Luxembourg Post Tracking

Please enter the Luxembourg Post tracking number to check the latest shipping status.

https://www.post.lu/

TRACK

About Luxembourg Post

Luxembourg Post(Post LU) is Luxembourg’s postal operator and provides postal sending, receiving and shipment-tracking services. The official consumer and business website identifies parcel and item tracking, registered mail, the FollowMe tracking option, PackUp receiving services and international postal use cases.

Fact	Verified information
Official name	Luxembourg Post
Official website	https://www.post.lu/
Carrier type	Postal operator offering domestic and international postal, parcel and recorded-delivery services.
Primary region	Luxembourg, with international destinations supported for relevant postal services.
Official tracking page	POST Track and Trace

Carrier Entity Relationships

Entity

Relationship to Luxembourg Post

Luxembourg Post

Luxembourg Post operates the postal tracking and recorded-delivery products described on the official site.

View all details for Luxembourg Post

Entity type	National postal operator and postal-services provider.
Why it matters to tracking	The official Track and Trace service is the primary source for POST shipment events.
Official evidence	POST postal tracking solutions

FollowMe

FollowMe is a Luxembourg Post tracking option for XS, S, M and L shipments in more than 40 countries.

Registered mail

Luxembourg Post registered mail provides delivery tracking and delivery against signature; the official page describes legal proof of deposit and delivery.

Destination postal operators

For international mail, destination postal operators may create later events after the item leaves Luxembourg Post; a destination scan does not mean Luxembourg Post performed the final delivery.

17TRACK

17TRACK independently aggregates available carrier events and does not transport, redirect, refund or insure a shipment.

Quick Answer

Enter the shipment number printed on the POST receipt, tracking label or sender’s dispatch message at trackandtrace.lu, or submit it to 17TRACK. If no result appears, check that you are using a shipment number rather than an order number, remove spaces or hyphens, and allow the sender’s electronic pre-advice to become visible. 17TRACK is an independent tracking platform and cannot change delivery instructions or approve a claim.

How to Track Luxembourg Post Packages

Use the official POST Track and Trace page when you need the carrier’s own events. Use 17TRACK when a shipment has several postal or last-mile legs and you want one independent view of available events.

Path	Action
Official POST tracking	Open Track and Trace, enter the shipment number, and review the latest recorded event and delivery progression.
17TRACK tracking	Open 17TRACK, enter the same shipment number and check whether another postal operator has supplied an event.
No number or no result	Ask the sender or merchant for the shipment number. A marketplace order ID, invoice number or reference number is not automatically a postal tracking identifier.
Number not active	The label may have been prepared before physical acceptance. The sender should confirm handover to POST and retain the posting receipt.

Tracking Number Formats and Examples

Luxembourg Post’s public tracking pages identify a shipment number but do not publish one universal public pattern covering every postal product. Use the complete identifier from the label or receipt; a prefix alone should not be treated as proof of a specific service.

Tracking Number Format

Identifier family

Normalized pattern

POST shipment number

Use the complete carrier-issued or postal shipment identifier as printed on the label or receipt.

View all details for POST shipment numbers

Length/structure	Product-specific; the cited public pages do not define one universal length.
Issued by	POST or the origin postal operator, depending on where the item entered the postal network.
Typical service/use	Parcel, item, FollowMe or registered-mail tracking.
Who sees it and where	Senders see it on a receipt or label; buyers may receive it in a dispatch email or marketplace message.
Tracking scope	Events are visible when the relevant postal or partner system supplies them to Track and Trace or 17TRACK.
Important caveat	Do not substitute an order, invoice or merchant reference ID for the shipment number.

FollowMe label

Use the number printed on the FollowMe tracking label; the official page directs users to track it at trackandtrace.lu.

View all details for FollowMe identifiers

Service/use	Simple tracking for XS, S, M and L shipments in more than 40 countries.
Delivery conditions	The official page states delivery without signature and no legal value for FollowMe.
Purchase locations	The label can be purchased online through MyPost, at a POST outlet or through Customer Relations.
Handoff caveat	Later international events may come from a destination postal operator rather than Luxembourg Post.

