Desertcart

https://www.desertcart.com.kw

Enter a tracking number that can be used for shipment tracking to check the logistics history of your Desertcart order.

About desertcart

desertcart is an online shopping platform and cross-border retail marketplace experience for customers in Kuwait through desertcart.com.kw. For tracking, the most important distinction is whether you are looking at a desertcart order record, a shipment record, a carrier tracking number, or a return/refund case.

Brand Entity & Order Ownership

Entity / order party

Role in the order

desertcart platform

Shows products, account orders, checkout, order updates, and support paths for desertcart purchases.

View all details for desertcart platform

What it controls	Order account records, customer communication, available order status, support workflow, and return/refund review for eligible orders.
What it cannot control	Every carrier scan timing, customs release, local delivery attempt, or all third-party merchant handling steps.
Why it matters to tracking	The official account is the first place to confirm whether the order has shipped and whether a carrier tracking number exists.

Buyer account

Holds private order history, shipping address, messages, invoices, and return requests.

View all details for buyer account

What it controls	The customer can view order details, check messages, provide evidence, start eligible support requests, and follow official instructions.
What it cannot control	The buyer cannot create carrier scans or force refund approval outside the platform process.
Why it matters to tracking	Order-level information may be private and unavailable to third-party tracking tools.

Seller or merchant

May source or fulfill certain marketplace items depending on listing and order model.

View all details for seller or merchant

What it controls	Item availability, preparation, seller-provided shipment information, and in some cases shipping handoff.
What it cannot control	Carrier network scans after handoff, customs inspections, or platform refund decisions.
Why it matters to tracking	If a seller has not handed the parcel to a carrier, 17TRACK and carrier sites may not show events yet.

Fulfillment party

Prepares, packs, labels, and hands the parcel to a transportation network.

View all details for fulfillment party

What it controls	Packaging, shipment creation, split shipments, and initial label data.
What it cannot control	Final-mile delivery events after carrier custody.
Why it matters to tracking	A shipping label can exist before the carrier has physically received the package.

Carrier / last-mile carrier

Moves the package and posts logistics scans when tracking is supported.

View all details for carrier or last-mile carrier

What it controls	Pickup scans, transit events, customs handoff messages where available, out-for-delivery scans, delivery proof, and return-to-sender movement.
What it cannot control	Order cancellation, seller disputes, platform refund approval, or item replacement.
Why it matters to tracking	Carrier tracking is the identifier type most likely to work on 17TRACK.

Payment / refund channel

Processes charges, authorizations, reversals, and refunds after approval.

View all details for payment or refund channel

What it controls	Payment settlement timing after a refund is issued through the applicable payment method.
What it cannot control	Return parcel movement or carrier delivery proof.
Why it matters to tracking	A delivered return scan does not by itself prove that a refund has been approved or posted.

17TRACK relationship

Independent parcel tracking platform for available carrier tracking numbers.

View all details for 17TRACK relationship

What it controls	Tracking lookup and event aggregation for supported carrier tracking numbers.
What it cannot control	Private desertcart order data, address changes, seller messages, delivery instructions, refunds, returns, or claims.
Why it matters to tracking	Use 17TRACK after you have a carrier tracking number; use desertcart for order-specific account actions.

Quick Answer

To track a desertcart order, sign in to your desertcart account, open your orders, select the order, and look for shipment, order status, or tracking information. If a carrier tracking number is shown, you can check it on the carrier website or on 17TRACK.

If there is no tracking number yet, the order may still be processing, awaiting seller/warehouse handling, split into multiple shipments, or not yet scanned by the carrier. For private order questions, address issues, cancellation, returns, refunds, or seller communication, use desertcart support or the order details page.

Pro Tip: 17TRACK can help track available carrier tracking numbers and may identify the carrier automatically, but it cannot open your private desertcart order, modify delivery details, contact a seller, start a return, or approve a refund.

How to Track desertcart Orders

Start with the official account because it connects the purchase, seller/fulfillment status, shipment details, and support options. Then use 17TRACK or the carrier site when a carrier tracking number is available.

Tracking Path Comparison

Tracking path

Use when

Official account / Your Orders

You bought the item with a desertcart account and need the most complete order-level view.

View all details for official account tracking

Identifier needed	Account login, order number, or the email/phone used at checkout.
What you can see	Order status, shipment status when available, item splitting, support options, and return/refund actions if eligible.
Best next step	Open the order, check whether it is shipped, then copy the carrier tracking number if shown.
Important limitation	Account status may update before or after the carrier posts a public scan.

Official order email or SMS

You need the order confirmation, shipment message, delivery alert, or support link.

View all details for order email or SMS tracking

Identifier needed	Message sent to the checkout email address or phone number.
What you can see	Order reference, shipment notification, possible tracking link, and customer support route.
Best next step	Search your inbox for desertcart and open the latest shipping notification.
Important limitation	Do not share full order emails publicly because they may contain private account or address data.

17TRACK

You already have a carrier tracking number and want parcel scan aggregation.

