Zasilkovna(Zásilkovna) Tracking
Please enter the Zasilkovna(Zásilkovna) tracking number to check the latest shipping status.
About Zasilkovna
Zasilkovna is the Czech-facing parcel delivery brand of Packeta. It provides parcel sending and receiving, pickup points, Z-BOX self-service lockers, home delivery and logistics services for e-shops. The official website describes a network serving the Czech Republic, Slovakia, Hungary, Romania and international partner destinations.
Carrier Overview
| Fact | Confirmed information |
|---|---|
| Official display name | Zasilkovna |
| Official website | https://www.zasilkovna.cz/ |
| Carrier type | Parcel logistics platform, pickup-point network and last-mile delivery operator. |
| Parent organization | Packeta global group. |
| Tracking page | Official Packeta tracking |
| Confirmed network facts | The supplied official website states 10,169 Czech pickup points, 6,716 Czech Z-BOXes, 98% D+1 delivery quality and 55 depots for the Packeta group. |
Carrier Entity Relationships
| Entity | Relationship |
|---|---|
| Zasilkovna | Zasilkovna is the Czech-facing parcel brand described on the official website. |
| Packeta | Packeta is the global group to which Zasilkovna belongs; group-level network figures should not be read as a single-country service promise. |
| Z-BOX | Z-BOX is a self-service pickup and drop-off locker used for collection and selected sending workflows. |
| Pickup points and depots | Pickup points and depots are physical network entities that generate handling and readiness events. |
| International partners | Partner carriers can perform destination delivery; the partner name in tracking identifies a handoff stage, not necessarily the original label issuer. |
| 17TRACK | 17TRACK aggregates available tracking events as an independent platform and does not transport, redirect, refund or investigate parcels. |
Quick Answer
Enter the tracking number supplied by the e-shop, sender or shipping notification on the official tracking page or in 17TRACK. A blank result usually means the number was entered incorrectly, the label was created but the parcel has not been handed over, or the selected carrier does not yet recognize the identifier. 17TRACK is independent and cannot change delivery details or approve claims.
How to Track Zasilkovna Packages
The official route is the Zasilkovna/Packeta tracking page. The 17TRACK route is useful when an international shipment includes partner-carrier events.
| Route | Steps |
|---|---|
| Official tracking | Open the official tracking page, enter the tracking number, and review the shipment timeline and delivery information. |
| 17TRACK | Open 17TRACK, paste the number, allow carrier detection, and compare available events with the official result. |
| Where to find the number | Check the e-shop dispatch email, the sender’s receipt, the official notification, or the Zasilkovna mobile application. An order number is not necessarily a tracking number. |
| No result | Remove accidental spaces, check every character, wait for physical handover if only a label exists, and ask the seller to confirm the correct parcel identifier. |
Tracking Number Formats and Examples
The official evidence supplied for this page does not publish a single universal public pattern or a safe complete prefix map. Use the exact identifier from the notification; a number being searchable by Zasilkovna does not prove that Zasilkovna issued it.
Tracking Number Format
| Identifier family | Normalized pattern and use |
|---|---|
| Zasilkovna parcel identifier | Use the exact alphanumeric or numeric identifier shown in the dispatch notification; a fully public normalized pattern is not established by the supplied official pages. |
| Pickup code | A separate collection credential is delivered by app, email or SMS. It opens or authorizes collection and is not the same thing as the parcel tracking number. |
| Partner or origin identifier | International e-commerce shipments may expose an origin or partner number before destination handling. Preserve the original number and submit it to automatic carrier detection. |
| Order/reference number | A seller’s order or reference ID identifies a purchase, not necessarily a physical parcel. Ask the seller for the shipment number instead. |
Tracking Statuses and Meanings
| Status | Lifecycle stage and meaning |
|---|---|
| Label created / information received | Pre-shipment. Electronic data exists, but physical acceptance by Zasilkovna has not necessarily occurred. The sender should confirm handover. |
| Accepted / received for transport | The parcel has entered the carrier network. Sorting and depot movement normally follow. |
| In transit / at depot | The parcel is moving through transport or sorting. A scan gap can occur between facilities. |
| Ready for pickup | The parcel has reached the selected pickup point or Z-BOX. Use the app, email or SMS collection credential. |
| Out for delivery | A delivery route is active. Address recipients should remain available or follow the notification instructions. |
| Delivered / collected | The tracking record indicates delivery or collection. If the parcel is absent, check the pickup location, household, reception desk and seller. |
| Exception / returned | A delivery or collection problem requires action; an uncollected parcel can be returned to the sender. |
Services and Delivery Times
Confirmed services include delivery to pickup points, Z-BOX lockers, addresses, parcel sending through the mobile app, returns and e-commerce logistics. The official Czech pages state that 98% of parcels to Czech pickup points arrive by the second working day after network handover; this is a delivery result, not a guarantee.
