A propos

Nous Contacter

Copyright

Conditions

Termes

Vie Privée

Vie privée

We don't participate in any shipping or selling, we're a Free package tracking service provider.

We'd love to help!

Submitted successfully. We will get back to you within 24 hours.

We'll get back to you within 24 hours, please pay attention to your inbox including the 'Spam' or 'Advertising' folders.

Work email (we'll contact you via this email)

Your email (we'll contact you via this email)

17TRACK.net itself, all the intellectual property of the service itself and all software containing relevant intellectual property as well as any other applications owned by 17TRACK, are protected by China Intellectual Property Law and other applicable laws. All products provided by 17TRACK.net, including information, layout design, graphics, appearance, logo and other parts of the software and website, are owned by 17TRACK.net. 17TRACK have exclusive copyrights over it and other intellectual property No third party shall, by any means, copy, disseminate, sell, distribute, publish, adapt, translate, derive, process and/or use without license from 17TRACK.net.

17TRACK.net respects the intellectual property of others. If you think your copyright and/or other intellectual property rights being infringed, please contact us by email, in order to take prompt and adequate measures.

Products, services and logos of 17TRACK are all protected by applicable laws, those trademarks, distinguished names, logos cannot be used on any other Third party's products, neither on similar products in a confusing way, nor in a malicious way.

17TRACK.net provides tracking services, sourcing from official information of a variety of logistic carriers. Our website merely makes representation that the tracking information truly and accurately consistent with information on the official site of logistic carriers, but make no warranty in respect of the rationality, accuracy and integrity. Furthermore, in no event shall our website be responsible for any losses or damages arising from unreasonable, inaccurate or incomplete information.

17TRACK.net makes no warranty in respect of the following listed matters, in any form, either express or implied, including without limitation, providing tracking information without interpretation, timely updates, safe, accurate, and integral. In no circumstances will 17TRACK be responsible for damages caused, directly or indirectly, by the information on our website. The contact information of operators provided by 17TRACK can only be used for reference, and cannot be used for trading or servicing purposes, and for any deviation arising from arbitrarily using the contact information; our website shall take no responsibility.

Our website shall take no responsibility for any losses caused by force majeure, such as hacker attacks, virus invasion or flaring, temporarily shutdown, due to government interference, etc. Our website is not responsible for personal information disclosure and resulting legal disputes and consequences caused by any other sites linked from our website.

For system maintenance or update, we shall post the notice in advance.

Our website shall not be responsible for loss or inconvenience caused by a temporary termination of service because of network malfunction, technical faults or other types of force majeure.

Users shall be independently responsible for the consequences as a result of your breach hereof and therefore breach the law.

Any access to our website, in any manner, directly or indirectly making use of the resources from our website, shall be regarded as you voluntarily accepting the restrictions herein.

As to other matters not covered by this statement, please refer to relevant laws and regulations. In the case that This Statement conflicts with laws and regulations, the laws and regulations prevail.

The foregoing statement shall be governed by the laws and regulations of the People's Republic of China. 17TRACK reserves the right to amend This Statement from time to time without prior notices.

This licensing agreement (hereinafter referred to as 'This Agreement') is made between you and Demon Network Tech Co., Ltd. (hereinafter called '17TRACK'). Please carefully read This Agreement before using the software or '17TRACK' site (hereinafter called 'Licensing Software'). By downloading, installing or using Licensing Software, you agree that you fully understand and accept all terms and conditions of This Agreement. If you do not accept the terms and conditions of This Agreement, please do not use Licensing Software and remember to destroy all copies of Licensing Software.

17TRACK reserves the right to amend This Agreement from time to time, and in case of that, we will post relevant notice on '17TRACK' official website without any separate notice. Such amendment(s) shall automatically come into force and become effective five days after the notice. By continuing to use Licensing Software after the amendment, you agree that you have read and accepted This Agreement.

Licensing Software: means software system, which was developed by 17TRACK, in a form of application installed on mobile and/or PC devices terminals, or in the form of the website 17TRACK.net, accessed through browsers.

17TRACK Service: means all services provided by 17TRACK (including but not limited to application service). You can access to 17TRACK Services through the Licensing Software installed on mobile and/or PC terminal devices.

17TRACK grants you a limited, non-exclusive, unalienable, un-sublicensing license. You shall install and/or use on more than one terminal devices for non-commercial purposes. However, you shall neither install, use, operate Licensing Software for business operating purposes, nor could you copy, alter, modify, articulated run or create any derivative works from the data, data released on any terminals or interactive data between customer and server terminals, in multiple forms, including without limitation, getting access to Licensing Software and relevant systems by taking advantages of plugins or any unauthorized third party instruments/services.

