AliExpress Tracking

Please enter the AliExpress tracking number to check the latest shipping status.

https://www.aliexpress.com/

TRACK

About AliExpress

AliExpress is a global online retail marketplace operated under the Alibaba group ecosystem, not a postal operator or a single parcel carrier. In tracking, “AliExpress” usually means an AliExpress order whose logistics are arranged by the seller, AliExpress logistics programs, Cainiao, origin postal operators, airline or line-haul partners, customs authorities, and destination last-mile carriers.

Pro Tip: If the seller gives an AliExpress order number only, it is not the same as a carrier tracking number. Open the order details page and look for the logistics tracking number, then use 17TRACK to identify the carrier when the actual carrier is unclear.

Carrier Entity Relationships

Entity

Relationship to AliExpress

AliExpress

AliExpress is the marketplace where the buyer places the order and views order-level logistics updates.

View all details for AliExpress

Entity type	Marketplace and order platform.
Why it matters to tracking	AliExpress can show seller shipment notices and logistics events, but the physical package is usually handled by logistics partners rather than AliExpress itself.
Official evidence	AliExpress official website, order pages, help center and buyer protection guidance.

Cainiao

Cainiao is an Alibaba logistics network entity commonly used for AliExpress logistics visibility and cross-border coordination.

View all details for Cainiao

Entity type	Logistics platform and network coordinator.
Why it matters to tracking	A tracking page may show Cainiao milestones even when pickup, flight movement, customs release, or last-mile delivery is performed by another carrier.
Official evidence	Cainiao official tracking and company information pages.

Postal and express partners

Postal operators and express carriers may issue, scan, transport, clear, or deliver the parcel depending on origin and destination.

View all details for postal and express partners

Entity type	Origin carrier, line-haul carrier, customs broker, or last-mile carrier.
Why it matters to tracking	Responsibility changes at handoff points. A partner pre-advice event does not prove the next carrier physically received the package.
Official evidence	Carrier tracking pages, Cainiao tracking records, and AliExpress order logistics pages.

17TRACK

17TRACK independently aggregates available tracking events from AliExpress-related logistics carriers and partner networks.

View all details for 17TRACK

Entity type	Independent multi-carrier tracking platform.
Why it matters to tracking	17TRACK helps identify the likely carrier and normalize events, but 17TRACK cannot change delivery address, approve refunds, open AliExpress disputes, or settle carrier claims.
Official evidence	17TRACK tracking service and API documentation.

Core Overview

Field	Verified information
Common brand name	AliExpress
Official website	https://www.aliexpress.com/
Carrier type	Marketplace logistics interface; not a standalone postal operator or single delivery carrier.
Primary region	Cross-border ecommerce orders shipped between sellers and buyers in supported AliExpress markets.
Tracking page	AliExpress order details after sign-in; Cainiao and carrier partner tracking may also show events.
Parent organization	Alibaba ecosystem; exact contracting entity may vary by country, marketplace terms, and user region.
Founded / headquarters	Not used here because current official logistics help pages do not need this information to resolve parcel tracking issues.

Quick Answer

To track an AliExpress package, enter the logistics tracking number from the AliExpress order details page on AliExpress, Cainiao, the named carrier website, or 17TRACK. 17TRACK is useful when the parcel moves across several carriers, but 17TRACK is independent and does not transport the shipment, update the address, issue refunds, or decide claims.

Situation	Best first action
You have a tracking number	Track it with 17TRACK and compare with the carrier shown in AliExpress order logistics.
You only have an order number	Open AliExpress order details and copy the logistics tracking number, not the order ID.
No result appears	Check spelling, spaces, seller shipment date, carrier choice, and whether the label was only created recently.
Delivered but not received	Check the delivery location, household members, building reception, local carrier proof, and then contact the seller or AliExpress support if needed.

How to Track an AliExpress Package

AliExpress tracking starts from the buyer’s order page and may continue through Cainiao, the origin carrier, customs systems, and the destination carrier. Use both the order page and a multi-carrier tracker when the shipment has multiple handoffs.

