Star-Wish Tracking

Please enter the Star-Wish tracking number to check the latest shipping status.

TRACK

About Star Wish

Star Wish is the international logistics brand of 深圳市星希望供应链有限公司. Official materials describe Star Wish as a cross-border e-commerce logistics provider focused mainly on routes to the United States. Star Wish combines customs-clearance and air-transport resources, operates service teams in Shenzhen, Hong Kong and the United States, and provides logistics solutions and shipment tracking for e-commerce sellers.

Fact	Verified information
Official name	深圳市星希望供应链有限公司; the website uses StarWish in its English brand reference.
Official website	http://www.star-wish.cn/
Carrier type	Cross-border e-commerce logistics provider and shipping-channel operator.
Primary region	United States-bound cross-border logistics, including USPS last-mile delivery for the United States Virtual Warehouse Small Parcel service.
Founded	The About page states that the company was established in 2022.
Headquarters	Shenzhen, China. The published address is in Longgang District, Shenzhen.
Tracking page	The official website provides a logistics-number query function from its homepage.

Carrier Entity Relationships

Entity	Relationship
Star Wish	Star Wish provides cross-border e-commerce logistics solutions and tracking for shipments, primarily on United States-bound routes.
United States Virtual Warehouse Small Parcel	The United States Virtual Warehouse Small Parcel service is a Star Wish channel with published delivery information of 6–10 business days and USPS last-mile delivery.
TEMU-Y2 and TK Direct Small Parcel	TEMU-Y2 and TK Direct Small Parcel are platform-oriented Star Wish logistics channels for TEMU and TikTok Shop sellers.
USPS	USPS is the stated final-mile delivery provider for the United States Virtual Warehouse Small Parcel service; a USPS scan does not by itself mean USPS issued the original tracking number.
17TRACK	17TRACK is an independent tracking platform that aggregates available carrier events and does not operate Star Wish transportation or customer claims.

Quick Answer

Enter the shipment tracking number supplied by the seller or Star Wish into the query field on the official Star Wish website, or use 17TRACK to check available events. If no result appears, first remove spaces or punctuation, confirm that you are using a tracking number rather than an order number, and ask the seller whether the label has been physically handed to Star Wish. 17TRACK does not transport parcels, change addresses, issue refunds, or approve claims.

How to Track Star Wish Packages

Tracking requires the shipment identifier, not the marketplace order number. Star Wish’s official site offers a logistics-number query function, while 17TRACK can be useful when a shipment passes between Star Wish and a destination last-mile carrier.

Path	Action
Official Star Wish tracking	Open the official website, locate the logistics-number query, enter the number, and submit the query.
17TRACK tracking	Open 17TRACK, paste the shipment number, and allow carrier identification to return available Star Wish or partner events.
Finding the number	Check the seller’s dispatch email, marketplace shipment page, shipping label, Star Wish handoff record, or the sender’s logistics receipt.
No first scan	A label or electronic pre-advice may exist before physical acceptance. Ask the seller to confirm handover and the selected service.
Wrong identifier	An order ID, reference ID, invoice number, or delivery notice number may not be searchable as the shipment number.

Tracking Number Formats and Examples

Star Wish’s public pages provide a tracking query but do not publish a complete universal number grammar or a public list of Star Wish-issued prefixes. Do not identify a service solely from a prefix. Use the complete number supplied by the seller and verify it through Star Wish or 17TRACK.

Tracking Number Format

Identifier family

Normalized pattern

Star Wish logistics number

Use the exact alphanumeric identifier supplied by Star Wish or the seller; a public fixed length and prefix rule is not stated on the reviewed pages.

View all details for Star Wish logistics numbers

Issued by	The issuing party depends on the selected Star Wish channel and logistics arrangement.
Typical use	Cross-border e-commerce parcel identification.
Where seen	The number may appear in a seller’s shipment notice, label, or logistics record.
Tracking scope	Visibility can change as the parcel moves from Star Wish processing to customs and the destination last-mile provider.
Caveat	A number recognized by Star Wish or 17TRACK is not necessarily issued by Star Wish; partner and destination identifiers may be associated with the same shipment.

