Australia Post Tracking

Please enter the Australia Post tracking number to check the latest shipping status.

http://auspost.com.au/

TRACK

About Australia Post

Australia Post is the consumer brand of Australian Postal Corporation, Australia’s designated postal operator and a parcel, mail, retail and ecommerce logistics provider. Australia Post operates domestic postal and parcel services in Australia, provides international outbound services from Australia, receives inbound international postal items for Australian last-mile delivery, and works with postal operators, customs authorities, airlines, line-haul providers and StarTrack for different parts of the transport chain.

Australia Post Core Facts

Fact	Verified value
Official name	Australian Postal Corporation, trading as Australia Post.
Official website	https://auspost.com.au/
Carrier type	National postal operator, domestic parcel carrier, international postal carrier and last-mile delivery provider in Australia.
Primary region	Australia for domestic collection, processing and delivery; international outbound and inbound through postal and carrier handoffs.
Tracking page	Australia Post Track
Parent organization	Australian Postal Corporation is a government business enterprise of the Australian Government.
Founded and headquarters	Australia Post reports its corporate history through the Australian postal service and Australian Postal Corporation; current public pages should be checked before using a legal founding date or headquarters in time-sensitive copy.

Carrier Entity Relationships

Entity

Relationship to Australia Post

Australian Postal Corporation

Australian Postal Corporation is the legal corporation that trades as Australia Post.

View all details for Australian Postal Corporation

Entity type	Canonical carrier and statutory postal corporation.
Why it matters to tracking	Official tracking, delivery management, complaints and service terms are published under the Australia Post brand and legal corporation.
Official evidence	Australia Post corporate and annual reporting pages identify Australian Postal Corporation and the Australia Post brand.

Parcel Post and Express Post

Parcel Post and Express Post are domestic parcel services operated by Australia Post.

View all details for Parcel Post and Express Post

Entity type	Operated domestic services.
Why it matters to tracking	The service selected affects delivery standard, scanning coverage, extra cover options and whether a next-business-day network applies.
Official evidence	Australia Post parcel sending and domestic delivery standard pages describe these services.

MyPost and AusPost app

MyPost and the AusPost app are Australia Post customer tools for tracking, notifications and eligible delivery preferences.

View all details for MyPost and AusPost app

Entity type	Tracking and delivery management products.
Why it matters to tracking	Some parcel options, alerts, redirection requests or collection preferences may require a MyPost account or identity checks.
Official evidence	Australia Post tracking, app and MyPost support pages describe these tools.

Australia Post facilities and Post Offices

Australia Post processing facilities, parcel facilities and Post Offices appear in scans during sorting, transfer, collection and delivery.

View all details for Australia Post facilities and Post Offices

Entity type	Key network and facility entities.
Why it matters to tracking	A facility scan means the item is within a network location; a collection-point scan means the recipient may need to collect before the holding period ends.
Official evidence	Australia Post tracking status help and Post Office locator pages support these roles.

StarTrack and postal partners

StarTrack is an Australia Post Group parcel and freight business, while overseas postal operators may originate or deliver international postal items exchanged with Australia Post.

View all details for StarTrack and postal partners

Entity type	Group carrier and international or last-mile partners.
Why it matters to tracking	A StarTrack or origin-post number may be trackable in Australia Post systems without being issued by Australia Post for the origin leg.
Official evidence	Australia Post Group and international delivery pages distinguish Australia Post, StarTrack and cross-border partners.

17TRACK

17TRACK aggregates available tracking events for Australia Post and many other carriers but does not transport parcels or approve claims.

View all details for 17TRACK

Entity type	Independent multi-carrier tracking platform.
Why it matters to tracking	17TRACK is useful when an ecommerce shipment moves through Australia Post plus another carrier, postal operator or marketplace logistics provider.
Official evidence	17TRACK carrier tracking and API documentation describe multi-carrier tracking registration and query workflows.

Quick Answer

To track an Australia Post package, enter the tracking number from the sender, receipt, shipping email or parcel label on Australia Post Track or use 17TRACK to view available multi-carrier events. If tracking is empty, first check that the number is not an order number, that spaces or dashes were removed, that the sender has actually handed the item to a carrier, and that Australia Post is the correct carrier for the current leg.

Pro Tip: 17TRACK is an independent tracking platform. 17TRACK can help you follow scans across carriers, but Australia Post, the sender, the marketplace or the destination carrier must handle address changes, delivery instructions, refunds, investigations and claims.

How to Track an Australia Post Package

Use the official Australia Post tracker when Australia Post is carrying the item in Australia, and use 17TRACK when the parcel may have multiple carriers or an overseas origin post before Australia Post delivery.

