Evri Tracking

Please enter the EVRi tracking number to check the latest shipping status.

info@evri.comhttps://www.evri.com/

TRACK

About Evri

Evri is a United Kingdom parcel delivery and returns carrier. The brand is the successor to Hermes UK and operates consumer parcel sending, retailer delivery, returns, ParcelShop drop-off, locker, courier collection and business delivery services in the UK, with international parcel options and partner handoffs for cross-border movements.

Carrier Overview

Field	Verified carrier information
Official name	Evri Limited is the operating company name commonly associated with the Evri brand in the UK.
Official website	https://www.evri.com/
Carrier type	Parcel carrier, last-mile delivery provider, returns carrier and cross-border parcel service provider through Evri and partners.
Primary region	United Kingdom domestic parcel delivery and returns; international shipping is available for selected destinations and service rules.
Tracking page	Evri Track a Parcel
Former brand	Hermes UK rebranded to Evri; older seller emails, labels or help articles may still mention Hermes.
Headquarters	Morley, Leeds, United Kingdom is publicly associated with Evri Limited corporate information.

Carrier Entity Relationships

Entity

Relationship to Evri

Evri

Evri is the canonical UK parcel carrier brand used for tracking domestic deliveries, returns and selected international parcels.

View all details for Evri

Entity type	Canonical carrier brand.
Why it matters to tracking	Users should select Evri, not a retailer order page or the former Hermes UK name, when tracking an Evri-issued parcel number.
Official evidence	The official Evri website and Track a Parcel page present Evri as the parcel carrier brand.

Hermes UK

Hermes UK is the historical brand name; Evri is the current consumer-facing carrier brand.

View all details for Hermes UK

Entity type	Former brand name.
Why it matters to tracking	Old marketplace messages may say Hermes, but current delivery management and help usually route through Evri.
Official evidence	Evri corporate and help pages identify Evri as the current brand.

ParcelShop and Locker network

Evri operates and partners with ParcelShop and Locker locations for drop-off, collection and returns.

View all details for ParcelShop and Locker network

Entity type	Access-point and out-of-home delivery entities.
Why it matters to tracking	Tracking may show drop-off, collection-ready or returned-to-sender events tied to a shop or locker rather than a home address.
Official evidence	Evri’s ParcelShop, Locker and store-finder pages describe these customer options.

International partner carriers

Evri may hand international parcels to or receive parcels from line-haul, postal or delivery partners outside its domestic UK network.

View all details for international partners

Entity type	Cross-border transport and last-mile partner entities.
Why it matters to tracking	A partner scan can mean electronic data, export handling or destination delivery; it does not always mean Evri physically has the parcel at that moment.
Official evidence	Evri international shipping and help pages describe international delivery as destination-dependent and partner-mediated.

17TRACK

17TRACK aggregates available Evri tracking events and multi-carrier events but does not transport, redirect, refund or approve claims.

View all details for 17TRACK

Entity type	Independent shipment tracking platform.
Why it matters to tracking	17TRACK helps users compare Evri and partner events in one view, especially where a marketplace uses multiple carriers.
Official evidence	17TRACK API documentation describes registration and tracking workflows for supported carrier tracking.

Quick Answer

To track an Evri parcel, enter the Evri tracking number on the official Evri Track a Parcel page or enter the same number on 17TRACK for multi-carrier visibility. If no result appears, first check that you entered the tracking number rather than the retailer order number, remove spaces, and allow time after label creation for the first physical scan.

Pro Tip: 17TRACK is useful when a marketplace order may move through Evri and another partner, but 17TRACK is independent and cannot change the address, arrange compensation, approve a refund or instruct an Evri courier.

How to Track an Evri Package

Use the official Evri tracking page for Evri-only delivery management and use 17TRACK when you need a single view across Evri, the merchant and possible cross-border partners.

Tracking paths

Path

Steps

Official Evri tracking

1. Open Evri Track a Parcel. 2. Enter the tracking number from the retailer email, Evri notification, receipt or label. 3. Review delivery options shown for that parcel.

View all details for official Evri tracking

Best used for	Delivery updates, safe-place instructions, missed delivery information, ParcelShop collection and Evri help routing where available.
Input to use	Use the Evri tracking number, not the shop order number unless Evri explicitly asks for a reference in a help flow.
If it fails	Recheck each character, remove spaces, confirm the carrier is Evri, and ask the sender if the parcel has actually been handed to Evri.

17TRACK tracking

1. Enter the tracking number on 17TRACK. 2. Let 17TRACK identify the carrier where supported. 3. Compare Evri events with partner or merchant events if multiple carriers appear.

View all details for 17TRACK tracking

Best used for	Marketplace orders, international parcels, bulk shipment monitoring and cases where the seller does not clearly name the carrier.
Input to use	Use the carrier tracking number exactly as supplied. Do not use the payment transaction ID or marketplace order ID.
If it fails	Try manual carrier selection if available, contact the merchant for the correct tracking number, or wait for the first scan after collection.

