Skynet (MY) Tracking

Please enter the Skynet (MY) tracking number to check the latest shipping status.

https://www.skynet.com.my/

TRACK

About Skynet MY

Skynet MY is the display entity for Skynet Worldwide (M) Sdn Bhd, a Malaysian-owned express logistics company established in 1992. It provides courier delivery across West and East Malaysia and also operates customs brokerage, warehousing and fulfillment, freight forwarding, trucking and other logistics services.

Field	Verified information
Official name	Skynet Worldwide (M) Sdn Bhd
Official website	https://www.skynet.com.my/
Carrier type	Express courier and integrated logistics provider
Primary region	Malaysia, including West and East Malaysia; freight services extend worldwide through airline and global logistics partnerships.
Tracking page	Official Skynet MY tracking
Founded	1992

Carrier Entity Relationships

Entity

Entity type

Skynet Worldwide (M) Sdn Bhd

This company operates the Skynet MY courier network and related logistics services.

View tracking relationship details

Why it matters to tracking	The company’s AWB is the primary shipment identifier used by the official tracking page.
Official evidence	Company Profile — Skynet

Courier delivery

Courier delivery is a Skynet MY service with coverage across Malaysia and worldwide express capability.

View service relationship details

Tracking product	Online Track & Trace displays shipment events linked to the AWB.
Official evidence	Skynet services overview

Quick Answer

Enter the Skynet MY AWB number on the official tracking page, or enter it in 17TRACK for aggregated shipment events. An AWB is the shipment or airway-bill number; an order number, invoice number or merchant reference is usually different. If no result appears, check every character, remove accidental spaces, confirm that the sender supplied an AWB rather than an order ID, and allow the shipment to receive its first operational scan.

Pro Tip: 17TRACK is an independent tracking platform. It does not transport parcels, change addresses, approve refunds or decide claims.

How to Track Skynet MY Packages

Use the official Skynet MY Track page when you want the carrier’s own AWB events; use 17TRACK when you want a single view across carriers or an international handoff.

Path	Steps
Official tracking	1. Find the AWB on the shipping receipt, airway bill, label or dispatch message. 2. Open the official Track page. 3. Submit the AWB and review the latest event.
17TRACK	1. Enter the AWB in 17TRACK. 2. Let the platform identify the carrier or select Skynet MY. 3. Compare the latest event with the official result.
No AWB	Ask the merchant or sender for the AWB. A marketplace order number cannot be assumed to be a Skynet MY tracking number.

Tracking Number Formats and Examples

Skynet MY documentation identifies the tracking identifier as an AWB number and shows numeric examples. The public documentation does not establish a universal prefix-to-service rule, so a prefix alone should not be used to identify the product.

Tracking Number Format

Identifier family

Normalized pattern

Skynet AWB

Numeric AWB such as 238########## or 201##########, shown only as masked examples.

View all details for Skynet AWB

Issued by	The AWB is assigned in the Skynet shipment workflow.
Typical use	Domestic courier and business shipment tracking.
Who sees it and where	Senders may see it on the airway bill, receipt or business system; recipients may receive it in a merchant dispatch message.
Tracking scope	The official API accepts one or more AWB numbers and returns shipment events.
Caveat	Do not treat a masked example as a live number or infer a service solely from its first digits.

Merchant order or reference ID

Variable alphanumeric text assigned by a seller.

View all details for merchant references

Tracking role	A merchant reference identifies a sale or order and is not automatically searchable as a Skynet MY AWB.
Next step	Ask the sender to map the reference to the AWB.

Tracking Statuses and Meanings

The official Skynet MY API documents a lifecycle from collection to hub processing, destination-station check-in, out-for-delivery and delivered.

Status Quick Lookup

Status

Lifecycle stage

Collection / PUCHECIN

Accepted at pickup station.

View all details for Collection

What happens next	The shipment normally moves by linehaul to a hub.
Your action	Check the address and retain the receipt; contact the sender if the event does not match the handover.

LINEHAUL / Departed to HUB

Moving between stations or hubs.

View all details for linehaul

Responsible party	Skynet MY transport and hub network are processing the shipment.
Your action	Wait for the next scan unless the delivery standard has passed.

HUB CHECKIN / CHECKIN

The parcel arrived at a hub or destination station.

View all details for station check-in

Next event	The shipment may be sorted for final delivery.
Important distinction	Arrival at a station is not the same as delivery.

OFD / Out for Delivery

The shipment is with the delivery operation for the delivery attempt.