Tracking Methods

Method	Best use
Australia Post Track	Use for official Australia Post events, delivery options, collection notices and help actions linked to an Australia Post parcel.
AusPost app or MyPost account	Use when you want saved parcels, notifications and eligible delivery preferences associated with your account.
17TRACK	Use when the shipment may involve an overseas postal operator, marketplace logistics, a line-haul provider or another last-mile carrier.
Sender or marketplace order page	Use when you have only an order number, the item has not been dispatched, or the merchant has not provided the carrier tracking number.

Copy the tracking number exactly as shown on the Australia Post receipt, label, email, SMS, app or merchant dispatch notice.
Remove extra spaces, dashes and accidental punctuation; keep any letters in an international S10 number such as XX ######### AU.
Track on Australia Post first for official domestic events, then check 17TRACK if the parcel moved through another origin carrier or destination carrier.
If the result says no tracking yet, ask the sender whether the parcel was physically lodged; a label or manifest can exist before Australia Post has the parcel.

A tracking number identifies a parcel or tracked mail item. An order number identifies a purchase. A reference number is a sender or merchant identifier and may not be accepted by public tracking. A delivery notice number may help with pickup or redelivery but is not always the same as the parcel tracking number.

Tracking Number Formats and Examples

Australia Post tracking identifiers vary by service, channel and cross-border handoff. A number that can be tracked by Australia Post is not necessarily issued by Australia Post; inbound international items often keep the origin postal operator’s S10 number after Australia Post receives the item in Australia.

Tracking Number Format

Identifier family

Normalized pattern

Australia Post domestic parcel tracking

Numeric or alphanumeric parcel identifier; format is service and channel dependent.

View all details for Australia Post domestic parcel tracking

Length/structure	Australia Post does not publish a single universal public rule for all domestic parcel numbers; examples commonly contain long numeric strings or letters plus digits.
Issued by	Australia Post or an Australia Post shipping system used by a sender.
Typical service/use	Parcel Post, Express Post parcels, prepaid satchels, Post Office lodgements and online labels.
Who sees it and where	Senders see it on receipts and labels; buyers see it in dispatch emails, marketplace order pages or the AusPost app after association.
Tracking scope	Usually covers acceptance, processing, transit, onboard for delivery, delivered, collection and exception events within Australia Post visibility.
Important caveat	Do not infer the exact domestic service from the first digits alone; use official tracking or sender documentation.

UPU S10 international outbound from Australia

AA ######### AU, where AU identifies Australia as the issuing postal administration.

View all details for UPU S10 outbound identifiers

Length/structure	Thirteen characters: two service indicator letters, nine digits including check digit, and two-letter country code AU.
Issued by	Australia Post for eligible international postal items sent from Australia.
Typical service/use	Tracked international parcels, Express or registered-type postal products depending on service purchased and current rules.
Who sees it and where	Australian senders see it on the lodgement receipt or label; overseas recipients may see the same number after dispatch.
Tracking scope	Australia Post origin scans, export events, handoff to destination postal operator, and destination events if exchanged.
Important caveat	The first two letters indicate a postal identifier family, not a complete guarantee of product, speed or compensation.

Inbound S10 number from another postal operator

AA ######### CN, US, GB, NZ or another origin country code.

View all details for inbound S10 identifiers

Length/structure	Thirteen-character UPU S10 format with the origin postal administration’s country code at the end.
Issued by	The origin postal operator, not Australia Post.
Typical service/use	International ecommerce parcels and postal items entering Australia for Australia Post last-mile delivery.
Who sees it and where	The overseas merchant, origin post and Australian recipient may all see the origin number in tracking emails and public trackers.
Tracking scope	Origin post scans, export handoff, import visibility and Australia Post delivery events when data is exchanged.
Important caveat	Australia Post can display and deliver an inbound number without being the issuing carrier for the origin leg.

StarTrack or group shipment identifier

Carrier-specific identifier shown by the sender, StarTrack or Australia Post Group systems.

View all details for StarTrack or group identifiers

Length/structure	Format varies by StarTrack service and shipper system.
Issued by	StarTrack or an integrated business shipping platform.
Typical service/use	Business parcels, freight-style deliveries and contracted services where StarTrack is the operating carrier.
Who sees it and where	Business recipients and marketplace buyers may see it in dispatch emails or carrier portals.
Tracking scope	Track on the carrier indicated by the sender; 17TRACK may help identify the correct carrier.
Important caveat	StarTrack is related to Australia Post Group but should not be assumed to be the same tracking system for every parcel.

Merchant order or reference number

Store-created order ID, invoice ID or reference ID; not a carrier format.