Destination USPS identifier

Use the USPS number shown by the seller or in the destination event history; the reviewed Star Wish pages do not define a USPS number format for every channel.

View all details for destination USPS identifiers

Role	USPS is identified by Star Wish as the last-mile provider for the United States Virtual Warehouse Small Parcel service.
Buyer scenario	A marketplace buyer may see the original Star Wish or partner number, a USPS-associated number, or both.
Validation	Confirm the number through the official Star Wish query or USPS after a USPS acceptance event appears.
Caveat	USPS last-mile involvement does not establish that USPS issued the original cross-border identifier.

Order or reference ID

Marketplace order numbers and seller references are not automatically shipment tracking numbers.

View all details for order and reference IDs

Who issues it	The marketplace, merchant, or order-management system usually creates the reference.
Where seen	Order confirmations, invoices, and seller dashboards.
What to do	Ask the seller to provide the logistics tracking number if the reference cannot be searched.

Tracking Statuses and Meanings

A tracking event describes the latest recorded logistics action; it does not necessarily identify the physical location at every moment. Responsibility may move from Star Wish to customs or USPS during the shipment lifecycle.

Status Quick Lookup

Status

What it means

Label created / pre-shipment

Shipment information exists, but a physical acceptance scan may not yet be recorded.

View all details for label created status

Lifecycle stage	Before confirmed carrier acceptance.
Responsible party	The seller, origin warehouse, or Star Wish intake operation may still be preparing the parcel.
Next step	Wait for acceptance or the first processing scan.
Customer action	Check that the seller has actually handed over the parcel.

In transit

The parcel has a recorded movement through processing, air transport, or a transit facility.

Customs or clearance processing

Import or export documentation and inspection may be in progress; arrival at customs is not proof of release.

Shipping partner handoff

A partner event may indicate electronic preparation or transfer; it is not automatically a USPS acceptance scan.

Out for delivery

The destination delivery operator has assigned the parcel to a delivery route.

Delivered

A delivery scan has been recorded. Check the stated delivery location if the parcel is not immediately visible.

Exception or return

An address, delivery, customs, damage, or routing issue requires review by the responsible party.

Services and Delivery Times

Star Wish publishes several cross-border e-commerce channels. The only specific delivery figure identified in the supplied official pages is 6–10 business days for the United States Virtual Warehouse Small Parcel service. Other services depend on origin, destination, customs, handoff and the selected channel.

Service Comparison

Service

Best for

United States Virtual Warehouse Small Parcel

Cross-border e-commerce parcels bound for the United States.

View all details for United States Virtual Warehouse Small Parcel

Coverage	United States route.
Tracking level	Star Wish states that the service supports full-process tracking.
Last mile	USPS delivery is stated on the official website.
Published time	6–10 business days on the official homepage.
Limitation	Customs, flight schedules, weekends, address quality and last-mile conditions can affect actual delivery.

United States Economy Small Parcel

Large-volume or cost-sensitive shipments.

TEMU-Y2 route

TEMU platform sellers needing a dedicated logistics channel.

TK Direct Small Parcel

TikTok Shop sellers using direct-mail service.

TK Platform-Label Small Parcel

TikTok platform-label small-parcel fulfillment and platform API connection.

Delivery Time

Service

Published delivery standard

United States Virtual Warehouse Small Parcel

6–10 business days.

View all delivery-time details for United States Virtual Warehouse Small Parcel

Counting basis	The published page states the range but does not define a detailed start-scan rule in the supplied text.
Guarantee status	The supplied official text presents a delivery range and does not state a money-back guarantee.
Delay factors	Customs, air schedules, peak volume, weather, address problems, partner handoff and missed scans can extend the journey.

