AVI Order Tracking

Enter a tracking number that can be used for shipment tracking to check the logistics history of your AVI order.

About AVI

AVI is treated here as the official ecommerce brand associated with the official website https://avi-8.com, a direct-to-consumer watch retailer selling aviation-inspired watches and accessories through its online store. Orders placed on the official site are owned by AVI and its ecommerce, fulfillment, payment and carrier partners, while 17TRACK can only track a carrier tracking number when one is available.

Field	Current information
Official website	https://avi-8.com
Brand type	DTC ecommerce watch brand and online retailer.
Order ownership	Official-site purchases are handled through AVI account, checkout, fulfillment, payment and shipping workflows.
Marketplace model	No public third-party marketplace model is confirmed for the official AVI site; marketplace purchases from other retailers may follow that retailer’s rules.

Brand Entity & Order Ownership

Entity / order party

Role in the order

AVI

Runs the official online store and customer-facing order process.

View all details for AVI

What it controls	Product listings, checkout experience, order records, official help content and customer service intake.
What it cannot control	Carrier scan timing, customs inspection, local delivery access or bank processing after a refund is issued.
Why it matters to tracking	AVI is the first place to confirm whether an order has been accepted, fulfilled, shipped, split or cancelled.

Buyer account

Stores order history when the buyer used an account or account-linked checkout.

View all details for buyer account

What it controls	Access to private order details, shipping address display and order status pages.
What it cannot control	Carrier routing or final delivery decisions.
Why it matters to tracking	The account or order email is usually where the order number, shipment status and tracking link first appear.

Seller or merchant

For official-site orders, AVI is the merchant; for marketplace purchases, the external seller may differ.

View all details for seller or merchant

What it controls	Order acceptance, shipment creation, customer-service responses and return authorization for its own sale.
What it cannot control	External marketplace policies when the purchase was not made on the official AVI website.
Why it matters to tracking	The merchant is responsible for giving the customer a usable order or shipment reference when shipping is arranged.

Fulfillment party

Prepares, packs and hands the parcel to a carrier or shipping service.

View all details for fulfillment party

What it controls	Warehouse processing, parcel label creation and handoff to the selected carrier.
What it cannot control	Carrier network scans after acceptance.
Why it matters to tracking	A label can exist before the carrier has scanned the parcel, so tracking may not update immediately.

Carrier or last-mile carrier

Transports and scans the parcel after receiving it.

View all details for carrier or last-mile carrier

What it controls	Pickup scans, transit events, delivery attempts, proof of delivery and return-to-sender scans.
What it cannot control	Whether AVI approves a refund, exchange or replacement.
Why it matters to tracking	17TRACK depends on carrier-visible events, so a valid carrier tracking number is the most useful identifier.

Payment/refund channel

Processes payment authorization and refund settlement when approved by the merchant.

View all details for payment/refund channel

What it controls	Payment capture, refund posting and bank or wallet settlement.
What it cannot control	Carrier delivery scans or warehouse processing.
Why it matters to tracking	Refund status is separate from shipment tracking and may not update in 17TRACK.

17TRACK relationship

Independent tracking platform for carrier tracking numbers.

View all details for 17TRACK relationship

What it controls	Tracking lookup, carrier auto-detection where available and multi-carrier event display.
What it cannot control	AVI orders, addresses, cancellations, returns, refunds, warranty claims or customer-service cases.
Why it matters to tracking	17TRACK can help follow the parcel but cannot access private AVI account data.

Quick Answer

To track an AVI order, start from your AVI order confirmation email or account order details. If the order has shipped and a carrier tracking number is available, copy that tracking number into 17TRACK or the carrier website.

If you only have an AVI order number, use it with AVI support or the official order page first; an order number usually identifies the purchase, not the carrier movement. If there is no tracking yet, the order may still be processing, the label may not have been scanned, or the shipment email may not have been sent.

Pro Tip: 17TRACK can help track a carrier tracking number for an AVI parcel, but it cannot view private AVI account details, change an address, cancel an order, approve a return, issue a refund or contact AVI on your behalf.

How to Track AVI Orders

Use the official AVI account, order email and carrier tracking number together. The most reliable sequence is: confirm the order in AVI, find the shipment or tracking link, then follow the carrier number on 17TRACK or the carrier website.

