Aramex NZ (formerly Fastway NZ) Tracking

Please enter the Aramex NZ (formerly Fastway NZ) tracking number to check the latest shipping status.

https://www.aramex.co.nz/

TRACK

About Aramex NZ

Aramex NZ(Formerly Fastway NZ or Aramex New Zealand) is the New Zealand courier operation that transitioned from Fastway Couriers to Aramex New Zealand in 2019. It provides local, national and international courier services through a retained local franchise model and supports parcel sending, delivery choices, tracking and redelivery across New Zealand.

Verified field	Information
Official website	https://www.aramex.co.nz/
Carrier type	New Zealand courier and parcel delivery network.
Primary region	New Zealand, with international delivery opportunities.
Tracking page	Track on the Aramex New Zealand website.
Brand history	The operation joined the Aramex family in 2016 and officially transitioned from Fastway Couriers to Aramex New Zealand in 2019.

Carrier Entity Relationships

Entity	Relationship
Aramex NZ	Aramex NZ is the canonical New Zealand courier entity described by this page.
Local franchise depots	Local franchise depots support regional pickup and delivery across the listed New Zealand territories.
Parcel Connect agents	Parcel Connect agents accept and securely store parcels for sending or collection.
Aramex global network	The New Zealand operation is part of the Aramex family and presents international opportunities through that network.
17TRACK	17TRACK is an independent platform that may aggregate available events; it does not transport parcels or decide claims.

Quick Answer

Use the label number shown on the Aramex New Zealand shipping label, receipt or sender notification. Enter it on the official Aramex New Zealand tracking page or in 17TRACK. If no result appears, check the label number carefully, allow time for the first scan, and ask the sender to confirm that the parcel was handed to Aramex NZ. 17TRACK is independent and cannot arrange delivery, change an address, approve a refund or process a claim.

How to Track Aramex NZ Packages

The official method is to track with the label number. A buyer should request the label number from the merchant rather than submitting an order number or payment reference.

Route	Steps
Official tracking	Open the Aramex New Zealand website, choose Track, enter the label number, and review the latest available event.
17TRACK	Open 17TRACK, enter the label number, and let the platform identify or display available carrier events.
No number	Ask the sender, marketplace or Aramex account holder for the label number. An order number is not necessarily a carrier tracking identifier.
No result	Recheck spaces and characters, confirm the shipment was handed over, and retry after the first carrier scan.

Tracking Number Formats and Examples

Aramex New Zealand’s FAQ identifies the trackable identifier as the label number. The supplied official material does not publish a complete public character-length or prefix specification, so a prefix alone should not be used to infer service type.

Tracking Number Format

Identifier family	Normalized pattern
Aramex label number	Use the exact label number printed on the shipment label or supplied by the sender.
Parcel Connect label	The online-purchased label is the relevant shipment reference for tracking; retain the label or sender confirmation.

Tracking Statuses and Meanings

Status stage	Meaning
Label created	A label may exist before Aramex NZ has physically received the parcel. Ask the sender whether handover occurred.
In transit	The parcel has recorded movement within the courier network; the next scan depends on the next handling point.
Out for delivery	The parcel is assigned to a delivery run. Ensure the address is accessible and someone can receive it where a signature is required.
Delivered	A delivery event has been recorded. Check the property, household, neighbours or nominated receiving location before escalating.
Exception or failed delivery	Delivery needs another action or could not be completed. Use the official redelivery route or contact the relevant depot.
Parcel Connect collection	The parcel can be collected from the selected agent after courier delivery and secure storage.

Services and Delivery Times

Aramex New Zealand publishes service choices including parcel sending, Parcel Connect, satchels and international delivery. The supplied official pages do not establish a universal delivery-time promise, so delivery depends on route, service, depot and operational conditions.

Service Comparison

Service	Best for
Standard parcel delivery	Domestic courier sending through the Aramex New Zealand network.
Parcel Connect	Flexible agent drop-off and collection, including weekends and outside ordinary business hours.
Satchels	Sending items using the satchel option presented by Aramex New Zealand.
International	Customers using Aramex New Zealand’s international delivery offering.

Delivery Time

Service	Published timing position
Domestic courier	Check the applicable service standard for the origin, destination and shipment type; no universal figure is established by the supplied evidence.
Parcel Connect	Timing includes agent drop-off, courier collection, transport and agent storage where collection is selected.
International delivery	Timing depends on origin, destination, service, customs and destination handling; do not treat an estimate as a guarantee.

Destination Country Delivery Times

Country-specific delivery ranges and average days are not included because the supplied official material does not verify them. Confirm the route and service through the current Aramex New Zealand international service information before quoting a buyer.

Common Tracking Problems and Solutions

Problem	Immediate action
Invalid label number	Copy the label number again, remove accidental spaces if necessary, and ask the sender to confirm it.
No tracking event	Confirm physical handover; a label can exist before the first acceptance scan.
No update for an extended period	Review the latest event and contact the sender or official Aramex channel with the label number.
Delivery failed	Use the official redelivery page; specific-day or specific-time redelivery cannot be scheduled according to the FAQ.
Delivered but missing	Check the delivery location, household, neighbours and any nominated receiving point, then contact the sender and Aramex.
Damaged or lost parcel	Keep the packaging, photograph the damage and use the official claims guide; the sender may need to initiate the claim.