Sign in to AliExpress and open the order details page.
Find the logistics or tracking section and copy the tracking number exactly as displayed.
Track on AliExpress first to confirm seller shipment status and buyer-protection context.
Track the same number on 17TRACK to identify possible partner carriers and see normalized events across networks.
If a destination carrier is shown, use that carrier’s official tracking page for delivery appointment, pickup, redelivery, or proof options where available.

Identifier Checklist

Identifier	Use it for tracking?
AliExpress order number	No. It identifies the purchase and dispute record, not the physical parcel.
Logistics tracking number	Yes. This is the primary number to enter on 17TRACK or the carrier website.
Seller reference	Usually no. It may be useful when asking the seller to confirm shipment.
Last-mile notice number	Sometimes. Use it on the local carrier site if a delivery notice, locker code, or pickup notice was left.

Tracking Number Formats and Examples

AliExpress does not use one universal tracking-number format because AliExpress orders can be shipped by Cainiao-linked services, postal services, express carriers, local delivery networks, or seller-selected logistics providers. A number that appears in an AliExpress order may be issued by a partner, not by AliExpress.

Tracking Number Format

Identifier family

Normalized pattern

AliExpress order ID

Numeric or platform order reference shown in the buyer account.

View all details for AliExpress order ID

Length/structure	Platform-controlled and not a public carrier label standard.
Issued by	AliExpress marketplace order system.
Typical service/use	Purchase management, refund or dispute reference, seller communication.
Who sees it and where	Buyer and seller see it in the AliExpress account and order confirmation.
Tracking scope	Not suitable for carrier tracking unless AliExpress maps it internally to logistics records.
Important caveat	Do not paste the order ID into a carrier site and expect parcel scans.

Cainiao or AliExpress logistics number

Alphanumeric partner number such as LP #### #### #### ## or similar masked structures.

View all details for Cainiao or AliExpress logistics number

Length/structure	Varies by logistics product, destination, and handoff partner; spaces and hyphens should be removed before searching.
Issued by	Cainiao-linked logistics system, seller logistics provider, or contracted partner.
Typical service/use	AliExpress Standard Shipping, Choice logistics, consolidated parcels, economy cross-border flows, or seller-arranged service where applicable.
Who sees it and where	Buyer sees it under AliExpress order logistics and may see it in shipping email or app notification.
Tracking scope	Often visible through AliExpress, Cainiao, 17TRACK, and sometimes destination partners after import.
Important caveat	Cainiao visibility does not mean Cainiao physically holds the parcel at every stage.

UPU S10 postal number

Two letters + nine digits + two-letter country code, for example LX ### ### ### CN.

View all details for UPU S10 postal number

Length/structure	13 characters; the nine-digit section includes a check digit in the postal S10 system.
Issued by	Usually the origin postal operator or postal logistics partner, not AliExpress.
Typical service/use	Registered mail, packet, EMS, parcel post, or other postal cross-border flows.
Who sees it and where	Buyer sees it in AliExpress tracking; destination postal sites may also recognize it after handoff.
Tracking scope	Origin export, international exchange, import processing, and destination delivery where postal data is exchanged.
Important caveat	The final country code identifies the issuing postal administration, not necessarily the current country where the parcel is located.

Express carrier number

Numeric or alphanumeric structure controlled by DHL, FedEx, UPS, SF Express, YunExpress, or another named carrier.

View all details for express carrier number

Length/structure	Varies by carrier; examples should be treated as masked formats rather than absolute service rules.
Issued by	The express carrier, freight forwarder, seller label platform, or logistics aggregator.
Typical service/use	Premium cross-border, domestic delivery after import, or seller-selected courier service.
Who sees it and where	Buyer may see it on AliExpress after shipment, and business users may see it in seller logistics exports.
Tracking scope	Usually strong within the issuing carrier network; partner handoffs may require a linked last-mile number.
Important caveat	Do not infer the carrier from prefix alone when AliExpress or Cainiao has not confirmed the carrier.

Last-mile tracking or pickup notice

Local carrier reference, locker code, delivery notice number, or parcel-shop pickup ID.