View all details for merchant references

Length/structure	Any format chosen by the merchant or marketplace.
Issued by	Seller, marketplace or warehouse system.
Typical service/use	Order lookup, customer service and fulfilment matching.
Who sees it and where	Buyer order page, invoice, customer account or receipt.
Tracking scope	Not normally trackable on Australia Post unless the merchant maps it internally to a carrier tracking number.
Important caveat	Ask the seller for the carrier tracking number if only an order reference is available.

Tracking Statuses and Meanings

Australia Post tracking follows a lifecycle from shipping information to lodgement, processing, transport, customs or handoff where applicable, delivery, pickup, exception or return. The status should be read with the latest location and service type.

Status Quick Lookup

Status

Lifecycle stage

Shipping information received or awaiting item

Pre-shipment

View all details for awaiting item

What it means	The sender has created a label, manifest or electronic advice, but the parcel may not yet be physically accepted by Australia Post.
Current responsible party	Sender, warehouse or pickup partner until an acceptance scan appears.
What happens next	The parcel is lodged, picked up or transferred for the first physical scan.
What you should do	Ask the sender for the lodgement date if this status does not change after dispatch.

We have got it or accepted

Accepted

View all details for accepted

What it means	Australia Post has received the parcel or scanned it into its network.
Current responsible party	Australia Post or an authorised network location.
What happens next	The parcel moves to sorting, processing or transport.
What you should do	Monitor normal updates; no action is needed unless service-standard or delay guidance indicates a problem.

In transit or processed at facility

In transit

View all details for in transit

What it means	The item is being sorted, transported or transferred between facilities.
Current responsible party	Australia Post, its transport network or a contracted transport partner.
What happens next	Arrival at another facility, delivery centre or handoff point.
What you should do	Check the official delivery estimate and service alerts before escalating.

International arrival, held by customs or awaiting clearance

Customs/Handover

View all details for customs or handover

What it means	The parcel is in an import, export, border inspection or postal exchange process; arrival does not equal customs release.
Current responsible party	Customs or border agencies, Australia Post, the origin post or destination post depending on the scan.
What happens next	Release, request for information, duty/tax handling, return or onward delivery.
What you should do	Respond to official requests and avoid assuming a fixed customs timeline.

Onboard for delivery

Out for delivery

View all details for onboard for delivery

What it means	The parcel has been loaded for delivery by a delivery driver or postie route.
Current responsible party	Local Australia Post delivery operation or delivery contractor.
What happens next	Delivered, attempted delivery, safe-drop where allowed, or taken to a collection point.
What you should do	Check delivery preferences and be available if signature or access is required.

Delivered

View all details for delivered

What it means	Australia Post recorded delivery to the address, safe-drop location, parcel locker, collection point or authorised recipient.
Current responsible party	Recipient after delivery, unless a delivery dispute is opened.
What happens next	Proof of delivery or delivery evidence may be available for eligible services.
What you should do	Check mailbox, safe-drop areas, reception, household members and neighbours before reporting non-receipt.

Awaiting collection

Pickup

View all details for awaiting collection

What it means	The item is at a Post Office, parcel locker or collection location after an attempted delivery or direct-to-collection service.
Current responsible party	Australia Post collection location until collected or the holding period expires.
What happens next	The recipient collects it, arranges an eligible option, or the item may be returned if not collected.
What you should do	Bring required ID and the collection notice or tracking number.

Unable to deliver, attempted delivery or delivery issue

Exception

View all details for delivery issue

What it means	Delivery could not be completed because of access, address, signature, safety, payment, customs or operational reasons.
Current responsible party	Australia Post, recipient, sender or customs depending on the exception text.
What happens next	Another delivery attempt, collection, information request, return or investigation.
What you should do	Follow the action in tracking and contact the sender if address correction or customs paperwork must be supplied by the shipper.

Returning to sender

Return

View all details for returning to sender

What it means	The parcel is being sent back because it was refused, undeliverable, uncollected, restricted, unpaid or otherwise could not continue.
Current responsible party	Australia Post or the partner carrier moving the return.
What happens next	The sender receives the item or gets return-event evidence.
What you should do	Recipients should contact the sender for replacement or refund options; senders should monitor return delivery.

Services and Delivery Times

Australia Post delivery time depends on origin, destination, service, lodgement time, weekends and public holidays, remote-area routing, customs and service disruptions. Use Australia Post’s current calculator or delivery standard page for postcode-specific or destination-specific estimates.

Service Comparison

Service

Service type

Parcel Post

Domestic standard parcel service.