Registered-mail number

Use the registered number shown beside the barcode on the registered item.

View all details for registered-mail numbers

Service/use	Registered mail provides tracking for XS, S, M and L items and applies to all destinations according to the cited page.
Delivery evidence	The service is delivered against signature and provides legal proof of deposit and delivery.
Current contents rule	From 1 January 2026, the official page states that registered letters may contain documents only; goods are no longer permitted in a registered letter.
Australia exception	For delivery against signature to Australia, POST says an additional advice-of-receipt option is required.

UPU S10 or destination-post identifier

An international postal identifier may follow a two-letter service indicator, eight-digit serial, check digit and two-letter origin code.

View all details for international postal identifiers

Issued by	The origin postal operator generally issues the international identifier; destination handling does not prove that Luxembourg Post issued it.
Buyer scenario	A marketplace buyer may see the origin-post number throughout the international journey, or may receive a separate last-mile identifier.
Normalization	Enter the identifier without changing letters or digits; if a tracking page rejects spaces or hyphens, try the uninterrupted printed form.
Limitation	Prefix interpretation is not sufficient to identify service, ownership or current physical custody.

Tracking Statuses and Meanings

A tracking event records a scan or electronic message, not necessarily a continuous location feed. The responsible party changes as the item moves from sender preparation to POST processing, international exchange, a destination operator and final delivery.

Status Quick Lookup

Status

What it means

Label created / awaiting item

Shipment data or a label exists, but the physical item may not yet have been accepted.

View all details for label-created status

Lifecycle stage	Pre-shipment.
Current responsible party	Usually the sender until physical handover.
What happens next	POST or an origin partner should record acceptance.
What you should do	Ask the sender to confirm posting and provide the receipt.

Accepted / posted

The postal network has recorded receipt of the item.

In transit

The shipment is moving between processing points; a gap between scans can occur during transport.

Customs or exchange processing

The item is being prepared for export, import or postal exchange. Arrival at customs does not itself prove release.

Out for delivery

The destination delivery network has assigned the item to a delivery round.

Delivered

A delivery event has been recorded. Check the stated delivery location, household members, reception desk and local delivery office if the item is missing.

Exception / delivery attempt

A condition prevented normal delivery; read the detailed event and follow the carrier’s instruction.

Returned to sender

The item is moving back after an unsuccessful delivery, address issue, refusal or destination restriction.

Services and Delivery Times

The cited POST pages confirm several tracking-enabled product families, but they do not publish one universal delivery timetable for every destination and service. Delivery estimates should therefore be read together with the selected product, destination, customs process and any destination-operator handoff.

Service Comparison

Service

Short use

FollowMe

Simple tracking for XS, S, M and L shipments in more than 40 countries.

View all details for FollowMe services

Service type	Optional tracking label.
Coverage	More than 40 countries, according to the official POST page.
Tracking level	Simple shipment tracking through trackandtrace.lu.
Protection	Delivery without signature and no legal value.
Limitation	The cited page does not state a universal delivery promise.

Registered mail

Recorded delivery with signature and legal delivery evidence.

Parcel and item services

POST parcel formats and postal items can be tracked through the official tracking route where tracking is included.

SecurPack

Additional insurance for the loss and damage risk of national and international recorded deliveries, including registered letters and parcel formats.

Delivery Time

Service

Published timing information

DirectMail

The official business page states a distribution time of D+3 for the DirectMail service.

View all details for DirectMail timing

Business or calendar days	The cited page uses D+3 and does not define the counting convention in the visible text.
Guarantee status	The page presents a distribution time, not a money-back guarantee.
Scope	Unaddressed advertising and printed communications distributed in selected geographic areas.
Delay factors	Target area, accepted advertising letterboxes and campaign arrangements can affect operational completion.