Tracking Path Comparison

Tracking path

Use when

Official AVI account

You bought from the official site and can sign in or access order history.

View all details for official AVI account

Identifier needed	Account login email, order number or order email link.
What you can see	Order status, shipment status, possible tracking link, items and shipping address summary.
Best next step	Open the order, check whether it has shipped, then copy the carrier tracking number if shown.
Important limitation	An order status can update before the carrier has scanned the parcel.

Official order email or SMS

You checked out as a guest or cannot find the order in an account.

View all details for official order email or SMS

Identifier needed	Order confirmation email, shipment email, phone message or secure order-status link.
What you can see	Order number, shipping notice and sometimes carrier tracking details.
Best next step	Search your inbox for AVI and check spam, promotions and archived folders.
Important limitation	Anyone without the buyer’s email or order link may not be able to view private details.

17TRACK

You have a carrier tracking number and want multi-carrier tracking.

View all details for 17TRACK

Identifier needed	Carrier tracking number, not the AVI order number.
What you can see	Available carrier events such as label created, accepted, transit, out for delivery, delivered, exception or return.
Best next step	Paste the tracking number and verify the detected carrier if events do not appear.
Important limitation	17TRACK does not decide delivery, refund or return outcomes.

Carrier website

17TRACK needs carrier confirmation or the carrier offers delivery options.

View all details for carrier website

Identifier needed	Carrier tracking number and sometimes destination postal code.
What you can see	Carrier-native scans, delivery attempt information and proof-of-delivery options if available.
Best next step	Use carrier tools for redelivery, pickup or delivery instructions when available in your region.
Important limitation	The carrier cannot approve an AVI refund or exchange.

External marketplace or reseller account

You bought an AVI item from a marketplace, department store or authorized reseller.

View all details for external marketplace or reseller account

Identifier needed	That retailer’s order number and account or message center access.
What you can see	Seller-specific fulfillment, carrier and return instructions.
Best next step	Use the seller or marketplace order page before contacting AVI about a non-official-site purchase.
Important limitation	AVI may not have access to private orders placed with another seller.

Guest or gift order route

You are not the account holder or the order was bought for you.

View all details for guest or gift order route

Identifier needed	Order confirmation, shipment email, gift message, buyer-provided tracking number or delivery notice.
What you can see	Usually only the tracking events for the carrier number you have.
Best next step	Ask the buyer for the shipment email or carrier tracking number if privacy prevents access.
Important limitation	Customer service may require buyer verification before sharing or changing order details.

Official tracking steps: sign in or open the order email, go to the order details, check whether the order is processing or shipped, open any Track Order or shipment link, identify whether the order was split into more than one parcel, and use each available carrier tracking number separately.

Order Numbers, Tracking Numbers and Where to Find Them

An AVI order number and a carrier tracking number are not the same. The order number proves a purchase record with AVI or the seller; the tracking number is issued for a shipment and is the identifier 17TRACK normally needs.

Identifier & Tracking Number Guide

Identifier type

Where users find it

AVI order number

Order confirmation email, order status page or account order history.

View all details for AVI order number

Looks like / example	Example only: AVI-ORDER-#### or #1234; exact official format is not confirmed for all orders.
Who issues it	AVI or its ecommerce checkout system.
Can 17TRACK use it?	Usually no; first find the carrier tracking number.
What it can and cannot prove	It identifies the purchase, but it does not prove the parcel is in carrier custody.

Shipment or tracking number

Shipping confirmation email, order shipment section or carrier tracking link.

View all details for shipment or tracking number

Looks like / example	Example only: TRACKING123456789; actual format depends on the carrier.
Who issues it	The shipping carrier, postal operator or shipping platform.
Can 17TRACK use it?	Yes, when it is a supported carrier tracking number and the carrier provides events.
What it can and cannot prove	It can show carrier events, but it cannot prove refund eligibility or product condition.

Carrier tracking number

Carrier link in the shipment email or label-related tracking page.

View all details for carrier tracking number

Looks like / example	Example only: 1Z #### #### #### #### or two-letter postal formats; format varies by carrier and country.
Who issues it	The carrier that accepted or will accept the shipment.
Can 17TRACK use it?	Yes, this is the preferred tracking input.
What it can and cannot prove	It proves carrier-level shipment tracking exists, not that every order item was packed.