A tracking number identifies a parcel movement. An order number identifies a purchase with a retailer. A reference number may be internal to the sender. A delivery notice or missed-delivery card may help access an Evri help flow, but it is not always the same identifier as the parcel tracking number.

Tracking Number Formats and Examples

Evri does not publish a single universal public specification that maps every prefix to a service. Treat tracking-number patterns as recognition clues only. A number that Evri can display may be Evri-issued, retailer-issued, partner-issued or linked from an international handoff.

Tracking Number Format

Identifier family

Normalized pattern

Evri domestic parcel number

Usually an alphanumeric or numeric parcel identifier supplied by Evri or a retailer; remove spaces and hyphens before searching.

View all details for Evri domestic parcel number

Length/structure	Evri does not publish a single complete consumer-facing length rule; examples may include mixed letters and digits or digit-only references.
Issued by	Evri, an Evri shipping system, or a retailer connected to Evri.
Typical service/use	UK home delivery, courier collection, ParcelShop drop-off, locker drop-off and retailer delivery.
Who sees it and where	Receivers see it in retailer dispatch emails, Evri emails or SMS messages; senders see it on online labels, receipts and shipment records.
Tracking scope	Visible from label creation or first Evri scan through depot processing, courier delivery, collection, exception or return.
Important caveat	Prefix alone should not be used to infer the service or delivery promise.

Retailer or marketplace tracking reference

May look like an order reference, dispatch reference or carrier-linked ID; example format: ORDER #### #### or REF ######.

View all details for retailer or marketplace reference

Length/structure	Varies by retailer and may not follow Evri label numbering.
Issued by	The seller, marketplace, order-management platform or retailer shipping account.
Typical service/use	Retailer customer-service lookup, shipment allocation and buyer notifications.
Who sees it and where	Marketplace buyers often see it in order pages before the carrier number is posted.
Tracking scope	May not work on Evri tracking unless it is mapped to an Evri parcel ID.
Important caveat	Ask the merchant for the carrier tracking number if the reference returns no Evri events.

International postal S10 number

Two letters, nine digits, two-letter country code, for example XX ######### GB or XX ######### CN.

View all details for international postal S10 number

Length/structure	UPU S10 identifiers use 13 characters: service indicator letters, serial digits including a check digit, and origin country code.
Issued by	Usually the origin postal operator or postal partner, not necessarily Evri.
Typical service/use	Cross-border postal packets or parcels that later connect with a UK delivery partner.
Who sees it and where	Cross-border buyers may see it on marketplace pages, customs labels or origin-post notifications.
Tracking scope	Origin-post, export, airline, import and destination-carrier visibility depends on data sharing.
Important caveat	If Evri displays events for an S10 number, that does not prove Evri issued the number.

Partner last-mile or handoff ID

Partner-specific alphanumeric ID linked to an Evri delivery leg; example: PARTNER #### ####.

View all details for partner last-mile or handoff ID

Length/structure	Varies by international carrier, consolidator, retailer or returns platform.
Issued by	A logistics partner, freight consolidator, origin carrier or destination partner.
Typical service/use	International inbound or outbound parcels, consolidated ecommerce flows and returns.
Who sees it and where	Merchants and business users may see both the partner ID and the Evri parcel ID in shipping software.
Tracking scope	The ID may show events only after the partner transmits data or after Evri receives the parcel.
Important caveat	One shipment can have more than one number; track both if the seller provides both.

Return label or QR-code reference

A QR code, label barcode or return reference generated through Evri or a retailer returns portal.

View all details for return label or QR-code reference

Length/structure	Printed barcode data or a human-readable reference; the customer may only see a QR code before drop-off.
Issued by	Evri, the retailer, or a returns portal integrated with Evri.
Typical service/use	Retail returns via ParcelShop, locker, courier collection or print-in-store flows.
Who sees it and where	Return senders see it in the retailer return portal, confirmation email or Evri label screen.
Tracking scope	Tracking normally starts at drop-off acceptance, collection scan or label activation depending on the returns flow.
Important caveat	Keep the drop-off receipt because it proves handover if the first movement scan is delayed.

Tracking Statuses and Meanings

Evri tracking statuses should be read as a parcel lifecycle: data received, parcel handed over, depot processing, courier delivery, delivery attempt, collection, exception or return.

Status Quick Lookup

Status

What it means

We’re expecting your parcel

Evri has received shipment data, but the first physical Evri scan may not have happened yet.

View all details for expected parcel

Lifecycle stage	Pre-shipment.
Current responsible party	The sender or drop-off location until Evri physically accepts the parcel.
What happens next	Collection, drop-off acceptance or depot intake scan.
What you should do	Wait for the first scan or ask the seller to confirm handover if the status does not change.

We’ve got your parcel

Evri has scanned the parcel into its network or at a collection point.

View all details for accepted parcel

Lifecycle stage	Accepted.
Current responsible party	Evri or an authorised Evri access point.
What happens next	Sorting at a depot or movement to the delivery area.
What you should do	Monitor tracking; no action is normally required.

At the sender’s local depot

The parcel is being sorted near the origin before line-haul movement.

