TNT Tracking

Please enter the TNT tracking number to check the latest shipping status.

https://www.tnt.com/

TRACK

About TNT

TNT is an express parcel and freight carrier brand within FedEx. TNT services are used for domestic and international express shipments in many markets, while FedEx has integrated many TNT booking, tracking, support and developer functions into FedEx systems. For tracking, the important distinction is that a TNT consignment number may show events on TNT.com, FedEx tracking, 17TRACK, or a destination partner depending on the service and handoff stage.

TNT Overview

Field	Verified information
Official name	TNT, historically TNT Express; current TNT services operate as part of FedEx.
Official website	https://www.tnt.com/
Carrier type	Express parcel, document and freight carrier; also involved in customs clearance for eligible international express shipments.
Primary region	International network with country-specific TNT and FedEx availability; service names and support channels vary by origin country.
Tracking page	TNT tracking and FedEx tracking for supported integrated shipments.
Parent organization	FedEx Corporation, through FedEx Express and related FedEx operating companies.
Founded	Not publicly confirmed on the current TNT tracking pages used for this guide.
Headquarters	Not treated as a current tracking-critical fact because TNT operations have been integrated into FedEx regional structures.

Carrier Entity Relationships

Entity

Entity type

TNT

Canonical carrier brand

View all details for TNT

Relationship to TNT	TNT is the carrier brand under which TNT consignment numbers and TNT shipment events may be presented.
Why it matters to tracking	A user should search TNT or FedEx tracking before assuming the shipment belongs to a postal carrier or marketplace-only logistics provider.
Official evidence	TNT.com tracking and FedEx pages describe TNT tracking and FedEx integration.

FedEx

Parent carrier group and integrated tracking operator

View all details for FedEx relationship

Relationship to TNT	FedEx owns and operates integrated express network functions for TNT services in many countries.
Why it matters to tracking	Some TNT shipments can be tracked or supported through FedEx systems, especially where TNT tools have migrated.
Official evidence	FedEx TNT integration and FedEx Developer pages identify FedEx as the current platform for many related services.

TNT Express and TNT Economy Express

Operated services

View all details for TNT services

Relationship to TNT	TNT Express and TNT Economy Express are shipment services associated with TNT parcels, documents and freight, subject to country availability.
Why it matters to tracking	The service selected affects transit speed, customs handling, proof of delivery and claim or support route.
Official evidence	TNT service pages and country sites list current service availability and conditions.

TNT consignment number

Tracking product and shipment identifier

View all details for TNT consignment numbers

Relationship to TNT	A TNT consignment number is the shipment identifier printed on TNT labels, booking confirmations or commercial shipping documents.
Why it matters to tracking	Order numbers and invoice numbers do not always retrieve TNT scans; the consignment number is the preferred tracking key.
Official evidence	TNT tracking pages ask for a tracking or consignment number.

Customs authorities and destination partners

Network and handoff entities

View all details for TNT handoff entities

Relationship to TNT	Customs authorities inspect import and export data, while destination partners or FedEx local operations may complete delivery in some lanes.
Why it matters to tracking	A customs or partner event can pause TNT tracking without meaning TNT has lost the shipment.
Official evidence	TNT customs and tracking help pages explain customs documents, duties, taxes and delivery events.

17TRACK

Independent multi-carrier tracking platform

View all details for 17TRACK relationship

Relationship to TNT	17TRACK aggregates available tracking events for TNT and other carriers when the carrier and number can be identified.
Why it matters to tracking	17TRACK helps users compare scans across carriers but cannot transport parcels, change addresses, approve claims or issue refunds.
Official evidence	17TRACK carrier tracking and API documentation describe multi-carrier tracking capabilities.

Quick Answer

To track TNT packages, enter the TNT consignment number from the shipping label, booking confirmation, merchant email or receipt on the official TNT tracking page, FedEx tracking where supported, or 17TRACK. If no result appears, first remove spaces, check that the number is not an order number, wait for the first physical acceptance scan, and confirm whether the shipment has moved into a FedEx or partner tracking environment.

