Stanley 1913 Order Tracking

https://www.stanley1913.com

Enter a tracking number that can be used for shipment tracking to check the logistics history of your Stanley 1913 order.

About Stanley 1913

Stanley 1913 is a direct-to-consumer retail brand, not a multi-seller marketplace. For order tracking, the main source of truth is the account order history and the shipping confirmation email, then the carrier tracking number once the parcel has been handed off.

Official website: https://www.stanley1913.com/. Public consumer order tracking is typically account-based or email-based; a separate public tracking portal was not clearly confirmed in the official materials used here.

Brand Entity & Order Ownership

Entity / order party

Role in the order

Stanley 1913

Brand and storefront that receives the order, confirms fulfillment, and shows order status in its own customer flow.

View all details for Stanley 1913

What it controls	Product listing, checkout, order confirmation, brand-side status updates, return rules, and the support channel the shopper should use first.
What it cannot control	Carrier scans, driver route timing, weather disruption, and the exact moment a parcel is physically delivered.
Why it matters to tracking	The brand can explain order-level status, but shipment visibility still depends on carrier data after handoff.

Buyer account

The shopper’s login or guest identity that links the purchase to an order record.

View all details for buyer account

What it controls	Access to the order history, saved shipping address, and any order-status emails or notifications tied to that account.
What it cannot control	Carrier scans, package routing, or refund approval after the parcel has left the brand.
Why it matters to tracking	If you can log in, the account is the fastest place to check shipment status and split-package updates.

Seller or merchant

On the public consumer storefront, Stanley 1913 itself is the merchant of record rather than a third-party marketplace seller.

View all details for seller or merchant

What it controls	Merchant-side fulfillment decisions, order cancellation rules before shipment, and customer-service escalation for order problems.
What it cannot control	Carrier exceptions after handoff, local delivery attempts, or proof-of-delivery timing.
Why it matters to tracking	If the order is still in brand processing, the merchant is the right party to ask about packing, split shipment, or missing tracking numbers.

Fulfillment party

The warehouse, fulfillment partner, or shipping operation that prepares and hands off the parcel.

View all details for fulfillment party

What it controls	Pick, pack, label creation, shipment creation, and the moment a tracking number becomes available.
What it cannot control	Final-mile route changes and post-dispatch delay once the carrier has the parcel.
Why it matters to tracking	A shipment can exist in the brand system before the first carrier scan appears.

Carrier / last-mile carrier

The delivery network that scans, transports, and delivers the parcel after shipment handoff.

View all details for carrier / last-mile carrier

What it controls	In-transit scans, estimated delivery movement, out-for-delivery scans, and proof of delivery when available.
What it cannot control	Order creation, payment capture, or brand refund approval.
Why it matters to tracking	17TRACK can only show events that the carrier or connected tracking source has already published.

Payment / refund channel

The original payment method and the brand’s refund path back to that method or a store-credit outcome if policy allows it.

View all details for payment / refund channel

What it controls	Whether a refund can be issued, where it goes, and whether the shopper must wait for return receipt or review.
What it cannot control	Carrier transit updates, delivery attempts, or parcel scans.
Why it matters to tracking	Refund status is separate from shipment status, so a delivered scan does not automatically mean a refund has been approved.

17TRACK relationship

Independent tracking viewer that can read a carrier tracking number when the shipment data is available.

View all details for 17TRACK relationship

What it controls	Display of public tracking events from supported carriers or carrier integrations.
What it cannot control	Private order detail pages, address edits, cancellations, refunds, or seller messages.
Why it matters to tracking	If Stanley 1913 shares a usable carrier tracking number, 17TRACK can help shoppers and support teams monitor delivery progress in one place.

Stanley 1913 is not a public marketplace in the way Amazon, eBay, or AliExpress are, so there is no separate third-party seller responsibility model to map for the standard consumer storefront.

Quick Answer for Stanley 1913

To track a Stanley 1913 order, open your account order history or your shipping confirmation email, then use the carrier tracking number once it appears.

If you only have an order number, that usually helps the brand find the purchase record, but it is not the same as a carrier tracking number and it may not work on 17TRACK.