View all details for last-mile tracking or pickup notice

Length/structure	Country-specific and carrier-specific.
Issued by	Destination postal operator, courier, parcel locker network, or pickup-point operator.
Typical service/use	Redelivery, pickup, proof of delivery, local customer-service search.
Who sees it and where	Recipient may see it on a delivery notice, SMS, app notification, email, or local carrier tracking page.
Tracking scope	Usually only local delivery and pickup stages.
Important caveat	A last-mile number may not show export or overseas line-haul history.

Tracking Statuses and Meanings

AliExpress tracking statuses describe a shared logistics lifecycle rather than one carrier’s private network. The key is to identify who currently has the parcel: seller, origin carrier, logistics partner, customs authority, line-haul operator, or destination carrier.

Status Quick Lookup

Status

What it means

Order information received

A logistics record or label was created, but physical acceptance may not have happened.

View all details for order information received

Lifecycle stage	Pre-shipment.
Current responsible party	Seller or label-issuing logistics system.
What happens next	The seller hands the item to a pickup carrier or warehouse.
What you should do	Wait for the first physical scan; contact the seller if the order remains unshipped close to the AliExpress handling deadline.

Accepted by carrier

A carrier, warehouse, or logistics partner has scanned or received the parcel.

View all details for accepted by carrier

Lifecycle stage	Accepted.
Current responsible party	Origin carrier, Cainiao-linked warehouse, or seller logistics partner.
What happens next	Sorting, consolidation, export preparation, or domestic movement to a gateway.
What you should do	Monitor normally unless the status stops changing for an unusual period for the route.

Departed country of origin

The parcel is prepared for, or has begun, international line-haul movement.

View all details for departed country of origin

Lifecycle stage	In transit.
Current responsible party	Export gateway, airline, line-haul provider, or cross-border logistics partner.
What happens next	International transport and arrival scan in the destination country when data is exchanged.
What you should do	Expect scan gaps during air, sea, rail, or truck line-haul movement.

Arrived at destination country

The shipment has reached an import gateway or exchange facility, not necessarily customs release.

View all details for arrived at destination country

Lifecycle stage	Customs and handover.
Current responsible party	Import gateway, customs authority, destination postal operator, or broker.
What happens next	Security checks, import declaration, tax assessment, and handover to last-mile delivery.
What you should do	Watch for tax-payment or information requests from the destination carrier or customs agent.

Out for delivery

The local delivery carrier has assigned the parcel to a delivery route.

View all details for out for delivery

Lifecycle stage	Out for delivery.
Current responsible party	Destination carrier, courier station, postal route, or locker network.
What happens next	Delivery attempt, locker placement, pickup-point deposit, or exception scan.
What you should do	Check local carrier options for delivery instructions, access codes, or pickup arrangements.

Delivered

The destination carrier recorded a final delivery, pickup, locker, or authorized release event.

View all details for delivered

Lifecycle stage	Delivered.
Current responsible party	Recipient, building recipient, pickup point, locker provider, or final delivery carrier depending on the proof event.
What happens next	The carrier may retain proof data for a limited period under local rules.
What you should do	Check delivery location and local proof first; then contact the seller or AliExpress if the parcel cannot be found.

Delivery failed

The carrier attempted delivery but could not complete it because of access, address, absence, payment, or pickup requirements.

View all details for delivery failed

Lifecycle stage	Exception or pickup.
Current responsible party	Destination carrier and recipient.
What happens next	Redelivery, pickup hold, address correction, tax payment, or return process.
What you should do	Use the local carrier notice or tracking page quickly because pickup and hold periods vary by country and carrier.

Returned to sender

The parcel is being sent back due to failed delivery, refusal, address issue, unpaid charges, customs problem, or expired pickup hold.

View all details for returned to sender

Lifecycle stage	Return.
Current responsible party	Destination carrier, return logistics partner, seller, or origin carrier depending on the route.
What happens next	The item may move back through cross-border logistics before seller resolution.
What you should do	Capture tracking screenshots and contact the seller or AliExpress support before buyer-protection deadlines expire.

Services and Delivery Times

AliExpress delivery options depend on seller location, buyer country, product category, marketplace promotion, and logistics availability. Published delivery promises on AliExpress are order-specific marketplace estimates, while the actual carrier may publish separate service standards.