Pro Tip: 17TRACK is an independent tracking platform. 17TRACK can show available TNT tracking events and help identify carriers, but TNT, FedEx, the shipper or the merchant must handle pickup, delivery changes, customs documents, claims, refunds and compensation.

How to Track TNT Packages

Use the TNT consignment number whenever possible. The order number identifies a purchase, the reference number may identify the shipper’s internal shipment, and the consignment number is the carrier tracking key most likely to return scans.

Open the official TNT tracking page and enter the consignment number exactly as supplied.
If the TNT page redirects or gives a FedEx option, try FedEx tracking because many TNT systems are integrated with FedEx.
Use 17TRACK for multi-carrier visibility, especially when a marketplace, freight forwarder or destination partner may be involved.
If tracking is empty, verify the identifier type, remove spaces or hyphens, confirm the shipper has handed over the parcel, and check whether a separate local delivery number was issued.

Where to Find the Right Identifier

Identifier	Where users usually see it	Use for tracking?
TNT consignment number	TNT label, shipper confirmation, pickup receipt, commercial paperwork or merchant shipping email.	Yes, this is the primary tracking identifier.
Order number	Marketplace account, checkout email or invoice.	Usually no; ask the seller for the TNT consignment number.
Reference number	Business shipment records or shipper’s own dispatch system.	Sometimes; official tools may support reference search in selected regions.
Delivery notice number	Attempted delivery card, email or SMS notification.	Use for redelivery or depot pickup instructions if the local TNT/FedEx site supports it.

Tracking Number Formats and Examples

TNT tracking commonly uses a consignment number issued by TNT or an integrated FedEx shipping system. TNT does not publish a single universal public rule that safely identifies every current and historical TNT number by prefix alone, so users should treat examples as format guidance and validate the number through official TNT, FedEx or 17TRACK recognition.

Tracking Number Format

Identifier family

Normalized pattern

TNT consignment number

Usually numeric; remove spaces and hyphens before searching. Example: #########

View all details for TNT consignment number

Length/structure	Often 8 to 12 digits in user-facing TNT examples and labels, but full current rules are not publicly confirmed for all countries and historical products.
Issued by	TNT or a TNT/FedEx shipping application used by the sender.
Typical service/use	Domestic express, international express, document, parcel and some freight consignments.
Who sees it and where	Shippers see it on the label and booking record; recipients see it in merchant dispatch emails, SMS notifications or delivery notices.
Tracking scope	Tracks TNT events from booking or pickup through sorting, line-haul, customs where applicable, delivery attempt, delivered, exception or return.
Important caveat	A numeric string alone does not prove TNT ownership; always verify with TNT, FedEx or 17TRACK carrier detection.

FedEx-integrated tracking number

Numeric FedEx-style tracking number. Example: #### #### ####

View all details for FedEx-integrated tracking number

Length/structure	FedEx tracking numbers vary by service and system; common public examples are numeric and grouped for readability.
Issued by	FedEx or an integrated FedEx/TNT shipping platform.
Typical service/use	Shipments booked after TNT-FedEx integration or moved through FedEx operational systems.
Who sees it and where	Business shippers and ecommerce buyers may see a FedEx number even if the merchant describes the carrier as TNT.
Tracking scope	Events may be visible on FedEx tracking, TNT tracking, 17TRACK or all three depending on migration and country routing.
Important caveat	Do not assume a FedEx-visible number was issued by legacy TNT; the current operator may be FedEx.

Shipper reference

Letters, numbers or mixed text chosen by the sender. Example: REF-ORDER-####

View all details for shipper reference

Length/structure	Variable; format depends on the shipper’s internal order, invoice or dispatch system.
Issued by	Merchant, warehouse, marketplace seller or enterprise shipper.
Typical service/use	Business reconciliation, customer service lookup or invoice matching.
Who sees it and where	Often printed on commercial paperwork or shown in seller portals.
Tracking scope	May work only in selected official tools if reference tracking is supported and the sender supplied matching origin/destination details.
Important caveat	A reference is not the same as a TNT consignment number and may not work on 17TRACK.

