iMile Tracking

Please enter the iMile tracking number to check the latest shipping status.

https://www.imile.com/

TRACK

About iMile

iMile is an ecommerce-focused logistics carrier that provides domestic delivery, cross-border delivery, fulfillment, cash-on-delivery and returns services in selected markets. In tracking, iMile may appear as the first-mile carrier, destination last-mile carrier, or integrated logistics provider for marketplace and merchant shipments.

iMile Overview

Field	Verified information
Official name	iMile, with local operating entities used in different countries.
Official website	https://www.imile.com/
Carrier type	Ecommerce logistics carrier and delivery service provider, including last-mile delivery and cross-border logistics where offered.
Primary region	Selected Middle East, Latin America and other ecommerce delivery markets shown by iMile on its official site.
Tracking page	iMile official website tracking entry
Parent organization	Not publicly confirmed as a separate parent organization on the public tracking documentation reviewed.
Founded and headquarters	Not used as tracking-critical data here because public country-specific legal details may vary by operating entity.

Carrier Entity Relationships

Entity

Relationship summary

iMile

iMile is the canonical carrier brand used for ecommerce logistics and package tracking.

View all details for iMile

Entity type	Canonical carrier brand.
Why it matters to tracking	The brand name on an order page or shipping email helps users select the correct carrier instead of a marketplace order lookup.
Official evidence	iMile official website and official tracking entry.

Domestic delivery, cross-border delivery, fulfillment and returns

These services are operated or coordinated by iMile for merchants and ecommerce platforms in supported markets.

View all details for iMile services

Entity type	Operated service entities.
Why it matters to tracking	The service type determines whether scans start at merchant handover, warehouse processing, cross-border export, or destination last-mile delivery.
Official evidence	iMile service pages and official website navigation.

iMile tracking tool

The iMile tracking tool displays shipment events available in iMile systems for an iMile or partner-linked identifier.

View all details for iMile tracking tool

Entity type	Tracking product.
Why it matters to tracking	A tracking result may be empty before the merchant transmits shipment data or before iMile receives the parcel.
Official evidence	iMile official tracking entry.

Warehouses, hubs, customs brokers and delivery stations

These network entities may appear as processing, handover, customs or last-mile locations in shipment events.

View all details for iMile network entities

Entity type	Network and facility entities.
Why it matters to tracking	A hub or customs event does not always mean the parcel is out for delivery; it identifies the current logistics stage.
Official evidence	iMile service descriptions for logistics, fulfillment and cross-border delivery.

Marketplace sellers, origin carriers and destination partners

A seller or partner carrier may create the order or move the parcel before iMile physically receives it or after iMile hands it off.

View all details for iMile partner relationships

Entity type	International or last-mile partner entities.
Why it matters to tracking	Electronic data received by iMile is different from physical possession by iMile; the responsible party changes at handover scans.
Official evidence	iMile cross-border and ecommerce service materials.

17TRACK

17TRACK independently aggregates available iMile tracking events and events from other carriers when a parcel uses more than one logistics provider.

View all details for 17TRACK relationship

Entity type	Independent multi-carrier tracking platform.
Why it matters to tracking	17TRACK can help detect carrier handoffs, but it cannot transport the parcel, change the address, approve compensation, or refund an order.
Official evidence	17TRACK API documentation and 17TRACK carrier tracking service.

Quick Answer

To track iMile packages, enter the tracking number from the merchant, shipping notification, receipt, or iMile delivery message on the official iMile website or on 17TRACK. If no result appears, first check whether you entered an order number instead of a carrier tracking number, whether the parcel has only been electronically created, and whether another origin or last-mile carrier is handling the current stage.

Pro Tip: 17TRACK is an independent tracking platform. 17TRACK can show available tracking events and help identify carrier handoffs, but 17TRACK does not operate iMile deliveries, change delivery addresses, authorize refunds, or decide claims.

How to Track iMile Packages

Use the iMile tracking number, not the ecommerce order number, whenever possible. Official tracking is best for carrier-specific actions; 17TRACK is useful when a parcel may involve iMile plus another carrier.

Find the tracking number in the seller shipment email, marketplace order page, iMile SMS or WhatsApp notification, receipt, label, or enterprise shipment export.
Open the official iMile website and use the tracking entry if you need the carrier’s direct record.
Track the same number with 17TRACK if the parcel is cross-border, if the carrier is uncertain, or if events may come from more than one logistics provider.
Normalize the number by removing spaces and hyphens, but do not remove letters that may be part of the identifier.
If the result is still empty, ask the seller to confirm the carrier, the active tracking number, and whether the parcel has been physically handed to iMile.