Other Star Wish channels

Service-specific timing should be obtained from the seller or Star Wish quotation for the origin, destination and channel.

Destination Country Delivery Times

Destination country or region

Verified route information

United States

The official homepage identifies United States-bound routes and publishes 6–10 business days for United States Virtual Warehouse Small Parcel, with USPS last-mile delivery.

View all destination details for the United States

Primary service type	United States Virtual Warehouse Small Parcel.
Average delivery days	The supplied official pages publish a range rather than an average.
Last-mile handoff	USPS.
Clearance guidance	Import processing can affect visibility and delivery; consult the seller or Star Wish for shipment-specific documentation and charges.

The supplied official materials identify United States-bound operations rather than a verified multi-country delivery matrix. Country-level averages for destinations other than the United States are therefore not presented as Star Wish service commitments.

Common Tracking Problems and Solutions

The fastest resolution usually starts with the seller because the seller can confirm the channel, handover date and shipping record. Recipients should preserve the delivery address and the latest scan when requesting help.

Problem & Solution

Problem or status shown	Check first
Invalid number	Remove spaces, compare every character with the seller’s notice, and confirm it is a logistics number rather than an order ID.
No tracking events	Ask whether Star Wish has physically received the parcel; electronic shipment creation can precede the first scan.
No update in transit	Check the last facility and ask the seller to request a shipment investigation through the applicable Star Wish channel.
Partner handoff	Wait for the destination carrier’s acceptance event; a partner pre-advice is not necessarily physical receipt.
Delivered but missing	Check the porch, mailbox, safe place, household members, building reception and nearby neighbors, then ask the seller to obtain delivery evidence.
Address, customs or return exception	Contact the seller or Star Wish promptly with the shipment number and complete address; do not assume 17TRACK can alter delivery instructions.

International Shipping, Customs and Carrier Handoffs

Star Wish describes a cross-border workflow using customs-clearance and air-transport resources. For its stated United States Virtual Warehouse Small Parcel service, USPS performs the last-mile delivery. A destination-country arrival or customs event is not the same as customs release.

International Flow

Stage	Typical event
Origin preparation	Seller or warehouse creates shipment data and prepares the parcel for Star Wish intake.
Star Wish processing	Star Wish receives, sorts and prepares the shipment for its selected cross-border channel.
Export and air transport	Customs, security and air-line-haul processing may occur before departure or during transit.
Import and last-mile handoff	After destination processing, USPS may take responsibility for last-mile delivery on the stated United States Virtual Warehouse route.
Delivery or exception	The destination operator records delivery, attempted delivery, an exception, or a return.

Customer Service

For a marketplace purchase, contact the seller first because the seller holds the commercial order and shipping instruction. Star Wish’s published contact page provides a Shenzhen address and office hours but does not publish a telephone number or email address in the supplied text.

Customer Service

Channel	Verified contact or link
Official website	Star Wish official website
Contact page	Star Wish contact page
Office address	Room 2803–2805, Building 1, Hengda Metropolis Plaza, No. 15 Huancheng South Road, Ma'antang Community, Bantian Subdistrict, Longgang District, Shenzhen.
Published office hours	Monday to Saturday, 9:00–18:00; the page does not specify a time zone.
WeChat consultation	The official contact page provides a WeChat consultation option through a QR code.

Prepare the tracking number, order number, dispatch date, service channel, destination address, latest event, parcel contents, declared value and photographs of damage or packaging before escalating a case.

Ecommerce and Business Tracking

Star Wish’s service page states that the TK Platform-Label Small Parcel channel supports platform API integration and real-time logistics updates. Businesses should obtain channel-specific technical credentials and documentation from Star Wish rather than assuming that a consumer tracking number is an API credential.