View all details for Out for Delivery

Your action	Keep the delivery address accessible and monitor for a delivery attempt.
Limit	Out for Delivery is not proof that the parcel has been delivered.

POD / Delivered

The tracking record contains a delivery scan; the API can return receiver information when available.

View all details for Delivered

If missing	Check the doorstep, reception, household members and nearby safe locations, then contact the local branch or sender.
Evidence	Retain the tracking record and request delivery information through Skynet MY customer support.

Services and Delivery Times

Service Comparison

Service

Service type

Courier Delivery

Domestic and international express courier service.

View all details for Courier Delivery

Best for	Documents and parcels requiring shipment visibility.
Coverage	Extensive Malaysia coverage and worldwide courier capability.
Limitation	Destination, customs and shipment restrictions affect service availability.

Customs Brokerage

Import and export clearance support through licensed personnel at Port Klang and KLIA.

View all details for Customs Brokerage

Best for	Shipments requiring customs documentation and clearance handling.
Limitation	Customs decisions and regulatory delays remain outside a tracking scan.

Freight and Trucking

Air freight, sea freight, project logistics and road transportation.

View all details for Freight and Trucking

Best for	Commercial, heavy, bulky or door-to-door logistics movements.
Booking condition	Trucking bookings must be made at least one day in advance according to the official trucking page.

Delivery Time

Route	Published delivery standard
West Malaysia to West Malaysia, major towns	1–3 working days
West Malaysia to West Malaysia, other towns	1–5 working days
West Malaysia to or from East Malaysia, major towns	1–3 working days
West Malaysia to or from East Malaysia, other towns	1–5 working days
East Malaysia to East Malaysia	1–3 working days for major towns; 1–5 working days for other towns

Destination Country Delivery Times

Destination country or region

Published route information

Worldwide air-freight and courier destinations

Skynet MY describes worldwide air-freight and global-network services, but the supplied delivery-standard page publishes working-day standards for Malaysian routes rather than a country-by-country international schedule.

View all details for international delivery estimates

Primary service type	International courier, air freight or sea freight selected according to the shipment.
Average delivery days	A country-specific average is not published on the cited delivery-standard page.
Last-mile handoff	The applicable destination delivery network depends on the booked service and route.
Customs tip	Prepare the invoice and shipper export declaration where required; customs and regulatory clearance can delay delivery.
Action	Request a route-specific quotation and delivery estimate from Skynet MY before dispatch.

The Malaysian published standards are estimates rather than a universal guarantee. Bulky shipments, holidays, peak periods, customs or regulatory clearance, natural disasters, flight availability and other unpredictable events are excluded from those standards.

Common Tracking Problems and Solutions

Problem or status

First response

Invalid AWB or no result

Recheck the number, distinguish it from an order ID, and ask the sender to confirm the AWB.

View escalation details for invalid tracking

Who contacts Skynet MY	The sender or account holder should normally verify the shipment record.
Prepare	AWB, pickup date, sender and recipient details, service type and receipt.

Long time without update

Compare the latest scan with the applicable 1–3 or 1–5 working-day Malaysian standard and then contact the sender or branch for investigation.

Delivered but not received

Check the delivery location, household members, reception desk and neighbours; preserve the POD event and ask the sender to contact Skynet MY.

Address error or failed delivery

Contact the responsible Skynet MY branch promptly; the sender or account customer should request corrections where permitted.

Customs or regulatory delay

Provide the requested invoice, export declaration or other documents through the sender or Skynet MY customs contact.

Lost or damaged shipment

Keep the packaging, photographs, receipt and value documents; begin a carrier inquiry or applicable protection process with the sender.

International Shipping, Customs and Carrier Handoffs

For an international Skynet MY shipment, the AWB may remain the principal reference while the physical custodian changes between origin handling, customs, linehaul and destination delivery. Arrival in a destination country does not by itself prove customs release.

Stage	Typical tracking interpretation
Origin collection	Skynet MY receives or processes the shipment and records the AWB event.
Export clearance	Documents and regulatory checks are handled before departure; clearance can create a visibility gap.
Linehaul	Air, sea or road movement occurs between logistics points; scans may be intermittent.
Destination customs	The destination authority assesses import requirements, taxes and restrictions; this is not the same as delivery.
Partner or last mile	A destination delivery network may perform final handling. Electronic pre-advice is not proof of physical handoff; the first receiving scan is stronger evidence.
Final delivery	The destination delivery operation completes delivery and the available POD event is recorded.

