About Branch
Branch is a direct-to-consumer furniture brand focused on office furniture, including desks, chairs and workspace products. Orders are placed through the official website, https://www.branchfurniture.com. Branch is not a marketplace, so a normal Branch purchase does not involve an independent marketplace seller.
Pro Tip: A Branch order number identifies the purchase in Branch systems. A carrier tracking number identifies a shipment in a carrier or 17TRACK system; the two numbers are not interchangeable.
Brand Entity & Order Ownership
| Entity / order party | Role in the order |
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| Branch | Direct seller and order-support party. |
View all details for Branch| What it controls | Order acceptance, product fulfillment arrangements, order changes where available, returns and customer support. |
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| What it cannot control | Every carrier scan or an event occurring after carrier handoff. |
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| Why it matters to tracking | Branch is the first contact for order records and shipment information. |
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| Buyer account | Stores purchase history and order communications. |
View all details for buyer account| What it controls | Access to the buyer’s order information and notifications. |
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| What it cannot control | Carrier custody, delivery scans or refund approval. |
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| Why it matters to tracking | The account or order email is usually the most reliable place to locate shipment details. |
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| Fulfillment party | Prepares and hands the shipment to a delivery network. |
View all details for fulfillment party| What it controls | Warehouse preparation and the handoff process. |
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| What it cannot control | All transportation events after handoff. |
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| Why it matters to tracking | A shipment may be prepared before a carrier records its first scan. |
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| Carrier or last-mile carrier | Moves the parcel or freight and records transport events. |
View all details for carrier or last-mile carrier| What it controls | Route scans, delivery attempts and delivery confirmation. |
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| What it cannot control | Branch’s order cancellation, return authorization or refund decision. |
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| Why it matters to tracking | The carrier tracking number is needed for transport-level lookup. |
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| Payment and refund channel | Processes payment settlement or refund movement. |
View all details for payment and refund channel| What it controls | Funds movement after Branch submits or authorizes a refund. |
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| What it cannot control | Whether Branch approves the return or refund. |
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| Why it matters to tracking | A delivered return shipment does not by itself prove that a refund has been approved. |
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| 17TRACK | Independent shipment-tracking platform. |
View all details for 17TRACK| What it controls | Presentation of available carrier tracking events. |
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| What it cannot control | Branch orders, addresses, cancellations, returns, refunds or seller decisions. |
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| Why it matters to tracking | 17TRACK can use a carrier tracking number when supported, but cannot retrieve private Branch order details from an order number alone. |
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Branch’s public information does not establish a marketplace seller model for ordinary purchases. Carrier, freight and delivery arrangements can vary by product, destination and order.
Quick Answer
To track a Branch order, open the order confirmation or shipment email, or sign in to the Branch account used at checkout and open the order details. Look for a shipment link and carrier tracking number.
If Branch shows the order as placed or processing but no tracking number is available, the shipment may not yet have been handed to a carrier. Contact Branch through its official support route with the order number. If a carrier number is available, 17TRACK may identify the carrier and display available events.
17TRACK cannot view private Branch order details, change an order, alter an address, start a return, approve a refund or contact Branch for you.
How to Track Branch Orders
Use the official Branch order record first, then use the carrier or 17TRACK for shipment events. The official route can show order-level information that a carrier tracker cannot.
- Sign in to the Branch account used for the purchase, if an account was created.
- Open the order list and select the relevant order.
- Review the order status, shipment section and any “Track” or carrier link shown.
- Copy the carrier tracking number, not only the Branch order number.
- Check whether the order has multiple shipments or separate delivery events.