By downloading and installing, and/or initially accessing the Licensing Software, the licensing relationship is set up. You shall comply with the related 'Agreement on Licensing and Limitation' in terminal operating systems. Once 17TRACK has reasonable ground to believe that you have breached the agreement, 17TRACK is authorized to terminate your license at any time.

Based on This Agreement, 17TRACK grants you a license other than sell you Licensing Software. You shall only use Licensing Software subject to This Agreement, 17TRACK reserves all rights that are not expressly granted.

You shall not use Licensing Software in the following ways:

Any behavior in violation of laws and regulations, public order and good morals, or harmful for public interests.

Rent, lend, copy, amend, link, reproduce, compile, issue, publish, and set up mirror sites for licensing software without authorization. Based on Licensing Software, developing any Licensing Software related derivative products, works, services, plugins, compatibility, interconnections, etc.

Log in or use Licensing Software through any third party compatible software system, which is not developed, authorized or approved by 17TRACK, or use plugins, which are not developed, authorized or approved by 17TRACK on Licensing Software.

Delete any copyright related information or contents on Licensing Software or the other copies thereof. Modify, delete or intentionally avoid technique security measures in the application, which are set up by 17TRACK for intellectual property protection purposes.

Without 17TRACK's prior written consent, rent, lend or sub-license the Licensing Software to a 3rd party, or simultaneously using multiple versions of Licensing Software, or transferring separately, after license is granted.

Copy, disassemble or modify Licensing Software, in whole or in part, or create any derivative works.

Engage in any activities that are threatening for Net info Security, in any form, including damaging or destroying Licensing Software or making it inoperable or overloaded, or disturbing any third party's normal use; accessing others' computer systems and deleting, modifying or adding Memory Info without permission; intentionally spreading malicious programs or viruses, or any other disruptive behavior which might damage or disturb normal Net info Services.

Use Licensing Software to publish, transmit, spread or store any substances which are infringing others' rights of intellectual property, rights of trade secret, etc., and/or engage in illegal or criminal activities, such as frauds, theft of others' accounts or funds, etc.

Add, delete or change the function or operational result by modifying or counterfeiting any running commands, data, data packages, or disseminate or run any application software compiled for purposes mentioned above through internet.

Any other use of Licensing Software in illegal manners, for illegal purposes, or inconsistent with This Agreement.

17TRACK is authorized to affirm, in its discretion, whether you have breached the alleged terms, and on the basis of that, proceed to suspend or terminate your license or take some other restrictive measures adopted hereby, without any prior consent or notice.

If you post information in suspected of any violation of laws, people's legitimate rights or This Agreement while using Licensing Software, 17TRACK is authorized to remove that information without any prior notice, unless you have provided evidence to proof its legality.

You shall be independently liable on your own behalf for the damages of any third parties caused by your breach of the alleged specifications. In addition, 17TRACK is released from any losses and/or increased costs and you shall indemnify 17TRACK for any incurred compensations for third party losses in case that 17TRACK makes compensations in advance.

If your alleged violation of relevant laws and/or provisions of This Agreement make 17TRACK suffer from any losses, compensation for a third party, and/or penalty from the Administrative Department, you shall indemnify 17TRACK for losses and incurred legal costs as a result of that, including without limitation, reasonable attorney fees, costs of investigation and evidence collection.

You agree that any breach of This Agreement will make 17TRACK suffer from irreparable losses, not merely money. In addition to 17TRACK's available compensation and other remedial measures, you agree that 17TRACK is entitled to injunctions, in order to prevent actual, threatening or continuous violation of This Agreement.

In the event that you commit any breach of terms of This Agreement, 17TRACK shall have right to unilaterally terminate This Agreement without prior notice.

Upon occurrence of termination, you shall stop using Licensing Software and destroy all copies of Licensing Software.

You shall be liable for any losses and actual damages suffered by 17TRACK or other users, as a result of your breach of This Agreement.

The validity, interpretation, modification, execution and dispute settlement shall be governed and construed by the laws and regulations of the People's Republic of China. In the event that there are no relevant regulations, reference shall be made to the relevant provisions of local laws and/or general international practices.

Any disputes arising from This Agreement shall be settled by both Parties through friendly negotiations. In the event that such disputes cannot be settled through negotiations, such disputes shall be submitted to the court of competent jurisdiction where 17TRACK is located.