Partner or last-mile number

Partner-specific numeric or alphanumeric identifier. Example: XX #### #### XX

View all details for partner or last-mile number

Length/structure	Varies by partner carrier, country and service.
Issued by	Destination carrier, freight partner, postal operator or local delivery subcontractor where used.
Typical service/use	Final-mile delivery, customs handoff, remote-area delivery or ecommerce cross-border routing.
Who sees it and where	Recipients may see it in a destination-country notification or on a relabeled parcel.
Tracking scope	May show final-mile scans after the partner receives the parcel; earlier TNT events may remain under the original TNT consignment number.
Important caveat	Being traceable alongside TNT does not mean the partner number was issued by TNT.

Tracking Statuses and Meanings

TNT tracking statuses should be read as a lifecycle. A booking or label event means shipment data exists; a pickup or depot scan means the carrier has physical custody; a customs status means border processing is involved; a delivery scan should be matched against proof of delivery and the actual delivery location.

Status Quick Lookup

Status

Lifecycle stage

Shipment information received

Pre-shipment

View all details for shipment information received

What it means	The sender created a TNT shipment record or transmitted electronic data.
Current responsible party	The sender is responsible until TNT or FedEx physically collects or accepts the parcel.
What happens next	A pickup, depot or origin scan should appear after handover.
What you should do	Ask the seller or shipper whether pickup has occurred if the status remains unchanged after the expected collection time.

Collected / picked up

Accepted

View all details for collected or picked up

What it means	TNT or an authorized pickup operation has taken physical possession of the shipment.
Current responsible party	TNT or FedEx operations are responsible for moving it to the origin depot or sort facility.
What happens next	The shipment normally receives depot, sort or departure scans.
What you should do	Monitor movement; contact the shipper if shipment details such as address or service are incorrect.

In transit / at depot / departed facility

In transit

View all details for in transit

What it means	The shipment is being sorted, transported between depots, or moved through the TNT/FedEx line-haul network.
Current responsible party	The operational carrier currently holding the parcel, usually TNT or FedEx unless a partner handoff has occurred.
What happens next	Another facility scan, customs status or delivery depot scan should appear.
What you should do	Allow for normal scan gaps during line-haul, weekends, holidays and remote-area routing.

Customs clearance in progress

Customs/Handover

View all details for customs clearance in progress

What it means	Shipment data, documents, duties, taxes or inspection requirements are being reviewed for export or import.
Current responsible party	Customs authorities, TNT/FedEx brokerage teams, and sometimes the importer or shipper if documents or payment are missing.
What happens next	The shipment may be released, held for information, assessed duties and taxes, or returned if it cannot be cleared.
What you should do	Respond promptly to document or payment requests; do not treat arrival at customs as delivery-ready release.

Out for delivery

View all details for out for delivery

What it means	The shipment is assigned to a courier route for a delivery attempt.
Current responsible party	The local TNT, FedEx or authorized delivery courier.
What happens next	The parcel should be delivered, attempted, redirected, held or marked with an exception.
What you should do	Be available at the address, check signature requirements and monitor any delivery instruction options.

Delivered

View all details for delivered

What it means	The delivery carrier recorded the shipment as delivered to the address, reception point, neighbor, locker or authorized recipient according to local rules.
Current responsible party	The local delivery operation provides proof of delivery where available; the merchant handles order-level refunds or replacements.
What happens next	Proof of delivery or signature details may be available through official tracking or support.
What you should do	Check the delivery location, household, front desk and neighbors before opening a delivery dispute.

Delivery attempted / receiver not available

Pickup or exception

View all details for delivery attempted

What it means	The courier tried to deliver but could not complete delivery due to absence, access, address, payment or signature requirements.
Current responsible party	The local delivery operation holds the shipment for redelivery, pickup or instruction, subject to country rules.
What happens next	A redelivery, hold, pickup notice, return or further exception may appear.
What you should do	Use the official notice or support channel quickly because hold periods and redelivery options vary by country.

Returned to sender

Return

View all details for returned to sender

What it means	The shipment is moving back to the sender because delivery, clearance or acceptance could not be completed.
Current responsible party	TNT/FedEx or the return-route partner during transport; the sender controls reshipment or refund decisions.
What happens next	Return transit and final return delivery scans should appear.
What you should do	Contact the merchant or shipper because the recipient usually cannot reverse a return once it is operationally committed.