If there is no tracking number yet, the order may still be processing, packed but not yet handed to the carrier, or split into multiple shipments.

17TRACK can help you follow a usable carrier tracking number, but it cannot view private order details, change the order, or start a refund.

Pro Tip: If your Stanley 1913 email shows a carrier name and tracking number, check the carrier site first for the freshest scan history, then compare it with 17TRACK if you want one place to watch the shipment.

How to Track Stanley 1913 Orders

The fastest path is usually the order history in your Stanley 1913 account or the order confirmation email. Once the shipment is created, use the carrier tracking number for the best scan history.

Tracking Path Comparison

Tracking path

Use when

Official account / order history

You can sign in and want the most direct brand-side order status.

View all details for official account / order history

Identifier needed	Account login or order number, depending on what the order history page asks for.
What you can see	Order state, shipment creation, split shipments if shown, and any shipment-level tracking link the brand exposes.
Best next step	Open the order details and look for shipment status, carrier name, or tracking number.
Important limitation	If the carrier has not scanned the parcel yet, the brand page may show only processing or shipped without movement.

Order confirmation email or SMS

You need the order record, shipping notice, or a direct tracking link from the brand.

View all details for order confirmation email or SMS

Identifier needed	Order number, email address, or a shipment link if the message includes one.
What you can see	Order acknowledgment, shipping notice, and sometimes the carrier tracking number and delivery link.
Best next step	Search your inbox for Stanley 1913 order, shipped, tracking, or delivery.
Important limitation	Deleted emails or filtered messages can hide the tracking link even when the shipment exists.

17TRACK

You already have a carrier tracking number and want a single place to check the shipment.

View all details for 17TRACK

Identifier needed	Carrier tracking number, not the Stanley 1913 order number.
What you can see	Carrier scan events, handoff status, and delivery progress when the carrier publishes data.
Best next step	Paste the shipment tracking number into 17TRACK and compare the result with the carrier website if needed.
Important limitation	17TRACK cannot access private order details, cancel the order, or issue a refund.

Carrier website

The package already has a tracking number and you want the carrier’s freshest events.

View all details for carrier website

Identifier needed	Carrier tracking number and, in some cases, the delivery postal code or destination verification.
What you can see	Scan history, out-for-delivery updates, delivery attempts, and proof-of-delivery details when the carrier provides them.
Best next step	Use the carrier page when tracking is delayed, exception messages appear, or 17TRACK is missing a recent scan.
Important limitation	Carrier support can explain transit issues, but it cannot change brand policies on refunds or returns.

Stanley 1913 support

You need help with the order record, missing tracking, or a brand-side exception.

View all details for Stanley 1913 support

Identifier needed	Order number, email, and any shipment or refund reference shown in the account or confirmation email.
What you can see	Brand-side order status, cancellation options if still eligible, and return or refund instructions if available.
Best next step	Contact support if the order has no tracking yet, if an item is missing from a split shipment, or if the brand status does not match the carrier scan.
Important limitation	Support cannot invent a tracking number before the shipment is created.

Guest or gift order route

You do not have a logged-in account but still need the order status.

View all details for guest or gift order route

Identifier needed	Order number, order email, or any gift or receipt reference shared by the purchaser.
What you can see	Only the order or shipment information that Stanley 1913 exposes without account login.
Best next step	Check the confirmation email first, then ask the purchaser to share the tracking link or order number.
Important limitation	If no lookup link exists, the shopper or gift sender may need to contact support on your behalf.

When a shipment is split into multiple parcels, each parcel can have its own tracking number, so one order may need more than one lookup.

Order Numbers, Tracking Numbers and Where to Find Them for Stanley 1913

The order number identifies the purchase inside Stanley 1913’s system. The tracking number identifies the shipment once a carrier label exists. Those two numbers are related, but they are not interchangeable.

Identifier & Tracking Number Guide

Identifier type

Where users find it

Brand order number

Order confirmation email, account order history, or receipt page.