View all details for 17TRACK tracking

Identifier needed	Carrier tracking number, not a desertcart order number or payment reference.
What you can see	Available carrier scans such as accepted, in transit, customs-related events, out for delivery, delivered, or return movement.
Best next step	Copy the tracking number exactly and check whether more than one package exists.
Important limitation	17TRACK cannot confirm order eligibility, refund approval, or seller promises.

Carrier website

You know the carrier and need delivery proof, local delivery options, or service-specific messages.

View all details for carrier website tracking

Identifier needed	Carrier tracking number and sometimes destination postcode, phone number, or proof-of-delivery access details.
What you can see	Carrier-specific scan descriptions, attempted delivery notes, pickup instructions, and proof of delivery if available.
Best next step	Use it when a local delivery exception appears or when proof of delivery is needed.
Important limitation	The carrier usually cannot cancel or refund the desertcart order.

Seller or marketplace message center

The listing or order indicates seller handling, missing shipment data, or an item-specific issue.

View all details for seller message tracking

Identifier needed	Order number, seller name, item title, and the shipment or tracking reference provided by the seller.
What you can see	Seller explanations, dispatch status, replacement discussions, or correction of wrong tracking data.
Best next step	Ask for the carrier name and tracking number if the order says shipped but no public scans exist.
Important limitation	Use official desertcart communication paths rather than off-platform payment or private dispute channels.

Guest / gift order route

Someone else ordered for you or you do not control the purchasing account.

View all details for guest or gift order tracking

Identifier needed	Order link, gift message link, tracking number, or help from the purchaser depending on what was shared.
What you can see	Only the information made available to the recipient; private order and payment details may remain hidden.
Best next step	Ask the purchaser to share the shipment tracking number or contact desertcart from the purchasing account.
Important limitation	17TRACK cannot recover private account details from a recipient name or address.

App notifications

You use the desertcart app or mobile account notifications for order alerts.

View all details for app notification tracking

Identifier needed	Signed-in app account and enabled email, SMS, or push notification settings where available.
What you can see	Order alerts, delivery updates, and links back to the order details page when supported.
Best next step	Open the notification, then verify the latest status in the order details page.
Important limitation	A notification may summarize the event and may not replace the full carrier tracking page.

Official account steps: sign in, open your order list, choose the order, check the order status or shipment section, copy the carrier and tracking number if provided, and check whether the order was split into more than one shipment.

Order Numbers, Tracking Numbers and Where to Find Them

A desertcart order number identifies the purchase inside desertcart. A carrier tracking number identifies a parcel inside a delivery network. 17TRACK usually needs the carrier tracking number, not the order number.

Identifier & Tracking Number Guide

Identifier type

Where users find it

Brand order number

Order confirmation email, account order list, invoice, or support conversation.

View all details for brand order number

Looks like / example	Example: DC-ORDER-####### or another desertcart account reference shown by the site.
Who issues it	desertcart order system.
Can 17TRACK use it?	Usually no; use it on desertcart support or account pages.
What it can and cannot prove	It proves a purchase record exists in the account, but it does not prove carrier custody.

Shipment / tracking number

Shipment email, order details page, or tracking link after the parcel ships.

View all details for shipment tracking number

Looks like / example	Example: 1Z #### #### #### ####, LP #########, or other carrier-specific format.
Who issues it	Carrier, fulfillment provider, or shipping label system.
Can 17TRACK use it?	Yes, when the number belongs to a supported carrier and public tracking events are available.
What it can and cannot prove	It can show parcel movement, but it cannot prove item contents or refund approval.

Carrier tracking number

Carrier page, order tracking page, or delivery notification.

View all details for carrier tracking number

Looks like / example	Clearly varies by carrier; use a masked example such as TRACKING-#########.
Who issues it	The delivery carrier or logistics partner.
Can 17TRACK use it?	Yes, if the carrier is supported and the number has entered the carrier tracking system.
What it can and cannot prove	It proves the carrier has a tracking record, but early label creation may not mean physical pickup.

Internal delivery ID

May appear in internal emails or order pages only if desertcart uses one for that order.

View all details for internal delivery ID

Looks like / example	No current public desertcart-specific internal format is confirmed; do not assume Amazon-style TBA numbers.
Who issues it	Platform, fulfillment provider, or internal delivery system when used.
Can 17TRACK use it?	Usually no unless it is also a public carrier tracking number.
What it can and cannot prove	It may identify an internal shipment record but may not be searchable outside the platform.

Return tracking number

Return label, return instructions, drop-off receipt, or carrier acceptance receipt.

View all details for return tracking number

Looks like / example	Carrier-specific return label number, masked as RTN-#########.
Who issues it	Return carrier or return-label system.
Can 17TRACK use it?	Yes, when it is a carrier tracking number supported by 17TRACK.
What it can and cannot prove	It shows return parcel movement, but not whether desertcart approved the refund.

Return authorization / RMA

Return request page, return approval email, or customer service message.

View all details for return authorization

Looks like / example	Example: RMA-####### or another return case reference if issued.
Who issues it	desertcart return or support workflow.
Can 17TRACK use it?	No, unless it is also a carrier tracking number, which is uncommon.
What it can and cannot prove	It identifies a return request, but it does not show package movement.