View all details for Parcel Post

Best for	Everyday parcel sending within Australia.
Coverage	Australian addresses, subject to serviceability and restrictions.
Tracking level	Tracked parcel events where scanning is available.
Key size/weight condition	Current parcel size, weight and packaging limits must be checked on Australia Post sending guides.
Included protection/extra service	Compensation and Extra Cover rules vary by product and terms.
Main limitation	Not the fastest option and delivery speed varies by route.

Express Post

Domestic express parcel and letter service.

View all details for Express Post

Best for	Time-sensitive domestic sending within eligible Express Post routes.
Coverage	Australia, with fastest standards applying only within the Express Post network and subject to lodgement conditions.
Tracking level	Tracked events for parcels and eligible articles.
Key size/weight condition	Depends on envelope, satchel, parcel and current packaging limits.
Included protection/extra service	Extra Cover and signature options may be available depending on product.
Main limitation	Estimated speed is not the same as a universal guarantee for every address or disruption.

International Standard

International tracked parcel service from Australia.

View all details for International Standard

Best for	Tracked parcels to overseas destinations where speed is less urgent than express.
Coverage	Selected international destinations subject to destination availability and restrictions.
Tracking level	Origin, export and destination events where partner data is supplied.
Key size/weight condition	Country-specific limits and customs documentation apply.
Included protection/extra service	Extra Cover may be available for eligible destinations and contents.
Main limitation	Customs and destination post performance can create visibility gaps.

International Express

Faster international parcel service from Australia.

View all details for International Express

Best for	More urgent international parcels to eligible countries.
Coverage	Destination-dependent international coverage.
Tracking level	Tracked events with partner-country visibility where supported.
Key size/weight condition	Country limits, customs forms, security and contents restrictions apply.
Included protection/extra service	Service features vary by country and current terms.
Main limitation	Express transport does not remove customs or destination restrictions.

Delivery Time

Service

Published delivery standard

Parcel Post

Varies by origin, destination and current Australia Post domestic delivery standards.

View all timing details for Parcel Post

Business or calendar days	Australia Post delivery standards are generally expressed in business days where applicable.
Guarantee status	Check current terms; delivery estimates are not the same as refund guarantees.
Starts counting from	Lodgement or acceptance into the Australia Post network, not label creation.
Main delay factors	Cut-off time, public holidays, remote addresses, weather, route disruptions, address quality and missed scans.
Official source date/validity	Use the current Australia Post delivery times and service updates pages before promising a date.

Express Post

Fastest standards apply only within eligible Express Post network routes and conditions.

View all timing details for Express Post

Business or calendar days	Business-day standards are used where published.
Guarantee status	Check official terms for any current guarantee, suspension or refund rules.
Starts counting from	From eligible lodgement before the cut-off, not from order placement.
Main delay factors	Network eligibility, late lodgement, public holidays, remote delivery, unsafe access and service disruptions.
Official source date/validity	Use Australia Post Express Post delivery standard and service update pages.

International Standard

Varies by destination, customs, airline capacity, origin cut-off and destination postal delivery.

View all timing details for International Standard

Business or calendar days	Published estimates are destination-specific and may use business-day language.
Guarantee status	Usually an estimate unless a specific official guarantee applies to the service and destination.
Starts counting from	After lodgement and export processing begins.
Main delay factors	Export processing, aviation routing, customs, import taxes, destination post backlog and incomplete declarations.
Official source date/validity	Use Australia Post international delivery estimate and destination guide pages.

International Express

Varies by eligible destination and customs; faster transport does not guarantee customs clearance.

View all timing details for International Express

Business or calendar days	Destination-specific estimate should be checked at time of sending.
Guarantee status	Do not treat the estimate as a universal money-back guarantee.
Starts counting from	Eligible lodgement and acceptance, subject to cut-off and export processing.
Main delay factors	Customs inspections, destination restrictions, airline capacity, security checks and missing recipient information.
Official source date/validity	Use current Australia Post international service pages and service alerts.

Common Tracking Problems and Solutions

Most Australia Post tracking problems come from label-before-lodgement timing, wrong identifier type, carrier handoff gaps, customs processing, delivery access issues or a mismatch between seller promises and carrier service standards.

Problem & Solution

Problem/status shown

Likely cause

Invalid number

Wrong carrier, order number, typo, incomplete S10 number or unsupported reference.

View all details for invalid number

Check first	Compare with receipt or seller email and remove spaces or dashes.
Immediate action	Try Australia Post and 17TRACK carrier detection.
When to escalate	If the seller cannot provide a carrier tracking number after dispatch.
Who to contact	Sender or marketplace first; Australia Post only if it recognises the number.

No tracking or awaiting item

Label created but parcel not yet scanned by Australia Post.