Service Comparison
| Service | Best use |
|---|---|
| Pickup point delivery | Collection during the point’s opening hours with notification and a pickup code. |
| Z-BOX delivery | Self-service collection, generally available 24/7, using the app or keypad code. |
| Address delivery | Home or workplace delivery with advance delivery information and courier contact. |
| App sending and returns | Consumer sending within confirmed markets and selected e-shop returns; eligibility depends on the transaction. |
Delivery Time
| Service | Published standard |
|---|---|
| Czech pickup-point delivery | 98% arrive by the second working day after the e-shop or sender hands the parcel into the network; delivery is not guaranteed. |
| Z-BOX, address and international partner delivery | Timing depends on origin, destination, handover, depot processing, opening hours and exceptional conditions; the official supplied evidence gives no universal guaranteed window. |
Destination Country Delivery Times
| Destination country or region | Confirmed delivery information |
|---|---|
| Czech Republic | Pickup-point delivery: 98% by the second working day after network handover. No guarantee is stated. |
| Slovakia, Hungary and Romania | The official pages confirm sending, receiving or network presence, but do not publish one universal country-by-country average in the supplied evidence. |
| Other international destinations | Partner availability and delivery timing depend on the selected route and destination carrier; check the shipment-specific estimate rather than applying the Czech D+1 result. |
Common Tracking Problems and Solutions
| Problem or status | First action |
|---|---|
| Invalid number or no event | Check characters and ask the seller or sender whether the parcel has physically been handed over. |
| Label created | The seller should confirm handover; the recipient should not treat label creation as acceptance. |
| No update or stuck in transit | Compare the latest scan with the promised route, allow for depot or partner scanning gaps, then contact the sender or official service channel. |
| Full pickup point or failed delivery | Follow the notification for a replacement point; the official FAQ says a full Z-BOX can trigger another attempt or a replacement-location choice. |
| Uncollected or returned | Extend storage where eligible in the app or web tracking. After return, the sender normally needs to resend the parcel. |
| Delivered but missing | Check the named pickup point or locker, household members, reception and neighbours; obtain the latest delivery information and ask the seller to escalate. |
| Damage or loss | Photograph packaging and contents, retain the parcel and submit the official complaint form; the official FAQ distinguishes visible damage refusal from a later complaint. |
International Shipping, Customs and Carrier Handoffs
Zasilkovna can appear in international e-commerce delivery as a logistics and last-mile participant while another carrier or postal operator handled the origin or line-haul stage. Arrival in a destination country is not proof that customs has released the parcel.
| Stage | Tracking interpretation and action |
|---|---|
| Origin carrier | The origin seller, carrier or postal operator creates the electronic record and may issue the first identifier. |
| Export and line-haul | Sorting, security, customs and international transport can produce gaps between scans. |
| Partner handoff | Electronic pre-advice, physical handover and the first receiving scan are separate events; the partner may continue using the original number. |
| Import customs | The destination authority may request documents, tax or duty payment. Contact the seller or named customs contact and do not assume arrival equals release. |
| Last mile and collection | The destination carrier delivers to an address, pickup point or Z-BOX and sends the collection or delivery notification. |
Delivery Management and Post-shipment Options
| Option | Confirmed use |
|---|---|
| Extend storage | Eligible recipients can extend pickup-point storage in the app or web tracking. Standard pickup-point storage is 7 days, extendable by 7+7 days; Z-BOX storage is 2 calendar days, extendable by 1 day. |
| Z-BOX collection | Use the mobile app or keypad and collection code; Z-BOXes are designed for 24/7 access. |
| Replacement pickup point | A full Z-BOX or unavailable pickup point can lead to a replacement-location choice or redirection notification. |
| Returns | Returns depend on the e-shop’s process and may require a return code; the official site describes return options through pickup points and selected Z-BOX workflows. |
Lost, Damaged, Claims, Insurance and Refunds
The official FAQ directs damage or loss complaints to the web complaint form. A tracking inquiry, a carrier complaint and a seller refund are separate processes. Keep the packaging, contents, photos, tracking number and purchase or value evidence.