View all details for sender local depot

Lifecycle stage	In transit.
Current responsible party	Evri depot operations.
What happens next	Transfer to a hub, destination depot or export process.
What you should do	Check again after the next scheduled processing window.

On its way

The parcel is moving between Evri facilities, hubs, depots or a partner leg.

View all details for on its way

Lifecycle stage	In transit.
Current responsible party	Evri or the named partner for that leg.
What happens next	Arrival at destination depot, customs, partner handoff or courier route.
What you should do	Act only if tracking becomes stale beyond the sender’s expected delivery window.

At your local depot

The parcel has reached the delivery-area depot and is being prepared for final delivery.

View all details for local depot

Lifecycle stage	Last-mile preparation.
Current responsible party	Evri local depot and courier network.
What happens next	Out for delivery or delivery rescheduling.
What you should do	Update delivery preferences if the official page offers them for the parcel.

Out for delivery

An Evri courier is expected to attempt delivery during the shown delivery window.

View all details for out for delivery

Lifecycle stage	Out for delivery.
Current responsible party	Evri courier.
What happens next	Delivered, attempted, delivered to a safe place or returned to depot.
What you should do	Be available, check delivery notes and follow any official safe-place options.

Delivered

Evri has recorded a delivery scan, often with delivery evidence where available.

View all details for delivered

Lifecycle stage	Delivered.
Current responsible party	Recipient, safe-place location, neighbour, reception or collection location depending on scan detail.
What happens next	No further carrier movement unless a delivery dispute or return is opened.
What you should do	If not received, check delivery photo, household members, safe place, neighbours and the sender.

Ready to collect

The parcel is available at a ParcelShop, locker or other collection point.

View all details for ready to collect

Lifecycle stage	Pickup.
Current responsible party	The collection location and Evri collection network.
What happens next	Customer collection or return if not collected within the applicable holding period.
What you should do	Bring the required ID or collection code and collect within the official timeframe shown.

There’s been a delay

The parcel is delayed because of processing, address, operational, weather, volume or route issues.

View all details for delayed parcel

Lifecycle stage	Exception.
Current responsible party	Evri, a depot, courier team, sender or recipient depending on the reason shown.
What happens next	Reattempt, depot processing, address clarification or sender investigation.
What you should do	Check the official Evri help path and ask the sender to escalate if the parcel was bought from a retailer.

Returning to sender

The parcel is being sent back because delivery or collection could not be completed or because the sender requested return.

View all details for returning to sender

Lifecycle stage	Return.
Current responsible party	Evri return network and the sender after return receipt.
What happens next	Return transit and sender resolution, replacement or refund decision.
What you should do	Contact the seller because the recipient usually cannot reverse a return once it is in progress.

Services and Delivery Times

Evri services cover UK consumer sending, retailer delivery, returns, ParcelShop and locker access, courier collection, business shipping and international parcels. Delivery standards depend on product, origin, destination, cut-off time and whether the parcel has physically entered the Evri network.

Service Comparison

Service

Best for

UK Standard parcel delivery

Economical domestic parcel sending and retailer deliveries where a standard delivery window is acceptable.

View all details for UK Standard parcel delivery

Service type	Domestic parcel delivery.
Coverage	UK delivery areas subject to service availability and postcode rules.
Tracking level	Tracked parcel events through Evri tracking where scans are available.
Key size/weight condition	Parcel size, weight and packaging must meet Evri’s current parcel rules for the selected product.
Included protection/extra service	Basic cover or extra cover may depend on purchase channel and service; check current Evri rules at booking.
Main limitation	Not the same as a guaranteed delivery time unless a specific guarantee is sold and confirmed.

Next Day delivery

Time-sensitive UK parcels where the sender buys an Evri next-day option before the applicable cut-off.

View all details for Next Day delivery

Service type	Domestic expedited parcel service.
Coverage	Selected UK destinations, with postcode and operational exclusions possible.
Tracking level	Tracked from booking or acceptance through delivery.
Key size/weight condition	Must meet the current Next Day parcel conditions and handover deadline.
Included protection/extra service	Protection depends on the booking channel and declared item eligibility.
Main limitation	A next-day label is not proof of on-time handover; the parcel must be accepted before the stated cut-off.

ParcelShop and Locker drop-off

Senders and return customers who need an out-of-home drop-off or collection point.

View all details for ParcelShop and Locker drop-off

Service type	Access-point drop-off and collection service.
Coverage	Available where participating ParcelShop or locker locations operate.
Tracking level	Tracking typically starts with drop-off, label scan or collection from the location.
Key size/weight condition	Locker and shop acceptance limits may be stricter than general parcel limits.
Included protection/extra service	Depends on the booked parcel service and returns agreement.
Main limitation	Keep the drop-off receipt because it proves the access-point handover.

Courier collection

Senders who want Evri or an Evri courier to collect a parcel from an address.