Gift / order link

Shared by the purchaser, order email, or gift message if the platform provides one.

View all details for gift or order link

Looks like / example	A private URL or message link; do not post it publicly.
Who issues it	Purchaser or desertcart communication system.
Can 17TRACK use it?	No; extract the carrier tracking number if one is visible.
What it can and cannot prove	It may allow limited recipient tracking, but not full account, payment, or refund access.

Seller reference

Seller messages, packing slip, invoice, or marketplace communication.

View all details for seller reference

Looks like / example	Example: SELLER-REF-#####.
Who issues it	Seller, merchant, or supplier system.
Can 17TRACK use it?	No, unless the seller reference is also the carrier tracking number.
What it can and cannot prove	It may help desertcart or seller support locate the item, but it may not be a logistics identifier.

Marketplace order ID

Order page, confirmation email, seller support thread, or invoice.

View all details for marketplace order ID

Looks like / example	Example: MARKETPLACE-ORDER-#######.
Who issues it	Marketplace or seller order management system.
Can 17TRACK use it?	Usually no; first locate the public carrier tracking number.
What it can and cannot prove	It connects the buyer, item, and seller record but does not guarantee dispatch or delivery.

Fulfillment, Sellers and Carriers

Carrier choice can vary by order, region, seller, item type, delivery option, customs route, and last-mile handoff. Do not assume that every desertcart package uses the same carrier.

Fulfillment & Carrier Relationship

Fulfillment model

Who ships it

Platform-facilitated retail order

desertcart or its fulfillment/logistics partners coordinate shipment.

View all details for platform-facilitated retail order

Typical carriers or delivery network	Carrier varies by order, region, item type, and delivery option; use the carrier shown in the order.
Who updates tracking	desertcart may update order status; the carrier updates transport scans.
Who handles delivery issues	Start with desertcart for order-level problems; use the carrier for local delivery proof or delivery-attempt details.
What the customer should check first	Order details for shipment number, carrier name, and whether the order has been split.

Third-party seller / merchant item

The seller, merchant, or supplier may control dispatch before carrier handoff.

View all details for third-party seller item

Typical carriers or delivery network	Varies by seller and route; public carrier details may appear after the seller ships.
Who updates tracking	Seller may provide shipment data; carrier updates movement after acceptance.
Who handles delivery issues	Seller handles pre-shipment questions; desertcart handles platform support; carrier handles movement scans.
What the customer should check first	Seller name, dispatch confirmation, and whether the tracking number is valid for a public carrier.

Cross-border shipment

A fulfillment partner and one or more international and local carriers may be involved.

View all details for cross-border shipment

Typical carriers or delivery network	International, customs, and last-mile networks may differ; use the latest carrier shown in tracking.
Who updates tracking	Multiple logistics systems may update at different points, sometimes with gaps during handoff.
Who handles delivery issues	desertcart for order assistance, carrier for parcel events, customs or local carrier when a specific clearance or delivery message requests action.
What the customer should check first	Latest event location, customs messages, delivery contact details, and whether the tracking number changed at handoff.

Split shipment

Multiple fulfillment parties or carriers may ship different items from one order.

View all details for split shipment

Typical carriers or delivery network	Each package may have its own carrier and tracking number.
Who updates tracking	Each package is updated separately by its carrier and the order system.
Who handles delivery issues	Contact desertcart with the order number and identify which item or package is missing.
What the customer should check first	Item-by-item shipment list and all package tracking numbers.

Digital goods or service order

No physical carrier may be involved.

View all details for digital goods or service order

Typical carriers or delivery network	Not applicable to non-physical delivery.
Who updates tracking	desertcart or the seller updates order fulfillment status.
Who handles delivery issues	desertcart support or the seller, depending on order type.
What the customer should check first	Email delivery, account access, download instructions, or activation messages.

Tracking Statuses and Meanings

Order status, shipment status, carrier scan status, return status, and refund status are different. Use the latest source that controls the relevant step.

Status Quick Lookup

Status shown

Lifecycle stage

Pending / Order placed

Payment and order confirmation

View all details for pending order status

What it usually means	The order record exists but fulfillment may not have started.
Who is responsible now	desertcart order system and payment process.
What happens next	Order confirmation, preparation, cancellation review, or support request depending on the order.
What the customer should do	Check payment confirmation and the shipping address in the account.

Processing / Preparing shipment

Seller or warehouse handling

View all details for processing shipment status

What it usually means	The item is being sourced, packed, or assigned to a shipment.
Who is responsible now	Seller, warehouse, or fulfillment partner.
What happens next	A label or carrier tracking number may be created.
What the customer should do	Wait for shipment confirmation unless the official estimated window has passed.

Shipped / Label created

Shipment created or handed to carrier

View all details for shipped or label created status

What it usually means	A shipment exists, but the carrier may or may not have posted its first physical scan.
Who is responsible now	Fulfillment party until carrier acceptance; carrier after scan.
What happens next	Accepted, in transit, or pickup scan should appear when carrier data is available.
What the customer should do	Try the tracking number on 17TRACK and the carrier site after allowing time for scan propagation.