Service Comparison

Service

Best for

AliExpress Standard Shipping

Tracked cross-border ecommerce parcels where AliExpress logistics visibility is offered.

View all details for AliExpress Standard Shipping

Service type	Marketplace logistics option using contracted logistics partners.
Coverage	Varies by origin, destination, seller enrollment, and item eligibility.
Tracking level	Typically order-level plus carrier-event visibility, but detail differs by route.
Key size/weight condition	Order-specific; the selected logistics provider’s rules apply.
Included protection/extra service	AliExpress buyer protection may apply under platform terms; carrier insurance is separate if offered.
Main limitation	Not a single-carrier product; handoff gaps may occur.

AliExpress Choice / combined logistics

Eligible marketplace orders with platform-managed consolidation or promoted delivery experience.

View all details for AliExpress Choice or combined logistics

Service type	Marketplace program and logistics arrangement, not a postal service class.
Coverage	Shown only for eligible products, sellers, destinations, and campaigns.
Tracking level	Usually visible on AliExpress; partner events may be aggregated through Cainiao-like systems.
Key size/weight condition	Eligibility is determined during checkout and seller fulfillment.
Included protection/extra service	Platform service terms apply to the order.
Main limitation	Service names and delivery promises can vary by country and promotion.

Seller-selected courier

Orders where the seller chooses postal, economy, express, or local logistics.

View all details for seller-selected courier

Service type	Seller-arranged logistics.
Coverage	Depends on the seller’s shipping settings and destination support.
Tracking level	Ranges from basic dispatch events to full door-to-door scans.
Key size/weight condition	Carrier-specific and product-specific.
Included protection/extra service	Carrier extras must be confirmed by the seller or carrier; AliExpress order protection is separate.
Main limitation	The seller may need to correct wrong numbers or identify the actual carrier.

Delivery Time

Service

Published delivery standard

AliExpress order estimate

Varies by origin, destination, seller processing, marketplace route, customs, and service selected at checkout.

View all details for AliExpress order estimate

Business or calendar days	Order-specific; AliExpress checkout and order details control the displayed estimate.
Guarantee status	An estimate or platform promise is not the same as a carrier money-back guarantee.
Starts counting from	Usually seller shipment or logistics acceptance, but buyer-protection dates are platform-defined.
Main delay factors	Seller handling, consolidation, line-haul capacity, customs, address quality, local holidays, weather, and missed handoff scans.
Official source date/validity	Check the current AliExpress order page and help center because delivery promises vary by order and market.

Destination carrier delivery

Varies by local carrier service, delivery route, pickup hold, tax payment, and address access.

View all details for destination carrier delivery

Business or calendar days	Carrier-specific; many local delivery standards count business days.
Guarantee status	Only guaranteed if the destination carrier explicitly offers a guarantee for that service.
Starts counting from	Import release or local carrier acceptance, depending on the carrier.
Main delay factors	Customs release timing, last-mile workload, unpaid duties, incomplete address, failed delivery, and pickup-point capacity.
Official source date/validity	Use the destination carrier’s current tracking and service pages after the carrier is identified.

Common Tracking Problems and Solutions

Most AliExpress tracking problems come from label creation without pickup, carrier handoff gaps, customs processing, local delivery exceptions, or confusion between AliExpress order numbers and logistics tracking numbers.

Problem & Solution

Problem/status shown

Immediate action

Invalid number

Copy the logistics tracking number from order details and remove spaces or punctuation.

View all details for invalid number

Likely cause	Order ID entered, typo, wrong carrier, or number not yet activated.
Check first	AliExpress order logistics page and seller shipment message.
When to escalate	Escalate to the seller if the number remains unusable after the seller claims shipment.
Who to contact	Seller first; AliExpress support if the seller does not resolve within platform rules.

Label created only

Wait for a physical acceptance scan and ask the seller for confirmation if the status does not progress.

View all details for label created only

Likely cause	Electronic shipping information exists but the parcel has not reached the carrier network.
Check first	Seller handling time and first pickup scan.
When to escalate	When the seller’s stated handling period or AliExpress shipment deadline is near expiry.
Who to contact	Seller, because the carrier may not yet possess the item.