FollowMe

The cited tracking page describes coverage and tracking, but does not state a single universal delivery standard.

Registered mail

The cited tracking page describes tracking and signature delivery, but does not state a single universal delivery standard.

Destination Country Delivery Times

Destination country or region

Timing guidance

International destinations covered by FollowMe

FollowMe is available in more than 40 countries; the official page does not publish one country-by-country day range in the cited material.

View all destination-time details

Primary service type	FollowMe tracking option for XS, S, M and L shipments.
Average delivery days	The cited official page provides no average-day dataset.
Last-mile handoff	The destination postal operator may provide later events and final delivery.
Customs and clearance tips	International customs requirements and timing depend on the destination country and shipment contents; use the destination authority’s current instructions.
Practical interpretation	Use the tracking event history and the service-specific information supplied at purchase rather than applying an unsupported global average.

Weekends, public holidays, address quality, remote delivery areas, transport disruption, seasonal volume, customs and partner scans can affect the interval between events. An estimated delivery window is different from a guaranteed delivery date.

Common Tracking Problems and Solutions

Start with the latest event and identify who currently has the next actionable responsibility. The sender normally controls the posting evidence and carrier inquiry; the recipient controls local delivery checks and customs responses.

Problem & Solution

Problem or status

Immediate solution

Invalid number

Copy the complete shipment number from the receipt or label, remove formatting spaces if necessary, and ask the sender to verify the identifier.

View all details for invalid-number problems

Likely cause	Order number used instead of shipment number, transcription error or unsupported identifier.
Check first	Compare every letter and digit with the postal receipt or label.
Escalation	The sender should contact POST if the posting receipt confirms acceptance but tracking rejects the number.
Who to contact	POST Customer Relations for a POST shipment; the merchant for a marketplace shipment.

No event or label created

Ask the sender whether the item was physically handed over; electronic preparation is not physical acceptance.

Long gap in transit

Check both POST and 17TRACK, then ask the sender to open a carrier inquiry where the service permits one.

Customs hold

Read the destination customs instruction and prepare invoice, contents and tax information; do not treat customs arrival as release.

Delivery exception or failed attempt

Follow the delivery notice, check the address and contact the destination delivery office or POST where POST remains responsible.

Delivered but not received

Check the stated location, household members, reception desk, neighbours and local delivery office; then ask the sender to request delivery evidence or begin an inquiry.

Lost or damaged

Keep the packaging and contents, photograph the damage, preserve the receipt and ask the eligible filer about SecurPack or the applicable recorded-delivery process.

Returned to sender

Ask the sender to review the return reason and arrange a corrected address or a new shipment.

International Shipping, Customs and Carrier Handoffs

For an international Luxembourg Post item, the tracking number can remain the same while responsibility moves between postal networks. A partner or destination scan indicates an electronic event; it does not by itself prove that the item has been physically accepted, cleared by customs or delivered.

International Flow

Stage

What the event means

Origin acceptance

POST or the origin postal operator records receipt of the item.

View all details for origin acceptance

Physical custodian	The accepting postal operator or authorised postal outlet.
Typical event	Accepted, posted or received by the postal network.
Number change	The number may remain unchanged; any new partner number should be linked by the sender or destination operator.
Customer action	Keep the receipt and confirm the destination address and customs declaration.

Export processing and security

The item is sorted and prepared for international dispatch; a scan gap can occur while it is in transport.

International handoff

Electronic pre-advice, physical exchange and the first receiving scan are separate events; a partner message is not proof of final-network acceptance.

Import customs

The destination authority may review contents, value and duties before release. Customs arrival is not customs clearance.

Destination last mile

The destination postal operator may perform delivery and provide the final event; check its tracking page if a local reference is supplied.

Delivery Management and Post-shipment Options

The cited POST material confirms receiving options such as PackUp, PackUp Home and 24/24 stations, as well as address-change and mail-hold services in the navigation. Availability for a particular parcel depends on the product, address and delivery stage.