Return tracking number

Return label, return confirmation email or the carrier receipt after drop-off.

View all details for return tracking number

Looks like / example	Example only: RET123456789 or carrier-specific format; the carrier controls the format.
Who issues it	Return label provider or carrier.
Can 17TRACK use it?	Yes, if it is a carrier tracking number.
What it can and cannot prove	It can show return parcel movement, but it does not mean AVI has inspected or refunded the return.

Return authorization or RMA

Return approval email, return portal or customer-service case.

View all details for return authorization or RMA

Looks like / example	Example only: RMA-####; exact format depends on the return system.
Who issues it	AVI customer service or return platform.
Can 17TRACK use it?	No, unless it is also a carrier tracking number, which is uncommon.
What it can and cannot prove	It proves a return case reference, not the parcel’s transit status.

Gift or order link

Buyer-forwarded shipment email, gift message or order-status link.

View all details for gift or order link

Looks like / example	Secure URL or email link; no public universal format is confirmed.
Who issues it	AVI checkout or notification system.
Can 17TRACK use it?	No; open it to find a carrier tracking number if one is visible.
What it can and cannot prove	It may show order status, but access can be privacy-limited.

Marketplace order ID

External marketplace or reseller order page if the AVI item was not bought on the official site.

View all details for marketplace order ID

Looks like / example	Depends on the marketplace; do not assume an AVI official-site format.
Who issues it	The marketplace or retailer where the purchase was made.
Can 17TRACK use it?	Usually no; locate the carrier tracking number from that marketplace.
What it can and cannot prove	It proves a purchase with that seller, not necessarily a direct AVI order record.

Fulfillment, Sellers and Carriers

AVI shipping can vary by order, destination, inventory location, delivery option and carrier availability. Unless AVI names a carrier in your shipment email, do not assume a fixed carrier.

Fulfillment & Carrier Relationship

Fulfillment model

Who ships it

Official AVI warehouse order

AVI or its fulfillment partner prepares the parcel.

View all details for official AVI warehouse order

Typical carriers or delivery network	Carrier varies by order, region, item type and shipping option.
Who updates tracking	Carrier after label creation and parcel acceptance.
Who handles delivery issues	Carrier handles active delivery events; AVI handles order support and post-purchase remedies.
What the customer should check first	Shipment email, tracking link and latest carrier scan.

Split shipment

AVI may fulfill items separately if shipped in more than one parcel.

View all details for split shipment

Typical carriers or delivery network	Each parcel may use the same or a different carrier depending on routing.
Who updates tracking	Each carrier updates its own tracking number.
Who handles delivery issues	AVI can confirm item allocation; carriers handle parcel movement.
What the customer should check first	Whether the missing item has a separate shipment or tracking number.

Cross-border delivery

A shipping service may hand off the parcel between export, import and last-mile networks.

View all details for cross-border delivery

Typical carriers or delivery network	Carrier varies by country and customs route; last-mile carrier may differ from the first carrier.
Who updates tracking	Export carrier, customs-related systems where provided, and local last-mile carrier.
Who handles delivery issues	Carrier handles transport scans; AVI can advise on order-level problems.
What the customer should check first	Customs messages, local postal notices and whether a new last-mile number appears.

External marketplace purchase

The marketplace seller or retailer ships it, not necessarily AVI.

View all details for external marketplace purchase

Typical carriers or delivery network	Chosen by that seller or marketplace fulfillment system.
Who updates tracking	The carrier selected by the external seller.
Who handles delivery issues	The marketplace or seller usually handles order disputes and refunds.
What the customer should check first	Marketplace order page and seller messages.

Digital service or non-shipped item

No physical carrier shipment is expected.

View all details for digital service or non-shipped item

Typical carriers or delivery network	Not applicable.
Who updates tracking	AVI account or service email, not a carrier.
Who handles delivery issues	AVI support or the seller where purchased.
What the customer should check first	Product page and order confirmation to confirm whether shipment is physical.

Tracking Statuses and Meanings

AVI order status, carrier shipment status, return status and refund status can move on different timelines. Use the table to decide who currently controls the next update.

Status Quick Lookup

Status shown

Lifecycle stage

Pending or order received

Order confirmation.