In transit

Carrier movement

View all details for in transit status

What it usually means	The parcel is moving through a carrier or logistics network.
Who is responsible now	Carrier or logistics partner.
What happens next	Sorting, export, import, customs, local handoff, or delivery routing.
What the customer should do	Monitor latest event and check whether customs or address action is requested.

Out for delivery

Last-mile delivery

View all details for out for delivery status

What it usually means	The package is assigned to a delivery route for the destination area.
Who is responsible now	Last-mile carrier.
What happens next	Delivery, attempted delivery, pickup notice, or exception.
What the customer should do	Be reachable at the delivery address and check carrier delivery instructions if available.

Delivered

Delivery scan completed

View all details for delivered status

What it usually means	The carrier recorded delivery to the address, a reception point, or another accepted location.
Who is responsible now	Carrier for proof of delivery; desertcart or seller for order dispute review.
What happens next	If not received, investigation may require delivery proof and buyer evidence.
What the customer should do	Check nearby locations, household members, reception, neighbors, and proof-of-delivery details before escalating.

Exception / Failed attempt

Delivery problem

View all details for exception or failed attempt

What it usually means	Address issue, access issue, customs hold, missed delivery, damaged parcel, or operational delay.
Who is responsible now	Depends on message: buyer for missing information, carrier for delivery attempt, platform for order support.
What happens next	Redelivery, pickup, correction request, return to sender, or investigation.
What the customer should do	Read the exact carrier event and contact the party named in the notice.

Return / Refund

After-sales lifecycle

View all details for return or refund status

What it usually means	A return request, return shipment, inspection, or payment refund process is in progress.
Who is responsible now	Return carrier for parcel movement; desertcart or seller for refund decision; payment provider for posting.
What happens next	Return delivery, inspection, approval, rejection, replacement, or refund processing.
What the customer should do	Keep the return receipt and distinguish return tracking from refund status.

Delivery Time and Delay Factors

Use the estimated delivery information shown for your own order. desertcart orders may differ by item availability, seller processing, international route, customs, delivery option, and destination.

Delivery Time & Delay Factors

Scenario/service

Typical timing source

Standard physical order

Estimated delivery shown at checkout, order page, or shipment message.

View all details for standard physical order timing

What can delay it	Payment review, item availability, packaging, carrier pickup, weather, operational delays, or incorrect address.
When tracking may update	After shipment creation and carrier scan; sometimes after the first sorting event.
Who to contact first	desertcart if the order estimate has passed or order status has not changed.
Important caveat	An estimated date is not the same as a guaranteed delivery promise unless the official order explicitly says so.

Cross-border order

Order estimate plus carrier events for export, import, and local delivery.

View all details for cross-border order timing

What can delay it	International handoff, customs review, required documents, prohibited/restricted goods review, and last-mile routing.
When tracking may update	Updates may pause between export departure, import processing, and local carrier handoff.
Who to contact first	desertcart for order support; carrier or customs contact only when the event asks for recipient action.
Important caveat	Tracking gaps do not always mean the parcel is lost during international transit.

Third-party seller item

Seller dispatch estimate and desertcart order status.

View all details for third-party seller timing

What can delay it	Seller stock confirmation, sourcing delay, incorrect tracking upload, or late handoff.
When tracking may update	Only after the seller or fulfillment party creates a valid shipment and carrier scans it.
Who to contact first	Use the order page or seller/platform support path depending on what the order shows.
Important caveat	A seller marking an order as shipped may precede a carrier scan.

Split shipment

Separate item-level delivery estimates and package tracking numbers.

View all details for split shipment timing

What can delay it	Different warehouses, sellers, carriers, customs routes, or item availability.
When tracking may update	Each package updates independently.
Who to contact first	desertcart with the order number and the missing item/package reference.
Important caveat	One delivered package does not prove that every item in the order was delivered.

Large, restricted, high-value, or signature item

Order-specific shipping information and carrier notice.

View all details for special item timing

What can delay it	Extra handling, documentation, recipient contact, appointment delivery, or signature requirements.
When tracking may update	After carrier assignment and again when delivery is scheduled or attempted.
Who to contact first	Carrier for delivery appointment details if shown; desertcart for order eligibility or item issue.
Important caveat	Do not waive signature or alter delivery instructions unless the official carrier or platform option allows it.

Holiday / peak period

Order estimate and latest carrier network scans.

View all details for holiday or peak timing

What can delay it	High order volume, carrier capacity, customs queues, public holidays, or local delivery backlogs.
When tracking may update	Often in batches after sorting or route assignment.
Who to contact first	desertcart if the order estimate has passed; carrier if the package is already in last-mile exception.
Important caveat	A delayed estimate does not automatically confirm loss or refund eligibility.

Common Problems and Next Steps

Match the problem to the stage of the order lifecycle before escalating. The right contact may be desertcart, the seller, the carrier, or your payment provider after desertcart has issued a refund.