Stuck in transit

Compare AliExpress, 17TRACK, Cainiao, and the identified carrier to see whether the gap is during line-haul or local delivery.

View all details for stuck in transit

Likely cause	International transport, consolidation, customs queue, missed scan, or partner handoff.
Check first	Last physical scan location and whether the next stage is customs or destination handoff.
When to escalate	Escalate when the route is clearly outside AliExpress order estimate or buyer-protection window.
Who to contact	Seller or AliExpress for order resolution; destination carrier if it has accepted the parcel locally.

Customs hold

Check whether the destination carrier, customs broker, or postal operator requests tax payment or documents.

View all details for customs hold

Likely cause	Import inspection, missing data, duty or VAT assessment, prohibited item review, or local customs queue.
Check first	Destination carrier notices, SMS, email, official customs or postal portal.
When to escalate	If documents were requested and not processed, or if the item is returned because information was not supplied.
Who to contact	Destination carrier or customs broker for import action; seller for invoice or product details.

Delivered but not received

Check mailbox, porch, parcel locker, reception, neighbors, household members, and local proof before opening an AliExpress dispute.

View all details for delivered but not received

Likely cause	Safe-place delivery, wrong address, building reception, locker delivery, premature scan, or theft.
Check first	Final carrier, delivery proof, delivery coordinates where available, and delivery notice.
When to escalate	Escalate promptly if the local carrier cannot locate the item or the address proof conflicts with your address.
Who to contact	Destination carrier for proof and local investigation; seller or AliExpress for order remedy.

Lost or damaged

Keep packaging, take photos, save tracking records, and contact seller or AliExpress before platform deadlines.

View all details for lost or damaged

Likely cause	Carrier loss, routing failure, warehouse error, damaged contents, or missing items.
Check first	AliExpress buyer-protection status, seller policy, carrier proof, photos, invoice, and package condition.
When to escalate	Escalate within the AliExpress dispute window or the carrier’s claim period if the shipper can file.
Who to contact	Seller or AliExpress for marketplace refund; carrier claim usually requires shipper or account holder participation.

International Shipping, Customs and Carrier Handoffs

AliExpress cross-border parcels commonly pass through multiple custodians. Electronic pre-advice, physical handoff, customs release, and final-mile acceptance are separate events and should not be treated as the same scan.

International Flow

Stage

What is happening

Seller dispatch

The seller prepares the item and transmits logistics data.

View all details for seller dispatch

Physical custodian/responsible entity	Seller or fulfillment warehouse.
Typical tracking event	Order information received or shipment information sent.
Can the tracking number change?	Yes, a later carrier number may be linked after handoff.
Normal visibility gap	Until first pickup or warehouse scan.
What the customer should do	Do not assume the carrier has the parcel until a physical scan appears.

Origin pickup and sorting

A carrier or logistics warehouse receives, sorts, consolidates, and routes the parcel.

View all details for origin pickup and sorting

Physical custodian/responsible entity	Origin courier, Cainiao-linked facility, postal operator, or freight forwarder.
Typical tracking event	Accepted, received by warehouse, or departed sorting center.
Can the tracking number change?	Sometimes; consolidation or postal injection may create a new linked number.
Normal visibility gap	Short gaps during consolidation and export preparation are common.
What the customer should do	Use 17TRACK carrier detection if AliExpress shows only generic logistics names.

Export, line-haul and arrival

The parcel leaves the origin network, moves internationally, and reaches the destination gateway.

View all details for export, line-haul and arrival

Physical custodian/responsible entity	Export gateway, airline, rail, truck, sea carrier, or cross-border line-haul partner.
Typical tracking event	Departed origin country, handed over to airline, or arrived at destination country.
Can the tracking number change?	Yes, especially when a postal or local carrier receives a mapped last-mile number.
Normal visibility gap	Gaps can occur while cargo is in transit and before import scanning.
What the customer should do	Wait for import scan; do not treat destination arrival as customs clearance.