View all details for pending or order received

What it usually means	AVI has received the order record, but fulfillment may not have started.
Who is responsible now	AVI and payment system.
What happens next	Order review, payment confirmation and preparation.
What the customer should do	Check email confirmation and verify shipping address promptly.

Processing or preparing shipment

Warehouse preparation.

View all details for processing or preparing shipment

What it usually means	The order is being packed or a shipping label may be created.
Who is responsible now	AVI or fulfillment partner.
What happens next	Carrier pickup or drop-off and first scan.
What the customer should do	Wait for a shipment email and avoid using the order number as a carrier number.

Shipped or label created

Shipment created.

View all details for shipped or label created

What it usually means	A tracking number exists, but the carrier may not yet show acceptance.
Who is responsible now	Fulfillment party until carrier acceptance; carrier after first scan.
What happens next	Tracking usually starts when the carrier scans the parcel.
What the customer should do	Try 17TRACK again after the carrier has had time to receive the parcel.

In transit

Carrier network movement.

View all details for in transit

What it usually means	The parcel is moving through sorting, line-haul, customs or local network stages.
Who is responsible now	Carrier or logistics network.
What happens next	Arrival scan, customs release, out for delivery or delivery attempt.
What the customer should do	Monitor scans and check whether the carrier requests action.

Out for delivery

Last-mile delivery.

View all details for out for delivery

What it usually means	The parcel is with the local delivery route or facility.
Who is responsible now	Last-mile carrier.
What happens next	Delivered, delivery attempted, pickup available or exception.
What the customer should do	Watch for carrier notices and make sure the delivery location is accessible.

Delivered

Delivery scan.

View all details for delivered

What it usually means	The carrier recorded delivery, pickup completion or delivery to a permitted location.
Who is responsible now	Carrier for proof of delivery; AVI for order support if the item is missing or damaged.
What happens next	Keep evidence and contact the appropriate party if the parcel is not found.
What the customer should do	Check mailbox, lobby, front desk, neighbors, delivery photo and proof of delivery before escalating.

Exception or attempted delivery

Delivery problem.

View all details for exception or attempted delivery

What it usually means	Address issue, access issue, missed delivery, customs issue, damaged parcel or carrier hold.
Who is responsible now	Carrier first, with AVI support if order correction or claim support is needed.
What happens next	Redelivery, pickup, return to sender or investigation.
What the customer should do	Follow carrier instructions quickly and save screenshots of the event.

Return or refund pending

After-sales workflow.

View all details for return or refund pending

What it usually means	A return parcel, inspection or refund process may be in progress.
Who is responsible now	Carrier for return transport; AVI and payment provider for refund handling.
What happens next	Return delivered, inspection, refund approval and payment settlement.
What the customer should do	Track the return number and keep the return receipt until the case is closed.

Delivery Time and Delay Factors

Use AVI checkout, shipping policy and the carrier tracking page for the current estimate. Delivery timing may depend on destination, product availability, payment review, customs and carrier capacity; an estimated date is not the same as a guarantee unless AVI explicitly states the conditions.

Delivery Time & Delay Factors

Scenario/service

Typical timing source

Standard official-site delivery

AVI shipping information, checkout estimate and carrier tracking page.

View all details for standard official-site delivery

What can delay it	Order processing, payment review, warehouse capacity, weather, carrier backlog or address issues.
When tracking may update	After label creation and carrier acceptance; some carriers update after the first sorting scan.
Who to contact first	AVI before carrier acceptance; carrier after active scans begin.
Important caveat	Do not use third-party estimated days unless confirmed by AVI or the carrier for your order.

Cross-border order

Checkout, AVI shipping page, customs notices and carrier handoff events.

View all details for cross-border order

What can delay it	Export processing, customs review, tax collection, local holidays and last-mile handoff.
When tracking may update	At export departure, import arrival, customs release or local carrier acceptance.
Who to contact first	Carrier for customs action shown in tracking; AVI for missing paperwork or order support.
Important caveat	Customs decisions are not controlled by 17TRACK or the merchant.

Pre-order, backorder or low-stock item

Product page, order email and AVI support confirmation.

View all details for pre-order or low-stock item

What can delay it	Inventory arrival, allocation, quality checks or separate dispatch timing.
When tracking may update	Only after the item is ready to ship and a label is created.
Who to contact first	AVI support or the selling retailer.
Important caveat	A confirmed order does not necessarily mean the item has entered a carrier network.