If any of the provisions of This Agreement is held to be invalid by any court of competent jurisdiction, then such invalidity shall not affect any of the remaining provisions of This Agreement. And such remaining provisions shall be implemented by you and 17TRACK.

17TRACK reserve right to transfer the rights and obligations herein to a third party without your consent.

This Agreement constitutes the entire agreement between the parties related to granting license of Licensing Software and supersedes all prior negotiations.

This Agreement is made in Chinese. In case of any dispute as to the interpretation between the translated version and Chinese version, the Chinese version shall prevail.

Pages vues quotidiennes atteignent 120 000.

Lancement de la V.2.0. Devient un service indispensable pour l'industrie du commerce électronique.

Moyenne des visiteurs uniques quotidiens atteint 150 000. Classement Alexa du trafic atteint 10 000.

Lancement de la V.3.0. Site mobile ajouté.

Classement Alexa du trafic atteint 3 000. Pages vues quotidiennes atteignent 1 000 000.

Recommandé par l'une des plus grandes plateformes de shopping en ligne au monde - AliExpress.

Lancement de la V.4.0. Positionné comme la plateforme de suivi de colis TOUT-EN-UN. Application Android/WP publiée.

Classement Alexa du trafic atteint 1 800. Pages vues quotidiennes atteignent 1 500 000.

Coopération établie avec l'une des plus grandes applications de shopping au monde - WISH.

Première édition de l'application iOS/iPad publiée.

Lancement de la V.5.0. 5 millions de visiteurs uniques recherchent plus de 15 millions de colis par mois.

7 000 000 d'installations totales pour iOS et Android.

Partenariat avec Alibaba International Station optimise l'intégration de la chaîne d'approvisionnement transfrontalière.

Classement Alexa stabilisé dans le top 1 000, renforçant la force du trafic.

Collaboration avec DHL améliore le suivi logistique transfrontalier.

Établissement d'une équipe basée au Royaume-Uni améliore l'efficacité sur le marché européen.

Acquisition par Dianxiaomi renforce les capacités opérationnelles mondiales.

Partenariat avec Petal Search élargit les canaux d'acquisition de trafic.

Financement cumulé totalise 210 millions de dollars, consolidant la présence sur le marché mondial.

Dianxiaomi finalise un financement de série D de 110 millions de dollars, accélérant le déploiement de la stratégie internationale.

Dianxiaomi, la société mère, obtient 100 millions de dollars en financement de série C, élargissant l'écosystème mondial de la chaîne d'approvisionnement.

Lancement d'un produit destiné aux entreprises, publication de l'application Shopify et finalisation de la commercialisation.

A lancé l’API de suivi du fret aérien afin d’améliorer la rapidité de livraison de la logistique e-commerce mondiale.

A mis en place une équipe locale aux États-Unis, marquant une étape clé dans le déploiement mondial des services.

A obtenu le badge officiel Shopify « Built for Shopify ».

A lancé le site web B2B dédié, une porte d’entrée exclusive pour les clients professionnels internationaux.

A introduit le module Retours (Gestion des retours) pour renforcer les solutions de logistique inverse.

A dépassé 3 000 partenaires transporteurs mondiaux, élargissant la couverture des données pour soutenir la logistique mondiale.

Thanks for accessing to 17TRACK.net website, mobile applications, devices and other software, any and all parent, subsidiary or associate company (collectively, the 'Site') of 17TRACK.net (all references to 'we' 'us' and 'our' refer to 17TRACK.net). We take your privacy seriously and want you to know about the Privacy Policy we have in place to protect your personal information. This Private Policy also applies through our services and products via mobile devices, either through mobile applications or mobile-optimized websites.

How we collect, use, and (under certain conditions) disclose your personal information.

The steps we've taken to secure your personal information.

Your options regarding the collection, use, and disclosure of your personal information.

This Privacy Policy applies only to this website and does not necessarily apply to personal information we collect from you offline. Please see the section on Offline Collection, Use & Disclosure of Information details of the Site.

By visiting our Site, you accept the practices described in this Privacy Policy:

We collect, process, and use your information when you:

Register for our Services or sign in to an existing account

Access our Services through our application(s)

Connect to our Services using third-party accounts, such as your email, social media, or payment account(s)

Participate in our shopping or influencer programs

Enter a sweepstakes, contest, promotion, survey, or poll

Further, we and our service providers automatically collect certain information about you through:

Monitoring and analyzing trends, usage, and activities

The types of information you provide may include Personal Information. 'Personal Information' means information that can be used to identify you (whether alone or in combination). The Personal Information you may provide to us includes:

Payment information (such as payment account name, payment account number, payment card expiration date, and billing address)

The nature of the product or service requested or purchased

How you connect to our Services, such as your IP address, unique device identifiers, device or session IDs, and information regarding the network and connected hardware (e.g., computer or mobile device)

Click-stream data (the page-by-page paths you take as you browse through our Services)

We receive and store certain types of information about your use of the Site when you use the Site. Our purpose is to allow the Site to work properly, to allow us to provide our services, to evaluate use of the Site.

