About Rabbit
Rabbit is a consumer technology brand known for the Rabbit r1 AI device. For order tracking, treat Rabbit as a direct-to-consumer hardware seller unless your purchase was made through a separate reseller, marketplace, or carrier delivery notice.
Official website: https://www.rabbit.tech/. Public Rabbit support information is available through the Rabbit Help Center at https://support.rabbit.tech/hc/en-us. If a policy, time estimate, or order route is not visible in your own Rabbit email or account, do not assume a universal delivery timeline.
Brand Entity & Order Ownership
| Entity / order party |
Role in the order |
| Rabbit | Brand and official storefront for Rabbit products. |
View all details for Rabbit| What it controls | Product offer, official checkout, order confirmation, support intake, and available order help for official purchases. |
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| What it cannot control | Carrier scan timing after a package is in carrier custody, local delivery access, customs decisions, or third-party resale orders outside Rabbit. |
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| Why it matters to tracking | Rabbit can identify the purchase and provide available shipment information, while transportation events come from carriers. |
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| Buyer account or order email | The private record that connects a person to a Rabbit purchase. |
View all details for buyer account or order email| What it controls | Access to order confirmation, shipping notifications, order-specific support context, and any return or cancellation option shown by Rabbit. |
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| What it cannot control | It does not create carrier tracking until a shipment is prepared and a carrier number is issued. |
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| Why it matters to tracking | Most users find the usable tracking number in email, SMS, or the order page rather than from the order number alone. |
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| Seller or reseller | Any non-Rabbit store or marketplace seller that sold the item. |
View all details for seller or reseller| What it controls | Its own order confirmation, shipment release, seller-selected carrier, and marketplace messaging if applicable. |
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| What it cannot control | Rabbit may not be able to view or modify a reseller order unless the official support policy allows it. |
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| Why it matters to tracking | If you bought from a marketplace, the marketplace or seller is usually the first order-tracking source. |
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| Fulfillment party | Warehouse, logistics partner, or seller operation that packs and hands off the item. |
View all details for fulfillment party| What it controls | Shipment creation, label creation, parcel handoff, and sometimes split shipments. |
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| What it cannot control | It cannot guarantee every downstream carrier scan or resolve failed delivery at the destination address by itself. |
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| Why it matters to tracking | A label-created event does not always mean the carrier has physically received the parcel. |
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| Carrier or last-mile carrier | The transport network that scans, moves, and delivers the package. |
View all details for carrier or last-mile carrier| What it controls | Carrier tracking events, delivery attempts, proof of delivery when available, pickup location instructions, and local exceptions. |
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| What it cannot control | It generally cannot cancel the Rabbit order, approve a refund, or change product contents. |
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| Why it matters to tracking | 17TRACK and carrier websites depend on carrier-visible tracking events. |
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| Payment or refund channel | The checkout and payment path used for the order. |
View all details for payment or refund channel| What it controls | Payment authorization, refund destination, and payment dispute route depending on the purchase channel. |
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| What it cannot control | It does not prove parcel location or carrier custody. |
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| Why it matters to tracking | Refund status and package tracking are separate; a delivered scan is not the same as refund approval. |
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| 17TRACK relationship | Independent multi-carrier tracking platform. |
View all details for 17TRACK relationship| What it controls | Tracking lookup for supported carrier tracking numbers and carrier auto-detection when available. |
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| What it cannot control | 17TRACK cannot access private Rabbit order details, modify an address, contact Rabbit, contact a seller, create a return, or issue a refund. |
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| Why it matters to tracking | Use 17TRACK after you have a carrier tracking number, not just a Rabbit order number. |
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Quick Answer
To track a Rabbit order, start with the Rabbit order confirmation or shipping email and open any order-status or tracking link provided there. If the email shows a carrier tracking number, you can paste that number into 17TRACK or the carrier website.
If there is no tracking number yet, the order may still be in confirmation, processing, label creation, preorder, or fulfillment handoff. An order number identifies your Rabbit purchase, but it usually is not the same as a carrier tracking number.
Contact Rabbit support for official-store order access, cancellations, returns, refunds, damaged items, or address issues. Contact the carrier first for local delivery attempt details once the parcel is already in the carrier network.
Pro Tip: 17TRACK can help track available carrier tracking numbers and may identify the carrier automatically, but it cannot view private Rabbit order pages, change the order, start a refund, or contact Rabbit on your behalf.
