The Mattress & Sleep Company Order Tracking
https://www.tmasc.caEnter a tracking number that can be used for shipment tracking to check the logistics history of your The Mattress & Sleep Company order.
About The Mattress & Sleep Company
The Mattress & Sleep Company is a family-owned Canadian retailer specializing in mattresses, bedding, bath products, adjustable beds and whole-home furniture. It was established in Edmonton in 2006, serves customers across Canada and the United States, and operates stores in Calgary, Edmonton and Sherwood Park.
Official website: https://www.tmasc.ca/
Brand Entity & Order Ownership
| Order party | Role and tracking responsibility |
|---|---|
| The Mattress & Sleep Company | Accepts the retail order, arranges fulfillment and provides tracking where available. |
| Buyer | Uses the account, order email or support channel and supplies delivery information. |
| Supplier or fulfillment party | May ship products directly when an item is not stocked in a store or warehouse. |
| Carrier | Controls transport scans and delivery events after accepting the shipment. |
| 17TRACK | May display available carrier events; it cannot change an order, address, delivery option or refund. |
Quick Answer
Sign in to your The Mattress & Sleep Company account and open your order history. When a shipment has been created, the order may show a tracking number and carrier information. The shipping policy says tracking is provided wherever possible, while some truck-freight items may not have a standard parcel tracking number.
You can enter an available carrier tracking number in 17TRACK or the carrier’s website. 17TRACK cannot access private order details or initiate changes, returns, refunds or seller contact.
How to Track The Mattress & Sleep Company Orders
- Sign in to the account used during checkout.
- Open order history and select the relevant order.
- Review the shipment, tracking number and carrier when shown.
- Check whether the order contains separate shipments or a truck-freight delivery.
- Use the carrier site or 17TRACK for carrier events, then contact The Mattress & Sleep Company for order-level questions.
Tracking Path Comparison
| Tracking path | Use and next step |
|---|---|
| Account order history | Use the order record to find shipment information and available tracking. |
| Order email or support | Search the purchase correspondence or contact support with the order details. |
| 17TRACK | Use a carrier tracking number; an order number alone generally identifies the purchase rather than the parcel. |
| Carrier website | Use the carrier identifier when the carrier is known. |
| Truck freight | Ask The Mattress & Sleep Company for delivery coordination because standard parcel scans may not apply. |
Order Numbers and Tracking Numbers
An order number identifies the purchase in the retailer’s system. A tracking number identifies a shipment in a carrier system. They are different identifiers and are not automatically interchangeable.
Identifier & Tracking Number Guide
| Identifier type | Where users find it |
|---|---|
| Brand order number | Account order history, confirmation message or customer support correspondence. |
| Carrier tracking number | Shipment notification or order details when a courier shipment is created; this is the identifier to try in 17TRACK. |
| Return tracking number | The carrier receipt or return-label record; it tracks the return parcel, not the refund decision. |
| Supplier or freight reference | Delivery correspondence for direct-ship or large-item orders; ask support how it should be used. |
Fulfillment, Sellers and Carriers
The shipping policy describes courier-eligible orders, truck freight, supplier drop-shipping and requested split shipments. The carrier can therefore vary by item, destination and delivery method.
Fulfillment & Carrier Relationship
| Fulfillment model | Who ships and who updates tracking |
|---|---|
| Courier-eligible item | The retailer or supplier tenders the parcel; the selected courier updates scans. |
| Supplier drop-ship | A supplier may deliver directly on behalf of The Mattress & Sleep Company; ask the retailer for the current reference. |
| Large item or truck freight | A freight delivery party coordinates delivery; contact the retailer for appointment or delivery questions. |
| Requested split shipment | In-stock courier-eligible portions may ship separately when requested and subject to the policy conditions. |
Tracking Statuses and Meanings
Status Quick Lookup
| Status shown | Meaning and customer action |
|---|---|
| Processing | The order is being prepared; check the retailer order record before expecting a carrier scan. |
| Shipped | A shipment reference may have been created; confirm that the carrier has recorded acceptance. |
| In transit | The carrier has recorded movement; follow the latest event through the carrier or 17TRACK. |
| Out for delivery | The carrier indicates final delivery activity; monitor the delivery location. |
| Exception or delayed | An interruption needs review; use the latest event to decide whether the carrier or retailer should be contacted. |
Delivery Time and Delay Factors
Delivery Time & Delay Factors
| Scenario | Timing source and possible delay |
|---|---|
| In-stock courier item | The shipping policy lists estimates from 1–6 days depending on destination; distance and carrier handling affect arrival. |
| Truck freight | The policy lists regional business-day ranges; appointment scheduling and access to the delivery address can affect timing. |