View all details for brand order number

Looks like / example	Order #12345678 or another brand-side order reference.
Who issues it	Stanley 1913 or its order management system.
Can 17TRACK use it?	Usually no. 17TRACK needs a carrier tracking number, not the internal order record.
What it can and cannot prove	It proves the purchase exists in the brand system, but it does not prove the parcel has been accepted by a carrier.

Shipment / carrier tracking number

Shipping confirmation email, shipment details in the account, or the carrier label if shown.

View all details for shipment / carrier tracking number

Looks like / example	A carrier-specific tracking code with letters, numbers, or both.
Who issues it	The fulfillment system or carrier label system when the parcel is prepared for shipment.
Can 17TRACK use it?	Yes, when the carrier is supported or auto-detected.
What it can and cannot prove	It can show public transit scans, but it cannot prove whether the parcel contains the exact item you ordered.

Return tracking number

Return label, return confirmation, or the return parcel receipt.

View all details for return tracking number

Looks like / example	A return carrier tracking number printed on the return label or drop-off receipt.
Who issues it	The return label provider or carrier used for the return shipment.
Can 17TRACK use it?	Yes, if the return label includes a carrier tracking number.
What it can and cannot prove	It proves the return parcel is moving, but it does not prove the refund has already been approved.

Return authorization / RMA

Return instructions, return approval email, or the return center if the brand uses one.

View all details for return authorization / RMA

Looks like / example	RMA number, return case number, or return authorization code.
Who issues it	Stanley 1913 support or the return workflow tied to the order.
Can 17TRACK use it?	No, because it is not a shipment tracking number.
What it can and cannot prove	It proves a return was approved or opened, but it does not prove carrier custody of the return parcel.

Gift order reference

Gift receipt, purchaser email, or any shareable order link the sender provides.

View all details for gift order reference

Looks like / example	A gift receipt reference or order link shared by the person who bought the gift.
Who issues it	Stanley 1913 or the original purchaser, depending on how the gift was shared.
Can 17TRACK use it?	Only if the gift reference reveals a carrier tracking number.
What it can and cannot prove	It can connect a gift order to shipping status, but it usually cannot authorize refunds or returns by itself.

Marketplace order ID

Not publicly applicable on the standard Stanley 1913 storefront.

View all details for marketplace order ID

Looks like / example	No marketplace-style multi-seller ID is confirmed for the public Stanley 1913 storefront.
Who issues it	Marketplace platforms, not a direct-to-consumer brand checkout.
Can 17TRACK use it?	No.
What it can and cannot prove	It is not a shipment identifier and does not show carrier scans.

If you only have the Stanley 1913 order number, use it to locate the shipment inside the brand flow first, then copy the carrier tracking number into 17TRACK.

Fulfillment, Sellers and Carriers for Stanley 1913

For a direct-to-consumer brand like Stanley 1913, fulfillment usually starts in the brand’s own order system and ends when the parcel is handed to a carrier. After that handoff, the carrier owns the live tracking scans.

Fulfillment & Carrier Relationship

Fulfillment model

Who ships it

Brand warehouse or brand fulfillment partner

Stanley 1913 or a logistics partner acting for the brand.

View all details for brand warehouse or brand fulfillment partner

Typical carriers or delivery network	Carrier varies by order, region, item type, and shipping option.
Who updates tracking	The carrier updates transit scans after the parcel is accepted into its network.
Who handles delivery issues	The brand for order-level exceptions before dispatch; the carrier for transit or delivery scans after handoff.
What the customer should check first	Order status in the account, then the shipping email, then the carrier tracking page.

Split shipment / partial fulfillment

More than one parcel may leave the warehouse for the same order.

View all details for split shipment / partial fulfillment

Typical carriers or delivery network	Different parcels can move through different carrier services depending on destination and parcel size.
Who updates tracking	Each parcel can have its own tracking timeline.
Who handles delivery issues	The carrier for the missing parcel scan, and Stanley 1913 support for missing items in the order.
What the customer should check first	Confirm whether the order details show multiple shipments or multiple tracking numbers.

Guest checkout order

The brand fulfilled the order, but you may not have a persistent login to view it later.

