Ninjavan (SG) Tracking

Please enter the Ninjavan (SG) tracking number to check the latest shipping status.

https://www.ninjavan.co/en-sg

TRACK

About Ninjavan SG

Ninjavan SG is the Singapore operation presented on the official Ninja Van Singapore website. It provides last-mile parcel delivery, international parcel delivery, fulfilment and warehousing, B2B restocking, freight forwarding, customs clearance and cold-chain logistics for individuals, e-commerce sellers, SMEs and enterprises.

Fact	Verified information
Official name	Ninjavan SG
Official website	https://www.ninjavan.co/en-sg
Carrier type	Multi-service logistics provider with Singapore last-mile and international parcel capabilities.
Primary region	Singapore, Southeast Asia and selected international destinations.
Published international reach	The Singapore international-delivery page describes shipping to 46 countries; the one-off Ninja Flexi page lists specific destinations and service-specific estimates.

Carrier Entity Relationships

Entity

Relationship to Ninjavan SG

Ninjavan SG

Ninjavan SG operates Singapore parcel delivery and logistics solutions described on the Singapore site.

View all relationship details for Ninjavan SG

Operated services	Last Mile Delivery, Ninja Flexi, Ninja Dash, Ninja B2B and Ninja Cold are named services or solutions on the Singapore website.
Tracking products	The official pages describe tracking and delivery updates for last-mile, international and B2B shipments.
Network entities	Ninja Points are customer drop-off locations; the Ninja Flexi page states that more than 800 locations are available island-wide.
International partners	International shipments can involve destination-country logistics and customs entities. The supplied official pages do not identify a universal last-mile partner for every destination.
17TRACK relationship	17TRACK is an independent aggregation platform. A result on 17TRACK does not mean that 17TRACK transports the parcel or can change a delivery decision.

Quick Answer

Enter the shipment tracking number supplied by the sender or shown on the shipping label into the official Ninjavan SG tracking route or 17TRACK. If no result appears, first check whether you entered a tracking number rather than an order or reference number, then allow time for the first carrier scan and confirm the shipment with the seller.

Pro Tip: 17TRACK displays available carrier events but does not transport parcels, change addresses, approve refunds or decide claims.

How to Track Ninjavan SG Packages

Use the official Ninjavan SG website when you need carrier support, shipment amendments or delivery-specific assistance. Use 17TRACK when you want a consolidated view across available carrier events.

Route	Steps and limitations
Official Ninjavan SG route	Open the official Singapore website, locate the tracking function, enter the shipment identifier and review the latest event. Use the official support channels when the shipment needs operational action.
17TRACK route	Open 17TRACK, enter the shipment number and select the detected carrier if required. The displayed history depends on data supplied by Ninjavan SG and any handoff carrier.
Number location	Check the sender’s dispatch email, marketplace shipment page, Ninjavan SG label, receipt or air waybill. An order number is not automatically a tracking number.
No number or no result	Ask the merchant or sender for the carrier tracking identifier, remove accidental spaces only when the tracking form requires it, and retry after the parcel has been handed to the carrier. Do not treat label creation as physical acceptance.

Tracking Number Formats and Examples

The supplied Singapore pages do not publish one universal Ninjavan SG number pattern. Use the complete identifier shown by the sender or label rather than inferring a service from a prefix alone. The examples below are deliberately masked.

Tracking Number Format

Identifier family

Normalized pattern

Carrier shipment identifier

Masked alphanumeric or numeric string supplied on the Ninjavan SG label or shipment record.

View all details for carrier shipment identifiers

Issued by	The identifier may be created by Ninjavan SG, a merchant platform or an origin logistics system. Being searchable by Ninjavan SG does not by itself prove who issued it.
Typical use	Domestic last-mile, international parcel, return, fulfilment or business shipment visibility.
Where seen	Shipping labels, merchant dispatch notifications, air waybills and business dashboards.
Tracking scope	Visibility can begin at electronic order creation and become operational after a physical pickup or acceptance scan.
Caveat	Order IDs, payment references and customer references can be different from the carrier shipment identifier. Ask the sender when the number is rejected.

International postal or partner identifier

A separate origin-post or destination-partner identifier may remain visible during an international handoff.