A tracking number identifies a shipment in carrier systems. An order number identifies the sale. A reference number may be a merchant’s internal shipment reference. A delivery notice number may be used locally after an attempted delivery and may not replace the main tracking number.

Tracking Number Formats and Examples

iMile does not publish a single universal public tracking-number rule that covers every country, service and partner flow. Treat the examples below as normalized, masked identifier families rather than proof that a prefix alone confirms the service.

Tracking Number Format

Identifier family

Normalized pattern

iMile carrier tracking number

Alphanumeric or numeric shipment identifier; masked examples: IM##########, iMile############, ###########.

View all details for iMile carrier tracking number

Length/structure	Varies by country, merchant integration and service; remove spaces and hyphens before searching.
Issued by	iMile or an iMile shipping system used by an integrated merchant.
Typical service/use	Domestic delivery, ecommerce parcel delivery, returns, COD and supported cross-border last-mile shipments.
Who sees it and where	Consumers see it in merchant shipment emails, marketplace order pages, iMile notifications or delivery messages; businesses see it in shipping exports or integration responses.
Tracking scope	Usually visible from shipment creation or iMile receipt through delivery, pickup, exception or return events.
Important caveat	A visible iMile tracking result does not prove that iMile has physically received the parcel until an acceptance, pickup or facility scan appears.

Merchant order or reference ID

Merchant-defined reference; masked examples: ORDER-#######, REF########.

View all details for merchant reference IDs

Length/structure	Set by the seller or marketplace, not by a public iMile numbering standard.
Issued by	Marketplace, seller, warehouse or order-management system.
Typical service/use	Order lookup, customer-service matching or shipment creation.
Who sees it and where	Buyers see it on checkout pages and invoices; sellers see it in store admin tools.
Tracking scope	May not track on iMile or 17TRACK unless mapped to a carrier tracking number.
Important caveat	If tracking says invalid, confirm whether the number is an order ID rather than the carrier shipment ID.

Partner or origin-carrier identifier

Partner format varies; masked examples: LP##########, CN##########, carrier-specific alphanumeric IDs.

View all details for partner identifiers

Length/structure	Depends on the origin carrier, consolidator, postal operator or marketplace logistics platform.
Issued by	A carrier or logistics partner other than iMile.
Typical service/use	Cross-border first mile, line-haul, consolidated export or marketplace logistics before iMile last-mile delivery.
Who sees it and where	Cross-border buyers may first see the origin ID and later see an iMile last-mile ID, or both identifiers may remain linked.
Tracking scope	May show origin events outside iMile and destination events after handoff.
Important caveat	Being traceable in iMile systems does not mean iMile issued the number.

UPU S10 postal identifier

Two letters + nine digits + two-letter country code; masked example: LX#########CN.

View all details for UPU S10 postal identifiers

Length/structure	13 characters under the common international postal S10 structure, including a service indicator, serial number and issuing country code.
Issued by	Usually a postal operator or postal logistics system, not iMile.
Typical service/use	International postal parcels, small packets or registered items that may later be handed to a commercial last-mile carrier in some markets.
Who sees it and where	Buyers of cross-border marketplace orders may see it in the origin shipping confirmation.
Tracking scope	Origin postal export, international exchange, import and possible destination handoff where data is shared.
Important caveat	Do not infer iMile issuance from an S10 number; use 17TRACK auto-detection or the seller’s carrier confirmation.

Last-mile reassigned tracking ID

Local iMile or partner ID linked to an earlier origin number; masked example: LOCAL##########.

View all details for last-mile reassigned IDs

Length/structure	Country-specific and often generated when the parcel is inducted into a destination delivery network.
Issued by	iMile or the destination delivery partner depending on the route.
Typical service/use	Destination sorting, courier assignment, failed-delivery handling, pickup and returns.
Who sees it and where	Recipients may receive it by SMS, WhatsApp or marketplace update after import or destination handover.
Tracking scope	Mostly last-mile events, sometimes linked back to upstream origin events.
Important caveat	If two numbers exist, track both; one may show international movement while the other shows delivery attempts.

Tracking Statuses and Meanings

iMile tracking events follow the parcel lifecycle from shipment creation to pickup, sorting, cross-border processing, delivery and exception handling. The key question is who currently has responsibility: the seller, iMile, customs, a partner carrier, or the recipient.

Status Quick Lookup

Status

What it means

Shipment information received

The shipment record has been created, but physical handover may not have happened.