Import customs and last mile

Customs, broker, postal operator, or courier clears and delivers the parcel locally.

View all details for import customs and last mile

Physical custodian/responsible entity	Customs authority, broker, destination post, courier, pickup point, or locker network.
Typical tracking event	Customs clearance, import release, arrived at local facility, out for delivery, or delivered.
Can the tracking number change?	Yes; a local delivery reference may appear for redelivery or pickup.
Normal visibility gap	Gaps depend on customs workload, tax collection, and local carrier data exchange.
What the customer should do	Respond to tax or document requests and use the destination carrier for local delivery actions.

Delivery Management and Post-shipment Options

AliExpress cannot provide every local delivery action because the last-mile carrier controls delivery attempts, pickup points, lockers, proof of delivery, and redelivery where offered. Use the carrier named in the latest local scan for operational changes.

Delivery Management

Option

Who can request

Address correction

Seller before shipment; destination carrier only if local rules permit after import.

View all details for address correction

Eligibility	Depends on shipment stage and carrier policy.
Deadline/available stage	Best before seller dispatch; limited after final-mile routing.
Fee	Not publicly uniform; carrier fees may apply.
Guaranteed?	No, because customs, routing, and carrier systems may already be fixed.
Official action link	AliExpress order message center or the identified destination carrier page.

Redelivery or pickup

Recipient after a failed delivery or pickup notice.

View all details for redelivery or pickup

Eligibility	Available only when the last-mile carrier offers it for that parcel.
Deadline/available stage	After failed attempt or arrival at pickup point; hold periods vary.
Fee	Usually carrier-specific and country-specific.
Guaranteed?	No, unless the local carrier confirms the appointment.
Official action link	Use the local postal or courier tracking page named in the scan.

Proof of delivery

Recipient, seller, or shipper depending on the final carrier’s policy.

View all details for proof of delivery

Eligibility	Available only if the carrier captured proof such as signature, photo, locker record, or delivery scan.
Deadline/available stage	After delivered scan; retention periods vary.
Fee	Carrier-specific.
Guaranteed?	No; some economy services provide only a final scan.
Official action link	Destination carrier tracking or support page.

Lost, Damaged, Claims, Insurance and Refunds

For AliExpress orders, a marketplace refund or dispute is different from a carrier claim. The buyer usually seeks remedy through AliExpress and the seller, while a carrier claim may need the shipper, seller, account holder, or logistics provider.

Claims and Refunds

Process

Use when

AliExpress dispute or refund request

The order is not delivered, delivered incorrectly, damaged, missing items, or not as described under platform rules.

View all details for AliExpress dispute or refund request

Who files	Buyer through AliExpress order page.
Earliest/latest filing time	Order-specific and controlled by the current AliExpress buyer-protection window.
Required evidence	Tracking screenshots, photos, packaging, product condition, correspondence, and local carrier proof where relevant.
Possible outcome	Refund, partial refund, return-and-refund, denial, or request for more evidence.
Official link	AliExpress order details and Help Center.

Carrier investigation or claim

The identified carrier accepts inquiries or claims for loss, damage, or missing contents under its own policy.

View all details for carrier investigation or claim

Who files	Often the shipper, seller, or account holder; recipient rights vary by carrier and country.
Earliest/latest filing time	Carrier-specific and service-specific; check the carrier’s current claim rules.
Required evidence	Tracking number, ship date, value proof, photos, invoice, contents description, and original packaging.
Possible outcome	Search, proof review, settlement to eligible claimant, denial, or request for more information.
Official link	Named carrier’s support or claims page.

17TRACK tracking review

You need to understand events, identify the carrier, or collect a timeline before contacting AliExpress or the carrier.

View all details for 17TRACK tracking review

Who files	No claim is filed through 17TRACK; users can view and organize tracking information.
Earliest/latest filing time	Not applicable because 17TRACK does not decide refunds or carrier compensation.
Required evidence	Tracking number and carrier if known.
Possible outcome	Improved visibility and carrier identification, not a refund or delivery change.
Official link	17TRACK tracking and API documentation.