Services and Delivery Times

TNT service names and delivery standards are country-specific and have been affected by FedEx integration. Use the origin-country TNT or FedEx service page for the binding service availability, cutoff time, surcharge, weight and guarantee rules.

Service Comparison

Service

Service type

TNT Express

International or domestic express parcel and document service

View all details for TNT Express

Best for	Time-sensitive parcels, documents and commercial shipments.
Coverage	Available only in supported origin and destination lanes shown on current TNT or FedEx country sites.
Tracking level	Pickup, depot, transit, customs, delivery attempt and proof-of-delivery events where available.
Key size/weight condition	Limits vary by country, lane, service and shipment type; verify before shipping oversized or heavy goods.
Included protection/extra service	Standard liability and optional services depend on local terms and conditions.
Main limitation	Cutoff times, dangerous goods rules, customs documents and remote-area handling can affect delivery.

TNT Economy Express

Economy international express service

View all details for TNT Economy Express

Best for	Less urgent commercial parcels and freight where cost is more important than the fastest transit.
Coverage	Country and lane availability vary and may be replaced by FedEx economy services in integrated markets.
Tracking level	End-to-end milestone tracking where service is available, including customs events on international shipments.
Key size/weight condition	Shipment size and pallet rules vary by local service guide.
Included protection/extra service	Optional value, insurance or special handling depends on local TNT/FedEx terms.
Main limitation	Not suitable where the buyer needs a specific early-day delivery commitment unless a time-definite service is purchased.

TNT Special Services

Customized, urgent or special-handling transport

View all details for TNT Special Services

Best for	Urgent, high-value, unusual, dedicated vehicle or out-of-standard shipments where available.
Coverage	Only available in selected markets and subject to approval.
Tracking level	Tracking depends on the customized movement and operational setup.
Key size/weight condition	Conditions are quoted case by case.
Included protection/extra service	Special handling terms are determined during booking.
Main limitation	Not a standard consumer parcel option and usually requires shipper coordination.

Delivery Time

Service

Published delivery standard

TNT Express

Varies by origin, destination, cutoff time, service and customs requirements.

View all details for TNT Express delivery time

Business or calendar days	Usually calculated in business days for commercial express services unless the local service guide states otherwise.
Guarantee status	Guarantee or money-back rules are not universal; check the country-specific TNT/FedEx terms.
Starts counting from	Accepted pickup or depot acceptance after cutoff conditions are met, not from order placement.
Main delay factors	Late pickup, missed cutoff, address issue, customs hold, duties or taxes, dangerous goods review, weather, service disruption and remote delivery.
Official source date/validity	Use the current origin-country TNT/FedEx service guide and transit-time tool because standards change by lane.

TNT Economy Express

Varies by origin, destination, customs and local FedEx/TNT service availability.

View all details for TNT Economy Express delivery time

Business or calendar days	Typically business-day based where a standard is published.
Guarantee status	Do not assume a guarantee unless the quoted service and local terms expressly provide one.
Starts counting from	Carrier acceptance after valid paperwork and cutoff compliance.
Main delay factors	Consolidated routing, customs, partner handoff, remote area and missing import information.
Official source date/validity	Current official country service pages and booking quote govern.

Common Tracking Problems and Solutions

Most TNT tracking problems can be separated into identifier problems, physical handover gaps, customs or delivery exceptions, and post-delivery disputes. The fastest solution depends on who can act: the shipper can correct commercial data and file claims, the recipient can provide access or pay duties, and the merchant controls order refunds.

Problem & Solution

Problem/status shown

Likely cause

Invalid number

Wrong identifier, typo, order number, unsupported reference or carrier mismatch.

View all details for invalid number

Check first	Remove spaces, compare with the label, and try TNT, FedEx and 17TRACK carrier detection.
Immediate action	Ask the seller or shipper for the TNT consignment number.
When to escalate	Escalate if the shipper confirms pickup but no official system recognizes the number.
Who to contact	Merchant or shipper first; TNT/FedEx support if the number is confirmed as a carrier number.

No tracking or label created only

Electronic shipment data exists, but physical pickup or first depot scan has not occurred.