Option

Who should use it

PackUp receiving

Recipients who want delivery through a PackUp location or related receiving service.

View all details for PackUp receiving

Eligibility	Use the option shown for the address and shipment during the POST receiving process.
Deadline and fee	Product-specific information should be checked in the current POST receiving instructions.
Guarantee	Changing a receiving option does not guarantee a particular delivery date.
Official action link	POST parcels and PackUp services

Registered delivery against signature

Senders needing documented delivery; POST states that registered mail is delivered against signature.

Address change or mail hold

Use the relevant POST service before dispatch where the service and delivery stage permit it.

Lost, Damaged, Claims, Insurance and Refunds

A tracking inquiry, an insurance claim and a merchant refund are different processes. Luxembourg Post’s cited business page identifies SecurPack as additional comprehensive insurance for loss and damage affecting national and international recorded deliveries, including registered letters and parcel formats.

Process

Use when

POST tracking inquiry

The event history is missing, contradictory or requires carrier review.

View all details for POST tracking inquiries

Who files	The sender should normally begin the carrier inquiry, especially when posting evidence is required.
Evidence	Shipment number, posting date, receipt, addresses and the latest event.
Outcome	Operational investigation or explanation of the available tracking events.
Limitation	17TRACK cannot open, approve or settle a POST insurance claim.

SecurPack insurance

Loss or damage involving eligible national or international recorded deliveries and parcel formats.

Merchant refund

A buyer seeks reimbursement for an order; contact the seller or marketplace under its purchase policy.

Shipping Restrictions and Special Handling

POST directs customers to its current prohibited-objects material and UPU customs-code information. Check the applicable rules before posting because an item can be delayed, refused, returned or held for customs review when contents or documentation are unsuitable.

Customer Service

For postal tracking questions, POST lists Customer Relations at 2424 6080 within Luxembourg and +352 2424 6080 from abroad, Monday to Friday from 8:00 to 18:00. Prepare the shipment number, posting date, addresses, service type and latest scan before contacting POST.

Customer Service

Channel

Verified contact or link

POST Courrier telephone

2424 6080 in Luxembourg; +352 2424 6080 from abroad.

View all details for POST Courrier telephone

Best for	Shipment tracking, postal-service questions and customer-relations assistance.
Hours and time zone	Monday to Friday, 8:00–18:00; Luxembourg local time.
Information to prepare	Shipment number, posting date, sender and recipient addresses, service, latest event and supporting documents.
Important limitation	For a marketplace order, the merchant may need to initiate the investigation or refund.

Online contact form

POST contact form; use the postal contact route and include the complete shipment context.

Track and Trace

Official POST tracking for shipment events.

Sales outlets

Use POST’s sales-outlet finder for posting, labels and in-person postal assistance.

Ecommerce and Business Tracking

Merchants should store the complete POST shipment number against the order, distinguish label creation from acceptance, and monitor destination handoffs separately. The cited official material confirms business tracking solutions and a contact route, but it does not publish a current public POST tracking API specification.

Developer/API Comparison

Option

Provider

Official carrier tracking

Luxembourg Post

View all details for official carrier tracking

Carrier coverage	Luxembourg Post shipment events available through the official Track and Trace service.
Primary use	Consumer and business lookup of individual postal shipments.
Authentication	Enter the shipment number on the public tracking page.
Batch or webhook capability	The cited public pages describe tracking solutions but do not document a public batch or webhook interface.
Current documentation	POST postal tracking solutions
Migration note	Do not implement an endpoint from an undated third-party example without confirmation from POST.

Multi-carrier API

17TRACK

View all details for 17TRACK API

Carrier coverage	Multi-carrier coverage subject to the carrier code and available events.
Primary use	Centralized ecommerce tracking and normalized shipment-event retrieval.
Authentication	17token header, as shown in the API reference below.
Tracking or batch capability	The documented register endpoint accepts a JSON array of tracking records.
Current documentation	17TRACK API documentation
Migration note	Use the current documentation and account credentials rather than an older API example.