Problem & Next Step

Problem shown

Check first

No tracking number

Order status, shipment email, and whether the item is still processing.

View all details for no tracking number

Likely cause	Order not shipped, label not created, seller handling delay, or digital/non-carrier fulfillment.
Immediate action	Wait for shipment notice unless the official estimate has passed.
When to escalate	Escalate when the order page shows a missed delivery estimate or support option.
Who to contact	desertcart support or seller path shown in the order.

Tracking number not working

Copy accuracy, carrier selection, recent label creation, and spaces or punctuation.

View all details for tracking number not working

Likely cause	Number not yet active, wrong carrier, order number entered instead of tracking number, or seller uploaded an incorrect reference.
Immediate action	Try 17TRACK auto-detect and the carrier named by desertcart.
When to escalate	Escalate if it remains invalid after shipment should have entered carrier custody.
Who to contact	desertcart or seller for corrected tracking; carrier only if the carrier recognizes the number.

Order says shipped but no scans

Whether the first carrier acceptance scan has occurred.

View all details for shipped but no scans

Likely cause	Label created before pickup, delayed carrier upload, or seller dispatch not physically handed over.
Immediate action	Check again after the next carrier processing cycle and verify the carrier name.
When to escalate	When the shipment remains scanless beyond the order’s expected movement window.
Who to contact	desertcart or seller first.

Package stuck

Latest event location, customs wording, and whether it is an international handoff.

View all details for package stuck

Likely cause	Sorting backlog, customs review, route handoff, or missed scan.
Immediate action	Monitor for the next scan and check whether the event requests recipient action.
When to escalate	Escalate when the order estimate has passed or carrier shows an exception.
Who to contact	Carrier for specific parcel exception; desertcart for order-level delay support.

Delivery attempted

Carrier notice, phone call, address access, and pickup/redelivery instructions.

View all details for delivery attempted

Likely cause	Recipient unavailable, access issue, incomplete address, or delivery schedule problem.
Immediate action	Follow the carrier’s redelivery or pickup instructions if available.
When to escalate	If no redelivery option appears or the package risks return to sender.
Who to contact	Carrier first for redelivery; desertcart if order support is needed.

Address problem

Address in order details and latest carrier exception wording.

View all details for address problem

Likely cause	Incomplete phone, building, area, postal, or access information.
Immediate action	Use official order support or carrier correction route; do not send private data through public comments.
When to escalate	Immediately if the carrier marks the parcel undeliverable or return-to-sender.
Who to contact	Carrier if already in last-mile delivery; desertcart if the order has not shipped or platform approval is required.

Customs hold

Tracking event for documents, duties, restricted item, or recipient action.

View all details for customs hold

Likely cause	Import review, missing documentation, item restriction, duty/tax process, or random inspection.
Immediate action	Follow the official carrier or desertcart instruction if documents or payment are requested.
When to escalate	When the event does not change and no action route is provided.
Who to contact	desertcart for order support; carrier/customs contact only through official notices.

Delivered but not received

Delivery location, reception, household, neighbors, delivery photo, and proof of delivery.

View all details for delivered but not received

Likely cause	Safe-place delivery, reception pickup, neighbor delivery, wrong scan, premature scan, or misdelivery.
Immediate action	Check all delivery locations, ask household/reception/neighbors, review proof of delivery, then contact the carrier or desertcart with evidence.
When to escalate	Escalate promptly if the proof of delivery conflicts with your address or the package cannot be located.
Who to contact	Carrier for delivery proof; desertcart or seller for item-not-received review. Refund is not automatic.

Split shipment missing item

All package numbers and item-level shipment list.

View all details for split shipment missing item

Likely cause	Another package still in transit, item cancelled, seller delay, or packing error.
Immediate action	Compare delivered package contents with the order’s shipment list.
When to escalate	When all packages show delivered or no shipment exists for the missing item.
Who to contact	desertcart with photos, packing slip, order number, and missing item name.

Wrong item / damaged / lost

Photos, packaging, tracking event, invoice, and item description.

View all details for wrong damaged or lost item

Likely cause	Seller error, warehouse error, carrier damage, or delivery loss.
Immediate action	Document the issue before discarding packaging and open the official support path.
When to escalate	As soon as the item is received damaged/wrong or when tracking supports a loss investigation.
Who to contact	desertcart or seller for order resolution; carrier may need to inspect damage in some cases.

Return not updating / refund pending

Return tracking number, drop-off receipt, return case, and refund status in account.

View all details for return not updating or refund pending

Likely cause	Return carrier has not scanned, return is in transit, item awaits inspection, or payment posting is pending after approval.
Immediate action	Track the return carrier number and check refund case status separately.
When to escalate	When return delivery is confirmed but refund status has not progressed according to the official case information.
Who to contact	desertcart for refund case; carrier for return parcel scans; payment provider only after refund has been issued.

Returns, Exchanges and Refunds

Return tracking and refund status are separate. A return carrier scan can show movement back to a facility, while refund approval depends on desertcart or seller review, item condition, policy eligibility, and payment processing.

Returns & Refunds

Scenario

Where to start

Return request

Order details page or official support/return path.