View all details for guest checkout order

Typical carriers or delivery network	Same as the standard brand shipment flow for that order.
Who updates tracking	The carrier after the label is created and the parcel is scanned.
Who handles delivery issues	Stanley 1913 support for order lookup, then the carrier for transport issues.
What the customer should check first	The original confirmation email or gift link, because the guest checkout record may not stay in a login dashboard.

Store pickup or pickup point

Not publicly confirmed in the consumer order flow reviewed here.

View all details for store pickup or pickup point

Typical carriers or delivery network	Not confirmed.
Who updates tracking	Not confirmed for a public pickup flow.
Who handles delivery issues	If pickup is offered in a specific market, follow the pickup instructions from the order page or support message.
What the customer should check first	Checkout options and the order confirmation details for a pickup reference.

Marketplace seller model

Not publicly confirmed for Stanley 1913’s standard consumer storefront.

View all details for marketplace seller model

Typical carriers or delivery network	Not applicable to a direct brand checkout.
Who updates tracking	The carrier only after the parcel exists.
Who handles delivery issues	Stanley 1913 support, not a third-party marketplace seller network.
What the customer should check first	The brand order history and shipping email, because the order is not being routed through a multi-seller marketplace dashboard.

Tracking Statuses and Meanings for Stanley 1913

Order status, shipment status, and refund status are different layers. A Stanley 1913 order can be processed in the brand system before the carrier has any scans at all.

Status Quick Lookup

Status shown

Lifecycle stage

Pending

The order exists but has not moved into active fulfillment.

View all details for pending

What it usually means	Payment or order processing is still finishing, or the warehouse has not picked the order yet.
Who is responsible now	Stanley 1913 order processing.
What happens next	The order may move to processing or a shipment label may be created.
What the customer should do	Wait for the confirmation email or check the account order page again.

Processing

The brand is preparing the order for shipment.

View all details for processing

What it usually means	The item may still be packed, allocated, or waiting for label creation.
Who is responsible now	Stanley 1913 fulfillment.
What happens next	The shipment may move to shipped once a carrier label is generated.
What the customer should do	Check for a tracking email before assuming the parcel is moving.

Preparing shipment

A label or shipment record is being created but carrier scans may not exist yet.

View all details for preparing shipment

What it usually means	A shipment exists in the brand or warehouse system before carrier acceptance.
Who is responsible now	The fulfillment party until handoff happens.
What happens next	The parcel should move to shipped after label creation and handoff.
What the customer should do	Check whether the order is split into separate shipments.

Shipped

The parcel has been handed to the delivery network or is about to receive its first scan.

View all details for shipped

What it usually means	The brand considers the order dispatched, even if the carrier has not posted a live scan yet.
Who is responsible now	The carrier once the parcel is accepted.
What happens next	Tracking should begin to update after the first carrier scan.
What the customer should do	Look for the carrier tracking number and monitor the carrier page or 17TRACK.

In transit

The parcel is moving between carrier facilities or hubs.

View all details for in transit

What it usually means	The package is in the carrier network but not yet at the final delivery stop.
Who is responsible now	The carrier.
What happens next	The parcel may go to out for delivery, exception, or a delayed status.
What the customer should do	Wait for the next scan and watch for delivery changes or address problems.

Out for delivery

The parcel is with the local delivery route for same-day delivery attempt.

View all details for out for delivery

What it usually means	The driver is scheduled to attempt delivery that day if no exception occurs.
Who is responsible now	The carrier and local driver route.
What happens next	The parcel should reach delivered, delivery attempted, or exception by the end of the route.
What the customer should do	Keep the delivery address reachable and check for delivery notes or proof-of-delivery updates.

Delivered

The carrier scan says the parcel reached the destination.

View all details for delivered

What it usually means	The carrier marked the parcel as delivered, but the exact drop-off location can still matter.
Who is responsible now	The carrier may still have proof-of-delivery details, while the brand may handle missing-item follow-up.
What happens next	Either the customer receives the parcel, or a non-receipt investigation begins.
What the customer should do	Check the drop-off area, household members, front desk, neighbors, and delivery photo or proof if available.

Exception

A delivery or transit problem interrupted normal movement.