View all details for no tracking

Check first	Confirm pickup date, cutoff time and whether the shipment was tendered to a shipping partner.
Immediate action	Wait for the first acceptance scan if pickup has just been scheduled.
When to escalate	Escalate to the shipper if pickup was promised but no collection scan appears after the expected pickup window.
Who to contact	Shipper or merchant because TNT may not yet have custody.

Long time without update / stuck in transit

Line-haul scan gap, weekend, customs processing, network disruption or missed scan.

View all details for stuck in transit

Check first	Review the last physical location, service type, customs status and destination country holidays.
Immediate action	Monitor official tracking and collect shipment details in case an investigation is needed.
When to escalate	Escalate when the shipment is past the quoted or officially expected delivery period for that service and lane.
Who to contact	Shipper for investigation or TNT/FedEx support if you are the account holder or have delivery authority.

Customs hold

Missing invoice, restricted goods, duty/tax assessment, compliance review or import inspection.

View all details for customs hold

Check first	Check email, SMS and official tracking for requests for importer details, invoices or payment.
Immediate action	Provide documents or pay assessed duties through the official channel only.
When to escalate	Escalate if requested documents were submitted but no release or further instruction appears.
Who to contact	TNT/FedEx brokerage, the sender, or the importer of record depending on who must supply the missing information.

Address problem or delivery exception

Incomplete address, access issue, closed business, wrong postal code, unpaid charges or signature problem.

View all details for delivery exception

Check first	Compare the shipping address with the merchant order and delivery notice.
Immediate action	Use official delivery management or contact the shipper to authorize corrections if required.
When to escalate	Escalate before the local hold period expires or before the shipment is marked for return.
Who to contact	Recipient for access instructions; shipper if the carrier requires shipper authorization to change the address.

Delivered but not received

Safe-place delivery, reception desk, neighbor delivery, wrong address, premature scan or theft after delivery.

View all details for delivered but not received

Check first	Check proof of delivery, delivery photo or signature where available, then check household, front desk, mailroom, neighbors and alternate entrances.
Immediate action	Contact local TNT/FedEx support quickly and ask the merchant to open a carrier trace if necessary.
When to escalate	Escalate immediately if the proof of delivery shows the wrong location or the recipient did not authorize release.
Who to contact	Local TNT/FedEx delivery support and the merchant; 17TRACK cannot verify the physical delivery location.

Lost or damaged package

Confirmed loss, missing contents, visible damage or concealed damage discovered after receipt.

View all details for lost or damaged package

Check first	Keep packaging, labels, contents, photos, invoice and value proof.
Immediate action	Notify the shipper and the carrier through the official claim or support process.
When to escalate	Escalate within the official claim period shown in the applicable TNT/FedEx terms for the origin country and service.
Who to contact	The account holder or shipper usually files the transport claim; the merchant handles purchase refunds or replacements.

International Shipping, Customs and Carrier Handoffs

TNT international tracking combines carrier scans, brokerage activity, customs decisions and possible partner handoffs. Arrival in a country, airport or gateway does not mean customs release; the shipment becomes deliverable only after required clearance, payment and local routing are complete.

International Flow

Stage

Physical custodian/responsible entity

Electronic data and pickup

Sender before collection; TNT/FedEx after pickup scan.

View all details for electronic data and pickup

Typical tracking event	Shipment information received, collected, picked up.
What is happening	The shipment record is created and then physically handed to the carrier.
Can the tracking number change?	Usually no at this stage, but a FedEx-integrated number may be associated.
Normal visibility gap	Gap may occur between label creation and first pickup scan.
What the customer should do	Confirm pickup with the shipper if only electronic data is visible.

Export processing and security

TNT/FedEx origin depot, gateway and export compliance teams.

View all details for export processing

Typical tracking event	At depot, in transit, departed facility, export processing.
What is happening	The parcel is sorted, consolidated and checked for transport compliance.
Can the tracking number change?	Usually the same TNT consignment remains the customer-facing key.
Normal visibility gap	Line-haul departures may not scan continuously during air or road movement.
What the customer should do	Monitor tracking and ensure the sender supplied accurate invoice and commodity details.