View all details for return request

Who can start it	The buyer account holder or authorized purchaser.
Identifier needed	Order number, item, reason, photos when needed, and account email/phone.
Return shipping/tracking	Use the return label or instructions issued by desertcart or seller if eligible.
Refund timing dependency	Depends on eligibility review, return receipt, inspection, and payment method processing.
Important limitation	Do not ship returns to an address not provided by the official return process.

Exchange or replacement

Support conversation or order issue workflow.

View all details for exchange or replacement

Who can start it	Buyer account holder, subject to item and policy eligibility.
Identifier needed	Order number, item SKU/name, photos, and explanation of the issue.
Return shipping/tracking	A replacement may require return tracking or issue evidence before shipment.
Refund timing dependency	May be handled as replacement, return-and-refund, or seller resolution.
Important limitation	Availability of the replacement item is not guaranteed unless confirmed by desertcart.

Cancel order

Order details page before shipment or official support if cancellation option appears.

View all details for cancel order

Who can start it	Buyer account holder before the order reaches a non-cancellable stage.
Identifier needed	Order number and account verification.
Return shipping/tracking	Not applicable if successfully cancelled before shipping; return may be needed after dispatch.
Refund timing dependency	Depends on whether the charge was authorized, captured, cancelled, or refunded.
Important limitation	17TRACK cannot cancel a shipment or recall a package.

Return package tracking

Return label carrier website or 17TRACK with the return tracking number.

View all details for return package tracking

Who can start it	Anyone holding the valid carrier return tracking number can view public tracking events.
Identifier needed	Return carrier tracking number, not only RMA.
Return shipping/tracking	Keep the drop-off receipt until the return case is closed.
Refund timing dependency	Refund review often begins after return delivery or inspection, not merely after drop-off.
Important limitation	17TRACK cannot see whether the returned item passed inspection.

Gift return

Purchaser account or official support route available to the recipient.

View all details for gift return

Who can start it	Usually the purchaser; recipient options depend on what desertcart provides for the order.
Identifier needed	Gift/order link, order number from purchaser, or tracking number.
Return shipping/tracking	Follow the official return instructions associated with the order.
Refund timing dependency	Refund may go to the original payment method unless official gift return rules state otherwise.
Important limitation	A recipient may not have access to payment or refund details.

Third-party seller return dispute

Official desertcart support or seller communication path inside the order.

View all details for third-party seller return dispute

Who can start it	Buyer account holder with order evidence.
Identifier needed	Order number, seller name, messages, photos, return tracking, and proof of delivery.
Return shipping/tracking	Use only the return method approved in the platform workflow.
Refund timing dependency	Depends on seller/platform review and return evidence.
Important limitation	Off-platform agreements may be difficult to verify in a dispute.

Customer Service and Escalation

Use official desertcart account and support paths for order-specific help. Prepare evidence before contacting support so the correct party can verify the shipment, seller, or refund case.

Customer Service

Channel

Best for

Order details page

Order status, tracking number, cancellation, return, missing item, and item-specific help.

View all details for order details page

Where to access	Sign in at desertcart.com.kw and open your orders/account area.
Information to prepare	Order number, item name, tracking number, delivery address, and latest carrier event.
Who should use it	Buyer account holder or authorized purchaser.
Important limitation	Private order access may require the original account.

desertcart customer service page

General help, account questions, shipping, return, and order assistance.

View all details for desertcart customer service page

Where to access	desertcart Customer Service.
Information to prepare	Account email/phone, order number, tracking number, seller name, photos, invoice, and support case history.
Who should use it	Buyers who cannot solve the issue from the order details page.
Important limitation	Do not rely on unverified phone numbers or unofficial social media accounts for payment or refund instructions.

Seller communication path

Seller dispatch delay, wrong tracking, item not as described, or seller-specific return question.

View all details for seller communication path

Where to access	Inside the order or support workflow if seller contact is provided.
Information to prepare	Seller name, item title, order ID, tracking reference, screenshots, and messages.
Who should use it	Buyers whose order indicates seller involvement.
Important limitation	Keep communication inside the official platform path for evidence.

Carrier support

Delivery attempt, proof of delivery, pickup notice, local address issue, or route exception.

View all details for carrier support

Where to access	The official carrier website shown in the tracking details or delivery notice.
Information to prepare	Carrier tracking number, recipient name, destination details, latest event, and proof-of-delivery request.
Who should use it	Recipient or buyer when the parcel is already in carrier custody.
Important limitation	Carrier support generally cannot refund the desertcart order or resolve seller disputes.

Payment provider

Refund posting after desertcart confirms a refund has been issued.

View all details for payment provider support

Where to access	Your card issuer, wallet, bank, or payment account support.
Information to prepare	Refund confirmation, transaction ID, order number, amount, and payment method.
Who should use it	Buyer after refund issuance is confirmed by desertcart but not posted by the payment provider.
Important limitation	Contacting the payment provider before platform refund approval may not solve an order dispute.

17TRACK

Checking public carrier tracking events for outbound or return parcels.