View all details for no tracking

Check first	Ask whether the item was lodged or only packed.
Immediate action	Wait for the first physical acceptance scan after lodgement.
When to escalate	When the sender says it was lodged but no acceptance appears after normal scan timing.
Who to contact	Sender if no acceptance scan; Australia Post if acceptance appears.

Stuck in transit or long time no update

Line-haul movement, missed scan, remote route, disruption or customs gap.

View all details for stuck in transit

Check first	Delivery standard, service alerts and last scan location.
Immediate action	Monitor until the official help page says the item is late enough to enquire.
When to escalate	Use Australia Post enquiry options when the item is outside the expected window for its service and route.
Who to contact	Recipient can enquire about delivery; sender may need to start compensation or insurance processes.

Shipping partner handoff

A partner, seller or origin post has announced the parcel before Australia Post receives it.

View all details for partner handoff

Check first	Whether the latest scan is from the origin carrier or Australia Post.
Immediate action	Track with both the origin carrier and 17TRACK.
When to escalate	If the origin carrier says it handed over but Australia Post has no receiving scan after the normal interchange gap.
Who to contact	Seller or origin carrier before Australia Post receives the item.

Address issue or failed delivery

Incomplete address, access problem, signature requirement or unsafe delivery condition.

View all details for failed delivery

Check first	Tracking message, collection notice, address on the order and available delivery options.
Immediate action	Follow Australia Post redirection, collection or enquiry instructions if eligible.
When to escalate	Before the item is returned or if the address cannot be corrected by the recipient.
Who to contact	Recipient for access or collection; sender for address correction or replacement.

Customs hold

Border inspection, duty or tax assessment, prohibited goods check or missing information.

View all details for customs hold

Check first	Official customs notice, payment request or document request.
Immediate action	Respond only through official channels and prepare invoice or content details.
When to escalate	If customs or Australia Post requests information and the sender must supply it.
Who to contact	Customs authority, Australia Post or sender depending on the notice.

Delivered but not received

Safe drop, delivered to reception, household pickup, wrong location or scan dispute.

View all details for delivered but not received

Check first	Mailbox, parcel locker, front door, safe place, concierge, neighbours and proof of delivery if available.
Immediate action	Report non-receipt through Australia Post tracking help and tell the sender.
When to escalate	If local checks fail and tracking still shows delivered to your address.
Who to contact	Recipient can report delivery concern; sender may need to lodge a claim or replacement request.

Lost or damaged parcel

Item cannot be located, contents damaged, packaging compromised or missing contents.

View all details for lost or damaged parcel

Check first	Service, tracking history, photos, packaging, proof of value and sender terms.
Immediate action	Keep packaging and contents, take photos and open an Australia Post enquiry where eligible.
When to escalate	When official enquiry or claim rules for the service allow investigation or compensation.
Who to contact	Sender for ecommerce refund or replacement; Australia Post for carrier enquiry or claim eligibility.

International Shipping, Customs and Carrier Handoffs

For international parcels, Australia Post may be the origin postal operator, the destination last-mile carrier in Australia, or one carrier in a chain. Electronic advice, physical handover, import clearance and delivery responsibility are different events.

International Flow

Stage

Physical custodian/responsible entity

Origin acceptance

Australia Post for outbound AU-origin items, or the overseas postal operator for inbound items.

View all details for origin acceptance

Typical tracking event	Accepted, lodged, received by postal operator.
What is happening	The parcel enters the origin carrier’s physical network.
Can the tracking number change?	S10 postal items usually keep the same identifier; commercial partner items may be associated with another last-mile number.
Normal visibility gap	Short gap before processing scans; longer if seller created a label before lodgement.
What the customer should do	Confirm the sender actually lodged the item.

Export processing and security

Origin postal operator, export gateway, aviation security and border processes.

View all details for export processing

Typical tracking event	Processed for departure, awaiting departure, handed to airline or export scan.
What is happening	The item is sorted, screened and prepared for international transport.
Can the tracking number change?	Usually no for S10 postal items.
Normal visibility gap	May occur while waiting for transport or batch scans.
What the customer should do	Check service alerts and restricted-goods rules if movement stops at export.

Line-haul transport

Airline, transport provider or postal exchange channel.

View all details for line-haul transport

Typical tracking event	Departed country, in transit to destination or no scan while travelling.
What is happening	The parcel is physically moving between countries or awaiting onward transport.
Can the tracking number change?	Normally unchanged for postal tracking; partner numbers may be linked behind the scenes.
Normal visibility gap	Common because transport legs are not always scanned publicly.
What the customer should do	Wait for destination arrival unless the shipment exceeds official enquiry thresholds.