Import customs

Customs authority, TNT/FedEx broker and importer of record.

View all details for import customs

Typical tracking event	Customs clearance in progress, clearance delay, released by customs.
What is happening	Import data, duties, taxes and admissibility are reviewed.
Can the tracking number change?	Not normally for TNT express tracking, but a local delivery number can be added in some routing models.
Normal visibility gap	Visibility depends on customs processing and response time for document or payment requests.
What the customer should do	Respond only through official TNT/FedEx customs or payment channels and verify suspicious payment messages.

Partner handoff or destination delivery

TNT/FedEx local operation or authorized partner carrier.

View all details for partner handoff or destination delivery

Typical tracking event	Arrived at delivery depot, out for delivery, delivered, attempted delivery.
What is happening	The shipment is routed to a local delivery courier or partner after clearance and destination sorting.
Can the tracking number change?	It can be associated with a partner or local delivery number; the original consignment may still be used for history.
Normal visibility gap	A gap may occur between electronic handoff notice and the first partner receiving scan.
What the customer should do	Use the latest carrier shown in tracking for delivery instructions, depot pickup or proof of delivery.

Delivery Management and Post-shipment Options

TNT delivery changes are controlled by the local TNT/FedEx service, shipment eligibility, customs status and shipper authorization. Recipients can often provide access information or arrange redelivery after an attempt, but address corrections and return decisions may require the sender or account holder.

Delivery Management

Option

Who can request

Redelivery after failed attempt

Recipient or authorized contact using the local notice or support route.

View all details for redelivery

Eligibility	Available only where local TNT/FedEx delivery operations permit redelivery for the shipment.
Deadline/available stage	After an attempted delivery and before the shipment is returned or disposed under local rules.
Fee	Fee, if any, varies by country and shipment type.
Guaranteed?	No; operational constraints and address validity still apply.
Official action link	Use the country-specific TNT contact, delivery notice or FedEx delivery management page where redirected.

Address correction

Usually the shipper or account holder; recipient authority varies.

View all details for address correction

Eligibility	Depends on local rules, customs status, service type and security restrictions.
Deadline/available stage	Before the parcel is out for delivery, returned or cleared under a fixed consignee record.
Fee	Possible additional charge or surcharge may apply under local terms.
Guaranteed?	No; corrections can be refused or limited.
Official action link	Contact TNT/FedEx customer service or the merchant, depending on shipment ownership.

Proof of Delivery

Shipper, recipient or account holder where proof is available.

View all details for Proof of Delivery

Eligibility	Available for shipments with delivery confirmation or signature records supported by local tracking.
Deadline/available stage	After the shipment is marked delivered.
Fee	Normally part of tracking visibility where provided; official document access can vary.
Guaranteed?	The record reflects carrier data but does not by itself resolve order disputes.
Official action link	Use official TNT/FedEx tracking or support for the destination country.

Lost, Damaged, Claims, Insurance and Refunds

A TNT tracking inquiry, a transport claim, a service refund and a merchant refund are different processes. The shipper or FedEx/TNT account holder is often the party with contractual authority to file a carrier claim, while the buyer normally seeks an order refund or replacement from the seller.

Claims and Refunds

Process

Use when

Tracking inquiry or trace

Tracking is late, inconsistent, delivered to an unknown place, or missing expected scans.

View all details for tracking inquiry

Who files	Shipper, account holder, recipient or merchant depending on local support rules.
Earliest/latest filing time	Use the current local TNT/FedEx support threshold; no universal public TNT deadline applies across all countries.
Required evidence	Consignment number, ship date, addresses, service, last scan, contents description and contact details.
Possible outcome	Location search, delivery verification, request for more information or escalation to claim.
Official link	Country-specific TNT/FedEx contact or claims page.

Loss, damage or missing contents claim

The shipment is confirmed lost, damaged, or delivered with missing contents.