| Special or custom order | The product and shipping policy give item-specific estimates; production or supplier availability can extend fulfillment. |
| Remote or rural address | Additional cost or delay may apply; ask support to confirm the delivery arrangement. |
Common Tracking Problems and Solutions
Problem & Next Step
| Problem | Check first and action |
|---|---|
| No tracking number | Check whether the item is truck freight or still being prepared, then contact The Mattress & Sleep Company with the order number. |
| Tracking number not working | Confirm that the number is a carrier tracking number, wait for carrier acceptance, and ask support to confirm the reference. |
| Shipped but no scans | A shipment record may precede the first carrier scan; check the carrier and retailer order record before escalating. |
| Package delayed or stuck | Review the latest event and destination; contact the carrier for movement events and the retailer for order-level assistance. |
| Delivered but not received | Check the entrance, safe location, household members, neighbours and building desk; review proof of delivery, then contact the carrier and retailer. |
| Missing split shipment | Compare the order items with each shipment and ask support whether portions were intentionally shipped separately. |
| Address or damage issue | Contact the retailer promptly with photographs, order details and the latest carrier event; do not assume 17TRACK can change delivery instructions. |
Returns and Refunds
Return eligibility, authorization and refund decisions are handled by The Mattress & Sleep Company through its customer-support or order process. 17TRACK can show a return parcel’s carrier movement when a usable return tracking number exists, but it cannot approve a return or determine refund status.
Returns & Refunds
| Scenario | Where to start |
|---|---|
| Return request | Contact The Mattress & Sleep Company with the order number and reason before sending goods back. |
| Return parcel in transit | Use the return tracking number with the carrier or 17TRACK. |
| Refund status | Ask The Mattress & Sleep Company; parcel tracking does not prove that a refund was approved or processed. |
| Damaged or incorrect item | Keep photographs, packaging and delivery evidence and contact the retailer before disposal or return. |
Customer Service
Customer Service
| Channel | Best use and information to prepare |
|---|---|
| Contact form | Official contact page; provide order number, email, address and latest tracking event. |
| Toll-free support | 1-877-750-1212; use for delivery questions, order details and special delivery requests. |
| Store phone | Calgary: (403) 264-3200; Edmonton: (780) 436-1212; Sherwood Park: (780) 449-5558. |
| Carrier support | Use for a carrier scan, delivery attempt or proof-of-delivery question after identifying the carrier. |
The contact page lists toll-free support hours in Mountain/Edmonton time: Monday–Wednesday 10:00 AM–5:00 PM, Thursday 10:00 AM–8:00 PM, Friday and Saturday 10:00 AM–5:00 PM, and Sunday 11:00 AM–5:00 PM.
FAQ
Basic FAQs
Sign in to your The Mattress & Sleep Company account, open the order history and use the available carrier tracking number.
Check the order record and shipping correspondence; tracking is supplied wherever possible.
Usually you need the carrier tracking number rather than the retailer order number.
Check whether it is a truck-freight order or still being prepared, then contact The Mattress & Sleep Company with the order number.
A shipment reference can appear before the first carrier scan; verify the number and review the latest retailer and carrier information.
The shipping policy gives different estimates for courier, freight and special orders, so timing depends on the item and destination.
Check delivery locations, household members, neighbours and proof of delivery, then contact the carrier and retailer.
Yes, use the return parcel’s carrier tracking number with the carrier or 17TRACK when available.
No; 17TRACK can show transport events but the retailer handles refund decisions and status.
Use the official contact page or call 1-877-750-1212 with your order number and latest delivery event.
Expert FAQs
Courier, supplier drop-ship and truck-freight fulfillment use different delivery processes, and requested split shipments can create separate parcels.
No; a retailer shipment record and a carrier acceptance scan are separate events.
Large mattresses, furniture and adjustable beds may move by truck freight, where delivery coordination can replace standard parcel tracking.
Yes, the shipping policy says split shipment can be requested for eligible in-stock courier items subject to its shipping conditions.
The carrier controls transport scans and delivery events, while The Mattress & Sleep Company remains the order-level contact for retailer assistance.
No; 17TRACK is an independent tracking platform and cannot change orders, arrange freight delivery or approve refunds.
Sources & References
- The Mattress & Sleep Company — Official website. The Mattress & Sleep Company
- Shipping policy. The Mattress & Sleep Company
- Mattress & Furniture Delivery Details. The Mattress & Sleep Company
- Contact Information. The Mattress & Sleep Company
- 17TRACK — Global package tracking. 17TRACK
17TRACK is an independent tracking platform and is not affiliated with The Mattress & Sleep Company.
Supported by 3500+ carriers worldwide