Shipping Restrictions and Special Handling

Restrictions for AliExpress parcels come from marketplace product rules, export controls, airline security, customs law, and the actual carrier’s transport rules. The summary below is not a complete legal list.

Shipping Restrictions

Customer Service

For AliExpress tracking problems, contact the party that controls the current action: seller for pre-shipment and order correction, destination carrier for local delivery attempts, and AliExpress support for marketplace disputes or buyer-protection issues.

Customer Service

Channel

Best for

AliExpress order page

Order status, seller messages, refund requests, disputes, and buyer-protection timing.

View all details for AliExpress order page

Verified contact/link	AliExpress sign-in and orders
Region/language	Varies by buyer account, country site, and app language.
Hours and time zone	Online account access; human support availability varies and is not summarized here.
Information to prepare	Order number, logistics tracking number, seller name, screenshots, photos, and delivery address.
Important limitation	AliExpress can handle platform remedies but may not operate the physical delivery network.

AliExpress Help Center

Official help articles, buyer-protection guidance, order problems, returns, and dispute instructions.

View all details for AliExpress Help Center

Verified contact/link	AliExpress Help Center
Region/language	Content and language may vary by market.
Hours and time zone	Help articles are online; chat or support availability may vary.
Information to prepare	Order number, tracking number, issue type, evidence, and deadline screenshots.
Important limitation	Do not rely on non-official phone numbers or emails found on third-party sites.

Destination carrier support

Redelivery, pickup, customs payment, proof of delivery, local address access, and delivery exceptions.

View all details for destination carrier support

Verified contact/link	Use the official website of the carrier named in the latest tracking event.
Region/language	Destination-country carrier language and channels apply.
Hours and time zone	Carrier-specific; verify on the official carrier page.
Information to prepare	Tracking number, delivery notice, address, phone number, ID if pickup is required, and recent scan.
Important limitation	The local carrier may not handle AliExpress refunds or seller disputes.

17TRACK

Multi-carrier tracking, carrier identification, normalized events, and business tracking integration.

View all details for 17TRACK

Verified contact/link	17TRACK
Region/language	Multi-region tracking platform.
Hours and time zone	Tracking service availability depends on data returned by carriers.
Information to prepare	Tracking number and carrier name if known.
Important limitation	17TRACK is not affiliated with AliExpress and cannot approve refunds, claims, or delivery changes.

Ecommerce and Business Tracking

Businesses tracking AliExpress-related parcels need to separate consumer order visibility from carrier APIs and multi-carrier tracking APIs. AliExpress order pages help buyers; 17TRACK API helps businesses register numbers, normalize events, and monitor exceptions across carriers.

Developer/API Comparison

Option

Provider

AliExpress consumer tracking

AliExpress

View all details for AliExpress consumer tracking

Carrier coverage	Order-specific logistics records and seller-provided shipping information.
Primary use	Buyer order tracking, disputes, and seller communication.
Authentication	AliExpress account sign-in.
Tracking/batch/webhook capability	Consumer page; public batch webhook capability for general tracking is not confirmed here.
Current developer documentation	Use AliExpress Open Platform only for eligible business integrations, not consumer parcel lookup.
Migration/deprecation note	Do not use undocumented scraping or obsolete unofficial endpoints.

Carrier official APIs

Actual postal or courier carrier

View all details for carrier official APIs

Carrier coverage	Only the issuing carrier or approved partner network.
Primary use	Account-level carrier tracking, labels, pickup, and shipment management where offered.
Authentication	Carrier developer key, OAuth, account credentials, or contract access depending on carrier.
Tracking/batch/webhook capability	Carrier-specific; verify current official documentation.
Current developer documentation	Use the carrier named by the AliExpress tracking event.
Migration/deprecation note	Check for retired endpoints before implementation.

17TRACK API

17TRACK

View all details for 17TRACK API

Carrier coverage	Multi-carrier tracking network supported by 17TRACK.
Primary use	Batch registration, status normalization, event monitoring, and multi-carrier ecommerce visibility.
Authentication	17TRACK API token in the 17token header.
Tracking/batch/webhook capability	Register tracking numbers through the documented v2.4 endpoint and use supported API features according to the 17TRACK documentation.
Current developer documentation	17TRACK API documentation
Migration/deprecation note	Use current v2.4 documentation; carrier code for AliExpress-related shipments should be confirmed from 17TRACK carrier data or left as a placeholder.