View all details for international partner identifiers

Issued by	The origin carrier, postal operator, marketplace or international logistics partner may issue the identifier.
User scenario	A cross-border buyer may see the original number in a marketplace email while Ninjavan SG or a destination carrier adds events after handoff.
Number changes	Do not assume a new number exists. Request the linked last-mile identifier from the merchant if the destination carrier requires one.
Visibility gap	Export, line-haul, customs and first destination scan can create periods with no new public event.

Tracking Statuses and Meanings

Status

Meaning

Order or label created

Shipment data exists, but the parcel may still be with the sender.

View all details for order or label created

Lifecycle stage	Pre-shipment.
Responsible party	Sender or merchant until physical acceptance.
Next event	Pickup, drop-off or first processing scan.
Action	Ask the sender whether the parcel has actually been handed over.

Picked up or accepted

A carrier scan indicates that Ninjavan SG has received the shipment into its network.

In transit or sorting

The parcel is moving between processing points or delivery facilities; scans are not necessarily continuous.

Out for delivery

The parcel has entered the final delivery stage. Keep the address and recipient available.

Delivered

A delivery scan was recorded. Check the stated location, household, building reception and neighbours before escalating.

Exception, failed delivery or return

An address, access, recipient, parcel or network issue needs attention; the sender should contact Ninjavan SG when account-level action is required.

Services and Delivery Times

Service Comparison

Service	Best for
Last Mile Delivery	Private and commercial final-mile deliveries in Singapore.
Ninja Flexi	One-off pickup or drop-off parcels up to 30 kg, with no account or minimum volume requirement.
Ninja Dash	Shopify sellers and enterprises needing postpaid shipping, bulk fulfilment or integrations.
Ninja B2B	Retail restocking and warehouse-to-store distribution in Singapore.
Ninja Cold	Temperature-controlled business delivery, including chilled 2°C–8°C and frozen -15°C or colder solutions.
International Parcel Delivery	Cross-border parcel shipping for businesses and individuals to international markets.

Delivery Time

Service	Published delivery standard
Singapore last mile	Typically within 1–3 working days; the exact date can vary.
Ninja Flexi to Singapore	Within 3 working days.
Ninja Flexi to West Malaysia	3–6 working days.
Ninja Flexi to East Malaysia	4–9 working days.
Ninja Flexi to Australia	9–16 working days.
Ninja Flexi to United States	14–18 working days.
Ninja Flexi to United Kingdom	9–12 working days.

Destination Country Delivery Times

Destination Country / Region	Estimated delivery time range
Singapore	Within 3 working days for Ninja Flexi.
West Malaysia	3–6 working days for Ninja Flexi.
East Malaysia	4–9 working days for Ninja Flexi.
Manila, Philippines	3–6 working days for Ninja Flexi.
Rest of the Philippines	7–11 working days for Ninja Flexi.
Hong Kong or Macau	9–12 working days for Ninja Flexi.
Japan	9–12 working days for Ninja Flexi.
Australia	9–16 working days for Ninja Flexi.
New Zealand	12–19 working days for Ninja Flexi.
Saudi Arabia or United Arab Emirates	9–14 working days for Ninja Flexi.
Colombia	15–23 working days for Ninja Flexi.

These are service-specific working-day estimates, not universal guarantees. Pickup orders created before 10pm are scheduled for pickup the next working day; pickup timings are Monday to Saturday, 10am to 10pm. Customs, weekends, public holidays, address quality, restricted zones, weather and destination processing can affect the final delivery date.

Common Tracking Problems and Solutions

Problem/status shown	Immediate action
Invalid number	Check the complete label identifier and ask the sender to confirm that it is a carrier number, not an order ID.
No events yet	Confirm handoff and allow the first physical scan; label creation alone does not prove acceptance.
No update or stuck in transit	Compare the last scan with the expected service window, then ask the merchant or shipper to raise a shipment inquiry.
Failed delivery or address problem	Check the address and delivery instructions; contact the shipper or official support promptly because available changes depend on shipment stage.
Delivered but not received	Check the delivery location, household members, reception desk and neighbours; then request delivery evidence or contact the sender.
Lost or damaged parcel	Preserve packaging, photographs, invoices and shipment records. The shipper should use the applicable Ninjavan SG support or claim route.
Customs delay	Check whether the destination authority or carrier has requested documents, duties or tax payment; arrival at a customs facility is not proof of release.
Return to sender	Ask the merchant why the return was triggered and confirm whether a corrected address or new shipment is required.

