Concord Records Order Tracking

Open the shipment email sent to your checkout email address and use its carrier link or tracking number. You can also enter the carrier number in 17TRACK when carrier data is available.

Find it in the shipment notification sent after the order ships. If the message is missing, check filtered mail and contact Concord Records store support with your order number.

Usually you need the carrier tracking number rather than the Concord Records order number. The order number is primarily useful for store-side support.

Check whether the order is still within the store’s 1–5 business-day processing period, then check the shipment email and contact store support if clarification is needed.

Carrier data may not have appeared yet, especially because the store says domestic tracking can take up to 48 hours to display and international tracking can pause during sorting or customs.

Add the store’s 1–5 business-day processing period to the selected transit estimate. Published domestic estimates range by service, while international orders usually take 10–20 business days before possible customs delays.

Check the delivery location, household members, neighbors, reception area and proof of delivery, then contact the carrier and provide the delivery record to Concord Records store support. A refund is not automatic.

Yes, when the return has a carrier tracking number. Use the carrier or 17TRACK for return movement, but contact Concord Records for return acceptance and refund status.

No. 17TRACK can show shipment events, including a supported return shipment, but Concord Records or the payment channel controls refund processing.

Use the official store contact page or email store@fantasyrecordings.com. Include your order number, checkout email, tracking number and latest event.

The published policy says an order containing both pre-order and in-stock items ships when the pre-order item is available unless otherwise stated. Place separate orders if you want in-stock products sooner.

The store says tracking may not update until a package clears a U.S. sorting facility, which may take 2–7 business days, and customs can extend delivery up to 8 weeks.

The customer is responsible for duties and taxes determined by the local customs office. Contact customs or the carrier for an active assessment or clearance instruction.

The store’s policy says a refund is issued only if the refused package returns to its facility, and shipping costs are not refundable.

The shipping policy says posters and oversized items ship separately and may move more slowly through the postal system. Check for a separate shipment notification or tracking number.

You may request an address change before fulfillment begins, but the store says changes cannot be guaranteed once processing has started. Contact store support promptly.

No. The email indicates shipment information was sent, while carrier acceptance depends on the carrier’s own scan history. Compare the shipment message with the carrier tracking page.