Tracking Path Comparison
| Tracking path | Use when |
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| Branch account or order page | You have the checkout email and account access. |
View all details for Branch account or order page| Identifier needed | Account access or order information requested by Branch. |
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| What you can see | Order status, shipment links and available tracking information. |
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| Best next step | Use the carrier number for shipment-level tracking. |
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| Important limitation | Visibility depends on the order stage and information released by Branch. |
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| Order email or SMS | You need the original purchase or shipping message. |
View all details for order email or SMS| Identifier needed | Checkout email address or message access. |
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| What you can see | Confirmation details and, when issued, shipment information. |
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| Best next step | Follow the official link and copy the carrier number. |
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| Important limitation | An order confirmation is not proof that a carrier has accepted the shipment. |
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| 17TRACK or carrier website | A carrier tracking number is available. |
View all details for 17TRACK or carrier website| Identifier needed | Carrier tracking number. |
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| What you can see | Available transport scans and delivery events. |
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| Best next step | Compare the latest event with the Branch order record. |
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| Important limitation | Neither service can change a Branch order or decide a refund. |
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| Branch support | The order is missing, delayed or disputed. |
View all details for Branch support| Identifier needed | Order number, email, latest event and relevant photos or documents. |
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| What you can see | Order-specific records and available resolution options. |
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| Best next step | Use the official contact or help route. |
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| Important limitation | Support may need to investigate before offering a remedy. |
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For a guest purchase or a gift recipient, the purchaser should normally provide the confirmation or shipment information. A recipient who lacks those details should ask the purchaser or contact Branch with the information they can verify.
Order Numbers, Tracking Numbers and Where to Find Them
Branch order numbers are used to locate the purchase in Branch systems. Carrier tracking numbers are issued for a shipment and may be usable on a carrier website or 17TRACK. Do not infer a format unless the number is displayed in the official order communication.
Identifier & Tracking Number Guide
| Identifier type | Where users find it |
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| Branch order number | Order confirmation, account order page or support correspondence. |
View all details for Branch order number| Looks like / example | Use the exact value shown by Branch; do not rely on an assumed format. |
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| Who issues it | Branch’s order system. |
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| Can 17TRACK use it? | Usually no. A carrier tracking number is normally required. |
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| What it proves | It helps identify the purchase but does not prove carrier custody. |
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| Carrier tracking number | Shipment email, order page or carrier handoff message. |
View all details for carrier tracking number| Looks like / example | Use a deliberately masked value such as TRACKING-####; real formats vary by carrier. |
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| Who issues it | The carrier or delivery network. |
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| Can 17TRACK use it? | Often, when the carrier is supported and events are available. |
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| What it proves | It links to shipment events; it does not by itself prove refund approval or item condition. |
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| Return tracking number | Return label, drop-off receipt or carrier receipt. |
View all details for return tracking number| Looks like / example | Use the number printed on the return label or receipt. |
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| Who issues it | The return carrier or label provider. |
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| Can 17TRACK use it? | It may be trackable if the issuing carrier is supported. |
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| What it proves | Movement of the return parcel, not that Branch has accepted or refunded it. |
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| Return authorization or case ID | Branch return instructions or support messages. |
View all details for return authorization or case ID| Looks like / example | Use the exact identifier issued for the return or support case. |
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| Who issues it | Branch or its returns-support process. |
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| Can 17TRACK use it? | No, unless it is also a carrier tracking number. |
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| What it proves | It identifies a return or case record, not parcel movement. |
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Fulfillment, Sellers and Carriers
Branch is presented as a direct furniture retailer rather than an open marketplace. The delivery network and carrier can vary by order, destination, product and delivery method. Furniture may also require a different delivery process from a small parcel.
Fulfillment & Carrier Relationship
| Fulfillment model | Who ships it |
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| Branch warehouse or fulfillment partner | The party arranged by Branch for the item and destination. |
View all details for Branch warehouse or fulfillment partner| Typical carriers or network | Carrier varies by order, region, item type and delivery option; no universal carrier list is stated here. |
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| Who updates tracking | The carrier updates transport events; Branch may expose them in the order record. |
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| Who handles delivery issues | Carrier for route events; Branch for order-level investigation and remedies. |
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| Customer should check first | Branch order details, shipment email and the latest carrier event. |
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| Large-item or scheduled delivery | A delivery service arranged for the product and address. |
View all details for large-item or scheduled delivery| Typical carriers or network | Service depends on the product, destination and delivery option shown for the order. |
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| Who updates tracking | The delivery provider supplies appointment or delivery events when available. |
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| Who handles delivery issues | Contact Branch for order-specific escalation and the delivery provider for an active appointment issue. |
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| Customer should check first | Whether the order requires appointment coordination rather than ordinary parcel tracking. |
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Tracking Statuses and Meanings
A Branch order status and a carrier scan describe different parts of the lifecycle. “Shipped” may mean Branch has released shipment information, while “In transit” requires a transport event from the carrier.