International Shipping, Customs and Carrier Handoffs

Ninjavan SG describes international delivery as an end-to-end or segmented logistics service with tracking visibility. A cross-border shipment can pass through export processing, line-haul, destination customs and a local delivery network; the public tracking number may remain the same or may be supplemented by a partner identifier.

Stage	What customers should understand
Origin pickup and export processing	The parcel is collected, sorted and prepared for international movement. Electronic order creation can precede physical custody.
Customs and security	Export or import authorities may inspect documentation, commodity descriptions and tax requirements.
Line-haul and destination handoff	The parcel moves internationally and may then be handed to a destination logistics network. A partner scan does not necessarily mean that Ninjavan SG issued the number.
Destination last mile	The destination delivery operation completes the final delivery. A destination arrival or customs scan is not the same as delivery.

Delivery Management and Post-shipment Options

Option	Confirmed capability and user action
Redelivery	For Singapore last-mile delivery, Ninjavan SG states that delivery staff make two additional free redelivery attempts, for three attempts in total.
Drop-off and collection	Ninja Flexi customers can drop parcels at Ninja Points; the official page describes more than 800 island-wide locations.
Order amendment	Ninja Flexi amendment requests are directed to shippercare_sg@ninjavan.co; success depends on order stage and support approval.
Returns	Ninjavan SG supports return workflows for business services, while the detailed process is configured with the shipper or account manager.

Lost, Damaged, Claims, Insurance and Refunds

Process	Use when and who should act
Tracking inquiry	Use when an event needs clarification; the recipient can ask the merchant, while the shipper normally has the contractual shipment relationship.
Loss or damage request	The shipper or business account holder should contact Ninjavan SG with the tracking number, shipment records, value evidence and photographs where relevant.
Service liability	Ninjavan SG states that coverage depends on the service or shipper agreement; Ninja Dash lists standard coverage up to $100 and Enhanced Protection Guarantee options up to $200 or $500 for applicable accounts.
Ninja Flexi refund	The official Ninja Flexi page states that created orders are non-refundable. Contact shippercare_sg@ninjavan.co for assistance.

17TRACK cannot approve a Ninjavan SG claim, issue a postage refund or alter the transport result. Keep the parcel and packaging until the shipper or carrier gives further instructions.

Shipping Restrictions and Special Handling

Category	Confirmed guidance
Packaging	Ninja Flexi parcels must be externally packaged and properly labelled; non-compliant parcels may be returned or repackaged.
Weight and size	Ninja Flexi supports up to 30 kg, with size limits increasing by weight tier from 30 × 30 × 20 cm at 2 kg to 70 × 70 × 60 cm at 30 kg.
Perishable and living items	Ninja Flexi lists perishable items, including food and living products, as prohibited.
Valuable or irreplaceable items	Ninja Flexi lists cash, credit or ATM cards, passports, certificates and other irreplaceable documents among prohibited examples.
Cold-chain goods	Temperature-sensitive goods should use a suitable Ninja Cold solution rather than ordinary parcel service; requirements are product- and temperature-dependent.

Review the current official packaging guidelines and prohibited-items rules before payment. A restriction can cause refusal, repackaging, return or a tracking delay.

Customer Service

Channel	Verified contact or purpose
Shipper support email	shippercare_sg@ninjavan.co for Ninja Flexi amendments and assistance.
Ninja Flexi support hours	9am–6pm Monday–Friday and 9am–1pm Saturday; Singapore service context.
NinjaChat	The Singapore last-mile page directs users with additional enquiries to NinjaChat.
Ninja Point locator	Use the official Ninja Flexi page to locate a drop-off point; the page states more than 800 locations island-wide.

Prepare the tracking number, sender and recipient details, shipment date, service type, latest scan, address, item description, value evidence and damage photographs. For a marketplace purchase, contact the seller first because the seller can usually access the shipping account and initiate a carrier inquiry.