How to Track Rabbit Orders
Use the most specific path available to you: Rabbit account or order email first, carrier or 17TRACK after a carrier number exists, and seller or marketplace messages if Rabbit was not the seller of record.
Tracking Path Comparison
| Tracking path | Use when |
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| Rabbit account or order page | You bought directly from Rabbit and can access the purchase email or account route. |
View all details for Rabbit account or order page| Identifier needed | Order email, account login, or order-status link. |
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| What you can see | Order confirmation, shipment availability, and any tracking link Rabbit provides for that order. |
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| Best next step | Open the order, check whether the order was split into shipments, then copy the carrier tracking number if shown. |
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| Important limitation | Private order pages cannot be opened by 17TRACK. |
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| Official order email or SMS | You have confirmation, shipping, or delivery notification messages. |
View all details for official order email or SMS| Identifier needed | Email address or phone number used at checkout. |
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| What you can see | Order number, shipping notice, status link, carrier name, or tracking number when issued. |
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| Best next step | Search your inbox for Rabbit and check spam, promotions, or deleted folders. |
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| Important limitation | An order confirmation email may arrive before shipment tracking is created. |
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| 17TRACK | You already have a carrier tracking number. |
View all details for 17TRACK| Identifier needed | Carrier tracking number, not the Rabbit order number. |
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| What you can see | Available carrier scans, in-transit events, delivery attempts, and delivered events when carriers provide them. |
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| Best next step | Paste the tracking number into 17TRACK and compare the latest event with Rabbit or carrier details if needed. |
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| Important limitation | 17TRACK cannot determine refund approval or item condition. |
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| Carrier website | The carrier is named and you need local delivery options. |
View all details for carrier website| Identifier needed | Carrier tracking number and sometimes destination postal code. |
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| What you can see | Delivery attempt, pickup location, exception, proof of delivery, or delivery preference where available. |
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| Best next step | Use the carrier route when the issue is address access, missed delivery, pickup, or proof of delivery. |
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| Important limitation | The carrier usually cannot authorize a Rabbit refund or replacement. |
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| Seller or marketplace message center | You purchased Rabbit through a third-party marketplace or reseller. |
View all details for seller or marketplace message center| Identifier needed | Marketplace order ID and seller name. |
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| What you can see | Seller handling time, seller-provided tracking, marketplace delivery guarantee or dispute route if offered by that marketplace. |
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| Best next step | Ask the seller for the carrier tracking number and keep messages as evidence. |
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| Important limitation | Rabbit official support may not have access to marketplace seller systems. |
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| Guest or gift route | You did not place the order or cannot sign in. |
View all details for guest or gift route| Identifier needed | Order-status link, gift receipt, purchaser help, recipient email, or tracking number. |
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| What you can see | Only the information made available to the recipient or provided by the purchaser. |
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| Best next step | Ask the purchaser to share the carrier tracking number or contact Rabbit with the original order information. |
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| Important limitation | Privacy rules can prevent Rabbit from disclosing full order details to someone who is not the purchaser. |
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Official-store tracking steps: sign in or open the order-status link from the Rabbit email, go to the order details, look for shipment, order status, or tracking information, copy the carrier tracking number if available, and check whether one order has multiple parcels.
Order Numbers, Tracking Numbers and Where to Find Them
The Rabbit order number and the carrier tracking number serve different purposes. The order number is for Rabbit support and purchase lookup; the carrier tracking number is for parcel movement.