View all details for Courier collection

Service type	Domestic collection and delivery service.
Coverage	Subject to collection availability for the postcode and booking date.
Tracking level	Pre-shipment data followed by collection scan and network scans.
Key size/weight condition	Parcels must be ready, labelled and within Evri conditions at collection.
Included protection/extra service	Depends on purchased service and item eligibility.
Main limitation	Missed collection can delay the start of the service standard.

Retail returns

Returning online purchases through an Evri-enabled retailer returns journey.

View all details for Retail returns

Service type	Return logistics service.
Coverage	Depends on the retailer’s Evri returns contract and customer location.
Tracking level	Drop-off or collection events through delivery back to the retailer or return hub.
Key size/weight condition	Return packaging and label requirements come from the retailer and Evri.
Included protection/extra service	Retailer return policy controls refund timing and return acceptance.
Main limitation	Evri tracking cannot decide whether the retailer will refund or exchange the item.

International parcel delivery

Sending parcels from the UK to selected overseas destinations using Evri and partner networks.

View all details for International parcel delivery

Service type	Cross-border parcel service.
Coverage	Destination-dependent; restrictions, customs data and partner delivery rules apply.
Tracking level	Evri, export, partner and destination events may appear if data is exchanged.
Key size/weight condition	International size, weight, customs and prohibited-goods rules apply.
Included protection/extra service	Cover and compensation depend on service, item eligibility and declared value rules.
Main limitation	Customs and destination-carrier processing are not fully controlled by Evri.

Delivery Time

Service

Published delivery standard

UK Standard parcel delivery

Commonly shown by Evri as a standard UK parcel delivery option; exact delivery estimate is shown at booking or tracking.

View all delivery-time details for UK Standard parcel delivery

Business or calendar days	Check the current booking page because cut-offs, weekends and holidays can change the calculation.
Guarantee status	Delivery estimate unless a specific guarantee is stated for the purchased service.
Starts counting from	Physical acceptance or collection, not merely label creation.
Main delay factors	Late handover, missed collection, incorrect address, depot volume, weather, access issues and service disruption.
Official source date/validity	Use current Evri quote, tracking and service pages for the valid estimate at time of booking.

Next Day delivery

Next-day delivery is sold as an expedited option where eligible and handed over before the applicable deadline.

View all delivery-time details for Next Day delivery

Business or calendar days	Depends on the product rules, cut-off, postcode and operating day.
Guarantee status	Do not treat as guaranteed unless Evri confirms a guarantee for that shipment.
Starts counting from	Valid acceptance before the cut-off for the next-day product.
Main delay factors	Missed cut-off, sender delay, postcode exclusion, weather, operational disruption or failed delivery access.
Official source date/validity	Use the Evri service quote and tracking page for the parcel-specific promise.

Retail returns

Return transit and refund timing vary by retailer agreement, handover method and retailer processing.

View all delivery-time details for Retail returns

Business or calendar days	Varies by retailer and return route.
Guarantee status	Not a refund guarantee; the retailer controls refund timing after receipt or acceptance.
Starts counting from	Drop-off or collection scan, supported by the customer’s receipt.
Main delay factors	Missing return label, unscanned drop-off, retailer warehouse processing and peak returns volume.
Official source date/validity	Check Evri return tracking plus the retailer’s current returns policy.

International parcel delivery

Varies by origin, destination, customs, service and partner carrier.

View all delivery-time details for International parcel delivery

Business or calendar days	Destination-dependent; customs and local holidays affect elapsed time.
Guarantee status	Estimate unless the purchased international product explicitly includes a confirmed guarantee.
Starts counting from	Evri acceptance and export processing, with later responsibility shared by customs and partners.
Main delay factors	Customs data, duties and taxes, prohibited items, aviation/security checks, handoff scans and destination-carrier operations.
Official source date/validity	Use the current Evri international booking and destination rules.

Common Tracking Problems and Solutions

Most Evri tracking problems come from one of four points: the parcel has not been handed over, the number is not the carrier number, the parcel is between scans, or an exception needs sender or recipient action.

Problem & Solution

Problem/status shown

Immediate action

Invalid tracking number

Remove spaces, compare every character with the sender email and confirm that the carrier is Evri.

View all details for invalid tracking number

Likely cause	Order number entered, typo, not yet activated, wrong carrier or retailer reference not mapped.
Check first	Dispatch email, Evri notification, label receipt and merchant order page.
When to escalate	If the merchant confirms handover but no Evri result appears after normal scan activation.
Who to contact	Sender or retailer first; Evri help if the number is recognised by Evri.

No tracking events

Ask whether the parcel has actually been collected or dropped off; label creation is not physical acceptance.

View all details for no tracking events

Likely cause	Pre-advice only, delayed shop scan, missed collection or unmanifested parcel.
Check first	Drop-off receipt, booking confirmation and sender dispatch time.
When to escalate	When the first scan is still absent after the sender’s published handover window.
Who to contact	The person or business that bought the label.

Label created or expected

Wait for a collection or drop-off scan, then track again.

