Ninja Van ID tracking

About Ninja Van Indonesia

Ninja Van Indonesia, operating locally as Ninja Xpress, is a leading tech-enabled logistics and delivery company that connects businesses and customers across Indonesia with fast, reliable shipping solutions. Since its launch in Indonesia in 2015, Ninja Xpress has grown into a major third-party logistics (3PL) provider, serving millions of Southeast Asian customers and handling millions of parcels daily through an extensive network that reaches nearly all regions of the country.

Ninja Van tracking

You can track your Ninja Van (ID) packages using either the official Ninja Van tracking page or third-party platforms like 17TRACK. Both  allow you to view your parcel’s whereabouts and estimated delivery in real time.

Method 1: Via Ninja Van website

Step 1: Visit the official tracking page of Ninjavan (ID).

Step 2: Locate the "Track Your Shipment" or similar section on the homepage. This could be in the top right corner, bottom left of the page, or another prominent location.

Step 3: Input your unique tracking number, Shipment ID, PRO number, or Order ID in the designated field.

Step 4: Click on the "Track" or similar button to get the detailed info.

Experience easy and efficient parcel tracking with Ninjavan (ID).

Method 2: Via 17TRACK

Easily track your Ninjavan (ID) parcels using 17TRACK, a precise and comprehensive logistics tracking platform. It integrates with over 3,093 carriers like USPS, UPS, FedEx, DHL and others. Here's how to use it:

Step 1: Visit the 17TRACK tracking page.

Step 2: Enter your Ninjavan (ID) Tracking Number.If you have multiple globle tracking numbers, you can enter them all at once, separated by commas, spaces, or one per line.

Step 3: Click "TRACK" .

Step 4: View your tracking information. You will see detailed tracking information including the current status, location history, and expected delivery date.

Note: There's a minimal chance your parcel tracking number might not be identified. In such instances, you can manually select your Carrier from the options provided. It can guarantee a high tracking accuracy rate of up to 99.9%. The 'Carrier' option is conveniently located just above the 'TRACK' button.

Ninja Van tracking statuses

When tracking a shipment with Ninja Van (Ninja Xpress) Indonesia, you may see different tracking statuses that describe each stage of the delivery process. By knowing what each Ninja Van tracking status means, you can follow your shipment’s progress more accurately and know what to expect at every step of the delivery journey.

Before pickup

Order created: Ninja Xpress has received shipment information and the order is registered in the system.

Pending pick up: The shipper is preparing the parcel and waiting for Ninja Xpress to collect it.
Van en route to pick up: A Ninja Xpress courier is on the way to pick up the parcel.
Pending pick up at distribution point: The parcel is waiting at a Ninja Xpress distribution point.
Dropped off at parcel drop-off counter or partner: The parcel has been dropped off at a Ninja Xpress partner or drop-off location.

In transit & sorting

Successfully picked up from sender: The courier has collected the parcel from the sender.
Arrived at sorting hub: The parcel has reached a Ninja Xpress warehouse for sorting.
Parcel is being processed at the Ninja Xpress warehouse: The parcel is undergoing sorting and preparation for transit.
Departing from Ninja Xpress warehouse: The parcel has left the warehouse and is moving to the next hub or destination.
In transit: The parcel is being transported between Ninja Xpress facilities.
Crossborder in transit: The parcel is moving across international borders, if applicable.

Out for delivery

On vehicle for delivery: The parcel has been loaded onto the delivery vehicle.
Parcel is being delivered: The courier is delivering the parcel to the recipient today.
Delivery failure: The delivery attempt was unsuccessful due to reasons such as no recipient available or incorrect address.
Pending reschedule: The parcel is waiting for a new delivery arrangement.
Parcel delivery has been rescheduled: A new delivery attempt has been scheduled.

Completed or exception

Completed/Successfully delivered: The parcel has been delivered to the recipient.
Parcel delivery has been cancelled: The shipment has been cancelled.
Return to sender: The parcel will be sent back to the sender after failed delivery attempts.

When does Ninja Van work?

Parcel pickup and delivery are available every day from 9:00 AM to 10:00 PM local time, except on national holidays. Customer service is available daily from 8:00 AM to 11:00 PM Western Indonesian Time (WIB).

Ninja Van Lazada tracking

Ninja Van (Ninja Xpress) works closely with Lazada as an official delivery partner in Indonesia, providing reliable logistics support for Lazada orders. Once a seller ships an order using Ninja Van, the courier manages the full delivery process, including parcel pickup, sorting at distribution hubs, line-haul transportation, and final doorstep delivery.

Lazada orders shipped with Ninja Van come with a tracking number that allows both buyers and sellers to follow shipment progress in real time. Through Ninja Van tracking, users can view detailed status updates such as pickup confirmation, transit movements, delivery attempts, and successful delivery. This partnership helps ensure efficient order fulfillment, transparent tracking, and a dependable delivery experience for Lazada customers nationwide.

Why has my Ninja Van parcel not been delivered yet?

If your Ninja Van (Ninja Xpress) parcel hasn’t arrived by the expected delivery time, it doesn’t always mean it’s lost. There are several common reasons deliveries can be delayed or show no progress in tracking:

1. Delivery timeframes can vary Even though Ninja Van aims to deliver within the promised timeframe, transit times can vary depending on distance, route loads, and logistics schedules. International shipments or long‑distance deliveries may take longer than standard domestic parcels.
2. High volume or peak seasons During peak periods such as big online sales, holidays, or promotional events, many parcels enter the logistics network at once. This surge in volume can slow down sorting and delivery times, causing temporary delays.
3. Weather and unexpected events Heavy rain, storms, floods, or other force‑majeure events can disrupt delivery routes and cause slower delivery movement or gaps in tracking updates.
4. Customs or clearance processes For cross‑border shipments, parcels may be held up during customs checks or clearance procedures before continuing to the next delivery stage.
5. Scan or tracking gaps Sometimes parcels are moving through the network but haven’t been scanned at the next hub yet. A delay in scanning doesn’t necessarily mean the parcel isn’t moving — it may just mean the next status update hasn’t been recorded.