View all details for loss or damage claim

Who files	Usually the shipper or account holder; recipient involvement may be required for inspection or evidence.
Earliest/latest filing time	Deadlines vary by country, service and contract; verify the applicable TNT/FedEx terms before waiting.
Required evidence	Tracking number, invoice, value proof, photos, packaging, contents, repair estimate if relevant, and written description.
Possible outcome	Settlement under liability terms, denial, request for inspection, or request for more documents.
Official link	Use the official TNT/FedEx claims channel for the shipment origin or billing account.

Merchant refund or replacement

The buyer did not receive goods, received damaged goods, or needs ecommerce after-sales support.

View all details for merchant refund

Who files	The buyer files with the seller or marketplace; the seller may separately claim against TNT/FedEx.
Earliest/latest filing time	Marketplace and merchant policies apply, not 17TRACK policies.
Required evidence	Order number, tracking screenshot, delivery dispute details, photos and communications.
Possible outcome	Refund, replacement, seller investigation, or marketplace dispute decision.
Official link	Use the seller, marketplace or payment-provider dispute channel.

Shipping Restrictions and Special Handling

TNT and FedEx restrictions depend on origin, destination, mode of transport, commodity and account approval. A high-level summary cannot replace the current official dangerous goods, prohibited items, customs and packaging rules.

Shipping Restrictions

Customer Service

TNT support is country-specific. Use the country selector and official contact page rather than old telephone lists because TNT and FedEx integration has changed local service channels, hours and responsibilities.

Customer Service

Channel

Verified contact/link

Official TNT tracking

TNT tracking page

View all details for official TNT tracking

Best for	Checking TNT consignment milestones and proof-of-delivery availability.
Region/language	Country-specific TNT site experience.
Hours and time zone	Online page availability; live support hours vary by country.
Information to prepare	Consignment number, destination postcode, ship date and recipient name.
Important limitation	Tracking cannot change delivery or approve claims by itself.

FedEx tracking and support

FedEx tracking

View all details for FedEx tracking and support

Best for	Shipments routed through integrated FedEx systems or redirected from TNT tools.
Region/language	FedEx country sites and language options vary.
Hours and time zone	Official support hours are country-specific and should be checked on the local FedEx contact page.
Information to prepare	Tracking number, service, account or shipper details, delivery address and latest scan.
Important limitation	Some TNT legacy shipments may still need TNT country support or the original shipper.

TNT country contact page

TNT support

View all details for TNT country contact page

Best for	Local contact forms, depot information, shipment inquiries and country-specific service questions.
Region/language	Varies by selected country.
Hours and time zone	Check the local page; do not rely on copied third-party phone hours.
Information to prepare	Consignment number, pickup date, addresses, service, contents, value proof and photos for damage.
Important limitation	Carrier support cannot issue marketplace refunds; the merchant controls order-level remedies.

Ecommerce and Business Tracking

For businesses, TNT tracking can be managed through consumer tracking pages, integrated FedEx developer tools where the account and shipment are eligible, or a multi-carrier platform such as 17TRACK. The right choice depends on whether the business ships only with TNT/FedEx or needs standardized visibility across many carriers.

Developer/API Comparison

Option

Provider

Official consumer tracking

TNT and FedEx

View all details for official consumer tracking

Carrier coverage	TNT and eligible FedEx-integrated shipments.
Primary use	Manual single-shipment lookup, proof of delivery and customer support checks.
Authentication	No API authentication for ordinary web lookup; support actions may require account or shipment verification.
Tracking/batch/webhook capability	Manual lookup; batch features depend on country tools and account services.
Current developer documentation	Not an API product.
Migration/deprecation note	Some TNT tools redirect to FedEx due to integration.

FedEx Track API

FedEx Developer

View all details for FedEx Track API

Carrier coverage	FedEx shipments and eligible integrated services as documented by FedEx; not a public legacy TNT-only API guarantee.
Primary use	Enterprise tracking integration, shipment visibility and customer notifications.
Authentication	FedEx Developer account and OAuth-style authentication under current FedEx API requirements.
Tracking/batch/webhook capability	Track API supports programmatic tracking; exact batch and notification features depend on FedEx documentation and account enablement.
Current developer documentation	FedEx Track API documentation.
Migration/deprecation note	Legacy TNT developer interfaces should not be assumed current; verify FedEx migration guidance before building.