View all details for shipment information received

Lifecycle stage	Pre-shipment.
Current responsible party	Seller, warehouse or marketplace until a pickup or facility scan confirms carrier possession.
What happens next	The parcel should be packed and handed to iMile or a partner.
What you should do	Wait for the first physical scan; if the seller promised dispatch but no scan appears, ask the seller to confirm handover.

Picked up or received by iMile

iMile has accepted or collected the parcel for processing.

View all details for picked up or received by iMile

Lifecycle stage	Accepted.
Current responsible party	iMile or the local iMile operating partner.
What happens next	The parcel moves to a sorting facility or delivery station.
What you should do	Monitor the next scan; confirm address details with the seller if the shipment is newly created.

In transit or arrived at facility

The parcel is moving through a hub, warehouse or transportation lane.

View all details for in transit

Lifecycle stage	In transit.
Current responsible party	iMile, a line-haul partner or a facility operator, depending on the route.
What happens next	Sorting, dispatch to the destination city, or export/import processing.
What you should do	No action is usually needed unless the event remains unchanged beyond the seller’s or carrier’s expected window.

Customs clearance or import processing

The parcel is being checked for import rules, duties, taxes, documents or security requirements.

View all details for customs clearance

Lifecycle stage	Customs/Handover.
Current responsible party	Customs authority, broker, importer, iMile or partner carrier depending on the task.
What happens next	Release, request for information, duty/tax collection, inspection, or return if import is not permitted.
What you should do	Watch for payment or document requests; do not assume arrival at customs means release has occurred.

Out for delivery

A courier route has been assigned for attempted delivery.

View all details for out for delivery

Lifecycle stage	Out for delivery.
Current responsible party	iMile courier or destination delivery partner.
What happens next	Delivery, failed attempt, address clarification, payment collection, or pickup instruction.
What you should do	Keep the phone available, check messages, prepare COD payment if applicable, and ensure access to the address.

Delivered

The carrier record shows completion of delivery to the recipient, address, reception, locker, pickup point or authorized person.

View all details for delivered

Lifecycle stage	Delivered.
Current responsible party	Recipient or recipient-side location after delivery, unless proof of delivery shows a dispute.
What happens next	The seller may close the order or start after-sales support if the buyer disputes receipt.
What you should do	Check safe places, reception, family members and neighbors before opening a delivery dispute.

Delivery attempt failed

Delivery could not be completed because of address, access, recipient availability, phone contact, payment or local route issue.

View all details for delivery attempt failed

Lifecycle stage	Exception.
Current responsible party	Recipient and iMile both may need action: recipient confirms access or details; iMile schedules another attempt if eligible.
What happens next	Redelivery, pickup instruction, address correction request, or return process.
What you should do	Contact iMile through the official channel for your country and inform the seller if address changes require shipper approval.

Ready for pickup

The parcel is available at a pickup point, branch, station or other local collection location where supported.

View all details for ready for pickup

Lifecycle stage	Pickup.
Current responsible party	iMile pickup location and recipient.
What happens next	Collection by the recipient or return if not collected within the local holding rule.
What you should do	Bring ID, tracking number and any pickup code; confirm local holding rules with iMile.

Returned or return to sender

The parcel is moving back to the seller, warehouse or return address.

View all details for return to sender

Lifecycle stage	Return.
Current responsible party	iMile or partner carrier during return movement; seller handles refund or replacement policy.
What happens next	Return sorting, seller receipt, marketplace dispute or refund review.
What you should do	Contact the seller immediately if you still want the goods; 17TRACK cannot stop a return.

Services and Delivery Times

iMile service availability and delivery standards vary by origin, destination, merchant contract and local operating entity. Use the seller’s promised delivery window and iMile tracking events together; do not treat a marketplace estimate as a carrier guarantee unless the merchant or carrier expressly states it.

Service Comparison

Service

Best for

Domestic ecommerce delivery

Online retail parcels moving within a supported iMile country.

View all details for domestic ecommerce delivery

Service type	Domestic parcel and last-mile delivery.
Coverage	Supported local markets and serviceable cities shown by iMile and merchant integrations.
Tracking level	Shipment creation, pickup, sorting, out for delivery, delivered, exception and return events where scanned.
Key size/weight condition	Contract and local product rules apply; confirm oversize or heavy goods with the merchant or iMile.
Included protection/extra service	May support COD, notifications, delivery attempts and return handling depending on market and merchant contract.
Main limitation	Not every address, item type or delivery-management option is available in every country.

Cross-border delivery

Marketplace and merchant parcels that move internationally before destination delivery.