Identifier & Tracking Number Guide
| Identifier type | Where users find it |
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| Rabbit order number | Order confirmation email, receipt, or Rabbit order-status page. |
View all details for Rabbit order number| Looks like / example | Example only: RBT-ORDER-#### or an order ID shown by Rabbit checkout. |
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| Who issues it | Rabbit checkout or order system. |
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| Can 17TRACK use it? | Usually no; 17TRACK needs a carrier tracking number. |
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| What it can and cannot prove | It identifies the purchase with Rabbit but does not prove carrier pickup. |
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| Shipment or tracking number | Shipping email, order page, or carrier notification after shipment is created. |
View all details for shipment or tracking number| Looks like / example | Example only: 1Z #### #### #### ####, 9400 #### #### #### #### ##, or carrier-specific format. |
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| Who issues it | Carrier, fulfillment partner, or seller shipping system. |
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| Can 17TRACK use it? | Yes, when the carrier is supported and the number is valid. |
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| What it can and cannot prove | It can show available carrier events; it cannot prove what item is inside the package. |
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| Carrier tracking number | Carrier-branded email, delivery alert, or link from Rabbit shipping notice. |
View all details for carrier tracking number| Looks like / example | Example only: alphanumeric or numeric number depending on the carrier. |
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| Who issues it | The delivery carrier. |
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| Can 17TRACK use it? | Yes, if supported by 17TRACK and available in the carrier network. |
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| What it can and cannot prove | It shows the parcel journey; it does not show payment or refund status. |
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| Return tracking number | Return label, return email, or carrier drop-off receipt. |
View all details for return tracking number| Looks like / example | Example only: a carrier label number printed on the return label. |
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| Who issues it | Return carrier, Rabbit return process, or seller return process. |
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| Can 17TRACK use it? | Yes, if it is a carrier-readable tracking number. |
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| What it can and cannot prove | It can show return parcel movement; it does not confirm refund approval. |
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| Return authorization or RMA | Return approval email or support case, if Rabbit provides one for your case. |
View all details for return authorization or RMA| Looks like / example | Example only: RMA-#### or case-specific reference. |
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| Who issues it | Rabbit support or return system, when applicable. |
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| Can 17TRACK use it? | No, unless it is also a carrier tracking number. |
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| What it can and cannot prove | It proves a support or return workflow reference, not physical parcel location. |
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| Gift or order-status link | Shared by the purchaser or shown in a notification email. |
View all details for gift or order-status link| Looks like / example | Secure link or email button rather than a stable public format. |
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| Who issues it | Rabbit or the seller platform used at checkout. |
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| Can 17TRACK use it? | No; copy the carrier tracking number from the page if visible. |
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| What it can and cannot prove | It may identify an order page but should not be posted publicly because it may contain private access. |
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| Marketplace order ID | Marketplace account, seller receipt, or marketplace order email. |
View all details for marketplace order ID| Looks like / example | Example only: marketplace-specific order reference. |
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| Who issues it | The marketplace, not necessarily Rabbit. |
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| Can 17TRACK use it? | No; use the carrier tracking number supplied by the seller or marketplace. |
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| What it can and cannot prove | It helps with marketplace support and disputes but not direct carrier tracking. |
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Fulfillment, Sellers and Carriers
Rabbit delivery can involve the official storefront, a warehouse or fulfillment partner, and one or more carriers. If purchased outside Rabbit, the seller or marketplace may control fulfillment and tracking.
Fulfillment & Carrier Relationship
| Fulfillment model | Who ships it |
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| Rabbit official order | Rabbit or its fulfillment partner. |
View all details for Rabbit official order| Typical carriers or delivery network | Carrier varies by order, region, item type, and delivery option; verify in your shipping notice. |
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| Who updates tracking | The carrier updates shipment scans; Rabbit displays available shipment information in order communications. |
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| Who handles delivery issues | Carrier for local delivery events; Rabbit support for order, missing item, return, or refund questions. |
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| What the customer should check first | Rabbit shipping email and the latest carrier scan. |
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| Preorder or queued hardware order | Rabbit or its fulfillment partner after the order becomes ready to ship. |
View all details for preorder or queued hardware order| Typical carriers or delivery network | Not known until shipment is created. |
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| Who updates tracking | Rabbit order communications before shipment; carrier after label and handoff. |
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| Who handles delivery issues | Rabbit before shipment; carrier after carrier acceptance. |
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| What the customer should check first | Order email for shipment readiness, address accuracy, and any updated estimated ship information. |
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| Marketplace or reseller order | The marketplace seller, reseller, or marketplace fulfillment network. |
View all details for marketplace or reseller order| Typical carriers or delivery network | Carrier varies by seller and marketplace. |
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| Who updates tracking | Seller or marketplace posts the tracking number; carrier posts transportation events. |
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| Who handles delivery issues | Seller or marketplace first, then carrier for local scan conflicts. |
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| What the customer should check first | Marketplace order page, seller messages, and seller name. |
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| Split shipment | One order may be divided into more than one parcel if fulfillment requires it. |
View all details for split shipment| Typical carriers or delivery network | Each parcel may have its own tracking number and possibly different carrier. |
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| Who updates tracking | Each carrier updates its own tracking number. |
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| Who handles delivery issues | Rabbit or seller for missing item comparison; carrier for parcel-specific delivery event. |
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| What the customer should check first | Order detail quantity, shipment count, and all tracking numbers. |
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| Digital service, software, or account feature | No physical parcel when the item is not shipped. |
View all details for digital service, software, or account feature| Typical carriers or delivery network | Not applicable for digital-only items. |
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| Who updates tracking | Rabbit account or support system, not a carrier. |
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| Who handles delivery issues | Rabbit support for access, activation, account, or warranty-related questions. |
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| What the customer should check first | Rabbit account, activation instructions, and support articles. |
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Tracking Statuses and Meanings
Separate the Rabbit order status from the carrier shipment status. Order status describes the purchase workflow; carrier status describes the parcel after a label or tracking number exists.