Status Quick Lookup
| Status shown | Lifecycle stage | What it usually means |
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| Pending or processing | Order confirmation and preparation | The order is recorded but shipment may not be in carrier custody. |
| Preparing shipment | Warehouse fulfillment | The item is being prepared or shipment information is being arranged. |
| Shipped | Handoff stage | Shipment information has been released; check for a first carrier scan. |
| In transit | Transportation | The carrier has recorded movement or processing. |
| Out for delivery | Final-mile delivery | The carrier indicates an attempted delivery route for that day. |
| Delivered | Delivery completion | A delivery event was recorded; it is not by itself a refund decision. |
| Exception | Disruption | An address, weather, damage, appointment or other issue needs attention. |
| Return in transit | Reverse logistics | The return parcel is moving to the designated destination. |
| Refund pending | Financial processing | A refund process may be open; confirm approval and payment status with Branch. |
Delivery Time and Delay Factors
There is no single delivery time that applies to every Branch order. Use the delivery estimate shown for the specific product, destination and order, and treat an estimate as conditional rather than a guarantee.
Delivery Time & Delay Factors
| Scenario or service | Timing source |
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| Standard Branch order | The estimate shown during checkout or in the order communication. |
View all details for standard Branch order| What can delay it | Inventory preparation, carrier capacity, address issues, weather or delivery scheduling. |
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| When tracking may update | After shipment information is created and the carrier records an event. |
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| Who to contact first | Branch for order or estimate questions; carrier for an active delivery event. |
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| Important caveat | The displayed estimate may change and is not automatically a guaranteed delivery date. |
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| Large or scheduled furniture delivery | The product and order-specific delivery information. |
View all details for large or scheduled furniture delivery| What can delay it | Appointment availability, access conditions, address verification or carrier scheduling. |
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| When tracking may update | Updates may be appointment-based rather than frequent parcel scans. |
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| Who to contact first | Use the delivery contact shown in the order, then Branch if the order record needs review. |
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| Important caveat | Absence of frequent scans does not by itself establish that an order is lost. |
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Common Problems and Next Steps
Match the problem to the system that owns the next action. A carrier handles transport events; Branch handles the order, product, return and refund relationship.
Problem & Next Step
| Problem shown | Check first |
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| No tracking number | Order page, shipment email and whether the order is still processing. |
View all details for no tracking number| Likely cause | Shipment information has not been released or the carrier has not received the item. |
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| Immediate action | Wait for the next official shipment communication if the order is within its estimate; otherwise contact Branch. |
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| When to escalate | Escalate when the order is beyond the displayed estimate or Branch cannot locate shipment information. |
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| Who to contact | Branch, not 17TRACK. |
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| Tracking number not working | Characters copied, carrier selection and first-scan status. |
View all details for tracking number not working| Likely cause | Number was created before the first scan, contains a typo, or is not a carrier number. |
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| Immediate action | Copy it again from Branch’s message and try the official carrier route or 17TRACK. |
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| When to escalate | Ask Branch to verify the shipment identifier if it remains invalid after the carrier handoff window. |
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| Who to contact | Branch for identifier verification; carrier for a recognized shipment. |
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| Stuck, delayed or no new scan | Latest event, estimated delivery and whether it is freight or parcel service. |
View all details for stuck, delayed or no new scan| Likely cause | Normal gaps between scans, operational disruption, appointment scheduling or an exception. |
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| Immediate action | Read the latest event and follow any carrier instruction; compare it with Branch’s estimate. |
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| When to escalate | Escalate when the shipment passes its estimate or shows an exception requiring sender action. |
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| Who to contact | Carrier for route details and Branch for an order-level investigation. |
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| Delivered but not received | Porch, building reception, household members, neighbors and proof of delivery. |
View all details for delivered but not received| Likely cause | Safe-place delivery, reception by another person, an early scan or misdelivery. |
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| Immediate action | Check all delivery locations, ask household members or neighbors, review delivery photos or proof of delivery, and contact the carrier promptly. |
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| When to escalate | Contact Branch if the carrier cannot resolve the discrepancy or the item remains missing. |
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| Who to contact | Carrier first for delivery-location investigation, then Branch for order support. Do not assume a refund is automatic. |