View all details for exception

What it usually means	Address issue, weather, failed delivery attempt, customs hold, or another carrier problem.
Who is responsible now	The carrier if the parcel is in transit, or the brand if the order never truly shipped.
What happens next	The parcel may be reattempted, held, returned, or updated after manual review.
What the customer should do	Check the carrier detail, then contact the right party based on where the problem started.

Return in transit

A return parcel is moving back to the sender or return center.

View all details for return in transit

What it usually means	The return shipment is moving through the carrier network and has not yet been processed by the brand.
Who is responsible now	The carrier for transit, then Stanley 1913 for return receipt.
What happens next	The return may become received, inspected, or approved for refund.
What the customer should do	Save the return tracking number until the refund is finished.

Refund pending

The return or cancellation has been handled, but the money has not fully posted back yet.

View all details for refund pending

What it usually means	The brand or payment processor still needs time to complete the financial side of the return.
Who is responsible now	Stanley 1913 and the payment processor or card issuer.
What happens next	The refund may move from pending to completed, or the card issuer may post it later.
What the customer should do	Check the return status, then review the original payment method statement for the final posting.

Delivery Time and Delay Factors for Stanley 1913

Delivery timing depends on the service shown at checkout, the warehouse location, the carrier handoff, and whether the order is split or delayed in transit. This page does not assume a fixed brand-wide delivery window.

Delivery Time & Delay Factors

Scenario / service

Typical timing source

Standard consumer shipment

The estimate shown at checkout or in the order confirmation.

View all details for standard consumer shipment

What can delay it	Stock allocation, warehouse queue time, weather, carrier backlog, and address validation issues.
When tracking may update	Usually after the parcel is scanned by the carrier, not the moment the order is placed.
Who to contact first	Stanley 1913 if there is no shipping notice yet; the carrier if the parcel has scans but is moving slowly.
Important caveat	An estimated date is not a delivery guarantee.

Split or backordered item

The brand may ship one part of the order before the rest.

View all details for split or backordered item

What can delay it	A missing item can stay in processing while other items already ship.
When tracking may update	Each package updates only when its own label is created and scanned.
Who to contact first	Stanley 1913 support if the order is split or if one line item never got a tracking number.
Important caveat	One shipment arriving does not mean the entire order is complete.

Peak season or holiday rush

The checkout estimate or shipping notice may not reflect carrier congestion yet.

View all details for peak season or holiday rush

What can delay it	Warehouse volume, carrier linehaul congestion, and last-mile delivery backlogs.
When tracking may update	Carrier scans can go quiet longer than usual during congestion.
Who to contact first	Use the carrier page for in-transit exceptions, then brand support if the shipment is overdue without movement.
Important caveat	Longer transit during peak demand is common but still should be checked against the latest scan history.

Cross-border shipment or customs review

The shipment timing depends on export, import, or customs clearance steps if the order crosses borders.

View all details for cross-border shipment or customs review

What can delay it	Customs inspection, duties or tax handling, import paperwork, and border handoff delays.
When tracking may update	There may be a pause between export scan, customs status, and the next local delivery scan.
Who to contact first	The carrier or customs broker if the tracking page shows a customs hold; Stanley 1913 if the shipment never left the warehouse.
Important caveat	Customs issues are route- and destination-specific, so no fixed delay number should be assumed here.

Signature or high-value delivery

The carrier may need a direct handoff or proof of delivery.

View all details for signature or high-value delivery

What can delay it	Failed delivery attempts, no one available to sign, or route reattempts.
When tracking may update	Additional scans can appear after a delivery attempt or redelivery schedule.
Who to contact first	The carrier if a signature or reattempt is required.
Important caveat	The brand may not be able to bypass a signature requirement once the carrier controls delivery.

Return transit

The return’s timing is driven by the return carrier and the brand’s inspection workflow after receipt.

View all details for return transit

What can delay it	Carrier return transit time, return label issues, and inspection queues after the parcel arrives.
When tracking may update	Return scans may be sparse until the parcel reaches the return center.
Who to contact first	The return carrier for transit issues, then Stanley 1913 for refund status after receipt.
Important caveat	Return transit completion does not automatically mean the refund is already posted.