FAQ

1. How do I track my AliExpress package?

Enter the tracking number from your AliExpress order details page on AliExpress, the identified carrier website, Cainiao where applicable, or 17TRACK to view available shipment events.

2. Where is my AliExpress tracking number?

Your tracking number is in the order logistics section after the seller ships the order; the AliExpress order ID is not the same as the parcel tracking number.

3. What does an AliExpress tracking number look like?

It can be a Cainiao-linked alphanumeric number, a UPU S10 postal number, an express carrier number, or a local last-mile number, so the format depends on the actual logistics provider.

4. Why does tracking show no information yet?

No information usually means the number is new, entered incorrectly, not yet scanned physically, or associated with a different carrier than the one selected.

5. Why is my AliExpress tracking not updating?

Tracking may pause during consolidation, export processing, international line-haul, customs review, or partner handoff because not every carrier scan is exchanged immediately.

6. How long does AliExpress delivery take?

AliExpress delivery time varies by seller processing, origin, destination, selected logistics option, customs, and local delivery carrier; use the estimate shown on your order as the current order-specific reference.

7. What should I do after a failed delivery attempt?

Use the destination carrier’s notice or tracking page to arrange pickup, redelivery, tax payment, or address clarification because the local carrier controls final delivery actions.

8. What if AliExpress says delivered but I did not receive the package?

Check mailbox, porch, parcel locker, reception, neighbors, household members, and local proof first, then contact the destination carrier and open an AliExpress order issue if the parcel cannot be located.

9. How do I report a lost or damaged AliExpress package?

Keep packaging, photos, tracking records, and order evidence, then use the AliExpress order page for buyer remedy while asking the seller or carrier for investigation where appropriate.

10. How do I contact AliExpress about a tracking problem?

Use the AliExpress order page and Help Center, and prepare your order number, tracking number, latest scan, screenshots, delivery address, and photos if damage or missing contents are involved.

11. Is AliExpress the carrier for my parcel?

AliExpress is usually the marketplace logistics interface, not the physical carrier; the actual carrier may be Cainiao-linked logistics, a postal operator, an express courier, or a local delivery partner.

12. Why does my AliExpress parcel show Cainiao and another carrier?

Cainiao may coordinate or aggregate logistics data while another carrier performs pickup, international transport, customs handoff, or last-mile delivery.

13. Can the tracking number change during international shipping?

Yes, a parcel can receive a linked last-mile number or postal number after consolidation, import, or handoff, while the original AliExpress logistics number may still show the order timeline.

14. Does “arrived at destination country” mean customs cleared?

No, arrival at the destination country means the shipment reached an import gateway or exchange facility; customs clearance and carrier release are separate steps.

15. Who can change the delivery address?

Before shipment, the seller or AliExpress order process may help; after local import, only the destination carrier can offer address correction if its policy and shipment stage allow it.

16. Can businesses track AliExpress shipments through an API?

Businesses can use 17TRACK API for multi-carrier tracking, while AliExpress consumer order tracking is account-based and current public official parcel-tracking API access for general consumers is not confirmed.

Tracking API

# 1. AliExpress official tracking API
# Current public official parcel-tracking API endpoint for general AliExpress consumers is not confirmed.
# Use AliExpress order pages and eligible AliExpress Open Platform documentation only under the applicable business terms.
# Do not implement undocumented scraping or old unofficial endpoints.

# 2. 17TRACK API
# Register an AliExpress-related tracking number for multi-carrier tracking.
# CARRIER_CODE is intentionally left as a placeholder because the actual carrier may be Cainiao,
# a postal operator, an express carrier, or a destination last-mile carrier.

curl -X POST "https://api.17track.net/track/v2.4/register" \
  -H "17token: YourKey" \
  -H "Content-Type: application/json" \
  -d '[
    {
      "number": "TRACKING_NUMBER",
      "carrier": "CARRIER_CODE"
    }
  ]'