View all details for cross-border delivery

Service type	Cross-border logistics, import processing coordination and last-mile delivery where offered.
Coverage	Routes and destinations depend on iMile country operations, origin partners and merchant contracts.
Tracking level	May combine seller, origin carrier, line-haul, customs and iMile destination scans.
Key size/weight condition	Import restrictions, customs data and product eligibility are critical conditions.
Included protection/extra service	Customs support and destination delivery may be included under the merchant’s logistics arrangement.
Main limitation	Customs clearance time and duties are not guaranteed by tracking platforms.

Fulfillment and warehousing

Merchants needing inventory storage, order processing and dispatch.

View all details for fulfillment and warehousing

Service type	Business logistics service before parcel delivery.
Coverage	Available where iMile offers fulfillment operations.
Tracking level	Consumer tracking normally starts when an outbound shipment is created or dispatched, not when inventory is stored.
Key size/weight condition	Inventory acceptance and packaging rules are contract-specific.
Included protection/extra service	Picking, packing and handover to delivery services may be included for merchants.
Main limitation	Buyers usually cannot change warehouse processing directly; the seller controls order release.

Returns and reverse logistics

Merchant-authorized returns, failed deliveries and customer return pickup where supported.

View all details for returns and reverse logistics

Service type	Reverse logistics and return movement.
Coverage	Depends on merchant policy, country support and the return address.
Tracking level	Return created, picked up, in transit, received by seller or returned to warehouse when scanned.
Key size/weight condition	Original packaging, item condition and merchant return authorization may be required.
Included protection/extra service	Pickup or drop-off may be available depending on the seller’s arrangement.
Main limitation	Refund decisions are made by the seller or marketplace, not by 17TRACK.

Delivery Time

Service

Published delivery standard

Domestic ecommerce delivery

Varies by origin, destination, route, cutoff, merchant contract and local serviceability.

View all details for domestic delivery time

Business or calendar days	Not stated as one universal public rule for all countries.
Guarantee status	No universal public money-back delivery guarantee confirmed for all iMile services.
Starts counting from	Normally from physical pickup or carrier acceptance, not from order placement.
Main delay factors	Address quality, phone reachability, weekends, holidays, city coverage, COD readiness, weather, route capacity and missed scans.
Official source date/validity	Use the current iMile official site and country-specific iMile support for active service standards.

Cross-border delivery

Varies by origin, destination, customs, import documents, line-haul capacity and last-mile handoff.

View all details for cross-border delivery time

Business or calendar days	Route-specific; customs and international transport may not follow local delivery-day rules.
Guarantee status	Not a universal guarantee unless expressly stated by the merchant or carrier contract.
Starts counting from	May start from seller dispatch, export acceptance, flight departure, import release or destination handover depending on the promise being measured.
Main delay factors	Export security, customs inspection, tax payment, restricted goods, missing importer data, partner handoff and destination coverage.
Official source date/validity	Confirm the current route commitment with iMile or the seller because public standards are not uniform for all lanes.

Returns

Varies by pickup appointment, customer availability, warehouse return address and seller processing time.

View all details for return delivery time

Business or calendar days	Depends on local pickup and seller return workflow.
Guarantee status	Refund timing is governed by seller or marketplace policy, not by the return scan alone.
Starts counting from	Usually from return pickup or drop-off scan, while seller refund timing starts after seller processing.
Main delay factors	Missing return authorization, incorrect packaging, failed pickup, address mismatch and seller inspection.
Official source date/validity	Use current merchant return instructions and iMile support channels.

Common Tracking Problems and Solutions

Most iMile tracking problems come from wrong identifiers, early pre-shipment status, partner handoff gaps, address issues, customs checks or failed delivery contact. Escalate to the party that controls the current stage.

Problem & Solution

Problem/status shown

Immediate action

Invalid number or no result

Remove spaces and hyphens, verify letters, and confirm the carrier tracking number with the seller.

View all details for invalid number

Likely cause	Order number used, shipment not transmitted, wrong carrier selected or new label not active.
Check first	Merchant email, marketplace shipment page and any iMile message.
When to escalate	Escalate to the seller if dispatch was promised but no valid carrier number is provided.
Who to contact	Seller first; iMile if the seller confirms an active iMile tracking number.

Label created or shipment information received

Wait for pickup or acceptance, then ask the seller to confirm physical handover if no scan follows.

View all details for label created

Likely cause	Electronic order data exists but the parcel has not been scanned into the network.
Check first	Seller dispatch date and whether the item is pre-sale or awaiting stock.
When to escalate	When the seller’s stated handling time has passed without pickup.
Who to contact	Seller or marketplace because the seller controls handover.