International Shipping, Customs and Carrier Handoffs

Aramex New Zealand offers international delivery, but the supplied pages do not identify destination-country partners, exchange offices or customs timeframes. An international tracking event should therefore be interpreted according to the named carrier and location shown in the individual shipment record.

Stage	Tracking interpretation
Origin preparation	The sender creates a label and prepares the parcel; label creation is not proof of physical acceptance.
Aramex New Zealand movement	Aramex NZ handles the New Zealand courier stages recorded in its tracking system.
International transport or customs	Export, line-haul and import processing may create visibility gaps; arrival at customs is not the same as release.
Destination handoff	A destination carrier may become responsible for last-mile delivery. The tracking number may continue or be supplemented by a partner identifier.

Delivery Management and Post-shipment Options

Option	Who can use it and what it does
Arrange a redelivery	The recipient can use the official redelivery route after an unsuccessful delivery; a specific day or time cannot be scheduled.
Parcel Connect collection	A recipient can collect a redirected parcel from the selected Parcel Connect agent, including outside ordinary business hours where the agent permits it.
Courier locator	Customers can locate the relevant Aramex depot or regional network area through the official courier locator.

Lost, Damaged, Claims, Insurance and Refunds

A tracking enquiry, a claim for damage or loss, a label refund and a retailer refund are separate processes. Aramex New Zealand provides a claims guide and FAQ topics covering limited liability cover, additional cover, excess, evidence and exclusions.

Process	Use and next step
Tracking enquiry	Use the label number and latest scan to ask about movement or delivery.
Damage or missing parcel claim	Review the official claims guide, retain packaging and prepare evidence of value and condition.
Retailer refund	Ask the seller or marketplace; 17TRACK cannot approve a purchase refund.

Shipping Restrictions and Special Handling

Category	Action
Dangerous goods	Check the official Dangerous goods guidance before booking; acceptance and handling conditions can affect movement.
Packaging	Use the official Packaging guide and ensure the parcel is suitable for courier handling.
International items	Check current destination restrictions and customs requirements before sending.

Customer Service

Channel	Verified contact or purpose
Official FAQs	Aramex New Zealand FAQs for tracking, delivery, claims and sending questions.
Contact us	Official contact page for enquiries.
Courier locator	Find an Aramex depot or regional courier area.
Information to prepare	Prepare the label number, sender and recipient address, shipment date, latest scan, service type and photographs or value evidence for a damage or loss matter.

Ecommerce and Business Tracking

Aramex New Zealand lists integrations and an aramexConnect business tool. Businesses should use the current official integration information for account requirements and capabilities rather than relying on an old endpoint or an order reference.

Developer/API Comparison

Option	Provider
Official business integration	Aramex New Zealand
Multi-carrier API	17TRACK

FAQ

Basic FAQs

1. How do I track my Aramex NZ package?

Enter the label number on the official Aramex New Zealand website or use 17TRACK to view available shipment events.

2. Where can I find my Aramex NZ label number?

Look on the shipping label, sender receipt or dispatch notification, or ask the merchant to provide it.

3. What does an Aramex NZ tracking number look like?

The official FAQ calls the identifier a label number, but the supplied official material does not publish a universal public format.

4. Why is my Aramex NZ tracking number not working?

The number may be copied incorrectly or may not have received its first scan; recheck it and confirm handover with the sender.

5. Why has my Aramex NZ parcel not updated?

Tracking can remain unchanged between handling scans; review the latest event and contact the sender or official support if the gap becomes concerning.

6. How long will Aramex NZ take to deliver?

Delivery time depends on the selected service, origin, destination and network conditions; use the applicable current service information rather than a universal promise.

7. Can I arrange a specific-time redelivery with Aramex NZ?

No; the official FAQ says a redelivery cannot be scheduled for a specific day or time.

8. What should I do if Aramex NZ says delivered but I cannot find the parcel?

Check the delivery location, household, neighbours and receiving point, then contact the sender and Aramex New Zealand with the label number.

9. What should I do if my Aramex NZ parcel is lost or damaged?

Keep the packaging and evidence, review the official claims guide and ask the sender about the correct claim route.

10. How do I contact Aramex NZ?

Use the official Contact us page, FAQs or courier locator and provide the label number and shipment details.

Expert FAQs

11. What is the difference between an Aramex NZ label number and an order number?

The label number is the identifier used by the official tracking tool, while an order number belongs to the merchant’s transaction system.

12. Does label creation prove that Aramex NZ received my parcel?

No; label creation can precede physical handover, so the sender should confirm that the parcel entered the courier network.

13. How does Parcel Connect relate to Aramex NZ tracking?

Parcel Connect is an Aramex New Zealand sending and collection network in which an agent receives or stores the parcel while the courier handles transport.

14. Does an international Aramex NZ parcel always keep the same tracking number?

The supplied official material does not define international number conversion, so retain the original label number and check any destination-carrier reference shown in the shipment record.

15. Can businesses integrate with Aramex NZ?

Yes; Aramex New Zealand lists integrations and aramexConnect, and businesses should use the current official integration information for implementation requirements.

Tracking API

17TRACK API reference

// Carrier official tracking API:
// Current public official tracking API not confirmed.
//
// 17TRACK API: independent multi-carrier tracking.
// POST https://api.17track.net/track/v2.4/register
// Headers: 17token: YourKey
//          Content-Type: application/json
// Body:
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]
// Confirm the current Aramex New Zealand carrier code in 17TRACK documentation
// before production use; do not infer it from the brand name.