Ecommerce and Business Tracking

Ninjavan SG offers Shopify-based order processing through Ninja Dash and describes customised API integrations and webhooks for businesses meeting applicable volume requirements. Businesses can use a carrier integration for shipment creation and operational data, while 17TRACK is suited to multi-carrier tracking aggregation.

Developer/API Comparison

Option

Provider

Custom business integration

Ninjavan SG

View all details for the Ninjavan SG integration

Primary use	Business order and logistics integration.
Authentication	Account onboarding and integration terms are handled by Ninjavan SG; the supplied page does not publish a public credential format.
Capabilities	The official Ninja Dash page names create and cancel order, generate waybill, webhooks and PUDO API functions.
Documentation	Businesses are directed to speak with a dedicated account manager for customised integrations.

Multi-carrier tracking API

17TRACK

View all details for the 17TRACK API

Primary use	Aggregating available tracking events across supported carriers.
Authentication	The reference request uses a 17token header.
Capabilities	The documented registration endpoint accepts a tracking number and carrier field; consult the current documentation for account and response details.
Documentation	17TRACK API documentation.

FAQ

Basic FAQs

1. How do I track my Ninjavan SG package?

Enter the shipment tracking number on the official Ninjavan SG website or 17TRACK, then compare the latest event with the service and destination.

2. Where can I find my Ninjavan SG tracking number?

Look in the seller’s dispatch email, marketplace shipment page, shipping label, receipt or air waybill.

3. What does a Ninjavan SG tracking number look like?

Ninjavan SG does not publish one universal public pattern on the supplied Singapore service pages, so use the complete identifier supplied by the sender.

4. Why has my Ninjavan SG tracking not updated?

The parcel may be awaiting physical handoff, moving between facilities or passing through an unscanned stage; ask the sender to confirm acceptance before escalating.

5. How long does Ninjavan SG delivery take?

Singapore last-mile delivery is typically within 1–3 working days, while Ninja Flexi international estimates vary by destination, such as 9–16 working days to Australia and 14–18 working days to the United States.

6. What happens after a failed Ninjavan SG delivery?

Ninjavan SG states that Singapore last-mile delivery includes two additional free redelivery attempts, for three attempts in total.

7. What should I do if Ninjavan SG says delivered but I have not received the parcel?

Check the delivery location, household members, building reception and neighbours, then ask the seller or official support for delivery evidence.

8. How do I report a lost or damaged Ninjavan SG parcel?

Contact the shipper or account support with the tracking number, shipment records, value evidence, photographs and packaging details.

9. Can Ninjavan SG deliver international packages?

Yes. Ninjavan SG describes international parcel delivery to 46 countries, while Ninja Flexi publishes a specific list of destinations and estimates.

10. How can I contact Ninjavan SG about a Ninja Flexi order?

Email shippercare_sg@ninjavan.co during the published Singapore support hours for Ninja Flexi amendments and assistance.

Expert FAQs

11. Does Ninjavan SG tracking begin when a label is created?

No. Label or order creation records electronic preparation; physical acceptance normally requires a pickup, drop-off or processing scan.

12. Can a cross-border Ninjavan SG shipment use another carrier number?

It can show an origin or destination partner identifier, but the public pages do not establish one universal conversion rule; ask the shipper for linked numbers.

13. Does arrival at customs mean a Ninjavan SG parcel has cleared customs?

No. Arrival at a customs facility indicates processing, while release depends on destination authority review, documents and any applicable taxes.

14. What integrations does Ninjavan SG provide to businesses?

Ninja Dash supports Shopify and the official page names customised integrations, order APIs, waybill generation, webhooks and PUDO API functions.

15. Can businesses track Ninjavan SG shipments through 17TRACK API?

Businesses can use the 17TRACK API where the carrier is supported and the account is authorised; verify the current carrier code and documentation before production use.

Tracking API

// 1. Ninjavan SG official API
// Current public official tracking API details are not included in the supplied public evidence.
// Confirm endpoint, authentication and account eligibility directly with Ninjavan SG.

// 2. 17TRACK API
// Confirm the current Ninjavan SG carrier code in the 17TRACK carrier directory
// before sending production requests.
POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json

Body:
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]