Status Quick Lookup
| Status shown | Lifecycle stage |
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| Pending or confirmed | Order placed and payment/order record created. |
View all details for pending or confirmed| What it usually means | Rabbit has received the order but shipment tracking may not exist yet. |
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| Who is responsible now | Rabbit or the seller of record. |
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| What happens next | Processing, address verification, or shipment preparation. |
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| What the customer should do | Keep the confirmation email and verify shipping details. |
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| Processing or preparing shipment | Fulfillment stage before carrier movement. |
View all details for processing or preparing shipment| What it usually means | The order is being prepared, packed, queued, or label-created. |
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| Who is responsible now | Rabbit, fulfillment partner, or seller. |
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| What happens next | A shipping notice or carrier first scan may appear. |
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| What the customer should do | Wait for the shipping email unless Rabbit asks for action. |
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| Shipped | Shipment record created or handed to carrier. |
View all details for shipped| What it usually means | A tracking number may be available, but early scans can take time to appear. |
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| Who is responsible now | Carrier after acceptance; Rabbit or seller before acceptance. |
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| What happens next | Origin scan, in-transit scan, or export processing if cross-border. |
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| What the customer should do | Track the carrier number and check whether it is label-created only. |
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| In transit | Carrier transportation stage. |
View all details for in transit| What it usually means | The package is moving through carrier facilities or between carrier partners. |
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| Who is responsible now | Carrier or logistics network. |
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| What happens next | Arrival at destination facility, customs clearance, or out-for-delivery scan. |
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| What the customer should do | Monitor latest scan and compare with delivery estimate if one is provided. |
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| Out for delivery | Last-mile delivery stage. |
View all details for out for delivery| What it usually means | The package is assigned to a delivery route for the destination area. |
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| Who is responsible now | Last-mile carrier. |
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| What happens next | Delivered, delivery attempted, pickup requested, or exception. |
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| What the customer should do | Watch carrier alerts and ensure safe access to the delivery location. |
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| Delivered | Carrier marks package delivered. |
View all details for delivered| What it usually means | The carrier has recorded completion at the destination, parcel locker, reception desk, neighbor, or another approved location depending on carrier rules. |
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| Who is responsible now | Carrier for delivery proof; Rabbit or seller for order-resolution review. |
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| What happens next | If not received, evidence review is needed. |
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| What the customer should do | Check delivery area, household, front desk, neighbors, proof of delivery, and then contact Rabbit or seller with evidence. |
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| Exception or delivery attempted | Carrier could not complete normal delivery. |
View all details for exception or delivery attempted| What it usually means | Address issue, access issue, weather, customs, damage, hold, pickup, or failed attempt. |
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| Who is responsible now | Carrier for next delivery instruction; Rabbit or seller if shipment must be investigated or replaced. |
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| What happens next | Redelivery, pickup, return to sender, or investigation. |
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| What the customer should do | Open the carrier page and act before the parcel is returned if the carrier requests action. |
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| Return or refund status | Post-delivery or cancellation workflow. |
View all details for return or refund status| What it usually means | A return request, return shipment, inspection, or refund review may be active. |
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| Who is responsible now | Rabbit or seller for approval and refund; carrier for return parcel movement. |
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| What happens next | Return delivery, inspection, approval, rejection, exchange, or refund processing. |
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| What the customer should do | Track the return package separately and follow Rabbit return instructions. |
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Delivery Time and Delay Factors
Rabbit delivery timing depends on order readiness, inventory, destination, carrier handoff, and the delivery network. Use the estimate shown in your Rabbit checkout, order email, or carrier page rather than a generic delivery promise.
