SPX/Shopee Express tracking

About SPX

SPX Express is a logistics service under Shopee to support high-volume e-commerce deliveries. Its network spans multiple countries across Southeast Asia and beyond, including Malaysia, Indonesia, Singapore, the Philippines, Vietnam, Thailand, Taiwan, and Brazil, giving Shopee broad coverage from dense urban areas to smaller cities and rural locations. SPX operates a large-scale network of warehouses, sorting hubs, and last-mile delivery partners that manage the full shipping process from pickup to delivery. It aims to deliver parcels reliably and efficiently, whether in major metropolitan areas or remote regions.

How to track SPX?

1. Via the Shopee App

You can easily track any SPX (Shopee Express) shipment directly through the Shopee app. Follow the steps below:

• Open the Shopee App on your smartphone and make sure you’re logged in.
• Tap the “Me” menu located on the bottom-right corner of the screen.
• Under the “My Purchases” section, select “To Receive” or “To Ship” (depending on your order status), or open the “Sent” tab if you are a seller.
• Find and tap the order you want to track. Your SPX tracking number will automatically appear on the order details page. Scroll down to view real-time tracking updates, including pickup confirmation, transit movements, courier details (if available), and the estimated delivery time.

2. Via the Shopee Express Website

• Open the official Shopee Express website: https://spx.com.my/
• Find the tracking search bar and type or paste your SPX tracking number as shown in your Shopee order details.
• Click the “Track” button and it will show real-time updates of your Shopee Express parcels.

3. Via 17TRACK

17TRACK is a leading global parcel tracking platform supporting over 3000 carriers worldwide, including SPX/Shopee Express, JNE, J&N Cargo, etc. You can track up to 40 packages for free at one time. It is easy to use and accurate, able to auto-detect your carrier by the tracking number. If the Shopee app or website is loading slow or temporarily unavailable, you can use 17TRACK for easy parcel tracking.  Here are the steps

4. Via 17TRACK API

The 17TRACK API is a logistics tracking API that allows you to add global package tracking to your system. You register tracking numbers and get structured tracking results from thousands of global carriers. With support for 3,000+ carriers, 17TRACK can automatically detect the correct carrier based on the tracking number, making it ideal for businesses that need a scalable, multi-carrier tracking solution.  

If you need to track multiple carriers including SPX (SpeedX/Shopee Xpress), the 17TACK API is the way to go. Simply submit your tracking number, and 17TRACK identifies the carrier, retrieves the latest logistics events, and keeps the shipment status updated as new scans occur.

SPX delivery statuses

• Order Created/Awaiting Pickup: The seller has generated an SPX label, but the courier has not yet picked up the package.
• Picked Up/Received at Hub: SPX has collected the package, and it has arrived at the nearest sorting center.
• In Transit to Next Hub: The package is moving between distribution centers on its way to the destination area.
• Arrived at Destination Hub: The shipment has reached a sorting facility close to the recipient’s address.
• In Delivery: The delivery agent has picked up the package from the final hub and is en route to the recipient.
• Received: The package has been successfully delivered to the buyer.
• Held/Exception: Delivery is paused due to issues such as an incomplete address, recipient not available, or customs delays for international shipments.
• Returned to Seller/Rejected: After failed delivery attempts or buyer's rejection, the package is returned to the seller.

How to contact SPX customer service?

1. Online contact: Visit spx.com.my and access the “Contact Us” section to submit issues such as lost, damaged, delayed, or incorrect shipments, as well as tracking problems.
2. Email (Data privacy matters): For personal data or privacy-related inquiries, you can contact SPX’s Data Protection Officer at dpo.my@spxexpress.com.

FAQs

Why can't my tracking number be tracked?

Double-check that you've entered the tracking number correctly, with no spaces or extra characters. Tracking updates may take a few hours to 24 hours after the shipment is processed. If the status hasn’t changed after 24 hours, reach out to the seller for clarification.

Can I track an SPX package without the Shopee app?

Yes. You can track your SPX package via the SPX website or third-party tracking platform such as17TRACK. Simply enter your SPX number on 17TRACK and click Track. You will get shipment updates in real time.  

Is it possible to track more than one SPX package at a time?

Yes. You can track up to 40 SPX packages simultaneously by entering each tracking number separately on third-party platforms like 17TRACK. The shipment progress is accurate and in time.

What does "Exception" mean in SPX tracking?

An "Exception" status indicates that something has disrupted the normal delivery of your package. Common causes include an incorrect address, customs delays, bad weather, holidays, or failed delivery attempts. It usually signals a temporary issue that may delay delivery, but the package is still in SPX’s network. You may need to contact SPX or the seller to resolve the problem and get your shipment back on track.

Why does my tracking show “In Transit” but the package is delayed?

If your SPX package shows "In Transit" but is delayed, it usually means it is still moving through the logistics network but is temporarily held up. Common reasons include high shipment volumes (like holidays), bad weather, staffing issues, or minor routing delays.

Why does my tracking number show “Not Found”?

A "Not Found" status usually means the tracking number was entered incorrectly, hasn’t been registered in SPX’s system yet, or the package hasn’t been scanned. Wait 24–48 hours for the initial updates, double-check the number for any typos, and if the issue continues, contact your seller or SPX.