Some examples include: We may collect technical information such as your IP address, the address of a referring website or application, the type of web browser or mobile device you use, your operating system, your Internet Service Provider and the path you take through the Site.

When you purchase our service, we collect information about the transaction, such as services details and the date of the purchase/return.

We will use your personal information to communicate with you about our Site. You may also submit your email address or phone number to request notification when we receive new update of your package, our new service promotion, or to sign up for our email newsletter, SMS newsletter. You can unsubscribe or opt out of future emails at any time.

From time to time, 17TRACK may invite you to enter various contests, sweepstakes, surveys or promotions. If you choose to participate in a contest or promotion, your Personal Information may be used to administer the contest, such as to determine your eligibility for the contest or to award a prize.

We do not sell, rent, trade, license, or otherwise disclose your personal information to anyone, except in the following specific situations:

Service Providers and Vendors: We may disclose or otherwise make available personal information, including transaction information, to service providers and vendors for the purpose of managing, providing and improving 17TRACK services and for marketing purposes. Examples: Logistics companies, vendors, and other payment service providers such as PayPal, financial institution partners, credit card processors, hosting and maintenance providers, data storage and management providers, marketing and promotional providers, service providers sending emails and SMS notifications and generally, companies that help us improve our product and service offerings and our websites.

Protection of Rights and Other Legal Purposes: We may be required to disclose information if subpoenaed, served with a court order or requested by law-enforcement officials conducting investigations, or if we are otherwise required by law to disclose such information. We will also release personal information when necessary to protect our legal rights or enforce our Terms of Use and other agreements. 17TRACK may provide your personal information in response to a search warrant, subpoena or other legally valid inquiry or order, or as otherwise required by applicable law.

Merger and/or sale of assets: We do not normally sell trade or rent personal information to other companies in the course of our business. However, it is possible that we might acquire, merge with or be acquired by another company, or that we might dispose of some or all of our assets, in which case your personal information could be disclosed to another company, subject to the Privacy Policy in effect.

Non-personally identifiable information: We may share information that does not identify you or any user, such as the number of daily visitors engaged to a particular page, with third parties such as advertising partners.

You can always choose not to provide information, even though it might be needed to use our services, or to take advantage of certain features or functions on the Site.

Correct or update your personal information

Stop receiving mail to your email address

Stop receiving SMS messages to your phones

Block cookies on your computer to stop using featured service on the Site

This Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, such as:

Safeguarding all financial transactions done through this Site with Secure Sockets Layer ('SSL') encryption.

Granting only employees who are providing a specific service access to your personal information.

Working only with third-party service providers who we believe adequately secure all computer hardware.

While our business is designed with safeguarding your personal information in mind, please remember that 100% security does not presently exist anywhere, online or offline. 17TRACK accounts require a username and password to log in. You must keep your username and password confidential, and never disclose it to a third party. Because the information in your Distribution Lists is so sensitive, account passwords are encrypted, which means we cannot see your passwords. We cannot resend forgotten passwords either. We will only reset them.

This section of the Privacy Policy applies only if you use our Site or services covered by this Privacy Policy from a country that is a Member State of the European Union, and supplements the information in this Privacy Policy.

Subject to limitations in applicable law, you are entitled to object to or request the restriction of processing of your personal information, and to request access to, portability, rectification and erasure of your own personal information. Where the use of your information is based on consent, you can withdraw this consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

Requests should be submitted by contacting us through our email at serv@17track.net.

17TRACK.net contains hyperlinks to websites of logistics providers, merchants and retailers and other websites or locations that we do not control and are operated and controlled by third parties ('Third-Party Websites'). Our Privacy Policy does not apply to these Third-Party Websites and we make no representations regarding the policies or business practices of any such Third-Party Websites.

We respect children's privacy. We do not knowingly or intentionally collect personal information from children under age 18. Elsewhere on this Site, you have represented and warranted that you are either 18 years of age or are using the Site with the supervision of a parent or guardian.

If you are under the age of 18, please do not submit any personal information to us, and rely on a parent or guardian to assist you when using the Site.