Long time without update or stuck in transit

Compare the last scan with the promised route stage and track both iMile and any partner number.

View all details for stuck in transit

Likely cause	Line-haul movement, missed scan, remote route, customs queue, partner handoff or service disruption.
Check first	Last location, route stage, customs indicators and seller estimated delivery window.
When to escalate	When the seller’s estimated window is missed or iMile support confirms an investigation is required.
Who to contact	iMile for carrier investigation after acceptance; seller for commercial remedy or replacement.

Shipping partner handoff

Do not assume iMile has the parcel until an iMile pickup, receipt or facility event appears.

View all details for partner handoff

Likely cause	The parcel is still with the seller, origin carrier, consolidator or line-haul provider.
Check first	Whether the event says data received, handed over, departed, arrived or received by iMile.
When to escalate	Escalate to the seller if the upstream carrier never hands over the parcel.
Who to contact	Seller or origin carrier before iMile receipt; iMile after iMile receipt.

Address problem or delivery exception

Provide missing phone, apartment, landmark or access details through official iMile support and notify the seller if shipper authorization is needed.

View all details for address problem

Likely cause	Incomplete address, unreachable phone, security access, wrong city, COD not ready or delivery route issue.
Check first	Marketplace address, phone number and recent iMile messages.
When to escalate	Escalate immediately if the parcel is marked for return or repeated attempts fail.
Who to contact	iMile for delivery instructions where allowed; seller for address changes that require shipper approval.

Delivered but not received

Check delivery location, family, reception, security desk, neighbors and proof of delivery before opening a dispute.

View all details for delivered but not received

Likely cause	Delivered to reception, authorized person, alternate safe place, wrong address, premature scan or delivery dispute.
Check first	Proof of delivery, delivery photo or name if available; exact address and time of delivery scan.
When to escalate	Escalate quickly if no one at the address received the parcel or the proof is inconsistent.
Who to contact	iMile for delivery proof and local courier check; seller or marketplace for refund or replacement policy.

Customs hold

Watch for requests to pay duties or provide importer information; ask the seller for commercial documents if needed.

View all details for customs hold

Likely cause	Inspection, tax assessment, restricted item, incomplete invoice, missing ID or importer data.
Check first	Messages from iMile, customs broker, marketplace or local authority.
When to escalate	Escalate when documents or payment are requested, or when the seller must correct invoice data.
Who to contact	iMile or broker for customs instructions; seller for invoice, product description or return/refund options.

Lost, damaged or missing contents

Keep packaging and photos, collect value evidence, and report through the seller or iMile channel according to who paid for shipping.

View all details for loss or damage

Likely cause	Misroute, missing scan, damage in transit, packaging failure, theft claim or contents discrepancy.
Check first	Last scan, delivery proof, package condition, photos, invoice and seller policy.
When to escalate	Escalate as soon as damage is found or the parcel is officially suspected lost.
Who to contact	Seller for ecommerce refund/replacement; iMile for carrier investigation where permitted by local process.

International Shipping, Customs and Carrier Handoffs

For cross-border parcels, iMile may coordinate origin pickup, destination last-mile delivery, customs-related processing, or a combination of these roles. Arrival in a destination country is not the same as import release, and electronic pre-advice is not the same as physical handover.

International Flow

Stage

What is happening

Origin order creation

The seller creates shipment data and may provide an iMile or partner identifier.

View all details for origin order creation

Physical custodian/responsible entity	Seller, warehouse or marketplace logistics platform.
Typical tracking event	Shipment information received or order created.
Can the tracking number change?	Yes, a partner or last-mile number may be added later.
Normal visibility gap	Until pickup or first facility scan.
What the customer should do	Confirm the seller’s dispatch promise and wait for acceptance.

First-mile pickup and export processing

The parcel moves from the seller to an origin warehouse, export hub or consolidator.

View all details for first-mile and export processing

Physical custodian/responsible entity	iMile where it operates first mile, or an origin partner where it does not.
Typical tracking event	Picked up, received at facility, processed at origin hub or departed facility.
Can the tracking number change?	Yes, consolidated export or line-haul references may be linked.
Normal visibility gap	Scans may pause during consolidation or export security.
What the customer should do	Track both the origin and iMile number if provided.

Export customs and line-haul

The parcel is cleared for export and moved by air, road or other line-haul transport.

View all details for export and line-haul

Physical custodian/responsible entity	Origin customs, consolidator, airline, truck carrier or line-haul partner.
Typical tracking event	Departed origin country, in transit to destination or handed to airline.
Can the tracking number change?	Usually the customer-facing number remains linked, but internal references may change.
Normal visibility gap	Common during flights, transit stops, export queues and bulk transport.
What the customer should do	Do not open duplicate claims during normal line-haul gaps unless the seller’s window is missed.