17TRACK API

17TRACK

View all details for 17TRACK API

Carrier coverage	Multi-carrier tracking including TNT where 17TRACK supports carrier identification.
Primary use	Marketplace, ecommerce and logistics platforms that need carrier normalization across many carriers.
Authentication	17TRACK API token in the 17token header.
Tracking/batch/webhook capability	Register and query tracking numbers through 17TRACK API products as documented.
Current developer documentation	17TRACK API documentation.
Migration/deprecation note	Use the current 17TRACK versioned endpoint; carrier code should be confirmed in the active 17TRACK carrier list or left as a configured value.

FAQ

1. How do I track my TNT package?

Enter the TNT consignment number on the official TNT tracking page, FedEx tracking where supported, or 17TRACK to view available shipment events.

2. Where is my TNT tracking number?

The TNT tracking number is usually the consignment number on the shipping label, booking confirmation, pickup receipt, merchant dispatch email or delivery notice.

3. What does a TNT tracking number look like?

A TNT tracking number is commonly a numeric consignment number, but TNT does not publish one universal public rule for every current and historical country format.

4. Why is my TNT tracking number not found?

A TNT number may not be found if it is mistyped, not yet physically accepted, entered as an order number, or moving in an integrated FedEx or partner system.

5. When will TNT tracking show the first update?

The first useful TNT update normally appears after pickup or depot acceptance, not necessarily when the seller creates the shipment record.

6. How long does TNT delivery take?

TNT delivery time varies by origin, destination, service, cutoff time, customs and local availability, so the official quote or country service guide is the controlling source.

7. What should I do after a TNT delivery attempt failed?

Use the delivery notice or official TNT/FedEx contact channel to arrange redelivery, provide access details or collect the parcel before the local hold period ends.

8. What should I do if TNT says delivered but I did not receive the package?

Check proof of delivery, reception areas, mailrooms, household members and neighbors first, then contact local TNT/FedEx support and the merchant for a delivery trace.

9. How do I report a lost or damaged TNT package?

Keep the packaging, label, contents, photos and value proof, then ask the shipper or account holder to file the appropriate TNT/FedEx claim under the applicable terms.

10. How do I contact TNT customer service?

Use the official TNT support page or the FedEx support route shown by tracking, and prepare the consignment number, addresses, service, ship date and latest scan.

11. Why can a TNT shipment appear on FedEx tracking?

A TNT shipment can appear on FedEx tracking because TNT services and systems have been integrated into FedEx in many markets after the acquisition.

12. Does a TNT customs status mean the package is already released?

A TNT customs status does not necessarily mean release; it may mean documents, duties, taxes or inspections are still being processed.

13. Can the TNT tracking number change during delivery?

The TNT consignment number usually remains the main identifier, but an integrated FedEx number or local partner delivery number can be associated in some lanes.

14. Who is responsible during a TNT partner handoff?

Responsibility depends on the physical custodian: electronic pre-advice does not equal handover, while the partner becomes operationally responsible after a receiving scan or delivery assignment.

15. Can I change the address of a TNT package?

A TNT address change may be possible only if the shipment is eligible and the shipper or account holder authorizes it where required.

16. Can businesses track TNT shipments through an API?

Businesses should verify current FedEx Developer Track API eligibility for integrated shipments or use 17TRACK API for multi-carrier tracking; a current public legacy TNT-only tracking API is not confirmed here.

17. Does 17TRACK deliver TNT packages or handle TNT claims?

17TRACK does not deliver TNT packages or handle TNT claims; 17TRACK only aggregates available tracking information from supported carriers.

Tracking API

# 1. Official TNT / FedEx tracking API
# Current public legacy TNT-only tracking API not confirmed.
# For eligible integrated shipments, review the current FedEx Developer Track API:
# https://developer.fedex.com/api/en-us/catalog/track.html
# Do not copy legacy TNT endpoints unless FedEx or TNT currently confirms them for your account.

# 2. 17TRACK API
# Register a TNT tracking number with 17TRACK.
# Confirm the active TNT carrier code in your 17TRACK account or carrier list.
# If the code is not confirmed, keep CARRIER_CODE as a configured placeholder.

POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json

Body:
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]