Delivery Time & Delay Factors
| Scenario/service | Typical timing source |
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| Official Rabbit order | Checkout, confirmation email, shipping email, or order-status page. |
View all details for official Rabbit order| What can delay it | Inventory queue, address review, fulfillment backlog, carrier capacity, or destination constraints. |
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| When tracking may update | After label creation and carrier acceptance; early label events may not show movement immediately. |
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| Who to contact first | Rabbit support before carrier pickup; carrier after a physical scan or delivery exception. |
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| Important caveat | Do not treat an estimated delivery date as a guarantee unless Rabbit explicitly says so for your order. |
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| Cross-border or remote delivery | Carrier tracking page and customs-related scans if applicable. |
View all details for cross-border or remote delivery| What can delay it | Export handling, customs review, import taxes, incomplete recipient details, or handoff between carriers. |
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| When tracking may update | At export departure, import arrival, customs release, or last-mile carrier handoff. |
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| Who to contact first | Carrier for customs action notices; Rabbit or seller for documentation or order questions. |
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| Important caveat | Customs timing is not controlled by 17TRACK and may not update daily. |
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| Preorder, backorder, or limited inventory | Rabbit order communications and official support notices. |
View all details for preorder, backorder, or limited inventory| What can delay it | Production allocation, shipment batching, payment review, or address confirmation. |
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| When tracking may update | Only when the unit is prepared for shipment or a label is generated. |
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| Who to contact first | Rabbit support or official order help. |
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| Important caveat | A preorder confirmation is not proof that a parcel has been shipped. |
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| Split shipment | Each individual tracking number and order detail page. |
View all details for split shipment| What can delay it | Different warehouse release times or carrier routes for separate parcels. |
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| When tracking may update | Independently for each package. |
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| Who to contact first | Rabbit or seller if an item is missing after all packages show delivered. |
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| Important caveat | One delivered parcel does not prove the full order is complete. |
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| High-volume holidays or launch periods | Rabbit notices, carrier alerts, and order-specific estimates. |
View all details for high-volume holidays or launch periods| What can delay it | Warehouse queues, carrier overload, weather, route congestion, or delayed first scans. |
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| When tracking may update | When the carrier processes the package at the next facility. |
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| Who to contact first | Carrier after scans exist; Rabbit if no shipment information appears beyond the expected preparation window shown to you. |
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| Important caveat | 17TRACK displays available carrier data but does not create scans. |
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Common Problems and Next Steps
Most Rabbit tracking problems come from identifier mix-ups, early label creation, carrier handoff gaps, delivery exceptions, or marketplace seller responsibility.
Problem & Next Step
| Problem shown | Check first |
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| No tracking number | Rabbit order email, spam folder, account page, and whether the order is still processing. |
View all details for no tracking number| Likely cause | Order not shipped, preorder queue, label not issued, or marketplace seller has not uploaded tracking. |
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| Immediate action | Wait for shipping notice or ask Rabbit/seller for shipment status. |
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| When to escalate | When the order is past the order-specific estimate or Rabbit/seller requests action. |
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| Who to contact | Rabbit for official orders; seller or marketplace for third-party purchases. |
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| Tracking number not working | Number copied correctly, carrier selected correctly, and whether it is actually a carrier number. |
View all details for tracking number not working| Likely cause | Wrong identifier, fresh label, unsupported carrier, typo, or seller uploaded tracking before carrier intake. |
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| Immediate action | Try the carrier website and 17TRACK after checking spaces and characters. |
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| When to escalate | If no carrier recognizes the number after expected activation shown by seller or carrier. |
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| Who to contact | Rabbit/seller for correct tracking; carrier if the number is recognized but events look wrong. |
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| Shipped but no scans | Whether the status says label created or carrier accepted. |
View all details for shipped but no scans| Likely cause | Package has a label but has not received first carrier scan, or the first scan is delayed. |
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| Immediate action | Monitor the carrier page and keep the Rabbit shipping notice. |
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| When to escalate | If Rabbit or the carrier estimate is missed and no carrier acceptance appears. |
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| Who to contact | Rabbit or seller before acceptance; carrier after first scan. |
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| Package stuck | Latest scan location, customs message, weather alerts, and carrier service notice. |
View all details for package stuck| Likely cause | Hub backlog, missed scan, customs hold, line-haul transfer, or exception review. |
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| Immediate action | Check carrier page for action-needed instructions. |
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| When to escalate | If carrier confirms loss or there is no movement beyond the carrier investigation threshold. |
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| Who to contact | Carrier for scan investigation; Rabbit/seller for replacement or order claim. |
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| Delivered but not received | Delivery location, household, building reception, neighbors, locker, and proof of delivery. |
View all details for delivered but not received| Likely cause | Misdelivery, safe-place delivery, front desk receipt, early delivered scan, theft, or address mismatch. |