Destination import and customs

The parcel enters destination processing and may require inspection, data validation or tax payment.

View all details for destination import and customs

Physical custodian/responsible entity	Destination customs, broker, iMile import operation or destination partner.
Typical tracking event	Arrived destination, customs clearance, held by customs or released.
Can the tracking number change?	A local last-mile number may be assigned after import.
Normal visibility gap	Can occur while authorities review documents or assess duties.
What the customer should do	Respond only through official payment or document channels; beware of fake customs fee messages.

Partner handoff to iMile or last-mile carrier

Electronic data, physical transfer and first destination scan may happen at different times.

View all details for partner handoff

Physical custodian/responsible entity	Origin partner before receipt; iMile or destination partner after receipt scan.
Typical tracking event	Handover, received at destination facility, assigned to delivery station or out for delivery.
Can the tracking number change?	Yes, this is the stage where linked last-mile numbers often appear.
Normal visibility gap	Gap between data handover and physical induction is common.
What the customer should do	Use 17TRACK to check both numbers and contact the responsible party shown by the latest physical scan.

Last-mile delivery, pickup or return

The parcel is delivered, held for pickup, marked exception, or returned.

View all details for last-mile delivery

Physical custodian/responsible entity	iMile courier, destination partner, pickup point, recipient or seller during return.
Typical tracking event	Out for delivery, failed attempt, ready for pickup, delivered or return to sender.
Can the tracking number change?	Usually stable at this stage, but return references may be added.
Normal visibility gap	Route scans may appear after courier completion or end-of-day upload.
What the customer should do	Answer courier calls, prepare COD where applicable, and contact support quickly after exceptions.

Delivery Management and Post-shipment Options

Delivery-management options depend on the destination country, merchant contract and current parcel stage. Some address changes require the seller because the shipper owns the shipment contract.

Delivery Management

Option

Who can request

Redelivery after failed attempt

Recipient where local iMile support allows it; seller may need to approve repeated exceptions.

View all details for redelivery

Eligibility	Parcel not yet returned and address still serviceable.
Deadline/available stage	After a failed attempt and before return processing.
Fee	Not publicly confirmed as a universal rule; merchant contract may apply.
Guaranteed?	No; courier availability and address validity still apply.
Official action link	Use iMile official support or delivery message for the destination country.

Address clarification

Recipient can provide missing details; seller may need to authorize a full address change.

View all details for address clarification

Eligibility	Delivery exception caused by incomplete or unclear address.
Deadline/available stage	Before return to sender or final failed attempt.
Fee	Not publicly confirmed as a universal rule.
Guaranteed?	No; some changes are restricted by shipper policy or service area.
Official action link	Use the official iMile country support channel or merchant support.

Pickup or collection point

Recipient where the local route offers pickup; iMile or merchant may direct the parcel to a pickup location.

View all details for pickup

Eligibility	Available only in supported cities and parcel types.
Deadline/available stage	When tracking or an iMile message shows pickup availability.
Fee	Not publicly confirmed as a universal rule.
Guaranteed?	No; local holding and ID rules apply.
Official action link	Follow the official pickup notice or contact iMile support.

Return cancellation or intercept

Usually the seller or shipper, because return and intercept authority is tied to the shipping contract.

View all details for return cancellation

Eligibility	Only before the parcel is irreversibly processed for return, and only where operationally possible.
Deadline/available stage	Immediately after return or failed delivery status appears.
Fee	Contract-specific and not publicly confirmed for all services.
Guaranteed?	No; once return movement begins, reversal may be impossible.
Official action link	Contact the seller first and iMile support for carrier-side feasibility.

Lost, Damaged, Claims, Insurance and Refunds

A tracking inquiry, carrier investigation, insurance claim and ecommerce refund are different processes. For most marketplace orders, the seller or marketplace handles the buyer refund, while iMile handles operational delivery investigation under the shipment contract.

Claims and Refunds

Process

Use when

Tracking inquiry

Use when scans are unclear, delayed or inconsistent with the delivery address.

View all details for tracking inquiry

Who files	Recipient, seller or merchant support depending on available contact channels.
Earliest/latest filing time	No universal public deadline confirmed; start when the service window is missed or an exception appears.
Required evidence	Tracking number, order number, recipient details, last scan and delivery address.
Possible outcome	Status explanation, courier check, redelivery attempt, return update or request for seller action.
Official link	iMile official support channel for the destination country.