Developer/API Comparison

Option

Provider

Platform integration

Star Wish

View all details for Star Wish platform integration

Carrier coverage	Star Wish platform-label logistics channel.
Primary use	Platform seller shipment processing and logistics updates.
Authentication	Channel-specific credentials and technical instructions must be obtained from Star Wish.
Capability	The official service page states that the channel supports platform API connection and logistics updates.
Documentation	The supplied public pages do not include an open developer reference.

Multi-carrier tracking API

17TRACK

View all details for the 17TRACK multi-carrier API

Carrier coverage	Multi-carrier tracking through the 17TRACK API.
Primary use	Normalized shipment tracking for stores, marketplaces and operational dashboards.
Authentication	17token header as described in the official API documentation.
Capability	Shipment registration and subsequent tracking queries through the documented API.
Documentation	17TRACK API documentation

FAQ

Basic FAQs

1. How do I track my Star Wish package?

Enter the logistics number on the official Star Wish website or use 17TRACK to view available shipment events.

2. Where can I find my Star Wish tracking number?

Check the seller’s dispatch notice, marketplace shipment page, label, or logistics receipt.

3. What does a Star Wish tracking number look like?

Star Wish’s reviewed public pages do not state one universal length or prefix, so use the complete identifier supplied for the selected channel.

4. When will the first Star Wish tracking event appear?

The first event appears after shipment data is processed and a physical acceptance or handling scan is recorded; label creation alone may not show movement.

5. Why is my Star Wish tracking not updating?

A scan gap can occur during warehouse processing, air transport, customs, or a partner handoff; ask the seller to confirm the last scan and handover.

6. How long does Star Wish delivery take?

Star Wish publishes 6–10 business days for United States Virtual Warehouse Small Parcel; other channels require a route-specific estimate.

7. What should I do after a Star Wish delivery failure?

Review the exception and address, then contact the seller or Star Wish with the tracking number so the responsible delivery party can be identified.

8. What should I do if Star Wish says delivered but I have not received the parcel?

Check the delivery location, household members, reception desk and neighbors, then request delivery evidence through the seller or applicable last-mile provider.

9. Who helps with a lost or damaged Star Wish parcel?

Start with the seller because the seller arranged the shipment; provide the number, packaging photographs, contents description and value evidence.

10. How can I contact Star Wish?

Use the official contact page, the published Shenzhen office address, or its WeChat consultation option; published office hours are Monday to Saturday, 9:00–18:00.

Expert FAQs

11. Is the 6–10 business-day Star Wish estimate a guarantee?

No money-back guarantee is stated in the supplied official text; the 6–10 business-day figure is a published delivery range for one United States service.

12. Does USPS issue every tracking number used by Star Wish?

No; Star Wish identifies USPS as the last-mile provider for one United States service, but the original cross-border identifier may be issued by Star Wish or a logistics partner.

13. What does a Star Wish partner handoff mean?

It means shipment information or custody may be moving between logistics parties; wait for the destination operator’s acceptance scan before treating the handoff as final-mile receipt.

14. Does Star Wish provide customs clearance for cross-border shipments?

Star Wish states that it combines customs-clearance resources with air-transport resources; shipment-specific documents, duties and decisions still depend on the destination customs authority and selected service.

15. Can businesses connect a Star Wish channel to a platform API?

The TK Platform-Label Small Parcel service page states that it supports platform API connection and logistics updates; businesses should obtain credentials and technical instructions from Star Wish.

Tracking API

// Star Wish official tracking API:
// Current public official tracking API not confirmed.

// 17TRACK API
// Confirm the current Star Wish carrier code in 17TRACK documentation
// before replacing CARRIER_CODE.
fetch("https://api.17track.net/track/v2.4/register", {
  method: "POST",
  headers: {
    "17token": "YourKey",
    "Content-Type": "application/json"
  },
  body: JSON.stringify([
    {
      "number": "TRACKING_NUMBER",
      "carrier": "CARRIER_CODE"
    }
  ])
});