View all details for label created or expected

Likely cause	Evri has electronic shipment data but not necessarily the parcel.
Check first	Retailer dispatch confirmation versus order confirmation.
When to escalate	If the seller claims shipping but no handover evidence appears.
Who to contact	Seller or sender, because they control the initial handover.

Long time with no update

Compare the last scan location with the expected delivery date and check Evri service alerts or help pages.

View all details for long time with no update

Likely cause	Line-haul movement, missed scan, depot backlog, weather, peak volume or partner handoff.
Check first	Last scan, service selected, destination postcode and any message from the sender.
When to escalate	After the official expected window has passed or Evri tracking invites contact.
Who to contact	Retailer for purchases; Evri help or sender for privately sent parcels.

Delivery exception or address problem

Use the official tracking page to add instructions if available and ask the sender to correct account-held address data if required.

View all details for delivery exception or address problem

Likely cause	Incomplete address, access issue, unsafe location, barcode damage or courier unable to deliver.
Check first	Delivery address, postcode, flat number, safe-place rules and access codes.
When to escalate	If delivery attempts fail or tracking says the parcel is being returned.
Who to contact	Recipient for delivery instructions; sender or retailer for address changes and refunds.

Failed delivery or missed delivery

Read the attempted-delivery message and follow the official Evri redelivery, collection or delivery-preference option shown.

View all details for failed delivery or missed delivery

Likely cause	No one available, no safe place, access restriction or courier route issue.
Check first	Delivery photo, calling card, tracking message and available delivery options.
When to escalate	If repeated attempts fail or the parcel moves to return.
Who to contact	Evri help for delivery instructions where available; retailer if the parcel is a purchase.

Ready for pickup

Collect from the named shop or locker using the required collection code and identification.

View all details for ready for pickup

Likely cause	Parcel was routed to an out-of-home delivery or missed-delivery collection point.
Check first	Collection location, opening hours, collection code and holding period shown by Evri.
When to escalate	If the location cannot find the parcel or the code does not work.
Who to contact	Evri help or the named collection location, then the sender if return starts.

Customs hold

Wait for customs or respond to any official duty, tax or information request from the responsible party.

View all details for customs hold

Likely cause	Missing customs data, duty/tax assessment, prohibited-goods review or import security screening.
Check first	Destination-country customs messages, partner tracking and merchant import documentation.
When to escalate	If the responsible carrier or customs broker requests documents or the sender’s data is wrong.
Who to contact	Sender for customs paperwork; destination carrier or customs contact if officially instructed.

Delivered but not received

Check the delivery photo, safe place, household members, reception, neighbours and nearby address before opening a dispute.

View all details for delivered but not received

Likely cause	Safe-place delivery, neighbour delivery, incorrect address, premature scan or misdelivery.
Check first	Proof of delivery, photo background, GPS or address details where available, and building reception.
When to escalate	Escalate promptly if checks fail because delivery-dispute evidence is time-sensitive.
Who to contact	Retailer or seller for purchases; Evri help for parcel evidence where available.

Lost or damaged parcel

Keep packaging, photos, receipts and value evidence, then use the sender, retailer or Evri claim path that applies to the shipment.

View all details for lost or damaged parcel

Likely cause	Network loss, barcode issue, insufficient packaging, restricted item or handling damage.
Check first	Tracking history, service protection, item eligibility and booking channel.
When to escalate	When Evri or the retailer marks the parcel as lost, damaged or investigation-eligible under current rules.
Who to contact	The party that bought the label normally files with Evri; buyers usually pursue the retailer for refund or replacement.

International Shipping, Customs and Carrier Handoffs

Evri international parcels can involve Evri, export processors, customs authorities, line-haul operators and destination partners. A handoff status can represent electronic data transfer, physical transfer or the first scan by the next carrier; these are not the same event.

International Flow

Stage

What is happening

Origin booking and pre-advice

The sender creates a shipment and sends parcel data to Evri or a shipping platform.

View all details for origin booking

Physical custodian/responsible entity	Sender until collection or drop-off.
Typical tracking event	Expected, label created or shipment data received.
Can the tracking number change?	A partner or destination number may later be linked.
Normal visibility gap	Until the first physical scan.
What the customer should do	Confirm the carrier number and wait for handover evidence.

Evri acceptance and UK processing

The parcel enters Evri’s UK network and is sorted for export or domestic last mile.

View all details for Evri acceptance and UK processing

Physical custodian/responsible entity	Evri depot, hub or collection network.
Typical tracking event	We’ve got your parcel, at depot, on its way.
Can the tracking number change?	The Evri ID may remain primary while a partner ID is associated.
Normal visibility gap	Between depot and export scans.
What the customer should do	Monitor tracking and verify customs data if prompted by the sender.

Export customs and security

Export data, goods description and transport security checks are processed before international movement.

View all details for export customs and security

Physical custodian/responsible entity	Evri, export partner, customs or security screening authority.
Typical tracking event	Export processing, leaving the country or customs-related message.
Can the tracking number change?	A cross-border partner reference can appear.
Normal visibility gap	Possible while waiting for transport departure or customs processing.
What the customer should do	Do not assume customs clearance until a release or onward movement event appears.

