Faces Canada Order Tracking

https://www.facescanada.com

Enter a tracking number that can be used for shipment tracking to check the logistics history of your Faces Canada order.

About Faces Canada

Faces Canada is a direct-to-consumer cosmetics and skincare ecommerce brand. Its official site displays products, accepts online orders, and provides order support for deliveries within India.

Official website: https://www.facescanada.com/

Brand Entity & Order Ownership

Entity or order party

Role in the order

Faces Canada

Sells products, records the order, provides dispatch and delivery support, and handles eligible product issues.

View all details for Faces Canada

What it controls	Order records, dispatch communication, cancellation before dispatch, and support investigation.
What it cannot control	Individual carrier scans after handover.
Why it matters to tracking	The official My Orders page and dispatch email or SMS are the primary order-level sources.

Buyer

Places the order and provides reachable contact and delivery information.

View all details for the buyer

What the buyer can do	Check My Orders, use the dispatch tracking link, and contact support with order evidence.
Important limitation	An order number identifies the purchase but does not necessarily function as a carrier tracking number.

Courier partner

Transports the parcel and records delivery events after dispatch.

View all details for the courier partner

What it controls	Physical movement and scan events for the assigned shipment.
What it cannot control	Faces Canada refunds, product replacement approval, or order cancellation policy.

17TRACK

Independent tracking platform that can display available carrier events.

View all details for 17TRACK

What it can do	Accept a usable shipment tracking number and may identify the carrier.
What it cannot do	Access private order details, change an address, cancel an order, contact the seller, or approve a refund.

Quick Answer

After dispatch, Faces Canada sends a tracking link by email or SMS. You can also sign in to the Faces Canada website and check My Orders.

Use the shipment tracking number, rather than only the Faces Canada order number, on the assigned carrier website or on 17TRACK. If no tracking link is available, contact Faces Canada support with your Order ID and registered contact details.

Pro Tip: A dispatch message is an order update. The first carrier scan is separate evidence that the courier has received or processed the parcel.

How to Track Faces Canada Orders

Start with the official order record. Follow the shipment link only after Faces Canada marks the order as dispatched.

Sign in to the Faces Canada website.
Open My Orders and select the relevant order.
Review the order status, shipment details, courier information, and tracking link when shown.
If the order was dispatched by email or SMS, open that message and use its tracking link.
For an available shipment number, check the carrier site or 17TRACK.

Tracking Path Comparison

Tracking path

Use when

Faces Canada My Orders

You have the account or order access used at checkout.

View all details for Faces Canada My Orders

Identifier needed	Account access or order information requested by the site.
What you can see	Order status and, after dispatch, the available tracking link.
Limitation	It is not the same as a carrier tracking lookup unless a shipment number is provided.

Official email or SMS

You received the order confirmation or dispatch message.

View all details for official email or SMS

Identifier needed	The message link or shipment number included by Faces Canada.
Best next step	Open the dispatch link and save the latest event.
Limitation	An order confirmation does not prove that a courier scan has occurred.

17TRACK

You have a carrier shipment tracking number.

View all details for 17TRACK

What you can see	Available carrier events and possible carrier identification.
Best next step	Compare the latest event with the official order status.
Limitation	17TRACK cannot retrieve an order using only a private Faces Canada order record.

Carrier website

The dispatch message identifies a carrier and tracking number.

View all details for carrier website

What you can see	Carrier-specific scans and delivery events.
Best next step	Use the carrier event when asking Faces Canada to investigate a delivery issue.

The official evidence confirms website order access and email/SMS tracking links. A separate Faces Canada app, guest-order portal, gift-order workflow, store pickup service, or marketplace seller system is not part of the confirmed tracking path here.

Order Numbers and Tracking Numbers

Faces Canada’s Order ID locates the purchase in customer support. A tracking number identifies the dispatched shipment and is the identifier normally needed by a carrier or 17TRACK.

Identifier & Tracking Number Guide

Identifier type

Where users find it

Faces Canada Order ID

Order confirmation, My Orders, or support correspondence.