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| Immediate action | Check all delivery areas, ask household/front desk/neighbors, review photo or proof of delivery, and contact the carrier. |
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| When to escalate | If the carrier cannot locate the parcel or confirms delivery conflict. |
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| Who to contact | Carrier for delivery proof; Rabbit or seller for order-resolution review. Refund is not guaranteed by a tracking status alone. |
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| Delivery attempted or address problem | Carrier notice, pickup deadline, address line, access code, and reschedule options. |
View all details for delivery attempted or address problem| Likely cause | Recipient unavailable, incomplete address, blocked access, signature requirement, or pickup hold. |
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| Immediate action | Use carrier options to reschedule, pick up, or provide delivery instructions when available. |
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| When to escalate | Before the package is returned to sender or if the carrier blocks changes by shipper restriction. |
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| Who to contact | Carrier for delivery action; Rabbit if shipper authorization is required. |
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| Split shipment missing item | All tracking numbers, packing slip, order quantity, and delivered parcels. |
View all details for split shipment missing item| Likely cause | Separate parcel still in transit, packing error, or seller split fulfillment. |
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| Immediate action | Track every shipment and photograph packaging if an item is missing after all parcels arrive. |
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| When to escalate | After all linked packages show delivered or Rabbit/seller confirms one parcel should contain all items. |
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| Who to contact | Rabbit or seller with order number, photos, and all tracking numbers. |
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| Return not updating or refund pending | Return label tracking, carrier drop-off receipt, return authorization, and Rabbit return instructions. |
View all details for return not updating or refund pending| Likely cause | Return not scanned, return in transit, inspection not complete, or refund not approved yet. |
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| Immediate action | Track the return carrier number and keep the drop-off receipt. |
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| When to escalate | When return delivery is confirmed but refund status remains unclear according to Rabbit instructions. |
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| Who to contact | Rabbit or seller for refund status; carrier for return parcel movement. |
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Returns, Exchanges and Refunds
Start returns, exchanges, or refund questions through Rabbit support or the seller that processed your purchase. Return tracking and refund status are different workflows.
Returns & Refunds
| Scenario | Where to start |
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| Return request | Rabbit Help Center or official support route for direct Rabbit orders. |
View all details for return request| Who can start it | The purchaser or authorized account holder. |
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| Identifier needed | Order number, email used at checkout, product details, and reason. |
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| Return shipping/tracking | Use the return label and carrier tracking number if Rabbit provides one. |
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| Refund timing dependency | Depends on return delivery, inspection, approval, and payment processing. |
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| Important limitation | 17TRACK can show return parcel movement but cannot approve a return. |
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| Exchange or replacement | Rabbit support or seller support, depending on purchase channel. |
View all details for exchange or replacement| Who can start it | Purchaser or account owner with order proof. |
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| Identifier needed | Order number, tracking number, photos if damaged, and support case details. |
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| Return shipping/tracking | May require return tracking for the original device before replacement processing. |
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| Refund timing dependency | Replacement timing depends on inventory and approval. |
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| Important limitation | A carrier scan alone does not prove eligibility for exchange. |
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| Cancellation before shipment | Rabbit order help or support as soon as possible. |
View all details for cancellation before shipment| Who can start it | Purchaser or authorized account holder. |
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| Identifier needed | Order number and email used at checkout. |
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| Return shipping/tracking | Not needed if cancellation succeeds before shipment. |
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| Refund timing dependency | Depends on whether the order can still be stopped and payment processor timing. |
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| Important limitation | Once shipped, cancellation may become a return workflow. |
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| Gift return | Purchaser support route unless Rabbit provides a recipient-specific return path. |
View all details for gift return| Who can start it | Usually the purchaser; recipient options depend on Rabbit or seller policy. |
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| Identifier needed | Gift receipt, tracking number, purchaser-provided order details, or support case. |
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| Return shipping/tracking | Use return label instructions from the approved return route. |
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| Refund timing dependency | Refund may go to original payment method unless another policy applies. |
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| Important limitation | Privacy limits may prevent disclosure of purchaser information. |
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| Marketplace return | Marketplace order page or seller return center. |
View all details for marketplace return| Who can start it | Marketplace buyer or account holder. |
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| Identifier needed | Marketplace order ID, seller name, return reason, and photos if needed. |
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| Return shipping/tracking | Use the marketplace or seller-provided label. |
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| Refund timing dependency | Depends on marketplace rules, seller inspection, and return tracking. |
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| Important limitation | Rabbit may not control marketplace refund decisions for third-party seller orders. |
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Customer Service and Escalation
Use official Rabbit support for direct Rabbit orders and the seller or marketplace support route for third-party purchases. Prepare evidence before contacting support.