Carrier investigation for loss or disputed delivery

Use when iMile has accepted the parcel but it is missing, misdelivered or disputed.

View all details for carrier investigation

Who files	Often the shipper or merchant; recipient may provide information to support.
Earliest/latest filing time	Country and contract-specific; no universal public filing window confirmed.
Required evidence	Tracking number, shipment value, item description, address, proof of non-receipt and any delivery proof.
Possible outcome	Found parcel, delivery proof, redelivery, return confirmation, claim review or denial.
Official link	iMile official contact channel or merchant logistics support.

Damage or missing contents report

Use when the parcel arrives damaged, opened or missing items.

View all details for damage report

Who files	Recipient reports promptly to seller and, where allowed, iMile; shipper may file formal claim.
Earliest/latest filing time	Report immediately after delivery; exact deadlines are contract-specific.
Required evidence	Photos of outer packaging, inner packaging, label, contents, invoice and weight discrepancy if available.
Possible outcome	Seller replacement/refund, carrier investigation, claim settlement or request for more evidence.
Official link	Merchant return channel and iMile support where the carrier requests evidence.

Marketplace refund or replacement

Use when the purchase was made through a seller or marketplace and the buyer needs commercial remedy.

View all details for marketplace refund

Who files	Buyer files with seller or marketplace; seller may then claim with the carrier.
Earliest/latest filing time	Marketplace policy controls the dispute deadline.
Required evidence	Order number, tracking screenshot, delivery dispute evidence, photos and seller communication.
Possible outcome	Refund, replacement, return instruction, denial or extended investigation.
Official link	Seller or marketplace help center; 17TRACK cannot approve refunds.

Shipping Restrictions and Special Handling

Restrictions depend on origin, destination, local law, aviation rules, customs rules and the merchant’s iMile contract. The table is a high-level tracking guide, not complete legal or transport advice.

Shipping Restrictions

Customer Service

Use official iMile channels for carrier actions and seller or marketplace support for refunds, replacements, invoice corrections and shipment-contract decisions. Prepare the tracking number, order number, recipient phone, address, recent scan and photos before contacting support.

Customer Service

Channel

Verified contact/link

Official website and tracking entry

https://www.imile.com/

View all details for iMile official website

Best for	Checking shipment events and finding the current official country support entry.
Region/language	Country-specific options may vary.
Hours and time zone	Not confirmed as one global public schedule; check the local channel shown on the official site.
Information to prepare	Tracking number, order number, recipient name, phone, address and latest scan.
Important limitation	The website cannot approve seller refunds or marketplace disputes.

Country-specific support form or contact channel

Use the contact option shown on the current iMile official website for the destination country.

View all details for country-specific support

Best for	Delivery attempt, address clarification, pickup instruction, courier check and proof of delivery.
Region/language	Depends on the country operating entity and local service language.
Hours and time zone	Not shown here because public schedules and phone availability are volatile.
Information to prepare	Tracking number, local phone number, delivery address, photos if damaged, and any iMile SMS or WhatsApp message.
Important limitation	Some requests require shipper or seller authorization.

Seller or marketplace support

Use the official order page or marketplace help center where the purchase was made.

View all details for seller support

Best for	Wrong item, refund, replacement, order cancellation, invoice correction and merchant-created label problems.
Region/language	Marketplace-specific.
Hours and time zone	Marketplace-specific.
Information to prepare	Order number, tracking number, payment proof, item description, screenshots and delivery dispute evidence.
Important limitation	The seller cannot update carrier scans directly but can authorize logistics actions under the shipping contract.

17TRACK tracking support

https://www.17track.net/

View all details for 17TRACK tracking support

Best for	Multi-carrier visibility, carrier auto-detection and checking cross-border handoff events.
Region/language	Multi-region tracking platform.
Hours and time zone	Online platform availability; carrier response times are separate.
Information to prepare	Tracking number and suspected carrier names.
Important limitation	17TRACK cannot change delivery, contact the courier for you, decide claims, or refund purchases.

Ecommerce and Business Tracking

Businesses need more than a consumer tracking page: they need batch visibility, exception monitoring, standardized states and handoff detection across iMile, origin partners and destination carriers. Official iMile integrations are for shippers using iMile services; 17TRACK API is for multi-carrier tracking aggregation.

Developer/API Comparison

Option

Provider

Consumer tracking website

iMile

View all details for iMile consumer tracking

Carrier coverage	iMile and linked iMile shipment records.
Primary use	Single-shipment tracking and recipient support.
Authentication	Usually no API credential for ordinary public tracking; use the tracking number.
Tracking/batch/webhook capability	Public consumer tracking is not designed as an enterprise batch or webhook product.
Current developer documentation	Use iMile commercial onboarding for integration details where available.
Migration/deprecation note	No public migration note confirmed for the consumer tracking page.