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| Wrong, damaged or missing item | Shipment contents, packaging, photos and all shipment numbers. |
View all details for wrong, damaged or missing item| Likely cause | Transit damage, split shipment, packing error or product issue. |
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| Immediate action | Preserve packaging and document the condition; contact Branch through its official support route. |
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| When to escalate | Escalate according to the instructions in the order or support case. |
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| Who to contact | Branch for product and order resolution; carrier when visible transport damage is involved. |
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| Return or refund not updating | Return tracking event, return authorization and Branch case communication. |
View all details for return or refund not updating| Likely cause | The return carrier has not scanned the parcel, or Branch has not completed inspection or refund processing. |
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| Immediate action | Track the return parcel separately and contact Branch with the receipt or case ID. |
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| When to escalate | Escalate when the return has delivery evidence but the Branch case remains unresolved. |
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| Who to contact | Carrier for missing return scans; Branch for authorization, inspection and refund status. |
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Returns, Exchanges and Refunds
Start a return, exchange or cancellation through Branch’s current order-support or returns process. Return tracking and refund status are separate: 17TRACK may show movement of a return parcel, but only Branch can confirm eligibility, inspection, approval or refund status.
Returns & Refunds
| Scenario | Where to start |
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| Return or exchange request | Branch’s official support or returns route. |
View all details for return or exchange request| Who can start it | The purchaser or account holder. |
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| Identifier needed | Branch order number and purchase contact information. |
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| Return shipping or tracking | Use the label or instructions Branch provides; retain the carrier receipt. |
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| Refund timing dependency | Depends on the applicable Branch process and receipt or inspection of the returned item. |
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| Important limitation | Eligibility and any applicable conditions must be confirmed in Branch’s current policy. |
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| Return parcel in transit | The return carrier’s website or 17TRACK. |
View all details for return parcel in transit| Who can start it | The purchaser after receiving an authorized return route. |
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| Identifier needed | Return carrier tracking number. |
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| Return shipping or tracking | Keep the receipt and monitor delivery events. |
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| Refund timing dependency | Delivery and Branch’s subsequent processing are separate steps. |
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| Important limitation | A delivered return scan does not itself prove that a refund has been approved. |
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| Refund status | Branch support or the original payment account. |
View all details for refund status| Who can start it | Branch initiates an approved refund; the payment provider may display the resulting transaction. |
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| Identifier needed | Order number, return case or refund reference when provided. |
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| Return shipping or tracking | Not applicable to payment posting; keep return evidence if the refund follows a return. |
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| Refund timing dependency | Depends on Branch approval and payment-provider processing. |
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| Important limitation | 17TRACK cannot determine refund approval or payment posting. |
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Customer Service and Escalation
Use Branch’s official support route for order changes, product problems, returns and refunds. Use the carrier for an active delivery exception or a delivery scan that needs route-level investigation.
Customer Service
| Channel | Best for |
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| Branch Help or Contact route | Order status, changes, product questions, returns and refunds. |
View all details for Branch Help or Contact route| Where to access | Branch official website and its current support navigation. |
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| Information to prepare | Order number, email, tracking number, latest event, address, photos, invoice, return label or case ID. |
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| Who should use it | The purchaser or verified account holder. |
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| Important limitation | Do not rely on third-party tracking pages for account-specific remedies. |
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| Carrier support | Delivery attempt, address instruction or missing delivery event. |
View all details for carrier support| Where to access | Use the carrier link shown in Branch’s shipment information. |
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| Information to prepare | Carrier tracking number, address and latest event. |
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| Who should use it | The recipient or authorized purchaser. |
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| Important limitation | The carrier generally cannot approve Branch’s refund or alter the original sale. |
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Seller, Marketplace and Buyer Responsibility
A separate marketplace-seller workflow is not applicable to ordinary Branch purchases because Branch is presented as the direct seller. The responsibility table below shows the applicable direct-retail boundary and why third-party marketplace assumptions should not be applied.