Import customs and destination exchange

Destination postal operator, customs and border agencies.

View all details for import customs

Typical tracking event	Arrived in destination country, awaiting customs clearance, held by customs or released.
What is happening	The parcel is presented for import processing; taxes, duties or inspections may apply.
Can the tracking number change?	S10 can continue; some destination carriers create internal delivery references.
Normal visibility gap	Customs does not publish a universal fixed processing time.
What the customer should do	Respond to official requests for payment or documents and avoid paying unofficial messages.

Destination last mile

Australia Post for inbound deliveries in Australia, or destination postal/carrier partner for outbound AU parcels overseas.

View all details for destination last mile

Typical tracking event	Processed by destination facility, onboard for delivery, delivered, awaiting collection or attempted delivery.
What is happening	The final delivery carrier is routing the parcel to the recipient.
Can the tracking number change?	Usually the public S10 remains usable; a local carrier reference may also appear.
Normal visibility gap	Gap can occur between customs release and first local delivery scan.
What the customer should do	Track with the destination carrier named in the latest event and prepare ID for pickup if required.

Delivery Management and Post-shipment Options

Australia Post delivery options depend on the parcel, service, sender restrictions, delivery stage and identity checks. Options shown in tracking or the AusPost app are the safest guide for a specific parcel.

Delivery Management

Option

Who can request

Delivery preferences or safe drop

Recipient where the parcel and sender allow it.

View all details for delivery preferences

Eligibility	Available only for eligible parcels and addresses.
Deadline/available stage	Before final delivery action when the option appears in tracking or app.
Fee	Check the option shown by Australia Post; fees may vary or not apply.
Guaranteed?	No; safety, access, signature and sender restrictions can prevent it.
Official action link	Manage your deliveries

Redirect a parcel

Recipient or account holder where Australia Post makes redirection available.

View all details for parcel redirection

Eligibility	Depends on service, sender restriction, destination and delivery stage.
Deadline/available stage	Before the parcel is too far into delivery processing.
Fee	Check current Australia Post terms for any fee.
Guaranteed?	No; requests may be unavailable or unsuccessful if too late.
Official action link	Redirect parcels in transit

Parcel Locker or Post Office collection

Recipient, if the service and location support collection.

View all details for collection options

Eligibility	Depends on item size, service, availability, identity requirements and location.
Deadline/available stage	When the parcel is addressed to or transferred to an eligible collection point.
Fee	Check current Australia Post collection service rules.
Guaranteed?	No; oversize, restricted, signature or sender conditions can limit collection.
Official action link	Parcel Lockers

Proof of delivery or signature evidence

Sender or recipient depending on service and available evidence.

View all details for proof of delivery

Eligibility	Available only where the service records signature, delivery evidence or collection confirmation.
Deadline/available stage	After delivery or attempted delivery event.
Fee	Depends on product and current terms.
Guaranteed?	Evidence availability depends on service features and delivery method.
Official action link	Australia Post help and support

Lost, Damaged, Claims, Insurance and Refunds

An Australia Post tracking enquiry, missing parcel investigation, compensation claim, Extra Cover claim, postage refund and seller refund are separate processes. The sender is often the party with the contract, proof of lodgement and value evidence, while the recipient can usually report delivery concerns and damage evidence.

Claims and Refunds

Process

Use when

Tracking enquiry

The parcel is delayed, has no recent scan, or tracking needs investigation.

View all details for tracking enquiry

Who files	Recipient or sender depending on issue and available information.
Earliest/latest filing time	Use the current Australia Post help workflow, which applies thresholds by service and expected delivery.
Required evidence	Tracking number, sender details, recipient address, lodgement date and last scan.
Possible outcome	Status update, investigation, delivery instruction, confirmation of delay or claim guidance.
Official link	Help and support

Lost or damaged item compensation

A parcel is confirmed lost, damaged or missing contents and the service terms allow compensation.

View all details for compensation

Who files	Usually the sender or eligible claimant with proof of posting and value; recipients should coordinate with the sender.
Earliest/latest filing time	Check current compensation and Extra Cover rules for the service before filing.
Required evidence	Tracking number, proof of lodgement, proof of value, photos, packaging and contents for damage claims.
Possible outcome	Compensation, denial, request for more evidence, or referral to sender/merchant refund process.
Official link	Delayed, lost or damaged items

Postage refund

The postage or service purchased qualifies for a refund under current Australia Post terms.