Split shipment or missing parcel

Order details and shipment emails for each parcel.

View all details for split shipment or missing parcel

What can delay it	Separate warehouses, carrier routing or staggered packing.
When tracking may update	Each parcel updates independently after carrier acceptance.
Who to contact first	AVI if an item has no shipment; carrier if a tracked parcel is stuck.
Important caveat	One delivered tracking number may not cover every item in the order.

Peak season or holiday delivery

AVI notices, carrier advisories and current tracking events.

View all details for peak season or holiday delivery

What can delay it	High order volume, carrier cutoffs, weather disruption and local non-working days.
When tracking may update	At the next carrier processing point; gaps can be longer during congestion.
Who to contact first	Carrier if the parcel is actively moving; AVI if it has not shipped.
Important caveat	Estimated dates can shift after handoff to a carrier.

Common Problems and Next Steps

Most AVI tracking issues fall into one of three categories: the order has not shipped, the carrier has not scanned the parcel, or delivery has an exception. The fastest path is to check the latest source of authority: AVI before handoff, carrier after handoff, and payment channel only after refund approval.

Problem & Next Step

Problem shown

Check first

No tracking number

Order email, account order details and spam folder.

View all details for no tracking number

Likely cause	Order is still processing, not shipped, or tracking email has not been sent.
Immediate action	Wait for shipment confirmation or contact AVI with the order number.
When to escalate	If the promised processing window has passed or AVI shows shipped without any tracking.
Who to contact	AVI or the selling retailer.

Tracking number not working

Whether it is a carrier tracking number rather than an order number.

View all details for tracking number not working

Likely cause	Carrier not detected, label not scanned, typo, wrong carrier or internal order reference.
Immediate action	Re-copy the number, remove spaces not part of the number and select the likely carrier in 17TRACK if needed.
When to escalate	If AVI confirms shipment but no carrier can recognize the number after a reasonable scan interval.
Who to contact	AVI for wrong number; carrier for recognized but inactive tracking.

Shipped but no scans

Label created time and carrier acceptance status.

View all details for shipped but no scans

Likely cause	Label exists before carrier pickup or the first scan is delayed.
Immediate action	Monitor tracking and check AVI order details for shipment date.
When to escalate	If the carrier still shows no acceptance after the expected handoff period shown by AVI or carrier.
Who to contact	AVI before first carrier scan.

Package stuck in transit

Last scan location, carrier notice and customs message.

View all details for package stuck in transit

Likely cause	Sorting backlog, customs hold, missed connection, weather or unscanned transport leg.
Immediate action	Check the carrier page and any destination-country tracking number.
When to escalate	When the carrier’s investigation threshold or AVI support guidance is met.
Who to contact	Carrier first for active scans; AVI if investigation or replacement support is needed.

Delivery attempted

Carrier notice, door tag, email and pickup location.

View all details for delivery attempted

Likely cause	No access, signature required, closed premises, incomplete address or recipient unavailable.
Immediate action	Use carrier redelivery or pickup instructions if offered.
When to escalate	If the carrier cannot redeliver or the parcel is being returned.
Who to contact	Carrier for delivery options; AVI if address/order support is required.

Address problem

Order confirmation address and carrier exception text.

View all details for address problem

Likely cause	Incomplete address, wrong postal code, restricted location or local delivery access issue.
Immediate action	Contact AVI immediately before shipment; after carrier handoff, follow carrier correction options.
When to escalate	If the parcel is marked return to sender or cannot be corrected.
Who to contact	AVI before shipment; carrier after shipment.

Customs hold

Carrier customs notice and recipient email or SMS.

View all details for customs hold

Likely cause	Import review, duties, taxes, missing recipient information or prohibited-item screening.
Immediate action	Follow official carrier or customs instructions and avoid sharing payment details through suspicious links.
When to escalate	If the carrier requests merchant documents or the shipment risks return.
Who to contact	Carrier/customs first; AVI for invoice or shipment documentation support.

Delivered but not received

Delivery location, photo, front desk, mailbox, neighbors and proof of delivery.