Common Problems and Next Steps for Stanley 1913

A good next step depends on where the order is stuck. If the order has not left Stanley 1913 yet, the brand can help. If the carrier already has scans, the carrier is usually the fastest place to investigate delivery movement.

Problem & Next Step

Problem shown

Likely cause

No tracking number

The order may still be processing, packing, or waiting for label creation.

View all details for no tracking number

Check first	Order history, confirmation email, and spam or promotions folders.
Immediate action	Wait briefly if the order is still within processing time, or ask support whether shipment creation has started.
When to escalate	If the status stays unchanged longer than the brand’s own stated processing window.
Who to contact	Stanley 1913 support.

Tracking number not working

The carrier may not have activated the label yet, or the number may have been copied incorrectly.

View all details for tracking number not working

Check first	Re-copy the number exactly and test the carrier site before assuming the parcel is lost.
Immediate action	Wait for the first carrier scan if the shipment was created very recently.
When to escalate	If the number still fails after reasonable carrier activation time or the brand says it was shipped but no carrier record exists.
Who to contact	Stanley 1913 if no valid shipment exists; the carrier if the shipment is live but inaccessible.

Shipped but no scans

A label may exist before the carrier has accepted the parcel.

View all details for shipped but no scans

Check first	The shipping email date and whether the parcel is already listed as multiple shipments.
Immediate action	Wait for the first scan, then compare the brand view with the carrier view.
When to escalate	If the parcel remains scanless well past the brand’s normal handoff window.
Who to contact	Stanley 1913 support first, then the carrier if the parcel is physically in transit but invisible in tracking.

Package stuck or delayed

Weather, congestion, hub transfer, customs, or a delivery exception may be slowing movement.

View all details for package stuck or delayed

Check first	Latest carrier event and whether the shipment is domestic or cross-border.
Immediate action	Look for an exception message or new scan before filing a claim.
When to escalate	When no movement appears for an extended period beyond what the carrier normally shows for that lane.
Who to contact	The carrier first if scans exist, then Stanley 1913 if the order status and carrier status do not match.

Delivery attempted

The driver may have missed the recipient, needed a signature, or could not complete the drop-off.

View all details for delivery attempted

Check first	Mailbox, door tag, carrier notice, and any reschedule option in the carrier page.
Immediate action	Use the carrier’s reattempt or hold options if available.
When to escalate	If the parcel continues to bounce between attempted and exception statuses.
Who to contact	The carrier first because it controls the delivery attempt.

Address problem

An incorrect, incomplete, or undeliverable address may have triggered a hold or return.

View all details for address problem

Check first	The address shown in the order confirmation and the carrier detail page.
Immediate action	Contact the carrier quickly if an intercept or correction is still possible, then notify Stanley 1913.
When to escalate	Immediately when the carrier flags the parcel as undeliverable or returned to sender.
Who to contact	Carrier first for route correction, brand support for order-record follow-up.

Customs hold

Cross-border paperwork, duty review, or inspection can pause the shipment.

View all details for customs hold

Check first	The latest customs or clearance scan in the carrier event history.
Immediate action	See whether the carrier requests extra information or payment.
When to escalate	If the parcel remains stuck at customs with no progress or clear instruction.
Who to contact	The carrier or customs broker first, then Stanley 1913 if the order never left the origin facility.

Delivered but not received

The carrier scan says delivered, but the parcel is missing from the delivery location.

View all details for delivered but not received

Check first	Front door, mailroom, building desk, neighbors, family members, safe-drop areas, and delivery photo or proof of delivery if available.
Immediate action	Compare the delivery scan time with the location history and ask the carrier for proof of delivery.
When to escalate	If the parcel cannot be found after checking the delivery location and proof of delivery.
Who to contact	Carrier first for the delivery event, then Stanley 1913 support with the order number, tracking number, and any photos or notes.

Split shipment missing item

One parcel in a multi-package order arrived, but another parcel or line item is still pending.

View all details for split shipment missing item

Check first	Shipment count and item list in the order page or confirmation email.
Immediate action	Match each item to its own tracking number or shipment entry.
When to escalate	If a line item has no tracking and no later shipment update appears.
Who to contact	Stanley 1913 support, because the issue may be brand-side fulfillment rather than carrier loss.