View all details for postage refund

Who files	Usually the purchaser or sender with transaction proof.
Earliest/latest filing time	Depends on product, payment channel and refund reason.
Required evidence	Receipt, label, transaction ID, tracking number and reason for refund.
Possible outcome	Refund, credit, rejection or instruction to contact the place of purchase.
Official link	Help and support

Marketplace seller refund or replacement

The buyer needs order-level remedy for non-delivery, damage or wrong item.

View all details for seller refund

Who files	Buyer through the merchant or marketplace order system.
Earliest/latest filing time	Marketplace policy controls buyer protection deadlines.
Required evidence	Order number, tracking, photos, delivery dispute notes and communication history.
Possible outcome	Refund, replacement, reshipment, denial or carrier investigation requested by the seller.
Official link	Use the seller or marketplace order page.

17TRACK cannot approve Australia Post claims, refund postage, change the delivery address or issue ecommerce refunds.

Shipping Restrictions and Special Handling

Australia Post restrictions vary by domestic or international service, aircraft transport, destination country, customs law and dangerous goods rules. The summary below is not a substitute for current Australia Post prohibited and restricted item rules.

Shipping Restrictions

Customer Service

Start with tracking, then use Australia Post help pages for parcel enquiries, delivery issues, complaints and service-specific actions. Prepare the tracking number, lodgement date, sender and recipient details, latest scan, contents description, value proof and photos for damage.

Customer Service

Channel

Verified contact/link

Official tracking

Australia Post Track

View all details for official tracking

Best for	Latest official tracking events and eligible parcel actions.
Region/language	Australia Post online service in English.
Hours and time zone	Online availability; carrier processing updates depend on scans.
Information to prepare	Tracking number and delivery postcode when requested.
Important limitation	Tracking cannot change the physical parcel outcome by itself.

Help and support

Australia Post Help and support

View all details for help and support

Best for	Delayed, lost, damaged, delivery problem, refund, account and complaint pathways.
Region/language	Australia Post support in English.
Hours and time zone	Current hours or contact forms are shown on the help page.
Information to prepare	Tracking number, service, sender, recipient address, scan history, item value and photos.
Important limitation	Some claims require sender evidence or proof of lodgement.

Contact Australia Post

View all details for contact us

Best for	Current phone, messaging, enquiry or complaint options routed by issue type.
Region/language	Australia and international users seeking Australia Post support.
Hours and time zone	Use the official page for current hours and time zone because availability changes.
Information to prepare	Tracking number, address, account details and evidence relevant to the issue.
Important limitation	Do not rely on third-party phone numbers or unofficial social-media replies for payment requests.

Post Office locator

Find a Post Office or service point

View all details for Post Office locator

Best for	Collection, lodgement, parcel locker location and local service availability.
Region/language	Australia locations in English.
Hours and time zone	Location-specific hours shown in the locator.
Information to prepare	Collection notice, tracking number, government ID and any pickup authorisation.
Important limitation	A Post Office may not be able to resolve a parcel still in transit or held by customs.

Complaints

Complaints and feedback

View all details for complaints

Best for	Escalation after normal enquiry channels have not resolved the issue.
Region/language	Australia Post customers and senders.
Hours and time zone	Use official complaints page for current process and response time expectations.
Information to prepare	Case number, tracking number, previous contact history and desired resolution.
Important limitation	Regulatory or ombudsman routes may require that Australia Post first has a chance to resolve the complaint.

Ecommerce and Business Tracking

Consumers usually need official tracking and delivery options. Ecommerce teams need batch visibility, carrier identification, exception monitoring, status normalization and notifications across Australia Post, StarTrack, overseas posts and marketplace logistics.

Developer/API Comparison

Option

Provider

Consumer web tracking

Australia Post

View all details for consumer web tracking

Carrier coverage	Australia Post parcels and international items visible to Australia Post.
Primary use	Single-shipment tracking and recipient actions.
Authentication	No developer authentication for public tracking; account may be needed for some delivery options.
Tracking/batch/webhook capability	Designed for user lookup rather than enterprise batch automation.
Current developer documentation	Not a developer API.
Migration/deprecation note	Not applicable.

Australia Post business APIs

Australia Post

View all details for Australia Post business APIs

Carrier coverage	Australia Post services available through approved business integration products.
Primary use	Business shipping, lodgement, labels, rates, tracking or account-integrated workflows depending on API access.
Authentication	Requires official developer registration or business credentials where available.
Tracking/batch/webhook capability	Use official developer documentation for current capability; public endpoint details must not be assumed.
Current developer documentation	Australia Post Developers
Migration/deprecation note	Check official developer notices for current API products, migration requirements and retired services.