| Process | Use when and who acts |
|---|---|
| Carrier complaint | Use for confirmed damage or loss through the official complaint form; the sender may need to provide shipment and value evidence. |
| Visible damage refusal | At a pickup point or with the driver, the recipient may refuse visibly damaged packaging before acceptance. |
| Seller refund | The marketplace or seller controls the commercial refund; 17TRACK cannot approve it or change the shipment outcome. |
Shipping Restrictions and Special Handling
Package dimensions, weight, packaging and destination rules apply to each selected service. The official customer-service page directs senders to current packing, size and weight guidance; do not treat a general summary as a complete dangerous-goods or customs rule.
| Category | Operational impact |
|---|---|
| Size and weight | The selected service and sending method determine permitted dimensions and weight; oversized parcels can be refused or redirected. |
| Packaging | Poor packaging can cause damage, complaint difficulty and transport delay. Follow the current official packing instructions. |
| International contents | Customs documentation and destination restrictions can delay or prevent delivery. Check the route-specific official rules before sending. |
Customer Service
| Channel | Verified contact and best use |
|---|---|
| Tracking | Official tracking page; use for shipment events and delivery information. |
| Customer service | Official customer-service page; Czech page with help topics and contact options. |
| Telephone | +420 216 216 516, listed on the official Czech customer-service page. Prepare the tracking number, sender, date and latest scan. |
| Complaint | Use the official complaint form linked from customer service for loss or damage; retain photographs, packaging and value evidence. |
| Pickup locations | Pickup-point locator; use it to verify the selected point and regional availability. |
Ecommerce and Business Tracking
Businesses can connect their store to the Packeta ecosystem; the official website says integrations are prepared for most e-shop solutions used in the Czech Republic. For cross-carrier monitoring, use a documented 17TRACK API integration rather than assuming that a consumer tracking page is an API.
Developer/API Comparison
| Option | Provider |
|---|---|
| Store integration | Packeta ecosystem |
| Multi-carrier tracking API | 17TRACK |
FAQ
Basic FAQs
Enter the tracking number on the official tracking page or in 17TRACK.
Check the e-shop dispatch email, sender receipt, notification or mobile application.
The supplied official pages do not publish one universal public pattern, so use the exact identifier supplied with the shipment.
The first meaningful event can appear after the sender hands the parcel into the network; label creation alone is not physical acceptance.
A depot, transport or partner handoff can create a visibility gap; verify the number and ask the sender to escalate when the delay is material.
The official Czech pickup-point page states that 98% arrive by the second working day after network handover, without guaranteeing delivery.
Follow the notification because a replacement pickup point or another delivery attempt may be arranged.
Check the point, Z-BOX, household, reception and neighbours, then ask the seller to contact the carrier.
Use the official complaint form and preserve packaging, photographs, contents and value evidence.
Use the official customer-service page or the listed Czech telephone number +420 216 216 516.
Expert FAQs
No. A pickup point is a staffed location, while a Z-BOX is a self-service locker intended for access through the app or keypad code.
The standard period is 7 days, extendable by 7+7 days; Z-BOX collection is 2 calendar days with up to 1 additional day.
No. Electronic pre-advice, physical handover and the first receiving scan are separate events.
The official FAQ describes delivery of parcels from Asian e-shops and marketplaces; the exact origin and destination route determines the partners and events shown.
Businesses should use the current Packeta integration documentation or a documented 17TRACK API; a public official tracking API endpoint is not established by the supplied evidence.
Tracking API
// 1. Current public official Zasilkovna tracking API:
// Current public official tracking API not confirmed.
// 2. 17TRACK API
POST https://api.17track.net/track/v2.4/register
Headers:
17token: YourKey
Content-Type: application/json
Body:
[
{
"number": "TRACKING_NUMBER",
"carrier": "CARRIER_CODE"
}
]
// Confirm the current 17TRACK carrier code in the developer documentation.
Sources & References
- Zasilkovna.cz — Official website and network overview. Zasilkovna / Packeta
- How parcel pickup works. Zasilkovna
- Customer service and help. Zasilkovna
- Z-BOX self-service pickup point. Zasilkovna
- Pickup points and Czech delivery standard. Zasilkovna
- Improved shipment tracking explanation. Zasilkovna
- 17TRACK API documentation. 17TRACK
17TRACK is an independent tracking platform and is not affiliated with Zasilkovna.
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