View all details for 17TRACK support boundary

Where to access	17TRACK tracking tools and API for carrier tracking numbers.
Information to prepare	Carrier tracking number and carrier name if known.
Who should use it	Buyers, recipients, sellers, and merchants who have a public tracking number.
Important limitation	17TRACK is not desertcart and cannot change orders, returns, addresses, or refunds.

Seller, Marketplace and Buyer Responsibility

Because desertcart can involve platform ordering, seller/merchant sourcing, fulfillment partners, and carriers, keep evidence for the exact issue and use the official order workflow to preserve the support trail.

Marketplace Responsibility

Issue

Buyer action

Seller has not shipped

Check the order estimate and ask through the official order support path.

View all details for seller has not shipped

Platform role	Shows order status and may provide escalation options.
Seller role	Confirms availability, dispatch, or cancellation if seller-managed.
Carrier role	No role until a parcel is handed over and scanned.
Evidence to keep	Order estimate, seller messages, item page, and order number.

Seller provided wrong tracking

Request corrected carrier name and tracking number through the platform.

View all details for wrong tracking from seller

Platform role	Can review seller-provided data and order support evidence.
Seller role	Must provide accurate shipment reference if responsible for shipping.
Carrier role	Can only confirm a number it recognizes.
Evidence to keep	Invalid tracking screenshot, seller message, order ID, and carrier response.

Item not received

Compare order status, carrier proof, delivery location, and split shipment list.

View all details for item not received

Platform role	Reviews order-level item-not-received claim.
Seller role	May respond with dispatch evidence or replacement/refund position.
Carrier role	Provides delivery scan and proof of delivery where available.
Evidence to keep	Tracking events, delivery proof, photos, reception notes, and communication history.

Item not as described

Take photos and open a return or dispute path before using the item further.

View all details for item not as described

Platform role	Provides return/support workflow and may review seller listing evidence.
Seller role	May explain listing, propose return, or provide replacement.
Carrier role	Usually not responsible unless shipping damage caused the issue.
Evidence to keep	Product photos, packaging, listing screenshots, invoice, and messages.

Return dispute

Keep return authorization, label, drop-off receipt, and return tracking.

View all details for return dispute

Platform role	Reviews return eligibility, evidence, and seller response.
Seller role	May inspect returned item or contest condition.
Carrier role	Shows whether the return parcel moved and delivered.
Evidence to keep	Return label, drop-off receipt, photos, tracking, and case ID.

Delivery scan conflict

Ask carrier for proof of delivery and give desertcart conflicting evidence.

View all details for delivery scan conflict

Platform role	Reviews item-not-received claim based on carrier and buyer evidence.
Seller role	May provide dispatch evidence but does not control final-mile scan accuracy.
Carrier role	Controls delivery proof, location, time, and scan investigation.
Evidence to keep	Delivery proof, address mismatch, photos of delivery area, and timestamped messages.

Refund after delivery failure

Wait for platform review and payment processing after refund approval.

View all details for refund after delivery failure

Platform role	Determines refund or replacement eligibility.
Seller role	May be asked for shipping or item evidence.
Carrier role	May provide loss, damage, or return-to-sender scans.
Evidence to keep	Case ID, tracking events, carrier proof, refund confirmation, and payment statement.

Brand App, Notifications and Delivery Options

desertcart account, email, SMS, and app-style notifications may help you follow order progress when enabled. Delivery changes depend on the carrier and what the order or carrier page allows.

App, Notifications and Delivery Options

Feature

Use case

Account order alerts

Follow processing, shipping, delivery, return, and support updates.

View all details for account order alerts

Where to enable	Account notification settings where available.
When it appears	After order events or support updates.
What it can change	It can help you react faster to status changes.
Limitations	Notification text may be shorter than the full order or carrier record.

Email or SMS shipping notice

Find the order number, tracking link, carrier details, or delivery notice.

View all details for email or SMS shipping notice

Where to enable	Checkout contact details and account settings if provided.
When it appears	Order confirmation, shipment, delivery, return, or support steps.
What it can change	It can provide quick access to the latest official status.
Limitations	Messages can be delayed, filtered, or sent to the original purchaser only.

Carrier delivery options

Redelivery, pickup, delivery instruction, or proof-of-delivery request when carrier supports it.

View all details for carrier delivery options

Where to enable	Official carrier tracking page or delivery notice.
When it appears	After the parcel reaches a carrier that supports recipient options.
What it can change	May allow appointment, pickup, or address clarification if permitted.
Limitations	Some changes require sender approval; 17TRACK cannot submit delivery instructions.

Pickup point / locker

Use only if the order or carrier offers a pickup location option.

View all details for pickup point or locker

Where to enable	Checkout, order page, or carrier page when available.
When it appears	Usually during delivery selection or after a failed delivery attempt.
What it can change	May change where the package is collected.
Limitations	Availability is not confirmed for every desertcart order and should not be assumed.

Business, Seller or Developer API

Current public official desertcart order tracking API documentation is not confirmed. Businesses that need tracking automation should use carrier tracking numbers and an independent tracking API such as 17TRACK where appropriate.