Customer Service

Channel

Verified contact or link

Tracking

Official Track Shipment page

View preparation details for tracking support

Best for	AWB events and shipment status.
Prepare	AWB, pickup date, origin, destination, latest scan and sender details.

Phone assistance

03-8602 9266 is displayed on the official website for assistance.

View all details for phone assistance

Best for	General assistance and routing to the relevant branch.
Hours and region	The cited page does not state operating hours or a separate regional time zone; confirm availability when calling.

Branches and complaints

Branch / Network Location and Complaint Procedures are linked from the official website.

Ecommerce and Business Tracking

Business customers can use a registered Skynet account, SkyPostpaid access, bulk printing and the Skynet API to connect AWBs with ecommerce workflows. 17TRACK is useful when a business needs multi-carrier visibility rather than only Skynet MY events.

Developer/API Comparison

Option

Provider

General Tracking API

Skynet MY

View all details for the Skynet MY API

Coverage	Skynet AWB tracking.
Authentication	Registered Skynet account customers can request a token; the token must remain private.
Capability	POST requests, JSON responses and multiple AWBs in the documented request format.
Documentation	Skynet API Documentation

Multi-carrier tracking API

17TRACK

View all details for 17TRACK API

Primary use	Aggregated tracking across supported carriers.
Authentication	17token header.
Capability	Register tracking numbers through the documented endpoint; current carrier code should be verified in 17TRACK documentation.
Documentation	17TRACK API documentation

FAQ

Basic FAQs

1. How do I track my Skynet MY package?

Enter the Skynet MY AWB on the official Track page or use 17TRACK to view available events.

2. Where can I find my Skynet MY AWB?

Look on the airway bill, shipment receipt, label or dispatch message from the sender.

3. What does a Skynet MY tracking number look like?

The official API shows numeric AWB examples, but the public documentation does not establish one universal prefix rule.

4. When will the first Skynet MY scan appear?

The first useful scan generally follows collection or entry into the Skynet MY shipment workflow.

5. Why is my Skynet MY tracking not updating?

The shipment may be between scans, in linehaul, awaiting processing or affected by customs, peak periods or transport disruption.

6. How long does Skynet MY delivery take?

Published Malaysian standards are 1–3 working days for major-town routes and 1–5 working days for other listed routes.

7. What should I do after a failed delivery?

Check the address and contact the sender or relevant Skynet MY branch promptly about the next delivery action.

8. What if Skynet MY says delivered but I cannot find the parcel?

Check safe locations, reception, household members and neighbours, then retain the POD event and ask the sender to escalate.

9. How do I report a lost or damaged Skynet MY shipment?

Keep the packaging and evidence, then have the sender or account holder start the applicable carrier inquiry or protection process.

10. How can I contact Skynet MY?

The official website displays 03-8602 9266 for assistance and links to branch and complaint resources.

Expert FAQs

11. What is the difference between Collection and HUB CHECKIN for Skynet MY?

Collection records pickup-station acceptance, while HUB CHECKIN records arrival at a hub; neither status means delivered.

12. What does OFD mean in Skynet MY tracking?

OFD means Out for Delivery, indicating that the shipment has entered the delivery operation for an attempt.

13. What does POD mean in Skynet MY tracking?

POD is the documented delivered event; the API may return the receiver name when that field is available.

14. Can businesses track several Skynet MY AWBs at once?

Yes, the documented Skynet MY tracking API accepts an array of AWB numbers in one request for registered customers with a token.

15. Does Skynet MY provide customs brokerage?

Yes, Skynet MY describes import and export clearance through licensed brokers and personnel at Port Klang and KLIA.

16. Are Skynet MY delivery standards guaranteed?

The published 1–3 and 1–5 working-day figures are delivery standards, with exclusions for bulky shipments, customs, holidays, flight availability and unpredictable events.

17. Can 17TRACK change a Skynet MY delivery address?

No; 17TRACK only aggregates available tracking information, while address changes must be handled through the carrier or responsible sender where permitted.

Tracking API

API reference

// 1. Skynet MY official tracking API
// POST https://api.skynet.com.my/api/sn/pub/AWBTracking/
// Authentication: access_token issued to registered Skynet customers
// Current public official documentation:
// https://www.skynet.com.my/api-documentation

// 2. 17TRACK API
// POST https://api.17track.net/track/v2.4/register
// Headers: 17token: YourKey
//          Content-Type: application/json
// The current Skynet MY carrier code must be verified in 17TRACK documentation.
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]