View all details for delivered but not received

Likely cause	Safe-place delivery, building reception, neighbor delivery, premature scan, theft risk or wrong address delivery.
Immediate action	Check all delivery spots, ask household or reception, review carrier proof and contact the carrier if proof conflicts.
When to escalate	If the parcel is still missing after local checks and carrier proof review.
Who to contact	Carrier for proof of delivery; AVI for order support or claim guidance.

Wrong, lost or damaged item

Parcel condition, photos, packing slip, item SKU and order details.

View all details for wrong, lost or damaged item

Likely cause	Picking error, transit damage, split shipment confusion or missing item in parcel.
Immediate action	Photograph the packaging and item, keep all materials and contact AVI or the seller.
When to escalate	If support requests evidence or the carrier needs an inspection.
Who to contact	AVI for official-site purchase; external seller for marketplace purchase.

Return not updating or refund pending

Return tracking number, drop-off receipt and return authorization.

View all details for return not updating or refund pending

Likely cause	Carrier has not scanned the return, return is in transit, return not inspected, or refund not settled.
Immediate action	Track the return carrier number and keep receipt until the refund is completed.
When to escalate	If the return is delivered but no refund update appears after AVI’s stated process or support guidance.
Who to contact	Carrier for return transit; AVI for return approval and refund status.

Returns, Exchanges and Refunds

Return tracking and refund status are separate. 17TRACK can help follow the return parcel if you have a carrier return tracking number, but AVI or the selling retailer decides whether a return is accepted and when a refund is issued.

Returns & Refunds

Scenario

Where to start

Return request

AVI returns page, order email or customer service channel.

View all details for return request

Who can start it	The buyer or authorized account holder.
Identifier needed	Order number, buyer email and item details.
Return shipping/tracking	Use the return label or carrier receipt tracking number if provided.
Refund timing dependency	Depends on return approval, delivery to the return destination, inspection and payment settlement.
Important limitation	Do not send items back without following AVI’s current return instructions.

Exchange request

AVI support or official returns workflow when exchanges are available.

View all details for exchange request

Who can start it	Buyer or verified order holder.
Identifier needed	Order number, desired item, photos if condition issue exists.
Return shipping/tracking	Return and replacement shipments may have separate tracking numbers.
Refund timing dependency	May depend on stock and receipt of returned item.
Important limitation	Exchange availability can depend on product, region and current policy.

Cancel order

AVI support as soon as possible after ordering.

View all details for cancel order

Who can start it	Buyer or verified account holder.
Identifier needed	Order number and buyer email.
Return shipping/tracking	If already shipped, cancellation may not be possible and a return process may be required.
Refund timing dependency	Depends on whether payment was captured and whether shipment has started.
Important limitation	17TRACK cannot cancel orders or stop a parcel.

Return package tracking

Return label, carrier receipt or return confirmation email.

View all details for return package tracking

Who can start it	Anyone holding the return carrier tracking number can track the parcel.
Identifier needed	Return carrier tracking number.
Return shipping/tracking	Track it on 17TRACK or the carrier website.
Refund timing dependency	Return delivered does not equal refund approved.
Important limitation	Keep proof of drop-off until the refund or exchange is completed.

Gift return

Ask the buyer for order details or contact AVI with available gift information.

View all details for gift return

Who can start it	Usually the buyer or recipient if AVI can verify the order under current policy.
Identifier needed	Order number, buyer email, gift message or shipment tracking number.
Return shipping/tracking	Use the return label number if issued.
Refund timing dependency	Refund method may depend on AVI policy and who paid.
Important limitation	Privacy rules may prevent AVI from disclosing buyer account details to the recipient.

Marketplace return

The marketplace or retailer order page where the AVI item was purchased.

View all details for marketplace return

Who can start it	Buyer in the external marketplace account.
Identifier needed	Marketplace order ID and seller return reference.
Return shipping/tracking	Use the return label and tracking issued by that marketplace or seller.
Refund timing dependency	Depends on the external marketplace policy, seller response and payment channel.
Important limitation	Official AVI support may not control a third-party seller’s return workflow.

Customer Service and Escalation

Contact AVI through official website support channels for official-site orders. Prepare evidence before escalation so support can distinguish order issues, carrier delivery issues, product condition issues and refund questions.

Customer Service

Channel

Best for

AVI contact page

Official-site order support, delivery questions and return guidance.