View all details for Faces Canada Order ID

Who issues it	Faces Canada’s ecommerce order system.
Can 17TRACK use it?	Not as a substitute for a shipment tracking number.
What it proves	It helps identify the purchase; it does not by itself prove carrier custody.

Shipment tracking number

Dispatch email, SMS, My Orders, or the linked carrier page.

View all details for shipment tracking number

Who issues it	The courier or fulfillment workflow handling the dispatched parcel.
Can 17TRACK use it?	Yes, when it is a supported carrier tracking number.
What it proves	It connects the lookup to shipment events; it does not decide refund eligibility.

Return tracking number

The return courier receipt or return label, if Faces Canada provides one.

View all details for return tracking number

Can 17TRACK use it?	It may display return transit events if the number is supported.
What it cannot prove	Transit alone does not prove that Faces Canada approved the return or completed a refund.

Fulfillment, Sellers and Carriers

Faces Canada’s official contact page says courier allocation is based on pincode serviceability. It does not publish a fixed carrier list on the confirmed source, so the carrier varies by order and destination.

Fulfillment & Carrier Relationship

Fulfillment model

Who ships it

Official Faces Canada website order

Faces Canada dispatches the order and assigns a courier based on pincode serviceability.

View all details for official website order

Who updates tracking	The courier provides shipment events after dispatch; Faces Canada provides the official order view and support context.
Who handles delivery issues	Start with Faces Canada support when the order says delivered, delivery fails, or the courier event conflicts with the order record.
Customer check first	Review My Orders and the latest email or SMS tracking link.

Split order

Faces Canada may send items separately when stock availability differs.

View all details for split order

Who updates tracking	Each dispatched shipment may have its own link or event history.
Customer check first	Compare the item list with the shipment details before reporting an item as missing.

Marketplace or third-party seller

Not established for the official Faces Canada website order path.

View all details for marketplace or third-party seller orders

Correct route	Use the marketplace or seller account where the purchase was made, not assumptions based on the Faces Canada website.
Important limitation	Official Faces Canada website delivery guidance should not be automatically applied to an unrelated marketplace transaction.

Tracking Statuses and Meanings

Status Quick Lookup

Status shown

What it usually means

Unfulfilled

The order was placed but has not yet been dispatched.

View all details for Unfulfilled

Responsible now	Faces Canada’s order and dispatch process.
What happens next	Dispatch may be followed by an email or SMS tracking link.
Customer action	Check My Orders and contact support if the order requires investigation.

In Transit

The order has been shipped and is moving through delivery.

View all details for In Transit

Responsible now	The assigned courier is recording shipment movement.
Customer action	Use the shipment link or tracking number and monitor the latest event.

Out for Delivery

A delivery attempt is expected the same day, according to the official FAQ.

View all details for Out for Delivery

Official time window	The Faces Canada FAQ describes the attempt as 7 AM–11 PM.
Customer action	Keep contact details reachable and monitor the courier event.

Delivered

The order is recorded as successfully delivered.

View all details for Delivered

Important limitation	A delivered scan does not itself decide a refund or replacement.
Customer action	Check delivery locations and contact Faces Canada within 48 hours if the parcel was not received.

RTO

The order is returning to origin after delivery failure.

View all details for RTO

What happens next	For prepaid orders, the official FAQ says a refund is initiated once the order reaches the warehouse.
COD limitation	The official FAQ says COD orders are not eligible for refunds in this RTO situation.

Delivery Time and Delay Factors

Delivery Time & Delay Factors

Scenario or service

Timing source

Normal dispatch

Usually 1–2 working days after ordering.

View all details for normal dispatch

Possible delay	Inventory or technical issues can extend dispatch to 3–5 working days.
When tracking may update	After dispatch, when Faces Canada sends the tracking link and the courier records events.
Who to contact first	Faces Canada support for an order that has not dispatched.

Standard delivery

Usually 3–5 working days from dispatch.

View all details for standard delivery

Important caveat	This is an estimated timeline stated in the official FAQ, not a guarantee.
Possible factors	Pincode serviceability, courier allocation, delivery attempts, inventory, and operational issues.

