FedEx Tracking

About FedEx

FedEx is a global transportation and logistics carrier group operated under FedEx Corporation. FedEx provides pickup, express air transport, ground parcel delivery, freight, customs-related shipping services, returns and delivery management in many markets. For tracking, the important distinction is that a FedEx tracking result can show FedEx-operated movement, merchant label creation, a FedEx Office or retail tender scan, a FedEx Ground or FedEx Express network scan, a customs event, or a partner handoff depending on the service and country.

Carrier Entity Relationships

Quick Answer

To track a FedEx package, enter the FedEx tracking number, door tag number or eligible reference on the official FedEx Tracking page, or enter the tracking number on 17TRACK to view available FedEx and multi-carrier events. If the result is empty, first check that the number is not an order number, that the label has actually been tendered to FedEx, and that the shipment is assigned to FedEx rather than another carrier.

How to Track a FedEx Package

Use FedEx Tracking when you need official FedEx actions such as proof of delivery, delivery management or service-specific support. Use 17TRACK when you want to monitor FedEx shipments together with other carriers in one place.

1. Find the tracking number on the FedEx label, shipping receipt, merchant shipment email, FedEx account shipment record, door tag, or return label.
2. Enter the number on FedEx Tracking or 17TRACK exactly as shown. Spaces and hyphens are normally ignored, but missing digits can prevent recognition.
3. Check the first event. “Label created” means shipment information exists; “picked up,” “accepted” or a FedEx facility scan means FedEx has physical custody.
4. If no events appear, confirm the carrier with the merchant, wait for the first physical scan, and verify that you are not using the store order number.
5. For delivery changes, proof of delivery, claims, refunds or account billing issues, use FedEx tools or contact the shipper because 17TRACK cannot change FedEx operations.

Identifier lookup guide

Tracking Number Formats and Examples

FedEx tracking numbers are usually numeric for FedEx parcel services, but FedEx can also track door tags, references, freight identifiers and cross-border partner identifiers in specific contexts. A number being searchable on FedEx does not prove that FedEx originally issued it; partner-issued or merchant references can be associated with a FedEx movement.

Tracking Number Format

Tracking Statuses and Meanings

FedEx tracking statuses describe shipment information, physical custody, network movement, customs processing, delivery attempts and final delivery. The current responsible party changes as the package moves from shipper to FedEx, customs authorities, partner carriers and the recipient.

Status Quick Lookup

Services and Delivery Times

FedEx service names, delivery standards and guarantees vary by origin, destination, package characteristics, pickup cutoff, account terms and service availability. Treat a FedEx estimated delivery date as a shipment-specific estimate unless the official service guide and money-back guarantee terms confirm a guarantee for that shipment.

Service Comparison

Delivery Time

Common Tracking Problems and Solutions

Most FedEx tracking problems are caused by pre-shipment timing, wrong identifiers, missed scans, address issues, customs documents or delivery disputes. Start with the party that controls the next action: the merchant before FedEx acceptance, FedEx during physical carriage, customs or importer during clearance, and the merchant for refunds or replacement orders.

Problem & Solution

International Shipping, Customs and Carrier Handoffs

FedEx international tracking can include export processing, security screening, air or ground line-haul, import clearance, duty and tax collection, partner delivery and final delivery. “Arrived in destination country” or “at local FedEx facility” is not the same as customs release unless the tracking event specifically indicates release.

International Flow

Delivery Management and Post-shipment Options

FedEx delivery-management options depend on country, service, shipper restrictions, package status and security rules. Recipients can often request instructions or holds for eligible packages, while shippers usually control major address corrections, returns and intercept-like changes.

Delivery Management

Lost, Damaged, Claims, Insurance and Refunds

a FedEx tracking inquiry, a FedEx claim, a money-back guarantee request and a merchant refund are separate processes. FedEx Claims handles eligible transportation loss, damage and missing-contents claims; the merchant handles order refunds; 17TRACK cannot approve compensation or change claim outcomes.

Claims and Refunds

Shipping Restrictions and Special Handling

FedEx prohibited and restricted item rules depend on origin, destination, service, commodity, packaging, dangerous-goods classification and law. The summary below is not a legal checklist; always verify the current FedEx Service Guide, dangerous goods rules and destination restrictions before shipping.

Shipping Restrictions

Customer Service

Use official FedEx contact pages for current phone numbers, hours, chat availability and country-specific support. Prepare the tracking number, ship date, service, shipper name, recipient address, latest scan, contents description, value proof, photos and packaging before contacting support.

Customer Service

Efficient escalation order: check FedEx Tracking, review service alerts, use delivery-management options if eligible, contact the shipper for authorization-controlled changes, then contact FedEx support or FedEx Claims with complete evidence.

Ecommerce and Business Tracking

Consumers usually need FedEx Tracking or 17TRACK tracking. Businesses may need FedEx Developer APIs for FedEx-specific rating, shipping and tracking, or the 17TRACK API for multi-carrier monitoring, standardized status mapping and exception visibility across carriers.

Developer/API Comparison

FAQ

# 1. FedEx official Track API
# Provider: FedEx Developer Portal
# Current public documentation: https://developer.fedex.com/api/en-us/catalog/track.html
# Authentication: OAuth bearer token issued by FedEx Developer credentials.
# Production endpoint documented by FedEx for Track API:
# POST https://apis.fedex.com/track/v1/trackingnumbers
# Sandbox endpoint may use the FedEx sandbox host shown in your FedEx Developer project.

curl -X POST "https://apis.fedex.com/track/v1/trackingnumbers" \
  -H "Authorization: Bearer FEDEX_OAUTH_ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -H "x-customer-transaction-id: YOUR_TRANSACTION_ID" \
  -d '{
    "includeDetailedScans": true,
    "trackingInfo": [
      {
        "trackingNumberInfo": {
          "trackingNumber": "TRACKING_NUMBER"
        }
      }
    ]
  }'

# 2. 17TRACK API
# Provider: 17TRACK
# Documentation: https://api.17track.net/en/doc
# CARRIER_CODE should be confirmed in your current 17TRACK carrier list or account documentation.

curl -X POST "https://api.17track.net/track/v2.4/register" \
  -H "17token: YourKey" \
  -H "Content-Type: application/json" \
  -d '[
    {
      "number": "TRACKING_NUMBER",
      "carrier": "CARRIER_CODE"
    }
  ]'

Sources & References

• FedEx.com — Official FedEx website. FedEx
• FedEx Tracking — Official shipment tracking page. FedEx
• FedEx Customer Support — Official support center. FedEx
• FedEx Claims — Loss, damage and missing contents claims. FedEx
• FedEx Delivery Manager — Delivery management options. FedEx
• FedEx Hold at Location — Pickup and hold service. FedEx
• FedEx Service Guide — Current service terms and conditions. FedEx
• FedEx Money Back Guarantee — Official guarantee terms. FedEx
• FedEx Dangerous Goods — Hazardous shipping rules. FedEx
• FedEx International Prohibited Items — International restriction guidance. FedEx
• FedEx Track API — Official developer documentation. FedEx Developer Portal
• 17TRACK API Documentation — Official API reference. 17TRACK

Disclaimer: 17TRACK is an independent tracking platform and is not affiliated with FedEx.