Multi-carrier tracking API

17TRACK

View all details for 17TRACK API

Carrier coverage	Australia Post plus many other carriers supported by 17TRACK.
Primary use	Batch registration, standardized tracking events, exception monitoring and multi-carrier ecommerce tracking.
Authentication	17token header with a 17TRACK API key.
Tracking/batch/webhook capability	Registration and tracking APIs are documented by 17TRACK; webhook availability depends on account plan and API setup.
Current developer documentation	17TRACK API documentation
Migration/deprecation note	Use the current v2.4 endpoint shown in the documentation for new integrations.

FAQ

1. How do I track my Australia Post package?

Enter the tracking number on Australia Post Track or use 17TRACK when the shipment may involve more than one carrier. Use the official tracker for delivery options and 17TRACK for aggregated carrier visibility.

2. Where can I find my Australia Post tracking number?

The tracking number is usually on the Post Office receipt, parcel label, dispatch email, SMS, AusPost app, MyPost account or marketplace order page. If you only have an order number, ask the seller for the carrier tracking number.

3. What does an Australia Post tracking number look like?

Domestic Australia Post parcel numbers can be numeric or alphanumeric, while international postal items commonly use the UPU S10 pattern with two letters, nine digits and a country code such as AU for Australia. Australia Post does not publish one universal public pattern for every domestic service.

4. When will the first tracking update appear?

The first physical tracking update normally appears after the item is lodged, picked up or scanned into the Australia Post network. A label or electronic advice can appear before Australia Post physically has the parcel.

5. Why is my Australia Post tracking not updating?

Tracking may pause during transport, customs, remote routing, partner handoff or missed scans. Check the official delivery standard and service alerts before opening an enquiry.

6. How long does Australia Post delivery take?

Delivery time depends on the service, lodgement time, origin, destination, public holidays, remote routing, customs and disruptions. Use Australia Post’s current delivery calculator or service pages for the route-specific estimate.

7. What should I do after a failed Australia Post delivery?

Follow the action shown in tracking, such as collecting from a Post Office or parcel locker, arranging an eligible option or contacting support. Bring the tracking number, collection notice and required ID for pickup.

8. What if Australia Post says delivered but I have not received it?

Check the mailbox, safe-drop location, parcel locker, reception, household members and neighbours first. If the parcel is still missing, report the delivery issue to Australia Post and notify the sender because the sender may need to start a claim or replacement process.

9. How do I report a lost or damaged Australia Post parcel?

Open an Australia Post help enquiry for eligible delayed, lost or damaged items and keep evidence such as tracking, proof of value, photos, contents and packaging. For ecommerce orders, also contact the seller for refund or replacement options.

10. How do I contact Australia Post customer service?

Use the Australia Post Help and support or Contact us pages for current enquiry channels, forms, phone options and complaint routes. Prepare the tracking number, addresses, lodgement date, last scan and evidence before contacting support.

11. Why can Australia Post track a number that ends with another country code?

An inbound international postal item can keep the origin operator’s S10 number after Australia Post receives it in Australia. Australia Post can display delivery events for that number without being the carrier that issued it overseas.

12. Does “awaiting item” mean Australia Post lost my parcel?

No, “awaiting item” usually means tracking information exists before the first physical Australia Post scan. Ask the sender whether the parcel has actually been lodged or only had a label created.

13. Can I infer the Australia Post service from the tracking number prefix?

You should not rely on a prefix alone to infer service, speed or compensation. Domestic identifiers vary by channel, and S10 letter prefixes identify postal identifier families rather than every commercial product condition.

14. What happens when an international parcel reaches customs in Australia?

The parcel may be assessed by border agencies for admissibility, taxes, duties, documentation or inspection before Australia Post can complete delivery. Arrival in Australia does not automatically mean customs release.

15. Can the Australia Post tracking number change during delivery?

UPU S10 postal items usually continue under the same public number, but some commercial, StarTrack or partner shipments may have linked carrier references. Use 17TRACK or the sender’s dispatch page if two numbers appear.

16. Can businesses track Australia Post shipments through an API?

Businesses should check Australia Post Developers for current official API access and requirements, and can use the 17TRACK API for multi-carrier tracking workflows. Do not copy old Australia Post endpoint examples unless they are confirmed in current official developer documentation.

Tracking API

// 1. Australia Post official tracking API
// Current public official tracking API endpoint, method, authentication,
// request body and migration status must be confirmed in the current
// Australia Post Developers documentation before implementation.
// Do not reuse legacy endpoint examples unless your Australia Post
// developer account and current documentation confirm they are active.

// 2. 17TRACK API: register an Australia Post tracking number
// 17TRACK carrier code for Australia Post was not confirmed in this page build,
// so keep CARRIER_CODE as a placeholder and verify it in 17TRACK carrier data.

POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json

Body:
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]