dependency	Depends on retailer inspection and platform payment rules.
Important limitation	Flying Monkey official support may not be able to approve returns for independent retailer sales.

Customer Service and Escalation

Prepare order number, tracking number, checkout email, shipping address, item style, latest tracking event, photos, packing slip, return label, and refund case ID before contacting support. Use only official Flying Monkey or retailer support channels.

Customer Service

Channel

Best for

Flying Monkey official contact page

Official website order questions, shipping questions, and return instructions.

View all details for Flying Monkey official contact page

Where to access	https://flyingmonkeyusa.com/pages/contact
Information to prepare	Order number, checkout email, tracking number, item name, delivery address, issue summary, and photos if relevant.
Who should use it	Customers who bought through the official website.
Important limitation	Do not use unofficial phone numbers or social profiles unless the official website confirms them.

Official account or order email

Private order status, shipping link, and order verification.

View all details for official account or order email

Where to access	https://flyingmonkeyusa.com/account or the email inbox used at checkout.
Information to prepare	Account email, order confirmation, shipping confirmation, and any shipment link.
Who should use it	Official website purchasers or guest checkout users with order email access.
Important limitation	Account access cannot show orders placed through independent retailers.

Retailer or marketplace seller support

Orders placed outside the Flying Monkey official website.

View all details for retailer or marketplace seller support

Where to access	The retailer account, marketplace order page, seller message center, or receipt from the selling store.
Information to prepare	Marketplace order ID, seller name, tracking number, delivery estimate, item photos, and message history.
Who should use it	Customers who bought Flying Monkey products from boutiques, marketplaces, or other retailers.
Important limitation	That retailer’s policy controls returns, exchanges, and refunds for its sale.

Carrier support

Delivery attempts, access problems, proof of delivery, or carrier exceptions.

View all details for carrier support

Where to access	The carrier tracking page linked from your shipping email or shown by 17TRACK.
Information to prepare	Carrier tracking number, destination ZIP, delivery address, latest scan, and delivery notice.
Who should use it	Customers whose parcel has carrier scans and a delivery or transit issue.
Important limitation	The carrier cannot approve a seller refund or confirm the exact item inside the parcel.

17TRACK

Checking available carrier tracking events across supported carriers.

View all details for 17TRACK support boundary

Where to access	https://www.17track.net
Information to prepare	Carrier tracking number and carrier name if known.
Who should use it	Anyone with a carrier tracking number for a shipment or return.
Important limitation	17TRACK is independent and cannot change orders, delivery addresses, returns, or refunds.

Seller, Marketplace and Buyer Responsibility

Flying Monkey is not primarily a marketplace on its official website, but Flying Monkey products may be sold by independent retailers and marketplace sellers. In those cases, the seller or marketplace order system controls tracking uploads, return authorization, and dispute deadlines.

Marketplace Responsibility

Issue

Buyer action

Seller has not shipped

Message the seller and use the marketplace cancellation or dispute path when eligible.

View all details for seller has not shipped

Platform role	Shows order status and may enforce seller-performance or buyer-protection rules.
Seller role	Confirms inventory, packs the item, buys the label, and uploads tracking.
Carrier role	No role until a parcel is actually tendered or scanned.
Evidence to keep	Order receipt, promised ship date, seller messages, and screenshots of order status.

Wrong tracking supplied

Ask the seller for corrected carrier tracking and report through the platform if unresolved.

View all details for wrong tracking supplied

Platform role	May review seller-provided tracking and buyer evidence.
Seller role	Must provide accurate shipment information for the order it sold.
Carrier role	Shows the destination, delivery scan, or service details only within its privacy limits.
Evidence to keep	Tracking page screenshots, order address, seller messages, and delivery conflict evidence.

Item not received

Check delivery proof, then open the platform’s item-not-received workflow if needed.

View all details for item not received

Platform role	May decide claim eligibility under platform rules.
Seller role	Responds to buyer claim and may issue replacement, refund, or carrier claim.
Carrier role	Provides delivery scans and proof-of-delivery details if available.
Evidence to keep	Photos of delivery area, proof of delivery, tracking history, and communications.