Line-haul and partner handoff

The parcel travels by air, road or consolidated transport to the destination region.

View all details for line-haul and partner handoff

Physical custodian/responsible entity	Line-haul carrier, consolidator or cross-border partner.
Typical tracking event	In transit, handed to partner, departed facility or no scan during transport.
Can the tracking number change?	Yes, a destination-carrier ID or S10 number may be used alongside the Evri ID.
Normal visibility gap	Common during consolidated transport and between carrier systems.
What the customer should do	Track both numbers if available and wait for destination acceptance.

Import customs

The destination authority or broker assesses import data, duties, taxes and admissibility.

View all details for import customs

Physical custodian/responsible entity	Destination customs, broker or destination carrier.
Typical tracking event	Customs, awaiting clearance, duties due or released.
Can the tracking number change?	The destination carrier may use its own reference.
Normal visibility gap	No fixed clearance time should be assumed.
What the customer should do	Respond only to official duty, tax or document requests.

Destination last mile

A destination carrier delivers, attempts delivery, routes to pickup or returns the parcel.

View all details for destination last mile

Physical custodian/responsible entity	Destination postal or parcel carrier, or Evri if the UK is the destination.
Typical tracking event	Arrived in destination country, out for delivery, delivered, pickup or exception.
Can the tracking number change?	Yes; the last-mile carrier may provide a new ID.
Normal visibility gap	Until the destination carrier scans the parcel.
What the customer should do	Use the named destination carrier for delivery management when tracking indicates transfer.

Delivery Management and Post-shipment Options

Available delivery options are parcel-specific. Evri may offer delivery preferences, safe-place instructions, neighbour delivery, ParcelShop or locker collection, redelivery information and proof of delivery, but eligibility depends on the sender, service and current delivery stage.

Delivery Management

Option

Who can request

Safe-place instruction

Recipient where the official Evri tracking page offers the option.

View all details for safe-place instruction

Eligibility	Depends on parcel type, sender restrictions and courier judgement.
Deadline/available stage	Before final delivery attempt where the option is shown.
Fee	No general fee should be assumed; check the official option shown.
Guaranteed?	No; safety, access and sender rules can override the instruction.
Official action link	Use the Evri tracking page for the specific parcel.

Divert to ParcelShop or Locker

Recipient if the sender and service allow diversion.

View all details for divert to ParcelShop or Locker

Eligibility	Parcel size, location capacity, service type and sender permissions apply.
Deadline/available stage	Usually before final delivery routing or as shown in tracking.
Fee	Use current Evri page for any fee information.
Guaranteed?	No; capacity and route status can prevent diversion.
Official action link	Evri Track a Parcel

Redelivery after failed attempt

Recipient following the options in the missed-delivery tracking message.

View all details for redelivery

Eligibility	Available when Evri offers another attempt or alternative collection path.
Deadline/available stage	After an attempted delivery and before return starts.
Fee	Check the official help flow for the parcel.
Guaranteed?	No; route, access and parcel status determine the next action.
Official action link	Use the link or instruction in the Evri tracking result.

Proof of Delivery

Recipient, sender or retailer may view delivery evidence where Evri makes it available.

View all details for Proof of Delivery

Eligibility	Depends on scan type, courier device data, sender settings and privacy limitations.
Deadline/available stage	After a delivery scan.
Fee	No fee should be assumed for standard tracking evidence.
Guaranteed?	No; not every scan includes a usable photo or signature.
Official action link	Open the parcel on Evri tracking and follow available evidence links.

Lost, Damaged, Claims, Insurance and Refunds

A tracking inquiry, a missing-parcel investigation, a compensation claim, a postage refund and a retailer refund are different processes. The party that bought the Evri label usually controls the carrier claim, while ecommerce buyers normally resolve refunds or replacements with the retailer.

Claims and Refunds

Process

Use when

Tracking inquiry

Use when tracking is stale, confusing or shows a delivery issue but the parcel has not been formally declared lost.

View all details for tracking inquiry

Who files	Recipient, sender or retailer depending on the help path.
Earliest/latest filing time	Use the current Evri help flow; no single universal public deadline should be assumed.
Required evidence	Tracking number, delivery address, sender details and recent scans.
Possible outcome	Clarification, delivery update, investigation or advice to contact the sender.
Official link	Evri Help Centre

Loss or damage compensation claim

Use when an eligible parcel sent with Evri is lost, damaged or missing contents.

View all details for loss or damage compensation claim

Who files	Usually the sender or account holder that purchased the Evri service.
Earliest/latest filing time	Must follow Evri’s current compensation and claim conditions for the service bought.
Required evidence	Tracking number, booking receipt, value proof, photos, item description, packaging photos and retained packaging.
Possible outcome	Investigation, compensation within eligible cover, rejection, or request for further evidence.
Official link	Use the claims route reached from Evri Help Centre or the sender’s Evri account.

Retailer refund or replacement

Use when you bought goods from a shop and the parcel is late, lost, damaged or delivered but not received.

