Offe Market Reduces WISMO requests by 87% with 17TRACK
83%
Buyer Protection Attach Rate
87%
Drop in WISMO Question
Offe Market found themselves devoting an exorbitant amount of time to shipping related concerns. Since they fulfill from so many different brands, a single order can originate from multiple vendors. This means that a simple WMP question — occurs on 15% of orders — might require 5+ emails to answer. Even worse is when items are lost or damaged, it can become a logistical nightmare to determine the responsible parties and file the proper claims.
To address these challenges, Offe Market chose 17TRACK’s branded tracking page to answer WMP questions and Buyer Protection to simplify issue resolution. By installing a branded tracking page, Offe Market can empower their customers to locate orders in real time without multiple emails. Additionally, the ability to self-design the tracking page proved key to maintaining a seamless brand experience throughout the entire purchase and post-purchase journey.
By offering the shopper-funded Buyer Protection, Offe Market could bypass the time consuming resolution process of working through the relevant vendors. Instead, shoppers could just report their issues and receive compensation through a single workflow. Buyer Protection also appealed to customers, by giving them the confidence that any potential shipping issues would be promptly and completely resolved.
Since incorporating a branded tracking page and Buyer Protection from 17TRACK, Offe Market has seen an astounding 87% drop in shipping queries. This has saved them a tremendous amount of time they would otherwise have spent communicating with carriers and insurance companies to resolve each shipping issue. Offe Market’s customers clearly enjoy 17TRACK’s new features as well since 83% of shoppers added Buyer Production since its introduction.
Company Info
Headquarters
Los Angeles, CA
Industry
Fashion & Apparel
Business Model
Marketplace/Overstock Liquidation
Technologies
Shopify, Affirm, Klarna, Klaviyo, Seel Return Assurance
83%
Buyer Protection Attach Rate
87%
Drop in WISMO Question