Cookies are small pieces of information that your Internet browser stores as text files on your computer's hard drive.

17TRACK.net uses cookies and similar technologies to analyze trends, administer the website, track user's movements around the Site, and gather demographic information about our user base as a whole. We use cookies for many purposes, including, without limitation, authentication, tracking user preferences or web pages visited while using our Services.

Recognize users and user access privileges and preference

Conduct research and diagnostics to improve our content, products and services

Most browsers are initially set to accept cookies; you may control the use of cookies at the browser level. If you choose to disable cookies, it may limit your use of certain features or functions on the Site.

To keep you informed of what information we collect, use, and disclose, we will post any changes or updates to this Privacy Policy on this Site and encourage you to review this Privacy Policy from time to time. If we make changes to this Privacy Policy, we will notify you by revising the date at the top of this Privacy Policy.

If you have any questions regarding this Privacy Policy, please feel free to contact us through our email serv@17track.net.

We will only apply to the users for permissions when necessary to ensure the normal use of the functions. There are specific sensitive permissions as follows:

Read and write permission for storage space(for users using low versions of Android devices to save the barcodes to the gallery)

Camera access permission(for users to turn on the camera to scan the barcodes to add tracking numbers for quick tracking)

Nos étapes

À notre actif

Qui sommes-nous

17TRACK fournit un ensemble de services de suivis TOUT EN UN. Le site et l'application sont traduits dans de multiples langues et les utilisateurs proviennent de 220 pays différents. Pourquoi 17 ? 17TRACK se prononce « Suivez-les Tous Ensemble » en Chinois. En tant qu'indispensable système de suivis de colis pour l'industrie du E-Commerce, 17TRACK a un énorme impact auprès de millions de vendeurs en ligne et de leurs clients.

Fonctionnalités supplémentaires (optionnelles) :

Suivi Colis

{carriersName} Suivi

{carriersName} propose des services logistiques répondant aux besoins du marché. Suivez un colis ou utilisez le suivi colis de {carriersName} et 17TRACK pour rester informé en temps réel de l'état de vos envois. Recevez des mises à jour précises pour un suivi colis efficace et fiable.

L'API de suivi {carriersName} rend le suivi automatique et l'envoi de Webhook simple comme bonjour.

Recevez des notifications en temps réel sur les mises à jour de livraison de {carriersName}

Une application de suivi de commande conçue pour les vendeurs Shopify, qui garde une trace des colis de {carriersName}.

Détection automatique du transporteur

Historique des recherches

Sélectionner un transporteur

Vous ne pouvez suivre que {0} numéros à la fois, le reste sera ignoré ! Voulez-vous continuer ?

Avertissement

Coopération

International

Chinois

Destination (Transporteur)

Destination

Origine (Transporteur)

Origine

Où est mon colis ? J’ai commandé il y a un mois !

Pouvez-vous me confirmer si mon numéro de suivi est valide ou non ? 

Je n'ai pas reçu ma commande, puis-je être remboursé ?

Comment puis-je soumettre un changement d’adresse ?

Mon colis est bloqué quelque part, pouvez-vous mettre à jour quelques nouvelles informations ? 

En combien de temps mon colis va être reçu par le destinataire ?

Pourquoi mon colis m’est revenu ? Comment l’ai-je eu ?

Why is my parcel under "Alert" status? What does that mean?

Pourquoi mon colis est bloqué quelque part ? Aucune mise à jour depuis 30 jours ?

Mon colis a été envoyé il y a un moment, pourquoi le destinataire ne l’a toujours pas reçu ?

Que signifient "Item pre-advised" ou "Info-received" ?

Qu’est-ce que "Temps de connexion au serveur : 30662 ms" signifie ?

Pourquoi ne peut-on pas suivre la méthode d’envoi d’Aliexpress ?

Pourquoi mon numéro de suivi affiche "Inconnu" ? 

 Mon colis est « Impossible à suivre », que dois-je faire?

Est-ce que 17TRACK a une API ?

Comment puis-je rejoindre votre équipe de traduction ?

Est-ce que 17TRACK a un Iframe; comment l’intégrer à mon site ?

Statut du colis

Statut du suivi

À propos de la réception de colis

Au sujet des envois de colis

Sujets liés au suivi

API, Iframe & External Call

Tutoriel

Impossible d'afficher les détails, les notifications n'existent pas ou ont été supprimées.

Échec du chargement, cliquez ici ou faites défiler l'écran pour actualiser pour réessayer.

Suivi des expéditions 17TRACK

Suivi de commandes de marque pour DTC optimisé par l’IA