View all details for retailer refund or replacement

Who files	The buyer contacts the retailer; the retailer may claim from Evri separately.
Earliest/latest filing time	Controlled by the retailer’s order, consumer-rights and marketplace policies.
Required evidence	Order number, Evri tracking number, delivery evidence, photos and correspondence.
Possible outcome	Refund, replacement, investigation or carrier dispute.
Official link	Retailer help page plus Evri tracking evidence.

Postage refund

Use when the purchased Evri service terms allow a refund for a cancelled, unused or service-failure shipment.

View all details for postage refund

Who files	The sender, account holder or booking purchaser.
Earliest/latest filing time	Depends on Evri’s current service terms and booking channel.
Required evidence	Booking reference, payment proof, label status and parcel tracking.
Possible outcome	Refund, credit, denial or instruction to use the booked label.
Official link	Evri Help Centre or sender account support.

17TRACK cannot approve Evri compensation, pay retailer refunds or change the outcome of a carrier investigation.

Shipping Restrictions and Special Handling

Evri prohibited and restricted item rules affect whether a parcel can be accepted, compensated, transported internationally or delivered. Always check the current Evri rules before shipping because batteries, liquids, aerosols, valuables, perishables and dangerous goods are commonly restricted in parcel networks.

Shipping Restrictions

Customer Service

Start with Evri tracking, then use Evri Help Centre for parcel-specific assistance. For retailer purchases, the seller normally owns the commercial relationship and may need to contact Evri or issue a refund.

Customer Service

Channel

Best for

Evri Track a Parcel

Checking current tracking events, delivery window, delivery evidence and parcel-specific options.

View all contact details for Evri Track a Parcel

Verified contact/link	https://www.evri.com/track-a-parcel
Region/language	UK, English.
Hours and time zone	Online access; delivery operations and support responses depend on UK operating hours.
Information to prepare	Tracking number, postcode where requested, delivery address and sender name.
Important limitation	Tracking does not guarantee that a change request will be accepted after routing has started.

Evri Help Centre

Parcel issues, missed delivery, delivery dispute, returns, sending help and claims routing.

View all contact details for Evri Help Centre

Verified contact/link	https://www.evri.com/help-and-support/help-centre
Region/language	UK, English.
Hours and time zone	Use the current Help Centre for live support availability; fixed telephone hours are not listed here because they change.
Information to prepare	Tracking number, parcel contents, value proof, photos, packaging, drop-off receipt and recent scan.
Important limitation	Some help paths require the sender or retailer because they bought the delivery service.

ParcelShop and Locker finder

Finding drop-off, pickup, print-in-store or locker locations.

View all contact details for ParcelShop and Locker finder

Verified contact/link	https://www.evri.com/find-a-parcelshop
Region/language	UK, English.
Hours and time zone	Location hours vary by shop or locker site.
Information to prepare	Postcode, parcel size, return QR code or label and collection code.
Important limitation	A store cannot usually resolve compensation or retailer refund issues.

Retailer or marketplace support

Refunds, replacements, wrong item, order cancellation and seller-held shipping data.

View all contact details for retailer or marketplace support

Verified contact/link	Use the retailer or marketplace order help page.
Region/language	Depends on seller and marketplace.
Hours and time zone	Set by the seller or marketplace.
Information to prepare	Order number, Evri tracking number, delivery evidence and photos.
Important limitation	The retailer may need to contact Evri because the retailer is the shipper of record.

Ecommerce and Business Tracking

Merchants need more than a single parcel lookup: they need carrier identification, standardised statuses, exception monitoring, customer notifications and multi-carrier tracking when Evri is one carrier among many.

Developer/API Comparison

Option

Provider

Consumer web tracking

Evri

View all details for consumer web tracking

Carrier coverage	Evri parcels and Evri-linked partner events shown by Evri.
Primary use	Single-shipment lookup and delivery management.
Authentication	No developer authentication for the public tracking page; parcel details may require postcode or parcel-specific data.
Tracking/batch/webhook capability	Manual lookup, not designed as a bulk API.
Current developer documentation	Use Evri’s official business and integration channels for account-specific documentation.
Migration/deprecation note	No public migration note is asserted here for consumer tracking.

Official business integration

Evri business account or approved integration channel

View all details for official business integration

Carrier coverage	Evri services available to the account and contract.
Primary use	Shipping labels, manifests, retailer integration and account-managed tracking.
Authentication	Account or partner credentials; public self-serve tracking API details were not confirmed for this page.
Tracking/batch/webhook capability	Capabilities depend on the account integration and approved documentation.
Current developer documentation	Not publicly confirmed as an open tracking API endpoint in the official consumer documentation reviewed for this page.
Migration/deprecation note	Use current Evri business integration guidance rather than copying legacy Hermes examples from third-party pages.