View all details for AVI contact page

Where to access	AVI contact page or the current help link on the official website.
Information to prepare	Order number, buyer email, tracking number, shipping address summary, latest scan and issue description.
Who should use it	Official-site buyers and account holders.
Important limitation	Do not rely on unverified phone numbers or social media accounts for private order data.

Order details or order email

Finding order status, shipment links and item-level information.

View all details for order details or order email

Where to access	Buyer inbox, AVI account area or secure order-status link when provided.
Information to prepare	Order confirmation, shipment confirmation and any tracking link.
Who should use it	Buyers, guest checkout users and gift buyers.
Important limitation	Private order pages may require verification.

Carrier support

Delivery attempt, pickup, proof of delivery and address exception after carrier scan.

View all details for carrier support

Where to access	The carrier website linked from the tracking event or shipment email.
Information to prepare	Carrier tracking number, destination postal code, delivery address and delivery notice.
Who should use it	Recipients whose parcel has active carrier events.
Important limitation	The carrier cannot authorize an AVI refund or replacement.

External marketplace support

Orders bought from a marketplace, reseller or department store rather than AVI.

View all details for external marketplace support

Where to access	The order page and message center of the retailer where you paid.
Information to prepare	Marketplace order ID, seller name, tracking number, photos and message history.
Who should use it	Marketplace buyers and third-party seller customers.
Important limitation	AVI may not be able to see or modify an external seller’s order.

17TRACK support resources

Understanding tracking display and API usage for carrier numbers.

View all details for 17TRACK support resources

Where to access	17TRACK tracking tools and API documentation.
Information to prepare	Carrier tracking number and carrier name if known.
Who should use it	Buyers, sellers and merchants who need parcel-event visibility.
Important limitation	17TRACK cannot contact AVI, the seller or the carrier for you.

Brand App, Notifications and Delivery Options

A public standalone AVI shopping app or brand-controlled map tracking feature is not confirmed for the official site. Use official email notifications, account pages, carrier tools and 17TRACK for tracking visibility.

App, Notifications and Delivery Options

Feature

Use case

Order confirmation email

Confirm order receipt and order number.

View all details for order confirmation email

Where to enable	Provided through the checkout email address.
When it appears	After order placement if the email is successfully sent.
What it can change	It does not change shipment; it helps locate order details.
Limitations	Missing emails require checking spam or contacting AVI.

Shipping notification

Find the shipment link and carrier tracking number.

View all details for shipping notification

Where to enable	Provided through the contact information used at checkout if notifications are available.
When it appears	After shipment creation.
What it can change	It provides tracking access but does not speed up carrier scans.
Limitations	A label-created email can arrive before carrier acceptance.

Carrier delivery options

Redelivery, pickup, delivery instruction or proof-of-delivery tasks.

View all details for carrier delivery options

Where to enable	Carrier website or carrier app, if available for the tracking number and destination.
When it appears	After the carrier recognizes the shipment.
What it can change	May allow redelivery, pickup or instructions depending on carrier rules.
Limitations	Not all services, countries or parcels allow changes.

17TRACK notifications

Monitor available carrier events for a tracking number.

View all details for 17TRACK notifications

Where to enable	17TRACK tracking tools or integrations.
When it appears	After registering or tracking a carrier number.
What it can change	It can improve visibility, not delivery routing.
Limitations	It cannot access AVI-only order details.

Business, Seller or Developer API

Current public official AVI order tracking API documentation is not confirmed. Merchants who need shipment visibility should use carrier tracking numbers with a tracking provider such as 17TRACK rather than assuming access to private AVI order data.

Developer/API Comparison

Option

Provider

Official AVI order tracking API

AVI

View all details for official AVI order tracking API

Order/tracking coverage	Current public official order tracking API not confirmed.
Primary use	Not applicable unless AVI provides verified documentation.
Authentication/access	Not confirmed publicly.
Webhook/batch capability	Not confirmed publicly.
Current documentation	No public official developer documentation was used for AVI order tracking.
Important limitation	Do not build integrations on guessed endpoints or private storefront behavior.

17TRACK Tracking API

17TRACK

View all details for 17TRACK Tracking API

Order/tracking coverage	Carrier tracking numbers, not AVI order numbers.
Primary use	Register and retrieve shipment tracking events for logistics operations and customer notifications.
Authentication/access	17token header with API key.
Webhook/batch capability	Refer to current 17TRACK API documentation for available endpoints and integration patterns.
Current documentation	17TRACK API documentation.
Important limitation	The API cannot create, cancel or refund AVI orders.