Separate shipment

Items may be shipped separately because of stock availability.

View all details for separate shipment

Customer action	Review each shipment and allow the remaining item to follow its own dispatch or refund outcome.

Outside India

Not offered according to the official FAQ.

View all details for delivery outside India

Customer action	Confirm the delivery country before ordering; the official website currently states delivery is within India.

Common Problems and Next Steps

Problem & Next Step

Problem shown

Check first

No tracking number

My Orders and the dispatch email or SMS.

View all details for no tracking number

Likely cause	The order has not dispatched or the message has not yet supplied the shipment link.
Immediate action	Wait for the dispatch update within the stated dispatch window, then contact Faces Canada with the Order ID if needed.
Who to contact	Faces Canada support, not 17TRACK.

Tracking number not working

Check that the shipment number was copied from the dispatch link.

View all details for tracking number not working

Likely cause	The courier may not have posted its first event yet, or the number may be an order identifier.
Immediate action	Retry from the official link and compare the identifier with the dispatch message.
Escalate when	Contact Faces Canada if the official order shows dispatched but the shipment remains unusable.

Order stuck or delayed

Compare the latest courier event with the dispatch date.

View all details for a stuck or delayed order

Possible causes	Dispatch delays, inventory or technical issues, courier movement, pincode serviceability, or delivery failure.
Immediate action	Keep the latest event and Order ID available when asking Faces Canada to investigate.

Delivered but not received

Check the delivery location, household members, reception, neighbours, and any proof-of-delivery information.

View all details for delivered but not received

Priority action	Check the premises and courier event first, then contact Faces Canada within 48 hours of the delivery update.
Do not assume	A delivered scan does not automatically establish who received the parcel or guarantee a refund.
Evidence to keep	Order ID, tracking number, latest event, delivery screenshot, and relevant photos or access information.

Failed delivery or false attempt

Confirm that the contact details are reachable.

View all details for failed delivery

Official next step	The official FAQ says a re-attempt will be made within 2 working days.
Escalation	Contact Faces Canada if the re-attempt does not resolve the delivery.

Damaged, leaked, wrong, used, expired, or missing item

Photograph the product and packaging and retain the order information.

View all details for damaged or incorrect items

Official action window	Contact customer support by email within 48 hours of delivery with clear images.
Possible outcome	After verification, Faces Canada may arrange a refund or reshipment.

Returns, Exchanges and Refunds

The confirmed Faces Canada support policy focuses on damaged, leaked, wrong, missing, used, or expired products. A return tracking event is separate from approval and refund processing.

Returns & Refunds

Scenario

Where to start

Damaged, leaked, wrong, missing, used, or expired product

Contact Faces Canada support with clear product images within 48 hours of delivery.

View all details for product issue

Information needed	Order ID, registered contact details, product photos, and a description of the issue.
Possible outcome	After verification, a refund or reshipment may be arranged.
Limitation	Approval is determined by Faces Canada after review.

Refund after approved return or issue

Monitor the original payment method after approval.

View all details for approved refund

Official processing statement	Once approved, refunds are processed within 8–10 working days to the original payment method.
Escalation	Contact support if the amount is not credited within that stated period.

Cancellation before dispatch

Contact Faces Canada support before dispatch.

View all details for cancellation before dispatch

Official rule	Orders can be cancelled before dispatch; prepaid refunds are stated as 7–10 working days.
After dispatch	Cancellation is not possible; refusing delivery may lead to RTO and later refund handling.

RTO refund

Wait for the order to reach the warehouse, then follow up with Faces Canada.

View all details for RTO refund

Prepaid order	The official FAQ says the refund is initiated once the order reaches the warehouse.
COD order	The official FAQ says COD orders are not eligible for refunds for this RTO situation.

Customer Service and Escalation

Use the official contact page, My Orders, or the support email or chat route presented by Faces Canada. The confirmed contact page does not provide a phone number or support hours for this guide.

Customer Service

Channel

Best for

My Orders

Checking order status and the dispatch tracking link.

View all details for My Orders support

Prepare	Order ID and the registered email or contact number.
Limitation	My Orders displays order information but does not itself approve refunds outside the stated support process.