Developer/API Comparison

Option

Primary use

desertcart public order tracking API

Not confirmed as a publicly documented API for customer order tracking.

View all details for desertcart public order tracking API

Provider	desertcart, if privately available.
Order/tracking coverage	No current public official coverage confirmed for external developers.
Authentication/access	Not publicly confirmed.
Webhook/batch capability	Not publicly confirmed.
Current documentation	No public official developer documentation confirmed from the referenced desertcart customer site.
Important limitation	Do not build an integration by scraping private customer account pages.

17TRACK Tracking API

View all details for 17TRACK Tracking API

Provider	17TRACK.
Order/tracking coverage	Carrier tracking number events for supported carriers; not private desertcart order details.
Authentication/access	API token in the 17token header according to 17TRACK API documentation.
Webhook/batch capability	Refer to 17TRACK API documentation for current product capabilities.
Current documentation	17TRACK API documentation.
Important limitation	Use carrier tracking numbers, not desertcart order numbers, payment IDs, or invoices.

FAQ

Basic FAQs

1. How do I track my desertcart order?

Sign in to your desertcart account, open your order details, and use the available tracking number with the official carrier or 17TRACK when carrier tracking is available.

2. Where do I find my desertcart tracking number?

Look in the shipment email, SMS, app notification, or order details page after the order ships. If only an order number appears, the parcel may not yet have a carrier tracking number.

3. Can I track a desertcart package with my order number?

Usually no, because an order number identifies the purchase inside desertcart, not the parcel inside a carrier network. Use the order number with desertcart support and look for the carrier tracking number for 17TRACK.

4. What should I do if my desertcart order has no tracking number?

Check whether the order is still processing or awaiting seller/warehouse dispatch. If the official estimated window has passed, contact desertcart through the order or customer service page.

5. Why is my desertcart tracking number not updating?

Tracking may pause because the label was created before pickup, the package is between carriers, the parcel is in customs, or carrier scans are delayed. Verify the number and carrier, then escalate if the order estimate has passed.

6. How long does desertcart delivery take?

Use the delivery estimate shown for your specific order because timing varies by item, seller, country route, customs, and final-mile carrier. Do not treat a general estimate as a guaranteed delivery date unless your official order explicitly says so.

7. What if my desertcart package says delivered but I did not receive it?

Check the delivery location, household members, reception desk, neighbors, and any proof-of-delivery photo or note first. If it is still missing, contact the carrier for delivery proof and desertcart or the seller for an item-not-received review.

8. Can 17TRACK track my desertcart return?

Yes, if your return label has a carrier tracking number supported by 17TRACK. 17TRACK can show return parcel movement, but it cannot confirm whether desertcart approved the refund.

9. How do I check my desertcart refund status?

Check the return or refund case in your desertcart account or support conversation. A return delivered scan is useful evidence, but refund timing depends on eligibility review, inspection, and payment processing.

10. How do I contact desertcart about an order?

Use the order details page or the official desertcart customer service page and prepare your order number, tracking number, account email or phone, seller name, photos, and latest tracking event.

Expert FAQs

11. Who is responsible when a desertcart seller has not shipped?

The seller or fulfillment party is responsible for dispatch before carrier handoff, while desertcart provides the order support workflow. A carrier and 17TRACK can only show movement after a valid tracking record exists.

12. Why does one desertcart order have multiple tracking numbers?

One order can be split into multiple shipments when items come from different sellers, warehouses, routes, or availability windows. Track each package separately and compare each delivered package with the item-level shipment list.

13. Does desertcart use a fixed carrier in Kuwait?

No fixed public carrier list should be assumed for every order. The carrier can vary by region, item, seller, route, delivery option, and last-mile handoff, so use the carrier shown in your order or tracking notice.

14. Can a gift recipient track a desertcart order without the buyer account?

Only limited tracking is possible if the purchaser shares a tracking number or official order link. Private payment, refund, and account details normally require the purchasing account or authorized support verification.

15. What does customs hold mean for a desertcart cross-border order?

It means the parcel may be under import review, awaiting documents, duties, restricted-item clearance, or local release. Follow only official desertcart, carrier, or customs instructions and keep screenshots of all tracking events.

16. Can I use a desertcart order number with the 17TRACK API?

No, the 17TRACK API is designed for carrier tracking numbers, not desertcart order numbers, invoices, or payment IDs. First retrieve the carrier tracking number from desertcart or the shipment email.

17. What evidence should I keep for a desertcart delivery dispute?

Keep the order number, tracking number, delivery proof, photos of the delivery area or damaged item, packaging, seller messages, return label, and support case ID. This separates carrier evidence from seller and platform responsibility.

Tracking API

The 17TRACK API registers carrier tracking numbers for tracking. It does not accept desertcart order numbers, payment references, invoices, RMA numbers, or private account identifiers as substitutes for a carrier tracking number.

curl -X POST "https://api.17track.net/track/v2.4/register" \
  -H "17token: YourKey" \
  -H "Content-Type: application/json" \
  -d '[
    {
      "number": "TRACKING_NUMBER"
    }
  ]'