Order not shipped

The brand has not handed the parcel to a carrier yet.

View all details for order not shipped

Check first	Whether the item is backordered, still processing, or awaiting payment confirmation.
Immediate action	Wait for the shipment email or ask support whether the order is still in fulfillment.
When to escalate	If the brand window for shipment has clearly passed with no update.
Who to contact	Stanley 1913 support.

Wrong item

The parcel was delivered, but the contents do not match the order.

View all details for wrong item

Check first	Item label, order line, and any packing slip or product barcode.
Immediate action	Take photos of the item and packaging before any return or disposal step.
When to escalate	As soon as the mismatch is confirmed.
Who to contact	Stanley 1913 support with photos and the order number.

Lost or damaged package

The carrier may have lost the parcel, or the parcel arrived damaged.

View all details for lost or damaged package

Check first	Carrier scan history, delivery proof, packaging condition, and photos.
Immediate action	Preserve packaging, photos, and any labels before filing the claim or support case.
When to escalate	After you have the evidence requested by the carrier or brand support.
Who to contact	Carrier first if the parcel is missing in transit, then Stanley 1913 support for the order record and claim route.

Return not updating

The return parcel is moving, but scans are delayed or sparse.

View all details for return not updating

Check first	Return label carrier, drop-off receipt, and the last accepted scan.
Immediate action	Use the return carrier page or 17TRACK to see whether the parcel already moved past the drop-off scan.
When to escalate	If the return has no scan after drop-off beyond a reasonable carrier window.
Who to contact	The return carrier first, then Stanley 1913 if the refund path depends on receipt confirmation.

Refund pending

The refund has not yet fully posted to the payment method.

View all details for refund pending

Check first	Return receipt, cancellation confirmation, or refund case status.
Immediate action	Confirm whether the brand has actually approved the refund or is still reviewing the return.
When to escalate	If the refund remains pending beyond the brand’s stated review time.
Who to contact	Stanley 1913 support for case status, then the payment issuer if the refund has already been marked completed by the brand.

For a delivered-but-not-received claim, collect the order number, tracking number, delivery photo or proof of delivery, and the latest scan before opening any support case.

Returns, Exchanges and Refunds for Stanley 1913

Return tracking shows the return parcel moving back to the brand or return center. Refund status shows whether the money has been approved and posted. Those are related, but they are not the same.

Returns & Refunds

Scenario

Where to start

Standard return request

Stanley 1913 support, order page, or the return instructions shown for the order.

View all details for standard return request

Who can start it	The buyer, and sometimes the support team after verifying the order.
Identifier needed	Order number, email, and any item reference requested in the return flow.
Return shipping / tracking	May use a return label with its own carrier tracking number if the brand provides one.
Refund timing dependency	Usually depends on return receipt or review of the returned item.

Exchange request

The return or support channel if Stanley 1913 offers an exchange path for the item.

View all details for exchange request

Who can start it	The buyer, subject to brand policy and item eligibility.
Identifier needed	Order number and item details.
Return shipping / tracking	May require returning the original item before the exchange is finalized.
Refund timing dependency	Exchange timing depends on return receipt and replacement availability.

Cancellation before shipment

Stanley 1913 support or the order page, if cancellation is still allowed before dispatch.

View all details for cancellation before shipment

Who can start it	The buyer, while the order is still in an eligible pre-shipment state.
Identifier needed	Order number and account or email verification.
Return shipping / tracking	Usually not needed if the order has not shipped yet.
Refund timing dependency	Depends on whether the cancellation was processed before fulfillment completed.

Return package tracking

The return label or carrier receipt once the parcel is dropped off.

View all details for return package tracking

Who can start it	The buyer or the sender of the return parcel.
Identifier needed	Return carrier tracking number.
Return shipping / tracking	Yes, 17TRACK can help if the label has a usable carrier tracking number.
Refund timing dependency	Tracking alone does not prove that the refund has been approved or posted.

Gift return

The original purchaser or gift workflow, depending on how the gift order was set up.