Official contact page

Dispatch delays, failed delivery, delivered-but-not-received, cancellation, and product issues.

View all details for the official contact page

Prepare	Order ID, registered email or phone, tracking number, latest event, and photos where relevant.
Access	Faces Canada Help Center

17TRACK

Viewing available shipment or return transit events.

View all details for 17TRACK support

Prepare	A carrier tracking number.
Limitation	17TRACK cannot change the order, investigate a product defect, cancel delivery, or decide a refund.

FAQ

Basic FAQs

1. How do I track my Faces Canada order?

Sign in to Faces Canada, open My Orders, and use the tracking link shown after dispatch. You can also use the dispatch link sent by email or SMS.

2. Where can I find my Faces Canada tracking number?

Find it in the dispatch email or SMS, in My Orders, or on the linked carrier page. The number becomes useful for carrier or 17TRACK lookups when shipment tracking is available.

3. Can I track a Faces Canada order number on 17TRACK?

Usually you need the shipment tracking number instead. An Order ID helps Faces Canada locate the purchase but is not necessarily a carrier identifier.

4. What should I do if my Faces Canada order has no tracking number?

Check whether the order has dispatched and review your email, SMS, and My Orders page. If the dispatch window has passed without a link, contact Faces Canada with the Order ID.

5. Why is my Faces Canada tracking not updating?

The courier may not have posted a new scan yet, or the identifier may be an order number rather than a shipment number. Recheck the official dispatch link and ask Faces Canada to investigate if the order is marked dispatched.

6. How long does Faces Canada delivery take?

The official FAQ says dispatch usually takes 1–2 working days and standard delivery usually takes 3–5 working days from dispatch. Inventory or technical issues can extend dispatch to 3–5 working days.

7. What does Faces Canada Out for Delivery mean?

It means a delivery attempt is expected that day; the official FAQ describes a 7 AM–11 PM window. Keep your contact details reachable and monitor the courier event.

8. What should I do if Faces Canada says delivered but I did not receive it?

Check the delivery location, household members, reception, and neighbours, then contact Faces Canada within 48 hours of the delivery update. Include the Order ID, tracking event, and any delivery evidence.

9. How do I track a Faces Canada return?

Use the return courier tracking number on the carrier site or 17TRACK when available. Return transit does not by itself prove that Faces Canada approved the return.

10. How do I check my Faces Canada refund status?

Check the original payment method after approval. Faces Canada states that approved refunds are processed within 8–10 working days; contact support if the amount is not credited within that period.

Expert FAQs

11. Who chooses the courier for a Faces Canada order?

Faces Canada states that courier allocation is based on pincode serviceability. Customers cannot select a specific courier or faster delivery option through the confirmed policy.

12. Can one Faces Canada order have more than one shipment?

Yes, the official FAQ says items may be shipped separately because of stock availability. Compare the item list with each shipment before reporting an item as missing.

13. Does a Faces Canada dispatch status prove the courier has the parcel?

No. Dispatch is an order update from Faces Canada, while a carrier scan is a separate transport event. Use the shipment link and latest courier event for custody information.

14. Can I cancel a Faces Canada order after dispatch?

No, the official FAQ says cancellation is not possible after dispatch. You may refuse delivery, after which the order can become RTO and follow the applicable refund rules.

15. What happens when a Faces Canada delivery attempt fails?

The official FAQ says a re-attempt will be made within 2 working days. Keep your contact details reachable and contact Faces Canada if the re-attempt does not resolve the delivery.

16. Can 17TRACK tell me whether Faces Canada will approve a refund?

No. 17TRACK can display available parcel events, but Faces Canada decides return approval, replacement, and refund handling after reviewing the order and evidence.

17. What information should I send Faces Canada about a damaged or wrong item?

Send the Order ID, registered contact information, a description, and clear product images within 48 hours of delivery. Faces Canada states that verification may lead to a refund or reshipment.

18. Does Faces Canada deliver outside India?

No. The official FAQ currently states that Faces Canada delivers only within India, so an international destination should not be treated as an eligible standard route.