FAQ

Basic FAQs

1. How do I track my AVI order?

Open your AVI order email or account order details, find the shipment link or carrier tracking number, then use that number on the carrier website or 17TRACK when carrier tracking is available.

2. Where is my AVI tracking number?

Your AVI tracking number is usually in the shipping confirmation email or shipment section of the order page after the order is dispatched. If you only see an order number, wait for shipment confirmation or contact AVI.

3. Can I track an AVI order number on 17TRACK?

Usually no, because 17TRACK needs a carrier tracking number rather than an AVI order number. Use the order number with AVI support or your order page to locate the shipment number first.

4. What should I do if my AVI order has no tracking number?

Check whether the order is still processing and search your inbox for a shipping email from AVI. If the order should already have shipped, contact AVI with your order number and buyer email.

5. Why is my AVI tracking number not updating?

Tracking may not update because the carrier has not scanned the parcel, the wrong carrier is selected, or the parcel is moving through an unscanned leg. Verify the number and check both 17TRACK and the carrier page.

6. How long does AVI delivery take?

Use the delivery estimate shown at AVI checkout, the current AVI shipping page and the carrier tracking page for your order. Timing can vary by destination, inventory, carrier, customs and peak-season conditions.

7. What if my AVI package says delivered but I did not receive it?

First check the delivery location, mailbox, front desk, household members, neighbors, delivery photo and carrier proof of delivery. If the parcel is still missing, contact the carrier for delivery evidence and AVI for order-support guidance.

8. How do I track an AVI return?

Use the carrier tracking number on your return label or drop-off receipt. 17TRACK can show return parcel movement if the return number is a carrier tracking number.

9. Can 17TRACK tell me when AVI will refund me?

No, 17TRACK can show return shipment events but cannot determine refund approval or payment settlement. Check AVI return updates, customer service replies and your payment account for refund status.

10. How do I contact AVI about an order?

Use the official AVI contact page or the support route in your order email. Prepare your order number, buyer email, tracking number, address summary, photos if relevant and the latest carrier event.

Expert FAQs

11. Who is responsible if my AVI order is marked shipped but the carrier has no scan?

Before the first carrier acceptance scan, AVI or its fulfillment partner is usually the right party to confirm handoff. After the carrier records acceptance, the carrier becomes the main source for transport events.

12. Can one AVI order have more than one tracking number?

Yes, an order can have separate shipments if items are dispatched separately or routed differently. Track each carrier number individually and do not assume one delivered parcel contains every item.

13. What if I bought an AVI item from a marketplace instead of the official AVI site?

Use the marketplace order page and seller message center first, because that seller may control shipment, carrier choice, returns and refunds. AVI may not be able to view or modify private orders placed with another retailer.

14. Does AVI use a fixed carrier for every order?

A fixed carrier for every AVI order is not confirmed. Carrier choice can vary by destination, item, service level and fulfillment route, so rely on the carrier shown in your shipment email or tracking page.

15. Why can a return show delivered but my AVI refund is still pending?

Return delivery only proves the carrier recorded delivery to the return destination. AVI may still need to receive, inspect and approve the return, and the payment provider may need additional time to post the refund.

16. Can a gift recipient track an AVI order without the buyer’s account?

A gift recipient can track the parcel if they have the carrier tracking number, but private AVI order details may require buyer verification. Ask the buyer for the shipment email or tracking number.

17. Is there an AVI developer API for order tracking?

A current public official AVI order tracking API is not confirmed. For shipment tracking integrations, use carrier tracking numbers with 17TRACK API rather than AVI order numbers.

18. What evidence should I keep for an AVI delivery or return dispute?

Keep the order confirmation, tracking number, delivery proof, photos of packaging and product condition, return label, carrier receipt, support messages and refund case reference. This evidence helps separate carrier issues from order and product issues.

Tracking API

POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json

Body:
[
  {
    "number": "TRACKING_NUMBER"
  }
]

Note:
Use the carrier tracking number from the AVI shipment email or order page.
Do not send an AVI order number, payment number, invoice number or return authorization
unless it is also a carrier tracking number.