FAQ

Basic FAQs

1. How do I track my Luxembourg Post package?

Enter the shipment number on the official Luxembourg Post Track and Trace page or on 17TRACK to view available events.

2. Where can I find my Luxembourg Post tracking number?

Look on the POST receipt, barcode label, dispatch message or merchant shipping notification; an order number is not automatically a shipment number.

3. What does a Luxembourg Post tracking number look like?

Formats depend on the postal product, so use the complete identifier printed on the label or receipt rather than identifying a service from a prefix alone.

4. When will the first Luxembourg Post tracking event appear?

The first event appears after the shipment data is visible and the item is accepted or scanned; a prepared label does not prove physical handover.

5. Why is my Luxembourg Post tracking not updating?

A scan gap can occur during sorting, transport, customs or an international postal handoff; check the official page and ask the sender to contact POST when an inquiry is needed.

6. How long does Luxembourg Post delivery take?

Timing depends on the service, destination and customs route; the cited POST pages publish D+3 for DirectMail but do not provide one universal parcel timetable.

7. What should I do after a Luxembourg Post delivery attempt fails?

Read the delivery notice, verify the address and follow the stated redelivery, collection or local delivery-office instruction.

8. What should I do if Luxembourg Post says delivered but I have not received the item?

Check the delivery location, household members, reception desk and neighbours, then contact the local delivery office and ask the sender to pursue delivery evidence or an inquiry.

9. How do I report a lost or damaged Luxembourg Post shipment?

Keep the packaging, photograph the damage and preserve the receipt; the sender should ask POST about the applicable inquiry or SecurPack insurance process.

10. How can I contact Luxembourg Post about a shipment?

Call POST Courrier at 2424 6080 in Luxembourg or +352 2424 6080 from abroad, Monday to Friday from 8:00 to 18:00 local time, or use the POST contact form.

Expert FAQs

11. What is the difference between FollowMe and Luxembourg Post registered mail?

FollowMe provides simple tracking without signature or legal value, while registered mail is delivered against signature and provides legal delivery evidence.

12. Does Luxembourg Post issue every international tracking number shown in tracking results?

No; an origin postal operator can issue an international identifier that Luxembourg Post or a destination operator later scans, so tracking visibility does not prove issuance.

13. Does a customs-arrival event mean that Luxembourg Post has cleared my shipment?

No; arrival for customs processing is different from customs release, and the destination authority may still require information, duties or taxes.

14. Can a marketplace buyer use an order number to track Luxembourg Post?

Usually the buyer needs the shipment number from the seller’s dispatch message or label; the merchant should map the order ID to the complete postal identifier.

15. Can businesses track Luxembourg Post shipments through a public API?

The cited public POST pages document web tracking but do not publish a public API specification; businesses can review the current 17TRACK API documentation for multi-carrier integration.

16. What does a destination postal handoff mean for Luxembourg Post tracking?

It means another postal network may be responsible for the next physical movement or delivery scan; the same number may continue, but visibility depends on data exchanged between operators.

17. What changed for Luxembourg Post registered letters in 2026?

The cited official page states that from 1 January 2026 registered letters may contain documents only and may no longer be used to send goods.

18. Is Luxembourg Post delivery timing guaranteed?

A published distribution time or tracking estimate is not automatically a money-back guarantee; verify the terms of the purchased product before relying on a guaranteed date.

Tracking API

// 1. Luxembourg Post official tracking API
// Current public official tracking API not confirmed.
// Use the official POST Track and Trace website unless POST
// provides current private developer documentation.

// 2. 17TRACK API
// POST https://api.17track.net/track/v2.4/register
// Header: 17token: YourKey
// Header: Content-Type: application/json

POST https://api.17track.net/track/v2.4/register
17token: YourKey
Content-Type: application/json

[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]

// Confirm the current Luxembourg Post carrier code in the
// 17TRACK account documentation before production use.
// Do not infer a carrier code from the brand name.