Item not as described

Document the item and start the return or dispute workflow where you purchased it.

View all details for item not as described

Platform role	May require photos and enforce listing or return rules.
Seller role	Responds to return, exchange, replacement, or refund request.
Carrier role	Only relevant if return shipping is required.
Evidence to keep	Listing screenshot, product tags, packing slip, photos, and message history.

Return dispute or refund after delivery failure

Keep return tracking and platform case records until the case is closed.

View all details for return dispute or refund after delivery failure

Platform role	May review return delivery, seller response, and buyer evidence.
Seller role	Inspects the return and updates refund or dispute response.
Carrier role	Shows return movement and delivery scan to the return address.
Evidence to keep	Return label, drop-off receipt, tracking history, photos of packed return, and case ID.

Brand App, Notifications and Delivery Options

A dedicated public Flying Monkey shopping app, map tracking, share tracking, locker network, or membership delivery program is not confirmed from the official website sources used here. Use account emails, shipping emails, carrier pages, and any retailer app only when your order was placed through that retailer.

App, Notifications and Delivery Options

Feature

Use case

Order email notifications

Order confirmation, shipping confirmation, and tracking link access.

View all details for order email notifications

Where to enable	Use a valid email at checkout and keep access to that inbox.
When it appears	After order placement and again when shipment information is generated.
What it can change	It can provide links and order identifiers; it does not change shipment routing by itself.
Limitations	Email delivery may be affected by spam filters, typos, or mailbox rules.

Carrier delivery options

Redelivery, pickup, delivery instructions, or proof of delivery when the carrier supports them.

View all details for carrier delivery options

Where to enable	The named carrier’s tracking page or carrier account.
When it appears	After the carrier recognizes the tracking number and the service allows options.
What it can change	May allow pickup, redelivery, hold, or delivery instructions depending on carrier rules.
Limitations	Some options require identity verification or may be blocked by shipper restrictions.

Retailer app notifications

Tracking Flying Monkey products bought through another retailer.

View all details for retailer app notifications

Where to enable	The retailer or marketplace account that accepted payment.
When it appears	When that retailer processes the order or uploads tracking.
What it can change	May support seller messaging, returns, or delivery alerts under retailer rules.
Limitations	Retailer app features do not automatically apply to official Flying Monkey website orders.

Business, Seller or Developer API

Current public official order tracking API documentation for Flying Monkey is not confirmed from the sources used here. Merchants that need shipment visibility should use carrier tracking numbers with a tracking platform such as 17TRACK, or use the order and shipping APIs of the commerce platform they operate if they have authorized access.

Developer/API Comparison

Option

Provider

Flying Monkey public order tracking API

Flying Monkey

View all details for Flying Monkey public order tracking API

Order/tracking coverage	Current public official order tracking API not confirmed.
Primary use	Not applicable unless Flying Monkey publishes official documentation or grants private partner access.
Authentication/access	Not publicly confirmed.
Webhook/batch capability	Not publicly confirmed.
Current documentation	No public developer documentation confirmed from the official sources used here.
Important limitation	Do not build integrations from guessed endpoints or private storefront URLs.

17TRACK Tracking API

17TRACK

View all details for 17TRACK Tracking API

Order/tracking coverage	Carrier tracking numbers for supported carriers; not Flying Monkey private order numbers.
Primary use	Register and query shipment tracking numbers for logistics visibility.
Authentication/access	Uses a 17TRACK API token in the 17token header.
Webhook/batch capability	Refer to current 17TRACK API documentation for available endpoints and account capabilities.
Current documentation	https://api.17track.net/en/doc
Important limitation	You must first obtain a carrier tracking number from the order system, shipping email, seller, or carrier label.

FAQ

1. How do I track my Flying Monkey order?

Sign in to the Flying Monkey official website account or open the order email, then use the shipment link or carrier tracking number when it is available. If you bought from another retailer, track the order through that retailer’s order page first.