Customer Service
| Channel | Best for |
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| Rabbit Help Center | Official support articles, order help, product support, and support contact entry points. |
View all details for Rabbit Help Center| Where to access | https://support.rabbit.tech/hc/en-us |
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| Information to prepare | Order number, email or phone used at checkout, tracking number, shipping address, latest carrier event, photos, and support case details. |
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| Who should use it | Rabbit official-store buyers and Rabbit product users. |
|---|
| Important limitation | Do not rely on unverified phone numbers or social posts for order support. |
|---|
|
| Rabbit order email or status link | Order-specific shipment, tracking, and confirmation information. |
View all details for Rabbit order email or status link| Where to access | Your private email or SMS from the checkout process. |
|---|
| Information to prepare | Order email, order number, carrier link, and screenshots if a page shows an error. |
|---|
| Who should use it | Purchaser or person with authorized access to the order email. |
|---|
| Important limitation | Do not share private order-status links publicly. |
|---|
|
| Carrier support | Delivery attempts, proof of delivery, pickup holds, local exceptions, and address access issues. |
View all details for carrier support| Where to access | The carrier website shown in the Rabbit or seller shipping notice. |
|---|
| Information to prepare | Carrier tracking number, destination postal code, delivery address, proof-of-delivery request, and missed-delivery notice. |
|---|
| Who should use it | Recipient when the package is already in the carrier network. |
|---|
| Important limitation | The carrier usually cannot refund a Rabbit order. |
|---|
|
| Marketplace or seller support | Orders not sold directly by Rabbit. |
View all details for marketplace or seller support| Where to access | Your marketplace order page, seller message center, or reseller receipt. |
|---|
| Information to prepare | Marketplace order ID, seller name, listing URL, tracking number, messages, and photos. |
|---|
| Who should use it | Marketplace buyers and reseller customers. |
|---|
| Important limitation | Rabbit official support may not be able to modify seller-controlled orders. |
|---|
|
Brand App, Notifications and Delivery Options
Rabbit product apps and account features are not the same as parcel-carrier delivery controls. Delivery alerts and delivery preferences usually come from the checkout email, Rabbit order status, or the carrier once a tracking number exists.
App, Notifications and Delivery Options
| Feature | Use case |
|---|
| Order email notifications | Receive confirmation, shipping, and tracking links when available. |
View all details for order email notifications| Where to enable | Email or phone entered at checkout. |
|---|
| When it appears | After order confirmation and after shipment events are created. |
|---|
| What it can change | It helps you access order status and tracking links. |
|---|
| Limitations | Email notifications do not guarantee immediate carrier scans. |
|---|
|
| Carrier delivery alerts | Get local delivery, pickup, or exception notices. |
View all details for carrier delivery alerts| Where to enable | Carrier website or app shown for your tracking number. |
|---|
| When it appears | After the carrier recognizes the tracking number. |
|---|
| What it can change | May allow pickup, reschedule, proof of delivery, or delivery instructions depending on carrier rules. |
|---|
| Limitations | Not all shipments allow recipient changes. |
|---|
|
| Rabbit product app or account | Product setup, device use, or account support after purchase. |
View all details for Rabbit product app or account| Where to enable | Rabbit official product setup instructions and support pages. |
|---|
| When it appears | Usually after product setup rather than during parcel transportation. |
|---|
| What it can change | Product usage and account settings. |
|---|
| Limitations | It should not be treated as the main carrier tracking source unless Rabbit explicitly links order tracking there. |
|---|
|
Business, Seller or Developer API
Current public official Rabbit order-tracking API documentation is not confirmed for shopper order tracking. Merchants that need multi-carrier parcel visibility can use the 17TRACK API with carrier tracking numbers.