Multi-carrier tracking API

17TRACK

View all details for 17TRACK multi-carrier tracking API

Carrier coverage	Multiple carriers supported by 17TRACK, including carrier-code based registration where available.
Primary use	Bulk tracking, standardised status visibility and multi-carrier exception monitoring.
Authentication	17token header with a 17TRACK API key.
Tracking/batch/webhook capability	Register tracking numbers and use 17TRACK API workflows for tracking results and notifications according to the API documentation.
Current developer documentation	17TRACK API documentation
Migration/deprecation note	Use v2.4 register endpoint shown in current 17TRACK API documentation; confirm carrier code in current carrier metadata before production.

FAQ

1. How do I track my Evri package?

Enter the tracking number on the official Evri Track a Parcel page or track it with 17TRACK to view available shipment events. Use the carrier tracking number from your dispatch email, label, receipt or Evri message.

2. Where is my Evri tracking number?

Your Evri tracking number is usually in the retailer dispatch email, Evri notification, sender receipt, online label or returns confirmation. If you only have an order number, ask the seller for the carrier tracking number.

3. What does an Evri tracking number look like?

Evri tracking numbers may be numeric or alphanumeric, and Evri does not publish one complete consumer prefix table. Remove spaces and hyphens, then validate the number on Evri tracking or 17TRACK.

4. When will the first Evri tracking update appear?

The first useful update normally appears after collection, ParcelShop drop-off, locker scan or depot intake. A label-created or expected status means Evri has data but may not yet have the parcel physically.

5. Why is my Evri tracking not updating?

Evri tracking may not update while the parcel is between facilities, awaiting a scan, delayed at a depot, waiting for a partner handoff or held by customs. Compare the last scan with the promised delivery window before escalating.

6. How long does Evri delivery take?

Evri delivery time depends on the service purchased, cut-off, postcode, handover time and any international customs or partner processing. Use the estimate shown at booking or in tracking, and do not treat it as a guarantee unless Evri states one for that parcel.

7. What should I do after an Evri failed delivery attempt?

Follow the instructions in the Evri tracking result or missed-delivery message. You may be offered another attempt, delivery preferences, safe-place instructions or collection depending on the service and parcel status.

8. My Evri parcel says delivered but I have not received it. What should I do?

Check the delivery photo or evidence, safe place, household members, building reception, neighbours and nearby addresses first. If you still cannot find it, contact the retailer for purchases or use Evri help for the parcel evidence route.

9. How do I report a lost or damaged Evri parcel?

Keep the tracking number, packaging, photos, value proof and drop-off receipt, then use the claim path that matches the shipment. The label purchaser or retailer usually controls the carrier claim, while buyers normally seek refund or replacement from the seller.

10. How do I contact Evri customer service?

Start with Evri Track a Parcel and the Evri Help Centre because the correct route depends on the tracking number and issue. Prepare the tracking number, address, sender, recent scan, contents description, value proof and photos before contacting support.

11. Can an Evri tracking number be issued by someone other than Evri?

Yes, a retailer, returns platform, international partner or postal operator can issue a number that later links to Evri events. Evri visibility does not always mean Evri created the original identifier.

12. What is the difference between Evri pre-advice and physical handover?

Pre-advice means shipment data has been created or transmitted, while physical handover means the parcel has been scanned by Evri, a ParcelShop, a locker or another authorised point. Delivery-time expectations should be measured from actual acceptance where the service rules require it.

13. Why can an international Evri parcel show a partner handoff?

International parcels often move through export processors, line-haul carriers, customs and destination carriers. A partner handoff can be a data exchange, physical transfer or first partner scan, so a visibility gap can occur before the next event appears.

14. Can the tracking number change during an Evri international shipment?

Yes, an Evri parcel can be associated with a partner reference, destination-carrier number or postal S10 number. Track every number the seller provides and use 17TRACK when you need to compare multiple carrier systems.

15. Does Evri tracking prove customs clearance?

No, arrival at an export or import facility does not by itself prove customs release. Wait for a release, onward movement or destination-carrier scan, and respond only to official duty, tax or document requests.

16. What proof of delivery does Evri provide?

Evri tracking may show delivery evidence such as a delivery photo or delivery details where available. Evidence availability depends on the scan, courier device data, privacy rules and sender settings.

17. Can businesses track Evri shipments through an API?

Business integration may be available through Evri account or approved partner channels, but a current open public Evri tracking API endpoint is not confirmed here. Merchants needing multi-carrier tracking can use 17TRACK API with the current 17TRACK documentation and verified carrier metadata.

Tracking API

# 1. Evri official tracking API
# Current public official Evri tracking API not confirmed from the official consumer documentation used for this page.
# Do not copy legacy Hermes or third-party endpoint examples into production.
# For official account integrations, use Evri-approved business onboarding and current account documentation.

# 2. 17TRACK API
# Register an Evri tracking number with 17TRACK.
# CARRIER_CODE is left as a placeholder because the current 17TRACK carrier code should be confirmed
# from live 17TRACK carrier metadata before production use.

curl -X POST "https://api.17track.net/track/v2.4/register" \
  -H "17token: YourKey" \
  -H "Content-Type: application/json" \
  -d '[
    {
      "number": "TRACKING_NUMBER",
      "carrier": "CARRIER_CODE"
    }
  ]'