2. Where is my Flying Monkey tracking number?

Your tracking number is usually in the shipping confirmation email or the order details page after the shipment is created. If the order is still processing, a carrier tracking number may not exist yet.

3. Can I track Flying Monkey with an order number?

You can use an order number with Flying Monkey or the selling retailer, but 17TRACK usually cannot track a store order number. 17TRACK needs a carrier tracking number that the carrier can recognize.

4. What should I do if my Flying Monkey order has no tracking number?

Check whether the order is still processing and search your email for shipping updates. Contact Flying Monkey or the selling retailer if the order remains unshipped beyond the seller’s stated handling guidance.

5. Why is my Flying Monkey tracking number not updating?

Tracking may not update until the carrier physically scans the package. If the page only says label created, the seller may have created the label before the carrier accepted the parcel.

6. How long does Flying Monkey delivery take?

Use the delivery estimate shown at checkout, in your order email, or on the seller’s shipping policy page. Delivery time can vary by seller, carrier, region, handling time, and service selected.

7. What if my Flying Monkey package says delivered but I did not receive it?

Check the mailbox, parcel room, front desk, neighbors, household members, delivery photo, and carrier proof of delivery first. Then contact the carrier for delivery evidence and Flying Monkey or the selling retailer for item-not-received support.

8. How do I track a Flying Monkey return?

Use the return carrier tracking number from the return label, return email, or drop-off receipt. 17TRACK can help with return movement if the number is carrier-visible, but it cannot confirm refund approval.

9. Where can I check my Flying Monkey refund status?

Check the seller’s return confirmation, refund email, account order page, or payment account. A return package delivered scan does not automatically mean the refund has been inspected, approved, or posted.

10. How do I contact Flying Monkey customer service?

Use the official contact page at https://flyingmonkeyusa.com/pages/contact for official website orders. For third-party purchases, contact the retailer or marketplace seller that accepted your payment.

11. Does Flying Monkey use third-party sellers?

Flying Monkey products can be sold by independent retailers and marketplace sellers, even though those orders are not necessarily official website orders. The seller that accepted payment controls the order record, shipment upload, and return workflow for that sale.

12. Can one Flying Monkey order have multiple tracking numbers?

Yes, a seller may split an order into multiple shipments when items ship separately. Check each shipment in the order details because each package may have its own tracking number and delivery status.

13. Who delivers Flying Monkey packages?

The delivery carrier varies by order, region, seller, item type, and shipping option. Use the carrier name shown in your shipping email or tracking link instead of assuming a fixed carrier.

14. Can Flying Monkey change my address after shipment?

Address changes may be limited once an order is packed, labeled, or handed to a carrier. Contact the seller immediately for order-level changes and use the carrier page only if the carrier offers in-transit delivery options.

15. What is the difference between a Flying Monkey return authorization and return tracking?

A return authorization identifies the seller’s return case, while return tracking identifies the parcel moving back through a carrier. 17TRACK can use the carrier return tracking number, not the return case ID by itself.

16. Can 17TRACK track a Flying Monkey marketplace order?

17TRACK can track the carrier number attached to the marketplace shipment if the carrier is supported. It cannot access the marketplace order page, seller messages, buyer protection case, or refund decision.

17. Is there a Flying Monkey official tracking API?

A current public official Flying Monkey order tracking API is not confirmed from the official sources used here. For logistics tracking integrations, use carrier tracking numbers with a tracking API such as 17TRACK.

18. What evidence should I keep for a Flying Monkey delivery dispute?

Keep the order confirmation, carrier tracking history, delivery proof, photos of the delivery area or damaged item, packing slip, seller messages, and return label if used. This separates carrier evidence from seller order evidence.

Tracking API

17TRACK API example for carrier tracking numbers only.
Do not send a Flying Monkey order number, payment ID, invoice number, or return authorization ID.

POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json

Body:
[
  {
    "number": "TRACKING_NUMBER"
  }
]