Developer/API Comparison
| Option | Primary use |
|---|
| Rabbit official order tracking API | Current public official order tracking API not confirmed. |
View all details for Rabbit official order tracking API| Provider | Rabbit, if privately available. |
|---|
| Order/tracking coverage | Do not assume public API coverage for consumer orders. |
|---|
| Authentication/access | Not publicly confirmed for general tracking use. |
|---|
| Webhook/batch capability | Not publicly confirmed. |
|---|
| Current documentation | Use Rabbit Help Center for public support information. |
|---|
| Important limitation | Do not build against guessed endpoints. |
|---|
|
| 17TRACK Tracking API | Register and track carrier tracking numbers across supported carriers. |
View all details for 17TRACK Tracking API| Provider | 17TRACK. |
|---|
| Order/tracking coverage | Carrier tracking numbers, not Rabbit order numbers or payment IDs. |
|---|
| Authentication/access | 17token API key and JSON request. |
|---|
| Webhook/batch capability | Refer to current 17TRACK API documentation. |
|---|
| Current documentation | 17TRACK API Documentation |
|---|
| Important limitation | Use only after a usable carrier tracking number exists. |
|---|
|
FAQ
1. How do I track my Rabbit order?Open your Rabbit order confirmation or shipping email, use the order-status or carrier link provided there, and paste any carrier tracking number into 17TRACK when carrier tracking is available.
2. Where do I find my Rabbit tracking number?Your Rabbit tracking number is usually in the shipping email, order-status page, or carrier notification after shipment is created; the initial order confirmation may show only an order number.
3. Can I track Rabbit with my order number?Usually no, because an order number identifies the purchase for Rabbit support while 17TRACK and carriers need a carrier tracking number to show parcel movement.
4. What should I do if Rabbit has not sent a tracking number?Check your inbox, spam folder, and order-status link first, then contact Rabbit support if the order-specific shipping estimate has passed or your address needs attention.
5. Why is my Rabbit tracking number not updating?Tracking may not update while a label is newly created, the parcel is between facilities, customs is reviewing it, or the carrier has not sent a new scan.
6. How long does Rabbit delivery take?Use the delivery estimate shown in your Rabbit checkout, order email, or carrier page because public information does not establish one universal Rabbit delivery time for every destination.
7. What if Rabbit says delivered but I did not receive it?Check the delivery location, household members, front desk, neighbors, locker, and proof of delivery first, then contact the carrier and Rabbit or the seller with evidence.
8. Can 17TRACK find my private Rabbit order details?No, 17TRACK can display available carrier tracking events for a valid tracking number but cannot access private Rabbit order pages, payments, refunds, or account information.
9. How do I track a Rabbit return?Use the return label tracking number or carrier drop-off receipt; 17TRACK can help follow the return parcel if the number is carrier-readable.
10. How do I contact Rabbit about an order?Use the Rabbit Help Center or the contact route linked from your Rabbit order email, and prepare your order number, email used at checkout, tracking number, address, and latest carrier event.
11. Why can one Rabbit order have more than one tracking number?A Rabbit order can be split if items or parcels are fulfilled separately, so each package may need its own tracking number and may arrive at a different time.
12. Who is responsible after Rabbit shows shipped?Responsibility depends on the scan: Rabbit or the seller handles order issues, while the carrier controls transport scans and local delivery after carrier acceptance.
13. What changes if I bought Rabbit from a marketplace seller?The marketplace or seller is usually the order owner, so use the marketplace order page and seller messages for shipment, return, and dispute steps before asking Rabbit official support.
14. Can a Rabbit order status prove carrier pickup?No, order confirmation or label creation does not always prove physical carrier pickup; look for a carrier acceptance or origin scan to confirm carrier custody.
15. Does Rabbit have a public order tracking API?A current public Rabbit order tracking API is not confirmed, so developers should not guess endpoints and should use 17TRACK API only with carrier tracking numbers.
16. Can 17TRACK show Rabbit refund status?No, 17TRACK can show return-package movement when a carrier tracking number exists, but refund approval and payment timing must be checked with Rabbit or the seller.
17. What evidence should I keep for a Rabbit delivery dispute?Keep the Rabbit order number, carrier tracking number, proof-of-delivery screenshot, delivery photos, packaging photos, seller messages, and any carrier case reference.
Tracking API
POST https://api.17track.net/track/v2.4/register
Headers:
17token: YourKey
Content-Type: application/json
Body:
[
{
"number": "TRACKING_NUMBER"
}
]
Important:
Use the carrier tracking number for a Rabbit shipment.
Do not submit a Rabbit order number, payment ID, invoice number, email address, or return authorization unless it is also a carrier-readable tracking number.
Sources & References
17TRACK is an independent tracking platform and is not affiliated with Rabbit.