Marketplace Responsibility
| Issue | Applicable Branch role |
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| Seller has not shipped | Branch should be contacted as the direct order party. |
| Wrong tracking | Branch should verify the shipment identifier; 17TRACK cannot correct it. |
| Item not received | Carrier investigates delivery events and Branch handles the order-level resolution. |
| Return dispute | Branch’s current return process governs the request. |
| Refund after delivery failure | Branch determines the applicable remedy; payment processing occurs separately. |
Brand App, Notifications and Delivery Options
A current official Branch mobile-app tracking feature, map tracking, locker workflow or public pickup-point program was not confirmed for this guide. Use the order email, account record and delivery information supplied for the specific order.
App, Notifications and Delivery Options
| Feature | Current guide status |
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| Email order notifications | Use official Branch purchase and shipment emails when supplied. |
| Mobile app, map tracking or locker | Not confirmed as a universal Branch order feature; do not assume availability. |
| Delivery scheduling | Follow the order-specific instructions if the delivery provider offers scheduling. |
Business, Seller or Developer API
A current public official Branch order, seller or developer tracking API was not confirmed. The 17TRACK API can be used for supported carrier tracking numbers, not Branch order numbers or private order records.
Developer/API Comparison
| Option | Provider and coverage |
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| Branch public order API | Current public official order-tracking API not confirmed. |
| 17TRACK Tracking API | 17TRACK; carrier tracking coverage subject to supported carriers and available events. |
FAQ
Basic FAQs
1. How do I track my Branch order?Open your Branch order email or account order details and follow the shipment link; use the carrier tracking number with the carrier or 17TRACK when available.
2. Where can I find my Branch tracking number?Look in the shipment email or the shipment section of your Branch order details; the number may appear only after shipment information is released.
3. Can I track a Branch order number on 17TRACK?Usually not, because 17TRACK generally needs a carrier tracking number rather than a Branch order identifier.
4. What should I do if my Branch order has no tracking number?Check whether the order is still processing, then contact Branch with the order number if the displayed estimate has passed or shipment information is missing.
5. Why is my Branch tracking number not updating?The carrier may not have recorded a new scan, or the shipment may use scheduled delivery; compare the official order status with the latest carrier event.
6. How long does Branch delivery take?Use the product, destination and order-specific estimate supplied by Branch because furniture delivery timing varies and an estimate is not automatically a guarantee.
7. What if my Branch package says delivered but I cannot find it?Check delivery locations, household members, reception and neighbors, review proof of delivery, contact the carrier, and then ask Branch to investigate if it remains missing.
8. How do I track a Branch return?Use the return carrier tracking number from the label or receipt with the carrier or 17TRACK when supported, and keep the return authorization separately.
9. Can 17TRACK show my Branch refund status?No; 17TRACK can show return-parcel movement but Branch and the payment provider control refund approval and posting.
10. How do I contact Branch about an order?Use the current support or contact route on the official Branch website and prepare your order number, email, tracking number and latest delivery event.
Expert FAQs
11. Is Branch a marketplace with third-party sellers?Branch is presented here as a direct-to-consumer furniture seller, so ordinary Branch orders should be handled through Branch rather than a marketplace seller dispute flow.
12. Can one Branch order have more than one shipment?It can depend on the products and fulfillment arrangement; check the order details for separate shipment records before treating an item as missing.
13. Does a shipped Branch status prove carrier acceptance?No; a shipped status or created label may precede the carrier’s first physical scan, so look for an actual carrier event.
14. Who handles a Branch delivery exception?The carrier handles route-level events while Branch handles the customer’s order relationship, product issue and available remedy.
15. Can a gift recipient track a Branch order?A recipient can use shipment information shared by the purchaser, but the purchaser may need to access the original Branch account or email for private order details.
16. Does Branch have a public order-tracking API?A current public official Branch order-tracking API was not confirmed for this guide; 17TRACK’s API is a separate carrier-tracking option.
Tracking API
POST https://api.17track.net/track/v2.4/register
Headers:
17token: YourKey
Content-Type: application/json
Body:
[
{
"number": "TRACKING_NUMBER"
}
]
Note:
Use a carrier tracking number, not a Branch order number,
payment number, invoice number, or internal order ID.
Sources & References
17TRACK is an independent tracking platform and is not affiliated with Branch.