View all details for gift return

Who can start it	Usually the purchaser or the person who holds the gift receipt or order reference.
Identifier needed	Gift receipt, order number, or return instructions shared by the sender.
Return shipping / tracking	May be required if the brand asks for the item back before resolving the return.
Refund timing dependency	Depends on the gift return workflow and the brand’s approval step.

Refund status after delivery failure

The parcel may have been lost, returned, or marked delivered incorrectly, and the refund is under review.

View all details for refund status after delivery failure

Who can start it	The buyer after opening the delivery or non-receipt case with the right evidence.
Identifier needed	Order number, tracking number, and any support case ID.
Return shipping / tracking	If the parcel is returning to sender, that return tracking should be saved.
Refund timing dependency	Depends on the brand investigation, carrier outcome, and payment processing.

17TRACK can help you watch a return parcel in transit, but it cannot confirm whether Stanley 1913 has approved the refund.

Customer Service and Escalation for Stanley 1913

Use the brand when the order record, shipping setup, return approval, or refund review is the issue. Use the carrier when the parcel already has scans but is delayed, attempted, or misdelivered.

Customer Service

Channel

Best for

Help center

Shipping, returns, order lookup guidance, and policy questions.

View all details for help center

Where to access	Stanley 1913’s official help center and support pages.
Information to prepare	Order number, tracking number, email address, and the latest status you can see.
Who should use it	Buyers who need order help, return help, or refund status clarification.
Important limitation	Help content can explain policy, but it does not itself move a parcel.

Order details or order history

Checking the current order state, shipment count, and any visible tracking link.

View all details for order details or order history

Where to access	The logged-in account or the order link in the confirmation email.
Information to prepare	Login credentials or the order number from the receipt.
Who should use it	The buyer first, or the gift recipient if the order link was shared.
Important limitation	If the order was placed as a guest and no lookup link exists, the original purchaser may need to help.

Carrier website

Late scans, delivery attempts, address exceptions, or proof-of-delivery checks.

View all details for carrier website

Where to access	The carrier’s own tracking page from the shipping email or carrier name.
Information to prepare	Tracking number, ZIP or postal code if required, and the latest carrier event.
Who should use it	The buyer when scans exist and the shipment issue is already inside the carrier network.
Important limitation	The carrier cannot change Stanley 1913’s return policy or refund rules.

Return center or return instructions

Return labels, return tracking, and refund follow-up.

View all details for return center or return instructions

Where to access	The return flow tied to the order or the support page that explains return steps.
Information to prepare	Order number, reason for return, item photos if damaged, and return tracking if already dropped off.
Who should use it	The buyer, or the buyer’s support contact if the order was a gift.
Important limitation	Return tracking can be visible before the refund is processed.

Support request or contact form

Complex order, delivery, or refund cases that need review by Stanley 1913.

View all details for support request or contact form

Where to access	The official support contact or request page.
Information to prepare	Order number, tracking number, seller or brand name if relevant, email or phone, shipping address, latest tracking event, photos, invoice, return label, or refund case ID.
Who should use it	Buyers, gift recipients, or purchasers who need brand-side help after self-service checks.
Important limitation	Submitting a support request does not by itself guarantee a refund or a replacement.

Pro Tip: For a delayed or missing Stanley 1913 package, send support the order number, tracking number, latest scan, and any delivery photo or proof before asking for a final resolution.

Tracking API

Current public official Stanley 1913 order-tracking API not confirmed. For shipping visibility, use the carrier tracking number with the 17TRACK API example below.

17TRACK API uses a carrier tracking number, not a Stanley 1913 order number, payment number, invoice number, or internal order ID.

POST https://api.17track.net/track/v2.4/register
Header:
17token: YourKey
Content-Type: application/json

Body:
[{"number":"TRACKING_NUMBER"}]

Sources & References

Stanley 1913 Official Website. Stanley 1913
Stanley 1913 Help Center. Stanley 1913
Stanley 1913 Contact Support. Stanley 1913
17TRACK API Documentation. 17TRACK

17TRACK is an independent tracking platform and is not affiliated with Stanley 1913.

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