Official iMile shipper integration

iMile

View all details for official iMile shipper integration

Carrier coverage	iMile services contracted by the shipper.
Primary use	Shipment creation, operational logistics, merchant tracking and business support.
Authentication	Not publicly confirmed in a current open developer document; likely requires commercial account access.
Tracking/batch/webhook capability	Not publicly documented here as a confirmed open API capability.
Current developer documentation	Current public official tracking API documentation was not confirmed from the public website used for this page.
Migration/deprecation note	No public deprecation notice confirmed; avoid using unofficial or old endpoints without iMile validation.

Multi-carrier tracking API

17TRACK

View all details for 17TRACK API

Carrier coverage	Multi-carrier tracking including supported iMile tracking where the carrier code is configured.
Primary use	Batch registration, normalized tracking events, exception monitoring and cross-border visibility.
Authentication	17token header with a 17TRACK API key.
Tracking/batch/webhook capability	Register tracking numbers and retrieve events through 17TRACK API products documented by 17TRACK.
Current developer documentation	17TRACK API documentation.
Migration/deprecation note	Use the current v2.4 endpoint shown in 17TRACK documentation; keep the carrier code as a configured value if not confirmed.

FAQ

1. How do I track my iMile package?

Enter the iMile tracking number on the official iMile website or track it with 17TRACK to view available shipment events and possible partner handoffs.

2. Where can I find my iMile tracking number?

You can usually find it in the seller’s shipping email, marketplace order page, iMile delivery message, receipt, label or business shipment export.

3. What does an iMile tracking number look like?

iMile numbers can be numeric or alphanumeric and vary by country and integration, so use the exact carrier number from the seller and do not rely on a prefix alone.

4. When will the first iMile tracking update appear?

The first meaningful update normally appears after shipment data is created or the parcel is picked up; physical possession is confirmed only by pickup, received or facility scans.

5. Why is my iMile tracking not updating?

iMile tracking may pause during seller handover, line-haul movement, customs checks, partner transfer, remote delivery routes or missed scans.

6. How long does iMile delivery take?

iMile delivery time varies by country, city, service, merchant contract, customs and address quality; use the seller’s promised window and current tracking stage together.

7. What should I do if iMile delivery failed?

Check your phone, address and access details, then contact the official iMile support channel for your country before the parcel is returned.

8. What should I do if iMile says delivered but I did not receive the parcel?

Check reception, family members, neighbors, security desk and safe places first, then ask iMile for delivery proof and contact the seller for a delivery dispute if needed.

9. How do I report a lost or damaged iMile parcel?

Keep the packaging, take photos, collect the invoice and tracking number, then report to the seller or marketplace and use iMile support for carrier investigation where applicable.

10. How do I contact iMile customer service?

Use the contact or tracking support channel shown on the official iMile website for your destination country, and prepare the tracking number, order number, address and latest scan.

11. Can iMile tracking show a partner carrier number?

Yes, a cross-border shipment may show an origin carrier, consolidator, postal identifier or last-mile number linked to iMile events, and the issuer of the number may not be iMile.

12. Does “shipment information received” mean iMile has my parcel?

No, shipment information received means data exists; iMile physical possession is indicated by pickup, received or facility processing scans.

13. What happens when iMile tracking shows customs clearance?

The parcel is undergoing import or export checks, and it may need documents, tax payment, inspection or broker processing before destination delivery can continue.

14. Can the iMile tracking number change during international shipping?

Yes, cross-border shipments can have an origin number, partner number and destination iMile number, so track every identifier provided by the seller or delivery message.

15. Can businesses track iMile shipments through an API?

Businesses should use official iMile commercial integration only when validated by iMile, or use the 17TRACK API for multi-carrier tracking aggregation; a current public iMile tracking API endpoint was not confirmed here.

16. Can 17TRACK change an iMile delivery address or approve a refund?

No, 17TRACK only displays available tracking information; address changes, delivery instructions, claims and refunds must be handled by iMile, the seller or the marketplace.

Tracking API

# 1. iMile official tracking API
# Current public official tracking API not confirmed from public iMile documentation.
# Do not copy unofficial endpoints or old integration samples without validation from iMile.

# 2. 17TRACK API
# Register an iMile tracking number for multi-carrier tracking.
# CARRIER_CODE is left as a placeholder because the current 17TRACK carrier code was not confirmed here.

POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json

Body:
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]